Etsy: Custom & Creative Goods Customer Service & App Reviews

The Etsy app lets you shop millions of one-of-a-kind items straight from your iPhone and iPad. Whether it’s for moments big or small we have it all: handmade goods, vintage goods, creative goods, custom goods—there’s something for everyone. There’s no creative marketplace quite like it. With the Etsy app you can purchase the perfect gift for friends, family, and co-workers, or even get a little something for yourself.

With Etsy on your iPhone and iPad, it’s incredibly easy to explore all the delightful, personalized, unique items you want. Browse curated collections of handcrafted jewelry, vintage goods for your closet, customized furniture for your home, everyday supplies for your kitchen and bath, DIY kits to help that creativity flow, and so much more.

Plus, whenever there’s a big day coming up—weddings, anniversaries, birthdays, holidays, or graduation—Etsy is the go-to destination for unique occasion gifts.

Etsy on your iPhone and iPad makes it easy to find what you’re looking for.

• Save your favorite items and shops so you can discover more of what you want later. It saves you time and gives you more personalized recommendations in the future.
• Get notified when your favorite shop adds new items, or when your favorite items go on sale, so you won’t miss out on special savings or limited editions.
• Chat directly with shop owners and have items customized just for you. Most shop owners are quick to respond and love creating something just for you!
• It’s easy to buy goods swiftly and securely using our full suite of payment options, including Apple Pay at checkout.
• You want order tracking? We’ll let you know when your order ships, and even better, when it’s delivered!
• Etsy is spoken around the world! You can browse in English, German, French, Dutch, Italian, Spanish, Polish, Japanese, Portuguese, or Russian.
• Hang a one-of-a-kind piece of art in your home from your phone with our new augmented reality beta feature.

There’s never been a better time to find something you love on Etsy. Get the app today!

Visit our support page: http://www.etsy.com/help/

Etsy: Custom & Creative Goods App Comments & Reviews

POSITIVE REVIEWS
NEGATIVE REVIEWS

Etsy: Custom & Creative Goods Positive Reviews

I love Etsy shopping, but . . .I am a huge Etsy fan and have been buying from them for years. I find the vendors to be honest and helpful, and the shipping is pretty quick. I have only had one shipping issue in my 25 years of shopping with Etsy, and the local post office paid for the damages. In general, I would say I am a customer who knows what she wants—almost always something interesting and unusual. Many of the vendors have worked with me—changing a color, a size, re-orienting a stone in a setting. They have done it all—several of them have accepted drawings from my daughter (an amateur artist) to make sure I got what I wanted. My only real complaint about Etsy is that they do not sort things carefully. Sometimes I put something like “sterling bracelet with faceted black onyx “ in the search bar. What will show up is every bracelet—maybe the stone will be black onyx, but it might be any other color onyx comes in—with a black stone,onyx or not. There might be other colored stones in the bracelet as well, even though I did not ask for that. It might be costume, not sterling; or it might be gold. What is the point of a search bar if you are going to ignore what I asked for?!?.Lisa248365Version: 6.5.1

Creative giftsI love Etsy. First off I enjoy helping out other artists and individuals more than big corporations. I have had some wonderful quality items I’ve given as gifts or kept for myself. The layout is easy to use. You can buy the item straight away or put it in the cart and buy all the items together. Some shops give discounts on multiple item orders. Etsy shows you which shops have items on sale and how many other people have that particular listing in their cart. You can favorite a shop or an item that you can easily go back to later. You’re able to put those items in a group, which is useful in the form of gifts you have in mind for one person or event like Christmas. These groups seem to be unlimited as I already have a bunch I’ve made. You have seller and buyer feedback and you can contact your seller. They show similar items to what you’re looking for on the same page. You are able to see turnaround time and the general location area of the shop, then pay through credit card or PayPal which makes it convienient..JaynelefaviVersion: 5.88

I love Etsy but .....I shop Etsy all the time so I am a buyer and a seller! There are some things I love and some things not so much ... I miss the old Etsy .... ever hear if something isn’t broken do not try and fix it? I miss treasuries and other features about Etsy that are no longer! Etsy has become more commercialized such as on tv commercials, I’ve seen it advertised online as a “work from home job” I was a lil shocked to say the least.... but when you buy on Etsy be sure that you know which SHOP you’re in! Etsy is the MALL .... WE ARE THE SHOPS IN THE MALL! 🛍The artists and artist suppliers are the back bone of the industry! However Etsy is the easiest for me since I’ve been on for so long! With more than one shop.... too much change in such a short amount of time can really throw some of us off! I miss the different comfort of an “Etsy family” rather than HUGE E-COMMERCE, still Etsy is my go to for a lot of things! I love supporting small business and the artists and after all Etsy gives us the PLATFORM to put our shops we work hard in every day to make all of your shopping full of endless fun! You can find lots and lots of OOAK here! Thanks to the sellers and their shops ... thanks Etsy for giving us a place to sell our goods but it would be good to be able to get someone on the phone again!.Llcc70Version: 5.59

This goes the entire site as a whole, not just the app.I love that genuinely innovative things people make and sell. Some of my favorite pieces of jewelry come from Etsy shops. My personal interactions with customer service have been great and I love the variety. However, I’m a consumer frustrated with a few things. And I can never truly only imagine this frustration asa seller. For one, I understand inflation, but taking away more money from the sellers but still upping tax? Two, money sellers and consumers have called out the slack of eligibility requirements to sell items on the site after the pandemic. I understand it’s to try to help more small business worldwide, but there’s a difference between similar items being sold and copycat manufacturers that very obviously steal item designs from authentic business and sell cheap poorly made items that take credit for and take over real handmade or vintage items. Three, there’s a reason why so many businesses so many small owners on your site are going on strike. None of the demands suggested for the Etsy Strike subreddit and overall union have not been considered at all evidently. I love the overall concept and the many small businesses are great but there’s a reason people are moving to Shopify and other selling platforms..ALILI0818Version: 6.23.1

Love Etsy, but it needs some changesI shop on Etsy a lot and love supporting small businesses in the United States. That being said, my biggest complaint right now is that Etsy seems to allow foreign businesses to present themselves as US businesses and I would like something to be done about that. For example, why is a jewelry shop that is supposedly based in North Carolina actually shipping orders from Turkey?! I read reviews and I read ‘About’ the shops and time and time again, a shop that says it’s located in the US is obviously not located here. It’s aggravating. My second complaint right now is the search function. I put in very specific criteria and I get tons of results that don’t fit it. And the items marked as ‘Ad’ are the worst because even if you sort by price (low to high, for example), the Ad items show up everywhere so it’s not actually in order by price. I also find that the same items show up in the search results grid over and over. Again, aggravating! I feel like the Etsy search feature used to be better and if the site gets overrun by foreign businesses pretending to be in the US and selling shady merchandise, then I’m going to have to shop elsewhere. Just my 2 cents!.ACE2982Version: 6.27.2

Need Better Receipts!I’ve been shopping on ETSY for several years and never had any major issues. Well I ordered a shirt for someone for Christmas and what I received is not quite what I ordered. It’s gray not black and the wrong size. I’ve been looking for 2+ hours trying to find a receipt that shows what I actually ordered. I’m not sure if I messed up the order or they messed up and shipped wrong item. I can see I purchased it but has no details on what size or color I ordered. If you touch the actual item it just takes you back to their page to buy another one. I scrolled through the help page and goggled it-apparently the little email saying you place an order with this shop that has view order link is all you get(clicking the link takes you to the generic receipt showing the product but not the specifications you ordered) I had this problem before when I ordered a set of acrylic nails. They were beautiful and the size I ordered was perfect so I wanted to place a new order. Never could find the details showing what size I ordered so I had to get a new sizing kit and start all over. I don’t think it is too much to ask to see exactly what you ordered on your receipt/my orders page..SlowmomVersion: 6.17

Review of EtsyI have purchased various items through Etsy from jewelry, greeting cards, personal items and so much more. The shops used through Etsy are very reliable and I would like to add they are very unique items that you will not find anywhere else. In purchasing an item the shop gives a full description of the item and notes if there are any flaws and also they list the previous customers the item they purchased and if they were pleased or not pleased. Just purchased the most unique Christmas Cards to send to family and friends these cards you will not find in Hallmark because they are Vintage. Yes they cost a little more because they have to be shipped. But once a year I want my Family and Friends to know I went that extra mile to send them unique Christmas Cards because they are Special. I also purchased small replicas of the characters from The Classic Charles Dickens Story “Scrooge”. A gift for my Nephew which I know he’ll treasure. Etsy is really TOPS in my book and I will go on being one of their devoted customers..ChryssoulaVersion: 6.15

My Favorite App.....EVER.I use Etsy for 90% of my gifts I give for birthdays, Christmas and any other gift giving holiday. As long as you do your research about a shop (have a look at their reviews see what people say, how long have they been a seller, how many things have they sold, picture quality etc.) to see that they are a quality seller you should have no problems. You can find a vast array of things from allover the world (though be weary of things from the China region, a lot of those items are cheap and poorly made). Lots of beauty sellers include free samples of their other products when you buy something, which is amazing. (Who doesn't love free stuff to try) And I could fill a box of thank you cards, hand written notes and messages from sellers thanking me for my order. It makes it feel like you ordered from your neighbor down the street not someone six states away or half way across the world. I have bought nearly a hundred things from different shops if not more and will continue to do so because where else can you find amazing cool things made/sold by equally amazing people..RiotGirl95Version: 4.83

So Cool!I recently purchased a graphic tee from WyattsDigitalArt on Etsy and I have to say, I am extremely pleased with my purchase! I would give this brand a 5-star rating without hesitation. The shirt is not only stylish, but it is also incredibly comfortable to wear. As a hip hop dance teacher, I'm always on the lookout for unique and expressive clothing to match my vibrant personality, and WyattsDigitalArt delivered just that. The collection of graphic tees and clothes offered by this brand are eye-catching, full of character, and impressive. The designs make a bold statement wherever I go. I've received numerous compliments from friends, family, and even strangers. It's clear that the attention to detail and creativity put into each piece is unmatched. The quality of the fabric and printing is also top-notch, and durable enough to dance in. I'm thrilled to have found this brand as it perfectly aligns with my personal style and profession. I highly recommend this brand to anyone looking for high-quality, trendy, and expressive clothing options. Thank you, WyattsDigitalArt, for creating such amazing pieces!.Btpalmer180Version: 6.25

Best Place For Custom Kink GearYou won’t find a single place where sellers go above and beyond for kinky buyers who usually have some sort of shame wanting items that make adulting more fun and with Klarna as a partner, I was able to treat myself and my lover to beautiful, one of a kind items that are fairly priced and extremely hard to find to add to our bedroom time and this was made possible by Etsy. Etsy isn’t perfect and there will be times you get a dud but 9 times out of 10 I’ve been super happy supporting people in the kink community with all my purchases. With Klarna I was able to get a great deal of custom items for like $30 bucks a month on auto pay. It’s a no brainer. You pick out what you like, open Klarna and shop Etsy, the transaction is seamless and worth the wait. Tracking numbers and a way to contact the seller all make this easy to do with no stress. Plus when people ask you where you got your sexy toys at the next play party you can tell them with absolute confidence they can find it on Etsy!😊.Queers4TrumpVersion: 6.2

Loyal but cautiousI have been a buyer and seller on Etsy since 2007 when I opened my jewelry shop. Since then I have seen many changes to Etsy, some for the better and others not. Etsy is a Mecca for specialized, beautiful items that you may not be able to find anywhere else, and it serves as a community for creative people. It is user-friendly and easy to operate, and the prices are fair. My biggest complaints about Etsy are that they do not promote truly handmade items as much as they used to, and that they are too quick to shut down a shop at the first sign of a conflict with a customer. There is no hearing process or chance to course correct. I’ve seen too many shops get shut down for no reason. I love being an Etsy seller and I am happy, but I no longer trust them as much as I used to. I don’t trust that if there was ever a problem with my shop, even after 14 years, that I could receive proper customer service and feel heard and honored. I have no first hand experience with this as my shop is still in tact. This is my honest assessment that I would tell a good friend. I would have kept it to myself, but they asked..Stēvi MVersion: 5.73

Extremely unhappyI am extremely unhappy I have been dealing with the supplier LoveJilty, since I’ve paid for my items I haven’t received any information regarding why my payment has not gone through on THERE part. I was supposed to receive a bra top and a garter bottom and was told that my items was marked as unpaid because of being shipped internationally and that additional charges may apply that I was okay with what I’m not Okay with is the fact that I got a message from LoveJilty saying they need me to pay again for what I already bought and have a receipt for ! Which is 85$ extra! I have tried to open a case but cannot because it says that my items will not be shipped until July 12 which is a lie because I will not be receiving my items because they have told me I need to pay more money. They also sent me a one additional message saying that they would check the bank as to why my payment didn’t go through and they never got back with me I want a refund and have not heard back and I am extremely disappointed and unsatisfied.EhitsalightVersion: 5.26

How can you NOT Love ETSY?This site has grasped my heart from the first time I visited it several years ago. I had first heard of it through a cousin who’s daughter was making the most intricate jewelry and was showcasing it on ETSY. I figured let me have a look. I have to warn you, this site is addicting. My husband who can’t stand flea markets, and as he says peoples old junk loves me to show him things on ETSY. Plus it’s not just the VINTAGE items. Its the Artisans that comprise so much of what you see on here. The first time I witnessed a person who took an old Novel and folded the pages into a Heart. Another who used spoons to make a piece of functional decor. Just so much. All so beautiful and special. The first time I witnessed a hand and arm crochet chunky blanket! This is what ETSY is about. I love so much I could go on and on. My favorite has to be the Books that are wrapped. How awesome is that. You receive a Vintage Novel wrapped uniquely. Now I want to go “surprise” myself with that! Here’s to having a bunch of lovely, wonderful and inspiring experiences on ETSY!🌻.SusieQ 71561Version: 5.76

Fabric pricingThe only thing I don’t like on Etsy is having to guess the price of fabric. It is usually by the yard but on Etsy you sometimes have to go all the way into your cart before finding the price is not for a yard but it is for a fat quarter, an 1/8th, or 3/8 yard, 1 yard etc. It makes it very hard to compare fabrics. Normally it would be no big deal but when a fabric is needed now it gets very annoying to open an ad just to find out it still doesn’t specify how much you are getting for $3.40. After reading the entire ad you still don’t have an indication. So now you go to the cart to see what you bought for 3 @ $3.40. One would expect about $12 with tax but instead it said $38 and that didn’t include shipping. I did this kind of searching for 6 hours yesterday between 2 sites and left everything at your site except for one small purchase. I don’t have a problem paying what something is worth but it seems like a trick. It is not needed unless your goal is to annoy. Just price it the real price. Thanks, Donna Watkins.DkwatkinsVersion: 5.42

The Adventure of EtsyShopping on Etsy is an adventure! I have just purchased 2 sets of earrings and 2 ring sizers. After paying with a credit card, I was asked to write a review. I don’t usually write reviews, but Etsy is fun to peek at periodically and I do usually always buy something. The individual owners of shops with Etsy let you know where their products are made and where they ship from. During the Civid 19 stay at home time, I enjoyed looking at Etsy jewelry and found some special treasures. Quite a few, actually and for reasonable prices. A few years ago I ordered a beautiful handmade stone Fairy house. It was made in a shop in England and sent from there. Just about a foot around and adorable. I had messages from the makers of the Fairy house and happily thanked them for the good packing for shipping from England to Massachusetts. Made mostly of stones, it was heavy. Love having English stones! It’s fun to have a little sense of where things actually come from, too. Found lots of little fairies and fairy house outside furniture on Etsy. The Etsy adventure is always finding something new, unique, handmade, beautiful or useful and not necessarily knowing what you are searching for. Hahaha…..until you find it! Thanks Etsy and Thanks to all of your special Shops. It is a pleasure to scroll through and look at your unique items. Fun! Shopping with you is also organized and easy. Lynne Gallagher Comb Manchester, Ma. February 2023.Lynne GallagherVersion: 6.20.1

Overwhelmed by adsI love Etsy and I’ve used this app for years. I was SO happy when they finally updated the options for search filtering because that was a long long time coming, but recently my searches are dominated by ads paid for by the stores owner. I’m used to Etsy ads and they’ve even helped me find new favorites. However, most of my search results are now ads, and they’re ads that are no longer even pertinent to what I’m looking for. If I’ve searched for sunflower necklaces, adjusted the filters to what I want, I don’t want to see sunflower wedding invitations suggested, or sunflower art prints being suggested. Seriously?! At least suggest the same thing I’m looking for, even if it’s a $200 item and my search criteria is the $0-$50 range. That at least I understand. Mixing completely different categories is obnoxious and makes it hard for me to see what I’m looking for. The second problem with the ads lately is the quantity. I’m used to seeing 2 ads every so often, but I’m seeing 4-6 ads clumped together now and coming up so often I don’t know if it’s still on my search at all. This is ridiculous, I want this fixed ASAP please..Molly OrtizVersion: 5.14

The app needs changes.I love eyes as a platform, it’s the best place to get things you can’t find anywhere else, and you’re supporting artists directly. However, this app honestly need a revamp. There’s many things that can’t be done on the app in terms of account management, etc, and that you have to go to the website to do. My other main issue is the notifications for reviewing items, and the frequent glitching that comes along with them. I don’t like the fact that notifications show up every time you get an item, forcing you to review it to get the stupid thing to go away. It feels very fake on Etsy’s part. On top of that, there is a very frequent glitch where the app will show that there is a notification in the reviews section, but when you go to click on it, there is nothing there. This means there is absolutely no way to get rid of it, and you simply have to wait for the notification to expire. It drives me so crazy that when this happens I just take Etsy off my home screen until it goes away. The app developers seriously need to make some changes..CoolBlueDiamond12Version: 6.27.2

Awesome but pls stopSo I have this problem where I saw one inappropriate thing, specifically inappropriate anime stickers, and reported it. ive never looked at anything like that before, i only ever look at pokemon, enamel pins, and stickers(that dont have anything to do with nasty things! though i might’ve ACCIDENTALLY tapped on an inappropriate picture ONCE. but accidentally! i never wanted to) BUT, since I had to view it to report it, the kept showing me more, and more, and more, and suggesting searches about it. ive sent like 23 angry reports on the same items over and over again because I don’t wanna see them. So, I’m suggesting that, if someone reports something, they most likely don’t like it and don’t wanna see anymore of it, so if you take away the feature where it registers reported items as recently veiwed, that wouldnt be a problem and things like it wouldnt be suggested. But, great app overall, I love the handmade items and looking at everyone’s creativity and being able to buy it and support them..Drag0nprotectorVersion: 5.85

Reviews are not a conversationI’ve had this app for a LONG time. In fact, it’s one of the first apps I ever downloaded! I love how you can find just what you’re looking for! However, in recent months I have noticed that prices on many items I’ve been interested in have gone up significantly. My biggest complaint about this app though: on several occasions, I have left honest—not brutal or bashing, but simply honest reviews about a few of my transactions. When you leave a review about a purchase experience on this app, the seller can continue to publicly comment on your feedback. To me, this is totally bizarre and not what I’m looking for in a shopping experience. It creates a confrontational environment. And no one wants to read all that! If I’m leaving feedback because something needed to be improved, I’m not looking for an argument or justification. It’s just that—feedback (to hopefully help improve that person’s business in the future)! I wish they would change this feature, and maybe consider making “less than 4 star reviews/comments” private so it doesn’t become an unfriendly environment..Thirsty in the rainVersion: 5.69

Etsy is my go-to for clothing nowI love linen clothing. Here in the states, I can find linen in white, beige, black and a few other colors. On Etsy, I can find linen in beautiful, rich, saturated colors like mallard blue, teal, sea green, and merlot. Since I wear only linen in the summer, Etsy has become my go-to for clothing. The prices are fabulous too. Here in the states I might have to pay $90 for a nice linen tank and on Etsy a similar tank (which is also made to order from measurements you provide them), the same top is $45-$65 or so. The customer service is great too. I don’t mind waiting for my item to arrive as it’s so special. All of the shops I’ve ordered from have also sent color swatches to aid in color choices should I order again (and I usually do). The linen is of often of superior quality, comes in various weights and is very soft and never scratchy. I have worn every single clothing item I’ve purchased from Etsy. I am 5’2 and busty, so that’s pretty hard to accomplish..HawthorneberriesVersion: 5.51.1

Beautiful earrings!These earrings are so gorgeous! I ordered them for a group of my friends to help us remember a dear friend of ours who died suddenly on Christmas Day. I believe the shape of these and the leather help tell the story of our dear friend. The leather is soft and supple yet strong and durable. Leather is beautiful and it ages even more beautifully. The loop of the earrings represents the community that our dear friend was so gifted at forming and that she is safely in her Heavenly Father’s arms...she was formed by Him in her mother’s womb and she returned to Him and is also reunited with her mother. These earrings help tell a story and the mother and daughter who make these also share in this deep love of our Heavenly Father. Their compassion and love as I communicated with them about purchasing these was so tender. I am grateful to have a little tangible symbol to gift to my precious community (that was brought together years ago by my precious friend). I am grateful that a mother and daughter team who have their own powerful story of grace can be a part of this! Thanks Aly and Lyv!.Kittykat88kVersion: 5.65

Best e-collars for catsI have a small 8 pound tabby named Pepper Ann, who has scratched her face for some unknown reason since she was a little kitten. We have been seeing veterinarians for years, but cannot figure out why she does it. We are coming around to the idea that it may just be behavioral, whether it is something anxiety related or obsessive compulsive... we have tried every e-collar under the sun, without much success! This e-collar has been the biggest help. I can leave it on Pepper Ann for extended periods of time and know that she is not uncomfortable. It is soft, flexible, and lightweight. She is not scared when she wears it, and it barely slows her down. It is actually a bit of a fashion statement! At first she could not figure out how to scratch her face with it at all. And over time she is now occasionally successful at scratching (she’s a cat, she’s smart). But overall it does the best job at preventing my cat from harming herself, and she can stay comfortable. Her quality of life is so much greater since we found this e-collar..Pepper Ann's MomVersion: 5.57.1

One of my favorite ways to shopEtsy is a great company and their app does what it should! It anticipates my needs, doesn’t over prompt but knows my tastes so shopping is easier. The communication is excellent. It’s like a more trustworthy eBay with class. I’ve made many purchases here in my effort to shop more directly with little ma-n-pa style stores. That and eBay deleted my account when I hadn’t shopped in a couple years… so I tried ETSY and I love it! I shop here more than any other place online and my experiences have largely been awesome! Occasionally shipping takes longer, but at least I know I’m not feeding a sweat shop shipping warehouse… shipping on ETSY just feels good and you meet people all over that are willing to share their talents directly without a bunch of middle people. Then ETSY adds a layer of security so you know your buying from someone they took time to ID. There are other apps out there, but ETSY is my favorite..Scarborough_fairVersion: 6.23.1

Sad to learn they don’t back up buyers wellIn September I purchased a t shirt quilt with guaranteed Christmas delivery. These are a lot of work so expensive, $370 for this size. I sent in my husband’s shirt collection to surprise him. After 7 months of asking what was going on, being told the day before Christmas Eve that it wasn’t coming, purchasing another last minute gift, requested they just send my irreplaceable shirts back. No luck, she offers to finish it and refund, says health problems came up, all kinds of excuses. Come March I finally start a case. Not only was it difficult to get the case going the support was minimal at best. She said she already sent it and they asked for proof. It did finally show up on her second attempt to mail it correctly. I requested a fulfillment of that refund but only expect a partial one, I have proof she said that. Etsy doesn’t care nor do they care it took 7 months or that Christmas guarantee wasn’t honored. I’ll think twice about ever purchasing more than a $50 item I’m prepared to throw away the money on from Etsy..Shelbell90Version: 5.98

My 2022 purchaseLove ordering and after being disappointed at my local nurseries Etsy came to my aid!!! I had seen Easter cactus on line and some friends sharing pictures of their lovely blooms. So I ordered from Etsy enough for me and my friend. I took special care to water and give them morninglight and grew gorgeous plants, repotting as they grew… just as I have always done for my lovely Thanksgiving and Christmas cactus!!!! As Easter was approaching no buds!!! Still no buds!!! Imagine my disappointment after a year of waiting and caring for the plants! They are wonderful but no blooms! Now tell me why! I will add that when the starts arrived there were no instructions or labels identifying what the colors were. That was ok because I knew I would be happy whatever color and I’d label them as they bloomed. But they didn’t bloom! Very disappointed!!!! Any suggestions would be very helpful!!! Or my money back! I dunno! I’m just very unhappy!!! I spent a lot buying flower pots for them and soil etc, and tons of TLC to no avail!!! Jet McBride.JetmcbrideVersion: 6.26.1

Bugs in “Favorites”Updating review to reflect how much I love Etsy and its app. The company also reached out to me based on my review. This is the first time a company has reached out based on a review and I’m very impressed with the personalized service. (Kind of thought no one would ever read my review). I really like the keep my favorites pages organized and right now I’m so frustrated I don’t even want to get on the app. The items show up duplicated either next to each other or as I scroll. If I try to “unheart” an item that has sold to remove it from my favorites page, the whole page scrolls me back to the top of my list (super frustrating when trying to organize hundreds of favorites to have on hand for social media). It’s an eyesore trying to navigate. Please fix this! Also, while I’m here, could you please offer a Poshmark style organizer that will allow me to “refine” my favorites list to show “sold” items so I can declutter my lists faster? Thank you!.HdopeVersion: 5.31

Etsy App ReviewI have been using Etsy for around two to three years now, and have had virtually no problem(s) with it. Easy to work with, generally, and you can find lots of cool stuff. Some of my favorite things I’ve purchased have come from this app. Generally, shops and those who run them are nice. I also find this fun to use (but that’s just me.) Just like any other on-line marketing platform, though, I’d say use caution. Check shop reviews before buying. But if something really catches your eye and it’s from one that hasn’t been rated or reviewed yet, well, there’s nothing wrong with that (necessarily!) Everyone has to start somewhere, right? Anyways, back to my point. I’ve bought a motorcycle jacket from a shop on here, and the seller was kind enough to send me a message (shipping from U.K. to U.S.) to let me know it was Easter holiday there. She did as she said and shipped it out as soon as it was over, and was even kind enough to include a thank-you card for the purchase! (Some shops will send you little things like that as extras.) Communication is also important — especially if, or when, there is an issue. But over-all, it’s a safe, fun, and easy-to-use app! Very awesome. I’ve never regretted anything I’ve bought off of here, and I hope I don’t in the future. I love it so much. Oh — turning on notifications often helps (tracking packages, etc.).Breelie <3Version: 6.27.2

An actual Etsy APP reviewThis app is, well, crap. It is a bit better than the previous incarnations; however, can you say "Worst App Ever"?? You can no longer ok never see the seller when you have an item in your favorites list. ??? Sometimes I want to purchase several items from the same seller, and I either have to click on actual item to see who the seller is or go to the seller's store to see which items I've favorites. How cluzy is that?? Another (huge) issue is the favorite lists. You click on an item to favorite it; it goes in a generic favorite list. Then you add it to whatever special category list you have created. All OK, and good, except when said item is sold or is no longer available. I like to keep my lists current and cleaned up so they aren't too long and unwieldy. However..this is where it gets tricky. Etsy grayscales items no longer available and the price isn't listed anymore on the thumbnail pic. In order to delete it, you have to click on heart and then click on whatever lists item is in (quickly, because it goes away) and then list scrolls back to the friggin TOP of the favorites page you were looking at!!! Etsy I have wasted YEARS of my life trying to clean up my Favorites lists! I AM A HEAVY ETSY USER!! I HAVE MULTIPLE AND VERY LONG FAVORITES LISTS!!! Come on, Etsy. Surely your computer geeks can do better..HammyMommaVersion: 5.58.1

Awesome with untapped potentialI have been using Etsy for many many years. I really miss the Treasury feature, and the ability to make themed scrap-book like shopping lists to encourage others to buy items they may not have seen before. It was great for sellers, as it was free advertising- but it was also good for treasury creators because often the sellers would provide them discounts for it... I also think Etsy could be an entire social system with chat rooms, craft classes, live feeds from Etsy shops, giveaways, ect... Etsy has always been the favorite spot for real artists, not fakes or mass marketed cheap stuff. I do think its been getting a bit worse about that, you have to sift through a lot of hustlers, but the great artists and crafters make it worth it. I also think that Etsy should create some rules for sellers to help with customer service. Sometimes you ask questions and sellers won’t even respond, or they are rude. But again, the great artists and crafters make it all worth it! LOVE YALL!.Heathen HareVersion: 5.64

New checkout has one problem...I’ve had this app for ages and I love it, the only problem I have is with the “new and improved” checkout. I often add things to my checkout from from multiple sellers at once, but I like to make my purchases from the different sellers individually. It makes more sense, since they all charge for shipping separately and many have different shipping times. The concept of merging all the purchases together is a good one, if that is how you prefer to pay, but it’s not good for everyone. On the web version, you can choose to check out from different shops individually, so I find I do my “window shopping” and adding stuff to my cart from my phone but then making my actual purchases from a computer. It’s a little inconvenient that way. It would be nice if the phone version offered the “check out from this shop” feature, or allow you to select the old checkout style..MyLilSquirrelVersion: 5.2

Love love love Etsy however……. Inappropriate itemsI love Etsy. I’ve had no issues with items, the app, nor the sellers. I love it. I don’t know why I waited so long to use Etsy. However my only complaint is there’s very inappropriate items that pop in my recommendations. If you want to buy these items, fine, I’m not a prude but please whatever makes these items pop up when I do not look up anything close to this needs to be in a 18+ section or something needs to be put so I can take this off. I type in jewelry or perfume for my mum, I look through the necklaces, rings etc. The next day nipple rings with breast pics is suggested in the “explore your interest “ ummmm What? Why? . Then adult devices are recommended also!!!!! People can buy and do whatever in the privacy of their home but I have no interest in buying any of that. Please fix this! I’m tired of seeing this..DugbuynjmedeVersion: 5.89

Love the site & App is easy to useI absolutely adore shopping on Etsy. The app is easy to use, pleasing to the eye, and everything works smoothly. However, one issue I have experienced is accessing my PDF downloads I have purchased - it is not so intuitive and it takes a bit of searching to get to the correct place. I can’t even get it to work on the app, instead I have to access the mobile site from Safari. What makes this even worse is that if I navigate away from my PDF file on safari and then come back only a short time later, it almost always “loses” the page and it says it cannot be found, so I have to go through the entire process again just to use my PDF files which I paid for. I could go and have the patterns printed but that is inconvenient and not really “essential” considering our current state of events (review posted May 2020)..PrincessLilyMaeVersion: 5.48.1

Star Seller BadgeAs a shop on Etsy since 2017, I find this star seller badge ridiculous. If you get spam messages from scammers and delete instead of replying, then you get bad ratings for your messaging and lose your badge. Another example is that I sold two items I had listed on Etsy to my coworker. She wanted to support me and leave me a good review. Instead of paying for shipping which is stupid, I handed her the package at work and hit the option when I “shipped” it as “other” for the method. The problem now is that Etsy took my stupid badge away because I didn’t provide tracking information for these two sales. Because I hand delivered it. You can see that she left me great reviews so obviously she was happy with her items. Thank you Etsy for making it harder for small business. Other then this the app is great if you only buy stuff and do not sell things..Paarthurnax0920Version: 5.94

Banana clips with fabricI love this Etsy shop and have always been extremely happy with all of the products that I have purchased. I have been using this type of-clips for20 years and when they fell from popularity, I was devastated. I lived in Florida and when humidity did that awful thing to my hair I could pull it back to match my outfit and looked pulled together.. everyone noticed and paid me great compliments. Then I found these! yea! Last year I lost all of my beautiful hair due to cancer and a Bone Marrow Transplant. Needless to say, I no longer used my clips and put them away in my Atlanta home in hopes to use them again. Well, I’m in my Florida home and the humidity is as usual wreaking havoc to my hair. Wonderful news, I found one if my wonderful clips… more wonderful news… my hair is Just long enough to use it. Thank you for this wonderful product that cheers me up every time I use it!.SusanLValVersion: 5.89

Casual UserI'm on this app every so often and I've never had a problem with it. Every time I use it it's always a pleasant experience..EmmaNutbVersion: 4.74

So far so good!I'm new to etsy but so far the app has been very user friendly! Very simple searching and submitting my first order. I will be back!.Vicki444Version: 4.74

Pushed an app update, but didn’t fix resolution?!You need to update your app to support the resolution of the XS Max and XR. It’s really unfortunate that you pushed an update that didn’t include that fix....YoGoerzVersion: 5.8

Beautiful designI am updating my previous review as I received the stencil and it’s beautifully done! I am very happy with it and look forward to doing my projects with it..LynesiVersion: 5.39

Unique Items - Shop EtsyI’ve already done lots of Christmas shopping. I buy all my cards on Etsy and I’ve been very happy with the quality of the items without exception. I look for shops that don’t charge postage or have reasonable postage rates. Great way to support small businesses and find unique gifts..CaroleShopperVersion: 5.87.1

Mostly great, except settings issueThe app is mostly great, easy to use and navigate. However, I have to reset my currency each time I use it as well as specific filters I apply to my searches (ie: shop location, ships to, etc.) and I also noticed that some options re:colours of products are not always visible on mobile vs. desktop. This makes the app less appealing to me because it feels like a bit of a hassle to use. Please fix!.Happy_mischuVersion: 5.7

Its really good but-It keeps showing me alot of nsfw stuff and its really bothering me and idk how to get rid of it and i really dont like it.#*[+]%{\£[]*|€{]£>\@-(?,.Version: 6.6.1

Shipping is way more at checkoutThe shipping price listed on the product page will show 5-6 dollars and then when you get to checkout, the shipping beside each product end up being $7-8, plus a $10 shipping charge on the whole order. I wish Etsy would tidy this up so there weren’t all those added costs suddenly. It would also be nice if they’d bundle the shipping if you’re buying more than one item from a single vendor. Other than that, I love the selection of shopping on Etsy..Roxysnow13Version: 6.2

Absolutely love it but…This app is great and I really enjoy shopping on it. However, I think we need a shipping filter. I’m 100% okay with paying shipping, but I hate seeing a product and wanting it only to find out shipping is $30! It would be amazing if we could filter shipping price the same way we can with product price.Iris1166Version: 5.87.1

Amazing productsThank you, very good quality and fast delivery.Sara.y.islasVersion: 5.78

What happened?Why is it after the latest iOS update you have to sign in every time? This only happens on my phone. Super annoying and I can’t find anywhere to change a setting to keep it from happening..ChilotagrlVersion: 5.85

Freezing (as of April 4)Love Etsy and the app is pretty great, but recently having freezes on iOS 14.4.2 where I have to force close then reopen the app. I’m sure this will be fixed so 5*. :).Kat'neVersion: 5.72.2

Love this app!Everything is smooth, the only thing is that i’m unable to send messages through the app. it only works in browser. it always says error. try again. really annoying. please fix this :(.DjsjsnsnnsVersion: 5.37

Love itThis app is amazing! That’s all I have to say😂.PerliscaVersion: 5.29.1

My borahae shopEvery purchase is fine, best products. Love buying here..BorahobiVersion: 6.28

Easy and fun to useI have been on Etsy for over ten years now and the app makes it very easy to search, organize my favourites, and make purchases. Etsy sellers have always been very friendly and easy to communicate with..Slick33Version: 6.28

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 6.28

Etsy: Custom & Creative Goods Negative Reviews

Recent formatting is super annoyingThe app overall is very functional and good for shopping, but the amount of forced advertising sometimes makes me regret having it. I turned off all notifications because I couldn’t specify that it should notify me about shipping and DMs and not advertisements for item recommendations. The entire front page of the app consists of recommendations based on your history, which is fine, but now my updates tab (which is normally for sales, coupons, restocks, etc) gets cluttered constantly with MORE recommendations, and I can’t turn that off. And the search function is a joke compared to what it used to be, with only about 25% of the listing results actually being even vaguely related to my search words, and the rest being—you guessed it—recommendations based on what it thinks I might want instead of having anything to do with what I’m actually looking for. The constant hounding about leaving reviews for items is super annoying also, although I’m more sympathetic to that since shops do need reviews for their business. Still, annoying. Let me opt out of SOME of those reminders, at least. Etsy is a business, I get it, but when you prioritize shoving recommendations down my throat to the point that it hinders app functionality, it’s awful. Trust your users to have the brainpower to look for what they want instead of needing it slammed in our faces on every single page..JAL1388Version: 6.16

An app so broken it broke the website!I hated this app, it’s slow, it’s buggy, it crashes, it’s worthless. That was fine, I deleted it and continued to use the browser version of the site, which I prefer anyway because it allows me to have multiple tabs open to compare items, it’s a major advantage of online shopping and I’ll never understand why retailers are so determined to undermine that advantage by forcing users to go through their terrible apps. Only now when you try to do certain things, like go to shops to see what else a vendor is selling, it brings up a broken ad for this terrible, broken app, and there’s no way to close or circumvent that ad. There’s a button that SAYS ‘continue to mobile site’ but it doesn’t work, nothing happens, I can see the stuff I want to look at scrolling past in the background at the top and bottom of the screen but there’s no way to make the ‘download the app’ screen go away. Clicking on the ‘download the app’ option doesn’t make it go away either, it just brings me here, so I can review this pointless, defective app that’s so spectacularly broken it makes it impossible to use Etsy at all on mobile. I tried through safari and chrome, I even downloaded this pointless, broken app again, but I’m not interested. Guess I’m not shopping on Etsy anymore? I just wish it had broken before I’d placed that last order so I could still check on it..Jj75476Version: 6.6.1

Stop review harassmentI appreciate the Etsy app very much. It is functional and streamlined so that I can order and pay without having to open up the full website. I appreciate that there are multiple options of ways to pay so that I do or do not need to share information that I do not wish to with a third-party. What I do not appreciate is the force recommendations. What I mean by this is that on the app as well as the website I am harassed constantly by and see the website and the app itself to review every single item that I have purchased. I do not wish to do that. They are times where I would just like to purchase a wedding gift or whatever and go about my business. I would like there to be an opt out opportunity to not be continuously harass not only on the website. But also in the app that if I do not wish to recommend something and I’ll review it, I do not have to. I was harassed by the seller wants for leaving a review that they did not believe was necessary so therefore I will, and do not leave reviews. I make purchases I do not leave reviews and if this continues, I will no longer use Etsy as a platform to purchase from small businesses. I wish to be an anonymous person purchasing something anonymously. When I wish to review something I will, but I do not want to be harassed about reviews anymore!.KandiblueberryVersion: 6.22.1

Etsy is not set up ideally for supply shoppingI enjoy buying my jewelry making supplies of Etsy. I have purchased magnificent items and it’s really helped my work evolve. Unfortunately the buying and repeat buying process is constantly difficult and needlessly time consuming. I’m constantly frustrated with the platform as it makes it very difficult to search previous purchases in order to buy an item again. The list of purchases should have a search bar so I don’t have to endlessly scroll through (and wait to load) my purchases. Also: Limiting my cart to only 100 items is also very frustrating. This make sense for someone purchasing handmade goods. I get that limiting cart items encourages customers to actually complete a purchase but for someone who is constantly buying multiple tiny items it’s really frustrating. You’ve designed this platform without someone such as myself in mind. It’s very discouraging and makes me want to shop elsewhere. Do better You’re missing a great opportunity to cater more to makers and their supply needs. Update 8/22. I believe I wrote this review over a year ago, and I still feel very much the same way. Shopping for supplies on Etsy should be easier. Limiting my cart to 100 items is really frustrating and there should be more options for searching previous orders to make repeat purchases..YvonnesssssssVersion: 6.8.1

Sellers ignore messages unless you buy!!!Man, I LOVE Etsy. And I mean LOVE! I really like to support artists, worldwide. I find unique and handmade items that fit my wants and personality. You can’t do that anywhere else. Unfortunately, I am finding sellers don't check their inbox unless you have purchased from them. The kicker, they have coupons automatically sent to you if you have favorited an item or put it into your cart. I was trying to order an unique wedding band for my fiancé but accidentally put two of them in my cart and instead of removing one, I deleted both. Which, in turn made that size ‘unavailable’ when I tried to go back and add it again. I messaged the seller to let him know what I did. I was in a time crunch bc I needed the ring shipped before the ceremony. Here we are weeks later and he still hasn’t opened my message! But hey, thanks for the stupid coupon I won’t use!! Yes, I went with a different seller and unfortunately can’t leave a negative review for the non responsive one. Last week, I messaged a seller that makes beautiful custom leather journals. I had a question about the personalization. My message sat in her inbox and was never opened. This is VERY frustrating and I won’t support sellers that are too busy to read messages from potential buyers. Hate to break it to you, but we ALL are busy!.Neoncolors27Version: 5.80

Horrible customer serviceThis is about Etsy as a company, not about the app. It was all good until they suspended my account last spring (exactly a year ago) without any notification. When I tried to contact them via their message system within the app (7 TIMES so far), no one ever got back at me with an answer on why they suspended it and what I need to do to re-open it. There’s no phone number, no instant chat within the website or application and no email, there’s no way you can contact them directly. The only way you can contact them is through their useless messaging system where you leave a message and wait (a year?? or maybe more?? or never!!) to be contacted by them to solve a problem you have. Most likely they haven’t even read my messages, they may all have ended up in the trash. Disgusted! I’ve never had such an experience with any other company before. All I did and wanted to continue doing was to buy beads for bracelets, since they have a better variety and better prices than eBay. But eBay has a phone number and you can actually talk to a real person and you know you’re heard and your questions answered. Take example, Etsy!! I finally decided this morning that I close my account, which has been in limbo for a whole year, and take this problem of my chest..DIDE2020Version: 6.28

Nice items, long shipping timesI like the array of different types of items available on this app and I love to see people be creative and do well for themselves, but I hate waiting a month of more for my purchases. So much so that I try my absolute hardest to never use this app and only resort to it when I can’t find what I want anywhere else in the entire www. Sometimes I just look for the nifty ideas and go make the item myself for a fraction of the cost and time. Let’s be real sellers make buyers wait ridiculously long periods of time to receive the goods. There’s usually a quote of something like 7-10 business days just to process your item, then you pay for shipping to take another two weeks after that, but for some reason whatever I order doesn’t even get shipped out of their P.O. until the last day of the delivery date- when it’s supposed to arrive at my home- and I’m supposed to be okay with this, even happy about it, because it’s hand made. It’s bad enough I’m paying three times the cost of everything because I’m trying to be a nice consumer and support small business, but to make me pay shipping and wait no less than a month for everything literally checks off all the boxes of reasons I wouldn’t shop somewhere..WherehaveallthefreeappsgoneVersion: 5.97.1

The worst app everThis app seriously ruined my life. Etsy doesn’t give a crap about sellers as long as they are making money by pulling in enough buyers. Every time a case is opened against you they ALWAYS choose the side of the buyer and take money from your account without permission. All 3 cases I had against me were not my fault. The first one was a customer being unhappy with a product 3 months after receiving it when my return policy clearly states send me a message within 1 week and mail back within 2 weeks. I refused to accept the item after 3 months and they opened a case and I didn’t give them a refund and Etsy took the money straight out of my account. The second time was a customer demanding a refund saying they never received their item when their tracking number clearly stated that it had been delivered weeks ago, and Etsy once again took money from me without my permission. They also don’t take into account that items cannot be shipped on Sunday so customers get mad when their item is shipped a day late. Now they have a new policy where if you don’t offer free shipping your items will not pop up at the top of the list for customers, so you are basically forced into free shipping and lose customers by increasing your prices for no reason. Etsy is a waste of time and money and I’m upset I ever wasted putting energy into it..ZebroooooooVersion: 5.37

Horrible user experienceFirstly, you can’t turn off cookies - even though it shows up in settings, there’s no option to turn it off. It simply says “Always on” Secondly, I bought something and can’t even use it. I bought a PDF on my private account, and when I clicked on the “download” option it brought me to my business account and slapped me with the longest error message I’ve ever seen. 30 minutes later and I find a small announcement in settings (you have to click several links and scroll a bit to find it) that mentions downloads cannot be completed on mobile. You’d think there would be some sort of more obvious announcement for this, but no. I don’t personally have a computer, which meant I had to borrow one JUST TO USE WHAT I’D BOUGHT! Only to find when I went to the browser that Etsy was convinced I was a robot, and no matter how many times I took the test, all I got was a “cannot contact reCAPTCHA.” Currently I am still unable to use my purchase or acquire a refund, seeing as refunds are not accepted for PDFs. Thanks Etsy. Thirdly (and less importantly but still frustrating), I cannot see the actual number of people following me nor the number of shops I follow. I have clicked the option to “follow” several shops, and yet it stubbornly insists I’m following none..By Your #1!! FanVersion: 6.11.2

In Stock doesn’t mean in stock!The majority of items listed on Etsy aren’t actually ready to ship even when it says in stock. It means they might have the materials to make it but there is a long ‘processing’ time. Set your expectations low for delivery time and don’t buy anything that needs to be delivered for a holiday or gift.. Likely you will disappointed.. this isn’t just for personalized items. Sellers like to have hundreds of listings but can’t and won’t try to have them in stock and just assume you understand they still have to make another version of the item pictured. Also Etsy is rampant with copyright infringement and stealing of intellectual property. The absolute opposite of supporting a creative! I joined an Etsy Sellers group and it’s basically thousands of Etsy sellers FB group which i found was mostly making fun of people that had expectations of receiving an ‘in stock’ item that doesn’t arrive for a month or so. And telling people to ‘mind their own business’ regarding copyright infringement because ‘90% of products on Etsy are copied from the original artist’.. I went from dedicated Etsy buyer, proactively encouraging friends to shop small business, dipping my toes into selling some of my own handmade items, legitimately in stock items, trying to educate myself with other Etsy buyers, to vowing to never shop Etsy again..Bc2socalVersion: 5.68

No AccountabilityI really loved Etsy because of all the creative variety of hand-crafted products. However, the past few orders I have placed have been massively overdue. I bought a Christmas gift for a friend in early December; it had an ETA if 2-3 weeks yet it JUST arrived mid February. There needs to be some sort of system of accountability that penalizes business owners if they take longer than the projected dates posted on their page - some sort of incentive for them to make sure they meet their own deadlines. Perhaps refunding a percentage of the cost of the item back to the buyer after a certain amount of time? If you claim that your products ship within two to three weeks, and it takes two MONTHS on more than one separate occasion, it is a huge deterrent to me from wanting to buy anything else from here again. I understand life happens, and some things are out of their control; I’m completely okay if it’s a few days (or even a week) past when they said I would get it, as long as they keep me updated. But that rarely happens. Most of the time I just get no response until I finally open a claim, which I really don’t like doing. Please develop a better system of accountability to make it less frustrating for your consumers! Thank you!.TritonesVersion: 4.85

I got scammed and there is nothing anybody can doI downloaded Etsy super excited to see what I could find and how to improve my cosplays and all. I take partial blame for not doing more research before I committed. I found a listing on Etsy from “Cosplay Dream Shop” that promoted cheap commissions and I though I’d give it a whirl. Set up a payment system and I sent my payment through PayPal (what the seller told me to do) and what turned to months of messages of “when will it arrive?” to “I need my money back because you violated our agreement.” Commissioner stopped replying on the Etsy chat and I found her on Facebook and started messaging her there and she said she’d get my cosplay to me. I contacted Etsy to see what could be done and they said to call PayPal since that’s where the transaction happed so I called PayPal and they told me to call my bank because there was utterly nothing they could do. I call my bank and they inform me they also can’t do anything because the transaction was over 150 days or something and the only thing I can do is continue to message the seller on Etsy. It has been an utter nightmare and I’m angry and upset that no one can do anything. So in other words, Etsy is a platform for easy scams and trickery to occur. What makes me even more mad is that her shop still exists on Etsy! Thanks Etsy, for nothing..Maryl pVersion: 4.84

DifficultEtsy has become very difficult over the past couple years I’ve used it. I recently bought a charger on here and when it showed up the item didn’t work at all. Contacting the shop first I asked for the issue to be solved. I checked to make sure it wasn’t my phone and when done I asked the shop for a new charger (they state this is not an issue even if I was the one to break it) I contacted Etsy and opened a case. Eventually after some time the seller stopped replying and ignored me. This raised a red flag. I escalated the case with Etsy as to have them over look it and the replies take forever, they also aren’t fixing the issue. First, they ask for photos which I can not supply because how do you take a photo of your phone not charging? Thy also don’t realize even if it was my fault for breaking it, the seller states in their about, that they will replace it, no questions, no returns, and quickly. I’m deeply disappointed and awaiting for my last order to arrive so I am able to delete the app. ****Update: recently Etsy closed my case and refused to fix the issue, The shop also decided to change their warranty facts so I can not in anyway get my item replaced. I’m saddened how poor of a system Etsy runs and how disappointing some of the people on there are..Taylor KoehlerVersion: 4.77

Way too much dropshipped stuffALWAYS do a reverse google search before you buy anything on Etsy. Half of the time I find the item on Aliexpress for a fraction of the cost and it turns out the Etsy shop is just a Dropshipping front masquerading as “small artisan homemade”. Etsy’s reliability has completely gone down the drain and I only use it as a last resort or when I buy from a shop that’s been vetted by other people I know. The cross stitch market here is also FULL of stolen designs. I do extensive research before buying anything because I want to make sure I’m buying from the actual artist instead of a seller who stole someone else’s design. If you’re a seller, make sure you put soft copyrights on anything you sell because Etsy will not support you when you find out someone’s stolen your creation. Also, make sure you’re regularly changing your password. My friend got hacked and her account stolen, it took 2 months and a Better Business Bureau complaint to finally get Etsy to respond to her. Etsy needs to increase their seller percentage for better “customer experience” great maybe you can actually take down the stolen designs and answer stolen account emails in less than 2 months..Liz S 88Version: 5.96

HORRIBLE EXPERIENCE !!!First of all, I got Etsy because I thought it would be easy to use and I wanted to sell my slime!! It turns out I was wrong. So Etsy charges $.20 PER LISTING!! It is hard to use. One day I came back on Etsy to find out that my account had been BANNED!!! So I checked my email and they told me that my account would be unbanned by June something. I recently have tried to sell by making a different account but it won’t let me make a new one. I have emailed them again and they told me that I had “violated” the community guidelines because I had apparently sold something that I had not made. WHAT?!! So you tell me I can get my account back in June and then in June you tell me I cannot get it back ever or make new accounts? I sell slime!! MY slime! There is literally an OPTION asking if it is your product or someone else’s! I see people everyday on Etsy selling something that’s not theres. But I have NEVER sold something that I have not made. I have emailed them multiple times telling them to be more specific but they won’t tell me what I sold that I apparently have not made. They won’t respond to my emails anymore. And on top of that, I CANNOT BUY!! I’m very disgusted and disappointed. Do not recommend..Do not suggestVersion: 5.51.1

Wonderful marketplace; horrifying appThis truly awful app has given me literally hours of consternation. Try researching anything in a browser to actually write a factual message to a seller and you will absolutely want to scream in frustration. Each time you switch to another app, even the built-in spotlight app, everything you have written no matter how brief or long just vanishes. Let that sink in for a moment. This app has a messaging section that won’t let you switch outside of the app for any reason without making you pull your hair out in rage. Did a call come in before you completed your last sentence? Oops! If the iPad fell asleep, you’re perfectly researched message that you were down to just proofreading before sending is now gone. Pop up notice for something important? Well, you get the picture. The only way to avoid this pitfall is to select all and copy so that when you come back you can *start all over* and have a little head start by pasting, but if you didn’t think to do that (not intuitive) you may just resign yourself to saying, “I didn’t want that product anyway” and just walk away..UtdkhthVersion: 6.7

They take no responsibility for scammers on their siteRecently been scammed on Etsy and the seller disappeared from the site and never received the item. When I contacted Etsy they basically replied that there was nothing they could do!!! Use with care..TheGolfGeeVersion: 5.59

Terrible customer service and can’t resolve problems for customersAs above.Mark and RosannaVersion: 5.53

Logs out involuntarilyEvery time I open the app, (4 times today because I bought something and was communicating with the selling) I was logged out and had to fully sign back in. Frustrating because this hasn’t been an issue for the last few years in using the app..JulienpaVersion: 5.85

Terrible refund processI never received an item I ordered. Etsy reviewed with the seller, all evidence showed it hadn’t been delivered. Etsy promised a refund and said they’ve processed it and closed the case. Refund never received by me. I’ve checked repeatedly. It’s been 6 weeks. No way to get Etsy to communicate with me regarding this... I’ll never use Etsy again..PaulilionVersion: 6.20.1

CADIf I’m purchasing something and it’s listed in CAD then tell me if it’s coming from somewhere overseas so i know i’m paying twice as much in the end..Jc306Version: 6.20.1

Fix the bugs!!I use etsy regularly for both buying and selling and I’ve noticed a bug that makes the app unusable at times versus the browser site. On some shops, once you’re on their shop page, you can see they have items in various categories, but they don’t show up under “all items” and they don’t show up under the category. Like a category can say there’s 22 items, then you tap on it and it says there are no items. It seems sporadic… it’s not every shop and it’s not every item. But the website does not have this issue and it would be nice for this to be fixed in the app!! I’m sure your sellers would appreciate it too. I’d be happy to revise my rating once it is no longer an issue :).MoonbeamMonkeyVersion: 6.20

Too many glitchesThis app is unbelievably glitchy. I hate it..Yoga876Version: 6.19.1

Abysmal customer serviceSite/app is broken, shop manager doesn’t work just forwards you to “page not found” can’t even begin doing anything and have been waiting 3 days for a response…. GARBAGE.RayoseVersion: 6.17.1

Signing InVery sad. My Etsy.ca app no longer functions as it did. I can't sign on iPad Pro as lfrecent Update. Wish I'd just lived with the glitches snd hadn't 'deleted' and 're-downloaded' app to solve issues ! Etsy on a browser is SO MUCH WORK ! ( technically ! ) ugh :/ Maybe it's all too much to bother 🙄😕🙁.Ange121Version: 6.17.1

PayPalPainful banking with old school pay pal if you’re paying from a new country you live in and have a card linked to another place. Had to cancel numerous products. Awful setup. Hard to navigate. Try not to use Etsy if a client uses PayPal unfortunately..Less patience with etsyVersion: 6.17.1

BadIts an extremely unworkable app. To many, glitchy error to count!.ItxkkysitxjxjtxjfztixjtdiVersion: 6.16

Glitchy App and Etsy support not helpfulThe current app has a MAJOR glitch. Wont let me checkout. When I try to add to cart it puts it in the cart and then says “choose options” and when I try to choose it does not allow. Then I removed and tried again and it says that it’s already in my cart when it’s not. It won’t allow me to “buy now” either. I contacted support on multiple occasions to voice frustration but their responses are not helpful and do not change anything. I’ve deleted the app, re-downloaded and made sure it’s the most recent update. Seemingly there is nothing I can do on my end. Etsy, I would be so frustrated with you if I were a seller, like aren’t the sellers relying on you to provide a selling platform so they can provide for their families?!! Theyre literally paying for advertising on your platform and you are in the way of allowing these transactions to go through. This needs to be remedied ASAP..T.npieVersion: 6.16

Bad sellers and Etsy won’t help youI got an empty package and the seller said it wasn’t their fault and Etsy won’t help either because the seller messaged back from me asking them..Theo eimbodenVersion: 6.15

App is useless after updateThe last major update to Etsy completely changed the way the cart functions, and it basically just doesn’t function at all now. (Also worth noting there is a glitch that hides all the items on a shop if I click on the shop from anywhere other than home/explore) Despite appearing as a tab at the bottom like all the other pages (explore, home), it opens a pop up that you have to close to go back to any of the other pages. You can no longer switch between your cart and another tab as you just completely close out of your cart every time you want to view another tab. This has massively reduced Etsy’s usefulness to me, as I like to view shops in my cart and then go back to explore, back to my cart, etc to compare. I can no longer do this and it has ruined my shopping experience. I used to have fun browsing on Etsy and that is no longer possible, so my purchases have declined rapidly. They made it substantially harder to SEE the cart. I have dyslexia and it’s a visual nightmare, the distinctions between items and shops are much smaller, the font is now all the same size and has no distinguishable traits, so my eyes sort of roam the page without reading anything. They stopped utilizing all the space they had and instead are cramming a bunch of tiny words all together and making it very hard to decipher without actually focusing my energy on it. Never had this problem with another app in my life. Additionally, you cannot view the shipping for separate stores as separate totals in your cart. If you have 2+ shops, it combines the shipping and shows at the bottom. As a Canadian, where shipping is often astronomical, I can no longer have more than one shop in my cart at a time, because I MUST be able to monitor the shipping costs per each shop as I add items (if coming from the states, a 1” square and 0.1 lbs item can easily add $15 to the shipping cost). Without the ability to view separate shipping totals, I cannot shop at more than one store at a time. Without the ability to shop at more than one store at a time, I cannot compare prices. Without being able to compare prices, I cannot shop comfortably. In a single update, Etsy made their app unusable. I never would’ve updated the app but I was forced to in order to view “updated shipping policies” (spoiler - that was a lie - nothing changed, they just wanted me to update). Congrats on making this app useless! I used to love giving you my money and now I hate every second of my experience on it. Please fix it..Nobody1749Version: 6.13.3

Error singing inMonths ago I reached out about this error and haven’t re-downloaded to iPad until now and I see the error is still there when attempting to sign in..AfotikZoneVersion: 6.4.1

I try talk with human because bug promo code !!!No human for my problem promocode !!!!! Is a bug !! I am verry angry.XoCatheerineeXoVersion: 6.2

Sign in does not workCan’t sign in to the app because it says my email address is invalid. I have no issues signing in with that same address on desktop Chrome though..IsevansVersion: 6.2

TrashTrash app.LifsjiqxhdVersion: 5.89

Ship to CANADASimply unusable. Every time I do a new search it switches back to shipping to the US. I’ve updated my default address and every setting I can find but it always switches back. If I don’t remember every single time to “update” to Canada then I go to check out and discover items can’t be shipped or have outrageous shipping costs when I thought I qualified for free shipping. Garbage experience..Hopped up on iPadVersion: 5.87.1

App doesn’t keep me logged inEver since the update last week, the app signs me out every time that I close it. It’s been extremely frustrating to communicate with sellers for purchases I’m looking to make when I need to login in every time I open the app. Nothing I do seems to fix it! I’ve tried redownloading it but the issue persists..NatashawynneVersion: 5.85

App won’t update or reinstall as of v5.82.1The Etsy app has always worked well until version 5.82.1. Version 5.82 worked fine. Now after deleting v5.82 to try and install v5.82.1 from scratch it won’t install and I have no Etsy app now..Hal.esixVersion: 5.82.1

Fraud sellers and worst customer serviceI had really bad experience from seller as well as etsy company, wasted my money and time..K_SelenaVersion: 5.69

ETSY WILL ROB YOU!Do not purchase anything on this app. You will be scammed and they will do nothing to help or offer a refund. This need to be taken off the App Store..PooSeaFartVersion: 5.68

Got ripped off and no Etsy supportI bought an item and it was defective and told to return it for fixing. Person never sent item and still charged me. It took so long that it passed the 100 days and I didn’t get a refund or even able to review seller. Terrible service.ChristopherjoespVersion: 5.68

Throw item# 2235312332 Didn’t get this item. Please send soon. Thanks!Didn’t receive throw item # 2235312332 . Please send Immediately Thanks!.EpspyVersion: 5.67

Stop The StealA lot of the so-called “handmade” stuff is just cheap, rebadged Chinese products you can get on eBay for much less. Etsy also has a reputation for being insufferably woke and likes to censor opinions they don’t like. Sad!.MrMoerbyVersion: 5.65

Scammed and Extremely angryI made a purchase 4 months ago. I did not receive the purchase or even get an email that it had been shipped. The shop owner has never responded to me and their store has been closed. I figured maybe it was just taking a while to ship. And now I can’t even open a case with Etsy since it’s passed the 90 day limit. Would appreciate it if I could still open a case when I have proof. I lost $300 and I can’t do anything about it. Never using this app to make purchases again..ADeadWolfsHowlVersion: 5.65

REPORT THIS TERRIBLE APPI AM SO MAD. I ordered those hot chocolate bombs and then Guess what! The seller is unavailable to contact anymore and I’m not receiving my order. I’m in the process of making a case to get my money back. This is absolute crap and fake and it’s full of scammers..TayamellywVersion: 5.65

Horrible serviceI literally can’t submit any messages because I was supposed to get an email to confirm my account several hours later still haven’t gotten an email. Purchased a product serval times and still haven’t gotten it. Horrible service never using etsy again..DarknNight23Version: 5.59

Piece of crapYou algorithm or whatever suspended me (ie. user is muted) because you thought I was spamming the seller!!!! I was actually having conversations with them (2 sellers) because they were custom building me a few items. We needed to have detailed conversations! Now my account is muted. I’ve paid for the items but there’s now way for me to get back in touch with them. Piece of crap app..Mm604Version: 6.17.1

Don’t orderI spent $90 with tax and shipping on a pair of shoes, never came in or got my money back so i tried to get etsy customer service to help me, they just closed the case and said they couldn’t help. absolutely angry.Alyssado17Version: 5.47

Can’t change the currency!!!I love the app, I do, but it shows the prices in USD only!! Even if I go to advanced settings and change my country and currency nothing changes in the app!! Fix it please!!.AnyafarawayVersion: 5.44

Reviews are not showing properlyThe app no longer shows all reviews of an item, stops at fewer than actuality which limits your knowledge of the customer’s experiences with the product. It never used to be like that. Makes it extremely hard to make a purchase decision..Lilian.//Version: 6.28

App extremely limitingThe app has become so frustrating to browse that I’m going back to using the site..ArlenKatalinicVersion: 6.28

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What do you think Etsy: Custom & Creative Goods ios app? Can you share your thoughts and app experiences with other peoples?