Steam Mobile Customer Service

Steam Mobile Positive Reviews

Finally an improvement!While I'm glad the app is finally updated I feel it's still flawed in some ways. I like the direction you guys are heading but I still feel the UI is a bit cluttered, quite easy to get lost for a second... especially when the first thing you open to is the QR Scanner. While I can see the probable reason for it being done that way, I was kind of confused and lost at first.. maybe that's just because I'm used to the old app layout.. lol. I also feel the store page is a bit cluttered and crammed.. feels like you guys just tried to make the desktop store page shrink to fit a phone's resolution. It'd be nice to see a more mobile friendly, less crammed store page.. Reduce recommended, new and promoted content. Compartmentalize games a bit better, behind genre specific tabs/buttons that lead to pages that'll infinitely scroll. "New and trending" "Top Sellers" "Popular Up and coming"... these are all high traffic tabs that should be at the top of the store page amongst the genre specific buttons I had mentioned earlier. I feel as though I had to scroll too far to find these things, someone may lose interest or become overwhelmed by the amount of clutter on the page to find the things they're looking for.. Try to deviate from the desktop store and go for a more mobile friendly aesthetic. Please push updates more frequently!!!!!.GanggjaaVersion: 3.0

The new version adds much needed features but…I really like a lot of the new features added in the recent overhaul, being able to redeem codes in the app itself is a huge plus. That said, it’s clear this update was not made with iPads in mind, there’s no support for Landscape orientation. There are major issues with the search function too, typing into the bar doesn’t offer suggestions and tapping return just clears the bar without taking you into a search page. This means i cannot actually search the store within the app. Which, given that this is a storefront first and foremost, is a major problem. With those issues fixed, this is a 5-star app easy. But until then, i can only give it a 3. Please fix this soon! EDIT: landscape support has been added and makes the app much more functional but the search bar still does not work at all, this needs to be fixed asap.Starcrafter2010Version: 3.2.1

Very polished, but a couple issuesThe majority of the bugs that used to exist in this new app have been patched, which gives this new app a very polished experience. There is still one bug which kind of translates into 2, which is the scaling of UI elements. For people who use larger on screen text for accessibility or have a smaller screen size, the app just breaks. Buttons to accept Steam Guard confirmations don’t fit on the screen and the app can’t be properly used. Landscape mode also works on phones, even though it really should only work on iPads. If you try to tilt your phone sideways on the Steam Guard screen, things get crazy. And the notch blocks things as well. I also wish the video player would be fixed too, you have to tap where you think the unmute button is, and then tap to go fullscreen, but you just get a black window. You then have to close the video and re enter it repeatedly until it works in fullscreen, which is very aggravating. This is on iOS 15 on an iPhone 12..Tech HowVersion: 3.2.5

An underwhelming experienceIt has come far from the days of just messaging people or opening up steam pages and crashing, so I thought with this new update it might be able to breath new air into the app. I was half right, the update/overhaul to the UI and some needed QOL of changes such as not crashing anytime I do something have been helpful and while the UI feels cleaner and less clunky; I cannot say the same for its navigation experience. Often times I will be wanting to wishlist or buy games and the icons simply won’t register being clicked and it isn’t very clear that clicking on a title vs clicking on the thumbnail will warrant a different result. Search bar is mediocre, often clicking multiple links within the app confuses it and can result in certain processes not loading and requiring a hard reset. In conclusion the app has lots of potential but as of now it’s a 6/10 from me..Sidknee5222Version: 3.2.5

Great app, but also pretty brokenI love the idea of being able to access Steam from my phone when I’m not home, and it’s convenient if I don’t have access to my PC. Overall, it’s a great app to use when I’m away, but this app also has quite a few flaws. The user interface is kinda buggy and slow, kind of feels like a website on a console. Whenever I add funds to my wallet, I usually have to restart the app for them to appear, even through the payment has been processed. There aren’t a lot of problems in the app, but when there are, it’s pretty annoying. Besides the cons, this app is very nice to use and gives a great user experience when it works..Tiger 🙂Version: 3.2.3

Adding a phone number for 2fa and PayPal is garbageXbox and PlayStation have entering 2fa and PayPal be the easiest thing on the planet. Valve has made it beyond miserable just to do the basic features. They have my phone number but I still can’t set up 2fa via mobile and PayPal on the app NEVER works. Instead I’ve got this Steam Guard that could not be anymore confusing. Why can’t Valve just spend some money and hire competent coders for a better app & mobile system. I’m sure my problems are nonexistent on a full blown windows pc but I don’t have one of those. Just like tinkering on the Deck, I’ll have to scour the ends of the earth to resolve these mobile & app issues. Be better.Critter's ZenVersion: 3.2.7

New update massively improves thingsSome things I’ve noticed: The app crashes whenever you hide notifications in the notification tab When you click store, then free games, it has an oval icon with tags that run over and past it I don’t think there’s a way to see my library as I have put my games in folders on the Steam desktop app Community market does not seem to work, gives message “The market is unavailable for the following reason(s): Steam is having trouble using your browser’s cookie. To remove this restriction…”.Bcus_y_notVersion: 3.0

Cannot Create New Account; Valve Does Not Have Customer SupportI am a new user trying to create a new account. However, I cannot create a new account due to Valve using broken “Recaptcha.” It makes you click boxes of grainy images to verify if you are a person. Well, you go throw Recaptcha multiple times for it only to tell you it’s wrong, EVERY TIME. I know it’s not wrong!!! Upon searching this issue, it turns out this is a common issue. However, none of the “quick fixes” worked. I have tried so many times now it locked me from creating an account! After this, I attempted to contact Valve via the phone. THEY DO NOT HAVE OVER THE PHONE CUSTOMER SUPPORT!!! How can you, as a multi-billion dollar company, not even have customer support set up? You’re telling me I cannot set up this account for my children because the picture box thing won’t work? Unbelievable. I will not be using any of steams products, ever..Jonathan HynsonVersion: 3.7.2

Missing featuresI use this app often, as my computer is very slow and this (mostly) loads a lot faster. However, there are quite a few features missing in regards to the points shop. The main two are: 1. There is no way to search the points shop 2. There is no way to access the points shop for a specific game Also, the app gets more and more laggy the more actions you do (I am no expert, but I would guess that this is due to the fact that you can press the back arrow to go to wherever you just were, and it is probably keeping those loaded). Ok app, very useful, please fix..Cobalt1745Version: 3.6.3

Functions well enough but…When I do a search and hit return, any of the search results do not take me to the actual games when I tap on them. It just puts me at the top of the list. It works fine when I don’t hit return, but usually the visible results are a limited list. Otherwise things function well enough. I can buy games. I love the ability to use the app to log into my Steam account on other devices. I wish more services would do the same. The app definitely could use a good bit of streamlining, too. I agree with other reviews that talk about how cluttered it is..Nerdy PeteVersion: 3.6.4

The best thing that gives this five starsA lot of people don’t like this app for some reason. But this small little detail perfects the app. The reason why is Fez is in the picture! If you don’t know what I’m talking about, Fez is the best game on Steam, yet no one’s heard of it. I won’t bore you with it, but I have to say great job Steam! I also saw a sliver of Portal 2 in there as well. And I was thinking to congratulate you. But the thing is, Portal was an amazing game series made by Valve. Valve made steam. So Valve, if you’re reading this… MAKE A PORTAL 3 ALREADY YOU DID IT WITH HALF LIFE ITS PORTAL’S TURN.IuthrbevuihrgebvirejhbvVersion: 3.2.1

They actually listen!I wrote a review over the recent update, which heavily improved the UI into a much cleaner experience, but also removed landscape mode, which made using the app on iPad a bit of a pain. They wasted no time in implementing yet another update, now adding landscape support for tablets. I can’t give this anything other than a 5 star review now. I love the interface, and the fact that they’re quick to fix things instead of leaving it broken is a massive plus..YoshinarutoVersion: 3.2.2

Idk what to doI got this on my phone because I don't have a laptop/computer to begin with, I can't find a way to create an account on this and if there isn't a feature for that let me know because then this review isn't necessary. I can only sign in, I can't sign up. I don't know if it's me or if the app just doesn't have that. I gave this five stars so it doesn't change the star count for the worst, this is just a question and I'm too lazy to find somewhere else to ask..Thatdino108Version: 3.7.3

The Attention!Thank you for finally giving this app some attention. This app is an important part of your eco system. A feature that I have always wanted: being able to download and play purchased soundtracks in this app. The only reason I never buy soundtracks through steam is because I don’t know how to listen to them. I have some soundtracks and they sit on my computer and that is not desirable, convincing or practical. Please consider the soundtrack feature. Thanks for updating the app. I hope this is only the beginning of your journey to make this app great!.LanggooseVersion: 3.6.0

IOS 17.2 sideload updateDear valve, I’m wondering when will be updated to support sideloading I would also like to know what this means for your computer exclusive games like team fortress two or half-life will you add mobile ports for those who really want to play the game but don’t have enough money for a computer or don’t have enough money for games like half-life. I really hope that a sideload update happens and I really hope I get to play with my favorite games on mobile..Leck111111Version: 3.7.2

I go to my favorite games on hereSo I really liked Garry’s mod and people playground and my cousin who I don’t see a lot let me play people playground and I loved it and I asked my mom if I could get people playground but it didn’t work Later a few months later I get it to work and it turned out she did it wrong and I got it to work and asked her if I could buy these games with the rest of my money and she said yes and I got them and now I am literally addicted to the games.Samuel-smithVersion: 3.6.3

Great to have the app, but too buggyI use this app constantly when I don’t have my computer, but it’s just too buggy. When I’m viewing lists of games, I can’t tap on games to view their store pages, it just reloads the page. Additionally, when trying to view my inventory in the market when I press the “sell” button, I can’t see my inventory items. Additionally, I get caught in an inescapable menu pop-up sometimes when viewing my library. There are other issues too, but those are the big ones. Hope these get resolved soon!.LOL man 41732Version: 3.6.3

EDIT: Good redesignI have replaced my previous negative 2 star review with this new four star review thanks to the redesign, which has greatly improved the app. However, we shouldn't need a dedicated two factor authentication app just for steam. I would want this app just for it's library perusing/ store browsing features, but OTP Auth is already a technology with a generalized format that can be used in multiple password managers. Please integrate with wha everyone else is using so that we can have a less disrupted experience logging into steam..LukalotVersion: 3.2.5

Could use more featuresThe desktop app is way better in my option. But having this on go is alright. The app could use more features like loading into store and seeing steam achievements maybe even seeing the cards. Feel like settings could be it’s own tab. Customize tabs would be a good feature. I would like to see my library of games built into the app. Having more access to download a game would be great. I have seen with PlayStation sort of. Just some recommendations but I wish it was a little bit better..Trenton00Version: 3.2.7

Steam Can’t Sign in Due to Poor or No ConnectionI was in the middle of posting screenshots on Steam on my PC when Steam suddenly can’t due to no connection. I tried logging off and then logging in, but now it can’t log in because there’s no connection. This is ridiculous because I have full Wi-Fi on my computer. I tried restarting it and tried to sign into Steam again, but still nothing. All I ask is that this issue is resolved ASAP so that I can still finish posting screenshots and access other features of Steam..Six-shooter TimVersion: 3.2.5

3.0 was long overdue!Holy molly what a change update 3.0 has brought to this app. It looks modern, feels snappy, and is incredibly simple compared to the mess the app was before. I didn’t realize (probably more like I didn’t care) the state the app was in before, it did its job and for me that was good enough but now looking back it was a nightmare compared to what’s there now. Only thing I’ll miss is the messaging part being apart of the main app..EzekellerVersion: 3.0

Easy and pleasant to useI don’t understand why this app has so many bad reviews. They redesigned it and it’s very easy to browse the store on your phone. Some people are complaining that they can’t play games on their phone. That’s just stupid. Obviously, a game made for PC and only downloadable on PC is not playable from your phone. The purpose of this app is to give mobile access to the steam store, not play games..SilvxrVersion: 3.7.3

Getting BetterI like that it is getting better to navigate, however, it is still impossible to put in keys while in the mobile app. I missed out on timed deals because of this. The only way you can do it on your phone is on the website. But, now if you access the site from a browser on the phone it auto opens the app 😡 Getting really frustrated with this. Please enable entering keys on the mobile app! Some of us are too busy and can’t be around our pc!.VapingCloudsVersion: 3.6.0

Finally, A New EraAt last, the Steam mobile app has been updated. Long have we awaited this newly refreshed interface, graduating from its old, archaic roots. It appears as a breath of fresh air, though it still lacks efficient accessibility in some ways. If only we were able to access our closest of friends and our conversations with them from the bottom bar. The update has been a grandiose evolution, yet the masses still crave more..CamkalaVersion: 3.0

Amazing facelift!Since the revamp, the steam app is so much easier on the eyes. It’s nice to be able to easily navigate the steam app now:).Lego master 111nVersion: 3.2

Finally updatedFinally updated and works so much better now..Robotman5Version: 3.2

Good appLots of nerds review bombing because they can’t chat with the app when 99.9% if gamers use Discord anyway. App works great to buy games and honestly what else do you need it to do..Nolan.mVersion: 3.9.3

..jj.CeceffnVersion: 3.9.1

[Bug] Library has games missing.Unable to find all my games in Library. For example I’m looking for Grand Theft Auto 5 it’s not showing in my library on the steam mobile application, but I own it and it’s in the PC version of steam, and I can find it in the store page on the mobile application which indicates I own it in my library. But I cannot find it in the library page even using search..01CustomerVersion: 3.9.1

Pretty good if you want to find out when games you want goes on saleWhat do I put here.JinathepinaVersion: 3.9.1

GoodAfter i got signed in, with some troubles, it’s great and pretty much the same as the PC app!.InsecureB!7€H35Version: 3.9.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.10.9

Steam Mobile Negative Reviews

The app itself is “ok”.The title says “ok” because that’s all it is. In terms of buying things and looking through the home page, the app can be useful on mobile. However 🤣, the fact the search feature can be the most disgusting aspect of this that’s never been fixed is what makes me hate this app. Sometimes, you click on the game you want to look at, and it just bugs out and refreshes the search bar. I don’t know why the chat app has to be separate either. Yes yes I know it’s not used much compared to Discord, but why it has its own app makes no sense to me. To summarize. Steam itself is fantastic, their app is gross. I’m not trying to disrespect the devs in any way, but the app has been bad for a long time. Anyway, thanks for the read! Take care..PhoenixVarietyVersion: 3.9.1

Data Breach for hacker botsI have a new computer that made a steam account a year ago. I bought seven games to start. Someone signed into their 10 year old account on my device and now I see over a hundred servers in tools and every game they own on MY account. They then uninstalled my two games on my computer from their account. It’s like steam switched the accounts. They then deleted their 10 year account. (It’s in the process of being deleted.) When I sign into my account I see all their games and tools. When they sign into their account, that’s being deleted, they see only two games, mine. We can’t stop steam from hijacking my computer doing whatever they want. So technically right now they are deleting my new account, and then they expect me to autoupdate over 100 game servers from the account that signed into my device. This is a disaster for anyone with cptsd from hacking abuse like me. I guess in the end I can’t use steam at all because they ignore you when you’re telling them what’s going on. My new account is banned from participating in the community when I’ve never even talked to anyone because I have no friends. Thanks to steam for compromising my brand new computer and thanks for forcing me off your platform for no reason at all. To those reading this never let anyone else sign in on your computer even your sibling or they will switch the accounts and destroy your computer. And never let your mom and dad put you and your sibling on the same authentication..7_Mary_Magdalene_7Version: 3.6.3

I am FRUSTRATED. Mobile Authenticator DOES NOT WORK! Only causes more problems.The STEAM application on my computer told me to download the mobile application to remove the trade/market holds. This was my first time using the STEAM market, so I thought that sounded great! It worked the moment I activated the Authenticator, allowing me to sell and trade cards. Two days later, my account suddenly has the holds again. I thought I’d simply refresh the Authenticator and it would fix it. I was horribly mistaken. Adding the Mobile Authentication to your account does NOTHING. It does NOT remove trade holds consistently and it extremely frustrating to try and understand. After authenticating for the second time, it not only didn’t release my trade hold, but removed my ability to use the Community Market for 15 DAYS!! I’ll forget all about my trades and badges I was crafting by then! There’s no button to prove that it was you that made the trade, you just have to suffer in silence for 15 days. THIS IS AN AWFUL SYSTEM! If you’re downloading this app just for the authentication, its more worth it to just buy the cards straight up or farm gems than go through sell/trade side of the Community Market. 0/10 experience. All I wanted was badges for my favorite games. P.S. Same thing happened to my friends in the past. NOT JUST ME! VALVE, FIX THIS!! All we need is a “I made that transaction” button! That’s it!! No more holding our stuff for 15 days!._Lunar_Version: 3.8.0

Terrible, only get if you have to.Terrible App. You’d think they would have at least a semi-decent app but you can trust the App Store reviews for sure on this one. Actual trash. I’m completely locked out from using the app with my account or any account for that matter. I changed my password because someone logged into my account from another country, and now it has me in a non-stop loop of trying to log me in and acting like it did, not actually logging me in though, verifying my account info when I’m trying to go on community page/look at my profile, and then giving me the same error message over and over. Sometimes, the screen just freezes gray in the app and I can’t do anything in the app unless I delete the app and re-download, AND THEN it still only works for a little bit before it starts crashing again. To top it all off, because I’ve been trying to log in since I’m trying to verify that everything in my account is OKAY after someone tried getting into it, I have been locked out of my account for trying to login too many times. I still don’t know if my account’s okay. Not worth the migraine..Please1212Version: 3.6.8

Completely brokenIn general I’m a fan of Steam, but this app is a mess. I’ve always put up with minor bugs, like not being able to click on search results (the screen would just refresh instead of opening the game page), but after changing my password on my pc the app is now completely unusable. At first it wouldn’t let me in at all, then after disabling the app based authenticator and logging out on all devices, I can now get in, but nothing works. Everything I try to do now causes the app to attempt to verify my login, then times out. And every time I close the app, I’m logged out entirely again. I can still log in on my pc and phone’s browser with zeros issues, so the app is definitely the issue. I’ve tried reinstalling it multiple times, and even logging in with different accounts, and the result is the same — the app is fried. I filed a ticket, so we’ll see what support has to say, but given the lack of support other users are getting with this buggy mess of an app, I’m not hopeful. A company this big, profitable, and successful needs to do better..XRsIVxVersion: 3.6.8

Years of absolute frustrationFor the record, I was a early adopter of STEAM for PC. I have a long standing account and a huge library. I was excited for this app when it came out. But after years of constant frustration I’m done with it. It’s amazing how you guys can make your PC app work flawlessly 98% of the time but cannot seem to fix the blatant issues with this iOS app. Today I was locked in family view. I could access everything fine through PC. I could even access family view settings with my family view password. However, I still couldn’t get to the store page because it kept giving me a error for validating the password. I removed and reloaded app and it just became worse. Got it to work once and then black screen of death. Delete/reload again (3times) to same effect. I’m done with this disaster and having to use it for steam guard for the safest version of steam guard is a joke. I’m convinced you folks don’t care because it’s been a craptastic app since it’s inception!.OneEyeRedVersion: 3.6.4

Very very very bad do not downloadd plzz listen why I asked you to not download this app.First, i was hearing from my google app cause I searched scary games and this popped up (the app) so I downloaded the app because it’s more easier with the app. Next, they asked me if I can write my name and password (my account name) I did that and before I clicked sign in, I double checked that if it’s the right name and password. After I was done double checking, I pressed sign in. And you know what happened? They said “the account name or password is incorrect” or something like/about that. And then I got so mad. Please do not download this. People who are still struggling, can read this relatable review to their self’s/ the people that have steam app. I know it’s the right thing to type in since I double checked, but, guess what? I Deleted it.✋😊 permanently deleted it. BUT UNTIL I figure out how to get the right 1️⃣. I WILL get it back. I know this is a long review to read but, YOU have 2️⃣read this..Yasmin abusinVersion: 3.7.7

Can’t believe steam cant fix their appAs the title says there’s multiple problems with this app. Everyone says that to verify your email you have to download the app which sounds like a pain. Even when you try to use the app however it’s riddled with bugs and remove so many things i don’t understand why. The 2 biggest for me is how you have to download a separate app to text people when they had that option before. The other is how buggy the store is. If you apply filters and look at a game that interests you, the filters reset. Not to mention you cant see the price of games UNTIL you click on the game, reseting yours filters. Sometimes the page would just randomly reset the filters and you’re back at the start of the page. Want to choose what page you were at? Too bad you have to keep pressing load more to view more games. These are just the bugs that come to mind for now but theres many more..Beppokun1Version: 3.7.2

TrashGenuinely don’t understand how valve can make a mobile app when there pc apps have problems, I’ve spent the past two days trying to get into steam and instead I’m here making a review, if your a steam user just stick to your Pc and don’t bother trying to monitor your account via mobile, the one time I did get it to work it immediately sent me back to login and told me my password is wrong. I’ve changed my password four times and every time I manage to finally get the password right all it says is that there were too many attempts to get in, even if I managed to put it in right so honestly I’m done, I’ve given chance after chance to valve to fix this issue but this is the last straw, I’m not even able to access my steam via pc because this app caused me to sign out on all devices, plus I can’t even update my info or add info without it having a problem with it. If I could give it no stars I would.KAN3KITRE6Version: 3.7.7

Steam customer service is “steam”ing alrightI understand that me moving a lot is going to complicate things when it comes to cellphone numbers being wrong and being updated. So when it comes to authentication I just use the app… oh wait the app randomly logs me out of it anyways and then asks me to authenticate myself with the app!! Excellent!! Also why does it seem like the Steam help personnel think that freaking super villains are trying to hack my account? Why should I have to remember the entire debit card information I used 4 freakin’ years ago to confirm that I am who I say I am? I would love a 24-hr help line where I could just talk to someone instead of sending a dumb little form over the internet that takes 2 days to get back to me with a reply with a question that no normal person can possibly answer. The help center needs improvement because at its current state I think I would rather just off myself!.NicknameToMakeComment?Version: 3.6.4

Account changes break the appI had to change my password while the app had the authenticator active using the app. First of all, it would not let me do this using the app even though everything on the website redirects you to the app. It asks you to confirm the password change using the app, but since it’s basically loading a webpage within the app itself it never registers that you’re already in the app and you can’t confirm anything. Second, when you finally change your password using a browser and app combo, if you have the authenticator active on the app, the app completely breaks. You’re still “logged in” using the old password, but since your password has changed nothing works because your credentials are wrong. It also won’t let you log out because the authenticator is active. This problem continues even after you remove the authenticator from your account using a browser. For as much money as steam has you’d think they could afford to pay someone with competence to not have everything fall apart when you try to simply change your password. It’s like the steam webpage, authenticator, and app are all made by separate conpanies in separate countries and nobody speaks the same language or has any way to communicate with each other. Pathetic..Quinn The IndignantVersion: 3.6.0

Constant bugs and issues, terrible UI & functionalityI really love Steam and Valve, I own a steam deck and support their company and I believe they have more integrity than any other game company/publisher. What they’ve done for indie devs is simply wonderful and I know many of my favorite games would not exist if steam didn’t give their game a way to be played without a big publisher. However, this app is simply not functional. I constantly click through to advertising/deals and am met with error messages. I redownloaded the app and am met with the same issues. They are losing a lot of money as people often want to digitally shop at work and play when they get home. I know I won’t be buying a lot of games I would buy at work but probably won’t when I’m actually home on my computer. Please fix this abysmal app. Fire whoever made it and start over. This is just not working..DevilsSonBVersion: 3.9.1

No wonder steam is so hatedI am on mobile and I want to make many complaints, For some reason I cannot finds settings at all, I searched up multiple ways how to fix it but couldn’t and if I can’t enable settings I guess I just can’t play, I looked at videos and they had steam in their top left corner, When I checked mine their was no steam in the top left corner, Checked my Chromebook, Nope, Checked my IPad, Nope, Like steam just put it there, The worst part about it is because I CAN’T EVEN ENABLE IT BACK ON, And if I can’t enable that certain settings, That means I can’t play your game, So steam if you see this. MAKE YOUR GAME BETTER AND ACTUALLY PUT THE SETTINGS IN WHEN NEW PLAYERS START. Over all everything’s nice but I’m basically only looking at the games because again, I NEED A CERTAIN SETTINGS TO PLAY GAMES. Fix this situation, And everything would be very good in my opinion.Warriro1559534Version: 3.9.3

Clunky updates worsen user experienceJust updated for the first time in a long time. The only good thing to emerge from the update is the ability to use steam guard QR codes. Beyond that, some “bright” young dev took away the ability to access steam chat directly via the app, and the app instead reroutes you to your internet browser to log in to steam’s website… Why would I bother using your now worthless app… instead of just booting up safari and going to steam to log in??? Further, the UI is garbage for a mobile app… it’s like they only ever had devs who made website UI try to blunder their way thru making an app UI. No one cares or needs a “news” tab. This isn’t a social media site - no one cares about having a list that shows them EVERY update for EVERY game they own. In conclusion, it is sad to see the mobile app fall into such a state of disrepair (thru bad updates no less). I used to use the app frequently to text friends while they were in game, and to check out new games. Now I’ll only open it on rare occasion for steamguard. I hope the devs read this, and maybe make changes. I’ve always been a fan of the steam app up until now. Wish I wouldn’t have updated it..MclWoolyVersion: 3.2.7

Notifications wont ever load.When the app updated for the first time I was able to see my notifications just fine, and this lasted for about a week. But after this week, I haven't been able to load my notifications ever. Ive tried different wifi networks, different parts of my house, different places in general (i.e. the park, a donut shop, etc [all using their wifi]) but nothing ever makes the notifications load. What's frustrating about this is the app will send a push notification saying that I have a new trade offer, but I can't go to the notifications tab to see it. I have to manually go to my trade offers to be able to see it..TherealclassyduckVersion: 3.2.2

HORRIBLE SUPPORTI send request ticket about many problem my account has. One being restricted/community ban till 2038. I did not know why I had a community ban so I messaged them why I got one. They replied with 0 answers saying I broke comminity guidelines or something but i have never posted a community thing and used the steam market which I am also banned from. All they said is next request I send will be ignored and they will not respond to any of my tickets in the future. Another thing I sent is I can not Add steam guard guess what? No response!! I also ordered a game and it then was refunded without me issuing it which is why I believe I got banned. Zero response about that. This account I have spent money on and have multiple games and Steam just bans me for no reason not saying what I did and ignore me..Evan bohlmanVersion: 3.8.0

Missing key featuresFor starters, the only way to submit feedback is by joining a community group that you can’t join through the app. There are basic features (like access to your soundtracks and non-game purchased content) that people have been asking for for over 2 years that are still missing. So, I’m giving this a 1 start because doing that is the only form of feedback I can provide after having wasted half an hour of my time just trying to provide feedback. Using a form to provide feedback on your app should be the fallback option when the feedback option that should be built into the app fails. Steam wasted a lot of time building something that doesn’t have features that people want and/or need..FCT509Version: 3.9.1

Terrible Customer ServiceI understand the refund policy is within 14 days and less than 2 hours played. I just had ACL reconstruction surgery and had family over to check on me. During this time a game I just purchased finished downloading and sat on the main menu for over 4 hours. I played 30 minutes of character setup and the tutorial to find out this game wasn’t as expected. I explained the situation in the refund request, and subsequently 4 others, which were declined. I cannot believe any company would not take exception in this scenario, especially for a loyal customer wanting to exchange said game for another. This company does not care about their customers at all. I will use another platform to pass time during my recovery..Dazzyy512Version: 3.2.7

This app is horrible…other than verificationI’ve never had issues with the verification side of this, so that’s a plus. But if you want to use the app for literally any other function, it is not usable in my experience. The app is incredibly unintuitive, and has been made somehow worse than it was before. I can’t tap of friend’s profiles, I can’t open games within the store if I search them, and the community tab has been made worse than it was. Maybe for other people the new update made the app better, but for my phone it made an already mediocre app unusable (other than the verification, that works great)..MrMimeGuyVersion: 3.2.7

App is broken since overhaulEver since they updated to the new look, the app barely functions. The app locks up 100% of the time upon opening now. I have to open background apps and close it down completely, and even that doesn’t work every time. If I search for a game in the store the only way I can see the store page for the game is to select it from the suggested games list that pops below where you type. If I complete my search and try to pick the game from the games list, nothing happens. And it’s been like this for months. I like the visual style, but at least make sure it actually works before forcing everyone to update, or at the very least make some updates to improve this awful app..TelMinzVersion: 3.6.0

Steam won’t let me access my account no matter whatSo I got stream for my computer and it didn’t let me sign in made me constantly repeat the you are not a robot. Then after the tedious process, it would then tell me after I put in all my information correctly that this could catch or something like that could not be connected. I spent a good hour trying to figure it out. No luck on anything I did. I even tried downloading the mobile app and then when I’d say create an account, it would say that this account already exists and that if I forget the password, I should retry it even though I was just trying it. I’m not happy at all because all the data and money I spent It’s just gone now?!.Sebastian. BVersion: 3.7.7

No supportSo my account started to get hacked from Russia per steam email I went to my computer logged into steam. Not from the email off my phone but straight from steam website. After that I got a email from steam saying my password has successfully been updated. Great but then when I try to login it won’t except either the new or old passwords. It locked me out and says I have to contact steam. 1 day later no response from steam and they have made it impossible to contact them. My account still lets me access the recovery and lets me change the pad and confirms that the new password was excepted but then nothing still says wrong password. Can someone help me figure out how to get them to respond?.Deadpool4770Version: 3.2.7

Purchasing is broken for months and remains so.The app is mainly useless other than browsing the store. If you try and purchase something , at least with PayPal payments , the checkout process just hangs. Forever. Most of the time. Tried purchasing a game in April 2023 and again now in July 2023 and both times the PayPal checkout just hung. Known issue - there is a steam message board thread about it. Just uninstalled the app and used the phone web browser to use steam. That works fine. The iOS steam app is just broken and valve seems to have zero interest in getting it fixed - odd as it’s like an department store with a broken register they refuse to fix so customers keep leaving without buying product..DkydkdhfxhcVersion: 3.6.3

Too buggySeems poorly optimized, this app frequently stalls and freezes on me. Especially for running on an iPhone 13. Very frustrating. For example, I literally just clicked on a link in safari to a steam forum discussion, which took me straight to this app. However the app would not load the actual discussion. It just froze as a blank page. I tried this multiple times with the same result. I literally had to uninstall this app so I could even view the forum since it kept opening this app automatically. Steam, you’re a multi-billion dollar company, why does you’re app run worse than the ones from even new startups? Come on!!.ProweekendVersion: 3.2.2

Do not keep a cent in Steam WalletIf your account is ever compromised for any reason, your entire Steam Wallet can be irreversibly stolen simply by forcibly purchasing some item worth 3 cents on the community market for the entire value of your Steam Wallet, be is $100 or $200 or $1000. No flags will be raised. No hold will go into effect. You can change your password, but it only takes them a few seconds to initiate a sale, and Valve won’t do a thing about it. Even if you show them the account that stole all your money (that is who the money went to on the community market), they will do nothing. How they can encourage anyone to put a single penny into their Steam Wallet with such a Wild Wild West mentality, I don’t know..ArqoiVersion: 3.7.7

Improved but still badI have to download another app to chat??.Yolanda.-Version: 3.0

EekI deemed the latest update a massive security risk to my account and have uninstalled it for the moment. Being able to circumvent my account name and password using a QR code is not what I want and require from this app. Bonus uhoh: they got rid of the chat function, forcing you to need a secondary app to access it..DddddaaaaavvvvveeeeeVersion: 3.2

TerribleSteam is so bad, I dare you to try logging in. It told me my password was wrong so I reset it and it still says it’s wrong.VnioysVersion: 3.7.3

WhySo i got this app and was curious to the concept of steam on a mobile device. Yet my curiosity went down the drain when I couldn’t log in, now i tried everything and to prove to myself i wasn't insane i logged in on my browser and it worked just fine and i used the same account name and password. Ive tried for about 20 minutes and it wont work so i guess Valve don't want me to have steam on the go..ChippledipVersion: 3.2.5

I don’t know how to sign upFor some reason when I downloaded the app and entered it. It said sign in for some reason is this a giltch??.Anonymous gogoVersion: 3.9.1

Not workingI got a new phone recently (IPhone 8 to IPhone 13) phone number is all the same. When I try to log in to Steam app, it says I need to verify from my steam guard which I’m trying to log in to… and some how I can’t receive text messages from steam as well. So annoying..BigThanksryanVersion: 3.2.5

Terrible updateThis update is awful… how do you take this long to make an update and then decrease functionality. Let us chat with friends, browse the store, browse the community market and access our inventories all on one app again.DksjdnndnsjakeVersion: 3.2.5

Updated now I can’t loginFreezes at startup.CriticalWhistleblowerVersion: 3.2.7

Add the friend chat backAdd the friend chat back.Megmeg77333Version: 3.2

New version is so low…New version is so low Valve dropped the limbo bar in the lowest sub-sub-sub-basement of heck and then grabbed a spoon to start digging. I have this for two reasons: Authenticator and Chat. The app has to access my iPhone 13 camera to get a QR code that it can NEVER identify, so then I have to resort to a code it tells me it doesn’t want me to use. And now there is a separate app for chat, so it is completely missing! Never opening the app except for the Authenticator ever again..Anubis_PriestVersion: 3.2

Can’t view special offers, free gamesWon’t load special offers or free games… geez it’s bugged out….LiQuiDGVersion: 3.9.3

StubitCant login, apps no actv.KakabeenSaVersion: 3.9.3

Doesn’t work on iOS 18.0.1Don’t offer MFA with Steam Guard if your app doesn’t work. Wasting everyone’s time..Blue MinnowVersion: 3.9.3

App doesn’t workEndless loop won’t play games or even launch. Lots of broken urls.JosieButterflyVersion: 3.9.3

Sign in and gifting brokenI don’t know man every update breaks something with this app I’m just not using it on my phone anymore give up start over this is terrible.Blindz0rVersion: 3.9.3

SteamIs does not work right and does not load..Mr HerrettVersion: 3.9.1

Lost all my purchasesRandomly logged me out of the app and then said my password wasn’t correct. Then when I reset my password, I can’t see my purchases and wishlist anymore. I have the receipts to prove I bought the games I bought with the email, but this UX design is terrible..Ash452z1Version: 3.9.1

OMG I CANT LOG INDude I literally got brand new pc just to see if steam would work and guess what it fails I made 5 different passwords and they still don’t work!.Jollybnig78Version: 3.9.1

Ridiculous downgrade from beforeThe fact that I was able to chat with this before and they are now forcing use of a THIRD Steam app is an awful user experience. One star for that alone. Go back to chat within this app please..Jessica FrostVersion: 3.9.1

Fix it before wasting peoples timeI’m surprised with the number of negative reviews! And I don’t see even a single response from the developer! Today I started looking for a gaming platform, now I even dont want to give it a try!.AminJJVersion: 3.9.1

Steam sucks nowTerrible app, gl ever trying to get into an account you’ve owned forever. You won’t. Even if you have all your passwords and recovery passwords written down. Oh you messed up once? Now you have to please wait and try again later. This app is dog..PlethoroVersion: 3.9.1

😡Downloading anything even though I have an account.Your game is great😇🐈🐈🐈‍⬛Version: 3.9.1

50% of the app is brokenSomething went wrong while displaying this content. Refresh. Did I ever tell you what the definition of insanity is?.LucasFroeseVersion: 3.9.1

Keyboard won’t show upHow bad does ur app need to be to not have a functional search bar do not get steam mobile it’s a waste of.AdvjcnhbjgVersion: 3.9.1

Can’t even use the appI put in my email and password correctly and its still saying it’s incorrect. The app is broken don't waste your time trying to use it. Steam on the pc is much better.QueeysnVersion: 3.9.1

I can’t even play the game I downloadedI downloaded a few free games and I can’t even play it, please fix this and I’ll reconsider my review though currently I wouldn’t download..SanbydanVersion: 3.9.1

BrokenApp is broken, and has been for a long time..JPLedouxVersion: 3.9.1

Scam of an appI thought I could use it without actually having any other device but it doesn’t let me open any games on it, when I try to it says ‘download steam’ I DID DOWNLOAD STEAM, WHY ARE YOU ASKING ME TO DO SOMETHING I ALREADY DID?! This app is a total drag if you don’t have a pc or computer that has steam on it. I do not recommend using this dumpster fire of an app. Don’t even get me started on the potato quality of the app, the glitches and the lag. It’s really annoying when you just want to download blender to make animation and you don’t have a pc or computer. Please fix these problems. I thought this app was going to be fun or enjoyable, it is neither..Rizzo and Remy the ratsVersion: 3.9.1

Bring back chatChat should be in the same app. I have used steam for 20 years. Fix this please..SubspaceCowboyVersion: 3.9.1

I hate thisThe hoops I have to jump through to just play games. Closed BG3 without warning mid-boss because I needed to open a forum post on a new phone and it wouldn’t let me. Shouldn’t be this hard to just play a game and read a post.PandameterVersion: 3.9.1

Garbage appWorst app experience ever. Steam has guard rails every corner, 7 days wait for this, then 14 days wait this, then wait 5 mins for a simple code. Waste of time and effort. Beyond garbage..FazzaDukVersion: 3.9.1

What is going onI logged out of my account,when I tried to log back in,they sent me a guard code,weird thing is they didn’t send me a Guard code😡😡😡🤬😡🤬😤😤.AgentditcherVersion: 3.9.1

AnnoyingI always likes and I always to play on Mobile I put my name in and passwords incorrect every time I try it says incorrect.XxxrtaewjlVersion: 3.9.1

Not greatOnly works for steam guard :/ it won’t let me browse through the main page, wish list or anything at all….SsstarkeVersion: 3.9.1

Store tagsHaven’t been able to load any store tags in the app for months at this point..GoatahVersion: 3.9.1

Cant play gamesI need a pc to play games like why.YehhshhdhdVersion: 3.9.1

Keyboard won’t pop upI have family view and when I press the box the enter my pin the keyboard won’t pop up.Ok huhVersion: 3.9.1

I couldn’t loginI couldn’t login.Seet1663Version: 3.9.1

Not very goodMy account info is correct has been changed multiple times and yet still won’t let me login to my own account just disappointing and frustrating.Livinwindows11Version: 3.9.1

Yikes!What is this? The app not fitting inside the screen, text all over the place, app not adjusting to screen size so you can’t even get to the bottom where the continue button is. Why are you not embarrassed at releasing this?.ZombieVSSVersion: 3.9.1

CompteImpossible de créer un compte sa fait 4 h que j’essaye et je vien de désinstalle l’app ne recommande pas même pas un peu.ElyotlabontecoteVersion: 3.9.1

Doesn’t work half the timeDoesn’t send steam guard notifications to the app, when I try to move the Authenticator the SMS code they send me doesn’t work, garbage buggy mess. Multi billion dollar company by the way.Slime kid69Version: 3.9.1

Failed to loginSame issue even after a year. Failed to log into the app despite using the correct credentials. The Steam support team should address this problem..Chrano$Version: 3.9.1

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