Cubase IC Pro Customer Service

Cubase iC Pro Positive Reviews

Good but buggyUsing iPad Pro 10.5, iOS 11.4.1. App works well, but when customizing buttons / key commands, app frequently crashes. Might be related to dropped connections to Cubase, but in any case, any unsaved button pages will be lost and must be rebuilt after every crash. In addition, button pages named with a forward-slash character “/“ are NOT saved. No idea which other keyboard characters are not permitted, but I learned this by trial and error. In addition, I would really like to be able to export (iTunes, iCloud, etc.) saved button layouts to import into other devices running the IC Pro, rather than having to rebuild on each device. Steinberg - fix these issues and I will up my rating..Captain CusterdomeVersion: 1.2.2

Love it with 13 ProThis is the one thing I missed when I switched from Logic Pro. Very happy they’ve updated it. I’ve seen this before years ago and was deterred by people saying support was dropped. I started looking again because I need a new keyboard and I don’t want another 100% keyboard, but the record, ffw, rewind, jump to beginning, etc. key-binds are on the number pad. Saw people say support was picked up again, so gave it a shot and not only was my problem solved with $16, but Steinberg ran it in for a touchdown imo. With Cubase IC Pro I can get a 60% keyboard and not only retain functionality, but gain more shortcut control over Cubase. My only suggestion is they make the project view grid switchable between bars/measures and time. I can only see time and can’t find a way to see measures, but that may be on me. Other than that, great job Steinberg team. Looking forward to using this more and seeing what else you come up with..FappleCobblerVersion: 1.2.6

After 6 years, it works again!If you look at version history you’ll see that this app was abandoned by Steinberg, and I was Ted nearly 20 bucks… or so we thought! I see that a few months ago the dev team got back on it! I just noticed this tonight, downloaded the update, linked it up with the Remote SKI app, and it works beautifully. Instantaneous response, and a slew of buttons that are actually helpful, like a single tap to open the Pool or Media Bay or any of the mixers. Full transport control on the bottom… and the mixer faders are actually resizable and useful. FINALLY!.PaulieDCVersion: 1.2.5

Desperately needs updatingThis app is an indispensable part of my home recording setup as someone with no budget for a hardware DAW controller. That said, I’m disappointed that this app has been neglected for so long. Only utilizing roughly 80% of the available display real estate on the flagship iPhones (to say nothing of “Max” size phones) is unacceptable for an app of such great utility in 2020. I hope that the developers have something in the works for this app. If it were brought fully into the present like Cubasis 3, I would gladly pay another one-time fee or even a yearly subscription to use an updated version of this app..JacobMusic100Version: 1.2.2

Always been a good app if u run cubaseBut im very disappointed to PAY for an app i used for free for years because the only way you can use it is if you already bought a copy of cubase. As a 9.5 pro user and using cubase since v3, im feeling quite betrayed. This should be included with your cu license. But its a great app so my 4.5* goes to 1* really but for sake of peace and prosperity ill keep it to 3*.AlpiarVersion: 1.2.2

Works greatI record music by myself and I'm so glad to have this app. It easily allows me to record takes from the other room without having to walk back and forth to my computer. I gave it four stars instead of five because the options are fairly limited to basic recording. Can't set loop points from the app. I also don't like that the project is displayed in minutes/seconds instead of bars/beats. I hope this app sees more development. But as it is I'm very glad it exists..EntrelacVersion: 1.2.2

Still love this app in 2022I agree with some users that it would be nice if this app got some updates BUT it still works perfectly for me and never crashes. I think more and more people will use Apple’s newer sidecar feature so from a business perspective it might be tough for Steinberg to justify the expense of giving this app updates..David-0-0-7Version: 1.2.2

Way cool!!!So far I have just been playing around with this, but oh my, it is just SO COOL!! I use a Microsoft Surface Pro 9 and an M1 iPad Pro, and it is kind of like having a double monitor, double keyboard, double touch screen version of Nuendo running! There are some frustrations of course. Chief of these being that it only seems to respond to the touch screen, and not mouse moves..LkingstonVersion: 1.2.4

This app is great!After struggling with some connection issues I am again able to connect to my Windows 7 64bit Cubase 9 installation and control it remotely. Great for recording from another rm when there is no second person to man Cubase. Make sure you follow instructions and ad SKI Remote to your Devices-Device Set Up-Remote Devices in Cubase. Thanks to Lars for his responsiveness!.AricastudioVersion: 1.2.2

Perfectly compatible with CubaseI’ve used Cubase IC since Cubase 7 and have never had an issue. This app functions like midi controllers that cost hundreds of $$$. You can use it on a phone or tablet and it keeps your work area free from wire clutter and extra boxes that only do one thing. Keep updating, Steinberg. It’s awesome!.The Cubase WizardVersion: 1.2.4

Does what I need it to.Currently using this app while tracking a 5 piece band live. The artists enjoy it as they feel they have more “control” for their ears. Connecting to a PC was simple after you read the instructions and install the Steinberg Ski Remote on your PC/Mac. READ THE INSTRUCTIONS!! Con: the app seems to loose connection to the PC every so often..MermidonVersion: 1.2.2

Love this, BUT..The latest ios update created a bug that needs to be fixed asap! My ip wifi connection was disconnected and now the keyboard is all buggy preventing me from entering my ip address again to connect. Never was an issue before - Please fix the key keyboard asap!.The real BanskiVersion: 1.2.2

Got working with Cubase 12 on windowsJust bought this app and worked fine with Cubase 11.5. Then I upgraded to 12 3 days later and it gets stuck “Connecting”. Turns out had to manually add Cubase 12 to windows firewall allowed (thanks Steinberg Lars). Working great now..Dr.Fire.KVersion: 1.2.4

It works But not as I expected......Sure it plays and stops but what else? The point of a controller is to control the whole thing... right? Save your time and money and get teamviewer on your iPad and computer....full control it’s like your Pc screen on your iPad! Oh wait it is your pc screen on your iPad..IgnatovetsVersion: 1.2.2

Very helpful toolSuper handy tool to remote control your sessions without using teamviewer or other apps. I use this a lot, so glad they got it updated and fixed w new iOS.JzsaxlatinVersion: 1.2.3

Great remoteI’ve used this for several years, works great! Super handy for many uses. Having access to my macros is very convenient and really saves time..JLHUTCHINSVersion: 1.2.7

Great app! Bluetooth instead of WiFi would be great!Great app. I wish it would use Bluetooth instead of WiFi as I don’t normally keep my recording computer connected to the internet..Nexis74Version: 1.2.2

Works great after recent updateMoved recently and my play/recording space is now separate from my DAW/computer space. Love the level of control iCPro affords me over Cubase remotely..SF_GreenVersion: 1.2.3

Great updateThanks for updating the app! So happy to be using this again instead of the some of the alternatives. It works well on my devices..StopDeletingMyReviewAppleVersion: 1.2.3

Great app but update is way dueLove this app but it’s time for Steinberg to keep up with the competitors like Logic. Better UI more features, flexibility in dragging custom buttons and stability.AvliaviVersion: 1.2.2

Using with Windows 10Use the pdf manual installation instructions on Steinberg site to install on windows 10, all of the other google searches for installation gives false for a ion...JBTimbreVersion: 1.2.2

Worked Right From the StartExcellent! Doing exactly what it was designed to do: once setup per the instructions it did what it said it would do. Worth it!.AltonPAlexVersion: 1.2.2

Infinite loading screen.Not working after latest update 1.2.5. cubase 12. upd.: fixed by unblocking ESET Nod32 "firewall rule"..RakshitarVersion: 1.2.5

Thank you for the update for iOS16!It works now!!!!.JBonBainbridgeVersion: 1.2.3

Great AdditionThis brought a great new flexibility to the studio.One_EleventhVersion: 1.2.2

Just what I was waiting for!!!I use cubase 6.5 , works seemlessly. Make sure Bluetooth is turned off on your computer before you try to sync though. Was looking for away to control cubase from another room while I record drums. Works perfect. Lets you control cue mixes and everything. Bravo!!!!!!!!!.A The DrummerVersion: 1.0.1

Awesome AppIt works great with Cubase. Sits pride of place on my desktop. Bought a iPad just to dedicate it to controlling Cubase and this really works well. Love the programmable buttons, shortcuts and the GUI. Love that it works on both iPad and iPhone. Get it if you are an IOS user!.Sigmund DroidVersion: 1.2.6

Great App - Works flawlessly!Just purchased it and it works Amazingly Well !!! Editable, almost real time and a must if you want to remote control Cubase Pro 12 (in my case). I use it as well with a Elgato Stream Deck. Simple to install and works well, no issues at all. Hope you enjoy….FranckMaccVersion: 1.2.3

Very useful app but…..The one feature I would like to see is to turn off scrolling. This is a very useful app; I hope Steinberg continues to develop it. Lloyd.LifeguardlloydVersion: 1.2.3

Great, Nice ImprovementA big improvement on the free IC, I have a lot more options for tracking - and even mixing - facing away from my computer. The price seems a tad high, but is cheaper than V-Control, but that's iPad-only; nice to be able to use my iPhone! Well done, Steinberg..RaputznikVersion: 1.0.1

Works perfectly for 10.5Works with Cubase Pro 10.5.20 thank you all for your efforts.VenusEarthVersion: 1.2.2

Does exactly what it’s supposed to doBeing an expensive app, I appreciate if you’d add more features over time. Still, connects seamlessly with Cubase running on my Windows laptop and there’s no latency while moving the faders..JpakkiVersion: 1.2.2

Thank you steinbergThis is really cutting edge, thank you steinberg.BashboushVersion: 1.0.1

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Cubase iC Pro Negative Reviews

IP address entry impossibleI’m on iPhone and the app does not automatically see my DAW, so I have to enter my IP address manually for my DAW. Only thing is that after I place the cursor and type the first number for the IP address the interface goes away. I read one other review from one year ago about this issue and apparently the developers have not addressed this absolute roadblock of an issue! I’ve been a Cubase client for ages since the 1990’s and I am stunned that they would let a problem like this exist with their phone app. Being that I can’t use it at all, I give it 1 star. If there was a lower score I’d go there!! 🤬👎.ClassicLiberalVersion: 1.2.2

Just crashes. No goodI don’t understand why a company as technologically advanced as Steinberg doesn’t keep an eye on their apps so they are not crashing. Open this app on the iPad and it loads cockeyed with panels hidden by other panels with an option to enter IP address. Start to type in address; crash. One of the reasons I purchased Cubase 12 pro was because there was the, supposed, ability to remote into the application using an iOS iPad. Please, fix this one?.SteplanderVersion: 1.2.2

Good App Needs UpdatesFrom a post production side of the things the custom softkeys is great, but other than that the app is getting outdated. The last update was over two years ago, and it’s been so quiet that I feel like support for this app is abandoned. An update where you can auto-bank select track so it goes to the fader on the app would be great, and added panning controls would be great too. Avid’s Avid Control has surpassed it in a lot of ways, and that’s a free app..AaaabeyVersion: 1.2.2

Buggy terribleI just spent 16$ on this app. It’s says it’s updated so the connectivity problems are fixed??? It completely gets stuck every few min and I have to clear the iPad screen and restart the app to work for a min and it gets stuck again. And there’s only mixer . Where is the instruments tracks so I can unable record any track on the fly ? How do I get the money back?.Robert Washington DCVersion: 1.2.2

Cash GrabDoes it work? No idea, gave up because you have to install program after program after program after program and then set up an adhoc network, waaaay to many steps for a simple remote app that should be free, especially since there are almost no features and they never update it, nice cash grab Steinberg.FffffffffffffffukVersion: 1.2.2

Crashes on iphoneI loaded up the app today on my iPhone. I connected to my desktop and my iPhone crashed. Every time I open the app, it crashes. Great work Steinberg next time make sure your engineers try it out in the real world before trying it out on us..GomedocVersion: 1.2.6

CubaseIC Pro Crashes On macOSCubaseIC Pro now crashes every time you start it up. On the Steinberg support website it says this is a known issue which with MacOS drive and will be fixed on the release of the driver. Very disappointing..AnokaCKManVersion: 1.2.2

No iPhone X resolution compatibilityIt hasn’t been updated in a long time and isn’t compatible with iPhone X (or newer) screen resolution. Otherwise works okay..Rotem2525Version: 1.2.2

PainfulI just bought this app and i cant do the simple things that I need to do. I use Cubase 10.5 Pro on a 2017 Macbook Pro with an i7 quad and an iphone 11 I need to trigger Arranger Events ( and that works nicely) however, as i try to rename an event, the keyboard becomes unusable. if i type a,s,or d, i'll only get the letter f for each. if i type q,w, or e, i'll only get the letter t for each Its killing me. Cant name anything. I need help really bad....UsuallyhateseverythingVersion: 1.2.2

AbandonwareApp crashes when trying to connect if you have to enter an IP. No updates in 5 years according to version history..GreenMolluskVersion: 1.2.2

TroubleCan’t even enter my IP to get linked to my pc.Lawson951Version: 1.2.2

Does not work with Cubase 10.5??Can’t seem to get ic pro on my iPad Air 2 to connect to Cubase 10.5 AI on my Win 10 machine. No idea how to fix it. Tried different versions of iTunes on the pc (for the bonjour service) but nothing works. Stumped..Surlyjoe1957Version: 1.2.2

Cubase 12 not Supported!!!Although it’s been more than a year that cubase 12 has been released, and the Cubase IC Pro updated last month, it doesn’t support cubase 12 yet !!! Why ?!!! Please solve this dear STEINBERG 🙏🏻✨.Aviii-AmirHosseinVersion: 1.2.3

No connection no matter what i didThis may be the reason i move to Logic Pro their remote app works with no problem.LordekenVersion: 1.2.7

Doesn’t work!!!Do not buy! This app should be refunded for anyone that purchased it. Shuts down whenever you try to input it IP address..Mpc162Version: 1.2.2

Crashes - don’t buyCrashing constantly. Doesn’t work at all..Millerme37Version: 1.2.2

Many bugsIt is a same that you are not taking care of this app all. We pay so much money for updates and you are not updating this app. This app is causing many problem and Steinberg is not paying attention at all. You are abusing the customers with this app. WE PAID MONEY AND YOU ARE NOT UPDATING THE APP. LOOK PRESONUS STUDIO ONE THEY HAVE A GREAT APP FOR THE IPAD. SHAME ON YOU.Dimitris LambrianosVersion: 1.2.2

HelpThis app will no longer find my computer. Is there an update coming soon or what?.King JVersion: 1.2.2

I wish they updatedThis app worked great years ago. im in a situation that this will be handy but it keeps crashing everytime i try connecting to my computer now..Cosmic_vicVersion: 1.2.2

Feature liteI had expected much more from this app. Should have researched before purchasing, might have spend $32 more and went with V-Control. I might still do that. As of 2/1/13, there are really only three useful features. 1) remote control of buttons to fast path (keyboard shortcuts) to the feature within the host Cubase (in other words use IC PRO to click Open File, now go to host to choose the file) 2) cue mix access 3) basic channel strip controls (M, S, fader, pan, etc.), track marker control (goto and add only), and transport controls (play, rec, L, R, etc.). Among the numerous shortfalls, absence of means to return to previous start (double stop in host), track display does not show tracks within folders, EQ, Inserts, track edits, etc etc etc. They have Cubasis interface with it all, so what's the trouble...probably none, more like incremental (€/$) delivery. Check all resources/forums before purchasing..TRFptVersion: 1.0.1

Couldn’t even log inThe app alters my keyboard strokes. Total waste of $$$..Digital DiaryVersion: 1.2.2

Support Cubase10It`s not work in my cubase10 pro.LentomjVersion: 1.2.2

A dissappointmentI have been a loyal Steinberg customer since 1999. I use Cubase, Halion, and Wavelab. Steinberg has always produced well thought out and well executed products, and their ongoing support of products has always been strong. A controller for an iPad seemed like the perfect solution to the related issues of a multi-room home studio. Naturally I assumed Cubase IC Pro would be my best choice. I could not believe it when I discovered that there is no accurate input metering in this app. Sure, the meters move up and down, and indicate that a signal is present, but you could be clipping the signal and never know it with this app. Without accurate input metering, in my opinion this is almost an useless app..No airport required!Version: 1.1

Very buggy and inconsistantIt works great when it works great. Why the heck don't they add freeze track to one of these buttons or key commands in Cubase 7.5? Anyway, I have had moderate success with this app. Now, for some reason, no responsiveness at all on the mixer page. I have the latest version of Cubase and the ski remote service. I've also reinstalled Cubase IC Pro on iPhone 5s and done a hard restart. Jeez, get it together. $17 for the app and $500 for Cubase. The least you could do is make it work. 2 stars because it's a great idea..JamesJackieBakerVersion: 1.2

Great App - But it's Abandoned by SteinbergAfter latest iOS update, the app won't load properly visually. It's unusable in its current state..Enjneer6Version: 1.2.2

Abysmal integration and delayed implementationsSince forever ( decades) using Cubase/ Cubasis. With their controllers/ interfaces. Absolutely every time on any system- and annoyingly on OsX and iOS they recommend to not update the OS ( iOS, macOSX , etc). Because they do not develop, in advance the integration as any respectable developer. Even small ones. So there's an arbitrary wait period where Cubase is unusable until is made "com, then fixed, to restart the frustration cycle..OvideotronVersion: 1.2.6

Not connecting to my PCI have Cubase 12 running on a very powerful PC and I have tried everything that developers recommended, but my iPad is still not connecting to the computer. When I open the app my computer pops up, then I click on it and the circle keeps spinning until it says connection time is out… Very frustrating..SvtenorVersion: 1.2.3

Ios 16 updateSince ios 16 i cant use this! please fix asap, it quits every time i try to type a name or search command please please please fix this!.BassfrettVersion: 1.2.2

BrokenStill not working on iOS 16. Been broken since 15. Please fix it so I can use what I paid for. Thanks..Slaves on dopeVersion: 1.2.2

Ne marche pasJe viens d’acheter IC PRO . Il marche pas! Il demande l’adresse IP puis il me dit "no computer found" J’ai essayé tout les possibilités sans-faute... Je veux que vous me rembourser SVP Merci.Aymen riahiVersion: 1.2.2

Just use TeamViewerThis is a nightmare to install and doesn't work right. Save money and aggravation by using TeamViewer instead..HurfingtonVersion: 1.2.2

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