Baker's Customer Service

Baker's Positive Reviews

Easy to UseI like the general setup of the app. I can find grocery items pretty quickly or search for them and it’s almost always available. It’s cool that they have a list of items you’ve bought frequently before to save you time and digital coupons on most items. I’ve said lots of money, plus got fees waived :) The only issue I have is that in order to pay for groceries through the app, you HAVE to save your card information..Moniqu3_2017Version: 30.2

Thank YouThank you to all of the Bakers employees at the Eagle Run Bakers this include the pharmacy employees. Thank you for being there at this scary time . Thank you for showing up to work when the rest of us stay home. Thanks for getting my on line order ready and bringing it to my car for free. It means so very much to me. I’m a senior citizen and I’m not always able to go shopping. You are all so friendly, helpful and kind. You deserve so much more than just a thank you! Your loyal customer, Linda.Blue Butterfly 2Version: 21.4

Learning curve?It took me a while to get used to your site, both from my laptop & my iPhone. Once I got the hang of it, I found I really like it. Maybe think of a more user-friendly way to access the departments at the jump. It seems harder to just search cheeses than to find “Monterey Jack Cheese” from the search bar. Just a suggestion. By the way, thanks for asking for suggestions. ;).RyanzhopeVersion: 14.3.1

Some great features, needs to stay signed inMy family shops at Bakers frequently, but after a recent update, having to sign in every time the app is used is very inconvenient and impractical. We can sign in on the app to make a list and then have to sign in again at the store. My husband and I share a login so this is extra cumbersome. As for other features, the ability to make lists, see sales and approximate cost, view receipts, and scan our rewards from the app are great..Bethtimus PrimeVersion: 42.0

SimonitaToday I saw on the morning news way to save by shopping on the store apps, so I hadn’t used this app in some time, I was able to save $8 in-store coupons plus clipped a coupon that saved me $15. If I did a first time pick up order, when you send $75. I will start using this method. Thank you.MonaLisa217Version: 48.1

Decent app, but is quirky for online purchasesThe app looks nice and is easy to use for the most part. One issue though is with adding things to your lists and getting them into your online cart. If you go back for something else, when adding that item to your list/basket you could accidentally duplicate all of your other cart items. Designers need to make a clearer transition between shopping lists and shopping cart..DerekstepVersion: 26.0

Why not add a place to tip the delivery person?Your search function is so much better now. But. Cmn do I really have to be so precise a typer to find an item I'm ummmm yummmm thinking about? I have not seen my favorite dressing in months. I decided to add alcohol to my order which made it a PICK UP instead. Your system wanted to save that as a pick up later rather than “auto me to Pick up with a warning!... he instead if peck n search for change delivery mode. You are welcome.SukisezVersion: 45.3

Online orderingAlways great prices and timely service; however there are some Kroger items that are not available for online order I would think all Kroger items should be available online..Kayla05791Version: 45.3

Ordering on lineNever dreamed I would be doing my shopping on line thought it would be hard but it’s not. I love it I have been laid up for 7 weeks and I think this is great. When I’m up and walking I think I will continue to do on line shopping. I do have one question why is there no Rosella sandwich bread. Thank you for this convenience Patti Cochran.Bonny4650Version: 21.6

Megan in Delivery sectionGreat employee you have she went above and beyond to take care of my order. I am a regular customer at this store and people like her is why I continue to shop there!!! Also you do have a Fantastic team at this location!!! Satisfied Customer!!!.SorryboutthesmellVersion: 26.3

Better shopping by far!Love the fact I can search for any item I want in the grocery store, redeem all the coupons I want, and take advantage of a click list and weekly specials and don’t have to leave my living room! This service gives me back at least two hours of my life every time I use it! Thanks to Carrie at Eagle run my order is always right to!.Blindsighted1Version: 14.1.1

Love my Bakers /132nd & Maple!I’ve been going to this location for years. Employees are friendly, helpful and knowledgeable of where things are located in the store. (The only thing that I would change is how many bags I get when I order online groceries. I always get maybe 1-2 items per bag, it’s wasteful).Jillybean4444Version: 25.2

No more shopping listThe app has taken the place of our shopping list. It’s easy to scan or add as we use things up. We use click list and delivery for most of our purchases, and the app does what we need..HousingHuntingTonyVersion: 54.3

The appI like using the bakers app to order not only because I work their but it’s user friendly! The coupons are a bonus because I always forget my paper ones at home..Mz.red88Version: 57.3

Useful, but it crashes all the time.I love being able to use the digital coupons and check prices before I go to the store. The app is super-buggy. It logs me out constantly and is always crashing when I need it the most! I end up using the website on my laptop prior to shopping so all my coupon ducks are in a row..The EurypteridVersion: 19.3.1

Shop on lineThis needs to be looked at I think. I used the icon and I have been on for about 2 hrs. It s not easy. Before I used the other way and it s faster. I wish I could talk with someone about it at other time for improvement..Tootie tuttleVersion: 17.0.1

CouponsI wish there was a way to delete off the coupons I will never use. That way when I’m looking for new ones I don’t keep going over the same ones. Would make my list making for the store easier..NickmommaVersion: 34.3

Well worth itCan review your list before ‘leaving/checking out’ and the time saved either just stopping to pick it up or having it delivered is worth it.Chas421Version: 62.3.1

AwesomeYou can add anything to your list and it tells you what aisles they are in then orders it chronologically. Used it for the first time today and I saved time and $20 in coupons. Forever will change the way I shop..DodiyxixigxVersion: 20.4

Useless Shopping List with New UpdatePlease bring back item images, aisle numbers, and sort by department options on the shopping list. From an accessibility standpoint, these are essential features that were removed..Jooniper MVersion: 89.2.0

Ease of useI love this app and store. The app allows you to modify your order, which is helpful when you forget key items from your original order..SandyinolympiaVersion: 59.3

CouponsI wish you could scan your paper coupons and apply them to your online order. Maybe you can and I just couldn’t figure out how!.NEBRCMLVersion: 16.7.2

Sale items not clearly identifiedIt would be helpful to know which items are part of a B5S5 promotion when shopping on the app. The way it is currently designed makes it impossible to know which items are part of the promo..Butler 629Version: 27.1

Shopping listAre you able to make a shopping list with adding to the cart?.Cats in the BagVersion: 61.2

Debug this app!I can’t use this app with the current version. I’ve used it all the time but now it opens loads and then immediately closes. I’ve attempted to reinstall the app 3 times now with no success..Ughhhhhh1234566890abVersion: 13.0.2

Good but could be so much betterI really like the app, but I wish your cart subtotal would reflect the price with all the coupons and deals applied. Also, an easier way to see all items that qualify for the buy 5 save $5 deal would be awesome..Shanseh951Version: 15.0.1

App is not user friendlyThe app is not very user friendly. When I’ve placed my order, I have not figured out how to look at the list of the order I placed until AFTER I have picked up my order. And they. Have NEVER gone over substitutions with me..Lened2uVersion: 47.3

Coupons should be autoThere is no need to make the customer “work” for the coupons. Just give the sale. This prevents me from wanting to use Baker’s and do it through Walmart’s ap which is very user friendly..Runrmom4Version: 31.1

Quick and Easy to useI order all of my groceries on the Baker’s app. I’ve also used it in store when I couldn’t find an item- it gave me the exact isle to look in! Love this app!.Steph023Version: 30.0

Extremely Satisfied!The Bakers app is very user friendly and allows me to pick the items that I would usually go in to the store for, from the comfort of my home! Thank you!!.Born Again RunnerVersion: 16.1.1

Website glitchIn order to buy beer, I entered my date of birth. Then tried to agree with rules that popped up. Could not populate the I agree button. Tried several times. Finally just decided to buy the beer at another store..Tried to buy beer.Version: 61.4

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Baker's Negative Reviews

Doesn’t work with store’s emailsThe app works well if you are lucky enough to remember everything on the first try. Good luck if you want to modify that order. Placed a delivery order today (a week before Thanksgiving) because it was the only way I could get one of the ingredients I need for Thanksgiving. Got the email confirming the order. Clicked on the link in the email to add a few things I forgot. The link takes you to the website NOT THE APP to update the order. Once there, it tries to set up a different delivery time and charge you another fee. Had to spend nearly 20 minutes on the phone with customer service to find the place in the APP where I could modify my order. I have experienced this several times with Baker’s — things are completely different on the app and the website/emails. Someone needs to learn how to coordinate this, test links, and make sure people have the correct information! FYI, I have 27 years of web desogn experience. This system is a disaster for usability and needs to be reviewed from top to bottom..CatenacreationsVersion: 64.1

Digital coupon nightmareStanding in the store, seeing an awesome digital coupon deal and cannot find any way to add it while standing there. Digital coupons within the app are a mystery. If you are lucky they might just show up in the rolling ad on the top. There was an extra fuel points digital coupon for gift cards and I was buying 8 gift cards. The sign on the display said it was available but I couldn’t find it anywhere in the app and no store employee could figure out where to find it either. I did a search for digital, card, gift and fuel points and the digital coupons were never presented. It was as if Bakers really doesn’t want you to actually get them, just frustrate the heck out of you while dangling a carrot in front out you that you cannot actually get. And this is NOT a 1 time occurrence, it happens often. Shame on you Bakers..Meigot2BVersion: 20.1.1

The app is now SO much worseYou know how grocery stores, yes - including Bakers, periodically completely rearrange the items on their shelves with the stated intent of making items “…easier to find”, but they manage only to COMPLETELY CONFUSE all of their customers for a month, or so, until the customers are able to RE-find all of their normal shopping items? Well, that’s what they did with the recent update with their app. It possesses nothing truly New and Improved in it, but it sure confuses all of its normal users for a long time until either: Baker’s incrementally puts it back the way it was, its customers eventually get used to all of the useless changes, or they simply give up and stop using it. Sometimes sweeping changes aren’t New and Improved..EZLee001Version: 87.2.1

Please fix your appI’m not usually one to leave bad reviews. Simply trying to update my address and add a Krogers e-gift card to my account that I got from work, so I can order some groceries, and haven’t had an app in years be so unresponsive and not actually serve the purpose it’s supposed to. The idea of using it is to save time. It would have been faster to have asked to use PTO at my job, drive to the store, grabbed all the things myself, and checked out than it would have been to use the app that hasn’t been doing anything I’ve tried to get it to this morning, and I literally just downloaded it, so it’s up to date and I’m connected to wifi, with full signal, so it’s not any issues on my end. Make the app actually work and be more user friendly and give the option to add e gift cards through it and not just physical gift cards. If I would have known that it was going to be this big of a hassle, I never would have asked work for a krogers gift card, I would have picked a different grocery service that actually works..UscMallo44Version: 49.3

Keeps crashing and won’t let me check outThis app used to be really useful. As I would run out of things, I would add them to my cart. I used my list function to keep a list of commonly ordered items. Between these two things it was fairly easy to build my order for the week. Now, the app won’t save anything in the cart. Not only that, but I just spent the better parting an hour building my list and coupons, only to have the app not save and crash when I tried to check out. Ugh! I like the idea, but the app keeps stuttering. Seriously you guys need a decent UX team to work out all these stupid bugs!.SkeetbugVersion: 15.4

Online ap for click listAlthough I have used ap in the past, I was frustrated. Found it hard to put items in my cart, as ap posted to list. Also, I was not able to pick from multiple varieties of canned tomatoes in cart, but was able to on list. Very confusing, and took way too much of my time. Again too way too much time today on my older iPad. I guess I needed at least an iso 11.0 update on it, and There wast an update available for me to do so. Finally went to my iPhone to finish my order. I will remember to use phone next time. I appreciate the free pickup!.Pal to PalVersion: 19.4.1

Always logs me outThis is a super frustrating app! It constantly logs me out and does not offer the ability to login with Face ID. And then, either to save money or pretend that they have the best security in the industry, they choose not to use a normal password requirement. So I always have to guess five different tries to login resulting in me getting locked out of my account. Today this resulted in me driving to the store for my pick up wherein I was questioned as to why I was there because I was trying to get logged into the app. Super frustrating!.Rowbigred26Version: 71.3.1

Bring back the cart buttonI use this app all the time for grocery pickup. The bottom right button used to go to my shopping cart for editing and checking out. Now it takes me to the list feature which I have absolutely no use for. In fact I cannot figure out for the life of me how to access the cart anymore without going into the settings menu which is NOT intuitive at all. You should be making online shopping EASIER, not cryptic and requiring hidden menus to do the simplest things..Ex_monstrumVersion: 52.0.1

NonfunctionalClearly there was no UI/UX assessment for this app. It fails in its core functions. The app is too busy and crammed with icons to find the standards for a grocery app: ad, coupons, and cart. If you can find the search button to shop, results are irrelevant. Example: I searched for carrots. The first item returned was basil. 🤦‍♂️ Beyond that, the provided buttons in the app just don’t work. There’s an option to rate your order from the order history. Clicking it does absolutely nothing..Park FailVersion: 93.1.0

Online orderingI ordered groceries for pickup and several of the items I needed said “delivery only”. I find this very frustrating because today is the one time I chose online instead of just going inside and doing the shopping myself and now I have to go back to get those needed items when my schedule allows. What’s the point of having the pick up option if you can’t get the items you need unless you have them delivered..ThisappstupidVersion: 61.0

Crap appTwice I’ve used it. Twice it has frozen. Twice, I’ve held up the checkout line getting the promised discounts. It’s annoying to look like a fool. It’s annoying to have annoyed people staring at me. The last time I had to restart my phone. Tonight, it locked up on the push notifications screen. I’m going to uninstall and reinstall it and try again. From now, on I’m going to photograph my promised discounts because checkers don’t know about them and they aren’t noted anywhere..MarsBars2!Version: 30.1

UselessI have tried to use it from the first day. Some days it will work while I’m home putting the shopping list together, then at the store if the app works at all some of the items have disappeared. Today the shopping list I had put together earlier today at home has just disappeared. I’m going back to the app I used before this one. I never had a problem with that one, except when the store moved items to a new location within the store..Unhappy shopper501Version: 20.0

Use to be goodRecently the coupons don’t come off of a bakers card even after being used. This is causing major confusion and frustration with customers. They don’t get that the coupons can’t be used anymore because they already used them previously. I work for this company and the amount of money we have refunded because of the disaster that is this situation is a big yikes. Fix this bug please..FitbitpalVersion: 18.1.1

You need to look at Target's siteI appreciate being able to see my coupons applied BEFORE checking out and being able to only search in-store items. I also find it annoying that Bakery items are not available on the app. I highly recommend reviewing the way Target does pickup. I primarily shop Target for that reason--Bakers sometimes has better deals on meat and soda but the app is such a headache!.H he ffVersion: 63.1

Why?It appears, that you gear up for pu or delivery. The in store buy it myself, don’t need a personal shopper to pick out my purchase is third place. We save you money driving to the store shop go home and enjoy the trip. Can not wrap my brain around being a third class shopper! We do all the work and THEN have to put up with jumping thru hoops to even make a list! From your add. Blessings Jerry F..El SherVersion: 92.3.0

Terrible!!!The on my way to pick up my groceries and I’m here has never worked. I quit buying groceries here for 2-1/2 years because of the app issue. Now they tell me it’s fixed. Nope! It’s not. I tried 3x and I have to call the store to tell them I’m here. What’s worse now, is the screen is frozen and I can’t even add groceries. I’ve removed the app and reloaded. I have no issues with any other grocery chain. What a joke..Bonapetite'Version: 79.2.1

What a train wreckWon’t register my card which I have used for years. Called customer service got a voice Queen that went down a rote road fast. Finally a human, then transferred to another human with a bad connection/headset who didn’t resolve the issue. Finally just signed up for a new card now I have two gaining points to add to the confusion. I hope my order is correct as as it hasn’t set a good precedence..CynTeneVersion: 42.3

Awful appIt is so very difficult to navigate and find items. When searching coupons, the photos are so tiny and the description starts with Simple Truth then …. so you need to click on that item to actually see what item it is. It took me an hour to order, which is why I don’t use it much..JudyozzyVersion: 50.2

Can’t shop while in listPrevious to this latest update, you could search and add items to the list from within it. Now you have to first add items to the list, then go into the list to adjust counts. So much more clunky and inconvenient this way. Bring back the ability to search for items while in the list.Ker318Version: 89.1.0

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