Food4Less Customer Service

Food4Less Positive Reviews

Love it... ExceptI like this app better than any other major grocery store app (not including other Kroger's). It's prices are always up-to-date and the inventory is almost 100% accurate. However, one of my favorite aspects is not in the update. I loved that I could see exactly how much money my grocery list was going to cost (pre-tax), but now the total cost isn't showing. That helps so much when you live in a budget and was really a huge reason I choose Food 4 Less over other local stores. I hope the running total on the shipping list comes back!.Anna101010Version: 16.7.2

ConfusingNew version is a bit tedious and confusing, noticed couple glitches And I miss the in store receipt history. Hope they bring it back..MinimoMaximoVersion: 62.1.1

App convenienceEvery time I shop at Food 4Less I have the hardest time getting my advertised discounts. I always hold up the line at the cashier’s. The cashier is always so understanding and helpful to me. That is the reason why I return to shop there. I feel your store advertising is just a fishing hook for customers. The software employees could be refreshed to set up an user friendly app. Determine if the app is for “Kroger” Or “Food 4Less”. This may be a major reason why the app does not work at checkout. I just received an email from the developer team at Kroger. I sincerely appreciate the feedback and support they provide. I will follow up with the suggestion made and update you on the progress Thank you.La Puente shopperVersion: 64.0

Nice App, But There’s Just One Thing...One of the things I liked about the Food4Less app was seeing the estimated total of all the items on my shopping list, which made it easy for me to plan my grocery budget. Now, that feature isn’t a part of the updated app, and I miss it. I really hope it’ll be brought back, because it was a helpful tool when I plan my shopping trip. Other than that one issue (which prevents me from giving it five stars), the app is a big help to me when I shop in store and when I make out my list at home..MissSissiePooh582491Version: 21.2.1

Just dont like the changesIve been using this for a couple of months and i like how everything was able to be located on the app but with the recent changes it takes you out and takes you to the website instead of it all just being displayed on the app like before.Pikachus123456Version: 62.1.1

They now have deliveryThis is awesome because I am an essential worker and I have been working six days out of a week sometimes 12 days in a row this is a good option so you don’t have to be in the stores trying to find stuff waiting for lines waiting to get in. Thank you And it’s very easy to use.WannabelovedVersion: 23.1

Service feeIt needs to be lower. It’s higher than most of the stores in the area. It doesn’t make it worth going through this app when I can get it cheaper without it..Mystic DrummerVersion: 57.2.2

I love this service!😇😇😇This service to the customers is such a godsend especially for us older people♥️. The people are sweet and only have good feelings and facts of my experiences with this service. Thank you and God bless always 😇🙏♥️.Pooty babyVersion: 42.1

Love Food For Less but..We love Food 4 Less shipping! Boxing is fantastic! My problem is items they have available to ship. We need to have more items available to ship. I think if they did this they would make a large amount of money. This will be very profitable in this day and age..Code 3 2020Version: 31.0

Fast and easyI order for our church food pantry and food for less gives me the best value for my money and makes it easy to get large quantities.My name 44Version: 27.2

Amazing and ease of use$15 total for tip and delivery is a small sacrifice to pay for the ease and help with a busy schedule. Greater than other apps cause you have a wider range of selections to choice from..Richard_ZomVersion: 24.2

Food4Less cardIt would be so much easier if you issued cards like other stores..Ms JoMamaVersion: 65.0

App still has problems loadingBefore the update it wouldn’t load anything and after the update it still doesn’t load anything.Frosty98Version: 63.0

CrashingNew version crashes immediately.Unhappy 9721Version: 14.2

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Food4Less Negative Reviews

Crap of an app and businessI am officially done with this app. Why do I need to login every time I open the app and why did it make it so difficult to have any deals on the app? I can they just have the deals for anybody that comes in and that’s that. Why do I have to login and give them my information? It’s one thing I have to keep logging in now it’s another where they make it so difficult to look for the deal on the app. Can’t find anything to make the app so not user-friendly. Now I’m trying to login it keeps giving me an error I change the password and it keeps giving me an error. It’s very frustrating. I’m done with this store, I can’t believe people still come here and shop with stupid apps like this. I don’t know what kind of trend this is that everybody has a download that stupid app to get so-called deals..El compa lupeVersion: 62.1.1

New update is really disappointing!I am really disappointed with the new update to the Food4Less app. I have been using this app for a few years now and rarely had an issue with it. Now, my coupons won’t come off at the register even though they are clipped in the app, you can not click on the weekly ad to add items to your list, not to mention I couldn’t even find the weekly ad you have to go into another section to see it. The home page is just a mess in general. The coupons are also harder to find or not all are available unless you scan it at the store. And I really dislike the black and yellow, but if the app worked I could over look it..Natlo08Version: 62.2

Forced couponsMy elderly parents are being forced to use a glitchy app in order to receive the promotions advertised in store. The worst part is the employees also don’t know how to use it. They keep you waiting only to hand an ad. I have experience with this so I thought it would be simple but nope. My old account is useless now. I cant log in and access anything anymore. I have to consent sharing my information with a company named Inmar but it still doesn’t work. Since this app needs to be fixed, the least they can do is honor promotions until the kinks are worked out. Poorly done..AshleynnVersion: 62.1.1

Email errorHave installed, uninstalled, reinstalled. Changed my password, confirmed my password, changed my password again….. still get email error every time!!!!! I can’t even log in to use your app and shop the deals at the store. What a horrible app! How are we supposed to get the deals? When are you going to fix the app? You already took every good store out of our area in Springfield, MO and left us with only Food 4 Less. You sold all the Dillons to the horrid, expensive, dirty Price Cutter chain. Bring Dillons back or give us a real Kroger and FIX YOUR APP!!!!.Eli Shane burrbieVersion: 62.2

False advertisingI get emails from them saying that there is something I can buy with a coupon but I need to login. So I login and then I tried to clip the coupon for the item that I saw on my email and it is no longer available even though it says it is going to expire tomorrow. This happens all the time and it is very frustrating because I make a trip to the store and I can’t even use the coupon because it doesn’t exist in the app but they sent it to me in an Email.RosylemonVersion: 65.0

New Version is BADThey updated the app recently that made it non user friendly. Before, when you scanned an item, if there was an online coupon available it would appear below the item photo so you could click to add it. Now, you have to manually search if a coupon is available. They also used to have “Purchase Hsitory” available so you could access previous receipts; not anymore..KarenTatiVersion: 62.2

This app never works properlyToday is July 27, 2022. I went to the market with my mother because she doesn’t have a smart phone to use for the coupons, as when we were checking out I put my phone number in the Device where the cashier told me to, she told me that I didn’t have the app but she was going to give me the coupons, every time I go or my sisters go with my mother this app does the same thing. I wasn’t the only one in the market having issues with it app.315AXXjonVersion: 48.3

Update is horribleThe new update is ugly the black and yellow looks like a scam website. And worst of all they took away the weekly ad which I liked looking at before going in. Also, I cannot see which coupons I have clipped and saved to my account without sorting through all the coupons. I used to clip what I liked then review what I clipped to make my list. You took away the functionality of this app..Vg eats veggiesVersion: 64.0

Please bring the old app backThey over complicated this new update to look better but it’s not user friendly. All the coupons are lumped together and you can’t narrow what your looking for like before. For example if I only wanted to see what the digital deals are, I could do that, or the 5x times event coupons, I could do that. This version you can't narrow things to specifics. I shop here heavily on top of Ralphs and thankfully Ralphs hasn’t changed their app..StrltestrbrteVersion: 63.1

App Broken - Made in China?It’s May 29, 2024 and the app kicked me out in the afternoon. I tried to log back in and I cannot get back in. I reached out to their Customer Service team and was told the app is having issues. After trying a few more times since then, I gave up. I use the app because of the digital coupons. But since I cannot log in right now, I will shop elsewhere. Too bad…USELESS!.RoninLA99Version: 66.0

I dislike this app, put back the old appNow days I hardly shop here and the only reason is because I don’t receive the ad on the mail like everybody else did n every city, I use to be able to see the ad on the old app but on this new app I try to look for it week after week and I just can’t find it so I don’t shop here much anymore , I rather shop elsewhere where I can see if the items I need are on sale or at a decent price. So bye bye Food4Less.Mary fittsVersion: 63.1

App for Kroger franchise onlyApp owner maybe you all should consider letting people know that Food 4 Less is owned by different companies. I was stunned for the reason this app wasn’t showing the Food 4 Less location in my area until I done my research and found out this Food 4 Less app is for the Kroger franchise and the Food 4 Less in my area is owned by PAC Inc franchise. Wikipedia list different franchises that owns the Food 4 Less stores in the U.S. I actually made an account that is useless for me and I’ll be deleting the app..Sac ReaderVersion: 26.2

App from food for lessThe app for location stays open and shortens battery life. The cashiers at the El Monte location are no help to customers who want to down load the app. One big cashier with black curly hair is very rude when asked for help and just removes. Sale items and tells you to down load app and come back later she don’t help people with app questions. Use the app to save a dollar or two is not worth the battery going dead and hassle to use it in store thanks but no thanks.Michael jackasonVersion: 17.5.1

Don't like the new app. And where's Kroger Pay?I dislike this new app rollout. I had no problem with the previous version. Now I can't seem to find the Kroger Pay function for checking out. Any links I try on the app about it takes me to a page that says it could not be found. And customer service is a joke. Bring back the old app, and bring back Kroger Pay!.Amvan72Version: 64.0

Designed by a non app userThe newest update is FLASHY, Full of graphics and just a bright pile of yuck! Obviously designed by someone who has NEVER EVER had to shop for groceries and worry about prices! Took forever to figure where the weekly ad was. Finding the coupons took even longer. Eventually did get the weekly digital coupons but was such a awful confusing mess I’m not sure exactly how I did it..Wicked LusciousVersion: 62.1.1

The update makes this app look like a fake knockoffSeriously, is this Food 4 Less or Food 3 Less? The color scheme and the fonts are awful to look at. In addition, the UI is terrible- why are clipped coupons now under the “filter” button? Why would a coupon not change from saying “clip” to “clipped” in the first place? This is literally the first time in my life I’ve ever felt compelled to review an app- it’s THAT messy..Sammierose1212Version: 63.1

I regret updatingThe pervious version of this app was very user friendly. Now when you scan an item any associated coupon no longer prompts. To find the coupons you have to search through many pages. I attempted to use the app in store yesterday and it did not work. The cashier was just as confused by the app. Please bring that feature back..CesarAguayoVersion: 62.1.1

Bring back the old version!Even though the old version has its flaws, but it was easier to use and navigate. The newest update was horrible. Some time when you try to find an item (to check the price and it’s location )it not even came out in the result. And the filter option is not functioning well..Arti_12Version: 62.1.1

Locations won’t updateThere’s a Food 4 Less 1 mile away from my home yet the app tells me the closest store is 345 miles away. When I try to change the location I get the message “an unknown error occurred.” This is extremely frustrating because the weekly ads and food prices aren’t the same rendering the app useless as I downloaded it in hopes of budgeting my shopping list prior to going to the store..UrgirlcrushhVersion: 25.1

RidiculousThought this app would be convenient but it’s nothing but an extra stress trying to figure out. Every time I try to place my pickup order, it says there is an error when I try signing into my Kroger account. I’ve tried different options over and over and it just doesn’t work. Waste of time app..Kl07173Version: 65.0

Archaic and NonsensicalThe app is a horrible chore to use. The digital coupons are not in the areas you would think and deals are mixed. Digital with regular and regular with digital. There is no list for coupons already clipped. You have to either double check or hope you got what you wanted. Other stores do this way better.Bored:/Version: 63.1

Digital couponsBefore the latest update I was able to clip any and all coupons in app. Now for whatever reason certain coupons require I leave the app to login on the website to clip the coupon. Why can’t it all just be in app? Makes no sense..Ghos7fireVersion: 62.1.1

AwfulDoesnt allow me to shop my store, like doesnt even show my store. Food 4 less site was working just fine until this update. Now that site redirects u to Kroger and consistently gives an error message. How would I load coupons if I cant even get signed. Bad move.MissMe JVersion: 62.1.1

BuggyI’ve had nothing but trouble with this app on iPhone. Will work for a while, then suddenly I can no longer log in. Can’t change password or anything, just goes in a loop. Uninstalled and reinstalled the app numerous times, restarted my phone, nothing works. Customer support was of little to no help. Very frustrating experience. Note that I can use the PC version no problem..Desper8cryVersion: 27.1

Error messageI have tried to set up my account with the app and keep getting an error message, even after removing the app and reloading it. I have an account through the website and just want to use the digital deals/coupons feature as pickup is not available for our store. Very frustrating!.Disappointed n BetrayedVersion: 51.2

Disappointed!This app was great before the upgrade, but now it’s not working. Every time I select the digital coupons on the app and then enter my phone number at the register it does not discount any of the digital coupons. It’s been a real disappointment with this app and it seems that there is no fix anytime soon..Cthulhu_speaksVersion: 65.0

It’s so badThe app before was really great. Updates are suppose to make the app better but this new version is so awful. It was so disappointing. It’s just not easy to use. The convenience is gone. You were able to do more on the previous version. It’s not appealing either. I don’t use the app like I used to. please change it back..SummerSea94Version: 62.2

Won’t let me sign inThis app used to work so fine for me but lately every time I sign in it doesn’t let me it stays on the screen for sign in and the sign in button is gone and I tried deleting the app restarting and it doesn’t work. I tried to see if it needs an update and it just doesn’t work sorry but bad app.HaslheyVersion: 67.0

Went backwardsThere was nothing wrong until this last update. You can’t find the coupons or weekly ad as easy as before. The filter on the coupons does not give you simple options and only lets you select on department at a time. Easy app turned difficult.Lopez-LAVersion: 62.1.1

Sick of it!!!!Every time I log on to the app and try to add food from my previous order, it makes me sign in again, and once I do that and choose all the items I want and go back to the app, nothing is there. This is the worse app I’ve ever had to deal with, don’t bother getting it, just order from elsewhere!.TrahilcalVersion: 66.0

Not good at allHow purchases not going to be available in app? Like why do people have to jump through hoops. I got messages I cannot see in app. I dont know why the shopper just didnt ask to replace items I wont be shopping using this site or app anymore very disappointed. Like some of the items was the reason I was shopping in app..LeahLee881906Version: 62.1.1

Connection lostI have tried to open up this app for a week now and when I try, it says Safari can’t open page connection lost, and it only does it with the Food 4 Less app not one of my other apps so what is going on? I can’t even open up the app to get help anything on your app is not working..SuemakaVersion: 66.0

Went from 5 star to 1This app used to work, but it’s pretty much useless now. They want us to use digital coupons, but no matter how many times I try to log in, the app just doesn’t work. I’ve tried deleting and reinstalling the app, and even creating a new password, but still no luck..Mechanical HeartVersion: 70.0

Can not handle digital transitionCompany can’t the digital transition society is shifting towards. Twice now no coupons showed up on the bill. Last time it cost me $20 so I emailed and got a blowoff email in return. Hopefully they get an IT Department that can figure it out. Thankfully J*wel/Osc* is closer and they figured out the digital discount. Be going there for awhile to save some money..Tdawgg611Version: 67.0

Log in issuesI’ve tried to use this app several times and always have log in issues. Most recent was particularly annoying because I WAS signed in and then the app froze and when I reopened it my list was gone and I was signed out and couldn’t sign back in again..HanelineVersion: 65.0

Deleted appI’m someone that’s high risk and have been looking for a way to shop safer. One of the clerks at the store I go to said to try this app. I downloaded it and did everything it asked. When I tried to change my location it wouldn’t take me to my store. Kept saying that the closest store is in Sacramento when I live in Modesto. Someone needs to look into that..PlzcheckappVersion: 26.0.1

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