Gerbes Customer Service

Gerbes Positive Reviews

Favorite storeHas nice selection of organic and healthy options in addition to the common products. Store is a nice size to do a quick stop. People always friendly. Loving the new pick-up ordering. Definitely my favorite method now. Tells you sales and coupons and helps with children in car seats or just being able to go home from work without having to go shop. I just stop and they bring it out..TootilouVersion: 20.4

I Love This Store!!I appreciate the huge organic produce section you provide at the Camdenton store. I also want to thank you for the great experience I’ve had ordering and picking up groceries but above all, your employees are great, such friendly & customer service oriented people at this location!.A Faithful ShopperVersion: 21.6

This app gets hackedMostly good, but sometimes buggy. Also, prone to hacking. Do not store your payment card because they will do nothing when you are hacked. If you do store a card, make sure it is a credit card and not your bank card! The credit card will at least help you with fraud, and you won’t be cleaned out. My hacker even shared his personal information. They don’t care. Hackers can also access your name, address, phone number, and the full member ID for later use..NicholeLTVersion: 76.0

Best grocery app in COMOWe’ve used Schnucks, Hy-Vee, and Gerbes. Happily for us Gerbes’ app is the best one by far. Since Gerbes is our regular store, that’s good for us. The Gerbes app is just easy to use. The Hy-Vee app is the size of a phone, even if I’m using an iPad, and it’s not easy to figure out. Schnucks app is not only hard to use, their prices are insane..Showme1946Version: 21.6

App crashes since latest updateThis app crashes every time I try to open it on my iPhone 6. It is unusable. I hope you fix it soon! Update: thanks for fixing the crash problem. I use this app all the time to trim coupons for my next shopping trip..Shb3579Version: 14.2.2

Not user friendlyVery hard to search for items. When you search for something you have to be very specific or you get random sale crap like searching for sandwich bread, I got pickles and buns..Dont care papaVersion: 24.1

Gerbes is the bestThis app makes my shopping sooooo easy. The coupons are great, it tells me which of my regular items are on sale, keeps track of what I buy, tells me where things are located in the store...I could go on. Ordering online is super easy too!.J-Solo714Version: 16.1.1

Delivery feeThe app works great and is easy to use, but it said no delivery fee if placed for the next day or later. I set my date for the following day and still got charged the delivery fee. That’s the only problem I have with the app..TrishhensVersion: 19.4.1

Great appI love the app but do wish the option to “add to cart” from the weekly flyer was there. I see you can add to list but I usually just shop that way..Mlw565Version: 49.4

Missing couponsI keep updating the app hoping that it’ll fix the problem but it currently is not pulling in all of my coupons that are listed on the website. Where have they gone? Please fix..BakeragrVersion: 15.5.1

Ordering on lineI ordered on the app for the first time and it worked great. I only chose 4 stars because the app doesn’t always find in-store coupons for items that are on sale and require the coupon on your account..Escape with a book!Version: 21.3.1

Exceptional AppI love the convenience of clipping coupons, adding things to the cart and submitting my order for a same day pick up!.Lucy N TheskyVersion: 61.2

Staff in camdentonI love your store, friendly employees. Dani, helped me find things I was having trouble with. She took me to them and was very kind and helpful Thank you.Cathylessard59Version: 13.2.1

GREAT SERVICEAlways a pleasure to order from Gerbes on line pick up. They make it so easy & quick!!!.Lakegrl65Version: 25.3

FrustratingThis really wasn’t user friendly. I had to have one of my coworkers help me and it took quite a while to figure it out..ShoppityVersion: 38.3.1

Pretty good usuallyI usually love using the app. Lately I don’t even have an option to pick a time slot. Luckily the Gerbes staff was nice and held my order, but definitely a pain that is making me contemplate using another store for groceries..MagelizVersion: 30.2

In Store great- pickup??I’ve always loved this app. And when using it in store it’s excellent. However when shopping for a pick up it’s a little confusing and difficult to add items to cart..Apiemom4Version: 31.0

Great Store!We’ve been Gerbes customers for years! This is always our go to store for best prices, services and people!.ShadyOak BoyVersion: 21.5.1

This app is a lifesaver!Big fan of Gerbes, and this app has made creating pickup orders easy & enjoyable..JdkdosndjVersion: 55.0

First timerFirst time to use the Gerbes App. It seems pretty smooth - now waiting for delivery..JaneRhondaVersion: 18.1.1

GreatApp is easy and fast to use!!.AndreaJeanThompson1980Version: 25.3

Can’t search coupons with voiceoverThis used to work some changes broken it.HillcoVersion: 25.4

Love pickup, app needs workSearch is really slow. Not an internet connectivity problem from my end..MinmizVersion: 15.4

The best🤩Absolutely the best service!!!.PonyldyVersion: 21.3.2

ReviewGreat service!.Arlene BadgetVersion: 30.0

Nice app!Just found this app this morning. You can sign-in and attach your Gerbes card. The cashier was able to scant phone at the register. I like that you can see your rewards points and add coupons. Pretty nice!.Jen1799Version: 9.4.4

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Gerbes Negative Reviews

UGH. This horrible app is why I rarely shop at GerbesUPDATE: I appreciate the response from the developer, but it is counterintuitive to click on “Savings” to view coupons (why not rename this function “Coupons?”) then another click to view the digital ones I have clipped but there is no way in the app to to add the clipped digital coupons to my shopping list, so I have to navigate between the two lists with several clicks! Why bother? Still not gonna shop at Gerbes, mostly because of this useless app. I really like digital coupons and this app has a lot, but once you clip them they disappear into a black hole, never to be seen again. They do NOT get added to your shopping list, and there is no way to view the ones you clipped as a stand-alone list; you have to write them down or somehow remember what you clipped. This is impossible if you clip more than a few or don’t get to the store immediately. A useless waste of time..Hoosier1959Version: 58.1

Won’t let me see my couponsRegardless on if I have working WiFi or using my phones cellular data, the app won’t show me my coupons to use for purchases. It repeatedly tells me to “refresh this page”. Then after refreshing it proceeds to say the same thing as before I refreshed it. I know it is not a connection problem because the WiFi & my phones data will load everything else on the app & everything off of the app. Please fix this problem. Until it is the app is only worth 1 star..B packenVersion: 37.2

Great if it worked rightDelivery times have been messed up. I’ll place an order for delivery and then after will show sooner times available, YET my time keeps getting pushed back. Makes no sense. Please fix. This has now happened last THREE times my family has used.Mo4687Version: 21.3.2

Not flexibleStore & company are not on the same page about adding to existing order,app doesn’t allow quantity on substitutes items,overall user friendly but not great & no resolution .i have already spent an hour of my time dealing with this,so it turns out it’s not very convenient!.CyuioplmzfgVersion: 24.3.1

Bad Digital Coupon systemThis app is never works and what it to. You should also stop using the digital coupon system..WillGaming456Version: 52.0.1

No helpWent to store on West Truman Blvd no one could tell me where meet balls where at. Asked for mangers Business card of course not one available. Then asked for Managers name and number went to get it and never got it associate disappeared!!.GmannnnnonyVersion: 15.1.1

IssueNot enough pick up times available.CcsizergalVersion: 36.2

DisappointedI loved the App before the updated it recently. Now I cannot view and coupons, so it is unusable. Disappointed..BrittanimoVersion: 14.1

Terrible FilterDo not like this new updated format. I don’t like the new filter set-up. Please go back to the way it was!!.NikkiB35Version: 15.4

Not user friendlyNot user friendly.Santosh233Version: 21.3.2

New update makes app crashToday’s update won’t allow the app to open..Bvt73Version: 14.2

Organic produce lackingOrganic produce such as a bag of onions , organic green peppers, were not available? More selections of greens would be nice. Also an larger than 8oz non dairy organic creamer would be nice both plain and vanilla. Organic simple truth frozen pineapple will be appreciated Thank you.EmetziVersion: 20.4

AnnoyingEvery time I want to add an item to my shopping list I have to push the Pickup Delivery menu out of the way. I DO NOT WANT TO USE PICK-UP OR DELIVERY. STOP IT STOP IT STOP IT..RadioWomanVersion: 20.1.1

Can’t useApp won’t open - please fix.Ucc12Version: 14.2

Store mode is terribleNO I DO NOT WANT TO BE IN STORE MODE.Jschneider213Version: 17.3

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