JayC Customer Service

JayC Positive Reviews

Floyd’s Knobs - Highlander Point StoreGreat store. Friendly helpful staff, nicely stocked. Store not too big or too small, it’s just right. Only complaint is there needs to be a gas station at the location or close. It’s inconvenient to have to search down a Kroger Gas Station to redeem my points, plus extra miles and separate trips needed..Tam1016Version: 22.2

JayC Sellersburg 👌🏻Always on time and the freshest vegetables, fruits and meat items are shopped for me. Appreciate this service with my busy work schedule and the Sellersburg JayC team is always awesome. Team members always courteous and prompt upon arrival and with delivery. Wish I could tip them. They always kindly say, no thank you, just glad to help..KerynkellerVersion: 44.3

Jay C appGreat app, could be better with options for coupons. Like when clicking on the coupons, it will give the options of the products and you can pick which one you want. Something like Wal-greens app..OakstaffVersion: 33.1

JAYC pickupBest thing they’ve had ever since they opened up years ago. So easy especially with a family full of kids. Us single parents, it’s less of a hassle to go get it when we can not have someone watch our babies for us..Kirstin1201Version: 24.1

Pick up serviceI tend to use this service often because my bedridden mother-in-law moves in and I cannot leave her alone. The service has been a lifesaver. And I love it when they credit the fee to pick up. That makes me use it more!!.Dawnie PecanieVersion: 20.0

Life saverI much appreciate this service especially during these times The only thing I am having a problem with is some basic items that I know are in the store are not listed asan option Ex: Private Selection SweetHawaiian bread. Ex: Klondike BarsOriginal Last week I went in the store and got them just to prove they did indeed carry them There are so many other items like this The. Ore options I have the more I can spend. Thank you all for your service.RphsteveVersion: 28.2.1

Update appI basically like the app., But I get sick and tired of having to update it every time I use it. Can’t you people get it right for a while..TNT TimVersion: 67.3

A great store to shop atThere are always friendly employees eager to help you. They check you out fast. And keep their stick up..TibdebVersion: 42.0

Love it!Super helpful app! Love how you can load coupons to your card, and how you can browse the weekly flyers and add things to your list immediately. If you shop at JCs this is a must have app..Nunu4031Version: 12.6

Great AppLove this app! Easy to use and if you aren’t sure where an item is in the store the app will tell you which isle to look in..RebeccaB711Version: 42.2

Click List AppLove it. Save time and missed items. Compile your list or cart as things come to minds, place order and pick it up. Worth the $5 in my humble opinion.JimC860Version: 16.4.2

Lost; has to start againHalfway through making my selections, sure shut down and I had to start over..OtiscoInVersion: 40.2

Pickup orderI love that you can edit items in the deli such as thickness etc. That is a big selling point to me..Smokin nannyVersion: 57.0

Easy shoppingThis is my first time doing online. I took took the plunge. Thanks for making it easy..Blondie1062Version: 52.2.1

Thank youI’m extremely happy with the changes at my JC store. Employees there are friendly and always ready to help. Store is always well stocked and very clean. Thank You..RosiedidVersion: 20.5

The Beat Meat and SeafoodJayC at Highlander Point has the Best Meat and seafood Dept. I have never been disappointed in the quality and freshness of meats and seafood they sell. The employees are helpfull and courteous..CavilierMomVersion: 20.5

I like the app but the way the products were inputted into the system makes it hard to look them up.It seems like some products are hard to find. Also people don’t pick produce well.Rdy2playVersion: 24.3.1

Update no longer has aisle location when shopping in storeUsed to like this app but the update lost the ability to see where items in my list are located. Please fix.Katzer70Version: 19.4.1

Vincennes JayCThis is a wonderful store. The employees are so patient and ALWAYS kind. They have to be exhausted. To all working.... Please stay safe and healthy. Thank you for your sacrifice!.Cpat05Version: 21.2.1

Trouble with modifying/adding to orderNot user friendly in this regard....MammacynchaVersion: 21.3.1

EasySo easy to find items . Love it. I dreaded ordering online but JC makes it so easy.RogerofdaleVersion: 28.1

Fix itYou need to fix your app. When I go to sign in the keypad will just just pop up for a few seconds and not let you type to sign in..Ugh547Version: 20.3

Workers at Jay CI appreciate every employee at Jay C in Floyd’s Knobs Jay C they have done a wonderful Job, I pray for their health!.Elaine Asher kelbyVersion: 21.5.1

RobAbsolutely love this store and workers! Needs to be bigger!.Robl56Version: 61.3.1

85 year oldGirl Guard.Girl guardVersion: 52.2.1

Love the app and convenience of shoppingGreat way to shop..Advn88&Version: 20.4

TamLove them.TammielewVersion: 39.0

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JayC Negative Reviews

App is still not working!!Following up on the last review I left on May 15th. Recap- My app stopped working on May 7th. Did an update that day after having loading issues and it did not fix the problem but made it even worse. Did all of the suggested things to “fix” the errors with no success. Fast forward to today May 25th -Nothing has been fixed and there are a lot of people complaining with the same issues. This app is useless. I still cannot access it because of authentication issues with try again later prompts. There was another update last week that did absolutely nothing to fix the problems I listed in my last review. There’s no way this app has that high of a rating. Kroger is a partner with Jay c food store and their app is doing the exact same thing with many complaints in the reviews listing the same problems. Can’t authenticate, grayed out boxes, cannot access account info, login in error please try again later, and so much more. Please listen to the people and fix the issues. It doesn’t deserve the 1 star I had to give just to be able to write this..Fitchick42Version: 94.2.0

App doesn’t workMay 7, 2026: when I try to sign in via the website my phone tells me your website has been hacked and my financial and personal information may be compromised… Latest update has the whole app just blank, contacted customer support which suggested I sign out and sign back in or uninstall then reinstall… signed out and it gave me an error pop up when I tried to sign back in. Uninstalled and it won’t let me sign back in I’ve had the app for a couple years and while it works for clipping coupons it’s not much good for anything else. Technical support is slow and unhelpful. It won’t let me choose my store and when I contacted support they blamed it on my store and not the app itself. For months now I can not achieve store pickup..ZuckerbitesdikVersion: 93.2.0

Jay CAll these smart apps an crap but you can’t even find the store hours … it gets aggravating when you have a specific app for a store and it doesn’t give you something so basic as operational hours. Just want to put this out here these reviews are for the apps, not the stores themselves. None of your city stores popularity, or what they carry is going to help me figuring out if I want to app..Gramzy8Version: 62.0

Won’t let me register without crashingI downloaded the app in hopes that I can check some prices before I start shopping at my local Ruler. When it asks for a location, I type in my address and when it asks me to select my store I get a popup asking me to download the app (which I’m already accessing) or Not Now. Selecting either one causes the app to crash. I can’t even create an account! So frustrating. Please fix, app developers!.AnonymousChickVersion: 15.4

Bug crashed my phoneI pulled up the app and went to use the scanner it while in the store to do a price check. It kinda froze and then my phone started turning off and on again by itself. With holding the power button and the home button down I was able to reset it fortunately..ThismomistiredVersion: 15.2.2

I wish it was betterThe app is glitchy to say the least. The Kroger app was the same. It’s hard to find items I’m looking for at times and I wish you could search by isle. It took me nearly an hour to order a handful of things and get my order to process. If you have a Kroger membership it recognizes your email not getting signed in took some work..ClownkickerVersion: 17.0.1

No longer worksSince downloading the update, it no longer works on my iPad. Disappointed to see that so many others are having problems, as well. It is inconvenient to constantly log into the website and have to put in all my information each time. I hope a working update will soon be on its way..Bruce G23Version: 12.6

Never worksThis app is terrible! Always has trouble connecting and finding the store I need. The little wheel just circles and circles. The few times that it has worked, the app is complicated to navigate. I definitely prefer Kroger’s quality, but they need to get with Walmart’s app group! The Walmart app is SOOOOO much easier to use!.Political propaganda reallyVersion: 76.0

Used to love itThis app was awesome but now all of a sudden it logged all my info out and when I try to register my card it crashes. I tried to delete the app and re download it and it does the same thing. Hope it gets fixed soon cause I have no way to do my digital coupons.Augustbaby88Version: 15.1.1

Glitchy AppWe always have to screen shot our coupons and show the cashier because the clipped ones do not show up for us. We have been to the help desk several times and they cannot figure it out..OutagesVersion: 54.4

Worst. App. Ever.I have never once left a negative review for an app. Until now. The app will not let me select a store even though it will show me the store 1 mile from my house. It will not allow me to register my card. And it rarely shows the coupons that it supposedly offers in the store. Ugh..Abby1kanobi1975Version: 15.5.1

Checkout doesn’t work since updateI love this app but since the update, I can’t view my cart or checkout. Bug needs to be fixed..JellnjazVersion: 86.1.0

AppThe app is only for 13.0 phones. It won’t let you upgrade to your phone’s capacity. This really stinks. No coupons. No points. Hey, Kroger you gonna send me a grocery stipend, since your new improved app doesn’t work with my phone?.NomoteappsVersion: 37.0.1

Use to be great!I loved this app, but now I can’t even open it because it crashes the second I tap on it. I can’t get my card up, get my coupons or nothing..AsmallfryVersion: 14.2

User unfriendly!Heaven forbid you want to check a price on something before going or planning a menu good luck searching chuck roast apparently they only have 3 roasts and Chuck isn’t one offered- worthless their old app was great this one stinks!.HatechangeVersion: 18.0

BossWhy does this tell me I need to update but won’t let me? This digital stuff is a bunch of crap especially for people who don’t have cell phones.Downton Abbey QueenVersion: 56.1

Shopping in store?It is frustrating can you see the path in the shopping in store mode. The app shows items in the store that the store does not even carry..KburgermanVersion: 18.1

Dissatisfied shopperCannot get ap to work 😫 Tried multiple times and it will not load my address and identify the Vincennes IN location.Missing IGAVersion: 14.2.3

Price gougingNot happy at all with all the price gouging going on while people are struggling! Plus they are withholding certain stock and pushing more expensive organic items!.Ernest urtonVersion: 22.4.1

NopeBlatant price gouging compared to other stores in the area. $10 for a stick of deodorant is ridiculous..BadSoggySandwichVersion: 68.2

Gas stationIt is ridiculous to drive 40 miles to use gas points..Mnopqrsuvwxyz133Version: 25.1

Customer not HappyWhy do you make it so hard to look at weekly ads ?.Susan1925Version: 13.6.1

I phone appApp never works more than once at a time, have to delete and go back App never works in store App doesn’t update correctly. App not user friendly.Rad723Version: 57.3

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