Smith's Customer Service

Smith's Positive Reviews

Best app ever!!!!I’ve been using The Smith App for a little while now, and honestly, it’s been awesome. From the start, everything about it felt simple and easy to figure out. I didn’t have to spend time watching tutorials or guessing what to do — the layout just makes sense. It’s clean, fast, and super easy to navigate, which makes it stand out compared to a lot of other apps I’ve tried. What I really like is how consistent it is. The app never lags or crashes, and every update just seems to make it even better. You can tell the team behind it actually listens to feedback and cares about improving the experience. I’ve had zero issues, and it’s been smooth every single time I’ve used it. Another thing I appreciate is the design. It’s simple but looks really professional, and it’s clear a lot of effort went into making it feel modern and fresh. Everything is laid out perfectly — not too crowded, but still gives you everything you need right where you’d expect it. Overall, The Smith App deserves every bit of a 5-star rating. It’s reliable, easy to use, and genuinely makes things easier in my day. I’d definitely recommend it to anyone thinking about downloading it — you won’t be disappointed!.Jakson McPheeVersion: 86.3.0

Pretty Awesome!I work full time and am a single mom and this concept is brilliant! It’s easy to order and easy to pay. After my first initial ordering the app saved my most ordered items for me to refer back too- I use to do 100% of my grocery shopping at Safeway but I completely do my food shopping at Smith’s - Safeway will definitely need to step it up. For the most part there has been no issues when I revived my order- with the exception of the items they didn’t have which you can substitute. When your order is ready you simply park in the designated area- give em a call and they will literally load up your purchase without you ever having to leave the car. I guess this will jeopardize me meeting the love of my life in the produce isle but it’s worth the risk. Small tip- you need to give them time to get your order together as well as other orders so you need to order a few hrs ahead to get the time you want- I usually order 1/2 day to a day ahead of time. Give them a try- the first 3 orders are free and after is about a $5 fee..MaddyCeeVersion: 13.5.2

Its-a-o-kI’m super busy with work so I have my groceries delivered often and it’s just ok, not great. The reason is because it’s way too easy to get groceries I didn’t want. For example, if I order 60 items the default setting is for the buyer to pick something else that is similar. You’d think the buyer would make better decisions in this realm like if I selected a 12 pack coke-a-cola they pick a 12 pack vanilla coke-a-cola which there is no way I will drink (disgusting)! Why no get two 6 packs of coke? Or ever a 2 liter? Now they are supposed to message you and double check if you are ok with the switch but it’s a flawed process. Sometimes the messages comes through, sometimes they don’t, sometimes they come through all at the same time as the check out message so I never get the option to approve or not. To be fair, I could program all my preferences in the app with those 60 items, but the bulk settings are not friendly and it’s time consuming. So I’m starting to get quite a stock of food that I wont eat because its a bunch of flavors I don’t like as some stranger made decisions for me that I didn’t have the opportuntiy to agree with. Waste of money and a big flaw. Seems like the app is designed more in the best interest of SMITHS and less in the interest of what works for me, the customer..>lunchbox<Version: 62.1

Need phone # in app descriptionYour app update text shows this: “We value your feedback. If you have a suggestion or need assistance, please contact our Customer Service Center at [INSERT SUPPORT NUMBER]. “ So could you please insert a support number? thank you. P.S. I use the app almost every week to build a Pickup shopping cart, i REALLY like the convenience. My only two (2) suggestions: 1) I am trying to reduce my plastic use so I followed an employee’s suggestion and updated both my first and last name in the app to add ‘NO BAGS PLEASE’. But they still don’t see it. I really do not want the bags, i keep my own tote bags in the car that i put the groceries in when i arrive for my Pickup order. What other method can i use that they’ll see when shopping my order? 2) On the app cart list, it’s still too easy to accidentally delete an item. When I’m scrolling through, if i accidentally move a little too much to the diagonal, it deletes. Can you make it a little stickier? Thank you..JECM7Version: 49.1

GlitchesThe app glitches often. I have to update it all the time and yet glitches still happen. You should be able to update your order until the evening before, but if something is out of stock it freezes. It won’t allow you to take the out of stock item out if your cart, so you can make changes to your order. Your order is stick as is even 4 days before. No changes can be made. It’s hard to leave notes for the shoppers that they can understand. They told me What it looks like in your screen doesn’t look the same in their screen. For example if I want rolls, but would like to specify that substitutions are okay, but not a specific kind like dinner rolls. I can’t just write it that simply. I must spell out that I in fact want rolls and maybe not noodles. I thought it would be more intuitive that the notes were fir the item in question..Disneylandin2weeksVersion: 45.2

Works great on my phone but not as well on iPadI have had it on my phone for quite some time, and it’s been very useful for my purposes, which is in-store shopping. I just downloaded it on my iPad, though, and it’s not functioning exactly the same. It probably has the same information, but it doesn’t structure it the same way (eg, my phone says there are 142 coupons, my iPad says 45). I’ll probably just delete the iPad version. Pet peeve: the app used to give me a fair number of coupons “personalized for me” that were for things I actually buy. This week’s is like all the recent ones: it gives me ten coupons, six of which are for things I have never bought and don’t intend to buy; two of the others are for pickup and delivery, which I don’t use (I tried pickup twice and found it didn’t work well at my store, and as far as I know there is no delivery in my very small town). So, what’s the use of the “personalized for you” category? They might as well delete it..RevwadoVersion: 66.1

Online pickup total is deceivingFor the most part I really like this app. It makes finding coupons and deals easy so I can shop smart and saves my preferences so I don’t have to think about it. However, I am disappointed in the online order self pickup portion of this app. I made my order on a Tuesday and went to pick up my order the next day and most of my savings was gone because the store discontinues its weekly sales on Wednesdays. The part that was frustrating was that the app still said I was going to get my weekly sale items at their discounted price. There wasn’t any notice letting me know that these items weren’t on sale anymore and I ended up bitting the bullet and paying the extra money cause I had already strapped my kid in the car and drove the 25 minutes to Smiths when the nice girl dropping off my groceries confirmed my bill..KdnhsVersion: 55.1

Savings programThe one thing I HATE about smiths is the cupping hoop jumping. Clip this, digital that, buy 4, buy 10, it’s one reason I don’t like shopping at smiths. I am a 38 yr old house wife who loves to cook and I shop and price compare a lot and your sales system stinks!! It’s so frustrating to navigate it all. If it’s on sale just put the sales price period. I don’t even mind my phone number attached just don’t make it such a Circus to try and get the sales price that you are advertising with the fine print. It is a huge turn off to me. And older people certainly cannot navigate the digital world. If it weren’t for that I would always shop at Smith’s but because it is such a headache many times I avoid your store. Other than that you have nice stores and great products..CaptainteancumVersion: 44.3

It’s okSometimes the food selection they pick is not good even when you leave special specific instructions. Last time I ordered I had to go back to return bad spinach. It was slimy and withered (soaking wet!)I couldn’t believe someone thought that was ok to eat! A few other times I selected sweet potatoes and the picture also shows a orange sweet potato and I would get white ones! Even after leaving instructions saying I don’t want those ones or not allowing substitutions! I don’t like how they only put one item in a plastic bag so then you end up having a hundred plastic bags when you get home. Also is there a way when you order online if you can say you will bring your own bags? I will say every time I do go pick up my groceries they are polite and quick to my car. I feel it’s ok to order here when your in a hurry and don’t have time to do grocery shopping but it’s just been really bad for me the last 2 times so I’m giving it one more try..DRA12345678Version: 16.0

Could be improvedThe system used to find products could be better. Maybe I just don’t know how to use it but, if not, it’s not a user friendly app then. I’d like to be able to shop for products per department so it would be nice to be able to browse, say, everything in the dairy department just as you would while walking up and down an actual isle at the grocery store. Also, the search bar needs work. When you click on it the actual bar doesn’t show up. You have to scroll up to see it which is an unnecessary step in the search process. The other problem is that it keeps your prior search in the search bar. Normally that would be fine if there was an easy way to delete it but there’s not. I have to either highlight it and delete it so I can enter a new search item or I have to backspace it out. That may seem nit-picky but when you have to search for multiple things it becomes a huge pain..Always ChillyVersion: 13.6.1

4.9 Stars only cuz there’s one issueI’ve spent at least 5!hours total on my phone making a clicklist 3 different times. So when I go to my cart and hit checkout, it consistently says error occurred please try again later. So I try a million times and same message just keeps appearing. So the only option I have is to get off the app and when I come back to it, either it still says error occurred try again, or else if I close the app and reopen it, my cart is always empty. I would really appreciate a couple things that would make it so much nicer for those of us who don’t have time as a luxury. I’d like to see us be able to save the cart items, not share, but be able to SAVE everything in the cart so if this happens I can just re add them. And/Or I’d like to be able to keep the stuff in my cart til I either purchase it or remove it on purpose. Other then that, I’ve always loved the app and use it almost daily!.TerluvsdarinVersion: 14.3.1

Weak WiFiI do love the Smith’s app - I especially like to use it for keeping a grocery list. It’s nice and convenient to know what aisle my items are in. It’s ESPECIALLY great to have store coupons attached to my list and then, ultimately, to my Smith’s account. However, the one thing that really frustrates me is when I’m in the store and trying to access my list but I can’t because the WiFi in the store is SO weak. It’s equally annoying when I’m trying to use my phone to text, call or access the internet (as it’s related to my shopping) but I can’t because, again the WiFi is too weak. I hate to look a gift horse in the mouth because I know the WiFi is free. Unless the stores can beef up their internet connection, I don’t think they should even offer it..Kimster61Version: 21.2.1

Best online grocery shopping!The entire team at the Provo location on freedom blvd is amazing. Everything is always the right temperature when they bring it out to you. They best produce is always picked for me. If any substitutions are needed I am always contacted and if it cannot be substantiated or if the substitute is just not right when you are going over the order they are polite and kind and just remove the item from my order. When I have had unforeseen life circumstances that I need to change my pick up time it is just a quick call. The best service their is even when you need a delivery always the most wonderful people to work with. The digital and paper coupons are so easily applied to your order!.PermagiggleVersion: 35.0

Great for oishopoing, not for listsThe app insists that you select specific brand product. This works for online shopping, but I often just want a generic list and I can select the specific one at the store when I see the option. I can’t just put in yogurt, or milk or 12 cat foods, or 6 TV dinners without selecting the specific brand and product/flavors in the app. I can’t see a list of generic names that could put 10 on a page, but must see the entire product entry, so only 3 items per page. I can’t even add “prescriptions”, because there is no such option and I can’t add a customized item. In addition, half the locations are wrong or in useless places (like dairy at the back wall, showing up at the end of the list when they were half a store behind me). Needs generic items, custom items, configurable locations, and a condensed list view..CeltuserVersion: 15.2.2

Fast and friendlyI have had to resort to pick up rather than going in and shopping myself because my husband is at work most of the time and I have a 5.5 month old who tends to scream and cry when in the car seat to long. She’s not sitting up by herself yet so I can’t sit her in the cart. Rather than get judgemental stares from people while she cries I just to do pick up today. Everyone that has brought my groceries out has been super fast and nice. There have been times that I’ve pulled up in a spot and seen all the pick up spots full. I have literally waited until some people left before I call for my order so they don’t get overwhelmed because I felt bad. But definitely an awesome service. :-).Alyna MVersion: 27.4

PickupI have always shopped Smith’s for the past 45 years, and although I am sometimes unhappy about them taking away items I love, I am mostly satisfied. My husband does not like Smith’s meat however. This review is in regards to my trying to use pickup service and finding it unfriendly for the first time user. My biggest problem was not finding information on whether and how you could add on items to an order a day later. I finally tried it and found that my order was kicked to a day later, which causes me a major problem as I needed items to use for a meal I was dropping off to someone on Saturday and I can’t get my order now until Sunday. If there was a help button or questions button in the main menu it would have saved me this problem..PalonyaVersion: 21.2

Why would you shop at any other grocery store?This is the response I say to every cashier when asked if I found everything! I love Smith’s! I love the product, the service and the convenience of using the app and inside the store shopping. I am never dissatisfied nor disappointed in my experience. Remember to think ahead for Christmas shopping and purchase your gift cards either at your closest location or look to see if you can receive them via email. You will be thrilled at the convenience of the gift card and the gas fuel rewards will add up fast! Who doesn’t want up to $1 off each gallon of gas? Happy shopping fellow Smith’s customer!.Big Cami DVersion: 52.2.1

Pretty convenient except for rotten lettuce & other..This is a pretty convenient app. Used quite a few times. Mostly very good results. Super since it’s free during Covid. Once I got lettuce that looked okay at the top but as soon as it was out of the bag the ends were brown even up the thickened part. As soon as the tie was off it started falling to pieces. Luckily I had taken it back to the store because I was so appalled. Grabbed a man coming out of the office and he was alarmed too. Thankfully he ran it to produce and that man replaced it plus asked if I needed anything else in produce. I was given a free bag of grapes. Produce man was apologizing like crazy. Then October 20th I ordered 3 boxes of Kroger brand tissue 120 count. They were out of stock. Yet they say out of stock items will be replaced with equal or better merchandise. Well it was replaced with 3 boxes of Kroger tissues of 80 per box. I called and spoke to the woman. She said they were out of most tissues. I reminded her of the “replace with items of equal or greater value.” She said I’d get 2 boxes of free tissues. One time the containers broke through their bags and I had 4 busted bags of groceries. Dang It’s a drag to have to watch so closely. Would love to use coupons. Also sorting is not by price. Grr... Could improve. However it is very convenient..FrncineVersion: 27.2

New to this but...It’s a little confusing. I just attempted to place my first pick up order. I think it took me longer to figure out the app than it would have been to go shopping with my four kids! I hope not gets easier. The thing that was most frustrating for me is that you can’t go to coupons or ads and add a specific item right there to your cart. You have to go back to the cart and search again for that item (hoping you get the right item you just clipped a coupon for) and add it to your cart. Then go back to the ad or coupons sections. The constant going back and forth and not having them work together was time consuming and frustrating. I pick my order up tomorrow morning so we shall see if I got the correct items I clipped coupons for or not..FishoutawaterVersion: 14.1.1

Used to be betterRevised!!! I am soooo dense! I now shop from the list which lists items by aisle. Sure took me long enuf to figure this out although it did used to be available in the cart choice. It was so nice to create a cart, go to the store and shop by aisle. They’ve taken that away from the Smith’s app. The Kroger app still has it, but not Smith’s. I used to be able to even help other shoppers find items with this feature, but now I won’t be able to find anything. You’ve had 2 updates since the aisle feature was eliminated and I get all excited that you’ve brought it back but no, you haven’t. Really sorry it’s gone... might as well just hand write my grocery list like the old days..Sunbaby13Version: 19.4.1

Thank youInstead of whining about something taking a full extra 3 minutes more than you thought it would, try being grateful. In some of the most difficult times ever, all retailers are scrambling to stay open and safe, yet most of the reviews I have read.... you people should be ashamed of yourself. So, Smith’s, Walmart, Albertsons, I say thank you. No, I don’t work at a retailer (I’m in banking), though I do have a friend who works for a grocery. Thank you to all the people who are trying to keep us safe (even if I don’t agree with the methodology or politics). Thank you everyone who’s not complaining and just doing their very best. Know that I’m not alone in my appreciation of you and all that you do..JonB boyVersion: 22.3

Needs to be UpdatedI can’t find a lot of things on the app for pickup like I can at the store (such as Boar’s Head turkey or mustard which I’ve bought at our local store many times). You also can’t adjust items like deli items (I.e. I had to buy 1lb of deli turkey - there’s no option to adjust it to be a smaller or larger quantity like you could in store. I don’t always find the prices to be the same or all sales reflected on this app as in store. I appreciate waiving the pickup fee until 2020 but I think $5 is ridiculous when Walmart is free and generally items there are cheaper anyways. I also was very frustrated when things were out of stock (like buy 3 sodas and you’ll get it for $3.50 each instead of $5.69 each if you just bought one, so last time I bought 3, but 1 was out of stock and they didn’t honor the discount or try to substitute with another soda so I paid the $5.69 for the 2 that were in stock so then had to park, go in and return the sodas once I saw that because I wouldn’t have bought them without the discounted rate for 3. I should have been notified by the app or the person delivery the groceries to my car that that had been done..KSundtVersion: 20.2

Shopping has Never been Easier!Once Smith’s started their click list pickup option I immediately had to try it. I have been using clicklist for over a year now and I am a lifelong supporter. Robert and his team at the W Tropicana location have never let me down. Freshest produce and never had short expiration dates on product. I have never waited longer than 10 minutes after letting them I have arrived. I have 3 children and work full time and having the option of clicklist is a game changer! No more tantrums in the store shopping for 30-45min and this also keeps me within our weekly budget! Thank you Smith's for this great service to your customers!.ACArcanoVersion: 19.4

Almost PerfectI live using any of the Kroger family of stores apps, clipping digital coupons being able to click on the ad to go straight to those items when shopping online! Kroger pay at the pump makes getting gas easy when I forgot my wallet!… the one thing is in my area delivery is done by a 3rd party (instacart). Both Kroger and Instacart fail at integration fully with each other. When placing these orders we have to deal with a stripped down web app version of instacarts app. I wish the link would take us to the app and populate the order there or that Kroger would find a way to make the chat, status updates, and substitution approval work right in their own app!.13MidnightjoVersion: 62.1

Time Saver!!!When I first opened the app, I thought “oh this is going to take forever”, but being in a high risk Covid-19 group, I pushed on. The interface is clean and clear with products grouped by dept, like deli or beverages. I actually forgot FEWER things than if I wandered around the store. I have always been a meal planner and list maker. In 15 minutes, I’ve filled my cart and checked out. Pick up was AWFUL at the first Smiths I tried. ZERO thought was put into the flow of traffic. I was almost hit. Cars were backing up, heading in. It was chaos. Placed my order today at a different Smiths. Their pickup looked to be on point. All in all, I like this app and will probably always do my shopping this way..BikerkVersion: 23.2

App is much improvedI use this app frequently for pickup since I’m not able to walk the whole store with my disability. I also use it when I give my husband a written list so I can organize the items in the order of where they are by aisle. Still could use some improvement with pictures of ingredients, nutrition facts and barcodes. Some of the quality of the pictures are not very good when you need to zoom in to read the labels. Another improvement suggestion would be if you receive a notification that your order is done early then you should be able to pick it up early..SavvySmithsShopperVersion: 75.0

List UX is rough around the edgesIt definitely gets the job done and I’m grateful for that, but the user experience around lists is a bit rough. It’s unclear how the active list is chosen and you can’t manage it yourself. You also can’t move items once they are in a list which is synergizes particularly well with the previously mentioned issue so that it’s common to get items added to the wrong list and you’re unable to move and unsure how to get it to add it to the correct list. The “check” vs “unchecked” experience also forces you into a particular usage pattern that I don’t think is relevant for online shopping in the way it is for in-person. When you are in-person you certainly want to check things off when you are walking around a store to know what else you need. When you are online you just scroll through the list and add the items to the cart as you see them, you’re not bouncing around a store. So it’s frustrating to realize that there are some items that aren’t showing up on your list because it automatically checked them off last time you ordered groceries. I imagine for many people the “checking off” functionality adds no value other than requiring the user to remember to uncheck everything next time they order. TL;DR: The recurring online shopping experience would be significantly improved with just a few small additions to allow the user to manage their content more easily. 1. An obvious way to explicitly set the active list or always have the option to choose the list when adding an item to a list (I.e. remove the concept of active list altogether). 2. A way to move an item from one list to another. 3. A way to disable auto-check functionality. If any of this functionality already exists and I just haven’t been able to find it, then it would be nice to have updates to the public-facing documentation that surfaces these features. This got longer than I thought it would. Thanks for reading this far..ARobRowVersion: 84.2.0

Why?Why is it that things are geared only for those that like to order their groceries? Some of us still like to actually make a list and go to the store. For weeks there hasn’t been an “add to list” with the ads like their used to be so instead of quickly adding to the list I have to read the ads, go to the search bar, remember what I wanted, search for it and finally add it to my list. Now with this newest “specially designed to make things easier” app I can’t even access my shopping list from the main screen but have to go down a rabbit hole just to find the list. All I can access from the main screen is a cart I will never use. Incredibly disappointing.15m3ghVersion: 87.2.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 95.0.0

Smith's Negative Reviews

Update Is Horrible!Whoever created the update for Boost delivery, should be fired!!! When first using the update, I had no idea after clicking delivery, you’re suppose to click paragraph underneath that talks about same day delivery. A complete waste of well over 45 minutes figuring it out. And this was the second time in a row that I have ordered a green bell pepper, and it shows up as grape tomatoes on the day that my shoppers start shopping. I’m glad I at least caught it this time. Your cart at the bottom of the app on the phone disappears and you have to click a button for it to reappear. Took me awhile to figure that out too. Your items should stay in the cart prior to check out even if it’s the next day. Also, there have been times that I have put in an order one day and update it with more items the next day and as I’m finishing, the app stops working, closes down, and everything I added, is completely removed. Lastly, there should be a button for “Clip All Coupons”. It’s takes forever going through all of them and they are in no particular order, i.e., food product, then alcohol, then another 2 or 3 food items, then more alcohol. The whole thing is quite frustrating to say the least. I think it’s frustrating for the shoppers also. App needs to have a major revamp. I probably won’t renew Boost if they don’t fix the bugs. They’ve had plenty of time to do it..GrammyGramSFVersion: 88.1.0

Awful since recent updatesI use this app multiple times a week to shop at Smith’s. Since recent changes, it has become so hard to navigate! Adding things to a list should be the default option, but for some reason it goes to a “cart”. You have to find the tiny “list” icon to get it in the right place. You can’t shop from the list, and I rarely choose pickup, so why do I have to work so hard to shop in the store? Then if you do actually make it to your list, and you’re shopping in the store, heaven forbid you actually want to add something to your list or check your coupons. There’s no search function in the list anymore to look for items. There’s no barcode scanner to check an item’s price in store. You have to back out of the list all the way to the beginning to add anything, try to find the hidden scanner, or check your coupons. And then checking your coupons is almost impossible too. Want to pay with Kroger Pay? Good luck figuring it out. I’m not someone who struggles with technology, but I feel like my grandmother trying to figure out SnapChat at this point. I don’t know who okayed this rollout, but this is absolutely the worst, least intuitive, not user-friendly app I’ve used in a long time. It’s making every part of the shopping experience so much harder. Please scrap the changes and go back to the app that worked for all of us. **Update—On top of the awful search function, when you add an item to your list while searching, you are allowed to add exactly one item. If I need two loaves of bread, I have to search for it, add one to the list, then go to the list, scroll to find the bread, and then I can change the quantity. Who created this nonsense??.Laural55Version: 88.0.1

Changes make app basically useless for listsUnfortunately I think I will need to stop using this app after years of loyal use. It’s become useless for list making. I’m finding it really difficult to use the app after the redesign. I am relatively young and use technology all the time, so this isn’t an issue of struggling with technology. My issue is that there isn’t really an easy way to make a list anymore! I don’t want to make a cart for pickup, I don’t want to place an order for delivery. I want to make my list, then go to the store and use my list by aisle. But now, in order to add anything to my list I need to search for the item, then add one of it to my list (because you can only add one!), and then FINALLY go back to my list to adjust the quantity! All just to add something to my shopping list! It’s absolutely infuriating that there isn’t a list-building mode or anything like that. Setting it to in-store shopping doesn’t really change anything, it still prompts you to add to cart for pickup rather than make a list. It’s just infuriating that I now have to find a new app after years of using this one, because this one feature has made this app take more time and effort than it’s worth. Please fix this so I don’t have to change apps!.Duckybug123Version: 88.1.0

This app is way too complicatedI have never had so much trouble trying to order groceries online. Somehow when I went through the first time selecting items to buy for a pickup order, it created a list instead of actually putting the items in my cart to buy. After wasting several minutes searching the app to find the actual shopping cart, I had to go back and individually click on each item in my “list” and add it to the cart. Then I lost the cart again (why is there no obvious “here is the shopping cart” icon on the main page? And why did it default to making a list instead of putting stuff in a cart?) and had to search around to find it to check out. For some reason two of my items were in a shopping cart to ship items to my home, while the rest of the items were in a shopping cart to pick up from the store. I never saw when selecting items where I apparently chose one option or the other. I wanted to rip my hair out in frustration by the end of this experience. I have never had so much trouble just trying to buy groceries. Please make the actual purchase of groceries more straightforward and hide away all the other functions (like making lists) somewhere where people who don’t care about them won’t accidentally stumble upon them when trying to actually buy items..Ted_hessVersion: 21.1.3

Changes have ruined the app for grocery list usersMy family and I been using this app for over a decade. What we want is a shared digital grocery list that anyone can add items to during the week, including by scanning empty container barcodes before they get recycled. It then learned our preferences and made it easier to add things we get regularly directly to our list. When in the store, it would tell us which aisles things were in. The latest app update has been entirely optimized for a different shopping experience, namely pickups. Everything gets routed to a cart. Getting is from the cart to a list for in store shopping requires substantially more clicks and if you want to update an existing list it is extremely clunky. Even barcode scanning to my list requires several more steps than it did before. This is a great app for online shopping. If you want to do in store shopping because of food allergies or the desire to explore new food options, this is no longer a useful app. I’m thinking of checking out the new Albertson’s store now..Daniel SinarsVersion: 87.2.1

Wishful click listingPlaced an order for pickup at my closest location, unfortunately it doesn’t participate with clicklist. Instead of warning me of this my order went through to the closest location that does participate (6 1/2 miles away). The original charge to my bank account went through immediately after placing the order. Called customer service to try and get the location changed but the poor guy was no help, even mentioned locations in a state I’m not even in. Picked up my order, the lady was amazing, order was correct. Only missing one thing because I opted out of any substitutions. Completely pleased. BUT check next day to see if the amount charged was changed to the final total and it wasn’t but they did put through a second charge of the correct amount. I’m sure tomorrow the original charge will be gone but I can’t afford to pay twice for groceries even if it gets corrected a few days later. Coupons and app are awesome but they need to make some changes on how clicklist works..Aw1081Version: 13.6.1

My reviewI am a busy parent. It took me just as long to shop on app as it would for me to walk into the store. The app really is not user friendly. For example, I just wanted to buy rice. I was hoping all types of rice would pop up. But no, I had to search in the correct category for rice. I wanted to buy Jimmy johns breakfast sausage. Could not find it. Because of that I did not buy breakfast biscuits. You lost two items I can not buy. Don’t get me started on the coupons. The customer has to scroll for 15 mins plus looking for what they want. Plus if you try to look up “what you want” you can’t tell if there’s a coupon or not. I feel like I’m missing out on the deals going on. This was not a pleasant experience on my end. Unfortunately I don’t have a answer to my rant. Oh by the way you lost another sell because I could not find my brand of laundry detergent. I can only use All clear and free. I didn’t even care if it was on sale or not. I just need it. I never could pull it up on app. Thanks for listening. I hope I helped IT with how they can improve the app..Las vegas eastsiderVersion: 20.2

HelpI am a senior lady with little experience ordering on line. I have tried over and over to order on line and find it very difficult. I finally got the app to work for me and I thought I was set for the next time. But no, the company wants us to reset the app now and I’m back to square one again. I have spent hours trying to put in an order, just to finally give up and walk into the store to shop. Which is my second difficult task since I am handicapped and can not stand. I find it hard to get things out of the refrigeration areas due to the electric cart and refrigerator door being in the way. Or the product is on the side line of the door which stops me from reaching it at all. Or let’s talk about the top selves of the aisles. Thank u to some of the employee but mostly to the customers that have come along to offer their help. I so appreciate your kindness. Please give me some input to get this right. Sincerely, Mrs Wilson.U even make this difficultVersion: 71.3

Slow and hard to navigateCool, I can log in now. Glad that the developers answer quickly when I have a problem. But now that I can use the app, it is so hard to navigate it. I wish the look was more condensed and there were more links to see things like my rewards card number. I had to tap on so many places before I found my rewards card, add my credit card onto Kroger Pay, and now I’m stuck on loading to add a new card… It’s also frustrating to change my email address to the account. What should’ve been a 2-minute process had unclear instructions on whether to type in my old or new email, AND it’s taking so long to go back and forth between my email and the app that I simply just quit trying to change it. I could have been shopping already instead of trying to work with this app the whole time..Iconic_BondVersion: 70.1

Hate the new app! It is awful!I truly hate the new app - I can’t even find my cart, I just went and put things in my cart but now my cart is nowhere to be found! I wish I could add a photo to show that my cart is not on my page! I have to have these things and now I had to place my order with Walmart - it is simply ridiculous! I now have to go through several pages to even find my coupons. And the tabs that you click with the dark blue and black lettering…. Who thought that was smart? You can’t even read the tabs. I am a loyal Smith’s customer, who likes to do the pickup feature, but I’m not going to be able to do any pickup shopping until someone can tell me where my dang cart button is! Please fix this! You took a perfectly user friendly app and made it impossible, and now I have to shop with Walmart, a store that I truly don’t like. Please fix the app ASAP!!.JDW-wyoVersion: 88.1.0

Glitchy latelyRecently my cart keeps dropping items. I ordered a ton of groceries today and when I got home, over 30 items were missing. I looked on my receipt and I didn’t see them which means the cart dropped them. This isn’t the first time this has happened. I always LOVED this app but I am getting really frustrated. I ordered 12 candy bars and had a coupon for $.99 each. I only got three of them and I tried to order more with all the groceries that got dropped and I can no longer get the coupon for them even though I just barely ordered them this morning at this price before the cart dropped most of them. I feel like I have to write down everything I add to my cart and then make sure nothing got dropped as I check out. I don’t want to do this though. This never used to be a problem..,.Daisymomma1to4Version: 81.0.0

Put back the Aisle location/sort function on “Cart”Dec 2019: Why oh why can I now not add items into the cart?! Why do they keep updating this app only to make it worse each time. It was fine as it was a couple months back. Leave it alone already!! Original: OMG bring back the aisle locations of products on the shopping cart!! I have a full shopping list of 249 items on the app that I buy frequently. Each week I take items off that list and add them into the cart, using the cart as my actual weekly shopping list when I visit Smiths. The latest update has removed the ability to sort the shopping cart by aisle and worse yet, the cart list no longer visually shows what aisle the product is in! Dec 2019: Why oh why can I now not add items into the cart?! Why do they keep updating this app only to make it worse each time. It was fine as it was a couple months back. Leave it alone already!!.Eddiehou77Version: 20.0

Be Prepared for Online Ordering Problems if You MoveI just spent the last four hours on the phone with three different customer service people trying to get my online order to process. It turns out the reason it couldn’t was because I moved. I added all of my new information…but apparently the store was protecting me in some way by denying my order. So after three half-hour 'on-hold' sessions waiting for the 3 customer service people that were required to get my address properly changed on their records, plus the extra 1/2 hour 'on hold' just to call in, then another 1/2 hour spent changing my personal data on my Smiths account, I finally got my order processed! I think all the long hold times were because other people were having equally frustrating problems!.VsajewelVersion: 77.1.1

Search is useless*Update* Now the “edit” and “remove” functions do not work in the backup/substitutions page. So if I want a different item than what I had previously put there, I can’t edit or remove the old backup item. So bad. This app is bad. I use this to order groceries once a week. Suddenly the search is useless. I put in “tomatoes”, it shows me frozen mixed vegetables, tater tots, and canned tomatoes- all before showing me any fresh tomatoes. Added the word “fresh” to the search, and still most returns were random items. Finally put in “Roma tomatoes” l and there they were. This happens with every item I search for lately. Chips, bread, milk, the majority of the items that show up are not even close to what I searched for. It’s so weird. Please fix the search algorithm. I’m considering changing grocery stores..JennecyVersion: 73.2

Harder to use after the updateI’ve used this app for years for my weekly pickup orders, I feel like it’s always been a bit buggy, the website too. The design on the new update is not user friendly, or very intuitive. Having the cart icon disappear when you click search, and not having it come back unless you click another icon is bad design. But mostly I switch between both the app/website and have noticed that since the update, items I add in my cart on mobile do not get added to my cart on desktop. It’s the exact same account, and I was able to use both like this before the update. Please fix!! I’ve had multiple items missing from my order because I had added them to my cart on mobile, and checked out on desktop..KeaksneakVersion: 88.2.1

DisappointedI’m a huge fan of grocery pick up! I’ve been ordering from Walmart for about a year and now have a Smith's Marketplace that does the pick up. I’m a Smith's shopper anyway so I’m trying to switch, but the ease of finding products on the Walmart app is SO much better than this Smith’s one. Items that I know Smith's has won’t even show up as an option. The most random items do pop up when searching that aren’t even relevant to what you’re looking for, making it harder to find something as simple as breadsticks. The filters aren’t great, on Walmart I can filter by brand and narrow it down making my search super simple and fast. You can’t save frequently purchased items to your “favorites”. I do like that the coupons are right on the app so I guess that’s one plus. I’m just super disappointed and will continue my shopping through Walmart until Smith's can make some much needed improvements..GingeratorVersion: 17.5.1

SubstitutionsI received an email that asked me to approve or disapprove substitutions by a certain time, which I completed within the parameters. When I arrived the substitutions I disapproved were in my delivery. The young lady delivering my items said not a big deal my order had not yet been charged. On my way home I received a call that my card had been charged, they couldn’t refund my card and I would have a credit at the store in Los Alamos which is kept in a notebook. Why ask for approval or disapproval if Smiths isn’t going to look at it. Also a substitution of cherry tomatoes for small potatoes is not a good substitution. Keeping credits in a notebook is not efficient. I now have a $25 credit that I can only use in Los Alamos and that’s if the notebook isn’t lost. The credit should be applied to my online account and there should be a process to refund money..BemywolfVersion: 24.1

Several difficultiesThis app was very difficult to use. Items I know the store carries are not found on the app. The categories are not helpful and the searches do not show all items. I had to use several different searches to find a single item. The app kept defaulting the store to Wyoming and I live in NV, even after I changed it back to my store -twice, I was lucky to have caught it before checking out. Also, there is no way to find out that delivery is not an option until I spent over an hour to get 15 items and was checking out. Then I was able to choose pick up as an option, but it had changed my store to WY again! My pick up time is not until tomorrow, so I guess I will see then how that goes. I regularly use the Walmart grocery app and this is so much more difficult... chances are, I won’t use it again..21136978Version: 18.1

It’s okay, but not greatFor a store with such great products and employees, this app doesn’t live up to your brand. With the coupons, I have two major complaints. First - the layout doesn’t allow you to either see the image of the product and the title of the items is always cut off. So I can see Kroger Brand T…. But then I have to click the coupon to see what it actually is. Second - when I’m in the store, if I scan the items barcode, the coupon associated with it doesn’t pull up. Instead it just gives me the order picker or store location option. Might I suggest that your software engineers download the Target app and give it a try and take some notes. Bring your app up to the amazing brand standard you have created in the stores, please..JxfalklandVersion: 53.2

It’s great when it worksWhen the app is functioning it works great! I love the list feature and moving everything to the cart is super easy. It’s not always the most intuitive but I’ve been able to figure it out pretty well. However, more often then not the app is unusable with an error that says “An unknown error occurred. Please try to view this feature again in a few moments.” But the feature is just the entire app. It’s most frustrating when I’m trying to find an item in store or when I’m trying to add an item to my list before I forget. I’ve also often had problems viewing my pick up order after I submit the order. The app as a whole is very glitchy and I wish whatever bugs there were could be fixed..Kyr96Version: 56.2

Scam!!Do not use Smiths app to order anything!!! I ordered some soda and a toothbrush and it arrived fine, but the next day I realized I had been charged $210 for that, and when I looked at my order on the app they had marked that they hadn’t given me my items but instead substituted the items with over $200 dollars worth of “substitutions” that I never got. Then when I called them I got fed through a stupid automated system that wouldn’t let me talk to an operator, gave me $5 credit and hung up on me and I had to call back again to get ahold of someone who could actually reverse my order and get me my $200 dollars back. This whole experience was an absolute joke and makes me not want to even shop there in person anymore and I have been going there regularly for a long time. Do not trust the smiths app under any circumstances!!!!.Sandly WVersion: 54.2

Much Harder to make a listSmith’s please put the search bar back to being always on, and the my list icon always on or on the home screen. With the new update it is much harder to build a list for shopping in store! 1. The biggest issue is the search bar is hidden behind a menu, not only does this take an extra click from the home screen to get to, but unlike before, where the search bar was always there in most menus, now it is only in the search menu. So you have to back out of any menu you are in until you get to the search menu/icon. 2. The list menu is hidden. before the List menu was on the bottom bar at the home screen. So one click to enter and one more to the list you wanted to use. Now it’s hidden! You have to click on the cart, then the list icon, and then the list. Adding another needless step. Worst of all I can’t search for items from list menu anymore, so now I got to back out twice just to search! This is a grocery store app, in which the main point is to 1. look up items in the store and 2. Use it to shop at that store, which I assume is good for business. Now it’s a pain to use search and “My list”.ThePoorSoulWhoUsesListVersion: 87.2.1

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 95.0.0