City Market Food & Pharmacy Customer Service

City Market Food & Pharmacy Positive Reviews

Clicklist is life changing - the app is VERY convenientI love clicklist and I tell everyone about it. We order on clicklist ever week. This app works great and makes keeping up with our grocery list super easy since my husband and I can both add things to the same cart. We do not use the shopping list feature and it is actually a little bit of a disconnect for us. I really only have 1 critique/suggestion.. I would like for my “special instructions” to be saved so I don’t need to enter them from scratch every time. It takes 10-20 mins to add all of the special instructions. Over all this service is A++++. I will continue to use it week after week..LhoopsVersion: 13.5.2

Refund request limitI loved this app and recommended it often, but the automatic limit on refund requests for delivery and pickup orders is making it unusable. It seems like every order I receive something damaged or a poor substitution choice. That would be understandable if the refund process was simple. However, after about certain number of refund requests, the app gives an error and the only course of action left is to spend 10+ minutes with customer support to get back, what, $5? I understand the security reasons, but I shouldn’t have to pay for something I can’t use, and I shouldn’t have to spend excess time to rectify the problem either. I hope you will improve the refund process..RhotcjkiVersion: 81.0.0

Best App EverI love using the online order service and home delivery for City Market. Can order from the online menu, and I can add to the order, all from the comfort of my home. The delivery can be within the same day or whenever I choose. It also provides extra income for those who work for the delivery company. I never seem to have any major errors and never seem to have items missing. Love this convenience!.Adbocker fanVersion: 59.2

Not intended for in-store shoppingThere are some serious UX flaws in the app for anyone who intends to use the app for in-store shopping. It’s clear the app pushes users to delivery and pickup. For example, although I have chosen “In Store” as my shopping style, ADD TO CART is the call to action, not add to list. Also, many items are listed as PICKUP ONLY as though I cannot go into the store and buy milk and eggs without assistance. So looking at frequently purchased items means clicking into each one, finding the tiny list icon and checking it, then going back and the frequent items list scrolls back to the beginning. No easy tap tap tap go to the store. Similarly, scanning a UPC at home only allows you to add something to an order/cart, not a list. And YES, you can convert a cart to a list, but many people build a list over several days then go to the store. If the app respected the IN STORE toggle, and added items to a list instead of forcing pickup, I would recommend this app for shoppers..Greg748Version: 89.2.0

Convenient & SaveI love having everything in one spot and the ease of picking everything up without going inside, especially as a busy mom with 4 kids, skips the begging for junk food in the check-out line! It took me a while to get started with using the app and pick up but after the first time I was hooked. Revolution in shopping!.KJSage1981Version: 55.2

InventoryAlthough this is convenient . Every time I order several of my items are not available . Which is a bummer if you have dinner planned. Also, when I get fruits or vegetables there is always something wrong with them. Who does the shopping should know to look for good items . Like know how to pick them or at least think about what they would eat. I am placing another order and hopefully all is good . I would rather go in but with what is going on I don’t want to take a chance. I do appreciate that you are an essential worker and risking yourselves. I thank you for your service..EmleeteeVersion: 25.0

Fine until you have a problemI love using click list but the app has slowly stopped working. First it was that I couldn’t see my substitutions, then I couldn’t select substitutions or see them, now, in addition to the aforementioned issues, I can’t reset my password nor can I create a new account. I’ve also tried emailing their help desk, which was a joke because they said my issue was resolved without anyone doing anything or contacting me. Kroger should be better than this, it’s frustrating..BOW CMJ 2016Version: 47.2

Friendly every time!The older gentleman that brings my order out always goes above and beyond, I truly enjoy seeing him when I’m picking my order up! He’s friendly, professional, helpful, cheerful, efficient, effective, fast and just all around the best employee I have ever encountered at city market. If I could give him 100 stars, I absolutely would!.RedAltimaVersion: 45.0

First time usingThis was the first time to use this app & service to pickup my mom’s groceries for her. It did take a little time to figure out how to use the app but that will change after using it a few times. Really appreciated the app having items I purchase on a regular basis! Very helpful!! I will be picking up my mom’s order this evening & I expect all will go well..Frequentflyer24Version: 24.1

Not user friendlyIn the amount of time it took me to make a list and get it scheduled , I lost my time slot, had to go through the web , skip the app all together. What a complete waste of time. I could have already been there and bought my groceries and home! Figure it out!.Poppys78Version: 13.5.2

App issues with grocery pickupAlthough my local store offers pickup, the app won’t allow me to select my store. Therefore, many times I have had to order from Safeway just so I can do pickup. The time savings of pickup is huge and I really prefer City Market as their prices and many times also their products are preferable. Sadly, they will continue to lose my business until they can fix the app..N/A AVersion: 77.1.2

Low stockYou need to hirer someone to list all your stores stock for your pick up customers,I couldn’t find .... lambWeston crinkle cut fries made in Idaho ,or a bigger size no sugar added ketchup. It was difficult to find stuffed green olives , I spent way to long on that one thing .. you should list All the green olives .. I had to think on the name brand and then it came up .....because of that I’ve been mainly shopping at Walmart their site is better to navigate .. I hope this helps ..LimppingVersion: 24.2

Some bugs in itThe app generally works well. But there’s a bug. When I add a special instruction to an item in my shopping cart and click save, then open the next item, I see the special instruction I just wrote for the previous item. And if I go back to the previous item, the text I wrote is gone..Jeffrey FrecklefaceVersion: 85.2.0

Want to like more but some issuesThe app is great for keeping track of purchases and lists, but the amount of times the app has reset or crashed without warning and I’ve lost my entire cart is frustrating. I’ve even had this happen for pick up orders on home wifi. If the app could be a bit more optimized for stability it would get 5 stars.Capt T-TimeVersion: 51.3

Surpassed my expectationsI can’t believe I waited so long to do the pickup service! My only concern was that they would pick bad produce but they proved me wrong. Everything was excellent! The only downside is that you can’t use your own bags so there is a negative eco impact re: the use of more paper bags..NicastickVersion: 38.1

Grateful!!Just a quick note to express our thanks for the tireless efforts each and every staff member at our beloved City Market in Avon, CO are putting in daily. We know the sacrifices you are making to keep our shelves stocked and doing it all with smiles on your faces. We appreciate you ALL!!!!👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻Thank you so much and please stay well!!.RebeccaSchneiderVersion: 21.3.1

Very Convenient for Grocery Pick upI really liked this app. The search algorithm could use some work. Not a fan of the update- the text doesn't fit. If I add an item to the cart, abs want to add more than one, I can't because the "+" button is subsequently off-screen. Further, I liked the banners. The purple or yellow banners across the tops of items helped me see deals quickly and easily. Now they're harder to see..NoTaco4MeVersion: 30.3

Convenient, especially in the time of Covid.I’ve used this app for awhile now and it keeps getting better. I just used the pickup function for the first time. It would be nice to be able to add items directly to the cart from the coupons, list, and weekly ad tabs..D L TooleyVersion: 21.3.1

Love this City Market!I’ve been going to this 32 Road location for years. I know some of the employees because I have shopped there so long. They are always friendly and helpful. I have moved from that area now, but I continue to go there anyway. Love it!.SamsTessVersion: 44.4

Can’t say enough! ⭐️⭐️⭐️⭐️⭐️I absolutely love click list! It saves me so much time and my dog waits only a few minutes instead of all the time before when I did all of the shopping. Click list is a life saver!!! Thank you team!!!.Nora Mae Marie the 3rdVersion: 55.0

Updating the accountIt was a 45 minute nightmare to update a credit card. I finally deleted it and had to add the correct info through the pickup order, as there is something wrong with the edit feature in the wallet part of the ap..Gj gmaVersion: 26.3

Online shoppingIt would be nice if the ad was reflected in the app when doing online ordering: 1. Be able to see the special prices, like buy 6, save $3; 2. Be able to add items to your cart (not just your list) directly from the weekly ad..Audreydb79Version: 16.0

Easy to find items you wantCity Market has the best on-line ordering for pick up interface. Items are easy to locate and place in the basket. Payment is smooth and confirmation of order is quick..Cajun501Version: 21.5

EhI have so many problems with this app but I love the idea of it because I shop at City Market. It continues to crash after updates and reinstalling and is so slow. I wish the barcode scanner would link to coupons the way other grocery apps do. Also, a lot of times the deals listed in store are not listed in the app. It’s ok but it could be way better..20Cj19Version: 17.2

Shop mode automatically startsSince I am at the store quite a bit, every time I open the app it automatically goes into store mode to start shopping which generally I am not shopping. Should be able to disable it, at least something where you are asked yes/no for store mode..Spike $45Version: 18.1.1

App usageThis app needs to reflect the shopping experience People have in a city market more directly. City market is mostly a grocery store and yet I’m searching through 20 categories and half of them are not even food. Plus I’m having to look through items that are too similar to be shown on a list next to each other..DnsockskdVersion: 24.2

Figuring it out and Customer Service didMy first order and pick up. Had some problems with my app and putting all my info in. Customer service was great. Very helpful. The young man was very helpful, very pleasant. I’m getting use to the app. And going to use it more..Happy CustormerVersion: 16.3

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City Market Food & Pharmacy Negative Reviews

Absolute nightmare app and awful companyI don’t even know where to begin. Let me just say if you even lose a card and try to associate a new one with your account, just slit your wrists or switch grocery stores. It is the biggest screwed up mess I’ve ever seen. There are so many layers of platforms, customer service, databases, etc that they don’t work correctly. It’s just such a mess that I’m shocked a company the size of Kroger has problems like this facing their customers. You’ll talk to people in India who can’t help you. You’ll talk to chat people who say it’s fixed and over and over it’s not. You’ll get disconnected from 800 numbers over and over after waiting 30 minutes. It’s just an unbelievably unprofessional and sickenenly frustrating experience being a Kroger customer. I sincerely hate Kroger and City Market. Just a horrible, horrible company with no concern whatsoever how poorly or unprofessionally their operations are executed. And digital coupons, which say “Scan here” in the store have no way to scan and load and are completely useless. Don’t believe the fake coupons you see on your food items. If you watch at checkout, you’re so getting screwed out of all of those and Kroger is so glad you’re that stupid and don’t ask why. Con artists..RobotazVersion: 41.1

App needs de-cluttering & re-organizing, please.This app is a mess due to poor design and jamming too many features in one app and on single pages. I frequently use this app on my phone, but the pages on the screen are so incredibly cluttered with oversized, unnecessary images and text, multiple functions and images crowd each screen, and is a hassle to navigate. I shop in store and just need to clip digital coupons to save some money since grocery stores insist on going primarily digital. Constantly navigating around the the Pick up and Delivery menus. I know you now have a dedicated delivery app. That’s great! Is it possible to combine your pickup and delivery options into a separate app? And just have an app for your in-store shoppers needing digital coupons option only? Also, in your Clip Digital Coupons section, please provide a function to enlarge the product photo for the item I am interested in purchasing. The thumbnail photo provided is too small to get a good look at the product and the Details are mostly a legal disclaimer that does not include actual, useful product details..Dusty Western BootsVersion: 43.0

App is buggyJust updated two day ago and wish I didn’t. I built my shopping list on Sunday at home and my list disappeared and later came back. Went to the store Monday after work with limited time before I had to pick up my toddler from daycare and my list completely disappeared from the app again TWICE while I was at the store (all while I was on the store’s free WiFi so I can’t blame cellular coverage). Ridiculously inconvenient time for it to fail while I’m strapped for time! I finally got off Wifi and tried remember everything I needed to buy for the week at my north Durango location and rushed to check out. List reappeared right before I left. I love my little town and the store’s helpful staff but wish the app worked better like Albertson’s where it suggests coupons by what I add to my list. Developers, please make the app function like other grocery apps and don’t make it so damned difficult to search for and add coupons or grocery items to my list. I also agree with the other reviewer who said they couldn’t search for common items they know are at their store. Update or link the databases better please!.DurangoMom17Version: 18.1.1

CouponsTake a lesson from Safeway/Albertson app and improve Every Thing! Your pickup is cumbersome (unload from storage to cart, unload from cart to car, unload to house) while Safeway’s is simple (THEY load my car, I only do the unload to house, saving 2 steps of moving the groceries!!). Next: The coupon clipping at Safeway is Sooo simple. Just clip on the picture in the weekly ad and Voila… that coupon pops up. This easy coupon clipping compared to yours which requires me scrolling through hundreds of coupons to find the one I need and then doing that Every Time I ad an item to my shopping list !! Your app, shopping and coupon clicking is tedious, time consuming and inefficient. Same with your automated Pharmacy voice system. Same with your grocery pick up and go system. Your store’s lack of customer ease and extremely complicated systems to shop/save/order prescriptions/ etc is extremely evident when compared to the ONLY other store in town… Safeway! They have made ALL of those very easy. Learn!!.Colorado Mountain MomVersion: 70.0

Too Many Hoops to Jump ThroughIt’s bad enough that grocery chains like this require you to buy certain quantities in order to get the advertised price but to make matters worse, now we’re required to clip digital coupons in an app that I don’t want on my phone. To top it off, the app doesn’t work to give you the discounts you clipped when you get to the store. I love holding up the line at the checkout as I force the clerk to play tech support with me while I run down the receipt to point out all of the discounts they missed so they can be entered manually. Once again, I just “clipped” a bunch of digital coupons in the app but they don’t appear on my shopping list or anywhere else in the app. I work as a Quality Assurance tester for large-scale mobile apps and I honestly don’t know who would approve the release of such a buggy, poor user experience as this. Please hire a design and testing team that focuses more on functionality rather than just appearance..WuTAppsVersion: 69.3

Garbage auth setup produced Red Mist more than anything elseTo level set, I am a developer. I build websites including mobile sites. I provision servers. I have trained AI models. I am very familiar with UI and UX. Every time I find myself in the very unfortunate position of having to use this app in a store to find something I dread the experience. Why? Because if it’s been a week or an hour the app has logged me out. Sure the app will allow you to “access” the app without login but it’s useless. Why did you even bother to have an unauthenticated state when the app can do nothing but direct you toward a login? Something we’ll hear a lot more about. Ok. Let’s log in. Does it remember me? Social Login? Nope. Pasting a password into my login manager (Bitwarden), not permitted. Grrr. Already feeling tithe annoyance rise. Fine. We’ll do it the hard way. OK. Now we’re logged in. Select store. Wait. I already did that. OK. Select store. Finally. Search for product. “Sign in to Add”. Wait I don’t want to add, I just want to see where the item is hidden in the Byzantine system super markets use. No option to do so. OK, fine. Login again. Again, the hard way. “Select store” Again. Do this two or three more times. Get red mist. Again. Give up and find employee. Safeway has this down. Copy them. And to the person(s) who made the decisions to 1) set the user session at “half-life of a snowflake in July” 2) forego social login 3) put store search behind the auth…these were bad decisions and you should feel bad about making them. “Red mist” is not the UX you’re looking for..RobK5000Version: 78.3

Terrible customer serviceI don’t have issues with the app but trying to talk to someone about the app on the customer service number is a joke. My first time I was just trying to delete my value card and add my kroger MasterCard as my value card and it took 4 people to finally help me. The second time I needed help on the app to fix my coupons and When I called the First Lady was rude and didn’t understand what I was explaining, I asked if I could speak to someone else and she hung up on me. My second time calling back I asked if I could speak to a manager and I was transferred 3 different times. My Third time calling I was on hold for 20 mins just to reach a voicemail of the supervisor. This is terrible customer service and I work for kroger!.XoxoexcaliburVersion: 23.3

New update is dreadfulThis app was great and very user friendly until the last update. Now instead of having Kroger pay fuel points and a few other things right in the Home Screen, now you have to click here go over there restart the app click here scroll down. It is absolutely awful. You also used to be able to search while in a list and now you have to go completely out of the lists, search and then add to the list- same deal if you want to scan a barcode in the store. It’s terrible. Such a pity- going to the store is a massive pain now..CaptainRebekahVersion: 94.1.0

Keeps getting harder to useThis app used to be helpful but it keeps getting worse with every update. I want to add items to the shopping list and shop it in store. The newest update makes it difficult. I don’t use the cart options as they don’t show the aisles in store. I add items to the list even when not found in stock to help me select an alternative in store or even when out of stock while making my list the items are in stock in the store, and the new list only lets you select and add to list in stock items. Stop forcing the cart shopping!.JkjjjjgffcdVersion: 88.2.0

Needs improvingThis so needs This app needs improvement’s still. I don’t like that they got rid of the store aisle indicator next to items in my shopping cart. Also, when I’m checking out for pickup, after meticulously going through each item to make sure I have everything, I suddenly find I need to go through almost everything again to choose if I want to allow substitutions- which I never do, so at least there could be an option to select everything at once. Maybe I need to update something since the app was redone? But I wasn’t prompted to, which you’d expect..MissaLynn123Version: 20.1.1

Digital salesBy advertising great deals, City Market brings people into their stores. This is Marketing 101. By making the best deals digital only, they ensure few will get those bargain prices. Tried too many times, pulling out a device, searching through every single sale item, trying not to block aisles, and failing anyway. There used to be search feature on sale items, it disappeared. Having to update to get a sale price is frequent and won’t work in the store. The clerk suggested I go to the entryway to update. My mother won’t get these sales, she has a landline. I can’t get them with a smart phone..LcswdonnaVersion: 56.2

Super slow nowI mostly use the coupon part of the app. The new cards for the coupons look nice but they’re incredibly slow to load and slow to scroll through. I’m on a older iPhone so I get that it’s probably great on the new ones but there should be some tweaks to help performance on older devices. I’m also not a fan of the in-store experience loading automatically. Again, on a slower phone I always have to wait for that to load first before I exit out of it and use the regular version of the app which I prefer most of the time..Mike6545Version: 21.5.1

Can be betterI use the list feature for my runs to the store. It’s nice to see which aisle things are in. When using the app in the store, it force closes often and I have to navigate back to the list which takes so long I may as well walk down each aisle. Each time I search a new item to add to my list I have to re-do the filter for “In Store” which is pretty annoying. I’ve started creating a list in the app, then just writing the items/aisles down so I don’t have to deal with the force closes..W3rd89Version: 59.0.1

Version 94.3.0I use the shopping list to shop. This latest update changed it completely. It doesn’t list the same way, it’s large icons. The coupons clipped don’t show up on the list unless you click into the item, but then it just shows available coupon, not that it was clipped. Worst of all, there are no quantities so you have to remember how many of each item to get. I hope this gets fixed and back to the way it was in the last version very soon..LBPinkVersion: 94.3.0

Absolute garbageKroger pay scan rarely ever loads the first time. I have to sit at the self checkout for more than five minutes refreshing, waiting, etc for the barcode to load. I disconnect my wifi, connect my wifi, etc. I make sure it’s updated. I alternate between using my pin and face ID. It’s embarrassing, a waste of time, and very annoying. I have no idea why this app has 5 stars. It’s not user friendly (tech is second nature to me) and it’s super, super slow. Deals at City Market are good though if you know what you’re looking for, but this app is just not it man..Lyzzi McguireVersion: 74.1

Failure of an appThis app consistently fails to allow my purchases I will check my information I will ensure my debit has the cash required and every time it will tell me there is a problem and usually all I have to do is close out the app entirely and try again but many times that doesn’t work and it will tell me the same message over and over again this is not an issue with my bank as I have checked with them this is an issue with this app do not by unless you absolutely have to.What is High SchoolVersion: 80.3.0

Painful to useThe app keeps signing me out. I get to the checkout and open the app and it says login error and signs me out. Then I make everyone wait while I try to remember my user name/login to scan my account card. I could use my phone number but since they make me waste my time signing in they can wait with me. One of the employees was trying to show me where clipped coupons go and they couldn’t when find them. They gave up laughing and saying “I hate this app”. Poor design and very unintuitive to use..🎾🏀🏈🏉⚽︎⚽🏐⚾️-erVersion: 66.2

Archaic appWho’s idea of a game is it to have people go in and search for coupons? It would be much more convenient and customer service oriented if there was a select all option. Also, every time I find a brand I like, it’s discontinued. It also seems like I don’t get the discounts, such as the free delivery or buy 5 save$5, when I use the app. The discounts should be subtracted, it should be clearly stated what discounts have been taken off when I place the order in the app..JusttakeanamealreadyVersion: 17.5.1

Coupon section is super buggy with the new update!!I love this app for the coupons, but this new update has made it super tough to clip coupons. When you click on the particular coupon to get more info and details, it links to the coupon below it. So for instance, if I click on the info for deli meat, it links to the details of toilet paper info below it. It’s pretty annoying, and I’m unsure if I’ll actually get the deal..SarahBSSCOVersion: 54.2

No longer worksFor those of us who don’t feel the urge every year to buy a new phone, we’re out of luck. iPhone 6 and older won’t accept this updated app. Oh well, I’ll go back to the old way, having the clerk adjust the sale price manually. Unfortunate waste of time for everyone. And now, no longer works on my old iPad Pro, either. Not buying a new iPad so I can use the City Market app.3204msVersion: 56.2

Christmas DinnerI ordered the Turkey breast dinner, with all the sides, for Christmas since we had family here and I’m unable to cook this year. This is the first and the LAST time I will order this! The turkey did’t look or taste like any turkey I’ve ever eaten. Nearly all of the sides (stuffing, sweet potato casserole, green beans, etc) were unpalatable. I was so embarrassed having family having to endure that. Needless to say most of it ended up in the trash. Oh yea, the pumpkin pie was good. I wonder how many others agree with review?.Old peckerVersion: 53.3

Cannot remove couponsThe app could be great. Digital coupons seem to work great. But the fact there are coupons I can’t remove is annoying. My husband added one, purchased the item and removed the coupon from his app and it’s still on my list, clogging it up. Also, the coupon filters don’t work, as Clicklist coupons display when they are allegedly filtered out. Just makes more useless coupons I have to look through. Bugs need to be worked out!.Cheyenne's mumVersion: 13.6.1

Seriously bad service and appMountain town delivery, and they were the only local service… so no choice, but lets forget about the up charge they do on all prices online, let put aside the missing items, and dont worry that when you call to talk to them… their verbal assurances of refunds NEVER happen (still wanting on a refund from last thanksgiving). NOW they need to be forgiven about system crashes and orders being delayed or canceled. SO THANKFUL WALLY WORLD HAS PICKED UP THE TERRITORY.Icoro aVersion: 75.2

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