Kino - Pro Video Camera Customer Service

Kino - Pro Video Camera Positive Reviews

The lack of geotags !I’m a big fan of this app. I appreciate how the developers have designed it to be user-friendly, with an interface that isn’t cluttered with unnecessary features. The quality of the footage is also impressive. It’s much better than the native footage from the iPhone camera and has a DSLR-like quality. I plan to use this app while traveling, and I’m particularly interested in the Geo-tagging feature. It would be great to be able to see my videos on a map later, which would be very helpful. Additionally, I would appreciate it if you could add the ability to assign the app to the new iPhone camera button. I’ve seen other apps that already have this feature, and it would be a great addition to this app as well..Johnny marshalVersion: 1.1.2

Great app, a little bit laggy.Kino is an amazing app with support for every single this I need except for TWO things. Number 1, I want to be able to change the shutter speed to something that isn’t one of the built in presets. There is only and option for 1/30, 1/60, 1/120, and 1/240. I think that if a slider was implemented rather than presets (or just alongside the presets) the app’s functionality could be much improved. The other thing, not too big of a deal but still something worth mentioning: anamorphic de-squeeze. I would really like to see a feature that allows me to de-squeeze my 1.33x lens and for other users, their 1.55x lens. I understand that you can always do this in post production, but it would be much quicker if it could be implemented directly into the app. One last thing that I think they should work on is fixing the bug where the ISO slider doesn’t work at all. This happened to me and I can’t seem to change the exposure unless I use an ND filter. Other than that, it is an amazing app with a stunning design and it has so much potential. I look forward to the future updates. Both to Kino and Halide. Especially the ones that include the camera control button.😉.PaytonBanksVersion: 1.1.2

After seeing Apple’s FCP camera app I’m adding a starI love the fundamental concept behind Kino and I applaud how hard the team is working to put the finishing touches on this great app. The provided LUTs are interesting but I’d like to see a curated library of LUTS users can individually download. I’ve gotta say that after using Apple’s new FCP camera app - I was more than happy to go back to Kino. One last comment - as I said - I applaud the fresh take on controlling the camera’s essential features while allowing the camera person to keep their concentration on the story they are telling. This is one great app!.Photo IdahoVersion: 1.0.6

Has potential but still needs work.Pros: The interface is very intuitive, clean, and simple. The automotion and the instant grade features really differentiate this app from the competition and simplify the shooting process. Cons: More than half the grades are only available for log footage so if you don't have an iPhone 15 you won't have access to them. It's a shame they couldn't produce equivalent grades for standard rec709 as well but maybe they will in the future? I also tried to import multiple LUTs from my davinci resolve folder but could not get any to import successfully despite the LUTs working fine in Davinci. The .cube files were within the 33x33 size limit as well so not sure what the issue was there. Also external microphones do not seem to be supported. I tested with the Hollyland Lark m2 Bluetooth microphones and was unable to get it to work. This is a shame given that this is supposed to be a pro app and audio quality from the onboatlrd iphone microphone leaves much to be desired. Hopefully this can be added in the near future. Finally, there is no tap to focus or tap to adjust exposure like there is in the default iphone camera app. This may have been a deliberate design decision but it would be nice to have the option to enable/disable these features for those who want them..MasterchungVersion: 1.0.1

A must have and an incredible priceThis app is a must have for anyone wanting to take their video to the next level. For non-professionals, it gives you both the benefits of Log without having to mess with it, but also works well as a way of introducing you into the format. For professionals, there are a variety of benefits to this app. If nothing else, it’s a great way to quickly set up a shot and see how the post processing Lut is actually going to render..KevinJEdwardsVersion: 1.0.1

Only 7 Grades for iPhone 14 Pro?… come on.First off this is an incredible app; functionality, design, and user interface are top notch. However, as an iPhone 14 Pro Max user I am very disappointed all of the grades are not available. I would understand on a technical level how the processing power of an older iPhone would be limited, but between an iPhone 14 and 15 it’s pretty negligible. I suppose we’re 3 months away from the new iPhone, but still. Apps like this are only purchased for the ability to use filters, or in this case Grades. Hopefully more will be allowed for the iPhone 14 Pro and Max..BraveheatVersion: 1.0.2

Needs custom presetsLove the app but I was really hoping to be able to customize the preset shooting modes to be able to switch framerates with one click. For example there are 3 preset shooting options, 4k 30 HDR, 4k 30 P3, 4k 24 Log and customize. I don’t shoot 4k 30 at all and especially not in hdr. And 4k 24 in log is ok but I prefer ProRes LT so either way I have to go in and customize every time I want to change my frame rate. Seems like it should be a no brainer to make that entire section fully customizable. Would love to see this in an update please. Will change to 5 stars.Anthony81lVersion: 1.1.2

They listen!!!As a Vlogger this app hits it out of the park! Ive asked for the volume shutter to work and the added that.. now my vlogging set up is complete!!! this is better than the Final cut camera app from apple.. plz keep this simple to use and i love i can record non pro res video on an external SD card! apple default camera only lets you record pro res on external SD cards or ssd that are fast enough! thanks team!.Shaun lawrenceVersion: 1.0.6

Hits the sweet spot!Thanks for this terrific app. Excellent functionality and interface design. Makes shooting on my iPhone a real treat. Hits the sweet spot for video camera apps- useful automation with enough user control to make the iPhone able to produce high quality work. Perfect app for what you would use an iPhone, as opposed to a cinema camera, to shoot..Meg The DogVersion: 1.0.2

Impressive start…So far I’m liking what I see. Nice layout and easy to use controls. A couple things I’d like to see improved in the next version: an option for a larger histogram window and manual white balance controls. Hoping this will eventually become my main video camera app but it still has some catching up to do. That said, it’s a great v1 release and I look forward to seeing where it goes..DlawrenceVersion: 1.0.1

Wonderfully thought-through, delightfully designed video app for iPhoneI’m amazed what the folks at Lux were able to pull off in a few short months. Kino is an absolute joy to use, being both simple but with powerful control when you need it..Jackson S. HayesVersion: 1.0.1

Another excellent appIt was a quick download and I was already shooting better looking videos thanks to the Grades. I don't consider myself a pro in video recording, yet it was so easy to get started. I will definitely explore what else could be done..GreenwaterfountainVersion: 1.0.1

I love Kino!Great creator apps make the complex easier, even fun. Sebastian and the entire Kino team always find a way to enrich the creator’s toolkit with experiences that improve what matters and abstracts away that which doesn’t. They hit another homerun with this app and I’m a happy customer and proud supporter..JackCohenVersion: 1.0.1

Please support zooming!I am always zooming and swapping lenses and it bothers me that I can’t do either while recording in this app. I want to use Kino for general video, as a full on replacement to the camera app. Mainly so my footage looks better with LOG and LUTs, but as far as usability, it’s really lacking. I’m also surprised I’m getting lag when navigating the app on a 16 Pro. Looking forward to improvements!.KylejohnsonkjVersion: 1.1.2

Do you want the best?If you want the best quality video your iPhone can record, look no further than this app. It’s incredible how much more cinematic this footage looks than the stock iOS camera app..Dr. Cordell DoemlingVersion: 1.0.6

Great app, one thing missingLove the app, but having to scroll around to pick my favorite luts is no fun. Kino, please make the LUTs able to be arranged. That would be dope and make the app more seamless to use. Much appreciated if you do!.HeymikegreyVersion: 1.1.2

Awesome idea and simplicity BUT…I’ve had the camera for a few weeks and it’s awesome! I’m a huge fan of the instant grading/lut profiles but for some reason the app closes every time I open it immediately. It’s frustrating given that I paid for it..ShsoejehdodnVersion: 1.1.0

Perfect app only one complaintThis app is amazing off the bat. Only one thing that would make it 5 stars, please allow an option to record at 30 fps. Instagram doesn't play well with 24 fps making videos choppy.ThisisnotmyregiewbrlVersion: 1.1.2

A stunning contribution to software designThis is what app design is all about Taking something you thought was done And showing that we have not even begun.Ric.ethVersion: 1.0.1

Audio issuesGreat app, wonderful controls, day 1 buyer. There are some audio issues when using a 15 pro max and selecting to shoot in 4k 60fps pro res. Audio goes out of sync or completely cuts out. At least it did for a good amount of my videos which sucked but it happens. Also unable to use the 5x camera when shooting in the same format. There should be a dialog box that says it doesn’t support that format rather than black screen and the app crashing..AgustincarvajalVersion: 1.0.5

Great out of the gate. Needs Apple Watch RemoteAll I need is an Apple Watch Remote app to control this so I can do self-tape auditions. I’d love gimbal support for my Zhiyun gimbal (Filmic Pro had gimbal support), but the Watch app would be so great to have..NicolasdVersion: 1.0.4

Simply the best.Kino is stunningly designed, attractive, intuitive and fun. It’s easy to use and produces incredibly high quality video. My new go to! I use it daily, a great deal & worth every penny..PoierjgdfklnvxVersion: 1.0

Starting off greatThis is a great point and shoot app while using Luts to color grade instead of having to do it in post but there’s a lot of clipping when recording outside in the sun. I’m sure this will be fixed soon..@TB_King24Version: 1.0.1

Add file name, camera and location please!!Love the app and how nice it is to use. Can you please add file name, camera info and location for the video?? Please 😊.Pitu 2Version: 1.0.5

OptimismI do not professionally record cinematic films on my phone but I happily paid ten dollars for an app that makes me feel like I could if I wanted to..CastIronyVersion: 1.0.2

Outstanding. Best Video Camera app!This team -wow. This is exactly what I’ve been waiting for since the iPhone 15 Pro came out..B3 K1Version: 1.0

PLEASE ADD TO APPPlease add to app the ability to pinch zoom in and out and Pause and resume for easy editing please in the next update thanks.Lemont_hillVersion: 1.0.4

For the “right now” momentLove this.. so easy. So simple.TexaRicanDyceVersion: 1.0.4

No audio in playbackWhen I try to watch the video in the Kino app, there’s no audible sound. I made sure the volume is all the way up and I am speaking while recording..GauravgaryVersion: 1.0.1

Latest update crashes every time I open the app…..Love the idea but the latest update caused the app to crash every time I tried to open the app..Tom2517Version: 1.1.1

Constantly switching back to HVECThe app will constantly switch back to hvec instead of apple ProRes 422. I really like the in camera colorgrading..Ender_DragonSlayer1284Version: 1.0

Record with volume buttons?Why can’t I record with the volume buttons?.Legato895Version: 1.0.2

Amazing teamSo happy this group of amazing people worked together to create something this good to us. It all comes down to Log and LUT choice on device. But they went the extra mile with added functionalities and very clean sleek design. Loved it. Must have for all serious iPhone film makers out there that don’t want to spend too much energy on post edit..Diego ChiquitoVersion: 1.0.4

Ok, but needs some basic “pro” featuresThe app has some good things going for it - ease of use, preset grades - but it’s missing a few basic “pro” features, custom white balance, focus peaking, and timecode..ShehstarVersion: 1.0.1

Cool colour grading presets but the zoom feature can be improvedI enjoy using the app, especially the color grading presets, which add a lot to my shots. However, the limited zoom options (only 1x, 2x, and 5x) make it challenging to use in varied shooting scenarios. A more flexible zoom range would greatly enhance the app’s usability and creative potential. Expanding the zoom functionality would make this app far more versatile.Lamy_TeeVersion: 1.1.3

No hdr if auto gradingThe custom settings says that HDR rec2020 is enabled with 4K and the hevc as a codec, but actually, what is being recorded is SDR. so the only option to have HDR in the app is to use the Apple style, which is basically the same workflow as using the Apple camera app. If you have anything, but the very latest iPhone 15 pro, instant grade is not usable in an hdr workflow. But that is very much Apple fault, not the devs..Argie42Version: 1.0.1

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Kino - Pro Video Camera Negative Reviews

Too heavy on processor and easily crashes and glitchesHeavily do not recommend this app. The entire app freezes up when recording, and captures glitchy and spotty recordings. I’ve tried full 4k with 24, 30, 60 fps and it has not recorded a single good video. Color grading seems to be great and everything is awesome, but it doesn’t matter at all if it can’t even capture basic video. Not even close to worth the money if this doesn’t get fixed soon. iPhone 13 and iOS 17.4.1 Edit: did some more testing and it seems to just be an issue with processor overload. I bet this app works great on newer phones, but my phone’s not *that* old, and kinda disappointing to know that they didn’t do any real testing to make the app backwards compatible. Would like to love this app, but this needs to be fixed ASAP or just only offered to newer iPhones..LucasV07Version: 1.0.1

Doesn’t work as marketedI wish I could leave a better review. Bottom line - for $20 I expected better customer support. It’s been several weeks since I contacted support and have only received one response asking me more questions that were already in my ticket. The app advertises that it will write to a thumb drive or hard drive but it will not stop writing to my phone even though it detects the drive. The LUTs also only work with HEVC and not with ProRes which is disappointing if you want to bake in one of their looks. To be honest though, I would never use any of these LUTs professionally as they all look stock and none feel appropriate for any content. I hope this app improves over time but I don’t recommend the purchase in its current form. Stick to the camera app on iPhone, this doesn’t go above and beyond..DOOK_NOOKEMVersion: 1.0.6

A complete jokeProfessionals (and amateurs) beware. This app is limited and overpriced. That might be fine (who am I to stop people being separated from their money) if it actually worked. What’s wrong with it? Let’s see: LUT import is broken, effect selection is laggy beyond belief, focus peaking is useless, the video feed freezes constantly, and most importantly, the footage is not consistent or reliable. The app skips to the point that 120 fps video becomes 50 fps or lower. That’s on a BRAND NEW, top of the line iPhone with NO effect applied. It’s even worse on older phones even at lower frame rates. There are plenty of good camera apps on the store so look elsewhere..EvenThisNicknameIsTaken314Version: 1.0.1

Audio is an Afterthought?I shot a live concert yesterday using Kino exclusively. The app crashed a few times, which is forgivable for a V1, but when I play back the successful recordings, the audio is unusable. The quality of the audio seems ok, but it’s way out of sync with the image, and seems to cut entire chunks out. If it was just a timing issue, I could adjust it to match, but it’s unworkable and unusable. During capture, the VU meters were peaking at the slightest noise and there’s no setting to reduce the input levels. Very disappointing for a paid, professional app..PhathomlessVersion: 1.0.4

Crashes hard on iPhone 13 miniGreat simple interface and the LUTs look promising but doesn’t work on my iPhone 13 mini. Was going to make a video with it today under time sensitive conditions and it crashed hard as soon as I hit record, crashing so hard it killed Springboard and forced a soft reboot. Needless to say the Apple camera app fired right up and had no issues. Have no idea how this was bungled so hard. Please dogfood on devices other than the latest and greatest..Catcher BlockVersion: 1.1.0

Annoying bug with videosThe app is pretty great but randomly out of nowhere I’ve been noticing that all of my videos captured, the last couple of seconds added at the end are just stills of the last captured frame, making all of the videos I captured essentially useless. Also, I tried importing numerous LUTs and most of them always gives an error saying something like “There was an error importing your LUT - We failed to parse line 3 of the file” for instance..Ur_mum53Version: 1.0.6

Buggy and crashes a lotI was looking for a good video app and found kino now I have halide and specter and they both work great and I thought kino would too but sometimes it refuses to open or crashes and the only way to fix it is to delete the app and redownload it causing me to lose footage if this is fixed I think it would be a great app but for the time being just wait.Sir balls the 8038Version: 1.1.0

No goodApp performs terrible compared to other apps even default camera app. Recording quality looks terrible, cannot zoom in our out while recording. This app is not ready to be published. Stick with Blackmagic Camera. It’s free and has way more features than this. I wanted to give this a try because their photo app is excellent and app privacy policy is user friendly..NYY7000Version: 1.0.2

Audio is missing?I already emailed their support but I figure given the $20 price tag, this needs to be highlighted. Recorded a bunch of videos today and most of them either have no audio or the audio cuts out after 2~ seconds. Tried exporting the videos to my Mac and the audio is simply gone. Inexcusable for an app that costs this much especially when there are free alternatives out there..Sax6575Version: 1.0.5

Feel ScammedRecorded 1 hour + video with tweaked settings, started running slow towards end. Then when I ended the recording it crashed. It said it was taking up storage somewhere, then it went away. Won't be using again, hoping for a refund since now it crashes and I can't rely on it to reliably record..126DerekVersion: 1.0.1

Totally unreliableOn a shoot for 10 mins and the app crashed. Couldn’t open it again. Deleted and reinstalled. Ran for a few takes and crashed again, unable to open. Running on a 1TB 15 Pro. I love everything about the app, it’s just not reliable for real work yet. Be warned..SuperjunkmasterVersion: 1.1.1

App won’t openOnly the opening marketing screens open. Freezes on preference for Regular/Custom despite restarting phone and reclosing app. No mention in FAQs and hard to contact Customer support. Beware until they fix this.Corporate profit rulesVersion: 1.0.1

Nice app. Crashes CONSTANTLYOn my iPhone 15 Pro Max. Crashing constantly. Especially while trying to load some videos to apply Luts to. Very unreliable. Perhaps beta test before $$. Can’t use this for anything I rely on..AndrewCCMVersion: 1.0.1

Won't launch after closingDownloaded and opened fine. Quit the app. Tried to relaunch. Will not relaunch Tap it, screen blinks, grey's, and nothing opens. Only way to relaunch is to uninstall and download again... Please advise. Will change once bug fixes.JonWamsleyVersion: 1.1.0

Cant Open appBeen trying to open the app for a few days, tried reinstalling but still not working; its totally unusable on my phone.Derek MorleyVersion: 1.1.0

Capture issues; no response after writing inEncountered some audio capture issues when using this and wrote in to support. No response after I followed up with requested info so I can’t use this..Mike3292Version: 1.1.0

The app freezesI installed the Kino app on my iPhone 14 Pro Max, opened the app and it froze after the first few intro screens. I deleted the app, rebooted and tried again. Same problem. I cannot get past the intro pages..DockirinVersion: 1.0.1

KinoWon't open Stuck at setup I paid good money for this garbage app.Reno12335Version: 1.0.1

I’d love to try itIt sounds like it has a lot of great features. Unfortunately, there is currently no way to advance past the tutorial screens to actually start using the app itself..Mike2520Version: 1.0.1

BuggyLots of bugs, crashes constantly on my 16 Pro Max.Pretty PsyduckVersion: 1.1.2

Would love to use it…The app is immediately crashing on my iPhone 14Pro… Seems like 13$ lost since the support e-mail got me an “Unable to deliver the mail because the recipient does not exist”….VPlantevinVersion: 1.1.1

Immediately crashesEvery so often I check to see if this app works at all. No. It still crashes immediately. Zero stars if I could..Z5hVersion: 1.1.0

No geotaggingEvery camera app should have geotagging.Mars Warrior 462Version: 1.0.2

Ruined reputationThe app is nothing close to being polished. Sure there’s beautiful good looking UI but that’s about it. Details need a LOT of polishing Also what’s up with the LUTs I can select? No matter the colourspace and the codec I can only see 7 LUTs but in settings there are 12 + Neutral. Weird.剃剃Version: 1.0.1

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