Hopp: Get A Ride Customer Service

Hopp: Get a Ride Positive Reviews

Really difficult to push startReally difficult to push start at times it did want to self propel from a stopped position.Totally real dudeVersion: 178.0

Great but add some stuffIt’s a great app but if you can add where if you buy a coupon and you have minutes left but your coupon expires make it where those minutes go to the same coupon and get that with the coupon like if you have 100 minutes and have 27 minutes left and expires, you could make it where you buy another 100 minute coupon and it gives you the minutes you didn’t use back so 127 minutes! Please add this it’ll make your app better.Justin/JamiVersion: 235.0

Best Thing Ever!!!This was the best thing that I could ever happen especially in the Washington DC White House area. There’s nowhere to park and by the time you’re finished looking at exhibits, you’re miles away from where you parked initially. It was easy to get started and the park anywhere option is perfect. I really appreciate your service..Mr Mardi GrasVersion: 229.0

LocksThe bike was unlocked when I found it and therefore I left the bike as I found it, in better shape and in a better location..ElectricScooterGirlVersion: 229.0

The take upThe take off took a lot more effort pushing off than with a Lime scooter..5ftfgVersion: 192.0

Hard and very slow to Move after traffic stopI was stacked in the middle of the road when the scooter unable to move more than 1 mile per hour. Parking is a huge hassle..Sunday 2025Version: 192.0

In a RushYou need to adjust your photo algorithm- I know I am usual alt in a rush and don’t have time to do a bunch of pictures cause your algo won’t accept. I had to do it only twice but it needs to accept photos when they are correct.Jdavis5206Version: 187.0

Easy to useThe app actually worked.User1235!Version: 221.0

ExhaustedIt was nice to have a shuttle so to speak back tot he car after a long day and a diatant view to the White House.Hooded monkeysVersion: 181.0

Low speed limitGood service, fast check-in and check-out. But very low speed limit..Jabed1Version: 203.0

Very goodSuper helpful , something I would recommend.MMBTYVersion: 196.0

RidingBumpy ride on side walk do not permit on the street it’s a bit better.CartoonShow79Version: 232.0

Charged 6.21 for a 5 min rideThe ride is nice but yall are charging extra for no reason.CashcasaVersion: 215.0

Lock damageAll great but the lock had a damage and I struggle on locking at the parking.Cuks2Version: 178.0

IN LOVEHOPP ON IT. There are blinker features too!!!! They’ve thought of everything.Lexi ShalalaVersion: 202.0

Easy and convenientThese scooters are SUPER fun. Very easy to use. Great app. Cheap to rent. What’s not to like?.MroatmanVersion: 174.0

Easy and safeEasy to use and it was fun.RaysayactionVersion: 182.0

Make a new appPlease make a new app called Hopp Food.Ian jean louisVersion: 194.0

Great rideThank you ☺️.SunnyMiami2024Version: 186.0

FactsAnytime I ride with Hopp I appreciate the safe driving I have experienced from my trips!.~*Pôlǒ*~Version: 238.0

ExpensiveIt should be cheaper than uber only then it can survive.੩asssssVersion: 173.1

Hopp petDo not use this app for travelling with pets because the drivers aren’t comfortable with dogs and they’ll cancel on you after you wait for 10-15 mins to arrive and then you get charged with a cancellation fee..Chiragsss31Version: 191.0

Excellent serviceDrivers are very very punctual in pickup.Sanjay156Version: 238.0

Great rideQuick and much less expensive than UBER.JormadmomVersion: 238.0

Fantastic serviceA much better Non American alternative to Uber. Drivers are courteous and say that Hopp pays better than the others with much better fare transparency..SuwinVersion: 238.0

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Hopp: Get a Ride Negative Reviews

HORRIBLE customer supportI downloaded the app because it said i could get my first ride for free but when i tried scanning the scooter it was wanting to charge me. when I talked to customer service it took over five hours for an actual human to respond and when they did they told me that I would get charged and they would send me the money back within 14 to 30 days depending on the bank and when I asked how much I would be charged exactly instead of answering my question, the person just said have a great day and when I tried sending it again to get a response. They just said have a great day again and ended the chat..ED8INVersion: 189.0

Worst management & worst driversNEVER USE THIS IF YOUR TRAVEL IS TIME SENSITIVE (30-60 min delay every time) With 60% off, prices are exactly same as uber’s prices. Drivers keep on cancelling the rides because they probably don’t get paid enough? Start booking 30-60 minutes prior to when you actually want to leave. I was trying to use it to go to the neighbouring city for a game. My team charges $20 to anyone who is late. I booked ahead of time via hopp and rides were getting accepted but cancelled by driver in every couple minutes. This went on for 20 minutes!! I ended up booking uber..#brooooVersion: 198.0

Also Scammed by HoppSimilarly to the May 11th review “Driver scammed me - Zero support from Hopp,” a driver on 7/30 refused to pick me up because he claimed my luggage wouldn’t fit in his empty trunk. The driver waited 7 minutes to cancel yet lied and said I wouldn’t be charged. When I contacted support, first they claimed I should have notified the driver that I had bags despite the pickup spot being at an airport. Then, support doubled down and claimed “the fee was applied correctly” despite having evidence the driver was parked at the airport afterwards. Apparently this is habitual with this company so avoid at ALL cost. I wish I was aware prior..Traveler228Version: 197.0

Not a great first rideI decided to give these a try since I was visiting DC and I was not super impressed. First when I scanned it said it declined my card even though I paid for a subscription. Secondly it had “slow areas” which would maybe be ok but when you are following other people who do not have those it’s actually a hazard. I think there’s still kinks that need to be worked out..UnduhuivsafjcdsbbasiusdcbubhVersion: 228.0

Driver scammed me - Zero support from HoppCalled a ride and the driver showed up in a Toyota Highlander with an empty trunk. He refused to pick me up because I “had too many bags and need to call an XL ride and pay more.” Hopp charged me for the driver cancelling the ride. I rebooked the trip and fit all my supposedly “excess baggage” in the trunk of the new driver’s Honda Civic. So clearly the original driver is just looking to price gauge people. I reported this to Hopp customer service with photos of my baggage alone and packed into the Honda Civic. They refused to offer any support or remove the charge. I guess they’re in on the scam. I hate Uber, but it’s better than a company that chooses not to operate in good faith. Side note: even with Hopp’s intro 50% discount it’s still the same price as normal Uber for some trips..EsiGuitarVersion: 186.0

Zero safety accountability!Save money in exchange for useless customer support and the worst driversThe driver nearly caused a high-speed collision by failing to yield to oncoming traffic while holding a phone in his hand. Despite providing an official police report for stunt and distracted driving, support refused to take any responsibility. They didn't even refund the trip, let alone provide compensation. They prioritize protecting dangerous drivers over passenger lives. Absolute scam.Встаёшь раноVersion: 216.0

Customer service horribleWorst experience with customer support, lost my phone on my ride and they were no help in contacting the driver had to go to Apple to find it. Customer service was unwilling to help and told me because I was calling from a a different number I would have to email support of course I’m calling from a different number I just lost my phone.Kidist OVersion: 227.0

Better scooter appsHonestly, the ride was fine but never have I encountered a scooter company that forces you into finding somewhere to lock your scooter. Definitely odd and inconvenient and had I known that at the outset, I’d have tried to find a different scooter company. It adds miles trying to find a place to lock.FdfhiteessVersion: 188.0

Extra Wait Fee is RidiculousThe app starts the timer before the driver has even parked, resulting in an extra wait time fee even though I had been waiting outside and looking for them after driver parked past the pick up spot. Customer support was absolutely no help..NickywithayVersion: 195.0

Customer serviceVery slow and poor customer service. Takes forever to be connected with an actual human and even still they take long to respond and solve the problem..Yes152Version: 194.0

Scammed by driver and support has been uselessUsed the app for the first time to get picked up at an airport, the driver assigned to me waited until he dropped me off to start and instantly finish the ride. I was charged $25 for a late fee despite being picked up instantly and support has essentially ghosted me..LiamcamVersion: 213.0

Don’t used this servicesThis app is lucky they don’t have negative stars. Scooters are trash takes about 10 seconds before it moves customer services was horrible. I purchase a pass. I used the scotter parked it closed on the app yet my ride wasn’t ended. Horrible services.Dcmadness81Version: 188.0

Worst App Ever!! No Customer SupportI lost an item in the car and the supervisor told me that there was nothing he could OR WANTED to do. That was his direct quote, couldn’t get in touch with anyone else and the whole app and support service is terrible, got scammed with waiting times too..SoccerMaster125678Version: 187.0

Broken scooter and no refundI gave them my credit card info for a ride where the scooter turned out not to work. They charged me $16 despite me reporting the issue and attempting to end the ride multiple times. Never again..AP3954Version: 201.0

Can not figure out how to use 30 minute passI just bought a 30 minute pass and I can’t figure out how to use it. Every time I try scanning a bike it prompts me to pay again. What a garbage app and user interface.No-nickname47282Version: 211.0

Horrible experienceWould not go over 2 miles an hour after two minutes of riding would really like my money back for a waste of time.SETTIEDVersion: 199.0

Not transparent (Washington DC)Really disappointed with this service. I paid for 60 minutes with unlimited unlocks but the app charges me $4 per unlock. Tried reaching out to support but received no response. Forced to walk the rest of my journey..DulraVersion: 215.0

Worst support and map systemI was charged $5 as a cancellation fee just because of it was showing a wrong location. And when I tried to contact the support no was ever responded to me.KirtuniaVersion: 191.0

Safety IssuesThese scooters are very rickety, have very slow acceleration, and poor suspension. They’re unsuitable for use in a city environment. The handlebars are loose, the controls are not responsive enough to avoid collisions, and the wheels wobble. Call your city council representative and BAN HOPP TODAY..Payton AlexanderVersion: 193.0

Never AcceptThey were great earlier 2025. But lately none of the drivers accept any fares and so you waste a lot of time on the app just waiting for no one to come..Ba-kkVersion: 219.0

Terrible age verificationYou have to verify your age with a selfie basically every ride and the stoppers are a pain. If your connection isn’t sequestered for image upload you can’t ride. FIX THIS PLEASE.YOMAMA#1Version: 195.0

Don’t waste your time.By far the WORST transportation app i’ve ever used. drivers will say they’ve “arrived” but will be at a totally different location. don’t bother with this app.Yolo468Version: 215.0

Extra charge!!!I have a very bad experience about Hopp in Toronto . They Charge me more than the agreed amount and when I asked them about that, nobody answered me and no body care about passengers..NanaroyaVersion: 180.0

Too slow10 mph js too slow for city driving..JWB in DCVersion: 216.0

What the heckWhy did I have to drive block after block trying to find parking and it wouldn’t let me park at any of the parking stations lol.LoserjulesVersion: 227.0

Scan did not workHad to scan 5 bikes and charged additional money.SIS1515Version: 221.0

Not workingWasn’t locked when I found it and didn’t work, would like a refund.DivaRoxyVersion: 227.0

Horrible, horrible, horribleWhat kind of scooter app requires age verification *every single time* you need a ride? Insane. Slow, clunky, and inferior in every way.Hitchcock007Version: 195.0

No buenoThis service is horrible barely have parking and used up a lot of my money deleting app today.Shawnie209Version: 225.0

Terrible rideThis was the worst experience in my life. It was super hard to do and I would not recommend it..CgicgcigVersion: 228.0

Forcing someone to park away from home is bsI refuse to walk into dark shady blocks because you won’t let me park in front of me house. It’s unfair bias and unsafe..Shlee24Version: 225.1

FrustratingCustomer service is extremely unhelpful and slow. i have had numerous issues i’ve never faced on lyft,uber etc. yet have had problems continuously with this app. unless the prices go down, you’re better off with lyft or uber.Kim.hxynhVersion: 189.0

The worst customer service everThe driver was so rude and he doesn’t allow more than one person in his car, he asked before he headed to my house, when I complained the support team said it’s his right even I sent them a screenshot of chat with the driver to prove that he was so rude even when he arrived he was arguing with me asking me to cancel so he can get cancel fee. Never use this it’s not safe and I am not able to even delete my account, they don’t allow this to be done from the app and you contact support they never get back to you. They just need to keep your information and keep account to show that they have customers..RokebaVersion: 189.0

Support and driver was horribleSo I ordered an XL he was literally 5 seconds away decided to turn and drive downtown Toronto when I’m in north York I waited for 25 mins before contacting support. They did not help at all, they had me in tears. Disgusting customer service and beware of some of these drivers this is dangerous.EllycgVersion: 187.0

Truly awfulThis app may be cheap but operational execution is horrible. Tried to get customer support to help with an issue and received zero assistance. No avenue for escalation either. Disappointing. I was excited to start using them, but decisively going back to Uber.NenkskammwjskVersion: 200.0

UNSAFEI don’t recommend this app, especially if you are a woman and need to commute alone. Drivers are sketchy and the rapid expansion of the app allows everyone to become a driver with a lack of quality and safety vetting. Twice a driver called asking me to cancel and do the ride off-platform, and yesterday I had to jump out of a car due to very explicit sexual comments. Yes, it might be slightly cheaper, but it’s not worth putting yourself at risk..RrbbooyyVersion: 219.0

Wait time and customer serviceI was excited for a new alternative and it is usually a bit cheaper then the competition but the wait times are ridiculous and customer service just keeps giving you what feels like pre written answers to your problem but don’t actually solve anything.Tex1990Version: 207.0

Worst ride appDrivers always cancelling last minute before they get to you, Support is slow and unhelpful, drivers are sketchy, if you want to get somewhere on time I suggest ordering the ride an hour before as they cancel 20 times before someone actually gets to you, drivers most of the time are scammers also will sit in one spot and wait for you to cancel or drive past you. Whether wait and save ride or right away it always takes an hour for someone to actually accept ride without cancelling. Save the headache and spend a little extra for Lyft or uber..Cael0urVersion: 232.0

LateIf you want to get late from work! Book Hopp! They will break your hopes!!.VardaanQVersion: 227.0

Spirit airline version of UberExactly what my title says. It is a slightly cheaper version of Uber, but ends up being more expensive in the long run. I’ve used it twice. These are both my experiences. First one my son called he literally got charged seven extra dollars because there was two minutes of traffic. Yes they charge extra if there’s traffic. The second one I had called and the driver didn’t even get the right location. He was literally four blocks away. I even messaged the driver saying you’re not at the right address. He was extremely rude and argued with me and I said look at the road signs where are you? It doesn’t say my address that’s in the app. And then he cancelled the ride. Hopp in a polite way told me to go you know what and they weren’t going to give me a refund. Honestly, pay the three extra dollars and just take Uber or Lyft. It’s such a shame because when I was in Europe , bolt, which is the company that owns this one was a wonderful service! I don’t know why their Canadian one is trash..MelissaCassieVersion: 205.0

ScamI referred 5 of my friends and everytime i have to go to support and ask for my discounted rides and soon as i took 1 ride they remove my promo which they advertise as for 5 rides.S.RzvVersion: 201.0

Very bad serviceCustomer service is very bad. They don’t solve any problems. Also app first gives promotions and then it shows up as unavailable when we try to use it. Really bad that your company is using fake promotions to increase customer base..Your_hater_1331Version: 201.0

Unprofessional drivers and hidden chargesAlthough Hopp provides some promotional discounts for first time users, the service is much less desirable. Many drivers are unprofessional and do not speak English so it’s very hard to communicate with them. As a result, they often take the wrong route, which requires detours that increase the total time to get to your destination. GPS is also very glitchy and there are hidden charges that will significantly increase your overall cost, making the total much higher than Uber or Lyft. Although their system GPS indicates the route will be taking a toll road, the toll charges are not included in the upfront cost like most other ride-share apps. Therefore, after the trip, you’ll see a big increase in your total cost to account for the extra toll charge. Finally, their estimated wait time is also extremely off. Every time before I book, it indicates wait time of 2-3min but after booking, the wait time increases to 15-20min. Overall, would definitely not recommend using this app..Livi226Version: 200.0

Be aware of scam.It happened few times to me already. I am waiting for the car outside of my building and get a message that my free waiting time has expired, so I am calling the driver and asking where he is? They arrive few minutes later after my call but every time I get charged for the waiting time. The time I was waiting for the driver, not vice versa. This is the way how this app gets extra money. BE AWARE!.VladM1Version: 200.0

Worst experienceMost of the times drivers confirm the rides and don’t show up and cancel the ride right before their pick up and customer service agents are not helpful at all..Param_AroraVersion: 199.0

Use uber and lyftThis app is trash. Drivers do not pick small rides and wastes time in wait and save and then cancels the ride. If we cancel then they charge cancellation fee. Poor customer service - they never find a solution to the problem..Sainisachin240Version: 199.0

Extra ChargeAbsolutely unacceptable experience with Hopp. They randomly charged me an extra $9.55 on my bill without any explanation or justification. This is nothing but dishonest and sneaky business practice. If a company cannot be transparent and upfront about their charges, then they have no respect for their customers. I will not be using Hopp again, and I strongly warn others to double-check every single charge before trusting this service..CellroxVersion: 199.0

App glitchThe app need to fix because it is not point the right direction all the time.Mable2110Version: 199.0

Cheap but sucksCheaper than Uber but most of the time a car never shows up. Sometimes the drivers will accept your ride and then just sit where they are and not actually come get you. Also it charges you extra if you show up 2 mins late so the drivers say they’re at the pickup location 2 mins before they actually show up to get extra money..Anon72626Version: 199.0

Horrible customer service and horrible driversI had contacted customer help as I was being yelled at by the driver because he messed up the location and I asked him to go to the proper one I put in. He then complained the whole time and asking why I did not tell him sooner. I then said I’m sorry and that I would get out. Then he started yelling at me. I contacted them as I am a young girl getting yelled at on the street at 2 am and how I basically got verbally assaulted. They would not issue me a refund! They said the ride was completed….. are you serious! I was getting yelled at for asking him to go to the right place at 2am. CRAZY !.Cass476Version: 199.0

Driver Cancelled After 10+ MinutesI booked a ride and waited over 10 minutes, only for the driver to cancel. Then the app asked me to wait another 10–15 minutes for a new ride. This is very frustrating and disappointing..KKaur06Version: 199.0

Toooooo late waiting timeIt showed me fake4min waiting time. After i paid and it found drivers, all of them are far from my place over 10min. I was very urgent so I ended up using other app..LbadddddddxxxVersion: 199.0

Inaccurate drop off and terrible customer serviceI was dropped off at a different location COMPLETELY different from the original address I put in. When my driver and I looked into it we noticed that the app misdirected him to a different location while on my app the location was still correct. I then had to spend more money to call an uber instead to get to my actual drop off. When I contacted customer service for a refund and provided PHOTO EVIDENCE of the difference between our locations (driver and mine) they still refused to refund me even though this was not my fault. It’s completely unfair that I had to spend extra money on top of the HOPP fee and I wasn’t even refunded by HOPP. Overall terrible experience will not be using again and share with others that I and DO not recommend at all. Offering a refund to me for their mistake is the bare minimum that could be done and they couldn’t do that..06837274Version: 193.0

Rides take forever to pick upDrivers take forever to pick up and when they do they don’t even move and expect you to cancel. When I cancel and book uber I was charged cancellation fee for their incompetence.Tenzin DawoeVersion: 191.0

ScamThe drives not coming and they taking money they scammed me 5-6 times its cheap but so bad.Cemg uVersion: 191.0

Broken system overcharged 3 timesThe GPS system is broken. Says driver arrives way before they do. Then, they start a "free waiting time" when the driver hasn't arrive yet. One time the driver got lost and I was charged for that too. Don't bother.Guze182Version: 191.0

Scammers. Hidden fees. Long wait times. Drivers keep cancellingSave yourself a lot of effort and money by staying away from this! But you could use the 50% off for the first 5 rides only when you’re not in a hurry to get somewhere and then delete the app. They keep changing drivers and then the each driver makes you wait 8-10 mins before cancelling and then they have the audacity to charge you for it! You’ll never reach anywhere on time. I’ve waited between 15-40 mins for every one of the 5 rides I’ve taken on this app and that isn’t counting the ones that could not happen because they kept cancelling. Plus the ride charge increases after you’ve booked it and they don’t notify you, you’ll just see a higher price charged after the fact. Support is utterly useless, looks like being a particular sort of disagreeable person is the prerequisite to work at Hopps customer support! Would give negative 5 stars if I could!.Anonym0u$!!Version: 191.0

Worst customer seeviceIn the beginning it was cheap . I deleted the app due to poor service . Don’twaste your time .. The agents are terrible ! The fee changes without your knowledge. Total garbage.Mbmp1956Version: 191.0

Don’t fall for promotions they don’t workThis so cold new cab service giving new customers promotions which doesn’t work. I had one ride and after that promotion stopped working, I asked customer support and they did not resolve it , instead they accused me that it’s my fault that promotion is not working and I’m doing irregular activities. Such bunch of cheap staffs doesn’t even know i was just using cab service. Ridiculous App. I’d give minus rating if I could..BrianSh29Version: 191.0

Extremely Disappointed – Avoid this AppI had a terrible experience with Hopp. My driver could not communicate in English at all, chose a poor route, and ended up dropping me off at the wrong location. To make things worse, there was no supervisor or support available to speak with. I felt completely stranded and unheard. There’s absolutely no customer service to assist you when things go wrong - which they clearly do. If you value your time, safety, or peace of mind, I strongly recommend avoiding this app..Yaz.yVersion: 191.0

DO NOT USE THIS APP!!!!Where do I begin? First, there are the creepy drivers who hit on girls (asking where they live), and then there are the dangerous drivers who don’t know how to drive, putting your life at risk. Another issue is how they scam you with cancellation fees when the car is 15 minutes away from pickup. I do not recommend this app. They lack a real support team and hide behind a support bot. Overall, it’s absolutely terrible. It seems like all the rejected drivers from Uber and Lyft are now on Hopp..PasteurlouizVersion: 191.0

Unsafe and dangerousThey charged me two times of around $115 for a $15 ride saying that the driver took a different route. The route change was not consented to me( the ride was at 3 am in the morning). When I tried to ask for refund they keep on saying the same thing without addressing why it was possible for driver to take a different route without my consent and why I was liable to pay for their mistake. Please don’t fall for the discounted prices because they are going to charge you more once you reach your stop. Also it’s totally unsafe..FehdhdbdhdVersion: 191.0

Charged extra without my knowledge or consentThey give an estimated cheap trip fare and then charge twice the price later because the drivers gps is bad and they take a bad route. Now I am late for work and paying extra for it??? This has happened for half of my trips now, not some unusual circumstance. Basically just taking a taxi with the meter running without your consent..Reversetheupdate12345Version: 191.0

They don’t care about customersMy app got stuck after the route was declined by the driver because I added another stop. So I wanted to cancel my ride but the page was stuck and I couldn’t cancel in time, I kept refreshing my app by closing and opening it, but it was stuck and the driver had almost reached the pick up location. Once the app started working I canceled the ride and then I got charged the cancellation fee, I thought let me reach out and explain to them what happened. I went through like four or five agents and one of them asked do you have proof that it got stuck? Like I was supposed to take screenshots or record it when I was trying to cancel in a panic. I have taken Hopp ever since I got the ads for it and have like it and was becoming frequent user but from this interaction I’m really turned off by them. They don’t care about frequent customers..$)(5&&;Version: 191.0

Not charged as Shown before booking the RideLast Thursday i got a ride for 9.5 km and they charged me 25$ for this but at the time of booking the ride the price was 11$ i don’t even get customer support from them not at all worst experience ever not recommending.GurayaseeratVersion: 191.0

Terrible support, lost item no helpI left my valuable sunglasses in a Hopp ride and followed all their steps to get them back. The driver ignored me, and Hopp refused to take responsibility or do anything beyond “we contacted the driver.” No follow-up, no accountability, and zero resolution. Avoid this app — if anything goes wrong, you’re on your own..G98ccVersion: 190.0

Worst serviceI had a terrible experience with this app. I booked a ride from Warden Station after the subway had issues. The price jumped from around $5 to over $7 within minutes, which I understood might be due to demand. But the real problem was that the app said the driver was “waiting” when he was nowhere near the pickup spot. I was then charged for wait time while I was actually standing in the wind with my infant, watching the driver still far away on the map. When I called, the driver said he didn’t know where to go and mentioned the road was closed — he clearly wasn’t familiar with the area. I waited nearly 20 minutes for what was supposed to be a 5-minute pickup. To make things worse, the customer service is honestly a waste of time. It takes days to get a response, and every time it’s a different support person with no resolution. All I was offered was a ridiculous $0.02 waiting fee refund for a $5+ waiting fee, which felt completely dismissive. This app is unreliable and the support system is broken. I wouldn’t recommend it, especially if you’re in a rush or traveling with kids..FirnuebVersion: 190.0

Horrible.My recent experience with Hopp has left me profoundly upset. While the convenience of ride-sharing is undeniable, Hopp's handling of a serious harassment incident, involving one of their drivers, was utterly unacceptable. After enduring an incident of harassment that needed Toronto Police intervention, I expected a modicum of support from Hopp. Instead, I received nothing. No offer of assistance, no follow-up (until after I made an official police report), and certainly no attempt at compensation for the emotional distress caused. Their complete lack of empathy and action in a situation that directly involved their service is appalling. To add insult to injury, after the harassment incident, it appears that I am unable to delete my account. Furthermore, I am unable to remove my payment method, which is a serious security concern. This raises alarming questions about data security and customer control. Hopp's apparent indifference to customer safety and well-being, coupled with these technical difficulties, paints a picture of a company that prioritizes profit over people. If you value your safety and data privacy, I strongly advise seeking alternative ride-sharing services..Molly_1578Version: 180.0

They charged me for extra feeThe writer mistaken the location and clic arrived and they waited for more than 2 mins and the app will charged you for extra. I could not find customer service.123_anitaVersion: 178.0

Pathetic serviceI have booked from hopp multiple times. The driver is never on time. They let you wait 20 minutes and then driver cancel the ride. App starts looking for another driver that will take another 20 minutes. Discounts mean nothing if driver is not on time..Harman0999Version: 238.0

They have the worst customer serviceDrivers keep changing route. They will pickup the ride and decide to keep going further away from the pickup location. When you reach out to customer service the app is so messed up that even getting to an agent is a struggle and when you do get connected the agent is useless. I would never recommend anyone taking rides from them..Nabi3509Version: 238.0

Never use this appIt took me 4 trys to get my card to work, and it took 30 minutes to get a driver?? they kept cancelling for some reason and then by the time i finally get a driver the price goes up by 2 dollars????.Nick98235Version: 238.0

Waiting 10 minutes for a 15 minute rideNeeded a quick ride to another location and the ride was for 8$ and Hopp kept having me wait for 10 minutes for a ride and asking if me I should pay extra 2$ for priority????.Juice_ruiceVersion: 238.0

Garbage appUnless you pay for priority, their monthly fee or pay additional for some premium ride they will not match you for more than 20 minute. And live in central part of Toronto, Canada with so many uber drivers everywhere. Their own map shows so many drivers but no one picks up the ride. Worse than garbage because it wastes your time when you need to get somewhere on time. More than once I’ve had drivers pick up a ride and before they reach me, they stop at a conscience or grocery store go shopping! WTF. I complained to the app and they did nothing. There’s not even an issue type to report this behaviour..GabysrbVersion: 238.0

Terrible Customer SupportHopp has some of the worst customer service I’ve ever dealt with. They are completely unhelpful and seem determined to avoid solving any actual problems. Every response takes forever, and when they finally reply, it’s usually a copy-and-paste answer that does nothing to address the issue. Instead of helping customers, they constantly try to shut down the conversation and get rid of you as quickly as possible. If you expect competent support, don’t expect to find it here..D_m_12Version: 237.0

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