Order comfortable, affordable rides or scooters with the Hopp app. Just open the app, set your destination, and request a ride or unlock a scooter to get where you need to go—fast.
EASY AND CONVENIENT RIDES
To request a ride with the Hopp app, all you need to do is:
1. Set your destination
2. Pick a ride category
3. Request a ride
5. Leave a rating and pay
A WIDE RANGE OF RIDE OPTIONS
Select a ride that works for you, whether it's budget-friendly transportation or something a little extra. With Hopp, you can choose from a wide range of vehicles, from affordable rides to larger vehicles to premium cars for special nights out.
HOPP SCOOTERS*
Rent a Hopp scooter to explore the city, skip traffic, or simply get where you need to go. Scooters are a great alternative to cars, making cities a little better for everyone. And they’re fun.
JOIN HOPP PLUS FOR EXTRA VALUE**
Get more from Hopp with Hopp Plus. Enjoy member perks that give you better value on every ride and added flexibility when plans change.
EASY IN-APP PAYMENTS
Hopp integrates seamlessly with popular payment methods to make paying for your rides easy. Pay for your ride in-app using debit, credit, or Apple Pay.
RELIABLE DRIVERS AND 24/7 SUPPORT
Hopp driver partners are carefully vetted and receive guidance to ensure safety and comfort on every ride. You can easily use the app to communicate with your driver, share your destination, and follow their progress.
WHY PEOPLE RIDE WITH HOPP
- Access to comfortable and affordable rides
- Fast arrival times, day and night
- Prices you can check before you order
- Seamless in-app payments (credit/debit/Apple Pay)
If you want to earn money as Hopp driver partner, sign up at gethopp.com/en-ca/driver/.
Questions? Reach out to [email protected] or visit gethopp.com/en-ca/.
Questions about scooters? Visit https://gethopp.com/en-us/
*Hopp scooters are currently only available in Washington, D.C.
**Hopp Plus is currently only available in Canada.
Hopp: Get a Ride Negative Reviews
Driver scammed meCalled a ride and the driver showed up in a Toyota Highlander with an empty trunk. He refused to pick me up because I “had too many bags and need to call an XL ride and pay more.” Hopp charged me for the driver cancelling the ride.
I rebooked the trip and fit all my supposedly “excess baggage” in the trunk of the new driver’s Honda Civic. So clearly the original driver is just looking to price gauge people.
I reported this to Hopp customer service with photos of my baggage alone and packed into the Honda Civic. They refused to offer any support or remove the charge.
I guess they’re in on the scam. I hate Uber, but it’s better than a company that chooses not to operate in good faith.
Side note: even with Hopp’s intro 50% discount it’s still the same price as normal Uber for some trips..EsiGuitarVersion: 185.0
Really difficult to push startReally difficult to push start at times it did want to self propel from a stopped position.Totally real dudeVersion: 178.0
Extra charge!!!I have a very bad experience about Hopp in Toronto .
They Charge me more than the agreed amount and when I asked them about that, nobody answered me and no body care about passengers..NanaroyaVersion: 180.0
Doesn’t workDid everything the app said and the scooter had 44% battery. No movement at all..Sparkyz68Version: 183.0
Scooter didn’t workScooter didn’t work. Expect a full refund..PDRobbyVersion: 180.0
Didn’t workScooter did not work..N/a129Version: 179.0
Faulty equipmentNo working equipment.DoewrknVersion: 184.0
Be careful - driver behavior🚩🚩I don’t think these drivers are vetted or criminally checked.
I put my gf in a Hopp one evening at 3 am - and the driver hit on her, then insinuated she was an escort. I messaged the driver during the call - he started insulting me calling me insecure.
We looked for safety checks - and it was only an automatic call to the police. I submitted a complaint but who knows if anyone looks at it. Not great for women alone at night.CarlosdcfVersion: 189.0
The worst customer service everThe driver was so rude and he doesn’t allow more than one person in his car, he asked before he headed to my house, when I complained the support team said it’s his right even I sent them a screenshot of chat with the driver to prove that he was so rude even when he arrived he was arguing with me asking me to cancel so he can get cancel fee. Never use this it’s not safe and I am not able to even delete my account, they don’t allow this to be done from the app and you contact support they never get back to you. They just need to keep your information and keep account to show that they have customers..RokebaVersion: 189.0
FrustratingCustomer service is extremely unhelpful and slow. i have had numerous issues i’ve never faced on lyft,uber etc. yet have had problems continuously with this app. unless the prices go down, you’re better off with lyft or uber.Kim.hxynhVersion: 189.0
Support and driver was horribleSo I ordered an XL he was literally 5 seconds away decided to turn and drive downtown Toronto when I’m in north York I waited for 25 mins before contacting support. They did not help at all, they had me in tears. Disgusting customer service and beware of some of these drivers this is dangerous.EllycgVersion: 187.0
Rides take forever to pick upDrivers take forever to pick up and when they do they don’t even move and expect you to cancel. When I cancel and book uber I was charged cancellation fee for their incompetence.Tenzin DawoeVersion: 191.0
ScamThe drives not coming and they taking money they scammed me 5-6 times its cheap but so bad.Cemg uVersion: 191.0
Broken system overcharged 3 timesThe GPS system is broken. Says driver arrives way before they do. Then, they start a "free waiting time" when the driver hasn't arrive yet. One time the driver got lost and I was charged for that too. Don't bother.Guze182Version: 191.0
Scammers. Hidden fees. Long wait times. Drivers keep cancellingSave yourself a lot of effort and money by staying away from this! But you could use the 50% off for the first 5 rides only when you’re not in a hurry to get somewhere and then delete the app. They keep changing drivers and then the each driver makes you wait 8-10 mins before cancelling and then they have the audacity to charge you for it! You’ll never reach anywhere on time. I’ve waited between 15-40 mins for every one of the 5 rides I’ve taken on this app and that isn’t counting the ones that could not happen because they kept cancelling. Plus the ride charge increases after you’ve booked it and they don’t notify you, you’ll just see a higher price charged after the fact. Support is utterly useless, looks like being a particular sort of disagreeable person is the prerequisite to work at Hopps customer support! Would give negative 5 stars if I could!.Anonym0u$!!Version: 191.0
Worst customer seeviceIn the beginning it was cheap .
I deleted the app due to poor service . Don’twaste your time ..
The agents are terrible ! The fee changes without your knowledge. Total garbage.Mbmp1956Version: 191.0
Don’t fall for promotions they don’t workThis so cold new cab service giving new customers promotions which doesn’t work. I had one ride and after that promotion stopped working, I asked customer support and they did not resolve it , instead they accused me that it’s my fault that promotion is not working and I’m doing irregular activities. Such bunch of cheap staffs doesn’t even know i was just using cab service. Ridiculous App. I’d give minus rating if I could..BrianSh29Version: 191.0
Extremely Disappointed – Avoid this AppI had a terrible experience with Hopp. My driver could not communicate in English at all, chose a poor route, and ended up dropping me off at the wrong location. To make things worse, there was no supervisor or support available to speak with. I felt completely stranded and unheard. There’s absolutely no customer service to assist you when things go wrong - which they clearly do. If you value your time, safety, or peace of mind, I strongly recommend avoiding this app..Yaz.yVersion: 191.0
DO NOT USE THIS APP!!!!Where do I begin? First, there are the creepy drivers who hit on girls (asking where they live), and then there are the dangerous drivers who don’t know how to drive, putting your life at risk. Another issue is how they scam you with cancellation fees when the car is 15 minutes away from pickup. I do not recommend this app. They lack a real support team and hide behind a support bot. Overall, it’s absolutely terrible. It seems like all the rejected drivers from Uber and Lyft are now on Hopp..PasteurlouizVersion: 191.0
Unsafe and dangerousThey charged me two times of around $115 for a $15 ride saying that the driver took a different route. The route change was not consented to me( the ride was at 3 am in the morning). When I tried to ask for refund they keep on saying the same thing without addressing why it was possible for driver to take a different route without my consent and why I was liable to pay for their mistake. Please don’t fall for the discounted prices because they are going to charge you more once you reach your stop. Also it’s totally unsafe..FehdhdbdhdVersion: 191.0
Charged extra without my knowledge or consentThey give an estimated cheap trip fare and then charge twice the price later because the drivers gps is bad and they take a bad route. Now I am late for work and paying extra for it??? This has happened for half of my trips now, not some unusual circumstance. Basically just taking a taxi with the meter running without your consent..Reversetheupdate12345Version: 191.0
They don’t care about customersMy app got stuck after the route was declined by the driver because I added another stop. So I wanted to cancel my ride but the page was stuck and I couldn’t cancel in time, I kept refreshing my app by closing and opening it, but it was stuck and the driver had almost reached the pick up location. Once the app started working I canceled the ride and then I got charged the cancellation fee, I thought let me reach out and explain to them what happened. I went through like four or five agents and one of them asked do you have proof that it got stuck? Like I was supposed to take screenshots or record it when I was trying to cancel in a panic. I have taken Hopp ever since I got the ads for it and have like it and was becoming frequent user but from this interaction I’m really turned off by them. They don’t care about frequent customers..$)(5&&;Version: 191.0
Not charged as Shown before booking the RideLast Thursday i got a ride for 9.5 km and they charged me 25$ for this but at the time of booking the ride the price was 11$
i don’t even get customer support from them not at all
worst experience ever
not recommending.GurayaseeratVersion: 191.0
Terrible support, lost item no helpI left my valuable sunglasses in a Hopp ride and followed all their steps to get them back. The driver ignored me, and Hopp refused to take responsibility or do anything beyond “we contacted the driver.” No follow-up, no accountability, and zero resolution. Avoid this app — if anything goes wrong, you’re on your own..X98ccVersion: 190.0
Worst serviceI had a terrible experience with this app. I booked a ride from Warden Station after the subway had issues. The price jumped from around $5 to over $7 within minutes, which I understood might be due to demand. But the real problem was that the app said the driver was “waiting” when he was nowhere near the pickup spot. I was then charged for wait time while I was actually standing in the wind with my infant, watching the driver still far away on the map.
When I called, the driver said he didn’t know where to go and mentioned the road was closed — he clearly wasn’t familiar with the area. I waited nearly 20 minutes for what was supposed to be a 5-minute pickup.
To make things worse, the customer service is honestly a waste of time. It takes days to get a response, and every time it’s a different support person with no resolution. All I was offered was a ridiculous $0.02 waiting fee refund for a $5+ waiting fee, which felt completely dismissive.
This app is unreliable and the support system is broken. I wouldn’t recommend it, especially if you’re in a rush or traveling with kids..FirnuebVersion: 190.0
They charged me for extra feeThe writer mistaken the location and clic arrived and they waited for more than 2 mins and the app will charged you for extra. I could not find customer service.123_anitaVersion: 178.0
Not Cheaper and Bad ServiceIt has a good welcome discount but it's certainly not cheaper than other ride apps.
The wait time is also not very good, I've had many drivers who take to long, some even do an errand like getting a coffee yet I can't cancel and look for another driver because they will charge me a fee because the driver "spent time coming to me" when I can clearly see them idling on the map at a nearby shop..Simon &Version: 192.0
It’s such a scamThe drivers are so unprofessional and always take toll routes without ever asking and I always end up paying more than double which I never signed up for and when you contact the customer support they never ever get back to you!! It’s such a waste !! Total disappointment!!.Parita22Version: 192.0
Unreliable and Time-Wasting ExperienceVery disappointing experience. The driver didn’t arrive on time and went to the wrong address. The app is also unreliable — the estimated time kept changing. One minute it said the driver was 1 minute away, then suddenly changed to 9 minutes. It was confusing and frustrating. Needs serious improvements in both accuracy and service..Neer kVersion: 192.0
Losing an item but no one helpI Lose an item on an car and I have contacted the driver, he said he would send me an address to pick up the item, but base on the fake phone number they provided to contact driver and customer, the driver can’t message me, and I can’t get contact with him after 24 hours. I tried to find the help from support team to let them provide me the driver’s real number or contact him but they didn’t help me , that’s so mean and so stupid I am so agree with this app, the support team doesn’t do anything 🙄.Liao jinghongVersion: 191.0
GpsPrice is good but need to fix gps cuz im always rushing and needs to be on time..Lm.ldVersion: 191.0
Terrible customer supportI booked a ride from the airport and instead of arriving at the arrivals level, the driver arrived at the departure level. He refused to accept that he's at the wrong level and I was charged a cancellation fee. I tried explaining this to the customer support team but kept getting almost ChatGPT generated messages from their staff claiming that he was at the right location. Terrible customer support. Would not recommend wasting your time downloading this app..Ahmad1504Version: 191.0
Not worth itThe drivers cancel every time, you would lucky if a driver kept the ride and picked you up but they would drive for 2 mins and then canceled.BodyOodyOodyVersion: 191.0
Inexpensive but unreliableThe pricing is definitely better than Uber or Lyft, but the overall experience isn’t great. Drivers often take a long time to arrive and frequently get lost because of poor GPS directions. In one case, the driver never made it to the pickup location, yet I was still charged and support argued the driver arrived. I had to change directions multiple times whenever ordering with hopp as most of their drivers dont speak/ understand english. It took extra effort to explain to support but they refused the refund- such a scam their app does not work well and they charged people..Kaia_raVersion: 191.0
Update your map this app sucksDriver didn’t show up in the right location and asks me to cancel the ride for 4 minutes not once.PrestoooooooooooooooooooooooVersion: 191.0
Not even worth the 50% discountDownloaded this app on the recommendation of my friends. I will be deleting it as the service is absolutely terrible. I ended up waiting a total of 20 minutes for 2 rides that never came - one of the drivers completely missed my location and kept driving. Would not recommend this app to everyone, use Uber or Lyft if you want something reliable!.Kewi040506Version: 191.0
Ridiculous!Absolutely ridiculous experience. Drivers kept accepting the ride and then cancelling for no reason—even though the location was completely reasonable. Why accept the ride in the first place if you're just going to cancel?! I spent 25 agonizing minutes trying to get just ONE driver to actually show up. This app wasted my time, tested my patience, and left me incredibly frustrated. Completely unreliable and infuriating..Megha_BhatiaVersion: 191.0
Not Very goodIf I order a ride I expect it to come within a MAXIMUM of 6 minutes- multiple times when I urgently needed a ride, it said the driver is 14+ minutes away rides should not be accepted unless the driver is in the area..Z98945Version: 191.0
Insanely bad customer serviceThe customer service takes 1 day to respond you each time. My friend used my referral code when he downloaded the app with my link, they didn’t give me my referral discount. The first representative told me the promo was applied and i will see it later days when i am taking my rides. Although, there were no discounts at all when I reached out the second time. They told me my friend didn’t use my code to sign up even though he was literally right next to me when he was entering my promo code. Yes you can get cheap rides the first 5 times but after that I would prefer uber or lyft any day over this app.
Secondly the driver navigation is so bad. It takes you the longest and weirdest way possible. I came 4 min ride in 8-9 minutes.
Also, I believe that the drivers are not professional and background checked properly..FloraStrikerVersion: 191.0
Not accurate mapsI had so many problems with the driver.they always come at the wrong direction .please fix the maps.when i booked my hopp,i do it in different address and drive always argue with me that he got the diffrent address ..Anish155Version: 191.0
Not so badIt’s works but at times gives you issues. Sometimes you can’t get a driver or driver say they are there and drive off. But prices at cheaper than Lyft and uber so I guess that’s the trade off for a cheaper service.ITz_TkVersion: 191.0
WorstWorst customer service ever. Pickup spot selection are not precise which leads to unnecessary waiting charges.Aarsh1818Version: 191.0
Overcharged as well as delayed rideOn thursday, I booked ride at 8:50am it reflected 10 minutes waiting time period but later driver came after 9:15 am. I got late for my work due to which they fired me out. Again today, I booked it from canada wonderland, It was charging me $ 21 initially but later it charged me $6 from my wallet which is quite illegal. Don’t download it..……@@@…Version: 190.0
Worst Ride App EverWorst ride app ever! After 5 minutes of searching, it finally found a driver, 15 minutes away. Because I was in a rush, I canceled immediately to book from another app, but it still charged me the full amount as a cancellation fee. This app feels more like a scam than a reliable ride service. Avoid at all costs!.Sam.M21Version: 190.0
Unfair chargesUnfair charges because the driver missed an exit which made the ride longer. Charged for another 10bucks when infact it was not my fault!!! Complained to the support but they never did anything! If you complain to UbEr for unfair charges they automatically refund you on the exact same day! I have deleted this app! Bye.ZhangkoieVersion: 190.0
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