Bolt Driver: Drive & Earn Customer Service

Bolt Driver: Drive & Earn Positive Reviews

HelloIt’s really good driving and earning with bolt but in a country like Ghana with bad roads considering the type of cars used or involved with bolt, I don’t think the commission is favorable at all. Cost of maintenance here is also another problem. What hurts the most driving a distance of about 8km only for the rider to cancel because they feel you’ve kept long or otherwise. Bolt doesn’t compensate drivers with anything. Sometimes you do the math of the commission, calculate the distance and then compare fuel prices and then time, you find out you’re doing nothing and earning nothing. Most drivers here are paying for the car they using , others too have to pay their owners every single day. It’s not favoring us at all. It’s like living hand to mouth kind of . It’s not a good thing to talk of at all... I’m pleading that you review this and make sure we also have enough to live on cos the app doesn’t go off after 12:00am indicating to customers it’s more or less a 24/7 hr service. It’s a risk on most of us our lives here in Ghana as some have been reported killed, others beaten , cars hijacked etc. There’s nothing like risk insurance for drivers and it’s a sad thing cos you have to survive. Bolt should review a lot of things because our lives MATTER!.WësTVersion: 9.0

Young moneyI give it 5***** Because they’re really trying, but I have a complain 🥲 I don’t like they fact that they value riders complain more than drivers, My friend has been driving with bolt for some years, but he was permanently blocked because of a rider complain about something he wasn’t guilty of, which he was supposed to be contacted before being blocked, but they was no messages from you guys, he just got blocked without being contacted, that’s like assuming his guilty, at least you guys should always try to hear from a driver before blocking 🙏 Thank you 😊 you guys remain my number one ☝️.Young noneyVersion: 56.1

Hello team boltBolt has been really good when it comes to earnings I have enjoyed most of bolt policies but it’s saddens my heart to know bolt is soo inconsistent of their bonus programs they run you just don’t know what to expect and it’s like they do what ever they like at any time and also the assurance of being protected by some policies that are effective enough is not seen with their insurance cover , if they even do for us the drivers is another thing for us to think about. And recently bolt hit us all with a Big Bang slap on the face with a 25% commission like we haven’t seen enough yet most drivers like my self pays for the car every week on sales basics whiles bolt know that high cost of fuel lately and not to talk about our bad roads which most clients are being dropped at sometimes after a trip all you hear beneath the car is only noises . I think bolt should start thinking about the driver more to first reduce it service fees from the 25% commission cause we always out there day and night to give better service and even more but yet our our voices are not heard . Won’t want bolt to lose with any other app because we were not heard and taken for granted.... #YOUCANDOBETTER #BOLTDRIVERSLIVESMATTERS.BigFranco🤴🏾🪂Version: 15.0

DriverIt is honestly a good experience to drive with bolt. I also experienced riders exercise more relevance over the drivers who go a long way to maintain their cars at high cost, manage their mental health to be safe on highways, pay commissions, pay government regulators, manage driver scores and many others. Way too much for drivers. Please management should add more relevance to drivers in every possible way and increase the fair price serious customers are willing to pay. Thank you, Emmanuel from Abuja Nigeria.._incomekingsVersion: 43.0

Nature of road1. Most of my trips that I have been relieving are mostly longer from my location 2. The Bolt App doesn’t given me the exaction of the rider’s end destination 3. My Directional Map hasn’t been good since started. Always it says there is not route on your destination. So sometimes I have to ask people along the road or if I know the place myself 4. I think new drivers like us should have a reduced commission rate because we just started and most my ride roads are bad and the payments are small and I have to pay seizable commission to bolt as well whiles since 3 days that I started my shocks had started talking based on the nature of roads in Sekondi Takoradi here.NanaAdjeiVersion: 90.0

Driving with boltObviously, Driving bolt is honestly one in a million kind of opportunity to earn good cash. I have been a bolt driver for a little while now, before my account got suspended because I charged above the displayed amount. I got to know it was an offence late. please i want to apologize, i am a new driver, still learning the rules. I have learnt my lesson already. I want to plead for my account to please be unblocked, as I promise never to repeat such again. Thanks and God Bless as you consider my review..Fresh DavianoVersion: 22.0

GoodI want to tell who’s in charge of Nigeria bolt. If u don’t do something to fix all the drivers wishes a day will come when bolt will no longer be in the market and you know what drivers will always move to the better platform and still make their leaving. Other driving apps are coming up and I see people had started trying them their commission is as low as 114naira per trip of N1500 u take so if you don’t fix this ur driver request 1. Rider cancelling ride and it decreases drivers driving score 2.blocking drivers when their score drops to 74% 3.commission of 25% Basically these are not too big for bolt to work on but as a brother did say it’s ur own way of modern slavery So if you don’t fix it well. It won’t last for too long when u start afresh looking for drivers then it may be too bad.ChocsticksVersion: 36.0

Increase tariffThe only thing I would want is for bolt to increase there tariff because with the price of fuel in Nigeria now, we as drivers hardly see enough money to save after paying our commission, and the most painful part is when you covered a very long distance and they charge the customer small amount, bolt don’t really consider the amount for fuel in Nigeria if not you guys would do something about the price you give to riders..Ebuka218Version: 47.2

Lovely AppThe app is great but some recommendations should in the area of Driver been able see the price 2. The App should be able run with distance and not fixed price because some customers will take you on a route and longer distance with same fixed price. 3. There should be cash back for customers also that way we can maintain more customers. 4. The Developer should make place for customer image..Braveheart0419Version: 13.0

Good appIt’s a very helpful app for drivers. The changes we are having are also good but please try to help drivers be able to make part payments of commissions. Sometimes when you realize there’s no request coming in and you find out the cause is because of debt. Sometimes we instantly don’t have the all funds to pay unless we borrow. So please let that to be a bit flexible for us too.McCory1Version: 73.0

ComplaintsHi I’m Alidu, a bolt driver from Ghana, it’s sad but have to write this, we bolt drivers are having a lot of problems driving with bolt especially with pricing, we can drive people around for hours only to get change which dordnt even tally the amount of fuel and time wasted on one client along side the risk involved please review this and sort it out so that we drivers will have a convienient driving experience thank you.PaydemmVersion: 38.1

Stupid discountsCan y’all hear the plea of we drivers?? The discounts are too much ahhhh… you started that because you wanted more passengers on board and now you have… I can see you think about your customers more than we the drivers… very soon those office personnel’s are gonna move from the office to drive nonsense. You pick a rider and he/she is to pay Gh1 bolt will add 40 who does this how do u expert him to buy fuel nonsense app.NanaRangRoverVersion: 30.0

Bolt is heartlessBolt company don’t value thier driver and they re after their own commission ..how would bolt be using us like slaves …rider would cancel rides my scores would be affected ..they make decisions without putting us that’s is making the money to the company …this is just unfair other countries make more than we here and parts re very expensive we need to work high just to meet up with the partner payments….LawaladeyemiVersion: 29.0

Treat drivers with careHi bolt ,there’s being some issues that you don’t understand..how does someone cancelling should affect me ,is very bad .and when a request is being accepted and later I don’t feeling again,hope is not by force right ..sake applies if we get to their destination and they don’t want again how does that one affect me ..or you guys thinks you’re doing us a favor big no okay ...Nii akporVersion: 46.1

Drivers scoreI enjoyed driving with bolt but the only problem is that they have refused to make the drivers app flexing for drivers that are in partnership with them in nigeria (Lagos) which has resulted to lot of drivers switching to other platforms, I highly recommend that they look into this situation as soon as possible before they lose their stand in nigeria..JayBlack1Version: 29.0

Difficulty in logging inI sometimes be on trips and when I’m to end,it doesn’t,I then restart my phone so if it’s the network it might definitely get better once I restart it,but immediately I restart the phone,I get logged out of the account and if I try logging in,I don’t get the pass but if I login on a different phone it comes,why is it so?.J.PhioVersion: 41.0

My opinion about Bolt in GeorgiaBolt app is workin better then other apps in Georgia , just fee is the very high 23,6 %, while other companies have less. Also there was illegal access to my profile few times and some there fore some function are blocked. But anyway I am using Bolt always.Arsen FAMVersion: 88.0

Help from bothWhy is my bolt driving app is working despite all the requirements you ask from me and have submitted everything… all you ask me to upload have done that… and I have text you several time no reply what can I do to fix my problems.Laje11Version: 58.1

Show Final destination as the client requestNeed to know where the client/customer is going not only where the person is ,after then the app now shows you where you taking the client, you may drive 7 minutes just to meet the client and drive 5 minutes to the destination request. Also can’t see the price cost of the destination till I reach ,need to work on that also ..JallinsVersion: 4.1

Is a very weak and cheat appBolt is one of the weak app I have ever seen ....u can get request and u can’t...Fuel has been increase 7 time within a year in Ghana but bolt has not reviewed it prices....bolt operator in Ghana don’t respect drivers...They don’t have time for their drivers they only have time and listen to their riders......Nana ksiVersion: 9.0

GeorgiaApp works fine. The only downside I’ve found so far is that when you have the radar on 1 km and you get order from 1,7 or 2 km or more and you refuse it, it lowers your activity points! Sometimes it doesn’t so this on the same distance, and sometimes it does! Is it a bug or?.სერაVersion: DI.3.30

QuestionHello Am from Ghana the fuel prices here is too much that we can’t even buy ! But bolt gives a lot discount to customers which is very bad to us the drivers my questions is when will they adjust their price system cus the fuel price in Ghana is very high now.Monies empireVersion: 31.0

Hard work really does pays.The app is been pretty much helpful, it’s my first time on the business. But I can tell bolt is really solving a lot of financial problems and creating a very easy and lucrative means of making money genuinely for the youth. Keep the good work up guys!.Mawulolof5Version: 17.0

Help the drivers..Kindly think of your drivers a bit okay. It’s sad to driver over 15 minutes to end the trip and realize you charge the customer 15gh and bolt will composite with 10gh which doesn’t even reflect. Fuel prices are too high now..Rich YorkeVersion: 31.0

Bolt-direction App...I think in the near future Bolt should work on intergrate or implement their Bolt-Waze App which is quite accurate with directions to avoid clients short-paying us due to Waze/Google-Map’s errors but beside that”Excellent job guys...👏🏼👏🏼👏🏼.TlamzaVersion: 36.0

Pls improve on rating because sometimes it’s not hard as you guys make it hardPls improve on rating because sometimes it’s not hard as you guys make it hard.HolarthVersion: 39.1

ReportThere have been reports of car snatching in Owerri recently. Bolt company should help drivers to stop losing their hard earned cars in the hands of these criminals that disguise as Riders. There should be a provision for security in situations like car snatching ..NewmoniesVersion: 66.0

Change of location by rider after bookingWhen riders change location after booking a ride the driver should be updated to avoid waist of time and resources to the driver. Thanks..MexicoicomeVersion: 26.1

Good app, but…We have, and I’m sure there’s a lot more of people that have some red zones in their city. So, I would be really helpful that we can see the destination when we recibe the ride, at least the red dot. Sometimes it’s not enough the name of the street, or the neighborhood. Please!.AleMachuVersion: 56.1

Moet GingerHighly recommend this app.MoetGingerVersion: 29.0

Love it❤️❤️❤️❤️.WatimagborVersion: 28.0

Really reliableGood rates good company.Ape-exVersion: 24.0

Considering trip distanceBolt should consider the distance before given a trip. One has to drive 15 minutes to pick a customer,only for the customer to cancel trip when you are on your way. Fuel prices are high now. Thanks.Quame AmoafoVersion: 6.3

Bolt driveIs this bolt drive available in Edmonton Alberta? Please do let me know.KeshuuVersion: 23.0

I really like this BOLT company and the driving is perfect and it helps a lot.Bolt Company is the Best in Nigeria.CAPTANINOVersion: 4.0

ReviewBolt has been a great and wonderful app and a huge support to drivers and driving as a whole. God bless the management of bolt.UfuotekVersion: 3.71

Best jobBest job - nice people to pick up and drop off specially during this time I will continue to work with bolt every where in the planet as also bolt clients like it so well Best Mahmoud naja Bolt driver in Lebanon.Moji momoVersion: 3.66

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Bolt Driver: Drive & Earn Negative Reviews

BoltPlease review the price and commissions attached to each trip. We can’t even save up, we can’t even eat good, it’s hard to even make up with the daily money we have to give those who owns the car, car maintenance and even the risks and customer canceling ride when they’ve agreed you should come pick them up, fuel price here in Nigeria, bad roads, customers putting destination that’s not the real place, I think they’re also paying for comfort, and others, the price a taxi man won’t agree to is what bolt gives riders, maybe you boast their own app, name and gain more customers, not minding frustrating drivers to stop working. You’ll drive to door step to pick a customer drop them at door step, and after costing fuel to n fro, you’ve only been paid for fuel n nothing else, a times the price doesn’t even measure up, when you run into hold up go slow, bad road n customer waiting n wasting your time. I’m typing with pain In my heart. This only favors the name of Bolt here in Akure Nigeria. I don’t know of other states. It’s frustrating. The same place a bike man will charge customer for #1500, bolt charges #800 n customer will still demand AC. Bolt please please please please ahhh please review this..Driver boltVersion: 45.0

Modern day slaveryTill date two customers got free rides from me amounting to 8,000 which I reported to the customer care. To my surprise instead of getting a refund with compensation I was blocked under the guise of low rating. Rating that I found out was affected by those same customers who fled with my money. Partners my foot! The company is only after profit and they do not believe in the African dream. The African dream is not to be rich but to be successful and balanced. The company listens to no one, neither driver nor rider, they listen to stocks and profits. I have no problem with their modus operandi but please do not lie to unsuspecting people that you have partners because you don’t! A driver who likes this app is probably just done with idleness. Same idleness fueled by greed and a lack of consideration. Right from the training and car inspection there is a stale hostility and even from the customer care, they also do not care! I drove hundreds of km for BOLT and they rewarded me with owing me 8,000 naira and kicking me out of the app. I am okay today Glory to God but if you are just about to start this at least use UBER.Displeased driver and riderVersion: 29.0

Inconsiderate boltBolt started off well in Abuja Nigeria, practically begging and doing all sorts of convincing to get drivers, their price was okay and commission was 15% , drivers were happy to abandon Uber whose percentage was 25, Uber was literally chased out of business. Not it’s so unfortunate that bolt feel they’ve arrived, bolt has now become so arrogant and inconsiderate of their drivers who are supposed to be partners, they have now increased their percentage to 25, prices of of things are going up everyday in Nigeria but it’s only bolt prices that is being reduced without consultations, bolt conveniently block and suspends driver without proper investigation when a rider reports, bolt should please review their price because drivers here in Abuja are suffering, most drivers here are paying their partners #30,000 every week, with that price rate, drivers stay on the road 24/7 hence exposing themselves to dangers and accidents just because they want to meet up with their payment, bolt makes money on commission and makes money while the apps are running, this is modern day slavery, something has to be done.CharleooooVersion: 29.0

Bolt is enslaving driversHow can one derive 10mins to passenger doorstep and take them to their destination, bolt should give the drivers right to negotiate with the passenger concerning any trip how can one be driving without knowing the amount he will be paid unless the trip ends . You think people like bolt people are only there because of the low price you fix for them cause no taxi drivers will take such amount for the same trip. My prayer is a better app to come up and you will no long have drivers to drive your cheap price just to get customers, almost every drivers is complaining and yet you are not doing anything about it or are you not reading the bolt drivers review. For you to be so quite despite all the complaints shows you are selfish and you don’t care if the drivers are making from it or not. I just pit those drivers who are still using bolt despite the price of fuel , pray you doesn’t breakdow. Cause you will understand the cost maintenance is wey higher than the cost of fuel..SisqobVersion: 60.0

Very inconsiderate driversThis app is designed to favour the app owners and not the users (drivers), especially with the recent introduction of “driver score”. It automatically blocks drivers account when a few records of uncompleted rides occur, not putting into consideration many reasons beyond the driver’s control that may occur (passengers requesting for rides and not showing up, forcing the driver to cancel, passengers simply requests and cancels rides themselves for many reasons e.g searching for a better car). And sometimes, it’s drivers would cancel when a passenger is going to an unsafe area or when they sense that the passenger(s) could be of threat. I feel the app should have been designed in a way that it also puts into consideration to a large extent the drivers and not just treat them like trash..MeekbamsVersion: 29.0

Destination Change & Fare issuesI’ve been using Bolt for quite sometime now, at certain time an update was introduced which it has remove changing destination on driver app and after completing trip you cannot ask for fare review nor complaints about the fare. Also why is it if you want to change your mobile phone number you have to write email which is wasted of time and after writing email and be accepted to change a phone number you cannot go back to use you previously phone number I will recommend to return this futures with your next updates and make it easy to change phone number. 1. Bring back destination change to driver app 2. Bring back fare review 3. Make it possible to change number within the app.CommplexVersion: 3.66

DriverI worked with Bolt for 6 months as a driver. I think this is the most ridiculous application available to drivers. It does not give the driver the slightest right and treats the driver like a slave. If you are delayed for 20 minutes for the passenger and the passenger does not show up, he will not pay you any amount. If the passenger does not pay, not even 1 cent of the plan will compensate. If the passenger steals from you, the program still does not give any warning to the passenger. But if the passenger says the driver received an extra 1 cent from me, he will immediately block your account. All this has happened to me. The most ridiculous taxi app with the highest possible commission. It's really nonsense and ridiculous.😡😡😡.Kourosh9557alaviVersion: 19.1

You need to upgrade trip price in NigeriaBolt needs to change price for a trip because there won't be any profit left after buying fuel and paying bolt commission it's just like I been wasting my time since I sign up as bolt driver. There should be charges to drive to location before starting trip. I bought fuel of #2000 for the price of #530 per liter I drove to riders place which is about 13 mins away there's no commission on that I'll now start a new trip which can last for 20 mins again bolt brings price of #2300 for the whole trip and after getting payment from rider bolt remove about #500 as commission. You really need to work on this so drivers can make good profit and not loss.Ladip1906Version: 60.0

Bad app lots of GlitchesFirst of all i can’t seem to understand the commission taken from drivers ... How to pay commission is a problem Payment of commission does not reflet instant like Yango which looks bad on the part of bolt.. Lower fares to drivers whiles bolt company make huge commission not taking into account the fuel drivers have to buy into their cars and lots of bad road in Ghana making drivers and car owners get problem hence such bad fares by bolt does not help drivers. You give drivers low fare such a 3ghc when driver have wasted fuel to go search for passengers where ever they are and some times you don’t even find where passenger might be standing and even when you get to see passenger too, waiting time does not get paid to you when passengers decides not to go anymore hence drivers loose money used to purchase fuel When you are driving and you get stuck in traffic for long hours you don’t get paid for such time wasted hence marking you waste all your money and fuel you get. In Ghana passengers are very rude to drivers Local taxi has more respect that the modern bolt...Mr-PlayVersion: DI.3.33

Security MeasuresI’m giving bolt a 1 star rating cos as a driver bolt was also supposed to ensure the safety of their drivers not only clients/Passengers, I’ve seen situations where the vehicles or driver doesn’t matches with what the client/passenger ordered, the ride is canceled and a report is made to bolt, but what about passengers who order rides and driver don’t know the person there are carrying and after starting a ride the client attacks you in the car in order to get away with the car, please safety measures should be put in place and also bolt should have an updated app where u will be shown how many passengers the driver will be expecting to carry so the driver knows what he is up against.Calabar SureboiVersion: 59.0

Useless appThis is one of the most useless platform to work on, at first I thought bolt was reliable until I got to discover it’s just a platform to enslave the world, the builders of this platform is worth being sued for citizens enslavement...... I’ll rate it 5 stars when it’s worth it. How can you support a passenger to rate a driver with less than 3star? And when it’s comes to a driver rating a clients you’ll fill the rate bar with 5star and expect the drivers to just confirm. If a driver should rate a rider less than 4stars you’ll question the driver, but if a rider should rate a driver 1 star the rider is good to go. Nonsense.A!99Version: 26.0

Inconsiderate in driver’s welfare and High commission charges.Over the years bolt have been rendering a quality service to both drivers and passengers but all of a sudden it was discovered the welfare of drivers are not being considered and high commission charged on drivers. In Nigeria there has been an increase on price of Fuel which so many drivers keep complaining and expecting an automatic increase in the prices of trips but it’s so unfortunate that the company never see to this. Making profit as a driver is so difficult after commission has been deducted..BarusatiVersion: 59.0

Safety issueBolt is not helping drivers at all. Everyone in Ghana is aware about the criminal activities that occur usually at night. Some of this criminals have seen the bolt app as a platform they can exploit. I've been robbed before by a rider which when I reported to bolt, they didn't give me any positive feedback which meant if I was killed they will not show any concern. It is so obvious that they are just using drivers for their own selfish gains. Riders should be verified just like how drivers are verified. That way criminal activities on the platform could be curtailed..Abdul.ramVersion: 8.1

The 25% commission fee you charge us Ghanaians is too muchHi I’m writing this from Ghana Please bolt the commission fee you charge us here is too much you take 25% for service just the purpose of the app meanwhile the driver that get 75% is buying fuel, insurance fit himself, insurance for the car, buying internet data bundle, buying talk time, doing maintenance all of that from the money Now, you buy fuel and go to work after you close your earnings is not up to the money you even used in buying the fuel Please do something about it.JoyquameVersion: 43.0

Your new update is frustratingWhy reduce a driver score or rating when a client cancels rides that’s too bad and…what if while going to pick up the client you encounter traffic ? And the client cancels how’s that the drivers fault ? You guys should think before upgrade your app and also make it favour both rider and driver don’t be strict on drivers because they own their cars and you don’t maintain it for them…without drivers there is no bolt am sure you know that ..work on your next upgrade.Uda101202Version: 29.0

Too much disrespectI wants to know what you tell your riders that they disrespect drivers soo badly. And bolt has soo much disrespect for as as drivers? You drive to a pickup point and the ride canceled the request then bolt will reduce your driver rating, how is this possible? After I waste fuel to drive there; what punishment do u give to riders and what compensation do u give to the driver who drove all the way there for wasting fuel and time? U have to get serious. If this continues I will wake up one day and there will not be driver online..Kofman JVersion: 42.1

Reduced my driver scoreIt unfair you had to reduce my driver Score I rejected most rides cause pick up is far away from me and were to drop the passengers too are far away and out of Lagos how can I pick someone from yaba to ogun state when I’m base in ketu how much is fuel in Nigeria plus most places arrant safe places like mushin and a few of ebute metta but you guys don’t look that your only concern about your app and score but don’t mind about the drivers safety 😡😡😡 I’m so disappointed in you guys._d_realbrainygizzyVersion: 86.0

Bolt Turning Drivers Into EmployeesBolt used to be sweet. You get to drive when you want and go where you want while earning. But these days, bolt no longer allows the driver a choice. Now, you must go to places where you don’t want just so that your ratings are not affected. The commissions are at an all time low despite the harsh realities of increased cost of maintenance. Support is terrible to drivers. Guess in a bit to stay in business, bolt lost it..TopsytoppyVersion: 29.0

COMMISSION AND BAD UPGRADED APPBolt app as been fair at the beginning but now so many bad deeds from riders affect the drivers in a negative way and the App developer are not doing anything about it. The country is hard and car maintenance is not friendly yet bolt keeps imposing high commission on driver forgotten the fact that they need to fix and maintain their cars, no security on the job where riders will want to snatch drivers car. Please bolt kindly look deep into all what will benefit both parties. Thanks..FC461Version: 29.0

Message to riders on the appBolt should at least do update whereby drivers can message riders because I can accept a ride and the number on the app is a foreign number how do u contact the rider and if the rider didn’t think fast dat he or she is using a foreign number so he or she should call with another number or message you,if not that how can driver communicate with a rider and we hv been complaining this issue for a very long time and you guys are jot doing anything about it.DeGeneral1212Version: 3.75

No profiling and modern slaveryBolt should focus on profiling of riders to ensure the safety of drivers . All riders should be required to verify his/her account with a valid I.D for safety purpose. Also, most times; after receiving a request of about 3km distance to pickup, rider cancels when driver is almost there without no compensation to d driver. This is modern slavery and should be addressed ASAP. Don’t make us downrate the app here on IOS as being done now on the google play store. Thanks.Converned bolt_driverVersion: 29.0

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