Bolt: Request A Ride Customer Service

Bolt: Request a Ride Positive Reviews

UPDATE: [Not]Terrible customer support!After my frustration on yesterday, customer support finally get back to me and rather than a partial refund, they applied a full refund to me. I was only expecting partial refund not a full refund. That’s why I kind of take it back what I told to them. Thanks for the help! ———————————————————— I was charged £51 for a £34.5 trip with all fees included. There was no heavy traffic, we even arrived earlier. I contacted support, and it automatically offer refund to my bolt account and I said no, because I want refund to my original method of payment. Then I got assigned someone to and told me to chose refund in two ways. I said want a refund to my account. And it almost 1.5 hr, I’m still waiting the response. Worst customer support so far!!.SolveThisNeedUpdateVersion: 128.0

Extremely Reliable Taxi App But Can Be Incredibly LaggyBolt often, if not always offers understanding and benevolent drivers for you. I have used this taxi app almost every day for the last 2 years, and have encountered little to no issues with the drivers and the cars. However, the app itself is a different story, as it can severely glitch. I had once scheduled a bolt to come an hour and a half later from when I ordered it. All had seemed well until, while walking towards the bolt, I saw that my bolt app had seemingly canceled the ride and all its history, behaving as if I had never ordered the bolt in the first place. At first, I believed that the drive might have canceled last minute and gave up trying to see if he had really come, as I had not checked yet what the plate was, and began to walk to my destination instead. After walking for about 7 minutes, I got a call from a seemingly random bolt driver who, when I picked up, turned out to be the bolt driver I had ordered to come 10 minutes ago. I eventually managed to find the bolt and, after restarting the app 5 times, finally see the supposedly lost bolt information. All in all, bolt may have friendly drivers, but not a friendly app..A Jwl18Version: 172.0

Easy to use but spottyThis app was easy to use and set up (we are from US). This service is cheaper than Uber and the taxis from what we have found. Vehicles/drivers are much nicer than taxis and drive better with more comfort. The only issue I have is that the drivers will cancels the rides a lot in the beginning. Maybe they see the destination and decide they don’t want to end up there. Also twice we have been waiting on drivers and the time never goes down. They accept the ride but don’t move towards your destination for some reason. Annoying after waiting and wasting the time waiting for them. Maybe this is just a European thing. Used Bolt in Barcelona, Cas Cais and Lisbon. Typically fast friendly and cheap! 35 min ride from Cas Cais to Sintra was only $13. The bus for three of us would’ve been almost $9, and much longer.Jvifuwrplb379!(:(.Version: 145.0

Outdated maps and cannot tip driver!I normally use the U*** competitor, but received a discount promotion for Bolt. The reviews I read claim you can tip the driver within 15 minutes of completing the ride. I was short on change so thought I could just tip in the App. Nope. I then read that one has to apply the tip within 15 minutes of the end of the ride. Still, nope. It really irritates me, because these guys are out driving for this company on holidays and I can’t give them a little extra for their efforts, while Bolt corporate still generates revenue for shareholders…. In addition, I’m not sure what geo location map they use, but it needs to be updated, as I have had to cross the street on several occasions with heavy bags, after realizing they can’t find me. The second time it happened, they were off by 3 km! I would have had to eat that fare had I not noticed it. Bolt developers, you need to step it up!.MommaT112233Version: 77.0

Bad experienceEverything is great the prices are amazing and affordable and fair But my experience yesterday was not good at all , I order a taxi and it arrived on time after a few minutes in the car the driver told me that the company cannot makes update and change the prices with using a bad Bad language ( cursing the employee of the company and the company ) he told me I have to pay more if I want to continue my ride I told him I will pay the amount that the company asked for , and he said I cannot take you to your destination , he dropped me of and I had to order another taxi waiting in the street , I like you guys and your company is the number one right now I lebanon , don’t change this number keep the good work ..CKGS-1Version: 68.0

✅ Vilnius ✅ BudapestFirst of all the idea and the app is just great. It works perfectly and after understanding the underlying mechanism you will use the app flawlessly. Secondly, don't blame the company for issues with drivers or issues in some of the city with weird driver habits. Sure, customer service always has room for improvement, but as a tourist you are always subject of scammers. Better to notify us here with a helpful review. This means: 1. always add the CITY to your Appstore review 2. avoid card payments, use cash 3. if you use CC, you do it because of convenience. But think twice, most issues arise after CC payments 4. check routes after hopping in with GMaps or similar 5. the in app review system is to avoid any issues but cannot be perfect 6. local laws (price, license for drivers, taxes) for transportation are different per country* (*) in Budapest for example you have a rate, that is regulated by state. Thus, Taxify (Bolt) rate cannot be cheaper than other services. But if you are already familiar with this app from your home country and you feel safer, especially because of such features like showing an estimated price before the ride (= maximum transparency). Drivers can only cheat you when starting to argue (CC not working, detour without explanation). In Vilnius the app is perfect: a good amount of drivers is always available. Most of them use Toyota Prius. Yes, not all speak english but all are very friendly. Peak time charges apply sometimes (app shows them clearly). But also discounts available in off-peak times. I can recommend the use of the app in the Baltics 100%. I love this app as well while traveling to other European cities. No need to d/l local apps in (often) foreign languages and get familiar with it, save time and nerves with only one app. Happy customer.DeletonatorVersion: CI.3.80

Unrealistic timesWhen ordering a ride, the app always gives me completely unrealistic wait times—like 2-3 minutes—with a bunch of cars supposedly right around me. But in reality, I always end up waiting at least 8-10 minutes at least. If it says 5 minutes, I know I’ll be waiting 15. Same goes for the ride duration—it doesn’t seem to factor in traffic, so it’s always longer than what the app shows. That part I can somewhat understand, but the wait times being this inaccurate have caused me real issues more than once. At this point, I just assume Bolt’s estimated time is off by 3x, but honestly, it feels like a trick to make you think a car is coming instantly—only for you to stand there waiting for 10+ minutes. So frustrating that I had to come here and write this review..NoctoneVersion: 178.0

DisappointingWe installed the Bolt app so that we could get a ride to our hotel from the Lisbon airport. Although we are used to Uber, we were told that Bolt is popular in the area. When we arrived at the pick up area, we were given a list of different kinds of cars that Bolt wanted to send to us. We picked a Tesla, and almost immediately after they put through an international charge hold, they told us that the Tesla was not available and to pick another car. We tried a Peugeot, and the same thing happened, so we repeated three or four times before we gave up and used Uber, which worked great the first time. My second complaint about the Bolt app is that it’s feeding me ads through the notification system. I’m not even in Portugal anymore. This is a bad trend and it needs to stop..PezworldVersion: 210.0

I have successfully used it many timesOn my trip to Portugal, I have successfully used Bolt many times. They advertise a coupon for 70% off your first ride with a coupon. That didn’t work, so that’s why I dinged them one star. You also have to hope the Bolt drivers are interested in your trip. They can cancel if the trip doesn’t pay enough. I figure you can add a tip in advance if that becomes a problem. But I never had to do that since another driver accepted the ride. But the drivers have been nice, and the cars clean. The cost was sometimes cheaper than the local bus when you have several people traveling together. The fare was always cheaper than the cabs. You don’t have to worry about your cab padding the bill by taking the long route to your destination. The estimated time your driver will arrive is sometimes optimistic, but you can see the driver making progress on the map, and it hasn’t been off by much. All Portuguese drivers seem to drive fast. The Bolt drivers are no exception. If you ride in the front you can see how close the cliffs are, my friends in the back had a more relaxing experience..GearspringVersion: 148.0

This is more like a complimentBolt need to gives an award to one driver of yours so sad I wasn’t able to rate him but he is the kind of one most honest being I never seen... I did a transfer to him yesterday when he dropped me at my destination but unfortunately I made x8 of his actual amount, I didn’t even notice till the next day which is more than 24hrs, immediately I called him and he said he has called the number I registered with bolt and I checked the phone and I truly saw his missed, he asked me to send his account number and send me the money with hesitating... I think he deserves the best bolt driver of the year... His name is Osemene Andrew Okudili His plate number : KSF61GQ.ZeeriatVersion: 54.0

Good alternative to UberI’ve been using Bolt in France for several days now. All together a good copy of Uber with the exception that I don’t care for the constant, “pay more to get the ride you actually wanted”. Bolts system is similar to Uber but it’s not the same it would appear. Wait times are almost never correct and actual costs vary significantly from the initial estimated cost. Basically it’s a good alternative to Uber which is often very good but Uber prices can fluctuate as well so best practice is to check both services to get the best price. Example comparison rides in Paris can vary from 15-25euros between the two apps depending on time of day and location. My mother hates the metro so we took a lot of uber/bolt rides!.TravelSavvy25Version: 205.0

Good rideNice driver.Caffa0665Version: 15.0

A great and very enjoyable rideMustafa was a consummate gentleman and a pleasure to have as a driver…. Hoping you get him as your driver! Cheers…. Daryl and Julie from BC, Canada! 😊👍🌅.Dezining LifeVersion: 238.0

RespectMeI love this app but.. When I write place to go it didn't show the street you should fix then its perfect.AR0092004Version: 3.26

Too Rated ServiceClean, comfortable car, excellent driving skills, professional service. ⭐️⭐️⭐️⭐️⭐️.Child-flower62Version: 237.0

EugenioTrès bon!.Lou19581304Version: 236.0

The best app in the worldBest 10++++++.Best the 10Version: 235.0

Visiting Kyiv? Use BoltThere’s no better or more affordable way to get around Kyiv, I am using Bolt several times a day!.Everyuser2601Version: 235.0

Service très fiableÇa marche très bien et le prix est juste ..PetelatempeteVersion: 219.0

Consistent delayY’all really need to work on your app seriously. You book a ride and it says 5mins, then it suddenly jumps to 10-16 mins before arrival and that’s annoying..GraceasiVersion: 221.0

Always clean & efficientI have been impressed by the quality & cleanliness of the cars. The drivers are polite & seem to take pride in their work. Easy to follow when/where they’ll arrive..HTfrenchieVersion: 218.0

Very unsatisfiedI got subscription when I was in Europe and cancelled my subscription when I got back to Canada but still get charged every month. I emailed and asked for refund but no-one got back to me. Do mot subscribe to their app they will keep charging your credit card!.HitaaniVersion: 217.0

ReviewExcellent driver.Mai MuneVersion: 213.0

Mixed FeelingMy account got stolen, someone booked a ride using my credit card, Bolt refused to refund me at first (they finally issued a refund after a lot of pressure). The app itself isn’t bad..Danny196619881997Version: 214.0

Efficient and great valueHad the chance to use Bolt while in central EU. Service was outstanding and offers great value. Highly recommended!!!.Wtf90210Version: 210.0

DecentIt’s a very handy app, but for some reason my drivers are always asking where I am/ going. Can they not see? Drivers should not be able to mark that they’ve arrived if they’re not close enough. I often have a driver 15 minutes away who marks themself as arrived. Why charge me the waiting fee? Now I won’t be notified if they’re close or actually arrive. I should also be able to save points on the map/ label them. Would make saving hotels easier..Glenogg AxiomVersion: 206.0

Good app, poor serviceThe app is generally fine. However, Bolt has many policies that harm their users. Grab and Uber tend to be more service focused..MrdinbVersion: 204.0

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Bolt: Request a Ride Negative Reviews

Scammed First ExperienceDo not download this app if you’re a foreigner from another country. The first time I tried this app, I was scammed out of my money by a driver I booked by card who told me half way through the trip that I had to pay with cash. I was stuck in this man car, in a foreign country, on the highway, at this person mercy. When I tried to contact the company about this, they had no call number and I was stuck in chat for 30 minutes waiting for assistance. Are you serious? I’m in an emergency and I’m on hold for 30 minutes in a chat? When I reported my problem, I was told to tell the driver that it’s against policy. Do I work for you? You tell the driver, I’m stuck in his car. When I told the company of this app that he’s forcing me to pay with cash, they required me to upload a video to show proof that I was being forced to pay with cash. Unable to upload the video in their chat do to them limiting the size of an attachment, I sent pictures of me physically handing this man cash with his license plate number to prove it’s him. They told me that it wasn’t good enough, and that I had to put the video on google drive and send them the link…. Yes, you heard right. Get video evidence of a man scamming me like he will play along? Wow! Do not do it, it’s not worth downloading. I don’t care what the reviews say. If a driver of this company knows they can get away with this, it will never be fixed. Your safety is important when in a vehicle of another person, and this company has mediocre safety precautions to protect you..DABRIC2Version: 132.0

Horrible drivers and customer service behaviorI ordered a delivery and the price was 2400 naira. The driver asked me to pay 3500 and I told him I would pay him 3000 and nothing more ( I have screenshots of this conversation). The driver arrived and after I paid him, he refused to give me my package until I pay him extra. I refused and he spend about 15 minutes yelling at me and telling anyone who was around that he won’t give me my product. I left him there because I was uncomfortable, and contacted the bolt customer service who told me that I didn’t have to pay more than was offered on the app. They said they’d contact him, so I went back to the gate. When I got there I saw my package with a guard, opened and used. I asked them what happened and they said he opened my package and “dashed” them. I contacted customer service after some back and forth, they told me that the driver said he didn’t use the product, and I agreed to the price change. When I asked them how they planning to compensate me for my opened and used product, they said I should go and collect it from the guards. That’s all! Like I should be grateful for that! I am extremely disappointed with bolt, I’ve been a user for years but after this, I am uninstalling the app. You’ve definitely lost a customer. If you want to be in the courier industry, atleast try performing the basics required in that industry.Jay OglegbaVersion: 151.0

Has potential but ridiculous user experienceGreat potential as a ride app but the app was not designed with Africa in mind. EVERY SINGLE TIME a driver will reach out to you to see where you’re going. And if they decide it’s not what they’d like they ask you to cancel. If you refuse (because you’ll be charged) they will literally go about their day and refuse to cancel the trip (I think they do this to avoid being held accountable). So here you are, waiting maybe 5-15 minutes for someone to cancel so that you can call another car to get to where you’re going or forced to pay for something that’s not your fault. I’ve literally had Bolt on in the background for over 25 minutes because a driver refuses to cancel - during this time I’m usually in an Uber because I can’t call another ride. If this doesn’t waste your time enough, the drivers will also do the same thing if they realize it a a card trip after accepting. I’ve literally got in cars and traveled a bit before the driver realizes the payment method, refuses to take you and tells you to get out. Of all of this the worst part of this is that Bolt is completely unavailable to help you in these circumstances - there’s no entry point to reach out to them for help, no method to change drivers/payment methods no NOTHING. You can spend 30 min trying to get a car that’s on average 3 min away. This is a problem that happens ALL THE TIME, and makes getting to where you need to go way more stressful than it should be. The Bolt team either needs to 1) think about how they prioritize UX for African use cases 2) listen to their designers of they’ve already surfaced these issues or 3) of they haven’t, get their designers thinking on this ASAP..NNunooVersion: 75.0

UnreliableLeaving a review has an opportunity cost. I don’t want to waste my time leaving a detailed negative review because it’s just not worth my time. For Bolt, though, I’ll make an exception. I decided to try Bolt for the first time this weekend. I was in a rush, and Uber wasn’t connecting me to a driver. I downloaded Bolt, thinking I’d give them a chance to win me over. This was a Friday. Bolt tried to connect me, failed, then reconnected to a driver, failed again. At that point, my Uber had connected so that’s what I used. Flash forward to Sunday. We’re in London, pubs are closing. My wife and I are ready to go home. The bus (love it) will take 45 minutes. Uber will take 20, but costs an arm and a leg. Bolt is half the price, and only adds a couple of minutes of wait time. I select Bolt. A six minute wait turns into a six minute wait. And another six minutes. Three minutes have elapsed, and it’s still a six minute wait. I’ve been connected to a driver - hurray. Except my ride is cancelled. I decide to take the bus. My wife wants to try Bolt on her account. We connect to a driver. A three minute wait turns into a four minute wait. The driver cancels. We end up taking the TfL bus. It’s reliable. I delete the Bolt app. I leave this review. I hope that others don’t make the same mistake. Peace out Bolt, good luck ✌️.Icp0492Version: 42.0

A Disappointing SetbackExperience: Needed to commute to work, located an hour away. Issue: Encountered a major hurdle with Bolt’s payment system - my debit card, despite multiple verifications with the bank, was consistently declined. Bolt’s system is apparently at fault. Customer Service Response: Lacking effectiveness. Now, there’s an additional 48-hour wait just to attempt adding a card again. Overall Assessment: Bolt’s failure in a basic service aspect - processing a payment - is more than just a personal inconvenience; it’s a glaring flaw in their system. This incident isn’t just about being stranded without a ride; it reflects poorly on Bolt’s reliability and customer service quality. Impact on Bolt’s Reputation and Business: Such experiences can severely damage Bolt’s reputation. In the competitive ride-sharing market, reliability and ease of use are crucial. Issues like these drive customers away, potentially to competitors. Every frustrated customer like me represents not just a lost ride but a loss of trust in Bolt’s ability to deliver a basic service. Moreover, word of mouth and online reviews magnify the impact of negative experiences, further eroding the company’s standing in the eyes of potential customers. Bolt needs to urgently address these issues to retain its user base and uphold its market position..JosezarateVersion: 134.0

DangerousBolt lets some truly unhinged people drive for them. People who drive very dangerously and are extremely aggressive towards their passengers, to the point of it being physical. Don’t believe me? Look it up. If you say something that makes the driver mad (which is almost always something incredibly innocuous and would not bother 99% of the rest of the global population), they feel entitled to verbally berate you, harass you, threaten you, FOLLOW YOU AS YOU ARE TRYING TO GET AWAY FROM THEM, and scream disgusting racial slurs at you. I also had a driver read ultra-nationalistic propaganda on his phone as he was driving. But what can be worse than that, you may ask? Well, there is a simple answer to that question. And the answer is how miserable the “customer support” is. When I really needed their help with a deranged, vulgar, violent driver, they sent me a miserable canned form letter in reply and closed the ticket. I had to keep reopening it for HOURS in order to get them to actually reply. They did not take this situation seriously at all. So this deranged driver is still out there, picking people up, and truly making them miserable at best. At worst, he is going to say or do something to the wrong person and things are going to get nasty. Because of that, I want no part of it, so I am discontinuing my use of Bolt immediately. My family and I have the right to feel safe and in the presence of someone who can behave like a civilized human being. And you do as well. So I recommend you skip Bolt and use any other service. Just read the stories of what angry Bolt drivers have done to their passengers recently and I think you’ll agree..HeltemesVersion: 63.0

YikesI mostly use Uber in the US, but tried Bolt when I was in Latvia. It seemed good, so I made the mistake of trying to use it to get a ride from the airport in Lyon, France. What a mistake. First driver ghosted me, forcing me to cancel the request and take a 7 EUR hit. Second driver accepted, then informed me he'd be charging his EV for the next 45 minutes. Third driver seemed to have left his vehicle and was just not moving at all. I finally switched to Uber instead, got in the car thinking I was finally getting my ride, but then found my driver had ripped off another couple nearby (after they ran up to the car) by accepting my ride through Uber and theirs through Bolt ... and then never cancelling their Bolt ride the same way my first driver did to me, which would force them to take the 7 EUR hit. I contacted support and after 20 minutes of talking to an AI chat bot (truly dystopian) which promised me a refund and then didn't give me one, my case was escalated, I got my refund, but was told it was all my fault and they were only refunding me in this "extremely rare situation". This, despite me providing photographic evidence of my driver's tail license plate as he sped through the pick up area and away from me. Use this app at your own risk, and prepare yourself for pain..FyreriseVersion: 192.0

Poor Bolt Driver Service and Client service in GhanaBolt has a very poor driver service as well as poor client support service in Ghana, I tried using their service but due to the poor service, I will recommend that NO one uses Bolt services in Ghana. My ordeal was a day that 5 out of 5 request that all request never happened and I ended up using a local Taxi service which was high but reliable. Out of the 5 request for Bolt to pick me to my destination, 4 Bolt drivers ‘ out of the 5 ask me to cancel my trip which I declined doing so since I am not the one who wanted to cancel the trip. The Bolt Drivers’ were giving me some fanny excuses “Sir I am stuck in a traffic, I will be there soon”. While the app will be showing that driver will pick you in 4minutes and this minute has elapsed and it heading to 10minutes. Then then driver will chat you “ if it is taking too long cancel the trip for me” this is one of the excuse from a Bolt Driver. 1 out of the 5 request was more than worse. “the Bolt app indicated the Bolt Driver is driving me to my destination. O my goodness, this is bad for a service provider like Bolt to have this. Hello guys kindly do not use Bolt service at all. Thank you.Nana Gh 17Version: 92.0

Mediocre equipment, bad app, horrible supportI used Bolt scooters and bikes all over Krakow for several days. I had poor experiences with the Bolt scooters, many being under powered, not recognizing clear corridors between red zones, and misrepresenting the available power. I had to uninstall and reinstall the app several times, including once just to end a ride because the app froze and wouldn’t let me stop. I also had the app freeze at the end of a group ride and only let me finish one of the 4 scooters in the group. When I contacted support, they kept asking what error message I got, and either because they didn’t understand me, or were being intentionally obtuse, would not accept any explanation I tried to give. I uploaded photos of the scooters parking spots, screenshots of the 1st scooters’s completion and tried to appeal to them using their own data, it to no avail. The poor app ended up costing m an additional 45PLN, more than the original ride cost and their support team refused to refund my money despite the overwhelming evidence I presented. I would suggest using Lime or Tier or Bird but never again Bolt..CPT BradVersion: 102.0

They may overcharge by 70!!!I was using this service to n daily basis. In most cases drivers are professionals, but last time I got driver who didn’t know rotes or specially was driving wrong directions to increase driving time. When we riched the destination application showed 70% MORE amount than ride costs. Regular taxi would take 16-20 GEL but this application charged 35 GEL !! CARL 35. Even driver was surprised by this amount, when I said it’s too much driver said that application sometimes overcharges, he agreed with me but said if i won’t pay he will have to inform Taxify to block me. So I payed having hope to refund that amount. I contacted them trying to proof that I was overcharged, asked them to check rotes driver took. Young woman from support checked and agreed that driver took wrong directions and it made about 4 additional KM and didn’t say anything about crazy charge they took. So they agreed that driver was hitting cycles around city( we several times argued) and agreed it was too expensive but they do not gonna refund. So if are ready to be overcharged because application decides that you are capable to pay go a head. I was using this app to go to work and back everyday and I had five star rating, but decided to delete it..Deceived user. OVERCHARGEDVersion: CI.3.66

Poorly Run, Not Secure At AllFor a few months, a malicious user has been ordering rides after adding my email to their account. I never had a Bolt account before this happened. I tried to contact support to get that account banned--they could not help me if I didn't have my own account to contact their support staff from. So I downloaded the app and made an account to report this fraudulent activity. They have not been able to help me. If you want to commit fraud on Bolt, it's pretty easy: first, make an account with any email address. Second, change the account's email address to literally any other address. You do not need to verify either address to order, board, complete, and pay for rides. Only downside is that whoever gets your trip summaries knows where you are in nearly real-time. All the emails I've received on behalf of Beeby in Johannesburg say "Your safety is our priority." This is clearly a lie, and you should not trust this company or this app with your personal information or your money. Bolt is in the business of aiding and abetting fraud..StaticCitizenVersion: 151.0

Need to improve on hiring drivers and improve their customer serviceOur driver took us around the city … thinking we don’t know directions . We were obviously from other country and speaking with my daughter other language .. however I was born in Kaunas so besides cigarette smelling car driver was telling me he is going right way and at the end we were overcharged and the only reason I want people to read this just because principal thing .. Bolt couldn’t give me a refund of overcharged trip even though they agreed that driver really should have not taking that route on our behalf … no big deal but I do not like being fulled and most importantly me and my 5 year old daughter got scared at some point when driver took a highway for prolonged trip …not going to use this service again because it’s poorly handled… they gave a credit to bold account for extra charges that only can used with bolt within few months Hello we live in USA and come there once a year ! So keep your refund to improve your services Good luck !.GrybaiVersion: 67.0

Nightmare driversMy 15 year old brother decided to go to place that’s 7 mins away from home as he sat back in the car the driver insisted that he comes to the passenger seat and started to try kidnap him by saying “I have a PlayStation in my home wana play?” But my brother was smart and scared the driver by saying my dad is tracking my phone and he’s going to come to the current location if the driver goes the wrong way and the driver tried to sexually touch my brother in Saudi Arabia kissing someone’s nose shows some type of respect but we are from Egypt so we don’t do that the driver kept touching his hair’ inner thighs’ hands’ and took advantage my bother had shorts on as he also kept touching his knees and the driver acted like he was helping my brother by putting the seat back bec he thinks my brother is not comfortable and he puts the seat back on the way back he was sliding his hands on the short till he reached his private parts and my brother scared him and called the cops he immediately stoped and was focused on the road till my brother was in his destination.($)(&(@)(&(&()(&($(74'fidjdVersion: 75.0

Terrible - almost missed my flight because of BoltI needed a ride for a flight, and was running early when I called a car through Bolt (my first time ever using the app). It told me that my ride would arrive in 15-25 minutes, which was a long wait and just barely fit within my window to get to the airport in time, but I waited anyway because the app had been recommended to me as reliable. I waited and waited, with the app saying driver details would be shared “shortly before driver arrives.” Finally, 25 minutes had passed and still no driver details or update. At 28 minutes, I got a message saying “we were unable to find a driver for you.” What?! Why did they wait until AFTER the time window I was given to let me know that there was never a driver on the way?? I could have been spending that time finding a different ride to the airport, but instead was suddenly in a desperate pinch to find an immediate ride and nearly missed my flight because of Bolt’s clumsy functioning. I will never be using this app again..Annarachel32Version: 210.0

Wrong drop off locations in ThailandI’ve been using Bolt for a week while visiting Thailand for the first time. My last two trips, the app navigated my driver to the wrong locations. The first time, I was aware I was at the wrong location bc it was my hotel. The driver demanded that I pay him 100 more baht to be taken to the correct location. I showed him my app where I entered the address correctly but for down reason the drop off address was different. He refused to take me to the correct location unless I paid more or he threatened to put me out. I paid more and then contacted Bolt. They did nothing about it. Second time, the driver dropped me off at a scenic tourist destination, I exited the vehicle not being aware that I was at the wrong location. I called him back to explain and he told me to hire another ride he was sorry. After going back and forth with Bolt they blamed me for not moving my pin to the correct drop off location. What a disgraceful way to treat your tourists who are visiting and have no idea where they’re going. Any other app, you enter the address and your driver arrives directly at that address. The drivers are apparently from Thailand but have no idea where they’re going and have no compassion or empathy for their riders. They also charge tourist more baht and tell them you’ll take the highway which would get you there faster and the trip takes the exact same time it would have taken had you not agreed upon it! They see disgusting and rob their customers. Be mindul that you need your tourists to keep your community working. It’s very poor service to treat them this way and still expect a payment on top of additional fees when you cannot even get them to the correct locations . I felt unsafe twice when expected to exit a vehicle with my personal belongings in the middle of nowhere. I will never use their service again and I highly recommend that American travelers pay extra and hire private drivers and not use Bolt..VeryupseticantwatchVersion: 169.1

Unsafe and bad customer serviceI had a bad experience with an aggressive/impolite driver. I couldn’t find a way to report the misbehavior during the ride. I called the customers service as soon as I arrived to my destination. I was in a hurry, otherwise I would’ve gone to the police station directly. The customer service was busy. I had to call again and again (apparently they were receiving too many complaints to handle them at the same time). I reported the incident, and asked if I can send them the recorded conversation with the driver by email. They said no, upload it through the app, knowing that the app doesn’t have an audio upload tool. I ended up uploading the file on gdrive and sending them the link via the app. Then I called again to check if they received the file. Again, not responsive. After several attempts I was able to reach another customer service employee who was not able to follow up with me because he’s not the one I talked to on the first time. He said they’re gonna call again. Still waiting ... Total disaster !!.Tunisia UserVersion: 4.43

UselessRegistered for an account using all of my personal data, after registration, the app doesn’t let me request a ride with any of my international credit cards that works perfectly with every merchant in foreign countries. The app doesn’t even let me request a ride with cash payment option, since my account has “suspicious activities”, I haven’t even had a single ride, what suspicious activities????! I’ve decided to walk to my destination instead since none of the payment options were working. A few hours later, I get a notification from my credit card company saying €30 was charged for a Bolt Food order in Latvia (I was traveling in Georgia)!! I definitely did NOT order this and froze my credit card immediately!!!! Not only does this app not work, it also leaked my credit card data. I tried to cancel my bolt account immediately but the only way to do so is to contact support. Support hasn’t responded to me in over 5 hours, this is completely unacceptable. Never again..都就快Version: 38.0

Unreliable driver and insufficient customer serviceI was in Paris to visit and to get direction I used google maps. There I found out about bolt. I think I used it in NYC longtime ago. First in the morning the drive disappeared after a few minutes of wait time. Later it was rainy and cold and the driver did not bother to come and pick us and sent a notification that there is no parking. There was ample place to stop and pick up. I said OK I am coming to you but kept walking and could not reach her. Eventually the map showed that I am at her location but I could not find her car. I told her and instead of any guidance she cancelled the trip and I got a charge for 7 €. I contacted their customer service and they sent a generic message without really discussing what I write more and when I said I am not satisfied they send another message by a different person asking to get 7€ reimbursement and say that I am satisfied with the customer service. Not a good drive experience and not a good customer service..MusictemporunVersion: 118.0

SAD and BADI have 2 Bad and Sad memories with BOLT First is around 1 year ago with some aggressive driver who mad problem for me and my business partner during the trip ! And already Bolt just in a funny way promised us ! They will punish this guy ! ( Oh Mama ) The second is about 1 day ago ! I just forgot to finish my ride ! and they took from my bank account 90 PLN ! That’s really sad because imagine maybe I got some accident and I dead ! You should charge someone who didn’t use your scooter !?? That’s really big and bad bug BOLT or if it’s for some other reason there ! It’s really SAD because it’s kind of stealing money from people ! I am mentioning again ! I just forgot finished my ride ! and you could check with GPS it didn’t move anywhere! And for what reason you charged me ! I delete your app, as I got from my first story so far so good ! You don’t care about your clients you are just thinking about money ! If you care about your future clients update your app very much fair ! I hoped for rating I would use the 0 star but that one is very much enough for you BOLT !.MiMo.22Version: 4.49

Canceled taxi at the last minute??I scheduled for a taxi to pick me up ahead of time, and was given an automatic 10 min pickup window of when a taxi would arrive. AFTER the end of that 10 minute window, a couple minutes after it had passed, the app notified me that no taxi driver was found/able to give me a ride. It’s fine if no driver is found, but to notify me AFTER the scheduled pickup time??? It’s completely inconsiderate and favors the driver/app instead of the customer. Your app should have notified me at the beginning of the pickup window or halfway through at least, not AFTER the fact. It’s a good thing I was able to find last minute alternative arrangement to my destination or the rest of my travel plans would have been completely messed up. And what’s worse, they charge you £20 cancellation fee within that pickup window without telling you if a driver has been secured. Do I get a £20 credit if YOU guys cancel on me at the last minute??? This is an easily fixed problem..LilaSwolfVersion: 188.0

GPS for pickup is not working correctlyI used Bolt twice in Budapest. Then on my 3rd attempt the driver passed us and stopped two blocks away. Fortunately we saw where he stopped and he was still there as we inconveniently had to run to catch our ride. The next time I used your app (also in Budapest). The driver had an incorrect pickup location. We used the chat feature to contact the driver to give him a precise location but he could not be bothered and cancelled. I am now in Vienna and the first time I used your app the driver went to an incorrect location and cancelled. Tonight (also in Vienna) we saw the driver stop about a block away and before we could get there he cancelled and drove away. We have never had issues like this whenever we use Uber. (Also, their price is always lower). You need to correct this problem while you still have customers willing to put up with an app that cannot locate the correct pick up point..HyprattVersion: 67.0

Bad serviceBolt is good but the riders can be dangerous I entered bolt and the bolt rider was asking me to pay more than i am suppose to pay cause i wanted to use cash he said the place was far and i should pay extra but the bolt app said a different amount which is fair It will better for bolt to remove cash from bolt and allow only card payment or make a feature where u can deposit to bolt first then from ur bolt the money should be deducted just like when using card no need to talk to the driver to avoid harm just in someone was killed in Bayelsa cause of same issue this not bolt but can happen too if they ask to pay more the drivers can be very ignorant and cause harm to the passenger so please if u can remove the cash and accept card only and a feature to deposit into bolt and the money will be deducted from your bolt app automatically when the ride ends to avoid long talks and harm just saying cause the drivers can make bolt dangerous for people.Bububu450Version: 89.0

Worst, most unreliable of all the ride sharing appsI recently tried Bolt on a trip to Lisbon, and it is far inferior to Uber, Grab, FreeNow or other ride sharing apps I’ve tried. For starters, the app seems to have a harder time accurately pinpointing your location, which can be confusing if you are in an unfamiliar place. Also, their drivers are unreliable and dishonest. The first two times I tried Bolt, both drivers made us get out several blocks from our requested location, claiming that cars couldn’t go down those roads. But then as we were waking towards the desired location, we saw cars going on those streets - cars, taxis, etc. I think the drivers are trying to save on gas or fit in more rides per day by dropping passengers off short of their destination. I decided to give Bolt one more try, and that driver didn’t show up, nor did they respond to my calls or texts! Three strikes and you’re out. I’ll stay with other ride sharing apps like Uber, thank you..PvfernanVersion: 165.0

Kenya BoltMultiple times a week, I have issues with drivers cancelling trips. One time last week, 4 different drivers canceled (or asked me to cancel) because they claimed to be too far away. It’s not worth the distance because the customer often has discounted rates, but they can’t afford the petrol to make the trip. Just now, the app showed me that a driver who was around the corner canceled. I called twice to see what the issue was; he didn’t answer. I ordered an Uber instead. Then the Bolt driver shows up to get me, insisting his side of the app showed the trip. But my app showed he canceled and that I needed to order again (which would’ve been the third time). The app glitched. Because then the cancel option showed up for me, and I had to cancel. EVEN THOUGH EARLIER IT SAID THE DRIVER CANCELED. Explain this please. Also, many times drivers ask me to cancel because if they cancel it somehow marks against them but if I cancel it doesn’t. I ended up in an app standoff with a driver once because I refused to cancel since he was the one refusing to give me a ride, and ordered through Uber while I stubbornly waited for him to cancel instead (petty, I know, I was extremely frustrated and didn’t understand the issue at the time). So, now if they ask me to cancel, I cancel. Because the drivers aren’t making a lot of pay, and many have financial issues here, so I don’t really want them to have marks against them (whatever that means), which makes their job more difficult. Bolt, fix your dang issues and make it easier to report these things. Thanks..Voodoo juice.Version: 69.0

HORRIBLE !!!💔🤬😡Wouldn’t even advise my worst enemy to use this app. It’s a BIG SCAM! I took a ride which was meant to be 4500 but an additional 2k was put to it. I ended up paying 6500 for my ride. After my ride, I got an email from taxify showing the amount the ride was(4500).I quickly sent an email to them saying that I paid 6500 for it and I wanted a refund of 2k back. After carrying out the investigation, they asked me to send my account details so as to make a refund, which I did. For 5Good weeks I kept emailing taxify saying I haven’t gotten a refund back and they kept replying my emails saying they would make the refund soon and I should wait a little. To cut the long story short, I never did get a refund and a two month have passed now. In as much as Uber cost more money, I would rather use their app because I know if anything like this happens, before the week runs out i would already get a refund. Plus their employees are very professional. Taxify just picks anyone from the streets and Gives them the job! Stupid.Good lovVersion: CI.4.13

Nightmare 💔💔💔💔💔This is the worst service ever , I’ve been using bolt for long time but not got good services, the driver are rude, not polite and some of bolt drivers seems kidnapper , today I used bolt and after he got and accepted the request he started coming and said he has been arrived long ago but I couldn’t seen him after like 3 min he came and pic me up then we were in the correct road but the driver kept watching me through his mirror and suddenly he turned to wrong way then after i shouted and said where you going then he didn’t say anything and came back to the right road and after some miles he wanted to turn again to the wrong road 😡😡😡 he did this intentionally becoz he thought I didn’t know the roads after all of that stress and frightened finally I got home safely! Please be careful guys don’t use bolt at all ! It’s better use your foot , I decided not to use bolt again this much !!! Most drivers are kidnapper or theft.J@ endshVersion: 161.0

BOLT IS THE WORST COMPANY IN THE WORLDBOLT is the Worst company in the world, there is no reason fir their work, their job only to get ur money without any support, before 4 days iI forgot my back bag in Bolt’s taxi in Paris (contained laptop, iPad, phone and confidential documents), i shared all the data of the driver (name of driver, picture of driver, plate number of the car,…etc) with the support team but no action from their end, they just advised me to contact police !!! even they couldn’t reach the driver !!! I think this this company registered its drivers without any data or security clearance as following on other companies !! I asked them to share with me the phone number of the driver so I will reach the theft driver directly, but no response from their end, this company should close and proven from work in Europe because their services are useless and they just steal money. For me, I hired 4 lawyers to raise an official case to French authorities to close this company because they are thiefs..Iraqi BoyVersion: 67.0

Drive tried to kidnap usWhen we hopped in the Bolt, we kindly requested to add a stop which was right next-door to the final destination. The Bolt driver started screaming at us (it was extremely shocking to everyone especially the two young women in the car). After he denied the request, he locked his doors with child locks and wouldn’t let us get out of the car. We requested he unlock the doors so we could exit the vehicle and he refused to let us out. At this point, we were all very scared for our lives and he basically forced us in the car with him for five minutes 10 minutes. He also wouldn’t let us update the final destination. My party of four was very shocked and scared and nervous the whole time we didn’t know what was up. He took us on the highway before finally agreeing to drop us off. On top of that, he wouldn’t show us his certification when we requested. He was screaming. This man is a danger to your company..DjejehayqVersion: 234.0

Why is it so difficult to get a ride?I've been using this service in Azerbaijan for three years. Over that time the quality has gotten worse and worse. It generally takes about five or six tries to actually get a driver to show up. Most of the time they never move, or else get to a place and then stop without responding to calls or messages. Worst is when they call and ask you to cancel – if you cancel too many times Bolt locks you out of the app (great customer service!). It's really a very frustrating experience. My suspicion is that part of the problem with the service is that they pay their drivers almost nothing. For example, a 15 minute ride might cost 1.75 USD, depending on the time of day. I'd gladly pay four times this if I only had to request a driver once and if the car had a seat belt when it arrived..Alex13498235Version: 85.0

Scamming driversI installed and used this app for the first time and ordered a taxi to get to the hospital while wearing a cast on my leg. The driver asked me to walk down a significant distance - nearly halfway to the destination - because she didn’t want to drive her car to my location claiming the street was too narrow, while it is not. When I sent her a picture to show that that was not possible to walk to her, she canceled the ride. I then ordered another taxi from a different service that is reliable. But after that taxi had already left I get a notification from the bolt app that my driver for bolt is waiting for me and I have to pay Bolt cancellation fee that was more than what the drive would have been. This looks like a racket. One driver "cancels" and then you have to pay more than what a ride would have cost. Customer service doesn't care. Split, Croatia. The first driver was "Ivana" in an alleged BMW..BarekjorVersion: 199.0

Stressful and upsetting experience in ParisI used it to go to the city center from the hotel cost me 40 euro , I took a car coming back from almost the same location back to my hotel it showed me 38 euro, things are fine, until we reach the hotel and driver says its 104 euro , showing me a different and far location , I tell him but we are here not in the address you are showing , he says I dont know , its not my car , I am working for someone else, he will ask ke 104 euro!!! I tell him to call Bolt support team , he calls a number it goes to voice mail and thats it I had to pay him extra 60 euro , while I was chatting with a support team online on my phone again no luck until the driver left and I am in my hotel , the support team offering me 60 euro credit and not the refund which I refused , as I am leaving the country and will surely never use Bolt in any other occasion/country..Kasra LavasanVersion: 139.0

In Paris, good. Not smaller citiesAre you traveling with heavy luggage? Did you go to sleep peacefully assuming your scheduled ride would appear in time to take you to the train station? What else could “schedule a ride” mean, after all? Ha! Hahaha. The joke is on you, because “scheduled” just means the app will try to book you a driver when you asked for one. There’s no functional difference between “scheduling” a ride and waiting until you need a car and trying to book it yourself. Which is what I have wound up doing both times I “scheduled” a ride to the train station. This time it took so long to get a driver after my “scheduled” window had passed that I just started walking to the station with my bag. So relaxing! Next time I will allow time for the bus, I give up. And although the app works fine in Paris, hailing a taxi or getting one from a cab stand is usually about half the price..Kitty C OllinsVersion: 208.0

No route planning for scooters/bikes to help avoid dead zoneApp is mostly fine, though loads very poorly on slow connections, BUT it’s incredibly frustrating to not have route planning for scooters, especially when there are dead zones all over a city. I use Bolt as a tourist to get around cities I don’t know very well. I can’t see my destination on the Bolt map, and I can’t input it there, so I have to switch to Google Maps to navigate. But Google Maps doesn’t know where the Bolt dead zones are, so I often end up having to stop, flip back and forth between maps, drag the nonworking scooter back out of the dead zone, and try again. This typically happens at least once a trip, and I can see from how the Tallinn city is covered in dead zones that it’s going to happen multiple times today. You have route planning for cars. Why is it so hard to add for more environmental scooters/bikes?.-_- Sarah -_-Version: 64.0

Watch out for extra charges!Often times the driver takes “the long route” to increase your charges. He decorated from the Bolt mapped route then your rate that you agreed to is significantly higher without your knowledge. When you try to contact Bolt Customer Service, they won’t respond. I’ve been waiting over a week for any response. Watch out, Bolt is a SCAM. I have contacted Customer Service over 13 times and every time no one has ever ever ever responded. So, I just contact my credit card and say it’s a fraudulent charge and get credited back all the money. Bolt is the worst ride share app out there. Never ever use them because you will get scammed and over charged. And the Bolt drivers are the ones that got kicked out of Uber for being terrible drivers. Ladies, be very very careful with Bolt drivers. They are very sketchy..Dickfong69Version: 141.0

Waste of timeWaited for Bolt for over an hour in Manchester, ride was cancelled multiple times and yet kept showing drivers around. Unfortunately good public transport seems to be lacking in Manchester as well, nothing was available to get me to my destination that was literally only 2.5 miles away. Thank the lord for the black cab drivers because they at least seem to take their jobs seriously. I wouldn’t even bother trying Bolt because you’ll just waste your time and make an already miserable experience of going through the airport even worse. If you’re in London just take the public transport, I can guarantee it’ll be much more worth your time (literally takes the same amount of time to arrive that it does to use any rideshare) and save you tons of money. If you’re outside of London, just take the black cab and give your money to people that deserve it..MaeSimAnVersion: 77.0

Bolt NairobiFirst the biggest problem is the app, you are in hurry in the city there’s no traffic/ no jam , then there’s driver will accept that is far away 10 or even sometimes there’s rider an you will be waiting to drop the other passenger off and come to you ridiculous and there’s drivers that free maybe away from you like 2 /3min and then app says don’t cancel in drivers, is just ridiculous. Secondly some drivers are inappropriate with their costumers. Just they’re absolutely no no for me and I will cancel it. Last but not least the most worst one drivers will be driving unmatched plates number telling you is okay face matters low key creepy driver or they will be saying the car isn’t working today or i will change soon I just forgot about it, ABSOLUTELY UNACCEPTABLE . No MY SAFETY MATTERS. I can confirm is majority of them. Fix those issues ratings don’t matter when it comes to safety..DrmoushVersion: 106.0

Why I rate Bolt as the worst way to rideI enjoyed using bolt to get to clubs or home after a night of drinking. They were much cheaper than Uber for the same thing. However I began to run into serious issues with Bolt. Often times they would charge me around R70 for a trip, and then as soon as I get home they refund me the money and take off around R120 instead of the agreed R70. This happened multiple times. I contacted support who refunded me the whole R120, however then I had bolt drivers coming after me directly (some of them pestering me with calls and messages about 8 times a day) to give them the R70 they were owed because bolt never consulted with them to give me a full refund. When I told these drivers to contact their company to sort it and not me, they told me the company said to fight it out with the client- this just screams unprofessional. Many of the drivers that I did personally refund were immigrants who do not even have accounts in this country- that is terrifying considering I put my life into their hands to get me home safely, but nobody even knows they are here. Some drivers also tried to stay in contact with me even after I refunded them- if that doesn’t scream creepy I don’t know what does. The last straw was when I took a R72 bolt home and shortly after was refunded the R72, only for R642- yes you did read that right, to be taken from my account. I immediately contacted support who tried to fight me and said that I changed the trip and that we were dropped at centurion mall, however I still got to the same destination (which was NOT anywhere near centurion) in the same amount of time I always do- riddle me that one Bolt. Eventually after a week of worry they finally did refund me the money, however I had to dip into my savings account in the meantime because that R642 is my food allowance for the entire month, that was just removed suddenly, out of nowhere. I refuse to support them after this, with their unwillingness to refund me this huge amount of money, and it taking so long, I am too scared next time it’s an even larger amount and they never refund me..IsaywhatitisVersion: 70.0

Appears to be great price but, Cancellations and Charges Ruined ItDownloaded Bolt super easily and was excited—the initial quote was half of Uber’s (€35 vs €69) for a 22-mile rural trip in northern Portugal. But when I tried to book: • No cars available initially, then only the most expensive option showed up—same or a few dollars more than Uber—with a longer wait time (20+ mins vs Uber’s 10-12). • Finally got matches twice, but both drivers canceled on me (I didn’t cancel). Got charged both times, tying up my credit card funds while I wait for refunds—shouldn’t happen for driver cancels. • Kept checking, and the app flipped between “all drivers busy” and random pricey rides, making it unreliable in a low-demand area like Vila Verde. Love the potential for cheap rides, but fix the availability, pricing consistency, and charging glitches! Would give 5 stars if it worked smoothly..AMDD!!Version: 202.0

Bolt service when an item is left in the bolt or in my case stolenOn a seemingly ordinary journey home through Bucharest, I took a Bolt ride, expecting nothing more than a straightforward trip. Yet, within moments of stepping out of the car, I realized my phone had slipped from my pocket onto the backseat. The realization came no more than two minutes later, and immediately, I attempted to contact the driver through Bolt’s app. What followed was a staggering display of dishonesty and ineptitude. The driver, who clearly noticed my phone, did not answer repeated calls through the app. Instead, he took deliberate action: turning off the device, removing the SIM card, and rendering any hope of locating it through “Find My iPhone” impossible due to the lack of internet connectivity. Bolt, a service ostensibly designed to connect passengers with drivers in a moment of need, failed on every level. The app’s feature to contact the driver directly was met with indifference, as the driver ignored my attempts, prompting Bolt to provide a specific phone number to escalate the situation. Astonishingly, this number was blocked as well, further illustrating the premeditated nature of the driver’s actions. He knew precisely what he was doing—there was no ambiguity, no mistake. Yet, when this was all relayed to Bolt’s customer service, their response bordered on absurdity. It took them a full two days to connect me with a human agent, and when they did, their so-called solution was to parrot the driver’s claim that he “didn’t have the phone.” As though someone who had clearly stolen a phone would be forthright enough to admit it. The sheer negligence exhibited by Bolt is appalling. Their slow, dispassionate response not only failed to address the blatant theft but actively enabled the behavior of a dishonest driver. This experience has demonstrated not only the utter unreliability of the service but also its deeply flawed mechanisms for resolving critical incidents. For me, this is more than a cautionary tale—it is the last time I will ever place my trust in Bolt..AdamHayutVersion: 158.0

Rude drivers and bad customer supportDrivers were rude and refused to drop me off at my location after accepting my ride. I contacted the Bolt support team and they did not provide any help. I was still charged for the ride and had a very unsatisfactory experience. I would not recommend using this app..SamySosa300Version: 67.0

Most disgusting trip. Driver made me wait for more than 25 minutes. Care stopped on the road.Most disgusting!!!.Booby benzVersion: 4.30

TerribleWorst app I’ve ever had. Lies about the location of the driver and the arrival times.Aimer25Version: CI.4.17

Worst drivers everWhere do you hire these guys!!?? I’ll stick to UBER THANKS!.AMCOLE90Version: CI.3.87

Terrible drivers - don’t useWe almost missed our flights due to a driver with their private passengers. Another driver never came closer. Don’t use this app. They don’t manage drivers well and you can get in real trouble..Julie HJLVersion: 236.0

Unlikeاغلب الدرايفريه بياخدو الاوردر و بصيرو بدن يزودوا بالاسعار وازا ما عطيتين بيتنورنو وبس تبعتو review ما حدن بعبر شي.Luna kassasVersion: 235.0

No availabilityNo drivers will pick up the ride request, and then you'll get a “priority upgrade” to pay more. Switched to Uber and was picked up immediately..MJRcgyVersion: 235.0

Creepy!Downloaded "just in case" I needed a ride. My iPhone just warned me the app tracked me 40+ times in the past three days, even though I've not taken a single ride! So invasive! Advertising and tracking was apparently on by default as well; I definitely wouldn't have said yes to that if asked..ThisNicknameIsTaken71Version: 235.0

Did not work but was chargedGarbage.B-r-o-c-kVersion: 234.0

Double dippingFire every driver who takes a fare while still picking up/dropping off other fares leaving you in limbo. 3min turns to 15 while they are going in the opposite direction..Hi i'm GodVersion: 229.0

Worst rideshare app I’ve ever usedDo not use this rideshare app!! I do NOT recommend anyone uses this rideshare app! Their drivers are completely unreliable and they just make you wait forever so that you’ll cancel the ride and they make the cancellation fee!!! I can’t believe this sort of black market business is allowed to exist. I have used many other ride share apps including Uber and Lyft which have all been much more reliable than them. Avoid at all costs!.Worst rideshare everVersion: 228.0

Worst serviceWorst service.Jaspreet1221Version: 226.1

Terrible user experienceTried it in London. 3 times, each time waited and waited to match driver, 4th time driver cancelled, what a horrid experience..Ep881133Version: 226.0

MécontentAhmad a refuser le transport car nous avions 4 bagages, 3 valises et un sac. Le tout rentrait aisément dans le coffre de la grosse Tesla mais Monsieur a décidé que c’était trois maximum….. 5 mn après nouvelle réservation avec chauffeur bien plus coopératif qui a tout accepté dans un véhicule plus petit…… Je vous réclame les frais dkannulation de 7 euros car ce n’est pas moi qui ai annulé mais Ahmad sans aucune raison valable..PhilmajoVersion: 226.0

Uber and bolt in cahoots.Tried for bolt ride, gave destination after waiting my car was supposedly at destination as the app could not find me, left messages and no return messages were made. Bolt’s app is in my book next to useless. Gave red dog cinema as near departure. Tried to cancelled. Called for uber confirmed payment. Within seconds bolt arrived And took it. The description of driver said 3 yrs with uber??? To make long story short, both company’s charged me plus uber added a 1 euro tip. That is steeling in my book. Definitely not to be recommended….GunnetwhoVersion: 225.0

Awful customer serviceThe prices aren’t guaranteed when you book a ride. They add extra fees like crazy and then have the worst customer service!! Also had 3 drivers try and make me give them a cash tip. AVOID.AngryOwl123Version: 224.0

The drivers will accept no matter what.Ive been in rushes, or ive been standing in -15° weather, pouring rain, and have drivers 30+ minutes away accepting. ill be in Scarborough and have a driver accept me from Vaughan. waiting time 30+ minutes sometimes still actively dropping someone off. theyll accept you when theyre extremely far in general, sit somewhere for a bit and then cancel . i guess hoping youll cancel first because the app charges you if it registers “theyve been driving to you for over 5 minutes) or something. its ridiculous that theyre allowed to do that..Bxkedkat_Version: 221.0

OverpricedMost overpriced ride app I’ve ever seen, uber is cheaper, Lyft is cheaper, don’t bother downloading this overpriced app.Suicide ManVersion: 219.0

Уберите двойную цену!Ваши водители обманывают клиентов показывая какую то другую стоимость! Зачем это все? Создаете много спорных ситуаций.JuretszVersion: 218.0

Scam awareness: The driver tried to extort extra cash before a trip. Refusing means paying a 6eu feeThe bolt support didn’t care about the drivers behavior and I had to ask 3 times for a refund of the canceling fee..BibiloiVersion: 216.0

A dishonest and a big scam companyThis company is dishonest and deliberately scams customers, using its drivers as a tool. I booked a van, but the driver showed up in a sedan, which caused serious problems and jeopardized my ability to catch a scheduled flight. I made multiple attempts to obtain a refund for the difference in service. Instead, they wasted time with a fake “investigation” and ultimately refused to provide any findings or compensation. This behavior is deceptive and unprofessional..YmobadaVersion: 216.0

The worst level of professionalism everYou cannot put a price on a trip and the driver would have the audacity to ask for more money . Look, do not download the app they are not serious about their business..Draco the truthVersion: 216.0

DisappointedI will be removing the app. So I ordered my normal ride. Comfort car for a long trip. They sent a BYD dolphin. Basic car with no leg room or decent AC. When I contacted Bolt support over this they offered me a pitiful $3.44. The difference between the comfort and basic was only $33.12. But they would not honor their admitted mistake. Bye bye 🤣👍🏻.ScottythaiVersion: 216.0

Didn’t find any ridesCould not use no drivers.HamidfVersion: 215.0

Entirely inconsistentCan’t depend on this app. Price changes constantly. Drivers cancel for no reason. Sometimes you wait 20 mins just to get accepted and then have the driver cancel and you go to open the app to call another and the cost has doubled..KaypongracVersion: 214.0

Awful support. Don’t use itI moved to the UK just now and a friend left me some boxes with kitchenware and stuff. I went to pick those and I ordered this service as it appears on Google Maps UK. I use a walking cane and the driver made no effort to help me putting the boxes in the cart, he waited and refused to ride because only one small box did not fit and I wanted to carry it on my lap. I was charged 6 GBP for a situation where I felt ridiculous with my cane lifting weights. I tried to contact support and they say they won’t return those 6 GBP to compensate the driver for his time and effort (which effort?). If the driver would have said right away that he can’t ride me with boxes, all good but he waited and put me in a weird situation. As Sonny said in A Bronx’s Tale: 6 GBP is the ticket to keep this service out of my life. Tried once, never again..Rational CustomerVersion: 213.0

Extra charges without invoicesFirst of all, all Lexus drivers I had from this app never came to requested area; and they act smart; second I got few extra charges and I cannot get any invoice neither from app nor from anywhere; I don’t even see a support place to contact them.Emile KARAMVersion: 211.0

Limited options for petsI Cant reserve a ride with a pet AND a larger vehicle. Please have your IT team fix this!.None12321Version: 209.0

The driver cancelled the ride for no reasonThe driver cancelled the ride for no reason, so I had to request another car, and the trip cost $10 more. This was very inconvenient and reduced my trust in the service. I never had such problems with Uber. I hope Bolt improves driver supervision to prevent these situations..Ayk emVersion: 207.0

Terrible app drivers will prioritizes uber and lyter orders then boltInsane to wait 15-25 mins just to get a ride. Only for the driver to drive half way to cancel. And that's basically every ride you request..Tmade1020Version: 207.0

Taxi! Where are you?Attempted to book a ride from Belgravia area to St Pancras International and while the app told me the ride was confirmed, no drivers would accept the fare without paying a premium. So we booked a regular taxi that arrived in 3 minutes cost a couple of pounds more but we could depend on. Based on this experience I would not recommend the app..Cam-LVersion: 205.0

Terrible customer supportMy rides were cancelled by 4 drivers back to back, causing me a delay of 15-18 mins. After that I started looking at other services and by the time I was matched with another driver, I went back to Bolt to cancel and they charged me a cancellation fee. I have repeated this to their customer support 16 times that it’s unfair on the customer to not cancel after your drivers have cancelled on them 4 times but they keep sending automated response and after every reply connect me to a different agent without waiting for me to respond. And each agent regurgitates the same policy disregarding the time i have wasted waiting for rides. Will not be using again..ArunrawlaniVersion: 205.0

Hard to get a driverIt took forever to get a driver, sometimes 5-10 minutes. We would often either give up and walk, or give up and uber. With uber we could almost instantly find a driver. I’m not sure what the bolt drivers see from their end, but it was an endless loop of “looking for driver, found driver, looking for new driver, found driver…” and so on. Occasionally if we waited 10 minutes for a bolt, they would upgrade us to a fancier car for the same price. But frankly, I don’t care how fancy the car is, I care that I’m getting a driver in a reasonable amount of time so I can get to my destination on time..Mmich98Version: 202.0

Keep asking increase prices, cancels too often.Ordered ride, confirmed. Then canceled. Repeating 8 times! Keep asking increase prices even it was a confirmed booking. If not, then your ride is suddenly canceled..Have to review itVersion: 202.0

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