Craving something delicious? Whether it's pizza, tacos, or your favourite fast food from Burger King and KFC, Bolt Food delivers straight to your door.
WHY CHOOSE BOLT FOOD?
- Real-time tracking: track your order and courier’s location from the restaurant to your doorstep.
- Convenient scheduling: plan ahead and order food or groceries in advance.
- Pickup options: prefer to grab your meal yourself? Use our pickup feature for easy collections.
- Takeaway deals and discounts: save on your favourite meals and snacks.
- Seamless payments: pay effortlessly using Google Pay, Apple Pay, or credit/debit cards.
HOW TO GET STARTED:
1. Set your delivery address.
2. Browse and pick meals, groceries, or snacks from your favourite local restaurants or stores.
3. Place your food order and pay securely.
4. Track your order in real-time.
5. Sit back and enjoy!
DISCOVER LOCAL AND GLOBAL FAVOURITES:
Explore a culinary world at your fingertips with Bolt Food. From beloved local restaurants to renowned fast food chains like McDonald's, get meals from your favourite restaurants delivered to your door.
*BOLT MARKET - QUICK GROCERY DELIVERY:
Need groceries or essentials delivered? Bolt Market brings everyday items like milk, bread, and coffee, as well as speciality products like pet supplies, cosmetics, or alcohol, right to your doorstep. Forget the long supermarket queues and shop smarter with Bolt Market.
*BOLT PLUS
With Bolt Plus, you can access exclusive benefits that save you time and money. For example, you can enjoy priority delivery for your orders, even during the busiest hours.
*GO OUT AND SAVE WITH DINEOUT
As convenient as it is to get food delivered to your door, some moments are worth making the trip out for. Find tables at nearby DineOut restaurants and get a discount off your meal. Just open the app, search for what you crave, and switch to the DineOut tab for in-restaurant offers.
Bolt Food was created by the European super-app Bolt. It’s challenging the efficiency of the food and grocery delivery industry while helping restaurants and stores get more orders and enabling couriers to earn money.
Become a Bolt Food Courier partner:
Have a car, bike, or motorbike? Earn money delivering meals with Bolt Food: https://bolt.eu/en/food/courier/.
Partner with Bolt Food:
Are you a restaurant or grocery store? Boost your sales by joining Bolt Food: https://bolt.eu/en/food/partner/.
Get in touch with us via [email protected]
Follow us on Facebook: https://www.facebook.com/boltfood.
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*Only available in selected markets.
Bolt Food Negative Reviews
Terrible support chat after the broken orderThe courier refused to give the order, being right next to the front - taking advantage of the fact that he could not reach the phone before and he was allowed to dispose of the order, despite the fact that it happened in front of my eyes and I called the courier when the order had not yet been cancelled, he simply decided to eat it and the customer support absolutely did not want to listen and understand and put all the blame on me, believing that the money had already been lost and not wanting to return it, and in fact they had to simply have to contact the courier and told to give the order, instead they did not listen to me at all and simply gave a template answer and then tried to chat, the following requests immediately received an instant response that another administrator had already answered and that they could not help.DobreedenVersion: 1.85.0
Stolen food and terrible customer serviceI contacted Bolt Food multiple times to let them know there was something wrong with my order and they blew me off. Finally, I am contacted by the third courier to tell me that the restaurant has no order for me. I kept contacting customer service and they literally did not respond until later after it’s confirmed my food has been stolen and almost two hours in. It takes them so long to cancel my order to refund my money and they sign off with “have a great night!” Are you kidding me? No, you ruined my night because we have no dinner and you kept assuring me it was on its way and now we are hungry and without food or any resolution from the restaurant or Bolt Food so no, we are not gonna have a great night! I tried to use Bolt Food but never again!!!! Not worth it… issues can happen but it’s their customer service that turned me off forever..CareNunonVersion: 1.84.2
Poor Payment Service!I’ve had this payment issue for over a month now, and I am not sure if "fraud" is the right word to describe it. I made a card payment, which was debited from my account and cleared on the app, but it later came back as negative. Despite escalating the issue to the customer service team, all they keep telling me is to use my card again and they will debit it and credit me. This doesn't make any sense to me because I have already made the payment and I shouldn't have to pay double for something I have already paid for. I provided evidence of payment, but the situation remains unresolved. To make matters worse, I am now unable to access the app, and I can still see a negative balance on the ride app. This is unacceptable and needs to be fixed immediately.
Your payment service is poor! Fix it!
This isn’t the first time I’ve seen this happen..HsghdoenvskrbbdVersion: 1.45.1
Blew me off stolen foodI contacted Bolt Food multiple times to let them know there was something wrong with my order and they blew me off. Finally, I am contacted by the third courier to tell me that the restaurant has no order for me. I kept contacting customer service and they literally did not respond until later after it's confirmed my food has been stolen and almost two hours in. It takes them so long to cancel my order to refund my money and they sign off with "have a great night!" Are you kidding me?
No, you ruined my night because we have no dinner and you kept assuring me it was on its way and now we are hungry and without food or any resolution from the restaurant or Bolt Food so no, we are not gonna have a great night! I tried to use Bolt Food but never again!!!! Not worth it... issues can happen but it's their customer service that turned me off forever..LeoHv2Version: 1.85.0
Scam warning, driver shows up, no food, no refundMy order from Bolt Market Avenidas Novas never arrived. The driver came to my address, told me someone else had my order, and left. I received nothing. Support has refused a refund for weeks, repeating “internal process” and “fair use policy,” and providing no proof of delivery. No handoff photo, no GPS log, no courier notes.
After reading many similar public reviews, this looks like a widespread scheme. A driver only needs to show up at your location, then Bolt denies refunds even when the customer gets no food. In my experience this is a scam. Money taken, nothing delivered, no accountability.
I was a regular customer. Now I do not trust this service. If you choose to use it, document everything and be ready to dispute the charge if the order does not arrive..UGNJUVersion: 1.93
Really badI tried to surprise my mom with a food delivery on March 8th, and Bolt Food completely ruined it. I was literally waiting for the exact moment the restaurant opened so I could place the order. The very first minute it became available, I went into the app - and somehow every single courier was already “busy.” Seriously? How is that even possible the second the restaurant opens?
What’s the point of a food delivery app if you can’t actually deliver food when people need it?
Bolt Food seriously needs to fix their courier availability system because this is ridiculous. If you can’t handle demand or have couriers ready when restaurants open, then don’t pretend the service is available. Completely unreliable experience..Ana_PoliakovaVersion: 1.105
The worst food delivery ever…We ordered our food using Bolt Food app in Lithuania after having a great experience in Portugal we were hoping for at least food to be delivered. It never happened. After multiple text messages with AI and support person, the only thing they explained that is a shortage of couriers in the city. 1.5 hour later, no courier assigned, but food order was ready for delivery more than hour ago. I asked to cancel delivery as it would be faster for us just to pickup the order, but no reply from support… They don’t deserve even one star for support and delivery- nothing to do with the App. Application seems to work as designed..DaivaliVersion: 1.90.0
Worst app ever!!!!! Don’t use it please!I used this app about 10 times, and most of the time, I have issues, and they are never there to resolve the problem. They are coarse and ignorant people. They ignored my request. I got raw chicken nuggets, and they asked me for the pictures about 8 times. Afterward, they claimed it’s cooked, like seriously? As if you tried it. They are utterly disgusting, shameless people. Don't waste your time on it. I’ll not use their taxi app as well. I am boycotting this app now. How can you say Oh the chicken looks cooked so are you trying to say that I'm lying to you? Didn’t I send you pictures about 8 times. Disgusting. Never gonna use this app again.Californian boyyVersion: 1.95
Terrible policiesBolt will let you make an order even when there are no couriers available, making you wait up to two hours for your food to be delivered. A few weeks ago I had to wait two hours and just now I had to wait one hour before they decided to cancel it, but not giving me the option to cancel myself when the order was taking too long. The chatbot is completely useless, and customer service agents despite being polite don’t really have the ability to get anything done because of bolt’s stupid policies. Overall terrible service from bolt’s side.Conoro16Version: 1.97
Bolt Food’s Service is a Complete Disaster – I’m Deleting the App!I am extremely angry as a Bolt Food customer. They delivered a completely ruined pizza—smashed, flipped over, cold, and an absolute mess. It was a total disaster. I am beyond frustrated and dissatisfied.
Recently, I also had an issue where the courier arrived on foot, which is completely unacceptable. Moreover, I have noticed that these couriers are carrying bags from other delivery companies, creating absolute chaos in their service.
This level of disorganization is infuriating. I am deeply disappointed, extremely dissatisfied, and very angry with the service. Because of this, I have decided to delete the app..Giorgi.khtVersion: 1.82.0
Refund scamThey ACCEPTED an order and then started calling me on WhatsApp about a product/food they can’t make so I requested a refund for that one item. They told me to wait until the food arrives and then text them again to get the refund, which I did. The support chat (that’s supposed to reply within 2 mins) responded to my follow up text literally 9 hours later, I messaged them in the same chat at 11pm and got a reply at 8am about where I’d like the refund and also about the fact that if I don’t confirm within 48 hrs the “offer” will expire. I confirmed but they still haven’t replied AGAIN..it’s been 2 hours (yet)….ScamHater!!!Version: 1.101
Bolt Company (Food) – A Masterclass in DisappointmentBolt Company’s food service is an absolute letdown that somehow keeps finding new ways to frustrate its customers. From the moment you place an order, it’s a chaotic mess—delayed deliveries, cold meals, and a customer support team that seems to exist just to shrug at your complaints. The app is a glitchy nightmare, and the food quality? Let’s just say it’s an insult to anyone who’s ever tasted actual flavor. This isn’t a service; it’s a test of patience that fails every single time. Bolt needs to scrap this disaster and start over if they ever hope to be taken seriously. Do better—or don’t bother..WatermelonistastyfruitVersion: 1.84.2
Worst food deliveryI try to order food but half the restaurants are unavailable because there aren’t enough couriers. I order my food and wait an hour just for it to say that my food is delivered. I look outside and my food was not delivered and there’s no way to contact the courier. I have only ordered off here three times but two times have been horrible experiences, the other one being when a courier was late. Never had these problems with any other food delivery. I try to go to the app support and I get nothing but a chat bot to talk to… need a refund for my 20 euros wasted.I'm not a nerd I dabVersion: 1.79.0
Perverse Incentive System for DriversCompletely unacceptable. Expect your order to arrive 3 - 4 hours late. The food shows up cold, long after your guests have left, making the entire order pointless. The delivery estimate shown before payment is flat out misleading and bears no relationship to reality. You can watch the driver wander around on the app while the delivery time keeps getting pushed back with zero accountability or explanation. This service is unreliable, poorly managed, and not fit for anything time sensitive. Order elsewhere if you value your time or money..LongCommuter PodcastListenerVersion: 1.101
Order not delivered and charged full cost!Apparently, their policy is that if the system says “delivered,” you’re out of luck - no reimbursement, no investigation, nothing. When I reached out to Support, I was basically told several times “too bad, maybe you’ll get your order next time.” I was scratching my eyes. This is outrageous. There’s zero verification, zero accountability, and it leaves you basically being robbed with no recourse.
Reading other reviews, sadly seems I’m not the first so they condone this behavior. I filed a complaint with local authorities (ANPC) and I encourage everyone to do the same..WDAlexandruVersion: 1.94
Price was raised when I received a discountI placed an order at full price and it came to $71. Then some weeks later I received a 30% discount for all restaurants. I went back to order the same menu, order again, and my total price came to $72. I noticed that the prices were raised just slightly above 30% so my actual discount cost me $1 more than the regular price. This is a bit of a scam because I wouldn’t have known had I not checked a previous order, I feel like I’m being scammed here and it’s not it just one restaurant it’s all the restaurants! 👎👎.AntonioNealsWorldVersion: 1.49.0
Food order stolenAfter waiting for over an hour for our food and I reached out to the restaurant and learnt the food was collected 30 mins ago. Given that it hasn't arrive at our place, 4 minutes away from the restaurant, something was up.
I ended up driving to the restaurant and learnt that the Bolt platform allows drivers to cancel the order, once they have collected it. Our delivery man was waiting for our order, whilst someone else as per the security footage, already collected our food.
As Bolt refunded as on the app, the restaurant had to remake our order which I paid for with the waiter.
Despite my efforts to support the restaurant being reimbursed by Bolt, due to their poorly designed app, Bolt has opted to ignore my messages.
I am sharing this as a warning to other Bolt users, that your food order could also be taken at the cost of the merchant. Be careful!!!.Schalas1985Version: 1.42.0
Food not delivered and money was not refunded. Horrible service.We travelled to Lisbon from another country. The restaurant asked us to order via Bolt. We are not Bolt customers, so we did not have profile. We had added a very clear instructions to deliver the food at the Hotel. The driver incorrectly picked up the request and did not read the instructions nor called to confirm. Food was not delivered. Bolt customer services is horrible and keep refusing to return my money even restaurant was okay to refund. Never use this . Use Uber instead. Horrible customer service..Foreign traveler.Version: 1.83.0
Customer Service is trashWhat's the point of a business if you do not take customer complaints serious? This is the third time I've ordered food on the app and had delivery complications. I can't reach the rider and I'm literally telling you I'm not able to reach the rider and I get automated responses? How does that even help? The customer service really needs to be improved on. Like why can't I even call to make that complaint? It is just super frustrating. I totally won't recommend this app to anyone. Terrible customer service!.Angry complaint😡Version: 1.35.0
Terrible service deliveryI will never recommend to anyone!!!
I got to a new place and needed food so I downloaded the app to order some KFC. The rider wasn’t moving much on the map. I waited till a minute to estimated delivery time and called him after several tries before he picked up and wouldn’t speak when he did. Food never came and payment had already been made. Contacted support and was told rider claimed came to my doorstep and waited over 15 minutes but and all attempts to contact me failed and so my money will not be refunded..Tony77#Version: 1.48.1
HORRIBLE SERVICEThis garbage app tried to force me to pay for food that was delivered that was partially opened and had the wrong items. Instead of them resolving the issue they wanted to make me pay for the food when I refused the driver correctly took the food with him but then Bolt told me I have to pay a debt for the opened food and wrong items after they already took the food back!!! This is the absolute poorest delivery service I have ever encountered, they really don’t care about the customer nor the product they serve!.YZNLVVersion: 1.57.0
Bad Customer SupportThe customer support or message center on this app is trash. I had a delivery driver get here and he sat outside for 30 minutes plus. I messaged on the app and asked if there was a problem, and then they said oh he’s trying to reach you, but can’t. I called him, and the driver himself had issues, but I got my food. But then I told customer service why would he wait that long to not tell them he needed help so they could get hold of me. Make zero sense and they had poor responding time and did nothing to help..JennH1219Version: 1.55.0
Poor customer support in Georgia.Overall the app and service had worked well, until a problem arose. The customer service tries to give you an automatic refund to avoid service calls. But the one time that a restaurant sent me the wrong order and I contacted them, they’ve done a horrendous job of addressing or fixing the problem. A restaurant sent the wrong order and I sent the a photo and description of the issue. But the service has done horribly to actually have someone figure it out..BangbangboogieVersion: 1.42.0
Used to be betterBolt used to be fast and good. Now the app allows delivery drivers to make too many stops, pickups and drop offs simultaneously. Food that used to take 15-20 minutes and arrived hot and delicious now comes in 45 minutes and it is cold and soggy.
I don’t blame the drivers, they are just trying to make a buck and get paid so little! Bolt needs to consider the impacts of letting so many orders overlap.
As it currently stands I am going to delete this app and stop using it — I’m sick of receiving cold food!.TheabeanVersion: 1.102
Complete waste of time. Deleting the appGood luck getting your order after it’s been paid for. They have absolutely no control over their dispatch riders. The app will tell you your food has been delivered but you’ll never get it. You’ll reach out to their absolutely inept customer service who will tell you they’ll get back to you but that will be never or maybe when pigs fly. Your money will be gone and you’ll be left hungry, frustrated with no food and less money..KikiiteVersion: 1.25
STOLE MY MONEY & ORDER! DO NOT USE!They stole my money, order was not delivered, and no refund given. Customer support tried to blame me for the courier not following instructions and wouldn’t even contact them to see where the order was. Chat say “arrived and missed call” but there was no call. Said “order delivered” but there was no delivery. As soon I see this, I message, but no one replied. Kept getting directed to “AI chat bot”. And the human customer support does NOT CARE. They are lazy and do nothing to help you. THEY STOLE OVER 55 from me!!!.Argg1235Version: 1.104
Order never got delivered!I’ve ordered with order apps and directly from the vendors and never had any issue…
I ordered from this app, I never got my food, it said I had to pay before the food is delivered. I pay and never got the food, contacted support they said the map was wrong, dispatched cancelled and I was told that the food was delivered… they never refunded never apologized… worst app ever.. your app is giving Ghana food delivery apps a bad name. Shame on you for duping Ghanaians of their hard earned money!.The customer you dupedVersion: 1.80.0
PricesWhy is the price of the food expensive on the app than the price of the food at the restaurant and still the prices are way more expensive than ones on other food delivery application I think you guys should find something doing about it.I go to pizzaman and buys Guyman pack for 49cedis and comes on the bolt app to buy if for 61 cedis look at the massive difference in price.Uglyjohn2344Version: 1.90.0
Small order fee defeats purposeNo matter what discounts or promotions are active, the app enforces a minimum order of 40 RON. If you want to order something that costs less than 40, a fee equal to the difference is applied to your order BEFORE factoring in the delivery fee, even if the delivery fee would put you over 40. This is a greedy, disgusting practice and defeats the purpose of using the app at all..Butcher of Broward CountyVersion: 1.57.0
Awful Order PoliciesWhen an order isn’t getting picked up, customer service will refuse to cancel the order if it’s within a 2 hour window. You’re left hungry and waiting, not sure if the order will come or get cancelled. Food delivered cold and possibly not food safe. These policies are not customer friendly and designed for the company’s finances. I’ve spent $100s on this app and deleting it after this experience..MrPodcast2020Version: 1.98
0 Stars for Customer ServiceMy food was delivered to the wrong location even though I set my address to home. Tried to explain to customer service that that was not the address I put in the app, and he/she left the chat. So I received no help even though I am a Bolt Plus member, which should come with better service. I did not receive my food and did not get my money back. Just use uber..Jo ClementVersion: 1.101
The worst service everI ordered flowers for my friend for a special day. The flowers were not delivered, the support was ignoring me for 5+ hours and all they kept telling me was: based on my information, the order was delivered.
Are you kidding me? The worst customer service, surprise ruined, ignoring clients and not even trying to fix the problem.
Would switch to anything, any other food delivery app is better then this.DaryaPiVersion: 1.82.0
DisappointmentYou pay for food at a “discount” which is actually just the normal price of the food.
You then wait 2-3 times longer than the app tells you for the food to arrive.
Your driver will stop at the mall and shop for himself while it gets cold.
Finally the driver will arrive and give you someone else’s order from the same restaurant.
You then spend the next several hours waiting for customer support to respond (they won’t)
Now you have have no food, and no money.
This has happened to me more times than I would like to admit I don’t know why I keep falling for it.
I would need a lot of compensation from Bolt to consider using again.JohnLambethVersion: 1.79.0
Bad customer serviceI’ve using this app for a while in different countries and overall review is not good comparing with Postmates or Doordash due to their customer services. After using this app in Azerbaijan I’ve faced issues with food delivery, trying to resolve it with customer service, but no progress. They always make you wrong trying to bring ridiculous argues to make you feel down..Davvud dVersion: 1.32.2
The most horrible experience I’ve ever had with the delivery company.They have the audacity to make you wait for more than an hour and then tell you that your order was sent to a different location and all they could offer was compensation (I assume 5 gel) and waiting for the order to be prepared again.
I was hungry before and now I'm hungry and angry. Thanks to bolt food.
Shame on you!.Tamara.taVersion: 1.41
Check your appFor the past months now, I’ve been trying to place an order, it keeps telling me “ Could not place your order
Chow Hub is outside of business hours.
Please try again later, or order from somewhere else. “
I uninstalled and reinstalled it so many times, but it’s the same thing. I’m about to delete it and use something more reliable.AmalekElikemVersion: 1.26
Not in the delivery zoneI am in an area that I’ve seen other Bolt Food deliveries sent to our building, but for some reason I am being told I am not in the delivery zone. They even have a big billboard right down the road advertising their services so I have no idea if they actually plan to expand. It’s a shame because I really like their ride sharing app service..Tortilla FredVersion: 1.92
Zero customer supportI’ve ordered a meal and the delivery time was just keeping longer and longer (more than 35 minutes from the originally delivered time) I’ve opened the support tab and it’s only a bot with no real support until I wrote that I wanted to cancel the delivery. An “agent” appeared just to say that a delivery person was on their way… last time that I used this app.CaboubéVersion: 1.73.0
ScamWorst food delivery option. People in Nairobi please stick to Glovo or Uber Eats. Restaurant sent wrong order. And on top of that, the food had gone bad. It was so hard to get in touch with the customer service. When they eventually replied, they only offered a refund of less than half of what I spent. Contacted them again about how to get my full refund and I’m yet to hear back. Such a scam!.Elle LaureneVersion: 1.28
No refunds for damaged ordersBy the time you finally get a real person in support hours have passed. You also will not get a refund you basically get a not my problem and then they end the support tab. I had multiple photos of a destroyed order and nothing was done. I cannot wait to never use bolt food again..Gfish42Version: 1.105
Worst customer serviceMy food never arrived and the customer service was the most unhelpful. They told me to write a bad review. They closed my case without any help.StutessVersion: 1.106
Awful and useless customer serviceVery awful and useless customer service. They do not resolve issues but scam customers.Sob3445Version: 1.106
Bolt Steals your MoneyDo not use Bolt…. Use Wolt instead.
Bolt food has a policy according to Jacy in customer service that they keep the delivered food and will not return your money if they don’t ring the doorbell….
They just stole 50 euros and will not deliver the wine or return the money.
Only use Wolt - Bolt will not return your money if you’re not standing outside waiting for each delivery.
It should be a crime.
Thanks Jacy is customer service…. I hope you enjoy the wine you stole..Joel ....Version: 1.102.1
Order never gets delivered - Use Uber eats insteadOrder never gets delivered and items in the ordered gets cancelled right before courier pickup. Customer service doesn't respond as well which makes entire experience worst..Jaivik333Version: 1.101
The most horrible experienceНайгірший сервіс, який тільки можна уявити.
Кур’єр відмовився доставити замовлення за правильну адресу, попри те, що отримав чайові та оплату за доставку.
Підтримка повністю на стороні кур’єра, а не клієнта — звинувачують замовника у всьому, навіть не розібравшись у ситуації.
Замовлення позначили як доставлене, хоча ніхто нічого не отримав!
Жодних вибачень, жодного повернення грошей.
Це просто знущання з клієнтів і шахрайство під виглядом сервісу доставки.
The worst delivery service ever.
The courier refused to deliver to the correct address, even though he got a tip and the delivery fee was paid.
Customer support is completely on the courier’s side, blaming the client for everything without even listening to the full situation.
The order was marked as delivered when nothing was delivered at all!
No apology, no refund, no responsibility.
This is a scam disguised as a delivery service, and a total disrespect to customers..Lvad2Version: 1.97
Horrible serviceWaited 3 hours for some food just to realize the order was given to the wrong courier. The support is useless. They do not know how to handle the situation all they do is send automated messages. Do not bother wasting time with their support..Genichiro03Version: 1.90.0
Terrible supportThe service is unreliable and the support service is non existent. orders are cancelled for no reason and yet a charge is still applied..Dreday459Version: 1.86.0
Awful supportTerrible experience with this app so far - support never answering the question and immediately leaving the chat.VadymVVersion: 1.85.0
Worst customer service everLiterally the worst experience having to deal with their customer support. Only use this app if the others are not working..Sumatra6389Version: 1.83.0
Скам від БолтВже в друге мене заскамили Болт разом з Маком на замовленні (цікаво, що це була двічі Кока-кола без льоду в меню). Першого разу (#8DUV7 замовлення), мені замість коли приїхала вода 😅, а другого (#Q6L8R) кола просто не приїхала. Двічі мені пропонували часткову компенсацію (22грн, коли для замовлення вона коштує). Першого разу я взяв компенсацію (це була помилка), другого разу я просто попросив додати колу до нового замовлення (мак я замовляю доволі часто). Я розумію, що це можливо технічно складно, але брати часткову компенсацію я не буду, дякую, наївся.
P.S. І додайте вже можливість платити курʼєру чайові після замовлення, бо платити чай до того, як мені приїхало замовлення (яке може приїхати в поганому вигляді, наприклад щось розіллють), це тотал крінж.Cxemab0bVersion: 1.79.0
Довго шукають курʼєраНаше замовлення було готовим, але ресторану довгий час не призначали курʼєра і ми чекали гіга довго. Неприємно.KatieVentsVersion: 1.78.0
неможливо скасувати замовлення, не видають решту зовсімкурʼєр мав дати решту 100 гривень, сказав що немає і все. спробувала відмінити замовлення, сказали що не можуть..MeenuwwVersion: 1.77.0
Good if it goes well, terrible of it doesn’tTerrible support. My order didn’t get delivered to me. Support said “Once the order has been completed, you cannot be able to see the courier 's contacts on the app. Always remember to follow up on the delivery process so as to know when your order arrives. Have a lovely afternoon.”
And ended the chat. They offered no solutions..Billb0Version: 1.76.0
Worst food app ever made in historyI ordered food at 8PM, the restaurant delayed it for 2 hours which is understandable as they are busy. The food was then ready at 10PM but there was no courier to pick up my food… finally after 2 and half hours of waiting they let me cancel my order due to “no courier assigned”. They shouldn’t even be in business absolutely disgusting business practice.
I wish I could give them negative stars.Food Guide 2Version: 1.75.0
Terrible ServiceSome of the worst support and worst delivery drivers in the history of food apps.. terrible service and will be deleting this app..
Multiple times delivery driver refuse to bring my food and called me to go to them to pick it up. App support is also useless...StickmonkyVersion: 1.74.0
App Doesnt WorkJunk app. Always says to many log in attempts. No support. No one to call. Dont waste your timen! Junk !.TwyshufjfVersion: 1.68.0
SCAMMERS AND THIEVES!!! DONT DOWNLOAD THIS APPNever use this app. They withdraw money from you and app shows you never paid. When you contact their support every time they give you different false information. You need to wait, then send proof, then we are reviewing your case and it’s like this for weeks. Money will never be refunded. They are scammers!!! I’m reporting them everywhere right now. Don’t download the app. It’s pure scam!!!!.Fatima ShakhmamietovaVersion: 1.65.0
Poor supportVery bad support, they answer within 24 hours and it doesn't matter that you have a problem that needs to be solved now. And also the support is very rarely on the client side.Ezmor_uaVersion: 1.62.0
Disgusting platformThe meal ordered at five o'clock has not been delivered at seven o'clock, and noone help you if you contact customer service.
A disgusting takeaway app. Don't use it anymore. Let it go bankrupt..RayLei2001Version: 1.51.0
Worst app & customer serviceHave been ordering from these guys for a while but lately these guys are out of bound and totally useless..SinghzaVersion: 1.46.0
Poor app and customer serviceApp does not get locate and very poor customer service, no cancelling and credits only. Use Uber.Troy878Version: 1.45.1
Just Use WOLT insteadWorst Customer Service (Wolt is spectacular in this area, and no I am not paid to say this). Poor treatment of workers, fake discounts, poor treatment of partner businesses, and even their brand artwork shows what they think of you: tiny heads on big-bellied bodies. Just use a different company and let Bolt know this behavior is unacceptable..Bad. Bad. Burgers. Stay awayVersion: 1.32.2
The WORST customer service!!!Terrible customer service, they clearly don’t care about their customers. I’ve had so many issues with this app in the past and they don’t do anything to fix it. For that reason I am deleting the app altogether. Their discounts are also FAKE! If you compare with other apps you’ll find there’s virtually no difference in price. Do NOT download this app, you’ve been warned..Patra6Version: 1.30
GarbageIf you need to contact support, there is no way although they refer it in the app. Make it difficult. Also the tips, they don’t let you choose the tip amount.DolcerellaVersion: 1.30
Terrible Customer SupportIt’s taken a week to get someone to resolve my undelivered order. I’m still for customer support to respond to my requests in the chat..SK KwamVersion: 1.28
Spam on email and no tips optionBolt sends emails about each your order without an option to unsubscribe. You can’t give tips for delivery from the app..FBI-CyberCrimeVersion: 1.26
Would not recommendWas never thrilled with the service.
Estimated wait times are wrong 80% of the time. If you complain they blame the restaurant or courier. The do not have their partners backs at all.
Suddenly encountered errors if I try to order, after over a year of putting up with the other issues this app has.
Hopefully their competitors are better..Pows89Version: 1.22
Never worksTried using my canadian card, it never works don’t even waste your time. Everytime just says error. I wasted 40 minutes building my food menu only to be disappointed and even more hungry at the end..ManlikemyselfVersion: 1.22
Stupid app, watch your charges!They will charge you as much as they want..
Had an order with a few items but only one item qrrived with the delivery and they still charge us full amount and ni miney back!
What a scam company.
Stay away, wolt is much better :).Tom4263637Version: 1.10.1
MehComparing to Wolt:
1. No contactless delivery checkbox.
2. Maps are crap. Wolt always finds me, Bolt courier calls and bugs be over the phone.
3. Cannot give tips from credit card.
Overall - useless crap. When you guys will understand that I order online NOT TO TALK TO ANYONE, you will probably succeed..NutanixVersion: 1.5
Not happyWhen I first started using bolt I was satisfied. Lately my order almost always has legitimate problems. They never answer me on chat, well 12 hours later. And they give me some excuse and close the chat. I’m definitely changing to wolt..MariamaltaVersion: 0.61.0
Customer service is not helpfulI’ve had an extremely disappointing experience with Bolt Food in Portugal.
The driver picked up my order and then took 40 minutes to deliver it. I tracked the driver the entire time and could clearly see they were making other deliveries while my food sat in the car getting cold. If the driver was unable to deliver my order promptly, they should never have accepted it in the first place.
What made the experience even worse was the customer support. I contacted them while the delay was happening, hoping they could help or at least investigate the situation. Instead, they dismissed my concerns with a generic response saying that “delays happen” and wished me a wonderful evening. They offered no solution, no apology, and eventually stopped responding to my messages altogether.
To make matters worse, I had tipped the driver in advance because I wanted to encourage good service. After receiving such poor service, I tried to remove the tip, but the app repeatedly failed. Customer support was unwilling to help with that issue as well.
This was one of the worst customer service experiences I’ve had with any food delivery platform. Cold food, excessive delays, an app that doesn’t work properly when you need it most, and customer support that simply ignores customers are completely unacceptable. I won’t be using Bolt Food again unless they significantly improve both their delivery standards and customer support..BazzamiVersion: 1.112.1
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