Stelo By Dexcom Customer Service

Stelo by Dexcom Positive Reviews

Good now, will be great with some fixes!!1. Would love to contact support by phone or email. It seems like if you contact support then they will just send you a new sensor and be done with it. I would like to explain what went wrong so these issues can be addressed instead of just being given another sensor. 2. The app could use some updating but isn’t bad. It would be nice to see historic data. 3. Accuracy/ability to calibrate sensor. My first sensor was way off. I work in a lab on some days and got by blood drawn to compare reading. I was skeptical of my readings but my average was 110 and fasting glucose from previous drawings was in the 70s and my a1c is below 5. Lab draw showed 74 when sensor showed 100. A good idea would be to send customers a calibrate kit? Dunno. 4. My next sensor has more accurate readings but I’m on 7 right now and the sensor has been having errors for the past 24hrs.BarkingmonkeyVersion: 1.1.1

Good but not greatReceived my first sensors yesterday and it seems to be working fine. Not sure how accurate readings are but after reading it can take sensor as long as a couple days to fully calibrate I’m hoping my readings will start being closer to what my finger sticks are. Like others, would be nice to be able to look back previous days to see patterns. I’m getting extended periods of time with “below 70” readings, would be really helpful if it told me what the actual level was for these low readings. Last night while sleeping readings showed 3-4 hour period of continuous low readings. No way to know what actual levels were. I’m sure if I told my doctor I’m “below 70” 23% of a 24 hour period his first question would be “how low “. This app is new and has tons of potential, hopefully will see additional features on near future. Also hope sensor calibration completes soon and readings are more in line with my finger sticks. Really nice not having to stick 7-8 times a day. UPDATE- My readings are coming closer to my finger sticks. More importantly, after doing some research I learned that the Dexcom Clarity App is compatible with the Stelo sensor. This app incorporates all the information from the Stelo and provides a wealth of information including reports that can be downloaded and saved on your computer or even shared with your health provider. The Clarity app used in combination with the Stelo sensor is a game changer..TNSheepdogVersion: 1.1.1

Great Product!!!A really great product! I placed my order and it arrived the next day! It was very easy to install the sensor, and app is very easy to use. It was working great for about four days and then suddenly quit working. I received an alert that said the sensor is no longer working, install a new sensor. I tried to reach out to support but realized they do not have a direct phone number. They provide a Bot, for support. After sending the Bot a message that my sensor quit working after only four days (instead of the fifteen days that it is supposed to last), I received an email directing me to fill out a claim form with the pertinent information. It was a simple form and as soon as I sent it, I received a reply saying they would send me a replacement sensor. A terrific response to an otherwise shaky start. I love all of the information they provide about controlling your blood glucose spikes. It is very empowering to have this information. I have already made changes to diet and exercise that are lessening spikes. Great job Stelo!.Jw 47 appVersion: 1.1.1

Great product if you’re curious about your glucose levelsI have been curious about my glucose levels for quite some time. After purchasing the dexcom sensors, this is the app it has you download. It connects to the sensors via Bluetooth and monitors your glucose levels 24-7. This part of the app is great! It’s cool to see what happens with your glucose levels during activities and with different things you eat and drink. The app has a great concept allowing you to enter meals by creating events which is a great way to track glucose spikes or drops based on these events. Stelo even helps with events by syncing your activities with apple health. However, it is not setup to sync food intake with apple health. I feel this would be a great addition to add the nutrition sync so that one doesn’t have to enter food in multiple apps. I personally keep track of food and water intake in another app with more information than what Stelo asks for so it would be good to have Stelo sync nutrition with apple health as well..MuddaubereVersion: 1.1.1

Not sureI got my meters today. So far, it’s reading about 50 points lower than my finger sticks. I’m hoping it will settle out and get better. Also, when I first installed the app, all I could see was my account info—no instructions. I had to uninstall and reinstall the app. Then, it worked perfectly. If the readings settle out, I’ll be happy with it. Update: My readings are much closer to my finger stick meter now. I like that it tells you when you start to spike. You can put a note in the app to identify what might be causing the spike. What I wish it did: I wish you could ask for a reading or set the time in between readings. Right now, it appears to take readings every 15 minutes. Also, I haven’t been able to see a reading on my Apple Watch. If I touch the app icon, it just tells me to check the app on my phone. All in all, a good first effort. With some tweaks, it can be awesome. I’m just glad there’s a device for those of us who aren’t insulin dependent..JDBinVAVersion: 1.1.1

Basic sensor, hard to make changes as a resultI got the pair of Stelo sensors on a subscription to measure my sugar levels, learn what causes spikes and how to keep myself healthy. The sensor ordering process was smooth, the insertion videos were helpful and got into my arm. The sensor is a little painful to wear while sleeping, apart from that, I don’t notice it much. It takes blood glucose estimates regularly and plots it in a graph. There are daily, 3 days and weekly stats of average levels and 3,6,12 hour graphs for the day to day. While these basic features work well, there is so much to improve. 1. food tracking is ridiculously bad. I have to use another app, track my calories and foods and come back and enter into this app. Defeats the purpose when I need to use multiple apps, then insert everything into Apple health and do analysis myself. 2. Need your phone always near you for tracking to work. Wish they could pair with my Apple Watch which is always on my wrist instead of the phone or increase the range of the sensor 3. Analysis and reporting is too basic and correlations to physical activity, sleep Levels, stress and other measurements are non existent I canceled my subscription and would return when they fix these must have features to enable a better lifestyle..ManusrProVersion: 1.1.1

Apple Watch not working with SteloI downloaded the Stelo app by Dexcom. I tried to make one of my complications Stelo but it wasn’t offered. So I searched the web to find an Apple Watch face that would support Stelo. I found a website (not a dexcom website) that showed three different face that work. I tried one called Utility and you can actually select one of the complication as Stelo. The downside is that it works for awhile then it stops. It shows the word Stelo or three -. You have to touch that then your watch face goes away and a graph comes up with a number. When you go back to your watch face you either get your number for awhile or get the Stelo word or three -. Should would be nice if you would get this fixed. It would also be nice that Dexcom would state on their website which watch face the support..Hyvee86Version: 1.1.2

The app is OKThe app works well, but it does give you spike Alerts, and you can add events to your spike alerts. The unfortunate part is if you look back at your history and you didn’t have time when the spike alert occurred to enter what you ate. It will be in the history and it tells you to add an event of what happened, but it does not give a date only, the time there’s no way of knowing what day you had a spike alert to figure out what you ate to enter unless you do it immediately during spike. It also does not save anything earlier than 24 hours as far as data which is unfortunate. I would like to be able to see more history, more charting over a months time. For the price I was hoping for a bit more data and may have to go to another platform eventually that provides it.Amm115Version: 1.1.1

Ugh! Already stopped working.I had my monitor for a little over a week and it stopped working. The app indicates that readings are being taken, but it’s not being documented on the graph that shows my various levels. I wish there was a way to look back at all the data so I can make better comparisons, I had to create my own XL spreadsheet so I can see the changes for various strategies such as exercising after meals, drinking vinegar before meals, cooking and refrigerating, and then reheating pasta, order of food intake, etc . Adding insult to injury, there is no way to contact someone and discuss concerns other than through a form. I’m disappointed that it all stopped working for me as I thought it was very helpful in preventing metabolic issues. It’s an expensive tool given it only worked for a week..Yawning LolaVersion: 1.1.1

Good but could be phenomenalRecently started using this and the readings have been consistent. Haven’t confirmed with a finger poke or serum but that’s ok. Easy to use app, straightforward set up and small CGM are all great. Here are the things they need to work on: - the fact you can’t look back at >24 hours for your specific glucose levels is ridiculous. This is the only way to figure out trends and compare different changes you’ve made (meals, activities, sleep, etc). There is a weekly summary but that is much less helpful - a widget would be incredibly helpful so I can simply glance at my lock screen to know what my current glucose level is. Then I wouldn’t need to open the app every time - they should try to sync with multiple food apps such as MyFitnessPal, Carb Manager and others that are popular. This way you can see how your food affects your levels and the window your glucose goes up after eating - same thing for sleeping apps besides Apple Health. Sleep has a big correlation with prediabetes and diabetes risk so it should be included to see trends For now it’s ok and cheap but if they put a little work to it, it has the potential to be life changing for so many people..Ethiokiddo77Version: 1.1.1

Sensor fails about 2 days before expired dateI’ve been using the Stelo app and cgm for about a month. I noticed that Stelo estimates the sensor should last about 2 weeks. Unfortunately on both sensors I used over the last month the accuracy of the readings dropped about 2 days before the estimated end date and shut off completely a day before. I was using finger sticks to check the values and when the battery is strong they are fairly aligned. I’m going to give it one more month and if the cgms have the same issue I may try out Abbot’s version of the over the counter cgm. Overall when the cgm is working the values are good and really helps to better identify what is causing my glucose spikes..Luis202305Version: 1.1.2

Good for a start, but could be improvedPlease allow us to look back on prior days!! I want to be able to go back and look at past daily graphs to compare progress, but currently you can only change the graph to show you up to the past 24 hours and that’s it. Please allow us to look at past days! I also haven’t noticed it giving me “insights” other than telling me I had a spike (obviously) then I can mark that I had a meal beforehand. Nothing ground breaking or insightful there. It took me a bit to realize that if you hold your finger over the graph you can see the individual readings and times, and can move it around to see the different data points, and that I do like..JennersesVersion: 1.1.1

Essential appVery valuable for aligning your eating, drinking, and exercise habits with your blood sugar and weight loss objectives. Review update: I’m on my third Stelo continuous blood glucose monitor, and I’ve been able to maintain averages of 80% plus of keeping my blood glucose levels in the “green zone“ and have been hitting in the high 90% range very often. In order to keep my scores high, I have found that minimizing carbohydrates and sugar is essential, eating six smaller meals a day is much better than eating three big meals a day to prevent spikes in my blood sugar, and taking a walk for about 20 minutes after a meal helps minimize blood glucose spikes..DJ Johnny B GoodVersion: 1.1.2

When HYPE meets Reality; My Stelo let me down….Whew! Where to begin…I signed up for a Stelo BioSensor from an Ad on IG. Mistake #1(?) Maybe with all the HYPE about CMG’s Stelo felt the pressure to bring a “product to market; before it was ready…?”🤷🏻‍♀️ Like several people mentioned, I too was looking for a way to be pro-active about my health…before I got Diabetes. I have Fasted consistently for 2 years and monitored my Glucose and Ketones, thru a finger stick. The Continuous BioSensor CAN be convenient, IF it worked as advertised. When I look at my charts… it’s giving me Readings “that look like Hiccups” Clearly the unit is Failing. I’m 1/2 thru the 15 day life. I purchased in advance the “extra adherent bandage looking covers for it. That’s not the issue. Classic tech company behavior… No Live Staff to reach out to … You initially can Chat with a 🤖… then the Bot says “log into your Account for more assistance/information/FAQ… Speaking of Tech… Can we say “infinite loop?” None of it is helpful to say…”Can you just send a Replacement Unit?” No email.. no #’s, Live Chat is a Bot… This feels like 🩸Theranos🩸 The upside is … I’ve only invested $100 here..SfhoneybeeVersion: 1.1.2

This isn’t the same device or app as Dexcom G7This is a working device but not a mature app. Customer service is totally hands off from support. You are forced to use support through their Stelo Bot that cannot understand or comply with a request like “I want to connect to a human.” Nope. You will never get a refund due to inoperability. You are sent another device. The FAQs are limited and does not address simple issues like allow for ranges of target glucose to be changed. Stelo will not specify the exact number if out of the target on the low side. The device has never agreed with my blood glucose meter. As much as 30 mg/dl off of my blood glucose meter. So wow! Which one is right? I’m not relying on the Stelo!.Dlandry104Version: 1.1.2

Solid app, could add features and better supportThe app works well and the educational info is great. Some features I would like to see: be able to scroll backward or somehow see past days (currently you can’t see back further than 24 hours, so I take screen shots every night); be able to title the events or show all the info in the horizontal display. “Meal” is fine, but “Activity” or “Note” is not enough info to spot trends; include a link or info for those of us who don’t know about Clarity (Dexcoms other app that allows you to access that past data and get reports, although I like the layout of the Stelo app better)..Randall88809Version: 1.1.1

It’s fine but could be betterMy stelo is not any more or less accurate than The Other Brand prescription gcm. but this app is better than theirs…at least it was until developers took away the finger stick option under events. please put this back in the app - a lot of us use it to balance out what the stelo says when it’s acting a little crazy. also, if it were possible to add an option to take a photo of meals - that would be awesome. just a suggestion. I would give another star just to have the finger stick option back, though. note to developer: I don’t need to chat with the bot - I want you to fix your app..Anonanonaonymous9896877Version: 1.2.0

Works sporadicallyApp works fine in iOS 18 but the spike and digest update lock up sometimes. Also the watchOS complication hardly ever works and always is blank or when you click it tells you to open the app on the phone which then does nothing with watch. So not sure what’s up.. this also happened in watchOS 10 and 11 as well as iOS 17 and 18. Please update this. Also for all others you can login and use the Dexcom Clarity app to get all the data and ranges there. Even shows the reading above the top range set. So you can see the range you hit above 250 for example..MillowsterVersion: 1.1.1

Wonderful product! Reliable and InsightfulI’ve been wearing Stelo for a couple months now and have had nothing short of a positive experience with it from start to finish. It is incredibly user friendly and the app is very easy to navigate. The product is delivered quickly and customer service is top notch. If you are looking for a teachable tool to understand and optimize your health, Stelo is it! It tells you exactly how your body is responding in real time to every action you take. 5 stars all around. Bravo Stelo!.Plutomama83Version: 1.1.2

Just missing one thingThis is a slick app, with a great UI. But there is one thing that is very much limiting my experience. You only get to see your glucose over the last 24h. So if it’s 2pm you can’t go back to see what happened yesterday morning at 7am. Sure they give you a mean glucose for the day. But when the entire point is biofeedback, you should at minimum be able to see the last 48h if not 72h. Other heart rate trackers have the memory to record weeks on end. Stelo could be greatly improved with just this one modification..Abfeld007Version: 1.1.2

SteloLikes the device a lot. Easy to use and very comfortable on my arm. Also I liked being able to get it without a prescription. My readings were accurate from the start. I liked the information that was sent in addition to the readings. It would be great to be able to look back on previous days. Probably easy to add that info to the app. Overall I am pleased with this new product and will be happy to continue to use it..Getting oiVersion: 1.1.2

It’s over the counter so I wasn’t expecting muchI got this because I need to track how my food impacts my hypoglycemia. I especially want to know if I’m crashing. This app doesn’t even offer alerts for crashes. That seems to be a huge oversight. I can at least use the Clarity app to see the specifics of how low I drop to. The good, It does read every 5 mins. It connects to my Apple Watch perfectly. Application of the sensor was painless and the sensor seems accurate..TracidmartinVersion: 1.1.2

Helpful but lackingI’m learning a lot about how my body processes foods with the Stelo, so that’s been great, however, the app needs 2 things: a home screen widget so I can check my glucose at a glance instead of constantly opening the app and I was going to say the Apple Watch needs to tell me my number, it just kept saying “check the Stelo app on your phone” but when I just opened it on my watch, it’s finally showing me my glucose value, so that’s better than even a few days ago..HdyandVersion: 1.2.0

Great app, great potentialsThe app is great for doing what it does right now, and I think there are a lot of potentials on the table if the company wants to pursuit it. Things like making food intake events easier to input by suggesting a carb value (as oppose to leaving it up to the user) and perhaps making suggestions on when to be active or when to eat would be great. If this device is marketed as a lifestyle/wellness product, I think there could be a lot of potentials..PoyuVersion: 1.1.1

Excited about this product and platform!I’ve been waiting on this since I heard about it, and am thrilled to be using it upon its release. iPhone interface is user-friendly and informative, and the integration with Apple Health along with the events log is great to identify correlations of glucose to daily events. Love the idea that the Apple Watch can display data. Will continue to be a consistent user!.CmynhierVersion: 1.1.1

Needs workGreat idea, I LOVE being able to buy a CGM over the counter and track my blood sugar. The app needs work, I wish I was able to go back and see what my exact numbers were, hours or days ago. Not just a graph. The sensor is also not always correct. Sometimes it is, sometimes it is not. A lot of times it says I’m below 70 when I’m actually not. (I use a finger print to compare) other times it is spot on with my pricks..ChaoticchelsssVersion: 1.1.2

Amazed by the data!The app and sensors give me insight into what I eat every day. I am amazed at what can throw my glucose high from my diet. For example, oat milk. I realize Oates turn into sugar… But didn’t think it would spike my glucose that high. Also, many fruits don’t spike my glucose, which is good news. I would suggest that the company improve the graphics in the app. Better colors better details. Better looking GUI. Thanks Dexcom!.MBVersion: 1.1.2

Helped meI am new to using a CGM but found the new Stelo and the app to work well and helped me to understand my blood glucose levels and how sleep, food and stress affect those levels. I like the easy to understand readings and the articles to be helpful. I would like a history so that I can go back and look at previous readings, I do not find the app to allow me to do this. If there is a way to do that , please let me know. Thanks!.LN76RbyVersion: 1.1.2

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Stelo by Dexcom Negative Reviews

No Support by designUpdate: The response from Stelo App is simply to talk to the bot. They didn’t even read the review because the bot is useless. Again, the sensors are arriving after my last one expires. There is zero customer support. You have to talk to a bot that has limited programmed responses and it’s not helpful. Even here, there is no real human intelligent response- just a federally to the bot you’ve already given a bad review. Do better Dexcom. There is no email for customer service. The only support offered is a list of articles or a useless chat bot. Every other company offers an email support ticket system, but not Stelo. The app offers no way to see what you glucose measurement was ast a given point in the past. The chart shows dots on a graph and the latest measurement, but graph doesn’t give a specific number for those dots within the range. There is no way to click on a past dot to know what the number is. Also, the only macro you can track is carbs. Having other macros tracked helps to see if fat or protein affect BG spikes. Overall, it is something more than nothing, but for the price you can get Lingo that has a better app. And the lack of transparent support from Stelo is shameful..Master of the MeaverseVersion: 1.1.2

Hides and falsely reports very high glucoseThis is a good system and a good app with one truly massive flaw. I understand that Stelo is mostly meant for pretty well controlled diabetes, but hiding data that is over 250 is a super weird, bad choice. The message is essentially “yeah that’s super high and you should do something about it,” which, while obviously true, leaves the user totally in the dark. Worse, it just starts reporting all 250s which is not just unhelpful, it is *false*. What it suggests to me, frankly, is that there’s probably some other reason, like maybe Stelo loses accuracy over 250. How are we to know? That doesn’t seem right though, because Dexcom does keep and use the numbers over 250 in Clarity. Limiting is an awful design decision I can’t really imagine an honest defense for. The user should know what their level is. That’s the job. Seems simple. I will gladly add at least 2 stars to this review if they change that, because Stelo is otherwise really well put together..Area Man 99Version: 1.1.2

So bad I was actually compelled by to write a reviewUgh! I wish I had read the reviews on here! I had the EXACT same pairing problem with my second device as other people have mentioned on here. First two weeks and first sensor were great. I really appreciated learning how different foods and activities impacted my blood sugar. I followed the instructions explicitly and then it failed to pair with the new sensor. As it was warming up I received a message that the session ended early. After which I tried all of the “tuning it off and back on again” mechanisms within my phone and Bluetooth. What was even more frustrating was that the only customer service is the utterly USELESS Stelobot. After submitting a help desk ticket, I received an automated response that I would be contacted in 1-2 days. I was not contacted, so on the third day I submitted another help ticket. Received another automated response saying the same and was never contacted. Finally a week later I received an email stating I would not be receiving a replacement Stelo because they are “unable to validate the product issue.” How can an issue be validated if nobody ever contacted me? What’s even more laughable is the EXACT. SAME. automated response to every negative review on the App Store. I’d say “do better Stelo,” but your customer service bots clearly aren’t capable of processing that kind of feedback..C@seeVersion: 1.2.0

Can't Complete App SetupHave not been able to complete the app setup process. I'm stuck on the second part of the process, linking with Bluetooth. It tells me that Bluetooth access is restricted and that I need to go to settings to use this feature. When I click on Settings it takes me to Stelo's setting section but there is no button there allowing me to establish a Bluetooth connection. So I go back to the Stelo app and try again, and again, and again. Can't find anything on the web that explains this problem. Bluetooth is turned on and works with several of my apps without a problem. When I visit the Dexcom site I can't find a solution. When I click on their help bot it takes me to the search bar. I type in my question and it tells me there's nothing they can find in their database in regards to my query. So I'm out of luck. Absolutely no customer support. No way to contact them!.Rinaldo999Version: 1.1.1

Decent product but garbage customer support.Worst support I’ve ever seen. A useless bot with articles and they don’t even have an email support. I had a sensor “end early” end by early it was only active two days or so. Very frustrated so I tried to file a replacement but because I threw the box away and didn’t have serial number I couldn’t even put in a request because the page doesn’t even let you submit without the serial number. Very frustrating customer support experience. Paid a lot of money for the sensor and to have it end early when you followed all directions makes me question continuing the use with this company. I did buy another one but if it happens again I will be switching to levels or something. Update: notice the developer responses on everything is just pasted or a bot? Basically that’s the customer support you can expect from this company..Dt94095Version: 1.2.0

Fine while it worksI was so happy with this sensor and app for the first two weeks. Everything was smooth and easy, though I agree with other reviewers that it’s a pain to need your phone within 20 feet of you all the time. My problems came with the second sensor. I followed the instructions and disconnected the first one from my blue tooth and got rid of it before inserting the second one. In the middle of warming up I got an alert that the session had ended early and I needed to remove the sensor. How the session can end before it begins I do not know! Turns out the only fix is to file a complaint, there’s no reset or reboot feature. The form was easy to fill out and I received a replacement sensor. This time I was very, very careful. I followed all the instructions to a T, double checked all my phone settings, plugged my phone in and sat with it on my lap to wait for the 27 minutes of warm up. Half way through I got another alert that my session had ended early and I needed to remove the second BRAND NEW sensor. I am so disappointed!! I was super excited those first two weeks with everything I was learning, but now I feel like I’m chasing my tail with technology that hasn’t been fully refined. Frustrating!.OnAWhim1Version: 1.1.1

Blood Glucose event no longer availableWith the latest app update yesterday (Nov 9, 2024) I can no longer add a “Blood Glucose” type event. Why on earth was this type of event removed? Just another reason for me to try the other OTC CGM. But I will continue to add these measurements in Apple Health so I can compare later. From earlier review: On some occasions I have noticed that the peak value on a spike in the graph does not match the numbers for the same timestamp that are sent/synced 3 hours later (the data that gets stored in Apple Health data on the iphone). For example the app graph said my 2:00 reading was 139 but later when I looked at the value for 2:00 in the Apple Health data it was 141. There was another discrepancy 3 hours later. This could be a bug in either updating Apple Health or a bug in the way the app makes the graph. At any rate discrepancies like this lower my confidence in this product..Fr345dfVersion: 1.2.0

Terrible customer serviceThe g7 is a great product with great support the Stelo is not. I had numerous issues with a sensor working for the 14 day period and my last sensor never paired. The only way for support is use a chat bot and fill out a form. They said 1-2 business day response and after 2 weeks they said the case was denied? You pay $90 per month and they don’t refund or replace the unit it is tough luck? They don’t give you any explanation? How can they not replace it? I’m a diabetic and for me the sensor was helping me manage my blood sugar telling me when I needed to exercise and what foods did what to my glucose and while this is a great idea it is horrible delivery to the market. I highly do not recommend this product until they provide a better product with better customer service. Unless you have $90 per month to gamble to hope it works..Artj25Version: 1.2.0

Needs work…The app needs work. After 15 days with my first sensor I replaced it with my 2nd. It did not go well. After the new sensor the app showed me my glucose levels but clicking anything else would freeze the app to the point of being useless. The Chatbot support instructed me to reinstall the app. I did a clean reinstall that unfortunately wiped out all of the history I had recorded in the Notes part of the app. I had looked prior to the reinstall and could find no way to backup, print or export these notes. I now record glucose history in a separate file. The app still occasionally freezes. I reported this info in a Dexcom support ticket. The history is lost but perhaps the will address the freezing and lack of Notes export. Running IOS 18 on a iPhone 15 Pro Max..Se13868Version: 1.1.1

I want my money backLets get to it. Here are my top complaints: 1) recorded events (eg meals, workouts, etc) are only showing for last couple days. I dont see anything from previous week. Not sure if data was lost or if it doesnt allow to look back further, 2) logged events are not shown on glucose graph so you have to navigate between 2 tabs and cross reference. Fix this. Show events on the graph!, 3) graph only lets you look back 24 hours! Come on. Each sensor lasts 14 days, 4) no data export function so you need to integrate to apple health to do this which is very roundabout, 5) senor randomly losses signal though phone is me. Happens couple times a day now. 6) sensor errors become more frequent over time, 7) impossible to speak to a human rep to resolve issues. I want my money back.Hsin1084Version: 1.1.2

Limited views of data, app crashes and battery drainI’ve worn CGMs before, and this “sensor” (assuming they can’t call it a CGM since this is an over the counter, non Rx device) seems to work more or less as expected. I have not calibrated against a fingerstick glucometer, but I don’t have diabetes so less worried about the numbers vs. the trends. I find the trends to be very informative, and I’ve learned that bread makes my glucose spike the most. The biggest issues with the app are: 1. The inability to see past data, trends and your own notes. 2. The noticeable impact on battery life. The app freezes and crashes every time I try to look at the “weekly insights” report. Plus, if I can’t go back to see past data and notes, the app becomes much less useful as a tool for managing your healthy eating habits. If the app is less useful to me, crashes and drains my phone battery, it will be difficult to want to wear the monitor long term. Lastly, the “developer responses” to reviews is lazy. The few 5 star reviews I’ve seen get one version of a canned response, all others get a different canned response..CNunezMDVersion: 1.1.2

Horrible app - waste of moneyThis product is for people who are NOT diabetic and are using nutrition monitoring for wellness. This product does not help with that at all. It only shows the glucose levels for past 24 hours. Why would long term trends not shown, I can’t understand. They clearly took a lazy approach to repurpose the medical grade app to consumer app without much user testing. The worst part of the app is that users when add reason for glucose spike, it’s not clearly shown next to the spike chart and THE LOG ONLY GOES BACK 2 days!!! In what world would you delete user entered data. It takes a lot of effort to create those logs and that is what should justify $100 per month investment. Total waste of money. Find another over the counter CGM, there are many options now..RotbanVersion: 1.1.2

Very Dangerous to use when fastingOn a liquid only fast that includes electrolytes. Stelo app only shows “Below 70 under “Average Glucose” and the app showed I was in the normal range only 44% of the time and Low (below 70 to 53) and 2% at Very Low (below 53). The graph on Clarity doesn’t give exact numbers, only lines that appear to be as low as the 30’s range. WHY doesn’t the Stelo app show readings below 70? Anyone could suffer a stroke or death from hypoglycemia. Also, reading the reports on a phone screen are difficult and the Stelo app isn’t compatible with a 12.9 iPad. Also: No customer service # or email to get answers to these issues. Will pause my Stelo subscription until they make the glucose readings below 70 available in real time, at least down to 30 as in my case..Abcdefg2029Version: 1.1.2

Cheap productI purchase two 2-week CGM to assist me with how my blood sugar is impacted during a century bike ride. The monitor only worked 5 of the 14 days stopping the night before my big event. I did not pack my second device because I had over a week left on my first one. Additionally, support is less than lacking. It’s nonexistent. It just refers me to log into my account which despite trying and resetting passwords, it won’t recognize me. Run from this product. There are better options out there! There’s a phone number on the password reset confirmation email but the people that answer that line have nothing to do with Stelo and were of no help. Not happy..Lisa124124Version: 1.1.2

FeaturelessThis app does the basics - it tracks glucose measures over time, and also provides an indicator of how fast or slow glucose is rising or falling in the current moment. However, it lacks any real ability to correlate glucose with events like exercise, sleep, or specific meals in any real meaningful way. Said another way, the app’s limited features make it virtually impossible to find patterns that can explain glucose/tolerance, and as such doesn’t offer the user anything actionable other that raw, high level numbers, and even that is limited to a simple, non-usable dot graph. I would like to see the events feature implemented fully. I would like to see events linked to glucose readings at the time. I would like to see trends. I want more graphing options and the ability to see actual numbers on the graph onHover. And I would like to see some individualization built into the app. Until then I can’t rate this highly. It feels incomplete..Dave mfVersion: 1.1.2

Horrible customer serviceThe app is new, so I understand features will take time to develop, but their customer service is terrible. After 10 days, my sensor had an error and stopped working. I submitted a ticket, got an automated reply three days later, and then waited another few days only to be told I wasn’t eligible for a replacement. They gave a canned response with no explanation for their decision. It’s nearly impossible to get help from this company, and they don’t seem to stand behind their product. I won’t use them again unless this issue is resolved, and I encourage you to consider other options like: Lingo by Abbott Nutrisense Levels.PopsiclestandeVersion: 1.1.1

Needs to have reportsI’m finding the CGM to be accurate, but would like to see the data in reports. Or at least have the data connect to Dexcom’s existing Clarity app to get reports. Seeing the graph with the events on it helps evaluate foods and exercise. Also, would like the ability to calibrate with a blood glucose reading. It’s not as powerful a tool to avoid prediabetes becoming type 2 without the detailed data as available with the other Dexcom cgms. Also would love it if it communicated directly to the Apple Watch like the G7. It is cumbersome to have my phone on my person all the time. Thanks..MamacitacavVersion: 1.2.0

Get the Nutrisense App for a Better ExperienceAgree w many of the other reviews - the app is rudimentary. The monitor itself is excellent. (Note: I have not yet calibrated to a finger poke). And the app is effective at giving simple real time info in a 24 hour range. For a more robust tracking app, I am trying out Nutrisense. It is a $99 annual subscription but provides robust tracking - the data I am used to from the Libre Freestyle plus meal/exercise tracking in one app. It is compatible w Stella. Everything synchs through Apple health. Just started my free 7 day trial but so far finding it is a great alternative to Stello’s app..MetteHk69Version: 1.1.1

Not as good as Freestyle LibreI used the freestyle libre to CGM for several months before switching to the Stello. The actual CGM works well enough, but this app is completely rudimentary compared to the app for the freestyle. I hate that my history disappears after just 24 hours. You can’t go back and compare different days for example example I understand that the Dexcom clarity app works with this CGM, but the app that they promote for actual use should be much better than this one. Since I have a choice, I will be going back to the freestyle when my monitor times out.Hogan1953Version: 1.2.0

Wish It Was ConsistentI purchased this product as I was having to pay $225 out-of-pocket cut my Libre3 CGMs, and the cost here seemed much more reasonable. This is my second shipment. From the first one, I only had one monitor (subscribed for four) last more than 10 days. The first monitor from the second shipment already tanked in about 10 days as well. The CGM is ALWAYS at least 50, sometimes 100 points higher than my finger sticks. I don’t like that the app only goes up to 250 for the highest reading. I was so hoping this would work for me..Get SheepVersion: 1.2.0

No costumer supportBe careful ordering from this website. I had a very disappointing experience with the Dexcom Stelo sensors. Both sensors I received broke or lost signal within the first week, even though they are supposed to last about two weeks. To make matters worse, I was charged $95 the following month for a subscription I wasn’t aware of, as I never received any notification via email or text. Additionally, the Stelo website lacks customer support; there’s no phone number or email available to reach out for help. I do not recommend this product..Mikayla DoddsVersion: 1.2.0

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