Ampm Customer Service

The AM/PM app took some getting used to but now that I am familiar with it I can navigate the site pretty fast. I wish the refills counted towards a free drink. In comparing notes with AM/PM staff it seems a little wasteful to make people buy a new cup each time?! Just an opinion. Perhaps there is a reason from corporate that dictated the need for a new cup each time? ***UPDATE*** The team at AM/PM heard me! Refills without a New cup are counted towards a free drink!!! I was pleasantly surprised that Corporate responded to my suggestion. I feel validated. AM/PM rocks! Shannan at your Murrieta store is AWESOME! I’m not very technical and she always offers to help customers use the app! Please let her know we ALL appreciate her efforts and her cheerful attitude!

I’ve been a regular at AM/PM for a while now, and I can’t say enough good things about them! The staff is always friendly, the stores are clean, and they’ve got everything I need, from snacks to quick meals, at any time of day. What really stands out is their awesome rewards program—it’s super easy to rack up points just by grabbing my usual coffee, gas, or late-night munchies. I’ve scored so much free stuff, like drinks, chips, and even discounts on fuel, which feels like a nice little bonus for being a loyal customer. It’s rare to find a convenience store that makes you feel so appreciated. Whether I’m stopping by in the a.m. or p.m., they never disappoint. Keep up the great work, AM/PM!

AM / PM comes in the clutch a lot in the most random parts of town. This is my first time even using the app here, however I’m here enough it’s worth a quick review. From my experience, the people I’ve seen have always been nice and worked hard. The cashiers have always been solid and act as if they are friends. Besides of factors beyond their control, such as homeless camping outside, they have always done a good job of holding things together and keeping things relatively clean and sanitary. As well as be kind to the homeless and be empathetic, while simultaneously just keeping it real and being a good human, and potentially a forever great company. -@camcarter901

I used to love this app. I even won a apple gift card! Sadly, Scratch power include free scratchs as winners. Before there wasn't free scratches or buy something get something free. Every winner really won something no strings attached. The only issue was Arco employees making up their own rules, like you can't use the winning ticket if it wouldn't scan or if a manager wasn't present or if they didn't see you open it or if they didn't close the app for you. Now you seldom win anything without having to buy. Still worth playing just not as rewarding as before.

This app used to have good offers but lately it’s gone downhill. I never win with scratchers anymore -even with a purchase. Last week a clerk told me if I buy 5 car washes I get one free through the app. Since I wash my car often I thought I’d take advantage of the deal but the offer wasn’t listed. I thought maybe my app was glitching so I deleted it and reinstalled it. Now I can’t log-in with my email -404 page not found. 🙄Very disappointed

My brother had been using the apps for months and kept telling me “you have gotta get this app!” Once I finally did download it, I wish I would have listened to him the first time he said it! The freebies and discounts are awesome! I just won my first item through the check in scratchers today too! I was starting to think that is was bs but it’s not, so keep checking in when your close to the stores, and eventually you will win too.

I don’t even know why you think making a creature with food is fun but the mixture of sweet and sour and the good shapes makes me not want to look at the thing 🤢 I love Am Pm and the free things they give. I love their coffee and churro donuts. Their store is so much more organized than 7 eleven. I feel uncomfortable because when the store associates scan the phone it usually doesn’t go through the first time and they have to scan it like 10 times before it works. I hope they will fix that soon.

The update makes me sign in and I haven’t had to sign in for two years! So I keep telling the app I forgot my password and it says go check my mail. Well you haven’t sent me an email to reset my password at all and I’ve tried at least three times. I’m getting annoyed. I’ve read the other reviews and I give most of the stuff to my husband because I won’t eat it, but I have gotten a few snickers bars and they came in handy when I was hungry and had forgotten to eat!

I love am/pm fountain drinks variety and crushed iced that reminds me of Hawaiian shaved iced slushies. I will come this am-pm just for the refreshing drinks - love the affordable prices & quality. Customer service however forgets to scan my app for rewards unless I ask, & even then (like tonight), the cashier had to void my transaction to re-scan items, & totally didn’t scan my fountain drink, which then didn’t count towards my app’s rewards. Love the store, cashier’s not so much.

I go to am/pm every day, I buy at least 2 fountain drinks at a time and the app doesn’t keep track of them. Is it the employees? I don’t know…I’ve also had quite a few times where my app was scanned on purchases of over $30 and only get 18-20 scratchers. Food prizes should be a little more tailored to actual purchases too, when you don’t drink coffee and get 3 free ones it’s not even rewarding to play…

I am updating my review. Last December I left a review stating that the app is broken. It seems to work much better now. I’m really glad they added an easy toggle to turn off the music because it can be really loud when you launch the app. The only complaint I have now is the free items they give away any more are almost always high sugar. I don’t often eat sugary foods and drinks. I wish there was more variety to the rewards. The scratch off experience is also much improved.

I'm a commuter, I drive a lot, and AmPm is a place where I normally stop and get gas and snacks. This app was awesome, winning burgers and hot dogs with free sodas, cookies, coffee. But now it just doesn’t work. You asked me To email you, which I did, you responded, then nothing.... I’ve emailed multiple times since then, and still nothing. My wife won a prize that required her to send her address. But we never got anything..so I’m not sure why you guys decided to mess this app up so bad.

I always say welcome to anything free and this app helps me doing just that. I check in every day because I go to Am pm everyday for either coffee or slurpee but ever since I downloaded this app I end up paying a few cents. Other times I pay $0 nothing. Nice app! Also if you want has Rewards you need to download there Arco app that’s different app for those points. Make sure you get those gas points from Am Pm.

I hate all tech, refuse to download apps, won’t drive a car that beeps at me, don’t even have a tv. My love of free sodas broke my resolve. Couldn’t be easier, so far- big fan! If you get the app remember to open it while you’re waiting in line to pay. They just scan your phone at the register and you automatically get the free stuff you’ve earned. Be brave, get the app

I came into my local AMPM got a few scratches in but each time I play there is no rewards it’s been like this ever since it got updated back in the day you’d get rewards almost weekly if not every 3 days now with this update I haven’t gotten rewards in over 4 months this app has really gone downhill unfortunately

The week of July 3 and beyond when buying my coffee before work the app has not giving me credit for any purchases resulting in no scratch offs and also was due a free coffee but the cashier said no that’s when I knew there was a problem and also my free coffee disappeared on the app, I’ve only been the the same AMPM and mentioned it to the cashier and she said reload my app but it didn’t do anything, I’ll try another AM PM,

AMPM stands as an exemplary purveyor of consumables, showcasing an extensive array of gastronomic delights and indispensable provisions. The superlative tidiness and meticulous arrangement of merchandise render each visit an effortless perusal of opulence. The personnel, unfailingly affable and solicitous, contribute to the elevation of the shopping sojourn. The establishment's protracted operational hours serve as an unwavering bastion for exigencies. In all facets, AMPM's unwavering dedication to patron contentment warrants nothing less than a quintessential five-star accolade

Ever since you updated to this new app it’s really hard to check in. The app never works. The old app made better sense. Most of my friends and family deleted it. I hope you fix it real soon. I stop by everyday to get coffee before work. And never had a problem with it before your new updated app. I am so sad. It hardly ever loads so I can check in or even use it.

Even if You’re rich you should still utilize this. Without a doubt! - Excellent App that helps get even way more savings. Major savings and a consistent plethora of a variety come ups. Arco/AmPm already provides a best and most affordable in gas station and convenience. This app Helps exponentially multiply the affordability and utility of an already excellent resource/service.

It doesn’t work i log in it trows me off then when im logged in and checking in it freezes the old version was better why update if its not going to work i had to leave a star just to type this :( waste of app waste of time especially if your on the way to work o just in general

To whom it may concern this was my first visit to this location. I usually go to the other one on 74. They are rude as heck and I do not want to go there again so I stopped at your location. I am counter jewels on my visit. She was the greatest customer service I have had at any ampm in the last year thank you juls for your help

If I’m going to have an addiction, it may as well be supplemented by free food. I am not going to say that I don’t go to ampm at least three times a week, because that would be a lie. Since getting the app, I have received tons of free food and the dopamine fix from playing the scratchers or unlocking new food items is unparalleled.

The app can be better I think they can learn from 711’s app I don’t think there should be a time limit on anything maybe at most that year. But I think it is different from 711 you get to play a min game to find out if you got anything which is cool. But I think there should be a option to to use the points(scratchers) to help pay for stuff like 711 rewards.

I have been using the app since before it’s newest update and I used to win at least weekly now it’s been half a year and all I won was a pack of cookies. It’s supposed to be a game of chance but it seems it’s new upgrade is only for the stores convenience

I am deleting this app from my phone because it’s constantly logging me out and half the time when I try to log back in it won’t remember my password. This is quite upsetting because this app used to not work this way, but something has changed

I have never been able to get my prizes after winning, when I contact support service they tell me that I would get an email with instructions but the email never comes, I never got my gas card and never got the AMPM bag, I guess I’ll start going to 7/11 now , too bad cause I’m a delivery driver and I have to put gas everyday.

Since yesterday the new version of this app is not working. I have deinstalled and reinstalled the app. Now it is giving me an error message when I try to log in. “Session Expired. Please login again - 1000”. Now I can’t log in. This use to be an awesome app but since they upgraded this week I have had problems. Very frustrating.

Hi I wonder why I can’t claim my donut winners in my app’s can you fix it or do something because I win a lot of them but I can’t claim it because the Arco computers won’t work with the donuts. But my other winners items I can claim of them. only my donuts that I can’t claim them I let them expired because the computer won’t for the donuts.

I came back from a Dodger game excited to use the app for a FREE hotdog and soda. Unfortunately, after going to three locations, I came home defeated and empty handed. The first employee refused to scan my barcode, as they were confused about the app and how it worked. The app said to scan before the purchase, and they didn’t want to until after I scanned my items. The employee had no idea that there even was a deal in place! I went to a new place where I was able to scan my items, and my app barcode. However, the app showed no sign of conformation, nor did the register. After spending several minutes trying to investigate and solve the problem with two separate employees, we were unable to redeem the deal. I went to a third place where I had a similar problem of employee lack of knowledge about what to do. The app shows zero conformation of activation when used, and does not have a barcode for individual deals, making it extremely confusing to see if a deal is active or not, or if the general barcode even applies. And to top it off, the employees are not trained on how to receive app deals and are as clueless as the customer on how to use it. Safe to say, after this fiasco, I will not be trying to use an app deal with the AMPM app in the foreseeable future.

Yes I’m glad it wants to make sure I am who I am verifying my ID and email is a plus to it but it does it million times before I can either log in or reset my password .. also I was very happy that before the new update how easy it was to use it. Then the new update my store won’t let me use it because there is no timer on it so the gentlemen there is pain when wanting to use my coupons he doesn’t believe that a new update came out or something not sure why I’m not allowed to use them.. Then also I like that you got some new prizes but I would love it there were actually cool prizes like electronics or even gift cards for that being into there 24/7 and spend money and never get much in return..also a rewards system would be cool too like every so many or so much you spend get free fountain soda and candy or get a 5$ coupon for any item in the store.. but overall great app just needs a little bit of fixes and it will be legit. Thanks AmPm

This app is actually really cool, but it’s not the best This app is actually really cool, but it’s not the best this app when I first start it was actually really really good but now I’m saying that my words are being saved is hard to get scratchers. I was actually supposed to be giving a $500 ampm gas card and it just disappeared. I’ve called the customer service. I want market card. Otherwise you guys are not. don’t make promises to your customers if you’re not gonna have hair also, I always win cookies and sodas well when I use the barcode at the store none of my items come up for free so I’m asking for the $500 gift card for gas and then a total of $50 for all the items that I’ve lost due to negligence on the ampm app give her side it’s not her fault of mine support of the app in the company who renders the app and also Liza find out more about being paid to be a product is the developer or contributor and how I can get more discounts on try the products very much for being paid for doing so.

1) The AM PM game is frustrating and not fun. Games should be enjoyable, but who enjoys playing if they RARELY win? Please loosen the game up and allow people to win more often. 2) The Tucson store at Valencia and Cardinal needs help with their fountain area and I don’t know if it’s a problem with management or if the store owner just doesn’t care, but something is always off there… they are usually out of Dr. Pepper and when they have it it’s warm and flat. Also, they are often out of ice, proper size cups or lids. Management/employees should make sure everything is stocked and product tastes right especially when there’s a special being run. Is this poor management or does the owner of the store just not care?

I’ve been using the app since Day 1, and it’s gotten worse. Less winning. A LOT less. I win something once a month and it’ll be for a pack of cookies or coffee (which I don’t drink), even though I always spend money there. I’ve actually stopped going there because I spend a lot of money to get nothing back. I use to gas up there and buy snacks all the time, even before the app, but now I’m getting not much of a return. I don’t want free cookies. I don’t need diabetes and caffeinated drinks. BIGGEST ISSUE: The reward rules say that scratches expire after 7 days. Every time I’ve gotten a scratcher, 2 days after getting them, it gives me a “scratchers will expire within 48 hours” warning? That’s only FOUR (4) days, not SEVEN. I’ve brought this to customer service’s attention and they give me the runaround. Fix your app or get sued for false advertisement. 💯

I just downloaded your app and attempted to use the 47cent large fountain drink promotion, but it wasn’t honored. The cashier said it hasn’t been working all day and charged me the higher price. I have my receipt. I emailed you at the “contact us” link to the hello@ampmscratchpower email address which nobody responds to. Next I call the AMPM customer service number who says it’s the incorrect telephone or department who then connects me to another department called the “fulfillment department” who says it’s also the wrong department and there’s nothing he can do. Comical! You guys should fire whomever is supposed to be overseeing this marketing project. Epic fail and a complete waste of money to create if you’re not going to roll it out properly. I’m going to delete your app. Thanks for wasting my time. Any reason I should download it again? Drew

The old SCRATCH power app may not have given a scratch ticket per dollar which appears awesome, but at least you were actually capable of winning!! I MEAN OUT OF 68$ aka 68 scratchers, I won a cup of coffee? And the free items they give on certain days, surprisingly aren’t free, well at least in Rancho Cordova California. The croissant THATS normally 2.49, still cost .49 plus tax because the app only allowed 2$ off of the total price ? If you want or like better deals, 7/11 and Speedway have better deals/savings and cheaper prices overall in general. And every dollar you spend also accumulates towards points and you’re Able to actually use the money you spend towards rewards not just a “chance” at a reward.

Starting Aug 27th they have forced a switch to a new version, however they have made some design choices, specifically placing a white starburst pattern over the top of text that completely makes it impossible to see any of the text and most certainly would void the terms and conditions for any user as no one would actually know what they were agreeing to and therefore it would be an unenforceable contract. The scratcher pieces disappear before I’ve finished scratching them not giving any opportunity to see what you’ve won and the earned ticket display function is flawed as my new tickets failed to be added until I used previous ones. All in all it seems they broke more than they fixed

I was excited about the app when I was told about it so I downloaded it right away. After downloading I received an error it just said something went wrong try again so I pressed OK. Now the app allows my barcode to be scanned and it keeps track of my purchases, but It don’t show that I’m located at and store and it never gives me scratchers. The section where it should be and that I’m at a store stays grey. I hate that I don’t get to experience that part of the app. I uninstalled it a few times still nothing.

For a long time now, seems like at least a year, this app never works. They need to train the cashiers how to use it apparently because every time they scan it the register freezes and I can’t pay for anything then they redo it and I don’t get the deal. This is every ampm. I finally just stopped using it. I’ve wasted so much time and money though shopping at ampm and using this app. I’ve never gotten a discount, I’ve wonThings but I’ve never used them, I don’t care about the winning I just want to get three rockstar’s for 450. I just want to get your average deal that I get almost daily. But I can’t do that

Free food and prizes are great. The app itself doesn’t always work. I’ve been at the checkout counter with a few prizes of drinks and snacks only to have the app not work. I don’t always have my wallet so everything is left behind. This has happened more than once to myself and others I know. Also, when you win bigger prizes you’ll never see them. The app doesn’t acknowledge you won and customer support never gets back to you. The last thing is the app makes me sign in almost every time which is somewhat annoying.

The app use to be so much better with the scratcher prizes and double on Saturday which they moved to Sunday then took it off the are no more gatorades candy or anything now I done even bother because there is nothing on there I want I use to win stuff all the time now in one month I’ve went from winning over 20 times to 3 why bother change it back so it’s worth while I’m sure the recession won’t effect you give us what is worthy since also all your prices went up and now you ripoff people with smaller bags and higher prices such as your candy. It’s sad do better

Recently, the app has stopped counting any of the Club rewards. So when I buy a soda It still says I need four more to unlock a reward. It does not reduce it by any amount no matter how many I buy. Over the past few days I’ve bought about six different drinks and it has not gone down at all. It just keeps saying I need to buy four more. Part of the appeal of the app is being able to earn free drinks or other items. With it not working, I don’t really want to go in and spend money if it is not going to be earning me any points towards those rewards.

There was a couple months where there were daily free food items that was cool but overall it’s a bad app. Some ampm’s aren’t recognized. You almost never actually win anything on the scratcher other than 22 oz cold and small hot drinks. After a year and a half I’ve won a hotdog and an Adrenaline Shoc that I was ripped off. I was like Oh awesome I finally win something cool! Then when they scanned it it said “loyalty unavailable” and I didn’t get the deal then it was not in my list. Psssh What a waste. Use it for the daily deals and don’t bother with the scratchers.

I used to love this app. I buy gas a lot and always go to AMPM when it’s fill up time just so I can check in and use this app. However.. this app has really taken a nose dive recently. I have no idea how these updates made it to a public release because the app isn’t functional. It now takes 10 minutes to open, glitches and crashes constantly, frequently won’t show the prize wallet, has issues checking in, and sometimes won’t show scratchers after checking in. I am opening to changing my review once they fix it, but until then it’s a one star from me dawg.

Cost of everything these days mine as well get best bang for your buck but you really don’t win anything more then chocolate chip cookies and witch they are constantly out of free stuff you can win as in cookies atleast have more of them available to the winning customers but the car wash on 4corners is a awesome bargain especially if you pay inside you will save 2 bucks and 10$ car wash is definitely worth it and the young man who runs it out there really works hard and does a excellent job making his customers happy he alone deserves 10* if it was possible!

Last few visits to different stores failed to get the correct deals to apply to register. Annoying you have to push I’m done on the register display every time otherwise the entire transaction doesn’t work. UI is awful and ugly. Hard to navigate and awkward horizontal scrolling for deals. I end up standing in the store for 10 minutes looking like a weirdo staring at my screen. Should have an option to scan and purchase on the app instead.

It’s get annoying how much I have to repetitively log into my account. When I am putting gas into my car before work and I want to check in this app randomly logs me out of my account which is a nuisance to re log in. This prevents me from using this app and I know for a fact I am not the only one. For the only ampm in my town I have to check in almost a mile away, we can’t check in at the actual gas station. Would be such a great app if these problems were fixed.

Gotta thank all the nerds working for AmPm that decided that a good working app was broken and needed to be fixed. The last 2 updates have totally bombed and caused massive issues trying to use. All my coworkers that really got into the app became frustrated and decided to go back to 7-Eleven and it’s app. My suggestion, “Don’t Fix What’s Not Broken!!!!” Definitely get rid of your tech support team. I tried writing emails with detailed information as requested, but it fell on deaf ears. Oh well. Ps. Good luck making this app work. It’s garbage since the update.

There are several “deals” advertised on this app, however after scanning the app barcode and ringing these items up, they do not honor said deals being advertised on the app. I am not trying to use an expired deal; it says on the app that it’s good, but the stores refuse to honor the price being advertised. What’s the point of using this app if they don’t honor the prices being advertised? As far as the scratchers go, the chances of winning anything are incredibly low. It’s just not worth using the app.

I don’t feel like the app is worth it, even if you go to ampm on the regular. I find myself in line trying to pull up the app and I ask my self for what? The rewards expire to quickly, the “scratcher game” feels like I’m playing a rigged carnival game I never win anything and if after completing more than 58 scratchers and only winning a little stale donut. Oh and I forgot the scratchers have an expiration dates and as a matter fact it doesn’t even feel like you’re scratching a real lotto card that’s so lame disappointed this app is dog water.

I regularly used the app before & was looking forward to the update. I had the hardest time logging back in & had to request a password change several times because it would glitch or freeze. After I finally was able to log in I entered the additional info requested & then it kept showing a pop up window that said “service unavailable”. It didn’t allow me to check in for scratchers but is now showing a bottle of water & a coupon. Was 5 stars before this update, just is the glitching & freezing of the app.