Paychex Benefit Account Customer Service

Paychex Benefit Account Positive Reviews

Quick FSA claims!The claim submission process is quite easy using the app once your depends are setup via the website. Just take pics of your receipts or upload screenshots of email receipts. Only issue I’ve noticed is the login process is a bit flaky. Killing and restarting the app generally fixes those issues..UscshaggyVersion: 10.1.1

GreatNeed app without signing in everytime online to access my account.Celli302Version: 18.2.0

Reimbursement time frameIt takes too long before funds are deposited back into your account. I don’t appreciate how this program decides what is/is not reimbursable especially when we are using OUR money to make the purchase. I wish it were easier to use and get access to customer service..Reggie's ladyVersion: 17.0.0

Super easy to useLove Paychex PBA! So easy to use, submit receipts by taking pictures & entering minimum information, your money is back in your account within 5 days! Super convenient for when you forgot the card!.SilheartVersion: 312.19.0

Easy to use!This app makes it so easy to submit and review claims. It takes less than 2 minutes to upload a receipt and process a request..CluejoVersion: 18.2.0

When it does workWhen it works it is convenient and easy to use. However, I haven’t been able to get to the login page as of late. It keeps saying Safari can’t open the page because it cannot be found..Amying4gr8nessVersion: 14.0.0

Paychex flex easy to useSnap and go! Only suggestion allow access to setting instead of having to go to computer to access website..JW.ORG !Version: 6.6.2001

Mobile appLove the new mobile app. So easy to file claim and take picture of receipt. Much easier than the desktop version..KatapeteVersion: 10.1.1

Easy to navigateEasy app to use, however, getting claims accepted is super difficult and you have to fight hard!.Zoesno7Version: 18.2.0

Highly recommendEasy to use! Fast turn over to receive reimbursement..Michelle ScatVersion: 18.2.0

Quick & EasyThe prompts and drop-down menus make this easy and efficient. I like the multiple options for submitting receipts..D. ZanderVersion: 17.0.0

Love PaychexPaychex has been my pay provider for over 20 years and everyone has always been professional.Humble HygienistVersion: 18.2.0

FsaClaims department needs to get on the ball paying attention to uploaded documents. I uploaded a document in December and no one had looked at it til today 2/6 when I called about my card being denied. Eugene kindly got this resolved and things are back on track.WDBcinVersion: 18.2.0

So easy to file a claimJust fill in the blanks, upload your receipt and your refund is in your bank account! So easy!.Nursekrissy_2002Version: 10.1.1

Easy to useIt’s a great app and very easy to use - I love I can download my pictures to my phone or just use my camera !.Cristancha44Version: 8.2.1002

Simple simple simpleTook me 2 mins to submit a claim using camera on my phone.MartyinIowaVersion: 10.1.1

Great appOnce I got used to the app it was easy to upload documents to get reimbursed..Dr. ChipVersion: 18.2.0

Best FSA ProviderAlways excellent customer service. For once a company I look forward to talking to!!.Turbo1!Version: 10.1.1

Not user friendlyNo face recognition to log in - not able to reach customer service through the app or find information to do so.AinzybooVersion: 6.6.2001

My money isn’t payed back to meIt’s a pain with the Paychex medical service. Even when you have a recipe from a doctor, they don‘t pay it back. You need a itemized invoice or an ebo from the insurance, to maybe get you money back!.Donky's KongVersion: 6.6.2001

Perfection!I love this app. It's so easy to submit a reimbursement. I would highly recommend..RakiyaMVersion: 10.1.1

Easy to file a claimSo convenient and easy using the app. Saves a ton of time..JTambVersion: 9.1.0

Bad login processLogin screen doesn’t work about 50% of the time. Otherwise app is useful but that’s pretty annoying..GilgaswagVersion: 10.1.1

Easy to use.Extremely convenient.MedicalSalesVersion: 8.2.1002

PaychexEasy to use app. Money is deposited into my account at a reasonable amount of time..Gamerman237Version: 17.0.0

Quick and SimpleEasy to use a.Rcase620Version: 18.2.0

So easy to useExcellent app that is so user friendly.Annawb3Version: 17.0.0

Great AppFastest and easiest way to access your information, make claims and get paid. I love this program/app.Mandylee87Version: 6.6.2001

HibiscusIt takes several times to approve claims on my money I spent.HisisbuisVersion: 10.1.1

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Paychex Benefit Account Negative Reviews

Worst EverThey make everything so difficult when trying to get your accounts sorted. They refuse to take payments over the phone even after they tell you they can. When the company they use to verify your checking account information doesn’t work or even answer the phone when you call, they will demand only direct checking account information. Then they make it such a long drawn out process, they won’t take info over the phone, nor an email even though they will happily email YOU. They will only take a check itself but you have to snail mail or fax. They won’t let you withdraw from their clearly broken system even though you tell them they no longer have you permission to take money out of your check. DO NOT get involved with this company..Winifred AVersion: 17.0.0

EeehhVery confusing… •Have to download two apps in order to affect anything. •Have to go back to the first app if you need to change your password. And when you reset your password, there’s no indication that special characters are not permitted. •Takes forever and a day to upload a receipt This is not very user-friendly. Reaching out to customer service is next to impossible. Had to ask HR for the contact info. No where in the apps does it show a phone number to call a live person. The chat is slow, clumsy and kicks you off with regularity. Maybe using a laptop is better- IDK. Sure doesn’t seem like anyone at the PAYCHEX gives a hoot about the user experience. I wish my company would dump this vendor..Nee in MayVersion: 10.1.1

Useless!We haven’t been able to use the card (which I thought was going to be SO convenient!) because a document was missing. We’ve made several phone calls, submitted what was requested twice and finally got it resolved after more than a year. Then, at seemingly the same time, a very basic pediatrician appt was denied and we have to pay $25 back. But, the ap, where the notification is, does not give you the ability to pay it. It directs you to the denial letter, blah blah. It has made me feel like they don’t WANT to reimburse you. Make it complicated enough and people will just not use the funds! So frustrated..GhmjkiihcvvvvbhgjjvbjkklVersion: 17.0.0

Unnecessarily difficult to get reimbursedThe app itself works fine, so this is no knock on the technology. The organization itself is badly wanting in comparison to other FSAs. Their default is often to deny payment (with one’s own money, mind you) even when documentation from physicians and insurance companies is provided — and when reimbursement is eventually warranted. Nothing out of the ordinary, just regular doctor visits. They make it oddly difficult to get to your own hard-earned money. Something is clearly wrong with their internal processes, as it is a systemic problem..EJ_AgricolaVersion: 17.0.0

GarbageLike all the other dozens and dozens of reviews, I cannot even log in to app. I really had such high hopes for this. I figured since they want receipts for roughly 80% of transactions at least this can help my husband and I keep things more organized since we’ve got two cards (but the same acct) he’s using it and forgets to give me the receipts OR he remembers to bring them to me AND I MISPLACE THEM :’( So yes I thought this would be the answer to my frustrating issues with that and as mentioned they want receipts for almost everything. I had an FSA card through my work for years and they asked for maybe two/three receipts out of 25 or so transactions a year! But this company is through my husbands work and assumed it’d likely work the same. NOPE. I’ve used it 5 times in Nov 2020 and they want 2 and have frozen my card. I’ve used it 8 times so far in 2021 and they want 5 of them. I don’t get it..HeyJess12Version: 6.6.2001

Paychex PBAI find this FSA system to be difficult to use and very particular with forms and/ or receipts submitted. This particular company does not allow me to cover ALL of MY medical expenses unless I’m going to have a letter of medical necessity written and turned in. If my medical needs (labs) were not a necessity, my ordering physician would not be ordering the labs needed to treat my symptoms appropriately. Medical necessity is not based on what my FSA or insurance wil cover, it’s based on what my PCP needs to evaluate my health. I would not be using this company for my medical benefits if there were another option for me..Hendrixff647Version: 18.2.0

Lousy designUpdate: absolutely no change to this lousy design! Horrible after the big change — have to use a browser to log in and there is no way to log out (still tries to send you to the login browser so it’s circular logic). Everything is slow to load, has an error of the phone screen goes dark (no wonder)… the old app was easy and well-designed, this one is horrible!.WordsliteVersion: 18.2.0

Login won’t work on iOS devicesAfter installing the app and when I tried to login, I get stuck in a loop of login window. The same results using my iPhone 11 and iPad Air2. I can login to my account at Paychex Flex web site using web browser, but not with this app. App support at Apple App Store only takes me to a window to reset my password. I can’t find any other area to get support from Paychex..WestbayVersion: 12.0.0

Functional but justThis app works, but exercises your patience in the process. The interface is tired, slow, and not forgiving. Every change has to be refreshed. Switching to use the calculator means you have to log back in. It is an experience using this app, and has room for improvement..NicodemushallinVersion: 312.19.0

Terrible appTimeliness of responses and processing is variable. Items submitted one month may be rejected the next month (using exact same text month to month). Deep systemic issues behind app and a lack of quality control for processing submissions. Oh, and if things don’t work, make a phone call. No text chat help or in app help to explain why account is not working the way one expects. What a lovely app....nope!.CampingtomrrwVersion: 6.6.2001

AwfulThis company makes it exceptionally difficult to run medical expenses thru. I should not have to continuously follow up to makes sure our receipts are honored. I shouldn’t have to jump thru so many hoops to have our orthodontist fees honored. I shouldn’t have NSF fees because they freeze the card because they couldn’t properly process our claims..Bachamy2004Version: 10.1.1

Site is terrible and confusingThis site is not user friendly and confusing-no way to delete items, no way to rearrange the view. I have to call constantly for help and I laugh when the voice mail says you can do all this on our site!.IdkwhyjjjjjVersion: 18.2.0

BrokenThe app doesn’t work. It just makes you log in over and over and over again, and you can never actually get to your account info. Tried deleting and re-downloading and still getting the same issue. Please fix your app..Alli.joyVersion: 10.1.1

Horrible SupportPaychex support is horrible. When you call you will be connected to someone in another country who does not speak or understand English. They are unable to transfer your call to anyone competent. They are inadequately trained and totally useless. Email and chat are worse..Ah SSH why shh ER TVVersion: 18.2.0

Poor service and app0 stars This has been the worst benefits account I have ever had. Every debit card my wife and I have received get rejected. I paid $5 for a new debit card and it was rejected 2 of 2 times. Online claims get rejected and when I call in, they process it (waisted time for what?) The app just spins without processing my request for reimbursement frequently. I have put too much of my time working through your broken processes in order to use My own invested money into My flex spending accounts. What is your proposed resolution? Mike Heitzler.Mike5742Version: 8.2.1002

Such a headacheIn the 8 years we’ve used Paychex to submit our FSA purchases, I have had nothing but problems 95% of the time. Not sure why there are so many inconsistencies. Almost every time I submit for reimbursement I have to call, despite attaching appropriate receipt(s) and doctor prescriptions..AngelameganVersion: 9.1.0

Good Idea - Poor LoginThis app used to be excellent! The new login is extremely complicated and often boots me out for no reason. You cannot leave the app to go look at the photo/receipt to check date or amount..MplsGirl86Version: 8.2.1002

Unable to access my HSA FUNDSIt’s been months, I am trying to access my HSA account. I login to the app it redirects to Paychex for authentication and 2 factor and when you enter otp nothing happens. I had been waiting for this to be fixed for over 5 months now. Very disappointed.KingintheVersion: 18.2.0

Hard to work withNeeds user name and password every time Hard to find simple things Everything gets REJECTED for the first time until you call and spend half an hour on hold to ask them pay you back from YOUR OWN MONEY Inexperienced reps Too much UNKNOWN paperwork.AmirS.Version: 10.1.1

Bad ExperienceEven though I’ve set up direct deposit they send a paper to my employer which then they have to cut a check and send to me. Why have the option for direct deposit if your going to send a check through the mail..Use MyFICOVersion: 8.2.1002

UnreliableNot only is the login process totally unreliable, I find the claims submission process to be equally so. Transactions I make repeatedly every month are continually denied with no real reason, so I have to constantly upload receipts for something that should be considered a regular transaction..KeepingyouquietVersion: 10.1.1

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