2024 United Airlines NYC Half Customer Service

2024 United Airlines NYC Half Positive Reviews

App crashesI used this yesterday to track people, and it did work wonderfully but there are times after the race is finished I go to open to app to see when everyone actually finished the race, and it would crash. I had to re download to get it to work again..Juliana RSVersion: 11.1

Excellent and up-to-dateThe NYRR United Half Marathon app is terrific. Great navigation and easy to use. Most important for a running app, it is up-to-date with accurate data, something many others lack but this one delivers..Srhasting1Version: 12.1

5 starsI generally never rate apps but it was incredibly helpful with getting most up to date information which I didn’t have to scour the NYRR website for..Gabuk95Version: 12.1

Great experienceThis app helped me track colleagues / those part of the running group in real time and let me preview my medal prior to race day. Just a few of the great innovations contained in this app!.Abs3kunstVersion: 12.1

Great app!Innovative and accurate. Some unique features (live feed, in particular). A must for runners and supporters alike!.PparmleyVersion: 12.0

Lots of information and a few problemsI was looking at the app and as a runner, there was nothing on the menu saying: Your Information. Turns out I wasn’t logged in. Which I could only do by going to the Settings item on the menu. Not obvious. It would have been helpful to see on the home screen a button next to “Running? Log in to see your confirmation form.” Also, the most painful problem, for some reason “paste” is disabled on the password field when you log in. For those of us who use password managers, we rely on copying a password from the manager app and pasting it into the password field. Very frustrating to have to bring my laptop over and show the password which I then have to type on the phone. Please enable “paste” in the password field..EsorfVersion: 7.2

Recalling my dislikeFrist this morning it would not load. I tried everything to no avail. Even after the marathon started with the wheel chairs. But then once it was the turn of the runner I was following it worked perfectly. And has been a joy to use..BeathebumbleVersion: 11.0

I don’t want an appI just want to track my friends running, I don’t want an app a web browser is good enough for other marathons *cough* Boston *cough*. Add insult to injury, on an iPad you get a tiny window because this is only an iPhone app. Why three stars, instead of 2 (maybe even 1)? Because the app did work and the timings are responsive. At least their back end infrastructure is up to the task. Unlike some others *cough* Boston *cough*.FaffodVersion: 7.2

Needs fixingThe cheer card feature is a bit clunky and freezing at the last frame. It is completely non responsive. Only option is to exit after several tries I’m forced to give up. I’ve happily used this app for the past several marathons. Please fix this soon! I love the cheer cards and so do the runners! Thanks.Racie TracieVersion: 6.0

Typical Major Marathon appPrevious versions to v5.0 will crash. That was annoying, but now that’s fixed, the app isn’t too bad. It’s similar to other World Marathon Majors apps: has course maps, expo maps, athlete tracking, etc. The Race Predictor feature crashes every time. If you’re participating in the NYC Marathon or have friends/family with you while running it, definitely worth getting this app..EdpearsonVersion: 5.0

Not easy to navigateTrying to create a cheer card and can’t get back out after not finding a suitable photo on the options presented. Very frustrating! Only gives two options and if you can’t find a photo that you want to lose and decide to either start over or not make a cheer card after all, you can’t get back to the main screen!.Dorisk8sVersion: 7.2

Used to work, now brokenWas working great until a recent update. Repeatedly crashes, even after multiple reinstalls. Update: 5.0 fixed crash issues..Kevn520Version: 5.0

We'll see how it goes on race dayIncrease to 20 tracked runners this year is welcomed, though in practice this app has been inferior to the website in past years, we'll see if it actually works on Sunday. Those of us tracking large numbers of runners tend to be members of running clubs. Why can we not search by our team name when selecting runners? This would be enormously helpful for next year..AcmtdVersion: 4.1

Trying to send messageI am loading my picture, I’m putting the tag on but nothing is happening. I don’t know if it’s getting through because it just freezes and I’m not sure if the messages going through the pictures going through. Something is up but I’m not quite sure but the app is freezing too much..Ambigirl1763Version: 6.1

Works fineIt’s hysterical to see the reviews that say the app doesn’t work. I’m pretty sure they’re the folks that aren’t at all computer savvy. Of course it works immediately.JBrensVersion: 11.0

App will be working end of monthIf you read the website, it says app will be up and running end of October. There’s no reason for it to work now..ArwennsteveVersion: 4.2

Worked great!The app worked great and being able to track a runner on the map was crucial to seeing them to cheer them on. I can't believe how well it worked!.McSitterVersion: 3.1

Notifications badWhen notifications Appear it doesn’t show you photos.Noah MetsVersion: 10.2

CrucialGreat app but it would be even better if it let you claim your bib # as a runner, let others know what you’ll be wearing, let you track spectators, and tell you as a runner who’s tracking you..EahivVersion: 3.1

The best app createdThis was so amazing , as a fellow fan of the marathon, I always want to keep track on what occurs and I found my solution to my problem . 😁.SLEEPY ALL THE WAY😂Version: 7.2

App crashing - day of raceAssuming you’re already working on it but the app is crashing on my phone and my families phone. The race is starting so hoping it’ll be fixed too. Crashing on launch..RbushmanVersion: 11.0

Pulling up prior year bib #sRandomly pulls up prior year’s bib # for runners I’m tracking. Deleted the app and then reloaded it. Corrected one of the runners but brought up the prior year’s number for a runner that was correct the first time I downloaded the app..A-BenVersion: 11.0

App worked perfectWouldn't have been able to find friends running without this. Great job.Lakers1170Version: 2.1

Well thought outThis app is pretty cool for keeping track of a friend (or anyone) as they race. It also has good maps and info such as services along the route. I have one suggestion: after the race, runners could have the option to “replay” the race at ~10-20x speed or something so the can see themselves vs other runners they chose to track..Zoe_Bee_Version: 6.1

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2024 United Airlines NYC Half Negative Reviews

DisappointedTold all my family to track me using the app and that they could see me cross the finish line via the app and both failed half way through my run. Luckily my husband was able to use Life360 to track my progress but this app was very disappointing..Mom of 2 in TXVersion: 12.1

It didn’t work properlyIt’s very simple. I couldn’t keep tracking my fellow runners thru the app. It showed me when they started and when they finished. Poor service. Get serious on this one, NYRR organization. Thanks!.RunnerfromwcVersion: 12.1

Just because there isn’t one yetJust giving this a 1 star because I wanted to be the first to do it. The app is actually great. But someone has to do it🤷.JellyMelodiesVersion: 12.1

Could not connect to serverJust continue to get could not connect to server error. Can’t track runners, can’t get race day info..M_midoriVersion: 12.1

Sharing links don’t workLike lots of people I downloaded the app to track a friend running in the marathon today. I ran into a problem when I tried to share a tracking link and it generated an Invalid Dynamic Link error from Firebase. I wanted to submit feedback to the app developer but there wasn’t a way to do that from the app that I could find. There was a form to submit feedback to the NYRR organization but the required category menu didn’t pop up so the submission failed. After looking at the form on the web site it’s clear there is no category for the app anyways. Clicking on support within the App Store just sends you to the TCS web site, nothing specific to the app. This might be a great app for the runners or for other features, but not being to report a problem is a big problem in and of itself..PhilipT18Version: 7.2

One glaring UX issueAs someone who is NOT running, downloaded the app to track and support friends, there is one glaring issue. When is the marathon?! There is NOWHERE on the app clearly saying this. There is an app icon with the number 4 on it. Is that an icon or is that the actual date? Too easy to miss it. Look at Race Week - there is no mention of the actual marathon on Sat and Sun. Look at Race Day - no date mentioned?! Sure, go to the website. There is a countdown clock. The media ads say it’s Sun. My running friends tell me when it is. But the site and the app itself does a terrible job conveying this date. I shouldn’t have to come to the site, use the app, then look at other 3P items to try and implicitly understand when the race is..Grumpy GlassesVersion: 6.1

Clunky and CrashyI got this app to track my runner and create cheer cards for her. The tracking works ok, but requires I sit by and regularly refresh the screen. Until she finished. I have gotten about 40 notifications since she finished: the same two notifications coming through over and over, telling me what time she had when she finished and what time she left the park. Another came in as I’m typing this. Ironic and annoying. The cheer cards? They’re adorable & fun-but creating them is so challenging. It crashes almost every time. This app will be fantastic for creating cheer cards next year if they fix the clunky screen and the bugs causing the crashes..Miss DiaVersion: 6.1

Constantly crashes and inaccurate runner locationThe app would not stop crashing and therefore we couldn’t track our friends who were running for 90% of the day. The 10% of the time the app worked, the tracking was WAY off. I understand that there must be some logic involved for estimating exactly where runners are between mile markers but the logic clearly was horrendous – I found it to be off by around 5 minutes. If a runner is consistently running at 8 min per mile pace, the logic should be close to that, not putting the runner ahead by 5 minutes..BrooklynRunner24Version: 11.1

Was better off with desktop web siteI used this app as a spectator, and the key for spectators is to be able to follow runners real-time so we can meet them on the route and cheer. The desktop web does this well by tracking runners on a map that shows their estimated location updating real-time on a map. All this app does it show me the splits, leaving me to do all sorts of calculations on my own to predict where someone I am following is. There is no technical reason why the desktop map tracking couldn't have been done on the mobile app..David Not runningVersion: 1.2

Needs more server capacityThis app was pretty useless the first few hours of the marathon when a lot of people were using it. It would either close or give a can’t connect to server message. This hasn’t happened in past years. Maybe the new video options? Whatever it was, the primary job of this app is to help us find our friends and cheer for them, and it didn’t do that job. You need to make that work next year. Beef up the server capacity..KinaleighVersion: 11.1

Laggy and awkwardIf TCS mean to show off their prowess, they failed. The app didn’t update unless you killed it and reloaded. It crashed unless you reboot your phone. The map tracking, the spilt showing and the notices are seriously out of sync. What could they have been thinking? Clearly a case of poor project management. Not only is this app flawed, but it makes me wonder who would hire Tata for business system development..Jkrieger52Version: 11.1

Awful app, year-after-yearThe most recent version (for NYC Marathon 2023) crashes every time I open it. The latest version for NYC Marathon 2022 was slow on updating the runners positions causing me to miss seeing loved ones because they ended up being 0.2 miles away. Interacting with the app involves way too many clicks for simple functionality —> the app is only dedicated to one event and only needs to do 4 or 5 things, but makes it such a hassle.DsouzarcVersion: 11.0

Doesn’t work! Cannot connect to serverI’ve used this app in the past to track runners but it simply doesn’t work at all now. Every time I try to add runners it just says cannot connect to server. I have deleted it and reinstalled it multiple times and it still doesn’t work. Bummer that this is the official marathon app and it doesn’t even work. Take it out of the store if you’re not going to support it.Jazzy JennVersion: 10.2

Crashed every timeI was able to download the app a few days ago and loaded in the runner information. Day of race, in the morning I checked the information, but once the race started it did nothing but crash. Even though the race has been over for a while, it’s still crashing immediately upon opening. Completely useless unfortunately..HSDfanVersion: 11.1

App crashes every time I open itAfter the initial set up where I choose that I’m a spectator and select 3 features, the app crashes. i try opening the app and it crashes almost immediately. I deleted the app, restarted my phone, re-installed the app and the exact same thing happens. I won’t be able to follow my best friend throughout the race this year. 👎.ThankYouThankYou!Version: 11.0

NYC Marathon you better Hope Tata is better at consulting so they can keep sponsoringThis app is simply the worst I’ve ever seen. I’ve never seen an app release when the app simply crashes. On top of that, numerous posts have obviously updated Tata but NOTHING. I hope NYRR get better service than all the people simply wanting to download an app that works. Surprised Apple hasn’t pulled this. Really really bad PR for both Tata and NYRR club. Doesn’t.Bucketlist ManVersion: 4.2

Difficult day for the appVery disappointing performance of this app today. I’m sure the number of users impacted the tracking ability but after the first hour, we could no longer follow our runners. The app is not reloading now so I hope there is a fix. I’d like to see splits and pix..MTTCGRVersion: 11.1

NYRR needs to fire the app developer or person b/c of day zero updateI spent 2 HOURS last night adding all of the people I want to track. You roll out an update THE DAY IF THE RACE and now the app crashes and everyone has to delete and reinstall the app losing their tracking data. No IT professionals worth any salt would ever do that. Ridiculous. Fire thee person that made the decision..Jprst16Version: 11.0

Completely crashed on race dayThe app always ft like it would have been better on a website than yet “another” app, but on race day it would never load. Whoever made this should be ashamed for this poor excuse of an app. Next time just pay a student a couple hundred dollars and you’ll get a much higher quality result..Dcoded585Version: 11.0

Login not workingThe most basic function, runner login, doesn’t work. Each time I try (with what I’m certain is the correct password) I get a “Whoops! Something Went Wrong” message. Please fix. Reviews for last year’s edition were pretty poor, and the 2023 race app also doesn’t appear to be off to a good start..PhilaDCVersion: 11.0

Stopped working when I actually want to track and watch itFirst you force us all to download yet another app, but even worse once I actually opened it on Sunday to start tracking my running club friends it got stuck. You really don’t need an app for this especially an app that doesn’t work!.DarciucaVersion: 11.0

Can’t login after new updateOnce I was forced to delete and re-download that my login credentials don’t work and I was a participant this year. So many cool feature but the functionality is abysmal. Also y’all either totally missed QA or the QA dev needs to be fired. No way should the update/hot fix have happened the day of the marathon..Lilbit10486Version: 11.1

Crashes!!This app worked great last year to track runners. I am running this year and want to be sure this is going to work for my friends and family. But I keeps crashing every time I open. iPhone 7 up to date. I tried restarting phone. Deleting and reinstalling app. Still crashing. We are 2 weeks from race day!!!.NYCM2017Version: 4.2

Absolutely uselessFreezes constantly and the only way to fix it is to uninstall and reinstall. I ended up missing my friend because the tracking stopped working for me and everyone in my area at the same time. I would give this app a negative review if I could..Frustrated Spectator 422Version: 11.0

Tracking sucked!Most of my friends and family weren’t able to track me today - it stopped at different times for different people and I can’t even get my finish time! Had some great info, but the tracking and time is what we’re all looking for!.FuzzyerinVersion: 7.2

Crashes!Worked and then would now open. Deleted and reinstalled the app. Same thing. Worked a few times and now does not open. Very frustrating..EB BrooklynVersion: 11.1

Says only for participants of 2023 MarathonUpon installing and logging in with latest credentials , it says only for participants of 2023 Marathon. I am one and not sure why it doesn’t let me in since this morning - app crashes and the message is the latest after removing the app and reinstalled. Please fix and advise. Thanks..OneAnotherParentVersion: 11.1

TrackingMy runners names and bib #'s won't load.Silly 27Version: 6.1

Shameful appShame on TCS that pays millions to sponsor the event and not to have an app that works properly. Cant even send messages to runners like Chicago’s app. I had to install it 3 times before I wa able to make it work..RodolfoBVersion: 11.0

Bad keyboardKeyboard does not have all characters, not able to type my password. And app does not allow copy the password either from my password management tool..LuccamounaVersion: 10.0

LoserCheer cards don't load regardless of pic size! Not hopeful for tracking function operating on race day given poor performance so far for this sketchy offering. Too bad....Lucidity87Version: 5.1

Terrible won’t workDownloaded the App today and all it does is crashes every time I try to open it..Silvercity99Version: 4.2

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