Resy Customer Service

Resy Positive Reviews

Always opens to NYC when I rarely go thereIt is annoying to always have to switch location. And lately, when I do, it doesn’t recognize the new search location. It stays with NYC. I love Resy for so many reasons but app is getting more buggy and is starting to annoy me. Today it refused to switch and I had to actually point to Houston on the map and then zoom out. Then for one of the restaurants it said it would not accommodate my time but didn't ask if I wanted to search for another date. That field was missing from the page. App center did not list Resy as needing to be updated but when I search specifically for Resy it said there was an update. Maybe it is an Apple issue but wanted to report all this so you are aware..NJ dinerVersion: 2.34

Looks better than it is, always disappointingResy looks cool but in reality there’s nothing much behind the curtain. Open Table is so much more user oriented. Resy, it seems, is more restaurant oriented. For example, Resy asks you for reviews but doesn’t allow customers to actually read the reviews, so what’s the point? Only the restaurant can read them. As a customer, we only get to see the aggregate rating which we all know can be manipulated. Plus, I like to be able to read reviews and decide for myself. Another pet peeve is that you can’t read a menu. Instead you have to go to the restaurant’s website, read it there, then go back to the app to make the reservation. Time consuming and annoying. Open Table’s app is far superior in many ways but unfortunately Resy is cheaper for the restaurants (so I’ve been told by restaurants when asked why they choose to use it). Yelp too, leaves a lot to be desired, and you expect that from Yelp, but even it works better than Resy. Would love to have this app actually put some functionality into it, otherwise it really is kind of lame..SalandroVersion: 2.40

Not many restaurants, not as simple to use as Open TableThe title: “Not as many restaurants, not as simple as Open Table” is just the beginning of why this app is annoying. There’s also no browser interface (you have to download the app) and there is no tablet app, just a phone app with a tiny map and controls. Resy MUST be activated using a cell phone number, so they have your mobile number + email. Finally, the map is tiny, the restaurant search only useful for restaurants nearby, and the actual “select time” feature is bizarre in two ways. You get a selection of four buttons: “Lunch Early Prime Late”. Because we wanted dinner reservations ... it took a moment to figure out that “Early Prime Late” was for dinner, not lunch. Picking one of these gets a predefined time window. We wanted reservations for 630pm, right after my wife gets home for work. Reservations before 7pm are “early.” Who knew??? I don’t even want to ask what “late” means to the app developers. I have no idea why restaurants would use this. Maybe it’s cheaper than OpenTable. I will ask tonight..TG1957Version: 1.8.4

The best restaurants w/ the worst search functionaityA lot of my favorite restaurants are only on Resy. I appreciate that I don’t have to support Yelp. But my god. I dare the engineering team to try to search for a restaurant in a different city. I’ve tried on both my desktop and in the mobile app. Whenever i try to edit the location, it defaults to my current location. I generally like to make reservations before I go on a trip especially if I want to try a particular restaurant. The only way I’ve been able to manage to do this is by going to the restaurants website, selecting make a reservation and then ending up on their Resy page. This is 3 clicks too many. While this is not just a bad user experience, it is likely costing Resy partners a lot of missed reservations (& revenue). Please fix this. I want to love this app but it simply doesn’t function as intended..Ucla.yakVersion: 2.30

Sooooooo slooowwwwwwAt launch of the app and EVERY TIME you start a new search, there is at least a 30 second “reload” time. If there weren’t amazing restaurants using your service, I would give up. But at some point, the user experience is going to win.... I have reloaded the app, tried turning off location services, etc. Nothing works. Also, seems to have gotten much slower over the past ~ 60 days. Also, other people have mentioned this too, the app doesn’t always tell you if you’ve reached the max # of days a restaurant books. The calendar feature showing availability when booking direct from a restaurant, while on your computer, is much more user friendly in that way. Similar to how a restaurant just doesn’t show up if you selected a date beyond when that restaurant accepts reservations. does you UI or QA team login and test the app like a user would use it? I’ve read a lot of your responses to negative reviews / the feedback above and it doesn’t seem like it. P.S. LOVE the notify feature and it used to work for me. But now with the slowness, I just watch the dial spinning and know that someone is getting that reso (by sheer luck that their slow app might be slightly faster than mine...).A-JacobsVersion: 1.7.19

Solid App, Needs a few enhancementsThis is a solid app but there is some functionality missing that would really improve the user experience. I’ll add additional notes over time. My biggest frustration is that I can’t book two reservations for the same evening, even if they are a reasonable amount of time apart. Dinner followed by another reservation right up the street and three hours later should be allowed. I understand not booking tables for the same 90 minutes time slot, but beyond that seems unnecessary. Next, I wish the restaurant names would display on the map when searching for available tables, its a small extra steps to click into the blue map dots, but cumulatively it does take a lot of extra time. It would also be great to be able to search for a range/window of times with available tables, instead of just one hour. Lastly when setting up notify, it is important to be able to distinguish between indoor and outdoor tables, and presently, there is not that capability (at least on mobile). Thanks for your dedication to a great user experience!.StreetTalk13Version: 2.77

Work In Progress?The app is okay but lacking in the following areas: - integrate restaurant menus to increase efficiency. Browsing via the app is useless b/c you have to go outside the app to understand what type of food and pricing you’re looking at. - change search time. You can only search by meal time (ie - breakfast, lunch, prime, late, etc). What’s the definition of these time frames? Late isn’t universal and therefore you might be searching for the wrong time and have restaurants excluded. Stop trying to be clever (or different than opentable) and just add the ability to search by exact time. - add a points/reward system. This app will always be a last option for me b/c there’s no incentive to using it. - reviews. There are stars associated with each restaurant but no access to actual reviews or number of reviews listed. This is futile b/c the review helps you understand why someone rated the restaurant a certain way. Number of reviews helps b/c if 5 stars is based on one reviews it’s meaningless. Pros: - the map feature is nicely laid out shows the results below - notify feature is helpful if you really want to go somewhere that’s booked - display of search results is simple and nice.Ecommerce girlVersion: 1.9.0

Hope there is more features comingI downloaded this app today since the restaurant that we have frequented over the years has switched from OpenTable to Resy. I am slightly confused as to why this app gets such high ratings since it lacks many of the features available in OpenTable. For instance, there are no menus to peruse from restaurants. Many of the restaurants that I have used in OpenTable are not listed in Resy. I did a side by side map compare. There are 11 available restaurants nearby in OpenTable. There is 1 in Resy. I hope Resy plans on expanding their out reach as well as including an option for restaurants to upload menus. When that happens, they might be able to compete with OpenTable. Competition is good and drives innovation..Db839Version: 1.12.0

Impossible to search in a different cityCons: 1. Searching for restaurants in a different location is not intuitive and requires several taps in different parts of the screen. This should be a logical flow. 2. Worse, the app usually forces the location back to your home location, so that it’s actually impossible to search in a different location. The full web version is typically required 3. You are forced to scroll through tons of restaurants that do not have availability to find ones that do. 4. The app ignores the time period you search for and instead shows you whatever slots are available, say for lunch when you need a prime dinner reservation 5. Reviews are worthless since every restaurant is 4.5-5 star Pros: 1. Simpler interface compared to Open Table, which has annoying groups and requires vertical and horizontal scrolling. 2. Added bonuses for Amex members. 3. Restaurants are better curated than Open Table. Resy has more local favorites while Open Table tends to have more tourist traps and chains.TennrebVersion: 2.33.1

I’ve always liked using Resy for recommendations,But the map on the app is useless, it doesn’t show restaurant locations (it’s blank). Might as well get rid of it and just show a list of restaurants. I’ve re-downloaded the app, force quit, and restarted to no avail. The search function by location is broken, only way is to search is by moving the map around. But once you click on a restaurant it reverts back to your location. UI is pretty useless now. This app used to be great, more now just infuriating. Only good to use if you know which restaurant you want to go too. Browsing is not recommended..NnnIIiiCCKKkVersion: 2.21

Nombre de personnes pour réservationJ’ai essayé de réserver pour plus de 2 personnes dans un restaurant et votre système ne le permet pas.....bizarre......VIDEOTRON0007Version: 1.8.10

Resy AppGreat app easy to use.Hawkeynut1Version: 1.11.1

Thank youEvery time I use Resy, I am surprised with how user friendly it is. Thank you!.ViQNutVersion: 1.8.11

Bien bonApplication farouchement excellente. Si on pouvait avoir accès au menu ce serai mieux.Inspiration vitaleVersion: 1.10.0

YesI got Joe Beef! The sky is the limit.KilogramVersion: 1.10.0

So cool!!Resy is a pleasant surprise. Works similar to Uber, using people’s ratings, gives fast useful reviews, shows restaurants on local area based on ratings..Bj245Version: 1.8.13

Ho HumThe app only allows to make reservations on the half hour as opposed to every 15 minutes. For example, if you want a 12:15 reservation for lunch you have to call the restaurant..Timbles430Version: 1.8.4

Hard to navigateI usually use open table and find it more user friendly..Gary searleVersion: 1.7.18

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Resy Negative Reviews

Buggy & painful to use1. Search bar is unintuitive. When I try to search for a restaurant, it shows me the ones with reservations open for some time range (the time slot is either Now or another time preselected for me, not sure how that happens), instead of showing me the actual matching restaurant first. This is pretty annoying bc a lot of the time I want to first search for a specific restaurant, and *then* filter through times to see available reservations (or even just view reviews without reserving). AND to add to that, even if I did want to search for restaurants using a given time slot, there’s no way to filter the time range in the search bar anyways….. 2. Priority Notify feature is great in theory but when I click on the actual notification, oftentimes the app just brings me to the home page. Then I have to search for the restaurant (painful process for reason #1) or click on my Hit List to find the restaurant and then filter for the time of the notification’s reservation — also painful. By the time I find the restaurant and the time slot the reservation is already taken. I figure the app just takes me to the home page if the reservation is gone by the time I click on the notification, but if so the app should just tell me that explicitly so I don’t have to hunt to double check, since it’s not clear to me whether the app just glitched or if the reservation is still open..MelzhVersion: 2.46

Big security issueTLDR: there’s no email verification process. If you mistype your email then someone else gets access to your data… I’ve never used this app. But another user signed up and accidentally used my email address. I found out because I started getting calendar notifications for reservations that we’re getting to my gmail account. I wanted to try to fix this. I was able to reset the password on the account. I went to the profile page to cancel the account but was unable to. Apparently you have to delete your account from the app itself which I didn’t have. I emailed support and they told me I needed the phone number in the account in order to delete it. Luckily I have the original user’s name and phone number since I was able to reset their password. If I was malicious I could create or delete reservations for this user and the cancellation fees would apply to their credit cards. I know this is a bit of an edge case but I’m not a hacker and I shouldn’t have been able to get this user’s personal information just because they mistyped an email address. There should have been a verification process for the email. That failure gave me access to this users information..Brad knVersion: 2.59

Great Waitlist Notification Feature in Otherwise Crappy AppThe “Notify” feature is awesome and I was happy to find that I was automatically booked - didn’t have to worry about missing the notification. But then I needed to reduce the number of people (no option for that in the “Change” option, only allows you to change date or time.) Then I went to call the restaurant to tell them, there’s no “call” button or prominent phone number. Then I clicked on the picture/name of the restaurant in my reservation and it only showed me options to invite guests or navigate to it. Then I went to my favorites to click on the restaurant there but there are no hyperlinks, just a list of the names of the restaurants and the option to “Un-favorite” (what good is that?) I then went to the app home to search for the restaurant name and click on that. Buried in the restaurant description is the phone number, but the text is rendered such that my iPhone doesn’t recognize it either as a phone number to call, OR EVEN TEXT THAT I CAN COPY. I had to find a piece of paper to write it down. What a crappy app! Writing this all out I’m going back and taking off another star..MtnMamaLVersion: 1.11.3

Charged $75 For a Reservation I Didn’t Know I MadeI’ve used the app for years and never had a problem. This past week I made reservations at a restaurant in Asbury Park, NJ for Saturday night while a friend was in town. When we got there, there was a private party. I showed the restaurant my reservation but they didn’t know how it happened. A few minutes later I saw a missed call from a restaurant with the same name in Cambridge, MA. It was at this point I realized the reservation was made at the wrong restaurant. All the texts I received just had the name, no location so I never new. At this point it was too late to cancel my reservation at the wrong restaurant several hundred miles away and I was charged $75!!! So not only did we not get the dining experience I was expected, I was charged a huge fee for not showing up to a restaurant I didn’t know I had a reservation for. I’ve noticed the location functionality has been acting buggy the last few weeks, I recommend you call any restaurant you want to make a reservation with and NOT use this app. $75 is a lot of money to be charged for a meal I didn’t eat..ShatteredlensVersion: 2.25

Best restaurants, worst appThe glitchiest app I use regularly. There is always something wrong with the app— pages move slowly, filters don’t always work, when you click into a restaurant and go back to the search results, it bumps you back to the top of the list. It’s like dying from a thousand cuts, on their own each is not that bad, but combined it makes for a very frustrating experience. But they have the best restaurants, so I keep coming back. However, I had to write this review because there is a truly idiotic feature where you cannot book two events in one evening. Book pre-dinner drinks at a bar even 3 hours before your dinner reservation? Nope, not allowed. Book a happy hour at 5 before your dinner at 10pm? Sorry, you’ll have to cancel your dinner reservation to do so. What? This is dumb. Very dumb. One other thing, you should have better functionality on the “notify” feature. Lots of places now have different types of experiences you can book (e.g. tasting menu vs a la carte, indoor vs. outdoor) and being able to set a notification for a specific type would be so helpful..BNPBFTBJVersion: 2.42

Friction heavy and not customer centricWow Resy is perhaps the most frustrating app I have to engage with on a regular basis. It’s obviously built with restaurants and not customers in mind. You can’t book multiple things in one night so if you want to do cocktails for two hours before dinner at two separate places, forget it. I shouldn’t have the have my dad create a RESY account to get around the system, just so I can do dinner and drinks with him. The sign in process is so friction heavy, why do you need to send codes to verify my email and phone number every time (and yes this is more friction filled then standard two factor). Also it doesn’t allow autofill of simple things like your email, phone number, or password for secure password apps. It also doesn’t support public facing restaurant reviews. But somehow they’ve got charging you down to a very seamless process smh. This is an example of an app that is used because most of us have no choice. Too bad it has to feel so hard to enjoy a good dinner..FitforFood04Version: 2.77

Diet OpenTableResy isn’t the most stellar reservation app to begin with, most restaurants choose it over open table because it’s roughly the same system for less. Slow, buggy, & unintuitive with no reviews for you to see. But it used to get the job done, search for a restaurant, make your reservation, & go on with your day. However, with this recent update it has been horrendous when to even search for a restaurant. The search button freezes. Calendar is unresponsive when selecting your number of guests, dates, or times, leaving you to waste precious moments especially when trying to snag a reservation at a coveted restaurant who’s availability only exists within a few minutes before they’re fully booked for the entire month(yes, that sits deep with me). It forces you to close and restart the app after it becomes unresponsive after a couple touches. 9/10 that won’t even help. If it weren’t for the restaurants that are on this, I wouldn’t even have a second thought of utilizing the app..TTrottingerVersion: 2.69

Plagued by Reservation ResellersGarbage app until they fix and police account holders that are clearly profiting off of free reservation spots for some of the hottest restaurants in NYC and beyond. There is an entire website and ecosystem dedicated to after market reservations for places in NYC like Charles Prime or Double Chicken. The restaurants get their reservations no matter what and I do not blame them for using a system like Resy. I do blame the 3rd party Resy for not doing more to curb the plague of reservation resellers on their platform that are stealing and profiting off of all of this and leaving normal folks like me completely screwed, and thus forced to give in to paying for these desirable reservation slots if we become that desperate and frustrated. I refuse to believe all reservation time slots are completely full in less than 30 seconds after the day opens for reserving. This is clearly the workings of bots and what you see rampant on similar sites for concerts or product releases. I implore you, Resy, to do better and take accountability in these clear loopholes that are degrading the UX of your platform..NickAVA10Version: 2.75

Resy Alters Your Phone?On a way to a restaurant reservation made through Resy, while I was driving, I received a text message from Resy that asked me if I wanted Resy to silence my phone while I was dining. Outrage by the implication that Resy would presume to deactivate my phone — after the only thing I did was given them my number — and because I was driving, I ignored it. While waiting to be seated I checked my phone and discovered that it had, in fact, been turned off. I’m a physical on call, and also I have an important reason to keep the line open for an urgent family situation. I’m outraged by the fact that Resy falsely believes that they hav a right to intrude in a unauthorized manner into my private cell phone. I’m also outraged by the fact that Resy has not reached out to me to issue an apology. What have we come to when a third party can legally enter an alter someone’s cell phone? I plan to escalate this in order to find if what Resy as done is legal. And, if it is I will work to change the law. And, if it isn’t I will consider charges. Seriously, Resy. How Dare you?.DSH825Version: 2.77

Difficult to use, unintuitive and annoyingI’ve never rated an app before but this one drives me so nuts, I’m writing my first review. This app is not intuitive or user-friendly. Every time I have to use it I am frustrated. It is so difficult to figure out how to navigate or find things. It doesn’t explain anything or make things obvious within the interface. It moves around as you’re trying to search but doesn’t let you search a certain location on the map. For reference, I’m 31 and work at a tech company, so I am decently tech savvy. That may be why this poorly constructed app frustrates me the most because they should be able to do so much more with such a high profile app. Open Table works much better to the point where I’d rather pick a restaurant based on if I can find it on Open Table rather than going to the Resy App. I only use Resy when I already know the restaurant I want to go to and have to book via Resy because that’s what the restaurant uses..Sbdc15Version: 2.23

Avoid!!This is NOT the high quality app their pictures and advertisements suggest. Avoid unless you want to risk your credibility being questioned and enjoy working with companies that do not hold themselves to any standard. I used Resy for the 5th time for a big celebration for my best friend because of their access to a specific restaurant. I made the reservation a month in advance to ensure the celebration would be without a hitch. However, when we showed up to the restaurant it was closed and the restaurant was not accepting voicemails. I then emailed Resy in distress thinking they would be able to help, but not only were they unable to help but they were extremely dismissive of the issue (even after numerous emails were sent trying to determine what happened). Finding a high quality restaurant for a celebration on a Thursday night in NYC in the summer is hard enough, let alone a last minute backup option?! I will be using OpenTable or calling restaurants directly going forward given this company’s negligible standards of doing business. I would advise you to do the same..CorpchallengeVersion: 1.7.12

Cool Concept, Terrible ExecutionThis application has so much potential but it is ultimately behind the times. I don’t know how it has such high ratings. If you don’t live in NYC then this app is a hassle to navigate because it defaults there and rarely registers that you’re trying to search a different location. Activating access to current location doesn’t fix this issue. The search function has been like this for at least the past 2+ years. The app constantly crashes. I used to think that it was just the instant version that I was using but now several versions later, I’m beginning to realize that it’s just the app. If the app isn’t crashing because of a non-NYC search, then it’s crashing because you want to share your reservation, or it’s crashing when you try and change the date of your preferred reservation. I didn’t realize how bad Resy was until I started using Yelp, Tock, and OpenTable..SirFliesALotVersion: 2.35

RUINED OUR TRIP!! THE 5 STAR REVIEWS ARE FAKEI am visiting nyc for the first time and am extremely excited to try the food. I had a bar event booked for the night time and we were extremely excited to book a restaurant for lunch. We woke up at 5 am and waited 10 minutes refreshing the page to get this reservation so we could eat hours before and their website gave us an extremely disturbing error that we would have to cancel our other paid bar top event reservation for later that evening which the times did not conflict at all. I found this to be super disappointing and disturbing. We were looking forward to eating there and just because we booked bar tickets for that evening your website gave us an ultimatum. I don’t know if I will ever be able to visit this place in my life. Extremely disappointed. It ruined our plans and our day and we are devastated. I’m sure our grandparents won wwii so we could be limited to one reservation a day..IwantallthelikesVersion: 2.75

App is so buggyI use resy constantly because it has the best restaurants and the notify feature is great but it is so difficult to use. I really wish the company would fix the app. It is so hard to browse by location or by neighborhood, it is always resetting to your current location. Also If you try to browse by an area in a map it will only return restaurants for like a tiny 5% square inside of the map area you’ve selected. It will also do this thing where you think you’re going through a list of restaurant but then you realize it’s repeating the same 20 restaurants every time you refresh. Also if you make a reservation while browsing and then return to the browse it will reset the list. If another app came out that had the same restaurants and the notify feature but had good UX without bugs I’d immediately start using it instead..JuliarosehornVersion: 2.35

Latest update is worthlessI can’t ever remember a time I’ve reviewed an app, but this one in particular has become exponentially worse over the past year by enacting changes that make no sense and clearly make the functionality considerably less effective. Why worsen the UX experience? Most apps make it easy to find and search for information - but the latest update makes it impossible to easily change dates you’re searching for, requiring multiple, non-intuitive steps to even look for reservations for tomorrow instead of today. It used to be fairly simple to quickly change that view within the same restaurant’s page (like when searching for vacation or holiday reservations that are more timeframe than specific to an exact date). Now I predominantly use google for reservations (which tends to keep a better finger on pulse with functionality, innovation, and UX). Y’all have enough resources to prevent your branded app experience from being a complete dumpster fire, yet every update makes the experience more and more of a chore for users. Not sure what else you’re investing in since the entire purpose of the company is to service diners/make reservations easier and more accessible - but perhaps a reexamination in those “investments” is a touch overdue. This app is the epitome of ‘you had one job’.FishermeliVersion: 2.73

App is awfulAs a foodie, I use Resy all the time. As most would agree, within the last year, many restaurants switched their platforms from OpenTable to Resy. I have no problem with Resy (and actually think the Notify feature was/is brilliant) aside from the MAJOR PROBLEM that the app just simply doesn’t work. It glitches every time I use it. I end up scrolling through the same 10 restaurants in a loop that that makes me wonder if I’m in a Jonathan Nolan movie. Or maybe Groundhog’s Day. I’ll close the app and reopen it to scroll again and I’ll get another set of the same 10 restaurants that just keep coming up. It’s infuriating and I’m ready to stop using the app. It’s not just my phone—my friends all agree. Please fix this glitch. Resy is too big a brand to have such awful software technology. You’re going to drive your customers away..Chelsea.abramowitz.13Version: 2.17

No menus, and other stuffResy has been gaining popularity in the Annapolis area but I don’t understand why. It is not as easy to navigate as Open Table and doesn’t have menus available which is a disadvantage when looking for new restaurants. The price ranges are not apparent, I.e. what does $, $$ really mean. It seems to me that the $$ is really more like $$$ on others such as Yelp and Open Table and is true when looking at comparing the three. Definitely NOT my favorite but I’m forced to use it for some of our “regulars” and they have made comments about it. I do NOT use it to look for restaurants because I like to see the menu. Just a note, about the App Store comment about the pics, I really don’t care about the pics if I can’t see a menu... a real non-starter and it will cause me not to seek new restaurants on Resy. Oh, BTW, we eat out 3-5 x weekly and I travel about 8-10 weeks yearly..A. Paul BowlingVersion: 1.11.1

A monopoly that doesn’t fulfill its job properlyI have been using this app for years now…but only because most restaurants that I go to now need to be booked through this app. However, I will say this app is not very well developed. It doesn’t give provide accurate search results and a lot of times, you have to look through the map to readjust your search function, and if for some reason I have to reset the search, it makes me start all over again. For example, if I’m trying to search for a restaurant in Williamsburg Brooklyn, it’ll spit out restaurants in TriBeCa which is not at all near the area I am searching for. The only functions that I like setting up notifications when a restaurant I want to reserve opens up during the time I request. Other than that, this app is pretty frustrating….Iamclee19Version: 2.57

Was Good Now Full of IssuesIt used to be a good app. Not as good as another booking app but the restaurants were usually better. Recently, it has been super buggy and losing functionality. Like another reviewer said, it recently has had trouble changing the location. I would type in a location that it recognized, eg New York but then when it went to search, it would just search around me. I had to physically change the map to change the area. Then I would change the date it would keep the current date when I booked, eg I would search for 2 people on April 17th but then when I booked it would be for today March 27th. It’s basically unusable. I would have to either go directly to the restaurants website or go to a desktop to make a reservation, neither of which is ideal..Zzzaz21Version: 2.35

I don’t get itI can’t really recall a time where a company makes an app and it’s completely unusable unless you’re in NYC. I try to add a Home or Work location, doesn’t let me. I try to search near me, nothing happens. I manually type in and search for the restaurant, it takes me to an About Me screen for the restaurant with no ability to check for reservations. I’m simply looking for an experience that’s like the web or mWeb experience. Search a city or for a specific restaurant, what are the next open reservations, give me a calendar in case I want to look further out than the next 7 days. Please focus on doing one thing well first(finding + booking reservations) then move on new features. I don’t find restaurants by searching resy I find them by social and Google first then move to resy for a reservation..PlzijustwanttoleaveareviewVersion: 2.35

Worst app on my phoneTwo local restaurants use RESY, so I keep it to make reservations, otherwise it’d delete it. The search function is useless. I live in Napa, CA. I type in Napa or hit Near Me and it takes me to Napa Valley which is the region, not the city. Restaurants pop up that say 12 miles from me, when they are a short walk. Restaurants that are a 20 minute drive, pop up as 2 miles. It also includes restaurants from Sonoma County. It’s stupid. It can’t search Hawaii, so I type in Los Angeles, then scroll the map across as the Pacific Ocean to Maui, click search this area while it still say Los Angeles. It’s crazy that AMEX bought this app, but that explains the endless loop telling me about using my card, but never taking to the place to enter my card… Everything about this app is an example of not what it should be.LapresleVersion: 2.50

Shame on you, American ExpressThis app is borderline appalling: (1) It thinks I live in Quebec, despite repeated attempts to change my home location (Upstate NY, if you couldn’t guess); (2) it allowed me to verify my login email, but persists in showing an old Gmail account that I never use and an alternative work address from 11 years ago(!!!!!), both apparently because it only knows to look at Apple Mail, despite having my iPhone set to default to FastMail; and (3) it has my correct phone number, but jumps back to the home screen when I press Verify. There is sooo much more, but I’m not willing to waste more time on an app that Resy seems not to care about given the unanimity of recent reviews on the App Store. Mine would be -5 stars if only that were possible. Oh, and as a longtime AmEx Card holder, SHAME ON YOU, American Express. Shame. This severely tarnishes your otherwise excellent standing. Did I say, “Shame on you”? Why yes I did. There is good news though — if you dither long enough, there will probably be a lot of out-of-work devs from Southwest Airlines that you could hire to fix the app. They would surely be at least as well-qualified as those you have now from Clowns ‘r Us. 🤡.Upstate SteveVersion: 2.54

Faster to use mobile website!The resy app is not great. Look, I still use it because these restaurants only use resy unless you can get in over the phone. But when I try to open the app it takes — not kidding — at least 2+ minutes to load. And recently I’ve received new table notifications and when I click through to the app, it has taken over 5 minutes of [the turning circle] loading before I gave up. By that time I had already received the additional email notice and clicked through to reserve on the resy website instead. The app was *still* trying to load and I almost missed my table. It generally takes forever to load when you just want to open and peruse. I think the search function could also be improved..AmandazifVersion: 1.8.1

Worst Reservations AppI despise this app. If I could give zero stars, I would. I’m an assistant & am forced to use it all the time. I hate the ratings request every time I open it (I’ve never been to any of these places - I’m an assistant, remember?). The search function drives me nuts. When you start typing, the map moves around like crazy - just STOP! And if the date you’re looking for isn’t available, the restaurant you searched for disappears half the time, so you have to keep typing it in. Making hard-to-get reservations is stressful under the best of circumstances, Resy makes everything that much worse. Open Table is so much easier, but of course calling directly is ideal. I never write reviews for anything - I’m just hoping that either the developers read this & make some major changes or restaurants do & stop working with them..EA5628Version: 1.7.1

It’s no OpenTable that’s for sure.I followed all the rules and wanted to make a reservation 30days in advance at 9am (8 my time). I have my credit card info on file and I was trying to get a 10:30am reservation and the app kept having “technical difficulties” and I lost the reservation. I tried other times and the same issue kept happening and I was left with no reservation for my birthday. Then I check my bank statement and I see that several test charges were made for the restaurant. If I can’t even secure the reservation, why are they swiping the card? I reach out to the help email to notify of the functionality issue and they didn’t even read my email at all and just kept responding with generic responses as if it’s a robot. If you’re a restaurant, you should use OpenTable, which I’ve been s happy user of for several years..MingfireVersion: 1.7.3

My reservations tab misleading/uselessThis app makes you think you have multiple reservations upcoming because it has always has a badge with a number floating over the My Reservations tab. So, of course you click into it only to see that even if you have no upcoming reservations, the badge still remains. The only way to clear the badge is by being forced to waste MORE of your time clicking through the idiotic rating workflow (these ratings are as good as Yelp’s - created by uninformed people based on wildly inconsistent criteria, therefore being even worse than useless) Update: This app is even worse than the 1 Star I originally awarded it. Trying to update your email is a never ending circle of failure as it requires you to verify via email, and NEVER SENDS THE VERIFICATION EMAIL NO MATTER HOW MANY TIMES YOU TRY!!!! Resy is the worst app on the App Store.JoceanblueVersion: 1.8.3

Blue box cafe, impossible. Drop down menu terrible on website.The drop down menu to reserve a date for Blue Box Cafe in NYC, is horror! They need to change that on the website because getting a table at Blue Box, is all filled up within seconds people. Seconds! And the drop down, just wastes precious seconds. The app is very difficult to use to reserve this restaurant as well. I am sure that other NORMAL restaurants, are very easy to reserve on Resy, but not Blue Box Cafe in nyc. This is the most difficult table to reserve in New York City. I could see if people had just one day to make a reservation before all the reservations are booked up, but not literally 8 seconds. That’s just blasphemy! They should bring back the lines for that restaurant so that others will have a chance to experience eating there. Not just for the fast fingers on Resy. Totally not fair..Dr.DinaVersion: 1.9.0

I don’t live in NYAll searches show results for mid-town Manhattan. Clearing New York from the location and trying to search in another city reverts back to New York. The only way I have found to make a reservation outside of New York is to search for the restaurant by name or manually scroll to somewhere else on the map and click on search here, which in maddening when in California and you have to constantly scroll all the way across the country. No, I don’t want to put in my home or work address and don’t want to let you use my location. So I end up using OpenTable to search unless I specifically want to go to a Resy restaurant I already know — which is terrible for the restaurants using the Resy platform who I will never discover there. A horrible user experience..Susudio67Version: 2.59

Search Function Needs WorkThe branding of this app is so cute and all of the features are nice- but the search feature is so annoying to use. Multiple times in the last few months I’ve tried to search restaurants in other locations (because I’m going to be in those cities soon and trying to book things ahead of time) and every time I do this the search defaults to my current location, or the map zooms out super far from the location where I’m searching. Please improve the search functionality and give it better “memory” so I don’t lose my place when I’m searching for restaurants in my own and other cities, and when I’m using the map feature..Podcastjunkie1993Version: 2.29

Totally Stupid App for Lazy Restaurants and Data GrabbersI made a reservation over the phone with a restaurant that I have been frequenting for years. Having recently added the RESY system to their business, they finished the call and put me into the RESY system. A few days later I needed to cancel the reservation. The restaurant said I had to cancel with RESY. I didn’t have an account (and don’t want one), but I had to open an account to cancel the reservation, then CLOSE the account. The app also does not offer landscape presentation (childish with the amount of Ipad Pros in use) AND only offers to text (rather than offering the choice of emailing) security codes, a sleazy way to make sure that they snag your phone number. I will try to avoid the RESY App and establishments that employ it..JacksorbetterVersion: 2.31

An awful, unresponsive experienceI had such high hopes for the app, considering the quality listings of restaurants! Unfortunately, the experience is not responsive AT ALL. The search bars to enter location or types of cuisine don’t load properly, the map refreshes every time you click out of a restaurant, and the on-site experience is sadly similar. I live in Dallas and every time I search or go back to look at the list of picks, the lists default to Fort Worth. For anyone who has been to or lives in the DFW, they are an HOUR apart, so it’s frustrating to have to scroll back over to Dallas every single time I click out of a restaurant. Please fix this as you expand your reach to other cities!!!.BrittReviews26Version: 2.31

Force restaurant reviewsThe new app forces you to review all the restaurants you have been to through the app before you can move on. If you "skip" the review, it comes up next time. The team at resy told me, "At this time, restaurant rating is not optional"--so my time isn't worth much to them and they would rather have me angrily ding their customers for their product decisions? No thanks. I choose not to review every restaurant I go to every time for a variety of reasons. If I go to the same restaurant ten times, do I need to review it ten times? What if I don't feel strongly? What if I just don't remember how it was when I open the app a week later? The product already suffered from a lack of granularity in terms of searching and filtering, but now it is just broken and I will just not use it in the meantime..JonL8675309Version: 1.7.0

The worst app you can’t not useI live in NYC and unfortunately most restaurants are on Resy. This is by far the most frustrating app that I use regularly. It constantly glitches. I search for restaurants in one neighborhood and it shows me restaurants from another neighborhood or occasionally a different city. I select a restaurant to see availability and the search resets to my current location. I am sometimes randomly not able to set notifies for a dinner reservation past 7:30. You cannot customize searches or notifies for only indoor/outdoor seating. I do not understand how Resy got the adoption that it has. 2 stars because although app experience is impossible, it has all the best restaurants..Dan10029Version: 2.34

Nothing is good about this app.Making reservations is the absolute worst on this app and it’s extremely disappointing every time a restaurant chooses to use this app over open table. Especially for reservations where you need to book right as soon as they open. My fiancé and I tried booking a reservation at the same time. She was the only one to get in. We were booking a restaurant for lunch at 2pm but because we had a literal pop up bar with 0 food booked at 7pm we couldn’t make the reservation and lost the booking. We had already paid $30 for our bar reservations and could not cancel. Absolute garbage system. I’m glad I don’t live in NYC just for the fact that I never want to use this app ever again for any reason..Gossamer710Version: 2.75

Deceptive toolWe all know that “star” ratings are easy to manipulate. For this reason I like to read the reviews, good or bad, to understand the perspective of the review. OpenTable makes this super easy. Not an option with Resy. You see an aggregated star rating but NO reviews. I say worthless. To make matters worse, the restaurant can “cancel” your reservation, even after you went to the place, and then there’s no way to submit a review or even the silly star(s). Writing to their support desk confirmed this is the way it works. Apparently Resy is just a marketing tool for American Express (which owns Resy) - so just be aware. You may need it to book the few restaurants that aren’t on OpenTable but for recommendations even Yelp (!) is more honest than this tool..Eric again 2Version: 2.50

Clunky, buggy, and subpar appWhen I’m invited to a reservation, It never shows up in my app. I accept the reservation. It still doesn’t show up. I log out to log back in, I’m asked to sign up for Resy all over again. As a new customer. Still no reservations. Are you kidding me? It’s 2021 and restaurants need you to be able to do business and survive in this challenging environment. Please you can do better. If not, please pass the baton to other competitors that can actually deliver. Restaurants need the business. Make it easier for them not harder. Take a cue from your competitors. Make the app more responsive, less confusing to use and with actual usable features. It’s beyond me why restaurants are exclusively using this app and not better competitors like OpenTable and Yelp..ArthdexVersion: 2.15.1

Doesn’t work so greatWhenever I tap on the search bar, to search for a restaurant I know I’d like to make a reservation to, the entire app freezes. I can click the map and move it around to the general location of the place I’m looking for, but this is a lot of extra work. 99% of the time I go straight to the restaurant website, in cases like Lilia this works best because the reservations can be made on the website instead of bringing me to the app- this version of the interface is much easier to use. It allows me to see dates that are totally booked and dates that have availability in the calendar view rather than having to blindly select each date like on the app version- which is great if you want to try a restaurant but don’t have a specific date in mind..JustwanttoeatVersion: 1.8.11

Super non-intuitiveI rarely leave app reviews but Resy drives me bananas. It’s constantly defaulting me to Pearl River, NY. I live in Bergen county and have never once eaten in Rockland county. Why not my town? Or even Paramus? The GPS functionality is not good. The UI is super non-intuitive and was designed desktop-first as backwards as that sounds. For instance on mobile, it’s very hard to find how/where to set a time (early, prime, late, etc). Just party size and date. But I can’t book a table at Quality Bistro because they’ve reserved prime time slots for some dining club. And I can’t change my time slot because can’t find the option! I’m a UX/CX professional and I find this app sleek, pretty, and horribly designed..PjsewallVersion: 2.45

Clumsy, non-intuitiveResy will get you your reservation, but it begins with assumptions that have to be undone before you can make the reservation you really want. It assumes that you’re looking for a nearby location, that you’re looking for the next mealtime (or at least for today), that you are a party of two. And navigating to the screens where you can correct these assumptions is not obvious. The words “captions,” even "devious,” come to mind. In my experience with Resy’s major competitor, there is an option to search for the restaurant I want and fill in the details of my reservation. A location-based app can be nice, especially in an unfamiliar city looking for a meal on the go, but it should not be the only option..JDATLVersion: 1.8.12

My first ever app review for this horrible appYou would think that Resy, with all its competitors and users, would invest more into making sure that their app is highly functioning and operational at all times. Resy is the absolute worst booking app I've used because it crashes. All. The. Time. No matter how many times I check to make sure my phone software and the app are both up to date, it inevitably crashes when I 1) try to add a reservation to my phone calendar and 2) when I try to invite other guests to my reservation. The app is so unreliable and frustrating that I ditched it completely and started to literally just call into the restaurant to make reservations by phone just to avoid Resy completely..Msa_haVersion: 2.37

This app is uselessIt is giving me a reservation in Amman Jordan and I am in Miami . Useless.V banksVersion: 2.31

AwfulNo ability to delete account Edit password function doesn’t work Resend email function doesn’t work DO NOT GIVE RESY YOUR CREDIT CARD INFORMATION.1000songssVersion: 1.11.3

Interface/navigation is confusingI like the idea of this app but the website is way easier to use in terms of navigation and interface..Supreme2020!Version: 1.11.0

RidiculousI made a dinner reservation a few weeks in advance for when I visit NYC and Resy has randomly cancelled the reservation twice now. I get an email saying it’s been cancelled without any explanation and I have to go back into the app and make the same reservation over again. This app is nonsense and a lot of restaurants aren’t even on it. Sticking with OpenTable..Girlfromthe6Version: 1.8.2

Terrible, glitchy appNon-functional, glitchy app that crashes and freezes randomly. Unable to fulfil its basic function of being able to reserve a table..Opifan64Version: 2.66

Falls short everywhereIts just a poor app. Hangs a lot of the time. Even if you have a booking and in the midst of checking out (for places it forces you to pay) it doesn’t hold your place…just gives up the spot. It doesn’t have enough intelligence to let you reserve a bar before dinner…support gave the lame reason that its to prevent multiple bookings…you can code it to be smart enough to figure out the necessary algorithms. Amex please demand they improve this app! It’s amazing that these pages and apps have not improved since OpenTable first came on the scene…I’ve can’t believe that 24 years on and we still can’t improve on OT??.ZonkersVersion: 2.51.1

Faulty reservationsTheir system doesn't properly change reservations so you might get charge cancellations fees by the restaurant..Traveller102Version: 2.47

Location issues... why do I keep getting Hamilton restaurants?I keep getting a red.NicV-EndenVersion: 2.5

UselessThe very first time I used this app I had to change the reservation. Didn’t work. Tried cancelling, didn’t work. So I had to phone the restaurant to me ale the changes. Pretty useless app..Canadian OrganistVersion: 2.3

Not A User Friendly ServiceThe app can be very technically frustrating to the point that if I can’t phone in a reservation or use Open Table, I won’t go to the restaurant in question..BobboLaingVersion: 1.12.0

Useless siteIt will not accept our email address. Now, it will not accept user name..... What a shame to spend time and dollars on such a poorly designed site..NonobabagagaVersion: 1.11.4

Not user friendly?Do I have a res? Not sure....CurlykimbpVersion: 1.9.0

Problems connecting from emailsTrying to change a reservation and the email link doesn’t work. Please fix..Fraser@AmsterdamVersion: 1.8.10

Charged for no reasonShowed up at reservation on time and early, told restaurant my booking info. Got email today stating I was a no-show and my credit card is charged $80 as penalty. E-mailed Resy to tell them the situation but was told they won't do anything and I'll have to call the restaurant. The restaurant reservation person directs me to another extension that never picks up. This is the worst costumer experience I've ever had with a dining reservation. Never using again..ComladVersion: 1.8.4

RidiculousIt’s stuck on New York. I can’t eat anywhere else!!.DerfrebelVersion: 1.8.2

Easy to book, impossible to cancelVery frustrating app, trying to figure out how to cancel a reservation, it made a new reservation for me, now I have to cancel 2 reservations. James, Montréal.LePilotVersion: 1.7.18

Won’t even load after installListen, I’m all for an app to make my life easier by helping me make difficult reservations at hot restaurants a reality. However, if I have to install/uninstall your app twice, only to find that your app still doesn’t load, I can’t imagine what it will be like if I ever actually load this piece. I’m not going to stick around to find out. Resy is messy. Fix this thing!.Paul in CanadaVersion: 1.7.12

Long Distance ChargesResy's system sent me a text message, asking me to confirm my reservation by replying. I did, and a month later a long-distance charge appeared on my phone bill. Since this was for a restaurant in Toronto, I never assumed I would be communicating long-distance with the app's number. To the developer: if you're active in countries outside of the US, get yourself a local phone number, rather than forcing people to pay to communicate about their reservation. You weren't transparent about this with me and honestly it comes off as either really clueless or really lazy and indifferent..Function > FormVersion: 1.7.6

Could Do MoreI’m going to be in NYC next month and would like try the new restaurant at Tiffany’s. I’m on the west coast so don’t always see the availability notifications right away. Instead of notifications it would be better if my reservation request could be locked in and I’m given a fixed time to confirm, say 6 to 12 hours. Such a feature would make the App much more useful..BRichardEVersion: 1.7.3

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