PulsePoint AED Customer Service

Great app!! Has picture and description of where the AED and instructions, too! Keep in mind that this app is driven by us, the people using it. It needs people to identify where the AEDs are and add it to the app. So we need to help each other, be proactive and add the AEDs. More people need to help adding the AEDs. However, to the developer, is there anyway that the app can get access to our photos? I find that when I see an AED, I want to add it but it can only take a pic within the app. I may it have the time at the moment to add it so having it allow to get my photo lets me enter the info later. For verifying, can you add a feature that will have a notification that an AED needs to be verified near you when you open the app?

Was at local gym- alarm on my phone went off "CPR NEEDED". Second alarm within a minute. Took me a few seconds to catch on- gentleman had arrested in parking lot. CPR already started by gym personnel, and fire dept paramedics there within 2 minutes. This patient was unable to be saved, but maybe next time. I am amazed at the capability of this app to alert trained first reminders to a crisis nearby. And appreciate the survey that followed. This is an incredible tool that can truly save lives. Thanks so much

Free, well supported app that helps you locate nearby AEDs. Also allows you to enter locations that may not be in their database-- important since this crowdsourcing app needs help to get their database as up to date as possible. It's a worthy cause.

This app is works really well. It lets you know where the nearest AED is at. You can also add an AED location. It will also notified you if there is there is an emergency near you so you can get an AED. Great app and helpful.

Would like to add a photo from my library but cannot as the app seems to only accept photos taken from within the app.

Easy to use but I haven't figured out how to submit an update to edit/remove badly located/pinned AEDs or ones that are no longer at the pinned location. Don't forget to check your local churches to add new AEDs in your area. Great tool!

I love both PulsePoint and PulsePoint AED. The only thing is the few AEDs I've added still haven't been verified by anyone so that's kind of confusing. But still, this is a great resource!

I love both apps, why because it is easy to use. I think everyone should have both PulsePoint and PulsePoint AED. I just wish PulsePoint service was here in Houston, Texas.

My health teacher made us install this app, one week later I used it and was able to save a mans life.

It works and it’s nice and easy to add an AED to the system, but it doesn’t have all AEDs because they just need to be added. Please use this app and make sure every AED you see is in this database.

Gets it right! Wish there was a way to select a particular individual unit.

Zooming in and out on maps is so wonky and I keep losing my place

Absolutely fantastic use of technology! I'm an IT professional as well an an EMT-Paramedic part time and this was long over due!

This is one of the easiest apps to use for downloading vital information.

This app collects and displays AEDs for/from the National AED Registry used by 911 operators. If you know an AED location make sure to use this app to add it to the registry.

Whenever I see an AED I look it up. If it’s not listed I add it. Maybe save someone’s life one day.

Easy to use and provides vital information

I have added many for 911 operators to use. Simple!

Noble idea. Unfortunately the only time I got a PulsePoint activation I didn’t hear it in time to help.

Very simple way to report AEDs in your workplace. Makes locations known to emergency responders. Works well.

Really nice app. I live in Boulder Creek, work in Los Gatos, and head to Santa Cruz regularly. Works wherever I go.

Love pulse point and the benefits it has for communities that invest in and and then get the word out and train people😀

Excellent public safety resource

Excellent tool!

A very well planned and executed app. While I haven't had the opportunity to use it in a real event, tagging AEDs that someone else may need is great too. For those who are complaining that the app doesn't cover their area, understand that the EMS agency for the area has to be the one to initiate it, not Pulse Point.

Great app that could truly help save a life! The only issue is it requires more users to add AED locations. Download now and potentially help save a life in your community.

Love the new features. Email login, adding an AED is easier now, too. Great job!

Helps save lives... Find and report one today.

The developers have partnered with BC Emergency Health Services (BC Ambulance). It now works for BC. Get into this everybody who is trained.

Convenient & user-friendly!

I am a ALS Certified first responder. I’ve been on the site for over a year and it seems the following in some regions is terrific and other regions nonexistent. In New York State for example where I live, very few AED‘s are identified. In my immediate neighborhood I know of for dinner closer to my home then any that show up on the site. This is too good an idea to not succeed. You need either a legislative advantage or more word-of-mouth &marketing campaign (digital) to get the word out and more AED’s identified Good luck, I’ll be watching.

This app completely bricked my phone. Notification appeared to allow access upon install and could not select either option. After that, I couldn’t select anything on my phone at all including the ability to unlock my phone. Eventually had to look up how to hard reset my phone to restore access. Not great for an emergency which thankfully I was not in at the time.

You require people to signup and have a login before they can use this app? That’s horrible. You can push a signup after the fact, but in an emergency situation, someone could die waiting for your verification email. I downloaded this a few weeks ago thinking it was a brilliant idea and a good thing to have on my phone. Good thing I happened to open it to poke around long before I ever actually needed it. Just despicable.

I love the idea of this app but it’s been 5 days or so and I still haven’t received my email confirmation in order to create my account and start adding AEDs. Please help! I can update my review once I have an opportunity to use the app functionality.

Something seems to have changed with this app. I am experiencing delays in the reporting of the radio calls to my local area. As an example, if an RA is dispatched and I can physically see the ambulance near me, often times I am not able to see it listed on my screen.

Wish my cities would get to using PulsePoint and PulsePoint AED. It’s gonna be fun adding AED’s myself though as I find them (pretty sure I’m the only one to use this app in both cities but this would be beneficial even if so).

The photos band in the lower part of the screen is annoying and covers half the screen. Please make them collapsible.

As a healthcare professional I’d very much like to be able to quickly find AEDs in public. Unfortunately I’ve had this app for a couple of years and there are no public AEDs listed in the app. A bit useless. Deleting app.

Why on earth do you need a login to see AED details? “Hang on keep compressions going while I click forgot password”

I thought AED locations would be listed. I live down the road from the ambulance but no AED was listed near me. I tried to input them but I was not able to do it.

But -2 stars for taking more than a YEAR to update to the X sized screen. Pathetic.

Can you wait to ask for a review until after I find my life saving device?

Will update review once I evaluate

Dear Pulse Point where is the watch app? Sincerely, your favorite user.

App did not work after download. Look elsewhere.

Can’t log in with my email address.

It appears that all of the more than 60 AEDs in the Colorado Springs area show “Pending Approval”in the app. What does that mean?

No AEDs in my neighborhood

Initially thought this was a great idea and was surprised no AEDs were listed near me. The UI is pretty straightforward - I know where a few are to spot check locally. But when I went to begin logging them you have to log in with Facebook or Twitter. Really? I will reconsider it if they ever change the login method or ditch it all together. Until then, deleted and I'll just try the PulsePoint app. Definitely disappointing as this working would really help make PulsePoint a better option.

This app saves lives. Also allows you to locate, record, and take pictures of AED. Trying to take pictures of AEDs at SFO. App crashes half dozen times for each time it stores the image. Using a 6S.

You have to log in using Facebook or Twitter account. If you don't want use one if those accounts then you can not log in to interact with the app. I refuse to expose my account to apps like that nor my friends list for the obvious reason. Change this and I would reconsider.

Another crowd-sourced AED “finder.” In ten years with very many users assiduously uploading AED locations, it might be useful. Now, however, it is – like so many similar apps – just another way to waste time in the presence of someone needing BLS/CPR. Don’t bother to download it. It shows zero AEDs in heavily populated King County, Washington, USA.

I don’t even remember what this app is for. Did it come with my phone? I’ve never used it.