PulsePoint Respond Customer Service

This app is helpful in many ways. The most important to me is knowing how hard, well and selflessly the agencies and each person, each role works to help our communities. People, pets, wildlife, structures. It’s incredibly grounding to know what’s going on around me and everyone should listen occasionally to hear reality and have gratitude for all people involved in emergencies. I see a lot of reviews mention avoid traffic and that is disheartening to me. Yes, it can help with that but there are other apps for that. This one lets us understand all that goes into a call for help. Police are excluded for good reason, some sensitive situations, as well. But I appreciate the work done by them just as much and understand why we cannot hear those details. The app also shows where AED devices are located which could help tremendously if someone is certified, knows how to use them and it’s needed before medics arrive. Same for anyone in need of CPR. This app allows us to help each other…appreciate those who save lives, wildlife, homes and other emergencies. It’s not just for traffic or gossip. It brings trivial problems into perspective and I always feel immense gratitude and amazement of coordination when I listen. It’s almost a form of meditation…not in the sense of using others’ emergencies but remembering and hearing reality. Some things we stress about aren’t crucial. I am grateful we have this app to know what’s going on, help if we can and adjust mindsets, feel gratitude.

PulsePoint is an amazing app that allows first responders to be alerted and know what is going on in their local/ community. PulsePoint has allowed my volunteer fire company to respond to fires quicker. We have been alerted by PulsePoint while at the station many times for house fires, sometimes even minutes before the pagers go off! It also is amazing because it allows us to know who is en route and who is on scene. While all incorporating the calls onto a map. I believe it’s an game changing app and it will continue to be of good use in the future to fire company’s big and small around the United States! I highly recommend it to other first responders. Now to my wants... or wishes if you would! I would like to see more options of notifications especially for the new types of calls on the app. Maybe notifications for trash fires, vehicle fires, investigations, and gas leaks. I would also love it if the app would allow you too pick what areas you are notified for. My county is very large and my phone seems to go off a lot for fires I don’t necessarily want to be notified about😂 Any who, I would like to see maybe a area you could draw out or a by township alert system. Such as, I only want to be notified for fires, accidents and so on in the following townships blank, blank, and blank. And then I would only get a notification for them so when my PulsePoint goes off I know I’m probably going to an emergency, rather then being let down that the fire is 5 fire station locals away😭. And to conclude my Statement of words😂 I would like to pat PulsePoint on the back for being an amazing app! Good job people who made it and continue to make it great!

First off, I love the new look of the app. It is very clean. Some things that should be added are like the ability to change what kind of mapping app you use when you hit the Navigate button. Second of all, you should have the ability to have custom tones for different calls. Some that you put in the app and then somewhere where other people can make custom tones. Next, you should have accounts, so that people can save calls, and have alerts for specific stations and departments. You also should include like an on scene button for CPR alerts that will send a notification to dispatch saying that someone is on scene that knows how to do COR. That good with the account idea, and the next idea which is an area where you have to be CPR certified to get CPR notifications. Have a list of places that you can get certified, but only allow people with CPR certification to get notified. Finally, I just want to say how much I love this app, it has helped me out so much with stuff. Thank you for making this app. It's awesome.

All of my coworkers use this app. About 1600 of them! It works great giving us a jump on emergencies. It’s almost perfect. Except....I don’t use it at night along with many others. There are way too many incidents throughout the night all over the city. I would be up all night if I leave on all of the notifications. It’s like listening to radio dispatch tone after tone and most of the time isn’t you. I would love to see settings for individual companies. For example, if you set your company as Engine 1, your phone would notify you if the incident involved E1. The phone could be set to ring, vibe and/or even turn on your phone light for a length of time. With today’s technology it shouldn’t be that difficult to accomplish. This would also be a great option during the day. Every report of a fire notification has fireman on edge for several seconds and we all pull our phones out to see the location. Most of the time it involves other stations and a majority of them end up being nothing. There is no reason to continuously alert members for a run they are not on for no reason, unless they choose too. Love the app and will continue to use it, but sorry PulsePoint, you are not user friendly when we need to get some sleep. Columbus, OH

Edit: The dev reached out and indeed you don’t need to allow location. The app does spam a couple pop-ups saying “Location Required - Pulse Point needs access to your location for this feature. Please update your app settings under the “Privacy” menu.” This is on the feed page which also says I’m not subscribed to any feeds, even though I am. You have to select the pull down menu towards the top-center to select the subscribed feeds. It is confusing and I don’t recall having to do this before. Anyway it works, but minus one star for the extra step and misleading message. Used this app almost daily but now I have to delete it. They went from letting you put in your chosen location and following the relevant agencies to demanding you always let them know your location. There’s no reason to make that setting mandatory to use the basic functions except for data gathering. I get that some people want notifications, but not everyone wants to hand over personal information to a faceless corp. It’s a shame they decided to do this. Hope they make a way to allow for more privacy in the future.

PulsePoint respond is the greatest app ever, I am so glad that San Diego Fire-Rescue Department uses this app, so that way I can get notified when there is big incidents happening around my area, and I know where all of my Fire Fighter friends are going at all times, the app is fast, accurate, and all around very great and I am also glad it is voiceover accessible. Notifications come really fast, sometimes even before units are even going to an incident and that’s what I love is getting the advance notification. Something that I would love to see on the app is the ability to see the fire apparatus moving on the map to the incident. And also the ability to give out notification alerts when on scene of an incident. All-around this is a very great app and all of my Fire Fighter friends use it. ☺️☺️📱👍👍👍

Love the new look of the interface. I like how if i try to tap on the audio button, it’ll now tell me that that department doesn’t provide audio, bummer, but at least I now know it’s not in PulsePoint’s control. One thing I’d like to see is if we change the map to satellite, it will stay selected to satellite and Vice versa; If we would like to see traffic levels as well, then it will stay that way. And one other thing I noticed is that not all calls no matter how minor they may or may not be actually don’t show up. Say a neighbor has medical episodes as a result from drinking too much in the past and the fire department is the only responders to them, not all of those calls get reported or show up in pulse point. About 98% of any calls actually get reported. Another thing is that I only get alerted for random calls even though I have everything selected for notifications. I could get alerted for something across town yet say a car accident down the street from me doesn’t alert me, I do t quite get that one.

I want to say alerts work most of the time, but they don't. It has its days where most alerts happen, but usually it's about 40-75% of alerts happen. I know this because you can open it, look and compare that to the alerts your device has for it. I have it on my iPhone and iPad and they both have exactly the same problem and 100% of the same alerts and missed alerts, so it's the app. Some suggested improvements: Fix the alerts problem, it's a serious core issue for its purpose! Support for landscape view on iPad! iPhone not a big deal but on iPad it's very frustrating to always have to flip it around. Increase the real estate for an incident alert showing unit/incident status info. Memorizing the color legend is hard because a few are not that distinct! Going to the legend when you need it is many clicks away. If real estate is an issue, put a clickable link to the legend on the incident info that pops up to the side so you can reference it. The active/recent alert listview on the home page for an agency: let users decide whether to list all their agencies or singular, or choose which ones. Hard to get the single pain of glass view by switching agency by agency. Busy agencies/areas would be too much, but let the user decide what's best for them. If an alert does not have address/map information it's pretty much useless unless maybe you have 1 or 2 units in your entire agency. Let users choose the sound for alerts

I have to say I love this app! This is exactly what I have been looking for. After reading some other reviews/requests, I agree with all of the upgrades that could happen in the future. The thing that I would like to see is the exact address listed for the calls, and the exact description of what it is. As of right now it only shows the road (no house number) and if it’s a medical emergency. It would be more helpful to see something more along the lines of “Charlie response, 67 year old male, showing signs of cardiac arrest.” Something a little more descriptive would be nice. With all that said I love this app and am looking forward to seeing any improvements in the future!

This app is so helpful to have. If I see fire trucks or ambulance go by, I just check the app and it tells me what the issue is and where. I only gave 4 stars because I think that under all the agencies I follow I should be able to get alerted to everything. Not just structure fires and car accidents etc. but medical emergencies, investigations, all of it. If it's listed in my feed I want an alert. Also, sometimes I get alerted and sometimes I'll go days without an alert (even though I have everything checked to receive alert). I think I have to have the app open to receive the alert and I wish I could be alerted even if app isn't running. Other than those two complaints, I really do like the app and find it an app everyone should have. I also (though I don't use it) love the cpr feature for those that are certified and want to help!

This is an amazing app and love being able to listen to the fire ground dispatches. Two ideas that I would like to see added to PulsePoint would be to have an option to be alerted for vehicle fires; i am aware that you can currently but they are grouped into traffic accidents additionally. There are many many car accidents a day and it would be nice to filter out just the car fires versus both car accidents and vehicle fires. Also when you click on a call and it takes you to the map, could you possible have “pin drops” of stations within that city we are currently following? Thanks for everything you guys do! Paul

I love this app as I have been a firefighter Cadet in my area and have previously been a cadet with my county sheriffs office search and rescue team. Wish this app worked better. I know that at one point I use to be able to listen to Portland Oregon fire rescue. The department I use to work along side as a cadet and now can't hear the dispatches. Unsure if it's because of the app no longer providing the dispatch or BOEC there dispatch center. I hate having to go to radioreference to get the dispatch also don't get a lot of the dispatches overheard on my scanner showing up in this app. Also downside would be nice if could implement a way to see Police response as well.

I find it incredible when I use this app and am able to respond immediately to a scene where my lifesaving skills can be productively used. The only problem I have with it is that push notifications alert me of all of the accidents/emergencies within the entire county, and more times than not, the authorities beat me to the incident, and my skills are no longer needed. Kinda wish there was a feature that would alter notifications to alert me within a custom radius of your current location, so I know what emergencies are nearby to me that I can get to as soon as 1 minute 30 seconds. Just a thought.

This app has been very helpful and a great designed app. Being a volunteer firefighter, I’ve actually noticed calls showing up on Pulsepoint before our station tones drop plus being able to see other communities calls come in that my department provides mutual aid to, gives us a head start before we get dispatched completely. I would like to see Pulsepoint Developed for Ipad though not just Android/Apple phones. I rely alot on my iPad and having the ability to have it on running the Pulsepoint app would be Amazing. Currently have the iPhone version download for my iPad but it displays way too big, so it’s not really helpful only being able to see 2-3 calls displayed depending on vertical or horizontal display.

I found this app during fire season and love that it pinpoints where the emergency is located. If we have to evacuate, we’ll have more notice than when the city finally announces an official evacuation. It’s also helpful in knowing if your friends may need help - we saw that a neighbor had paramedics at their house and were able to text them and help out by staying with one child while the other went to the hospital. It does not alert to police data unfortunately, that would be helpful in knowing areas to avoid but I can see the reasoning there.

I don’t use a lot of news to find out what’s happening the next day occasionally I guess. But this app is so nice you can hear a siren in the distance, then click the app on your phone and read what is happening and the location if it happens to be a family member or someone you know you can help out. So I like the Apple lot and recommend it to lots of friends. Police scanner is nice but it Hass to be on before something happens to know what’s happening or why they’re being called out or this is just information of the situation at hand

PulsePoint is a valuable asset. We know what’s coming before we are dispatched. We get a jump on things as well as having pertinent information that allows us to prepare for the run with a significant head start. I also use it when I am out of town, being an EMT I have seen an incoming run for the jurisdiction I am in and realized I was in the same building as the person who called 911. I was with my daughter who is an RN. We were able to intervene several minutes before the fire department was able to get there. I also like having the information regarding location of defibrillators in public places.

This app notifies me of structure fires, medical calls, rescues etc; and often times faster then our own dispatch can punch the call out to the station. My only suggestion for improvement would be to include an easier way to turn on and off alerts by department individually. This would allow us to monitor neighboring departments for structure fires but not medical calls, or vise versa. Having that extra flexibility would allow the user to custom use the app to be notified on exactly what they want, and from specific departments instead of blanket notifications for whatever department you are monitoring.

One thing I would like know is why there so much static or unclear transmission with Pulse Point between fire dispatch and fire personnel? We can listen to Chicago, New York and other states with crystal clear audio but not always in Ventura County. I hear PulsePoint point the finger at VCF and I have heard VCF point the finger at PulsePoint. It’s an embarrassment when you are trying to hear what is going on and can’t. It’s not our phones nor is it the phones that belong to the 20 plus people I have referred to that app. Please get it together and fix the issues for find someone that can. Ridiculous!!!

I'm telling all my coworkers, friends, and family about this app now. I was able to respond to a notification that someone nearby needed CPR, and I arrived on scene to do so (successfully, too! Yay!). The only suggestion I have is that when the address for the event shows, there should be an option to pull up that address in a maps application to navigate. I had to punch the address in on a separate app and fumbled it pretty good since I was nervous, but having this feature would have made this a 5-star rating. 6/18: Updating my review to 5 stars since the amazing developers added the mapping feature.

This is an excellent app! For some reason, I was not receiving audible alerts; they stopped for some unknown reason. I tried to troubleshoot, but never figured out what was wrong. The other day, I noticed that I was getting audible alerts, once more, after several months without. I have not heard anything today, which would be uncommon because of the busy area where I live. I will pay attention throughout the rest of the day, and I hope that I have not lost that capacity because the app is not as effective when there is no sound to alert me to what is happening in real time.

This is a very useful tool overall and the notifications come in as soon as the call is entered. A few things I’d like to see in the future would be the ability to turn on notifications for medical emergency calls. Also, it would be nice to be able to make custom notification sounds, and also maybe have an account system so you can save certain things to your account, and all your settings transfer between devices. Also maybe separate notification settings for each agency.

I’ve worked for SCzFD for over 5 years, SJFD for over 24 years before retiring out 13 years ago. I just turned 71, yesterday. It was a career that I still love, so I presently like to follow the crews on their calls. I still like the mental exercise of thinking thru situations in order to keep my mind active, especially since I’m still living an active and demanding outdoor lifestyle . Pulse Point gives me a connection to things I’m familiar with to engage my mind and body to fit in with that lifestyle, even in retirement. Thank you, Pulse Point 🤙👩‍🚒🏄🏻‍♂️

I downloaded PP back when it was launched by San Ramon Valley Fire. As more depts have joined the service it’s only proved more valuable. The from notifications if CPR is needed nearby to a fire in the area, it’s valuable info to have. Add to it notifications specific to events like brush fires and it’s only more valuable. During a severe Red Flag Warning my device is near me at night with notifications on and the volume up. Seconds in events like that can truly matter. The info on PP is instantaneous, whereas a dept FB update can take hours or more.

The App And Great Go Know What’s Going On In Your Community Would Like Nassau County And The FDNY to be on the app as well for people who forget the scanner and travel a lot not knowing what’s in Nassau when I’m in the area it would be great for the FDNY and Nassau to be on the app as well and for the notifications to be open for all calls when still active and to appear on the map as they happen and more notifications like a landing zone and rescue and brush fire and all of the type nature calls there is for all places other then that solid good app and I definitely recommend getting it

I know some people don’t wanna know what KIND of “Traffic Collision” happens when it says Traffic Collision. But I wish there was a way that it could tell you WHAT happened in as little words as possible. The other day there was a “Traffic Collision” in my area. A car was stuck on a medium going into a store. No other car. It would also stop people like me (or worse than me) from trying to figure out what happened and trying to go to where it happened. It’s a good app, don’t get me wrong and I’m just nit picking a little bit.

Lately it is not sharing the incident as the call comes in on pulse point. When I see a fire engine heading into my neighborhood I look on pulse point and nothing is posted. And when I see an ambulance and fire truck racing down the road I look to see if I should choose a different route but nothing is posted. Then an hour later I may look again and see that there was a medical emergency about the time I heard the sirens. It used to post at the same time the units were dispatched.

Tonight on 4/7/23 at 10:30pm a CPR needed alert went out and the location was not to far from where I was so I went to try and help, by the time I arrived our local police were on scene and preforming CPR. That alert alarm bypassed my phone being on silent and had woken me up and gave me directions to the closest proximity of the address down to close around 50 yards or so. Great job to our first responders to begin their within minutes of the alert going out. Great job to the developers of the app to have it do that.

App works amazing but I wanna suggest some notification things like adding a radius for calls that come in. Like I’m only interested in calls that happen around my house so like a radius bubble for notifications? And maybe be able to set up notifications for an active call so we can get a notification when a trucks unit status changes? Whether this ideas are ever implemented I’ll always use the app I just think these would make it way better!

Love the new UI for iOS 26. If I can over a design suggestion: when in light mode, the red text of the location/county can be hard to read when there are incidents behind it (when scrolling down). Is there a way that you can blur the background incidents a bit more at the top or at least put an opaque background around and behind the red text so it is easier to see? It is not nearly as noticeable in dark mode, but for someone who uses both modes this would be a nice accessibility change.

CAD integration is very slow. It would be nice to get consistent updates with calls and case notes in a timely manner. I have had to wait upwards of 10 minutes before getting updates on comments or even notified through the app that my unit has been dispatched or received a call. The app is usefull but it’s also useless if I can’t get updated case comments or case status changes without waiting 10 or more minutes.

This is extremely important to us. We live in Ramona. This is area that has been through some horrific Santa Ana Winds fires. So we are always on the edge. But it is so wonderful to have you informing us ALL the time so we can be alert to our children’s home too. Just today I alerted my son to a fire in Fallbrook. He located where the fire was and was able to determine he was safe. We express our deep appreciation for all you do to keep us alert and safe. Thank You, THANK YOU ❣️

Soooo I’ve been using this app since it was on the apple store and I love it. I use it for response to fires around my area with my local fire company. I have a concern with this app. When I get a notification of a fire or Medical emergency, it shows it late. Example, structure fire comes in at say 6:00pm but when I get a notification about it it’s 6:06pm. So that’s the only downsize I don’t like about this app. If you could look into that and fix it that would be mostly appreciated thank you for you’re time.

Pulse Point, thank you! I learned of your website through a colleague during one of our many Sonoma County wildfires. In 2020, I received an alert there was a fire in the mountains above our home. No one else had any information. But we sent out a text to all our neighbors as a “heads up”. The fire came roaring down our hillside a couple hours later but we all had time to prepare, move special belonging out of the neighborhood, and evacuate before any of us were in danger. Thank you so much!

This app rocks! It's essential for the work I do, and I rely on it more than I'd like to admit. That being said, the app gets wonkey at times and it can't find my location. I'm almost always in very populated areas or connected to a MiFi. My alerts also don't work. I took it to AT&T to see if they could figure it out but they were unable to find the problem. Every other alert FB, google, twitter and so on pops up, so I know it's not the phone. Anyway, when this app works, it's a life saver...literally!

Really love this app and use it to listen in on fires all the time! I'm a volley and I love being able to see what's going on in my area. Right now there appears to be a glitch because the app is only playing the dispatch channel, however, as opposed to patching through incident channels like it used to. I would also love more freedom to switch between channels and control which one you're on so that you don't have to listen to two things at the same time, which gets really difficult and often makes me miss parts of transmissions.

I use PulsePoint daily as a hobbyist, listening in on dispatch and incidents. It is an amazing app that I have grown to love, but there is one element missing, a version for Apple Watch. I do not own a phone, but instead an IPad, and I constantly find myself wishing I could see the current incidents with the flick of my wrist. I do hope PulsePoint comes out with a version for Apple Watch, but until then I will continue using and loving this amazing app!

Thank you for your service to me. If I get hurt, You are there. If I need some help , I can find someone at your site who can give me advice and assistance to help me recover. And you are there. If I have a friend visiting me and he has the beginning of a heart attack, I will call you because you will help. Thank you for being able to help me, my friends and anyone else who is having a heart issue. That is why I call you the HEART-VALENTINE that GIVES F❣️REVER. ♥️💕♥️

Pulse point should be used for statistics for the accidents at the same locations consistently, I am guessing it is. My suggestion in those areas where there is constant collisions are to lower the MPH, post a motorcycle officer as I am guessing there are stats for times of the accidents also. PCH has been crazy with speeding and racing cars between Dover and Newport Shores. We live on the hill on Kings Rd it just keeps getting worse at 2:00 AMish and daily. I really like Pulse Point Nancy Barfield

It’s a great app to let you know what’s going on around you. My only suggestion would be to allow you to limit the distance you get alerts from your location. Sacramento fire covers an huge area and it would be nice to limit my alert feeds to just a few miles away from my location. I also work in an area that is the corner of 3 different agencies but can only choose one to follow. Again it would be nice to have feeds from all agencies but limit my feeds to just a few miles around my current area

If you live in a place with fires, are a first responder or rescuer, or live in a community, you need this app! With the customizable notifications, you will be first to know about water rescues, vegetation fires, traffic accidents and much more. Some agencies let you hear their radio traffic so you can hear if a fire in your neighborhood is getting out of control and you need to leave to save your life. It has saved mine. Check it out.

This app should be everywhere, to enable quick assistance to those in need.

Need to follow Gananoque, and also Leeds, Grenville and the Thousand Islands please.

Great app, wish the police had something like this too.

I hear a lot of sirens where I live. I’m curious and also concerned about what’s happening. For example, today is the first snowfall of the winter and I’ve learned through this App that several accidents have occurred on nearby Highway 401. I hope everyone is okay.

Amazing app but sucks they removed most incidents except traffic collisions for BCEHS

Great app to check before heading out. You can avoid any traffic issues caused by emergencies and avoid problems.

I found pulse point very helpful in helping and assisting the public with medical emergencies not only while at work but also when off work.

Wish there were more local members

I have used pulse point multiple times for CPR and medical emergencies, without pulse point I am not able to help those in need when I’m off work or at work. I work as a first responder and found pulse point incredibly helpful.

Please bring this back!

Hope it comes back

Please

Pulse Point is a must for former medics and caregivers as it displays all and local areas in need. It also helps to avoid congestion for Fire/Paramedic and Police services. Please bring it back.

I can be alerted if any public help is needed for emergency situations.

It shouldn’t be but this app is faster and easier to use than our city’s dispatch system

Great app. It would be nice if notifications appeared for all incidents not just structure fires and accidents. I have everything selected but only those calls notify me. Other than that amazing app and very quick heads up.

This app has the power to save lives. Every first responder, everyone who cares about their community should download this app.

It’s a good app but my area isn’t on there, could you guys please add more places in British Columbia. Preferably the northern half.

Great job , for keeping the community informed, would be nice for local police , even based on events after the fact so it would not involve a ongoing situation

Needs more locations in Canada Hamilton and surrounding areas

I'm

This app is phenomenal where I live. It’s too bad you couldn’t see other ones depending on your location. Like if I am in South Frontenac Township and I hear or see something I pull out the app and it says no information available. Probably because that detachment doesn’t have the technology I’m not sure.All in all amazing app keep up the great work

It’s one of the greatest app I’ve ever encountered And the app saves lives And it stops people from dying from other diseases such as COVID-19

Would like to know if it is a confirmed structure fire as a former first responder.

It’s not completely accurate and does not include all of the events occurring.

Best app ever

I’ve loved this app because it lets me know what’s going on! I open it, daily! However, the past few months, this app has been a joke! It crashes, MULTIPLE TIMES, weekly! It seems like every other day the app is NOT working! Not sure what the deal is but this is happening far too often, and is honestly completely laughable at this point! A complete disaster! I’m trying to find a better app, at this point, because this one is completely unreliable! And getting worse, day by day! This COULD be an amazing app if they could actually keep it working! It did, for a long time! But like I said, the past six months or so it’s been a disaster! Really hoping they get their act together and actually fix it! But after this long? I’m doubtful! I would NOT recommend this app anymore! A year ago? This app was awesome! Always correct and working! Not so much, now! I really hope this app can pull itself together as it is very informative when working! But this app being down, weekly, is absolutely ridiculous!

I love the app and all, but there are still some things that that need work. For the agency list, can we have a filter to apply? Mainly filter by state please? I drive all over Florida and am never in the same city, but scrolling down the list is tiresome and not even organized. Also, you should have us make profiles with face pictures, basic description fields of us citizens, possibly a field for a drivers license number, then an “I’m responding” button when we are on our way. First responders should know, especially police, who is responding from the community, certain situations can keep us responders safe if any issues were to arise before responders get to the scene as well. Maybe add messaging/note features for us, then dispatch can see live as we post. Also one more suggestion. Can we get more settings and customizations? IE: custom sounds that are loud and attention grabbing. Ability for us to pick what sound for what event etc.

I refer to this when I hear sirens in the area, but often nothing shows on the app. It may take awhile for some reason, and I can understand that. But what would certainly help is a legend that interprets the responders’ IDs. Some are decipherable, like AMR is American Medical Response and E is Engine, T is tanker, WR is Water Rescue. But others are a question or at best a guess. Nor is there an explanation for text color differences in the IDs. I suspect it may differentiate vehicle from personnel, but can’t be sure. I’ve tried searching responders’ websites with no luck, and not all vehicles (if any) are listed on them. Contacting them has proved fruitless, as individuals commonly have no idea regarding how PulsePoint presents IDs, have not heard of it, or don’t have time or wherewithal to look into it, which I can’t blame them for… they have better things to do. As I recall, according to the app developer the IDs are not under their control, apparently created by responder entities. So that leaves users stranded when the responder entities can’t help either. It’s frustrating, given someone somewhere generated the displayed ID protocols, and must have a clue. When it was engineered, a legend, even minimalist, should’ve been built to help our incident interpretations.

I used to love this app. i would have given it more stars if the app provided a help area or FAQ when having issues with the app. if anyone can help or point me in the right direction, it’s appreciated. Here is my current dilemma: Not sure when yet i’ve noticed that for the last few months neither map nor satellite view are providing street data of where any active or recent incidents happened specifically when selecting the CRESA agency. the icons can be seen yet no other data is showing up. is this the agency or the app? It used to, now I don’t know what happened. i have reviewed all the settings, i have removed and reinstalled the app and still nothing.. help, please..

Really enjoyed the feature the showed all the incidents for the day on the map. That was a big help with identifying trends (I.e. multiple suspicious fires in a specific area with a direction of travel). Now you can only see one incident on the map at a time. Not Sure why that was changed but it was 5 stars before the change. Figuring out how to key in a specific radio channel would be great too. Hate it when the channel you want to listen to (I.e. for a fire on channel 2) is blocked by another frequency transmitting info you’re not interested in (I.e. a medical on channel 1).

Clicked on app icon by accident, and a pop up came up. Both buttons (Allow/Don’t Allow) did nothing. Tried locking my phone and unlocking to clear, but was then unable to lock. Tried to turn off my phone, and my phone wouldn’t allow me to do that. I was seemingly bricked. Fortunately I live a few blocks from an Apple Store and was able to run over there real quick. They were surprised by my situation, and had me do a hard reset (couldn’t recall how myself - as a reminder, it’s: up volume, down volume, hold power button), but weren’t 100% that would solve the problem. Fortunately, I was able to do a factory reset, and the pop up message was cleared. Promptly killed and deleted this app.

It would be great if there was an option to only get alerts for chosen neighborhoods. I’m a first responder troubleshooter for the electric company and when I cover a territory it helps to get notifications of wires down from pulse point. Often times I get notified of reports outside of my territory though. Could a feature be added where I can either zoom out on the map and have it only give reports for the area shown on the map OR have a list of the townships neighborhoods/municipalities and then I can check the ones I want to see and get notifications for?

Great app. I love having this information and often use it to avoid traffic accidents when I’m out and about. However, the incident times have been consistently wrong for the past 2 or so months. Currently, it’s telling me that a call was dispatched at 10:30 AM when it’s 07:30 AM where the agency and I are located. I’ve seen call information that states that a fire call lasted -55 minutes. I’m not sure what’s happened and I’m not sure how to fix it. All I do know is it’s a pretty annoying glitch for an otherwise solid app.

This is an amazing app but as a first responder( fire rescue) we use this app a lot seeing if there are calls in our due area but it doesn’t show everything as I feel like as a first responder we should have the option to log in using our department emails and being able to use our unit number to have the option to turn on when our unit gets a call like our own personal CAD system but for the unit we are assigned to that day that way it’s easier to get a jump on calls before waiting for the tones to come in .

App is completely non-functioning. Save yourself some time and pass on it.

Even though my notification is on, I’m not getting notifications. Wish you could see what each truck is. Not sure what the codes are. But would be nice if you clicked on a truck and it told you what it was. Maybe a licture

Of late the only thing that this app seems to track for BCEHS is road collisions. It might help one figure their way home but any other emergency is not reported. It used to though so is frustrating that it doesn’t now.

Where is this and why isn’t it working ..we have been waiting for a long time to use this … and we are not getting a response to why it isn’t

The app was great when it actually worked.

0 out of 10. Does not work at all!

For anyone complaining about this one agency in particular not working anymore, I have a feeling they are getting rid of it completely so people can stop being so nosy. Just what I think.

App hasn’t been working for the past couple of months. No info showing whatsoever

Was great until it wasn’t

I have enjoyed the app, but for the past week the service has been unavailable, and there has been no updates as to when it will be resolved.

The service has been down for several days. It should have been fixed by now!

Needs a feature to filter incidents to "near by" or let you pick a custom radius around your location. Like 25km,50km,100km ect. The list is FULL of incidents that are 300-800km away from me, I honestly don't care to see them. I want to see what's local to me, not the entire province.

I used pulse point all the time until my fire dept was taken off pulse point. This was a valuable resource to many of my colleagues. It’s unfortunate it was removed.

Lacks enough information for Canadian cities.

It only displays data for US cities, therefore it does not cover North America.

The app CPR metronome does not work. Support for the app was not helpful.

Fire service is no longer using this app.

The app looks great and makes total sense. The app doesn’t work for the okanagan In British Columbia Canada which is unfortunate

I’ve never seen a single cardiac arrest show up on the app. 90% of what I see are MVAs The name needs to be changed to MVA locator.

Not getting notifications

Needs more locations in Canada

Just more canada in general, it’s an amazing concept but there aren’t enough locations.

But I am definitely missing CPR alerts. Notifications are coming in hot, but when I Look on the map, I’ve missed getting CPR notifications. That’s what this app is about, right? Can’t access support via the app. Can’t narrow down the areas... it will take me a day to drive 400km.. and responders 3mins..

Everyone should have CPR training and this app on their phone. I would suggest a radius restriction to alerts centred on the phone’s location.