S+ By ResMed Customer Service

Been using for 3 weeks and although the improvements mentioned would be nice, it’s helped me. My biggest complaints are it cuts my iPhone alarm clock noise to low so now my clock is useless for charging iPhone. I’m trying to use my iPad with the app so my phone can still charge & alarm still work. Most desired improvement would be to have it combine multiple start and stop on the same day or allow a pause on tracking. Software could be much better but hardware is impressively correct.

The only thing I don’t understand is why the app penalizes me for sleeping eight hours. I understand that people my age (73) sleep about 6 1/2 hours on average. However, as far as I can tell the recommended amount of sleep for adults is still 7 to 9 hours. I have had scores of 97 and 99 for REM and deep sleep, yet my total score is 94 because I slept eight hours and 20 minutes. I generally average eight hours every night and I always have as an adult.

Five stars for the support team who responded to my request right away. They also gave me a solution... Turn off WiFi on my phone... Setup account ... And it works!!!

As with anything purchased these days, it take a little work to reck the benefit of the device. Be true to the regiment and you’ll see and feel the benefits. Great product if used.

It gives clear sleep data from the S+ machine. The doze off to sounds feature is very useful, it actually matches the rhythm of the users breathing to the selected track. Decent insights into sleep as well. There are a few flaws -can’t delete any sleep record despite it being your data. The graphs need more time points o n then. Naps need to be recognized as naps, and not included in sleep total graphs Waiting for the next update... Thanks Michael

ResMed is a leader in CPAP and this hardware is excellent but the app is incredibly badly designed. It requires that your smartphone is near your bed (we usually keep it in another room while sleeping). The app must be manually started before sleeping and stopped upon awakening, and this is not a simple screen tap - you have to scroll down past questions it asks you to start it. If you hit the wrong part of the screen which is easy to do without glasses or when you are groggy then you have to navigate back to the main screen. It would be truly great if integrated with their CPAP and communicated directly with the website. It would also be better if the S++ device did not require cell phone proximity and if it detected sleep and automatically turned on and off. It would be extremely helpful to those of us with sleep problems if ResMed could improve the app.

The S+ hardware and software combination has great potential. The hardware functions amazingly well, sensing key details of the sleeping environment as well as your level of sleep all without contact with your bed or your person. It apparently rejects irrelevant data, like that belonging to your sleep partner very well. After five nights using the S+ monitoring system I attribute it's shortcomings to the software. The app functions well with one key acception; it does not report all of your sleep data. For that you must go to a ResMed website which on Safari operates anywhere from painfully slow to respond to failing to load at all. Once the website's apparent issues are resolved I have few doubts that I will make great use of the system but for now it is difficult to recommend, even at a sale price of less than $70.

Very buggy. I’m losing sleep trying to get the thing to work every night. Takes a long time to pair every night and sometimes doesn’t pair at all. It’s also lost connection during the night. Won’t record any data if not connected. You’d think for the size of the darn thing it would be able to record by itself. Also the relaxing music and sounds aren’t that relaxing. The ocean wave seems to be just a loop of two waves. Definitely needs some work. But when all goes well it does give me good information on how to improve my sleep.

I like to listen to music at night, or ‘sleep sounds’ like the ocean. Every time I start tracking my sleep, however, my music immediately stops playing through my Bluetooth speaker and my phone won’t even show the speaker as an option for use despite being connected to my phone. I don’t understand this and can not figure out how to fix it. I believe it’s something to do with the app but it’s frustrating because I can’t see a benefit for it. Other than that, the app works decently and the device reports my sleep data fairly accurately. If I could play my music (or the calming sounds offered in app) through my Bluetooth speaker I would do it in a heartbeat.

What may have been a great product, is hobbled by the app. Disconnects often and it’s layout leaves much to be desired. Looks like this software hasn’t been updated lately. Needs a rewrite.

There are a ton of bugs with this app. Great concept and it’s great when it works, but that’s rare. It often doesn’t play nice with my phone - it either crashes, freezes, or sometimes I can’t get the accessory to sync at all. The “Mentor” part doesn’t even work, I get blank pages. I used to get notifications and when I went to view them there was nothing there - now I don’t even get notifications. I also get no responses from customer service. So what gives? Did people just give up on this app? What a waste.

I used the S+ for almost 2 years then last week the app stopped working completely. Deleting and reinstalling App didn’t work, I can’t log in or even sign up as new account. They provide no customer help or contact information on the app. After I finally tracked down contact information on their corporate website the 800 number directs you to send email to an invalid customer service email address. Over $100 now completely worthless and very disappointing.

Want to waste your time and money? Buy the S+ !! The entire product hinges on the app working properly (which it does not.) apps require somewhat frequent updates to deal with bugs and the last time they updated was over 1 year ago. They clearly care about the customer experience! All in all, you can’t create an account and thus cannot use the device because an “unknown error.” Don't waste your time and money.

The app won’t even let me sign up. After I enter my information and confirm that my email is correct, it gives me an error message and it goes back to the sign up page. I tried downloading the app on two different phones and tablets and it’s the same error message. I emailed ResMed customer service but no response after several days. So I have bought the device which is useless without an app that lets me sign up...

Update: This app kills the battery, the percentage breakdown in the settings app says it's playing audio even when I'm not using the sleep sounds feature. I wish the app was more optimized and efficient, the interface and the under-the-hood mechanics need this badly. Love the device, one of the only non contact sleep trackers I can think of. I only wish the app interface was updated for larger screens because the font is too big.

The device is great and seems accurate. Would be even better if it provided a snooze feature or allow for setting multiple alarms at least. Ability to see trends in the app as well would be nice.

This app isn't optimized for plus size phones. No useful trends or graphs unless you ask Resmed to email you a report. No environmental data (you have to log into their website (hosted on really slow servers) to see any of that. Doesn't register light or noise except the most obvious sort. Anything coming from neighbors won't register. Needs to be something in your room emitting loud noise or flashing bright light directly onto device. So that's not really useful. S+ mentor advice is pretty generic and applies to basically everyone. Experience feels like "abandonware" -- not much love went into this app. I'd stick to the superior $2 apps out there.

Poorly designed app with no forethought into how the end user might want look at their data. Wonder why they bothered at all. The device looks cool but doesnt do anything useful so you have to rely on the app which is usless. Be very wary about sending your personal data. These guys; Resmed and Sleepscore are using your data to sell you crap you dont need. Just another marketing gimick backed by Dr. Oz

This unit has failed to record more then it has actually recorded. It is a waste of money because there is no customer support. They are as bad as Apria. How can you have two separate scores for one night? When you do finally get someone they don’t know what they are talking about. Such as doing a factory reset on the Bluetooth only.

I love the S+ and the data it generates. It’s amazing, especially for its price point. But the app is so worthless I’m embarrassed for them. Shouldn’t they at least aim for parity with other alarm clock apps? Why ruin great hardware with such poorly designed software? Such a disappointment; I find myself considering abandoning ResMed for reasons that they could so easily have avoided.

Software is just buggy. Screens that won’t scroll to the bottom of text etc. crashes often and needs more detailed information of what these things really mean. Great hardware but software needs work.

The Plus sized phones were released in 2014 (to date, 3 years ago) and are still abandoned. Also, on the iPhone X, announced in September and released in November, this app still does not fit the screen. I think that ResMed does not care about its S+ customers, even though they still sell it on their website for $130. Ouch.

Bought the device a few years ago, but the system now doesn’t let me log in, I can’t reset my password, and it won’t let me create a new account. If I go to the FAQs the site is down. It’s as if the app isn’t supported any more. It’s completely useless at this point.

While there seems to be some correlation between sleep score and feeling rested the whole device is quite limited. Why are data from the apple watch and my Resmed cpap not integrated? My watch knows how much I excercised etc. Why does one have to start and stop the app? Why does it need the iphone close by and drain its battery? Not enough information is provided on how the device actually works to identify the individual sleep phases. And no data about any studies to verify the devices accuracy could be found. I am glad I did not have to pay for the device.

App hasn't been updated in seven years and you can't log into the service anymore. Too bad because I dug out my old Resmed+ and was looking forward to giving it another shot. Why is useless stuff like this still in the App Store?

For starters, the app isn’t even letting me create a profile to even be able to connect my S+ Device.. I’ve tried multiple times, but every time I get the same “unknown error” message. It’s a real bummer… I had decent hopes for the device.

The S+ is a great piece of hardware that really delivers on what it promises. However, the backing app is clearly outdated and flaky; spontaneous logouts, disconnects, and slow start times. If the app was updated to meet current app expectations, this would be great.

I try many time to sign up for the app and keep telling me several times that is an error and I can’t use it ... frustrated

This app is in desperate need of an update. Many features are broken such as the relax to sleep skips during playback and the back script that is written over on several screens. The app should be resized for the full screen phones out now.

Every time I try to create a new user profile, the app says that an unknown error has occurred. I can’t get past the sign in/log in page. Kinda makes the entire unit unusable.

Used to work, now the app stopped syncing and I reloaded it and it won’t let me log back in, gives me an error. Even tried to set up a new account and that gave me an error as well. Buy something that works instead.

On November 24 Apple updated their operating system which no longer works with Resmed. Ive used it for years and now it just crashes on opening. Oh well, it was great while it lasted. All good things come to an end eventually.

After IOS12 update the device will no longer pair. Since the app as not been updated in many years I think this is abandonware now. They should stop selling the product.

I have been trying for days to use this app and so far I have been very unsuccessful. I downloaded but after entering my login info it crashes. I’ve installed and uninstalled still no luck.

I have been trying to register for week, I get an unknown error every time. I have tried deleting and re-downloading, restarting etc. but can’t get past registering pg.

Apple needs to pull this app, and hold ResMed accountable. We the customers have paid money for the S+, and can’t use it because this app does not work. Start communicating with your customers, we are your business. -$$$$$

The device works great, but the overall user experience is tremendously diminished by this terrible app. The UI is an absolute eye sore. One of the worst looking applications I’ve seen. If you can get past how badly it looks, then it’s pretty helpful.

This app needs to be updated. It doesn’t support the iPhone X screen size and the app is no longer supported on WatchOS 5. Please update this app.

Another app and expensive product that is no longer supported. Seems like Resmed releases a product makes the initial money and stops supporting it. In my opinion and maybe that of the attorney general this is criminal behavior.

Now does not work at all I thought by deleting and re-installing the app to fix some situation won’t even let me get into the app

I've been loving this app, but it stopped working about a week ago. I tried reinstalling but it won't start tracking my sleep anymore. Without the app the device is useless. Please fix!

The app has some buggy login problems. Website services are poor. Very frustrating. Not at all up to current standards for digital devices.

Support has been removed from the latest MyAir update for the ResMed AirSense 10. This app supports only the ResMed Mini. The MyAir app required an update today and the update doesn’t support the ResMed Air Sense 10 which was previously supported.

No longer able to connect? No website says it’s not safe, no updates on app. No where to contact anyone.

ResMed has dumped this product. Sorry if you shelled out money for it. They dumped it without warning and, now without being able to register, it’s a brick.

I’m trying to register with iPhone 7 iOS 12.1.2 and getting error -“unknown error occurred” with dismiss option. Nothing happens after that and cannot sign in.

When trying to make an account, I keep getting an error that’s says “The remote server returned an error (401) unauthorized”. Wireless!

I have an iPhone X and the latest iOS, the app keeps crashing when I try to sign in. It’s time for an update!

I’m unable to use the hardware because the software doesn’t work on my iPhoneX with iOS 12.2. I’m very disappointed.

This device is entirely useless, because I cannot create an account in the app. Very strange, given the physical product seemed well made.

For whatever reason, the app will no longer let me log on! It keeps saying there is an error. Fix please!

Must purchase hardware for app to work

This app is terrible. Worst experience ever. Way to many bugs. Avoid this app and hardware by all means!

This app doesn't do the one thing that I hope it would have, pairing with my device. I'm not even sure what its purpose is.

This app doesn’t even let you register ? If it no longer exists it should be removed

Was working so well and I loved it but updated to iOS 14.2 and it no longer works on my XS Please update!!!!

Cet app n'est même pas en français. Je ne peux pas l'utiliser. Pour une société internationale, ça fait dur, Il est vrai que les américains pensent que le monde entier devrait parler anglais. Pas fort!

It worked great for a while, then the device stopped pairing with my phone. Bluetooth cuts out

Fonctionne très bien sur l'iPhone 6, mais ne fonctionne pas sur l'Apple Watch. L'application de l'Apple Watch demande toujours de se connecter sur l'iPhone (logged in), ce qui est fait, mais impossible d'avoir accès aux données sur l'Apple à Watch.

0 responses from bug reports sent from App.

This app and the device used to be awesome, but since the recent upgrade do not work at all!!!! Do not waste your time or money to buy this device or app.