AirMini™ By ResMed Customer Service

I started with a humidifying CPAP machine, but was intrigued by the Air Mini’s small size. I was dubious about buying one because it was marketed as a “travel” CPAP machine. I had experimented with humidity using the other machine, and I realized that the humidifier is mostly a marketing gimmick: the machine puts out the same air you have been breathing all evening, at the same temperature. If you need humidification to breathe comfortably you would need humidified air all the time. [I live in Alaska and run a humidifier all the time in the winter. I don’t need a booster for the CPAP. machine.] I finally bought an Air Mini (same price as all the equivalent machines) and was immediately pleased with how quiet it was. I have had no trouble of any sort with the Air MinI, and it’s small size makes it perfect for traveling. It is extremely quiet, and my machine came programmed. It only takes up a small corner of my nightstand. If you insist on Resmed also offers a revolutionary new humidifying system that removes the moisture from the breath and uses it to humidify the next oncoming. The app is like everyone else’s: it records length of sleep, mask fit, pressure, and number of apnea events. After a month I quit following it, and rarely check it. It’s main purpose is so that the doc can see.

Purchased an Air mini recently. This app is necessary if you are already using the Air Sense 10. Set up and connection to the device was easy. Installing the filters would be confusing without the tutorial videos in the app. You do need to manually prompt it to upload the data from the Air Mini. It doesn’t combine the data from Air Sense and Air Mini so proving compliance to insurance may require doctors office to do some extra work. Air Mini is a great device and much more portable than Air Sense 10. No problems with the app yet. Thanks Resmed!

I rarely write reviews here, but this machine/app combo deserve a little of bit of a praise. The app is great, it feels like a well thought out software design development. It’s easy to follow step-by-step video walkthrough made reading the machines manual unnecessary. Pros - User interface and machine setup - Ease of use and scored based overall night diagnostic - Lightweight and iPhone/iPad support Cons - Would love to have push notifications reminders to use the mask - Exportable reports to be shared via the iMessage or other mobile friendly apps. - Sync compatibility with my Resmed air sense, it doesn’t really make sense that the nights I travelled are not documented on my air sense 10. Summary - the app/machine combo is the BEST option for to Travelers looking for an easy to use app with a quiet and reliable machine.

I was having issues like everyone else getting my smartphone to sink up via blue tooth to the air mini device until I started unplugging the power cord and plugging it after use plugging it back in prior to using it again. It always syncs properly if I just do that. If you leave the device plugged in all day even if the machine is off, for some strange reason the Bluetooth won’t sync up automatically and needs to reset by cutting off the power source.

Opened my regular ResMed app to check my sleep from last night and it says I need to update the app. When I hit the “Update” button it opens the App Store and to a new ResMed Mini app. Ok, so I load that app and open it. Set up is exclusively for the ResMed Mini travel device and not for my regular device. So, basically I’m up the creek without a working app for my device. Update: Developer fixed the issue I described above. Can’t really rate this Mini app since I don’t have the Mini device so I’m changing my rating from one to four stars.

This app doesn’t work. I spent a long time connecting it, because it just takes a while. Then it worked for 2 days. Then disconnected itself and won’t reconnect. I read that the trick is to delete it from your phone and re-install. But who has the time, or the inclination, to go through that every 3 days. Resmed, you need to fix this.

I think it would be great if the developer would rethink this. The Resmed Airsense 10 does not have a Bluetooth button, therefore there is no way to pair with the app to get your sleep score. Will you please bring back the old app also so we can continue to get our sleep scores? I know you want to be able to continue partnering with the people that have the ResMed CPAP machines. Thank you.

- app works great again! So everything was working fine, saw the email and app update was coming, got the alert, updated as required... so now I have an “updated” version of the same app with instructions to connect by Bluetooth, for a machine I don’t have... useless... app support has a bunch of FAQs about the irrelevant machine... hopefully a correction is coming soon.

Not sure why some of the other reviewers had difficulty with this app, but since I started, it has worked perfectly and does all that it is supposed to do. The Bluetooth connection was easily done and it has stayed connected. I’ve only used the machine (AirMini) - love it - for 5 nights and I’m leaving the country tomorrow for two weeks. I’ll do an update when I return

I don’t understand the bad reviews. I recently started using my AirMini every night due to the recall on the Phillips DreamStation. This app is so much better than the Phillips app! It reliably connects with Bluetooth. I can use it to check my mask seal. I can use it for settings or turn on and off the AirMini. The data is reliable, straightforward, and helpful. Five stars all the way!

I wanted to give the app 5 stars however it doesn’t let me export the data to give my doctor - also it doesn’t tell me what my actual seal/leakage is. I use the app for the Airsense and gives me a daily breakdown of each category along with charts that can be downloaded for my doctor. Merging the two apps would be awesome but keep all the features of the Airsense.

It’s a mobile app to replace the interface you’d otherwise have on the standard Airsense S10. The fact the device has all the algorithms from both the Autoset and Autoset for her and the clinical menu provides everything you need to set the prescription. It’s really quite functional and I’m rather pleased with it.

RESMED needs to combine AirMini into myAir. One app to rule them all. The fact that i cant combine results from two separate machines with the same brand name is redundant

Overall good app but very limited functionality. Would be much better if linked to main ResMed account to track and integrate overall therapy.

Super slick. Easy setup, intuitive interface. Options for sharing/not sharing data. Maybe the bad reviews here are for earlier versions.

I Switched from my Dreamstation due to the recall/ 5 year replacement. The app works awesome with the Resmed AirMini gives you everything you need and tracks your data over the month. Easy to setup and understand seen a couple of bad reviews. I almost didn’t download it but I took a chance it’s free so why not. I’m glad I did it’s the old saying try it yourself before believing someone else lol.

Air mini is very convenient for travellers

Some improvements for the app like others have said is to link with the “apple health” app. It also seems that if you travel many time zones away from where you setup the app you have two choices. Live with the usage track not being synced with the time of day or delete the app and reload it in your new time zone. If you decide to delete/reinstall make sure you have the “upload sleep data” turned on. I had no problems and all of my previous data stayed intact. This is probably not something to be done on short trips but for me working abroad it is ok. I’m guessing this inconvenience is left this way for peoples insurance compliance data. A little more data like the other ResMed apps would be nice too. Unlike many who have given this app a poor review I have not any of their recorded issues.

It always works and has never given me a problem.

First of all I don’t know why Resmed didn’t just added this device to myair app, which is a more reliable and complete app. That being said, I think there is room for improvement is they still want to keep separate the app for the airmini. The app should also include a historical chart as the myapp, to keep well track of your sleep. The app should allow to see the score summary anytime during therapy. I see a score for example for leak, but don’t have the specific number, which is not of much help. Also, the app should allow to set other masks, as Resmed is aware many users use other masks than the default masks.

I use my AirMini device when traveling away from home. It’s small and portable and beats lugging around my larger ResMed AirSense 11 home device. For the most part, the AirMini app functions in a similar way as the AirView app for my Air Sense 11 device, which is a good thing. However, there are two aspects about the AirMini app that fall short. Firstly, the app indicates that nightly sleep data is uploaded to the cloud, but what cloud?? I’ve exchanged messages with my sleep doctor, the medical device company where I purchased the AirMini (as well as Sense 11) and neither know how to access the so-called uploaded data. I even reached out to ResMed directly and I didn’t get a useful response. Secondly, unlike the AirView app, there is not an option to generate a compliance report. Since my doctor and insurance company don’t see uploaded data from my AirMini, it would be nice to be able send them a detailed report. Sending them pics of each nights results displayed on a colorful wheel displayed on the app just doesn’t cut it.

I’ve had the Air Mini for nearly a year now and honestly wish I would’ve seen the app reviews before purchasing. The Air Mini is great and truly makes travel easier than having to lug the AirSense 10 around. However, the great app myAir that the AirSense 10 uses is completely separate from the Air Mini app and doesn’t allow any communication between the two, so reports will show gaps if you plan to show them to your doctor. Also, the Bluetooth connectivity from the app is beyond egregious as my phone can connect to the device but the app takes 5-10 minutes to connect to the device for no reason. Lastly, the report that you can access (after getting access to the “cloud” from customer service and 90 minutes of your time) is in an outdated format that can’t even be converted, so if you and your doctor do not have the capability to view the report it’s simply unreadable. Ultimately, this is an app that has no team servicing it and therefore will never see the updates that customers have requested so know that before going in.

I purchased an AirMini a couple of months ago and have absolutely loved the machine. The app has worked fine up until a couple of days ago when suddenly it would say I am only using the machine for two hours when in fact, I was using it for eight hours. It’s happened about three days in a row and I don’t know what to do to correct it. I did not get up, turn it off, or disconnect it, just slept continuously, but it still showed fewer hours than was actually used. It’s a shame that with the magnitude of negative feedback, one would expect Resmed to be very humble, apologetic, and extremely eager to help it’s customers. My cpap company that I work with says that even though they sell Resmed products, they find Resmed as a whole very hard to work with and have an arrogant attitude and lack a willingness to help. (probably due to the Phillips Dreamstation problem, they feel they’re the only game in town and don’t need to provide excellence of service). When I read the response from Resmed to one of the reviews crying out for help, I was shocked by the lack of remorse, caring, or humbleness on behalf of Resmed in their response.

Resmed says the AirMini data is “uploaded to the cloud” period. What cloud? I can’t get it from the cloud and I’ve been to two doctors that can’t get the data from the AirMini. So whose cloud is it sitting in? It is MY data so why can’t I ( or my doctors) see the data? Isn’t it a legal issue that patients must be able to access all their records? I regret buying the AirMini because of this app! Also why does the AirMini and the Airsense 11 use two different apps that don’t talk to each other?? Ihave gaps in MyAir app when I use the AirMini. Why does it matter which machine I am using? They are both ResMed machines and should report ALL the data to the same place. It is VERY important because users must meet compliance or the machine will be repossessed. We can’t meet compliance if Resmed makes it impossible for customers and doctors to get the data. I generally like the machine but this app makes me regret buying the AirMini. Resmed: please get your act together so myself and my doctors can access the data you”upload”! Create ONE app for ONE USER so all data is in one place and accessible.

Was hoping the app would be useful to set up and configure the Airmini, but it turned out to be anything but. There is no menu for setup and configuration to adjust pressure and whatnot, so I had to dig up the clinicians manual and find the hidden shortcut to enter the configuration menu (hold two fingers on the logo in the bluetooth menu). This really should just be a standard menu option, otherwise why bother with the app? Also, why does Resmed need to harvest my usage data? That really should not be checked by default. The US desperately needs GDPR equivalency laws to protect personal information from this kind of unnecessary collection and abuse. From reading through the clinician's manual, it seems there is another mode called "Autoset for Her" that is reminiscent of the "Bic for Her" marketing campaign. I can only assume it's the same geniuses behind both. But it does beg the question, why isn't the other mode called "Autoset for Him"? Small thing to nitpick, sure, but just indicative of all the other issues here.

I have had the air mini and app since they first were released. I have found both important travel “companions” and have started using them at home. I am still frustrated that the long-term data doesn’t seem to be stored anywhere. Most frustrating are the difficult standards for rating excellence which over time are discouraging (to this user!). To constantly get grades of 60-70 with an occasional 80 makes trying an arduous path. Furthermore the suggestions for improving are at best sketchy . This is especially true of mask “adjustment” (in instructions it says “not too tight”). Also amount of sleep and the negative points 6 hrs gets (isn’t it relative?). I strongly suggests an upgrade of accessible IT and a further research development to make this clearly a “winner”

After successfully using my AirMini for years with the AirMini app, the app has stopped registering my nightly sleep data (last worked in May)— it still syncs and connects OK. I reported this both to my provider and also multiple times to AirMini app support, and I keep getting finger pointing back and forth between the two. I believe it’s related to the 1.8.0 release note deferred status of ‘rarely the AirMini stops uploading data’. Since my AirMini is no longer in the warranty period, I can’t get a simple answer as to whether this bug is what I’m running into, and if so, if/when it will be fixed. i’m very frustrated with not being able to get a simple answer to this. I’ve reported this under airmini app review comments before, but I’m getting nowhere. PLEASE HELP!!!

After a week of use, my AirMini disconnected overnight, and I could not reconnect. Blue light on AirMini was flashing, Bluetooth was active on my phone. No trouble-shooting menu in app. Completely deleting and reinstalling app did not help. Then I disconnected AirMini from power supply for 1 min. After plugging power back in, I got a solid blue light on AirMini. After pushing that button, it changed to flashing blue light. Then it connected to my phone, I entered the security number, and it started working again! Even remembered my previous night’s usage, even though Bluetooth had apparently been disconnected during that time! I guess it will be necessary to check the connection every day!!

I wish ResMed would allow data from the AirMini to be merged with data from MyAir. I have an AirMini that I travel with 40-50 nights a year and have an AirSense 10 that I use at home. I use one or the other every night, so my report should be able to show that I use my CPAP therapy 100%. However, when my doctor gets a report it only shows data from my home machine that shows i am only about 80% compliant. It seems like this could be an easy fix to allow data to flow from my AirMini through my iPhone to the MyAir cloud and be included with the data on my home machine. If I am using my CPAP therapy 100% of the time, I want my report to reflect that regardless of which machine I use.

I saved for months to get the $1K out-of-pocket travel machine from the same company as my primary machine, only to find out it’s got a completely separate app and provides no comprehensive reports of all my hard fought compliance? Even my sleep specialist has to go out of their way to pull the data from a separate source and manually merge it together! What is this, 1990? I travel for work a lot. I’m frequently forced to choose between gate checking the modest equipment I need for my job or my CPAP, because both cannot fit in the tiny overheads. Now, I can be sure it will stay safely in the cabin, but I get to play chicken with my insurance coverage because I will appear noncompliant. You cannot win for losing. Do better, ResMed.

Blue tooth connection to the device is frustrating to deal with. Does not sync right away or easily. The app needs bug fixes for this asap.**Update: activating the device from the app doesn’t show the device on the listing when you try to connect. I found that if I go into my iPhones Bluetooth devices, the CPAP machine is saved in my Bluetooth devices and I connected from there. I have had successful connection to the app this way vs. the app. Gave an extra star rating because now I can use the app without spending 15-20 before bed time trying to connect.**

The AirMini is a fantastic travel CPAP machine compact, lightweight, and easy to pack. It’s made my trips much more comfortable, and I appreciate having reliable therapy even when I’m on the go. The performance is excellent, and it delivers the same high-quality sleep improvement I get from my full-size machine at home. However, there are a few areas where it could be improved. First, the MyAir app still suffers from the same issues as with the AirSense 11: no integration between the two devices. If you own both machines, your streaks and usage data are split, even though they’re from the same brand. Another big frustration is that the AirMini uses a completely different hose and mask connection system. This means hoses and masks aren’t interchangeable between the AirMini and other ResMed machines. For frequent travelers, it would be far more convenient — and cost-effective — if accessories were compatible across the product line. Overall, the AirMini is excellent for travel, but better app integration and universal accessory compatibility would make it an unbeatable product.

After using the AirMini machine and app for six years, the app no longer receives sleep data from the CPAP. It will connect via Bluetooth and can be turned on and off, but will consistently report “your machine wasn’t used last night”. ResMed customer support was initially responsive, but after checking off everything on their pre-defined list for Bluetooth connectivity, then advised me to contact my machine provider! Be advised that ResMed may not be devoting resources to keeping the app updated, rather giving customers a stock answer that they have a Bluetooth issue, when in fact the app has issues beyond Bluetooth. When was this app last updated??

Getting this thing connected via Bluetooth is incredibly difficult. Somehow the app lost its connection so I have uninstalled and reinstalled the app. I’ve now made 15 attempt to connect via Bluetooth without success. Separate issue: why is there a separate app that has identical features and functions to Resmed’s myAir? Why not just include the ability to add another device? It is ridiculous to go back-and-forth between two apps to look at partial reports of the SAME data. The only reason I’m not rating this app lower is because I know that it works when it’s connected (from past experience).

Both this app for the ResMed AirMini and the myAir app for the ResMed 10 provide incorrect analysis and are therefore useless. In addition, the data reported by these apps is not available for download, so there’s no way to get a correct analysis in some other way. The problem is that these apps report numbers of device usage hours wildly at odds with reality. It seems to get confused with naps and sleep nights that start too early or too late (for shift work for example). Alternatively, it may be getting confused about time zones. In any case the reported number of usage hours rarely corresponds to reality. I suspect the developer gave up on coming up with an algorithm to correctly determine when nights are and which nights should naps apply to (which is easy enough for a human to determine when looking at the data), though the problem may lie elsewhere. This app may work if you always go to sleep before midnight, always get up before noon, and don’t take naps. Otherwise, you’ve just spent a thousand or so dollars on a good machine with bad software. Unfortunate.

Won’t connect to phone over Bluetooth unless you unplug and replug it each time (there is no power switch). Can you trust a medical device maker who can’t master Bluetooth? There’s no way to simply export your data to your smartphone - you need a different app for that and to sign up for resmed’s unsecure cloud storage for your medical data (nope, not going to do that), then you still won’t be able to export your raw data in any useful form. If resmed solved these two issues, the AirMini would be the perfect travel/off-grid solution. The hardware works really well, but this smartphone app is so limited and flawed, it seems like it must be intentional neglect to prop up their other software non-solution.

My phone’s Bluetooth is on and I can connect to the device through the Bluetooth configuration in the iPhone Settings. However, this does nothing once inside the app. When trying to connect to the device through the app, I get a notification that says my phone’s Bluetooth is not enabled when that is clearly not the case as it shows it’s on everywhere else and connected to other devices (e.g. Apple Watch). Even when submitting a ticket, the ticket noted that my Bluetooth was off. Whatever needs to happen to get the app to recognize the device has been paired outside the app or get the app to recognize my Bluetooth is currently on needs to be addressed.

My main machine is Air11. The Myair app allows for snapshot data as well as viewing history data. The Airmini app only allows viewing of snapshot data and history data can only be downloaded by clinician. However , if you purchased Airmini online this is not generally easy to do. And since there is no SD card the user data is essentially locked out from user access. The Airmini app data download was first added 6 yrs ago and has not been updated even though the Myair app has had user history access for a while. I would NOT recommend the purchase of Air Mini if you plan on occasional use. The total lack of app support should be a warning.

The AirMini machine itself is great. However, this app is not well designed. -The Bluetooth connection is difficult to set up, drops frequently, and requires wasting a bunch of time to restore, since it will often hang during the connection process. -The data stored is not integrated with the data from other ResMed models, and is not exportable, so showing your doctor sleep data when you travel is difficult. You could consider travel CPAP machines from other makers because there is no advantage to sticking with ResMed. The good news is that, once your settings are loaded, you don’t really need the app for daily use.

I’ve had the Air Mini for almost a year. It’s great: portable and quiet. The app could be much better. Specifically, several times a week, it unpairs from my IPhone 13. Also, there is no way to link C-PAP usage between my portable, travel air mini and the home unit, a Res Med AirSense10. That is a problem because I can’t print out DOT required compliance reports, I have to bother my medical doctor for those compliance reports, which need a one year look back. The Air Mini only provides a 30 day look back. On the bright side, I don’t snore, which makes my wife happy.

In order to get the Bluetooth to work I have to unplug my air mini. The problem with that is I lose all the data from the night before, we’ll all data period. What’s the point if our data lasts as long as snap chat? First, should I really have to unplug my machine each time and go through setting up a new connection each time? I am delighted to have such small machine that gives me a little humidity. It’s perfect for my frequent travel. Thanks ResMed. Would you mind working on getting the app/bluetooth to be more functional please?

The app used to pair fine with iphone 13 pro but fails on the 14 pro. The device appears under Bluetooth settings on the phone and can connect to it, but it does not show up in the app when you try to connect while the blue light is flashing on the device. The pick an accessory pop up remains blank so you can’t pick the device to connect. I have tried power cycles on both, reinstalled the app, but to no avail. I tried to connect using my iPhone 13 pro and it connected right away through the app, but not on the iphone 14 pro.

After working perfectly fine for years, the app now says the machine wasn’t used last night, when in fact it was. I’ve done everything suggested: deleting and reinstalling the app, resetting Bluetooth settings, everything. I can turn my machine off and on with my phone, and run mask fit and see my pressure when it’s on, but it never recognizes I’ve used the machine now. It worked fine last month, so this is a recent enhancement.

Like many others, I need to provide annual compliance reports for my medical certification for my job. However, neither my health care provider nor I can access a full year’s data from the machine. It is ridiculous to expect a customer to keep daily use reports and then compile that data manually. Please correct this by providing an annual report my Doctor and I can access just like you’ve already proven you can do with the airsense 10. While you’re at it, please provide a way to combine data from both machines into one report.

On both this AirMini app page and on the myAir app reviews, the complete lack of integrated reporting is time and time again posted by dual device users. Never ANY response from ResMed regarding the inability to see both AirMini and AirSense devices on a single report. No ability for a user to print a report of AirMini usage. Physicians say it’s a pain, medical equipment people say it’s a pain, and the users who bought two devices say it’s a pain. Year after year. The last AirMini app update was more than a year ago… ResMed makes great devices, but has the absolute worst customer service.

I was able to get the app to open after deleting it and reinstalling it. I read another review which said that the data for our nights sleep is not automatically uploaded so it can be seen for compliance. Will that be updated in the future so we will not have to do the extra steps to make sure our data is being shared with those who need to see it? Update, I was able to get the App to open. Thanks!

Two issues need to be addressed. 1. If you walk away from the Air Mini with your iPhone, the Bluetooth connection is lost. Ok, I understand that, but when you return to it, you must go through the Bluetooth connection protocol again. To make matters worse, you must unplug the AirMini to reconnect. Other Bluetooth devices can reconnect automatically, why can’t the AirMini? 2. I have an AirSense10 that keeps track of my use, but the days I use the AirMini, my CPAP usage is logged at zero. Why can’t MyAir and AirMini apps work together. These fixes are not technically difficult, unless the systems were poorly designed from the beginning. Were they?

The AirMini hardware is very nice. But this app has serious problems. First, it assumes that you never sleep past 11:30am in the time zone in which you live. So, if you sleep in or, worse, travel to a new time zone, your sleep gets split into the day before and the day after. And, of course, no one is going to travel with a device designed specifically for travel (sorry if my sarcasm doesn’t get through here...). Oh no. This could so easily be fixed, but Resmed refuses to fix this obvious problem. Second, if you also one of own Resmed’s home CPAP machines and register them both with Resmed, you’d reasonably expect Resmed to combine the data of both together for insurance purposes. (Insurance won’t pay for a new home one when it breaks if you’ve used it for less than 70% of the time.) Resmed doesn’t even report this data to my doctor! So any nights you spend traveling don’t count for insurance purposes. This could be quite dangerous if one travels a lot but can’t afford to buy one’s own device because Resmed stupidly refused to include the sleep data during travel in their insurance report. Again, this is an easy fix, but Resmed isn’t doing anything about it. I’ve notified Resmed of both problems multiple times over a period of more than a year, but they refuse to fix these obvious and easily fixed problems. Indeed, Resmed’s tech support is spectacularly bad. It is physically impossible to get hold of a human, email yields no response at all. You should consider another company’s devices and apps. Other companies have solved these simple problems. Edit: Thanks to the Resmed rep for the reply, which simply confirmed my criticisms, which, by the way, can’t be overcome by anyone but Resmed (believe me; I tried!). The fixes required are easy. If Resmed spent the time fixing these issues instead of responding to criticisms, their product could improve, rather than remaining badly flawed. At least they’re reading the criticisms. It’s a start...

I use an AirSense 10 at home and can view, download and print my reports at home (which are required for my DOT physicals) but this app and machine not only won’t combine the reports from my AirSense 10 and the AirMini, I also can’t even view my reports on the AirMini. I have to go to a CPAP supplier who has the software to download the report then print it and take to my doctor. That’s exactly how it was done years ago and was very inconvenient especially when the supplier is 40 minutes away. I never would have bought the Mini had I known they “dumbed down” their software and would have just traveled with my home machine.

What this app should be is a carbon copy of “MyAir”. This app falls short in every category. A user should be able to generate their own report. The user should be able to go through their history with the same ease as their full sized machine. ResMed missed the mark with the app. It makes me sad I bought the machine as it seems both resmed at their retailers have no intention or interest in helping the consumer retrieve their data. There are many mobile jobs that require providing compliance data with regulatory agencies. For a machine purpose built for the task, ResMed leaves the customer hanging.

The app works as advertised but only gives basic, superficial data. Every morning I wake up and see my sleep score but there’s no real detailed info to share to the user. Events per hour reports one event. Great. What time was it? What pressure was needed? Good mask fit shows 19/20. Why? What time did that happen? Etc. The developer for this app stopped short on so many levels it’s not funny. I can’t even export this data to send to my doctor and THAT should be one of its main uses. For a sub $1k machine the app should be more polished. Also, you can turn the Resmes MiniAir off completely. You have to unplug it. Seriously? SMH

I had this app on an iPhone 8 and it worked very well. On a new iPhone 13 it forgot how to count the hours. Every morning it reports I slept 3 hours or less when in fact I slept 6 hours or more. The next morning, the new reading is also wrong, but then the report for the previous morning shows the correct number of hours. This happens every day. I can only see the correct myAir score for Monday morning on Tuesday morning.

It’s very frustrating that the data from AirMini (travel machine) and Air Sense (primary machine) is not combined by my one email addressed account. I see many others asking that the data is assessable for doctors, insurance. I use one of the two machines every day but the doctors and insurance only see the AirSense without extra effort, therefore I have a gap in my usage history every time I use AirMini. It makes no sense that this isn’t easily combined by “patient.”

You removed the clinician menu and locked users out of their own therapy settings. That means I cannot adjust pressures when I actually need to. I’m in the middle of a trip with no access to a provider and now I cannot sleep because the pressure is incorrect. This is not a convenient feature, this is core functionality. Taking it away is a serious regression. Update: In response to the developer, my doctor prescribed multiple settings for different scenarios, so that setting is critical to my therapy.

The airmini app was working great until a few days ago. Then all of the sudden it started to have bluetooth connectivity issues. I tried uninstalling and then reinstalling the app and received a notification that it was trying to see every device my local network which I refused because not your business resmed. Unfortunately in this state, despite being able to see the airmini in my bluetooth settings, it is now impossible to connect the device in the app.

IOS 26 released way too long now for the Bluetooth connectivity to still be broken- FIX this immediately- Dr’s can’t get their patient data without this connectivity- it is now a major health concern!! - Follow up- developer response completely unhelpful - take the complaint out of the public view into an email that is never responded to- 5Months without an update to address the Bluetooth connectivity issue which just so happens to coincide with the last Update- Do Better Resmed before the Class Action lawsuit hits!!

I specifically bought the Resmed mini for travel as I traveled a lot. Now I find that even though I use it, the information isn’t combined in my Resmed account and, as such, doesn’t count towards use for insurance purposes! To add insult to injury, the app quit recognizing my machine and I can’t get to a screen that lets me manually add the machine. The machine itself is better than the AirSense 10. The outflow air on the mini is about 4 inches from my face, so I don’t have air blowing in my eyes all night.

I use both a ResMed AirSense 10 and an AirMini. The AirSense app works well and syncs with Apple Health, allowing proper sleep tracking. The AirMini app, however, feels outdated and overly basic. No Apple Health integration, minimal data visualization, and no meaningful way to track trends over time. For a portable device meant to support users everywhere, this lack of functionality makes no sense. ResMed hardware is excellent, but the software seriously lags behind. This app needs a major upgrade.

App is ok, but it should sync with Apple Health for sleep tracking, should be able to show a chart with nightly sleep patterns and much more. I hope Resmed listens to their clients and improves the app.

The AirMini is a lifesaver for travel but the app is limited and the data does not integrate with the data from myAir for the airsense 10 when I am home. This leads to inconsistent usage data and frustrating notifications saying I have lost my streak constantly. This app has zero Apple health support and no reports. My sleep doctor hates it as well. You are the same company, share the data!

Despite multiple attempts does not connect to app nor Bluetooth. Can’t even refresh the app. What gives ResMed?

I just unboxed my Air Mini Machine, and it looked all great and in good working condition. When I downloaded the app, it said unable to connect to the device because my Bluetooth connection was turned off in my iPhone. Checked everything and realized it was on, but it was no connection. Very disappointed!!

When I first started using the app, it was working great. I left my former review below. Now, each morning, it seems to be splitting the data overnight between the start day and the end of the day, so the amount of hours used after I wake up is not reflective of the amount slept. I’m not gonna affect is that the sleep score is inaccurate once I wake up but when used for the next night, the previous day information is adjusted when more sleep data is captured on one calendar day. Love the UI, but this is a fundamental flaw in some newer version of the app. Old review ———- Machine is great and portable and the UI and visuals for understanding your night sleep is very clear I wish I had this app for the bigger air sense 10 all sleep data together and exportable to apple health or other health apps.

I followed the instructions to connect Bluetooth but didn’t work. After trouble shooting I have figured out that you need to leave the app open on discover Bluetooth devices and hit the Bluetooth button and second time after it times out on the Resmed mini machine. The resmed app mentions it can take up to 30secs to connect, but it took much longer. Hope this helps out, it took numerous attempts to figure out this solution. Good luck.

I’m beyond frustrated. For the price of the ResMed AirMini, you’d expect the Bluetooth connection to actually work. I’ve spent so much time trying to pair this machine with the app, and it simply won’t connect. I’ve followed every instruction, restarted everything multiple times, and nothing works. This isn’t some optional extra the app is required to even use key functions of the machine, so when the Bluetooth pairing fails, the entire device becomes basically useless. For such an expensive medical device, this level of tech failure is completely unacceptable. I expected better from ResMed and from an app available on the Apple Store. Please Fix this!!

The app has no ability to generate Compliance reports for usage. Using this app and device requires you to contact a service provider every time you need to generate a report. The full myAir app for the full size machine has the ability to do so but not the app for the Mini. Makes me wish I had chosen a different travel CPAP machine for the ability to generate my own reports from the app. Transcend travel machine desktop app allows you to do so.

Horrible to connect Bluetooth with

I have one of these and it continuously shows me not connected sitting right next to the machine. My partner has one that will not connect at all to the app. When I have called support I am told it is the app that is the problem. So much for having features to use that cannot be accessed outside of an app that does not work for some and is inconsistent for others. With the price we pay for these machines ResMed must do better!

For two months now my air mini has connects briefly with iPad, then disconnects and fails to download sleep data. Data is required for my professional status. Called AirMini support to speak with anyone. I am told by voice recording to email. I’ve owned and used AirMini for two years now and use it 20% of the time for my job which involves global travel. The nose cushion is uncomfortable compared to my resmed air sense home unit. Parts are very expensive and not covered by Canadas poor health care.

Just updated the app on my iPhone and it doesn’t seem to know how to pair with my device anymore (air sense 11). Try to sign in, it has only “app errors” and try to “find my machine” with the serial number and it spins for a second and nothing. Try going through the pairing process on my machine and through the Bluetooth settings on my phone, which now reads “connected” but no obvious opportunity to input the four digit code my machine shows on its screen.

The app worked fine for the first couple of months. Limited data, but that’s what you get. Now the Bluetooth WILL NOT stay connected. They’ve said it’s my phone, but nothing has changed and it was fine a couple of weeks ago. Please fix.

Like the other reviews, app worked great for 6 weeks, then stops working and will not reconnect. Going forward, fix the bug instead of requesting the end user go through a several step reboot. Will be happy to change my review once this problem is addressed.

Absolute useless garbage! Keeps telling me Bluetooth is turned off in my phone settings but it’s not! I can connect to the device in my Bluetooth setting but not through the app. Fix your garbage app!! People paying a lot of money but you are not able to provide a proper product, what a shame!!!! Will return my new resmed mini!

The app is ok for very basic information. I had used the myAir app with the Resmed Air10 series full size CPAP. It had all the necessary usage tracking and reporting/export functions but I was quite disappointed when I purchased the AirMini and found out that it required a completely different app (AirMini) that lacks all reporting and usage tracking that is available in the MyAir app.

The app is fussy connecting with the device and I often need to re pair it with my phone; Sometimes that works but more often than not it does not. App could use an update to share sleep data with Apple Health and vice versa. The size of the air mini makes it a compelling product however the software needs some TLC…

I have been using the AirMini for three months when travelling. I have not been able to upload data at all. The app is version 1.6.1 and all my settings meet the descriptions in the guides. It just keeps saying that the data cannot be uploaded because the data is invalid. It suggests I contact resmed support. I have done that through my respiratory provider and there has been no response from resmed. The app is woefully inadequate when it comes to clear troubleshooting and user support.

If the use of the app is the reason you may be thinking about purchasing the air mini PURCHASE A DIFFERENT PRODUCT elsewhere. No matter what I do Bluetooth will not connect via the app which renders the app completely useless. Connects fine via the Bluetooth on my phone though. Seems to me to me an inexcusable way to service a product.

The app is ok, informations are clear to read, I am disappointed that we are not able share data between the app and apple’s health app.

Est-ce qu’il y a quelqu’un qui pourrait régler une fois pour toutes le problème avec la connection Bluetooth qui nous donnerait les infos sur nos nuits de sommeil???? Ça fait plusieurs années que plein de gens se plaignent de ce problème et on ne le règle pas???

Would never auto connect to Bluetooth since I got the machine and app. Now it will not connect to Bluetooth at all despite doing what was described in other reviews. Pretty much a useless app if it doesn’t work

Sadly I followed the instructions in the instruction book and does not connect. Followed the instructions in the last review response from the developer Sep 4 2023 to reset and clear everything which does not work either. The app is broken not the Bluetooth on my phone or on the AirMini. After trying all the advice, I can connect directly from phone to device so both work fine. Repeated the advice from developer and still doesn’t connect in the app. Fix the app please. Paid way too much for this device to be fighting to get the app to work.

Total garbage. Never connects to phone.

Will not connect to blue tooth

I have not been able to use the app recently as the app crashes every time I open it cutting me off from seeing my daily report. Knowing that the last update was 6 months ago, I fear there is no update anytime soon that fixes the root cause of the crash.

Multiple attempts to connect failed. Very annoying and I can’t adjust my settings.

Please update the app. It stopped working the day I updated to iOS 16.4

I use the mini for travel. Why not sync this app data with the other for continuous reporting? This app by itself is pretty useless except to manage the mini. And still no Apple Health sync - resumed is obviously trying to prop up their overpriced resellers that add the "reporting value".

I’ve had my Air mini for a almost a year now. Even tho I’ve often update my air mini app it still keeps losing bluetooth connection daily. I always have to reconnect just to see my data. When I first bought the cpap machine all connected so smoothly at the clinic. After all the updates it just keeps losing connection. Pls fix.

I switch a month ago to airmini. I used the myAir apps with my previous airsence since 5 years. In myAir, you have a comparative view of the las 30 days on the 5 measures. And you can have a detailed report from the same screen. Both were useful to have a tool to improve the quality of sleeping ? Do I sleep enough ? Is my mask is well adjust ? Etc. And bring awareness and corrective mesures. The airmini has very minimal report features. You can only view the data one day at a time. You have to go day by day. No comparison is possible. As the resmed customer service answer to my request about it, you have to ask your home health care or medical equipment provider to get the report. It’s kind of surprising that the feature is missing since the code already exist in myAir, that it is easily transferable in airmini and that it’s the same compagny the provide both apps. In the state of the actual airmini apps, If reporting is very important for you, you might reconsider the purchase of an airmini.

I just read the comments about the Airmini app and they are all from 2019. Was the app improved in 2020 following the user’s comments? I would like to know before buying the machine, thank you for informing me.

The reporting is absolutely bare bones. It doesn’t sync with anything - Apple Health, My Air, nothing. The report provided is simplistic to the extreme and there is no meaningful history report. Resmed reaponded that the reports are not meant for clinical analysis but a an update on your therapy. I understand but I prefer gauges on my car rather than idiot lights. I’d like the same detail of information regarding my therapy.

Won’t pair w unit on Bluetooth

It would be nice if this app had more detailed data. For example, you can see your sleep scores in all categories (usage, mask seal, ahi), but can not see deeper data such as the amount of mask leak rate, etc. It would be nice if this tied into Apple health as well.

The scoring should be available in different formats and not only for the past 30 days

The app doesn’t allow me to download the data that is being uploaded. My AirMini also doesn’t seem to be recognized by MyAir. Where does the uploaded data go? Given that I use the AirMini for travel I should be able to get data for those days that I am not using my home based CPAP machine.

I’m confused - thing air app is making me update to this but it’s not the machine I have a now no longer works

Today, myAir app told me I need to update. Following the prompts, it didn’t update, but installed AirMini...the machine I DON’T own. And AirMini doesn’t support the AirSense 10, so I’m not sure why they made me download a completely useless app. It won’t let me in myAir unless I “update”.

When you launch the original “My Air” app it states that the app requires an update and automatically takes you to the AirMini app that is not supported with the Airsense 10 machines. Very frustrating and now have two non functioning ResMed apps on my phone. 😡😡

The update does not appear to work, etc!

Can not have my data from my airsens 10 and forced to upgrade to this useless app for me . Iphone X