PromptSmart Pro - Teleprompter Customer Service

PromptSmart Pro - Teleprompter Positive Reviews

The best- despite a few bugs.It worked great until I upgraded to the subscription service. Then I started having all kinds of problems. At that point I gave it a one-star review. However, the company has been GREAT about communicating with me. I have found reasonable work-arounds for my main issues, and I have the impression that they are honestly working to correct the remaining bugs. When this thing works it is absolutely amazing. I have tried all the teleprompter apps I can find, and this one is hand-down the best- even with the bugs that remain. I am looking forward to upgrading to a five-star review when they fix my remaining issues. Update- I have been using this for several months. They have still not improved the editing feature (it is very buggie). I payed for the extended version because I wanted the script assist feature which is supposed to allow you to place cues within and have the script skip over these when reading. If this feature is enabled it causes many issues like randomly jumping to the top of the page. The extended version is just not worth it for my money. Still, it is the best teleprompter app out there. Update- They fixed everything. Five stars! I am so happy with it now!!!!!.DTom SunVersion: 2.0.6

100% Worth ItI have been using PromptSmart Pro weekly for two years to give sermons at my church. I typically use an iPad, but have also used my iPhone and my MacBook Pro. This software is virtually flawless. It is by far the best speech recognition engine I have tried, it is easy to learn, and it has never let me down before a live audience. I am a good writer, but I have problems with memory when I try to give a speech live. PromptSmart Pro is a lifesaver for me. Every time I forget what I am going to say next, PromptSmart Pro has correctly moved the teleprompter to the correct next line in my sermon. This allows me to speak fluently and flawlessly while focusing my attention on my audience, not on my text. In my past career, I was a VP of Products in the software industry (I led the creation of Rosetta Stone language learnning software), so I know a great product when I see it and use it. PromptSmart Pro is a great product..LucianT3Version: 2.2.0

Just Buy It - Works Like BeastI used my iPad prompter this week for 5 days straight. I’ve been having connection issues with my former prompting app, Teleprompter 3+. So I gave it one more shot on a Monday. Failed again! I sent a support email to the developer and no response at all. On Tuesday I was shooting the CEO with a long speech. So I scrambled on Monday night looking for a new app that would work. And then...PromptSmart Pro! I usually use a remote app on my iPhone X to advance the script, but this app uses voice recognition to advance the script and IT WORKS! Tested it all night Monday and loaded the scripts for Tuesday. I contacted the developer about the remote app and they responded within a couple hours. Nice! It works fine without the remote app, but for confidence-sake, I’ll be buying the remote app as well. I filmed the CEO on Tuesday and it worked beautifully! Over the course the next 4 days I filmed 37 people using PromptSmart Pro and it worked flawlessly with all types of accents and ethnicities. It only failed twice; once in a room with no soft surfaces, so it was basically in an echo chamber. The other time was a person that was speaking so fast, my human ears could barely understand what she was saying. I asked her to slow down and the app picked her up just fine and worked. I am beyond thrilled with the app and the customer support..IMediafxVersion: 2.0.9

PromptSmart Pro ReviewPromptSmart Pro is a great app to use!! Personally, I use it for my broadcasting class and it suits all of my needs. I can easily record my audio and video without worrying about remembering or forgetting my script. It includes fun features like changing the color of your script as well as the size of your words. It automatically and reliably transports your videos to your camera roll, so you never have to worry about looking for them or missing any. I have this app on two devices already and I use it quite frequently. Thanks to this app, I can get good grades on my assignments and I never have to worry about looking in all directions for my script while filming. Ultimately, I recommend this app for anyone that frequently films videos or audio clips whether you are an actor/actress, filmmaker, or broadcasting student!!.SimfruitVersion: 2.1.4

Meh, at bestI don’t know why the developers chose to place the controls at the top when you mirror the iPad. On a real Teleprompter just makes it extremely difficult to operate the program. It would be really nice if they were an option to place the controls at the bottom of the screen when it is mirrored or at least have the option of where you want the controls. This is even worse on iOS 15 because it makes the play/stop button (that you have to hit a second time to start) sit right on top of the split screen menu, which takes priority over the button. Getting the “smart“ voice tracking to work is kind of hit or miss, although it is functioning most of the time. Unfortunately when it doesn’t work I have to pull the iPad out because the controls are so hard to get to which makes the program frustrating which translates into bad recordings..MakerMelissaVersion: 2.1.8

Unpredictable BehaviorThe idea of this is great, but the execution is inconsistent. After trying out the free version, and being impressed with its ability to flow with your speech, I went ahead and paid for it. Unfortunately, as I got to using it more, it has proven to work inconsistently. The main issue is that the app doesn’t actually always follow your speaking. It will go along for awhile working flawlessly, then it will just stop and not scroll anymore. Sometimes I can get it scrolling again by going back and re-reading the last paragraph. Other times, I have to stop it completely and start again. The most common problem is having it stop while I’m reading, but it also sometimes will be moving along perfectly, and then just skip ahead a couple of pages. Both of these are really frustrating. Yes, I can stop and restart from the previous paragraph, but I hate that about 75% of the times I have to stop and restart, it is because the teleprompter messed up. The other 25% are my own mistakes, but it would be nice if I only had to reshoot 25% of what I do now. I took note that the sound can make it unreliable, but I plug a shotgun mic into my iPad Pro to be sure it can hear. It’s really impressive that it can do this auto scrolling thing at all, so I am impressed. However, it just messes up, too much. I hope it improves, because I really need it..SelladorVersion: 2.1.3

Forced to pay again?Edit: Spoke with support and they were incredibly concerned and supportive. There’s a button “restore purchases” — tap that and you don’t have to pay again. It might not seem like the app responds, but I think it’s just a part of the somewhat clunky new update. App still works great, AND voice track is even better!! original: Like a lot of folks, I purchased this app already and now suddenly don’t have access to the pro features and support just won’t tell us how to access them again, if even possible. In the middle of work and the app just resets and requires some new subscription to work again. Tell us how to fix this please. I’ll adjust my review if things get resolved obviously but this isn’t good..Kevin James BondVersion: 3.0.2

When it works, it’s great......when it doesn’t, it’s frustrating. If you’re thinking about using this on something where time and quality are important, you may want to wait until the app works reliably and or the bugs are worked out. I’ve been using this for over a year and this latest version is definitely better, but I just recorded a bunch of clips in selfie mode on my iPhone and it seems audio was only recorded on about half the clips. Also the app doesn’t recognize external microphones (although the previous version did). To the programmers: please realize that your users are probably using this for at least quasi-professional presentations. If your development resources don’t permit you to beta test and address bugs quickly, you should remove the “pro” part of your name. The app is sooo close to being great. I hope you take the steps needed to service your market properly. Thanks!.Cuddy KVersion: 2.1.6

Constantly disappointed by this appI’ve been using this app for a few years alongside a handful of others (TelePrompt+ 3). This app just can’t seem to get it right. First, importing files (even .rtf or other basic OSX formats) import with metadata, making the scripts unusable without HOURS of editing. It’s ridiculous. Not sure how an iPad app doesn’t natively support .rtf files for Christ’s sake. Yes the voice system is buggy as others have said, but worse is the fact that services like Dropbox and Drive also ban the application from time-to-time, making it impossible to import. Not sure why this is happening, but perhaps the dev didn’t follow the TOS from Dropbox and other services. Amateur hour. I really wanted this to work, but it just isn’t pro-grade as advertised. Not at all..Jason PresagioVersion: 2.0.3

No there yet...Works wonderfully when it works... but there are some desparately needed improvements. #1 At the end of a script, skipping to the beginning brings you to the beginning of the text, but the recognition software doesn't seem to work so well after you've done that so you really have to exit the prompter and restart it to have the voice recognition work. #2 The back button to exit the prompter is just way too small. I have tried using it in a small iPhone teleprompter case, and the button is so unresponsive that you have to remove the iphone from the case everytime to address the problems of my first prompt. #3 Clearly the voice recognition gets confused at times and loses sync with what you're saying, there really needs to be either a) word highlighting that lets you know where the app thinks it is in your script, so that if the app gets stuck you know where to read from in order to get it on track again #4 better import filtering... the app turns apostrophes into garbage. If it can't represent apostrophes properly it should at least have the smarts to turn them into a right single quote. #5 more import options. i don't want to use drop box or any of the other options... let me accept imports from files on my iCloud drive. I love the concept of this app... but it's annoying rough edges make it unusable..MuchAdoAboutAdoVersion: 1.5.3

It works-amazing customer serviceI initially could not get the app to work and was quite frustrated with the app. I reached out to customer service and they replied the next day. Evidently, one must hit play to go to TelePrompTer mode and hit play again to get it to start. It did work fairly well. It did get glitchy in parts but it may just be me not familiar with the technology. Overall, it is a very good app and I would recommend. After fixing the initial issue via email. I was still having glitch issues with app. The developer called me on a scheduled appointment and walk me thru some changes to fix the stalling issue and indicated I can him if there any other questions or concerns. I am very pleased with product thus far..MbauzaVersion: 2.1.2

I want to love it. I almost do.This app is incredible. Voice track works great and is an integral part of my work. A few bugs prevent me from giving it 5 stars. The main one is constantly getting logged out. It’s frustrating getting out to the field to record only to see that I’ve been logged out again (I use desktop syncing). Please give us the option to make the log out time longer at the least. In addition, being able to have “stories” within a script is really nice, but I would like to be able to jump straight into a story from its page, rather than having to start the script, then scroll over to it. (I sometimes have 5-8 stories in a script) With those features I would absolutely be able to give this 5 stars and recommend it to all the creators I know!.QinziinVersion: 3.2.1

Voice tracking failsMany reviewers note the voice tracking feature (which is really the only thing that sets this apart from other, more buttoned-up prompter apps) is inconsistent. I’d say it just doesn’t work. We’ve tried it in numerous settings with and without plugged-in mics and we have yet to get it not to crash during a 4-6 minute session. I won’t speculate on why, but will note these issues have been identified by reviewers since 2018 and in mid-2020, the signature feature does not work well enough to be useful. In addition, in selfie mode, there’s really no control over the camera nor background (as most other good prompter apps provide) making it hard to guarantee you’ve got a good shot..TheeOrangeVersion: 2.0.9

Great app, just one requestIn pre-pandemic days a prompter operator could match the talent’s speed and adjust for ad-libs, dramatic pauses, etc. That’s not an option anymore in the self-recording era. The VoiceTrack feature works really well to allow speakers to present at a comfortable (and sometimes changing) pace. The update to show full width video in selfie mode removes confusion about framing the shot which is a plus. But PLEASE make the shaded half of the screen behind the script a bit denser. The script needs to contrast with the background in order to be clear and easy to read. High marks for this app and I continue to recommend it. I’d just like to see this one tweak to the on-screen script area. Thanks!.Corp VidVersion: 2.1.5

Confusing UpdateUpdate: I figured out the problem based on another review. I clicked on migrate documents and the issue appears to be fixed. It also appears someone has contacted me from support but it won’t load the conversation. Oh well. As long as it works. They should put something on the app to explain this so they stop getting bad reviews. — I’ve used this app for over a year and it was great. Now they’ve updated it and I can’t use it. They switched from a one time purchase to a subscription. It won’t let me into the app to use it. It asks for a login that I never needed before and doesn’t recognize any of my emails. Basically stole my money. I contacted support and they never responded..Karv2007Version: 3.0.2

Important to know: Does not work with Bluetooth microphone (including AirPods)I have mixed feelings for this product because I have used it successfully for some presentations. For many venues, the VoiceTrack feature will not work well when delivering a speech live. However if you are creating a video at home, it seems to do okay and you can do multiple takes if there is a problem. The lack of ability to use this with a bluetooth microphone including AirPods makes PromptSmart less useful to me. If you need all the features that PromptSmart offers and have a professional setup, this may be a good product for you. If you really just want a simple way to import text and roll on screen at a preset speed, I think there may be more user friendly and cheaper options available..KeepwellVersion: 2.0.9

THEY NEED AN UPDATE ASAPThe fact that you have to keep the app open for the video to save is HORRIBLE. I can’t tell you how many great takes I’ve done, just to have a 10 minute take gone forever simply because my phone timed out or I accidentally clicked on the notification that the video is saving. I could go into greater detail on all the little ways your fingers can accidentally bump you out of the app and then your entire video is gone but i won’t. The developers need to update this where it’s saving in the background even if you leave the app for a minute, as long as you don’t hard close out of it by swiping it to hard close. Get it together guys. Until this is fixed, this TV Host will NOT recommend this to any of her colleagues..Lauraa9043Version: 2.0.9

Great appJust bought this app and recorded some things using it. So far it works great. I was surprised at how well it tracked with my voice which isn’t nearly as clear as my wife’s. Even when you go off script it picks back up when you return. I even talked with a weird accent and it understood me. Only disappointment is you can’t use the free remote app with it without paying a monthly fee. I don’t think the remote is necessary. I found it works best with my iPhone 7plus phone turned portrait rather than landscape mode or using the iPad. The bigger the screen the more side-to-side eye movement you can see on camera. So far so good!.LakemanKevinVersion: 1.6

So far so good!And you can’t always say that right! The ‘Main Reason’ I purchased this was for the voice recognition. I’m a one man show with a TelePrompTer and don’t want to seen on camera with a remote! I will say (and Promtsmart says this in their description), when you get more than a few feet away you’ll have issues. In. Y case, with a very quiet studio...anything over about 5ft. and the VR started to not function with every word. My solution (because I plan to be 6~8 ft from my camera), was to purchase a mic that would connect directly to my iPad. The Boya DM 1 Digital Lavalier did the trick...and now the VR works flawlessly from 20ft!.Happy appmanVersion: 1.7

Perfect for meI’m editing together a sort of retrospective of my past work right now - and while I’ve done plenty of voiceover on projects as needed, I’m not usually on camera for it. Because of the nature of this particular piece I needed to make the jump to staying on script even when engaging the camera. While others have complained about how various file types are supported or whether it could follow their voice, I did not have these problems. It followed me perfectly, even when I would stumble and go back to re-read a couple lines. Just perfect! It’s going to be in my toolbox for the long haul..Eddie OffermannVersion: 2.0.5

It worksFor me, this works perfectly and helps me stay on cue and not going off on too many tangents while speaking. The voice recognition works fine and a great feature is that if I go off on a rant it waits until I return to the script. When using this, I go to the trouble of ending all other apps to ensure it has the resources necessary, which is something I generally do on my iPad if what I’m doing with any app is relevant enough to have everything it needs to run without issue. My iPad runs fine using this app and 32g of memory, which is at the minimal end of what iPads offer..Frank563Version: 2.1.4

Good options, but trouble picking up female voiceThe free version is just an annoying tease. Got the pro version which is $20 well-spent. All the right features are there, and the option for having an app for other languages (Spanish for us) was also very handy. One problem: no matter what we try, my wife’s voice isn’t well recognized by the app. She’s not being too quiet, not is she hard to understand. She’s a native English speaker and has a regular-level voice for a woman. The app just doesn’t hear her so the voice-tracking feature is a waste on her. LAME since that’s the reason we went with this app over others. Hopefully an update will fix it. Meanwhile other stuff works as promised..MarcoLandinVersion: 1.7

It was perfect until recentlyI don’t know what happened, but now I’m having issues with not seeing my videos after recording. I recorded 6 videos yesterday but none of my video are showing up in the video library from yesterday’s shoot or before, even after hitting the refresh button multiple times, updating my phone, restarting my phone, and checking for updates for this app in the App Store. I was able to see them before recording three latest videos, then nothing just a button constantly refreshing, saying loading. I even opened the app on my iPad too and still it does the same thing..TNT 620Version: 2.1.8

Excellent ValueI tried using other teleprompter apps (I hadn't known about this one yet) but most of them had subscription models, which makes absolutely no sense. Why would you pay an on going subscription for something you don't regularly use? This app: one time charge, you get a product and it's yours for life. Easy and fair transaction. It works great and has voice tracking so it knows when to stop when you stop and when to resume when you talk. Fantastic app and one of the best purchases I made..Eddyham91Version: 2.2.0

Really nice prompter but it could be betterI like this app and give it 4 stars out of 5 as there is room for improvement. The best feature is that it monitors what I say and scrolls the text automatically. That is awesome. However, one area for improvement would be allowing for a larger font. Currently the font is capped at 10. Why?!! The font should at least go to 14 as there are many folks who have trouble reading small fonts. This is an easy fix and they should roll that out immediately! Second, they should implement a “lock text orientation” option so the text doesn’t change orientation when the orientation of the device changes. Essentially, when I’m finished with the settings, the text should not be flipping around while I’m placing the phone into position on my camera. If they fix these two issues, this app would deserve a 5* and I would update my review accordingly. Overall though, it’s a good app that can be improved and it is worth the $20..Rj daddyVersion: 2.0.9

It works most of the time, but not always.This has mostly been a great asset for me as a professional actor. I’ve only had issues with it once before, and customer service let me know that it was the way the PDF was formatted that caused issues when I copied and pasted into the app. Easy enough to correct. But after the most recent update, I cannot get it to function properly at all and I have to meet a deadline tonight. This is not a cheap app to purchase and has paid for itself easily, but when it does have problems they are extremely, massively, annoyingly frustrating problems..UnderMainVersion: 2.1.1

Lots of room for improvementIf you are using this app with an external camera that has a phone cradle with a mirror, like the Parrot Teleprompter, the narrowest width setting is not narrow enough, especially if you are using the app on a bigger phone like the iPhone Pro Max. Eye scanning reduction is important, and you will definitely look like you are reading what you are saying. Also, there should be a means of slowing down the scroll speed. Sometimes the speech recognition hears you say a line, and the text jumps up the screen making it easy to get lost. Finally, I’d recommend skipping the remote add on app, which is a bit half baked..MattMerkVersion: 2.2.0

Glitch with iPadNice app. I like it but there is a glitch when you try to edit on the iPad. The text doesn’t display at all..NoliereviewVersion: 2.1.4

A great app for a video blogI am using PromptSmart to record videos for my art blog and I am very happy with it..Julie_ArtVersion: 2.1

Great idea not so great executionI love this app, don’t get me wrong. However the bugs of it jumping forward too far or not responding are the reasons for only giving 3 stars. No updates in 9 months either to rectify the issues. I wish this app worked properly because it’s great other than the jumping too far forward while reading..OddmudVersion: 2.1.8

Prompting made easyI love the Teleprompter Pro app. for IOS on my iPad. The voice activated auto-scrolling of text feature is ideal. When you stop, it waits for you to begin speaking again. It’s much better than manual control of scrolling which has a number of drawbacks. The edit functions are easy to use, and it’s clear and easy to read. I invert the text and use a sheet of half mirrored glass that I shoot through with my BMD Ursa Mini 4.6K cinema camera. The video looks great, and people cannot tell that I use a tele-promoter for my scripts. Brock Fricker from Brock Sound / Dreamscape Video, Toronto.Brock SoundVersion: 2.1.8

Not badNot bad and I find it very useful. But voice track just doesn’t work on my iPad..MiccauVersion: 2.1.6

So obvious in retroI’ve tried half a dozen teleprompter apps and this is by far the best. Not having to use some flaky Bluetooth dingus is great. The idea that the app listens to you and scrolls to keep you next line front and centre is game-changing. Get this app if you need a good teleprompter..DsKVersion: 2.1.5

The perfect tool for narrationAs a professional narrator taking scripts into the sound booth or working with an iPad that you had to manually scroll was interfering with my product. Using your app will allow me to read for as long as I like without the inconvenience of rustling paper noises or bumping the iPad screen and losing my place. It’s wonderful, thank you. Mitchell Snaden MitchellSnaden audio.com.Mitch SnadenVersion: 2.1.4

Consider other options?Works fine, but can’t easily tolerate the constant grab for ‘premium features’..ChuknorthVersion: 2.0.9

GreatWorks wonderfully and at a great price point. Highly recommended for producing an online video for research and academia.WrgsegvseVersion: 2.1.3

A real game-changer!It follows my speech perfectly. A must-have if you do public speaking or need to record video lectures. I really enjoy the experience!.KseniiaShmVersion: 2.1

Doesn’t work**** Yes it’s does.So this doesn’t happen often. I posted a terrible review yesterday as I tried the app and it just got hung up trying to process my script. For hours! Given the price of the app, I was not happy. I reached out to their help desk and got a response the next morning. With a couple of simple steps (delete all the scripts, reload my script) it worked perfectly. I mean perfectly! Right down to transferring the resultant video file from my iPad to my Mac seamlessly via air drop. Last night, after I had issues, I tried a dozen other alternatives and none of them did everything this app does. So when the tech support person’s suggestion worked, I was absolutely thrilled. Worth. Every. Penny..Paul SandeVersion: 2.0.9

Love the appThis is game changer. I love this app. It allows me to do 8 videos in one take. No need editing. It’s amazing. Feedback for company; Allow us to chose the size of the box we read from. I could use a smaller one meaning less eye movement left to right on a iPad. Also allow us to lock the video with a full screen preview. Many times I’m on the side covered by text and can’t tell it’s overexposed and I can’t click on face to edit it. I still love it and see you updating it so I hope more improvement in the future. I’ve been telling everyone about this app. It really is a blessing to make video this easy..Dan|Version: 2.0.8

Voice activation is flaky.I initially purchased this app because of the voice activation and was very pleased with the first version I had. The current version seems to be a bit flaky. Several times as I was using the voice activation feature while recording myself, it stopped for no apparent reason. If I moved it past the next line or two, it carried on. This happened twice in the same document and I tried everything to see if I could smooth it out but to no avail. Had to end up using a fixed pace, which really defeats the purpose of the voice activation feature. Other than that, the other features are great..Wishful WatcherVersion: 2.0.6

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PromptSmart Pro - Teleprompter Negative Reviews

Nice, good, but falls well short of advertisedIf you are looking for a good basic teleprompter, this fits the bill. I like its words over minute speed adjustment. But if you are looking for voice tracking, this falls far short of reliable. Maybe it works on short, under five minute scripts. I tried a 27 minute script and it was impossible to use the voice track. For example, if you repeat a phrase or point within a few paragraphs of where you are speaking it often doesn’t recognize the first one where you are actually at and will skip forward to the next one. The voice tracking works better, but still skips forward all too often, in a room with lots of sound deadening. But in a room with wood floors and windows, it freezes up like it can’t understand you. The instructions say stay within 5 feet of the iPad to get better voice tracking. I was within 4 feet in a wood floor room and it was extraordinarily glitchy. So I hooked a Bluetooth mic to the iPad and it wouldn’t recognize that at all. I am on iOS 13.3.1 on a 6th Gen iPad with lots of free memory. If I were buying this for a standard set the speed and go teleprompter, then I would give it a 4 star. Good, not great. But I bought it for the voice track so I could save time in production and it miserably fails in that regard..QuestTrainingVersion: 2.0.9

Big LetdownI really wanted to like this app. However if you’re looking to use the voice tracking feature be prepared for it to stop be prepared to have to manually scroll be prepared for the unpredictability of this feature. It didn’t happen during the trial phase but shortly after I made the purchase nothing but problems. The voice tracking would be a great feature if it actually worked it stops and starts and appears to have a mind of its own totally useless but now I’m stuck with the yearly subscription but definitely will not be renewing. The developer did reach out however made me feel as though it was something that was an error on my end but clearly this is a common problem with this app when it comes to the voice tracking feature . And it clearly dates back and does not seem to be something that PromptSmart is able to correct. If you are looking for a true voice activated scrolling with this Teleprompter app I would say look elsewhere as it is nonexistent with this application..Hallie ReedVersion: 2.1.8

Do not buyMan I really wanted to love this app but it just doesn’t work. If you are planning on using it without the voice control I guess it’s fine but the reason I spent all this money was because of the voice control. There are lots of free apps out there that do manual scroll options for free . The voice control just moves erratically to whatever position it wants. You could be reading the very first line of your script and the app just jumps to the last paragraph with no reason. They have a single line option vs multiple line options where it can move line by line or multiple lines at times but it does the same thing no matter what. It’s impossible to read a script the way you intended when the app has its own mind. I also tried to connect a microphone to the tablet to get better audio to see if the app can understand better what I was saying ,but it does the same thing every time. There is no way of moving smoothly from line to line . It’s a waste of money. Get one of those free teleprompter app and save your hard earn money.JrjeaaVersion: 2.1.7

(Updated) Still Junk - Don’t Waste Your Time**Reached our to their support and got a generic response with a link to optimize my script for the app. No help at all. For the cost and trouble of having to purchase each app separately the performance and support are severely lacking. I’d have better results and save time/money by just manually animating a script at reading speed and playing it in a teleprompter. Previous Review: This app and the remote are designed well but have never worked consistently even in the most ideal conditions and after the latest updates. They’ve both caused lots of headaches when I use them on client shoots and I’m extremely frustrated. Not only does it fail to consistently progress along when words are read but the remote app can’t even scroll properly which means I can’t even stand off camera and manually progress the copy. I literally have to crouch beneath the iPad and scroll with my fingers so the talent can read along. This thing is a glorified text document with buggy auto scroll.Dimitri G.Version: 2.1.2

Avoid this app- unreliable for live broadcasts as it crashes frequentlyI am shocked at how unreliable this app is considering it’s relatively high price compared to other prompter apps. Out of the 5 live broadcasts I’ve used this with over the last two months, 3 times it has either lost the remote connection in the middle of the broadcast or completely crashed! Yesterday it crashed every time I hit “start” on the promoter, I retried anxiously several times as I was going live in minutes, I even restarted the phone and it still crashed every time I hit start! I have up-to-date software, the latest iOS version, an iPhone 8 and XR..this is unacceptable. When it works, it is great. The voice tracking is very accurate. However, if it only works 40% of the time without serious problems, it’s worthless. I am a few days out of the return window and have been trying to get a refund, but so far they haven’t responded. Extremely unhappy with this purchase..Chris Sherman BostonVersion: 2.1.2

Utterly a waste of time.I purchased this app roughly 3 months ago, and I’ve had nothing but troubles since obtaining it. This application came with a fairly high price, so I thought it might be something worth using. Unfortunately, it has been more trouble than it’s worth. when originally using this, I found that the auto tracking of my voice was frankly worthless. I had to resort to using a timer on my scrolling in order to properly have it keep up with me. I have had other problems with the audio where on my mobile devices including tablets, it routinely does not work. However, switching back to the native application on my mobile devices, my external microphone works perfectly. Not long ago, the application was upgraded. Any time I shut the application down, all my settings disappear. I have given this application a try on both my iPad and multiple iPhones. It’s not worth it. Additionally, when I try to get a hold of Tech Support, they were very unresponsive and refused to take any sort of technical support calls or instant messaging over the Internet. Although I spent 15 or $20 buying this application, it refuses to come off of the trial license. Tech Support is unable to solve this problem for me. Overall, I would not recommend this application to anyone. Big waste of money..PepsiJurorVersion: 3.0.2

A bit of a scam I believeI don’t often write reviews but I feel it’s necessary given weakness of this app. The voice tracker is the distinguishing feature of this app, how they draw you in to charge you $20 dollars. But it’s crap. It jumps and skips as you read, your eyes are not able to follow along with a screen that’s constantly jumping and skipping down the page. It’s like trying to read from a card being held up by a guy randomly moving it as you read. So we switch off the voice tracker. But even during the auto scroll it will pause and skip. Why??? It’s on auto scroll. How hard is it to program the text to just scroll at a consistent rate. Seems like it would be the most simple feature for any software programmer to get right. Until they fix these issues I think they are just trying to con you for $20..Jb2467899865Version: 2.1.8

Great app, until it isn’t...I have used this app for years. I have a recording studio in my backyard where I record video and audio in an isolated environment with high end audio equipment. The promise of the VoiceTrack feature is really the headline feature on this app. But today is the last straw for me. I have spent so many hours in frustration with this app. It widens the line between failure and amazement. When it works, I love it—as other reviewers have said. When it doesn’t work, which is often, I want to throw my phone out the window. I don’t want to email support. I don’t want to tweet at them. I want the app to deliver on its promise. I paid for it, and it almost lives up to its marketing. But that “almost” is so painful. I thought I could solve the voice tracking problem with the remote app, but that’s another $2/month. Sounds cheap, but I don’t want to give this company money to fix a feature that disappoints me to no end. I have had people in my studio to film them using this app and I end up having to use my finger to move the script along. What’s the point? It is rare that I write an app review. But here I am. Frustrated to no end at myself for believing this app was better than it is. In the end, I’m the idiot..AgaroneVersion: 2.1.4

Voice System is buggyThis app shows promise. We really like it's layout and features. But the one critical component, voice recognition, is very buggy. We've been working on it for few weeks, following the tips, re-formatting our documents, and checking our microphones. We are in a very quiet room with a very good speaker and a clear microphone and at random times the prompt will just scroll about a page or 2 leaving the speaker unable to continue. It happens at random areas too, meaning on take one it might do a random scroll in the middle, on take two it might do a random scroll near the beginning and take three might have a random scroll near the end. Maybe in the future they can clear this scrolling issue. We have found another teleprompt software that is more stable. Thanks anyway and good luck!.OmnigateVersion: 1.6.1

The Latest Update Has IssuesThe latest update of this application breaks the scrolling feature. For some reason, voice-recognition scrolling stalls about halfway through longer blocks of narration. This is maddening when you are trying to shoot video and are up against a deadline. I had to reset the teleprompter many times and could not get the shoot completed. This led to a lot of lost time and an angry boss who doesn’t get tech and can’t understand why there were delays... :/ Before the update, this application performed very well. It had no trouble scrolling, and was very simple and easy to use. Why couldn’t the developers just leave well enough alone? Bottom line - It seems that after one or at most two minutes of use, the teleprompter stalls and will no longer recognize input. Please fix this ASAP!.AspireELSVersion: 2.0.1

What did you do???I’ve used this app for around 8 years now. I go on today to find all my scripts gone, all my settings removed, not just reset but I mean some were literally removed, as in they no longer exist. For example, fonts! These font options are awful. We’re not designing magazines here, we’re trying to read scripts. What happened to Arial? The biggest issue is the play/pause bar has now been distractingly placed very visibly on the SIDE where it used to be hidden below the glass of our prompters. I’m sure some folks want it that way so it’s more accessible while a device is seated in a prompter, but it is very distracting. At least give us an option where to place it. Love VoiceTrack, understand you guys are trying to make money and all, but please work on these issues!!!.BraydenHolnessVersion: 3.0.1

DON’T BUYPlease be cautious before purchasing this app. It comes with a recurring extended subscription fee in order to use the remote control feature. Initially, I believed that it was a one-time purchase app, but I feel as though I've been misled. Unfortunately, it may be too late to reclaim my money. The subscription model seems unpopular among many users, and I can't understand why these companies aren't taking our preferences into account. I personally prefer a single payment model because it delivers greater value to me. An example of this model that I greatly appreciate is seen with LumaFusion. They offer their basic app for a one-time purchase, then they introduced a multi-camera feature as an additional one-time charge, which I was more than happy to pay..Treasure hunter 99Version: 3.0.2

Several issues make it unusableThe voice recognition only works if you are standing very close to the device. So, because I wanted a more zoomed out view of yourself on camera (waist up), the voice recognition did not work. This app is also not compatible with any Bluetooth presentation remotes. The only remote you can use is a phone with their downloaded app, which you have to pay separately for. I do not want to hold my phone in my videos because that appears unprofessional and unsightly, so I cannot control the scroll speed at all. I decided to switch to the TELEPROMPTER PREMIUM app because it is much more user friendly and can be controlled with a Bluetooth handheld or food pedal remote. I would not recommend this app to anyone unless you want to record something for social media with a script and only show your face..Taylor A 🌵Version: 2.1.8

What a waste of moneyI bought this today because I had a video I needed to record for a work project. First, the Voice Track feature (where it listens to you and scrolls at the appropriate rate) simply wasn’t working. It kept getting caught up. I have no accent and I speak very clearly. There’s no reason for this. So, I went with the timed scroll instead. You’re able to set the scroll speed, but it’s a little inconvenient because you can’t pause or maybe go off on a tangent. Then, once I was finished I noticed that the Video isn’t AVAILABLE. Contacted customer service, which is a chat btw, and where they took over thirty minutes to respond to my chat. They informed me that there’s a problem with the video at the moment. My project is for tomorrow, so I can’t wait for the developers to fix this. I want my money back, as this was absolutely useless..WaitingPatientlyVersion: 2.1.1

StunningI paid for the pro version and have been using it to film videos for six months. Go in today to record my next batch and the app has been stripped of usefulness. Now I’m being held hostage to pay monthly to get what I already paid for? Terrible, terrible business practice. The app was decent, and generally met my needs. But it’s a $10 app at best. No reason to be a subscription model. And not worth $40. Huge mistake. Updated: I was eventually able to restore functionality via “Restore purchases” which hadn’t worked the first time. So. The app is working as before, though I did have to re do all of the settings (text style, mirroring, etc). I still think the app is overpriced at $35, and a subscription model seems silly for this product, but the app works pretty well for my purposes..EricswyattVersion: 3.0.1

Great idea, horrible execution.Some things to be aware of with this app. 1. Yes the voice tracking technology of this is a fantastic function 2. In selfie mode the camera will not allow you to accurately adjust for exposure. Unlike the native camera app where you can tap AND hold to lock exposure, this app only allows you to tap for exposure. This means if you tap the screen to adjust exposure and your talent moves your light can change ruining a perfectly good take. 3. In Selfie mode you cannot see the whole frame of your image. It cuts it off only showing the middle section of your image. The can lead you to not see any lighting problems if you don’t use the native camera app to see the whole frame before you use this app to confirm quality of the image. 4. The voice tracking jumps to different sections out of nowhere on occasion, this can ruin perfectly good takes. 5. Editing scripts on this app is a pain. It’s clunky and not very well thought out. Overall it’s a great concept but the execution of this app has some serious issues. I’ve used this for many shoots since February and I’m switching back to my old app. It’s just not ready for prime time..PhreakwenciVersion: 2.0.9

Unreliable and inconsistent = unusableSince this app only at best sometimes tracks along as you speak, it is useless. I am using it in a stable, dead silent environment to record and it only tracks along for maybe a few segments then locks up. Then trying to get back to where I left off is impossible. I’ve used it a few times with a few minor issue. But at other times it completely ruins my planned session. Since it is unreliable and inconsistent, to me, in a professional setting where I paid for the app, it is therefore unusable. I have messed with it a lot and discovered there is a subscription based remote control. A remote would make this work (if it is reliable, and based on my experience thus far, I’d personally not bet on it) but I’m so frustrated with this I’m not inclined to give them subscription money for sure..Ryan OrwigVersion: 2.1.5

Voice track stopped workingThe app has stopped scrolling with voicetrack.. I deleted and reinstalled the app, still doesn’t work.. My phone’s mic is working fine with other apps.. a Google search for “prompt smart pro voice track stopped working” yielded zero results, except for the prompt smart website.. The help chat on the site is useless because it just keeps asking the same generic questions that everybody already knows, such as “is your microphone connected” or “are you less than 5 feet away”, etc.. Useless.. With voice track working, it’s a 5 star app, but without voice track working, it’s 0 stars, because without voice track, the app is completely useless.. if I figure out a way to get it working, I’ll update back to 5 stars again...Tonyshow100Version: 2.1.8

Very terrible, do not waste your money.I purchased this application 3 weeks ago excited to use the voice activation. The feature does not work at all. Reached out to customer service and they told me to do a few things to see if it’ll work, including deleting the application and reinstalling, and sending over my script to make sure there weren’t any errors. Neither fixed the issue. They told me then to reach out to an email for further support. I reached out, received a response a week later saying they were sorry for the inconvenience. I responded and have yet to receive anything back. Reached out to the chat customer service in the application again and when they responded it wouldn’t even allow me to view the conversation. This application is $20 and a rip off, do not spend a penny on this..Hmarie1496Version: 2.1.3

Voice-activated scroll feature doesn’t workI purchased this app solely due to the voice-activated scroll feature and the fact that almost all reviews indicated that it worked well. I ran a few test runs with the provided test-scripts, and everything seemed to be working fine. However, when I wrote in my own script and attempted to record, the script kept freezing. I retried things about 4-5 times and kept experiencing the same problem. I’d have to reach out my hand every time to get the script going again, at which point it would start working and then freeze again a few seconds later. I tried talking more slowly, tried enunciating, but still the same issue over and over. Sad because this app seemed to have promise. If the issue gets resolved I’ll update my review with more info..Jinkx898Version: 2.1

Horrible “downgrade”Like many others, I’m shocked at how poorly this supposed “upgrade” was handled. No communication about it. I just opened the app that I paid for and have been using for years to find that my account was no longer active and I had to pay again. What’s more, the import from Google Drive now just shows a long list of Google Docs in no particular order, making it impossible to find new scripts that I create in Google Docs. Also, the recording interface is worse—it’s harder to see the text and the preview looks different. What they should have done is grandfather all previous users in without asking them to pay again, and just keep this new subscription feature for new users..MrswittersVersion: 3.0.2

Looked great then fell off cliffI purchased this and tested it myself. It worked great and seemed to fit perfectly for my needs. I then tried using it with a female spokesperson person but the script did not advance. Tried males and again worked perfectly. I contacted PromptSmart and they were quick to respond, stating that this is a known bug with some female voices. However they offered to upgrade me to PromptSmart + for free. I followed their directions but couldn’t get it to work at all. I even tried selecting the option to pay for the upgrade but that didn’t work either. I contacted them again 2 days ago.... nothing. No response. Contacted them multiple times... crickets. I think this has the potential to be a great product but the way it is it’s useless. I’ve gone back to my freeware..NoSleep4UVersion: 2.1.4

Previously available features missingAs an actor, this had been my go to app for self tape auditions for many years. The most useful feature for me was the ability to use different colored text to distingush between characters in the same script. After this recent major update, that feature is seemingly gone. I can only make ALL the text on any given script one color now. This severely diminshes the usefullness of this app for me. Like so many others, I also paid a good deal of money for the PRO version years ago. If that critical feature is now suddenly behind the new "Extended subscription" paywall, I'm out. I had previously recommended this app to many fellow actors. Might be time for us to find a new one....Thespis the MediocreVersion: 3.0.2

The app updated, and now it doesn’t workThe app updated, and now it doesn’t work.Rockstar_JJVersion: 3.0.4

New Version Sucks!The new update not only changed the layout completely but also I lost all of my previous scripts! There’s no way I can get them back. On top of it I paid for the subscription for that month, when the new update comes out the app asks me to pay again! Very frustrating!!!.Lil_tiannnVersion: 3.0.3

Confusing pricing inconsistent experienceI had really hoped for this to be great. I bought it for the voice track technology which as others describes often just stalls and doesn’t respond to your voice or jumps too far ahead. But the thing that bothers me the most is the pricing model. I’ve seen three different sets of pricing depending on where you look. I paid for a subscription to auto start after my free trial ended 6 days ago. I’ve lost all premium features and haven’t heard from back from support in two business days not even an auto-responder..Elan4Life99Version: 3.0.2

App crashes constantly and erases textI’ve been using this app for over a year now and have found its performance unreliable, especially the Voicetrack which either jams up or skips lines and even entire paragraphs even though I use an external microphone that’s plugged into my iPad that I use as a the teleprompter. The app also crashes on a constant basis and when I restart the program, the text wasn’t there..S.StockVersion: 3.0.2

The new upgrade to the app sucksThis used to be an AMAZING app but now it’s terrible I have to keep changing the settings and it crashes all the time And they now want a subscription fee Brutal.Zaq09hulVersion: 3.0.2

New update is horribleNew update has way too many bugs. Vertical mirroring does not work now, so this app is no good for teleprompters. The interface is really confusing. You guys should have kept things simple and stayed with the old version. I am thinking about getting a new teleprompter app. Bad move here from you guys..Awesome5990Version: 3.0.1

It’s Updated Review…. for the Updated AppNow it’s making me pay for all the features I already paid for in one payment with a subscription. I already paid for the full function of the app. You can’t decide to make me pay for a subscription now. That’s bad business..KPKeyPlayerVersion: 3.0.0

Must subscribe to get basic functionalityNeeded to connect an external mic to iPad in order for the device to track reliably. This should be mentioned in product description. Zippers on TP are difficult to use. Carrying case is poor. Unless you want to subscribe for full functionality, skip this one..Gibby 123Version: 2.1.8

Hardly works . Do not buy unless you have infinite patienceThis app is almost non functional. Works 1/3 times. Used it with my iPhone 12 now using an iPad with a different app.Ahart88978Version: 2.1.7

Not that efficientI have been using this app for last couple of months but every time the text doesn’t scroll with video and have to scroll it manually which is very frustrating. Automatic scrolling of script was the feature which made me buy this app but now I feel it’s not worth the money spent..Msingh738Version: 2.1.7

Terrible piece of junkDon’t buy it. Crashes, deletes your scripts all that for $30? I requested a refund directly from Apple. Going to try Teleprompter Premium. So far it’s better but have to wait and see. You would think they would master the basics first, i.e. make sure scripts don’t spontaneously delete..KxkdkeennendkeenjeVersion: 2.1.7

Too expensiveToo many bugs. You buy the app for an expensive price then you have to buy more to get all the features which is ridiculous. So I bought the extras and then a little while later the app randomly resets all my settings and also cancels my extra features options so now I don’t have those. If I try to get it again, it fails and gives me an error code... Way too many problems and way too expensive. The voice control also works perfect only about 80% of the time making it just irritating enough that I’d rather have it off for long scripts. Great idea for an app, way too expensive. Way too many problems like resetting all my settings and having to set it up again like font size, vertical mode, remote use issues, and a few others... Cut the price in half, include all features and fix the bugs and you get a 5 star, but right now I literally cannot use your app as it gives me an error code for remote use (sometimes I’ve already paid for beyond the initial price of the app) so I’m giving a 1 star....Will teleprompter reviewVersion: 2.1.7

Log in EverytimeEvery time I use this app on my iPad or phone, I have to login. It seems like it’s the only app that you have to do this with. Too bad as most of the other features work. Voice recognition still needs work, too..I be like...Version: 3.2.1

Need improvementDon’t waste your money, it doesn’t work. I asked refund..Song234@Version: 3.2.1

You paid for the full app? Too bad! Pay us more now!Yet another app which when logging in after having paid for the “full version” does a bait and switch, and asks you to pay the new subscription fee plastered right as you open it. Then it loves to constantly remind you that your money is gone and that they require you to pay more… Scummy move from yet another scummy company..Taz X14Version: 3.0.4

GarbageDoesn’t work at all.VanndogthedogVersion: 3.0.4

WHY did you make these awful changes?-the app will stop recording without any warning, still looks like it’s filming, you only find out when you hit stop and your video is shorter than expected -video files are stored in the app and can only be accessed on the front page - they don’t show up in your camera roll -for some unfathomable reason deleting scripts removes the associated video from the app, but does not delete it from the app’s storage! Currently 350GB of space on my phone is full of videos I can’t even watch The app *functions* as a vlogging teleprompter. Since the update that’s the only good thing I can say about it.G0ffVersion: 3.0.4

Voice ActivateI was happy the first time I tried it… after that the “Voice Activation” auto scroll didn’t work!.PleaeehelpVersion: 2.1.8

Voice recognition is not good. Teleprompter feature sup par.I am a season videographer and content creator. I’ve worked on large corporate projects and have filmed and created hundreds of videos. I have been around the block a tume or two when it comes to using Teleprompter‘s, and I got to say there are some free Teleprompter apps that are more worth your time than this one. The voice track for this app is what gets you hooked, but the technology to back it up is not up to industry standard. I have tried using this on my phone and it only kind of works. I tried using it on my iPad to get a bigger screen and there is glitch upon glitch. I want a full refund, but I don’t know how to initiate it. Terrible customer service. Do not buy this app at all! Try the parrot Teleprompter or other Teleprompter app, but don’t be fooled like I did. These guys just take your money and they’re not worth it..Jonathon VogelVersion: 2.1.8

Glitchy does not workTotally frustrating and unreliable even when you go through all their help docs and try all recommended options. Such a waste of hours..FeltgenVersion: 2.1.4

Voice track does not workI bought this app for the voice track feature. It does not work at all. It always skips to the middle of the script. I tried speaking slowly, I tried holding the iPad close, I also tried attaching an external microphone. It always skips to the middle of the script and does not work for a single line of script. Definitely not worth the purchase. I will be requesting a refund unless the issue can be fixed..Umar.umarVersion: 2.1.4

Great if the voice tracking workedOn paper, this sounds ideal. A teleprompter that tracks what you say and scrolls the text to match. Unfortunately what you get is frustration to the point of wanting to throw your phone out of the window. If your script is more than a few lines long, the tracking gets confused. It will race ahead or lag behind so far that you can’t read what’s next. If you try to scroll back a few lines to catch up or to re-record a mistake, it will stubbornly jump back down a few screens. I really wanted to like this, but it’s just too hard to get it working properly..Vista Old GuardVersion: 2.1.3

So far it’s not workingWhen I turn it on and speak it just keeps scrolling even after I stop speaking. If this app cannot track me with voice recognition then I really should get my refund back because I just can’t use this app effectively. It’s the only reason why I got the app..Saltspring JamesVersion: 2.1.3

Horrible User Interface and User Experience!The VoiceTrack feature only works 10% of the time. The remote control feature works 0% of the time and has a horrible UI and UX. Don’t waste your money.......OutPerFormAllVersion: 2.1.3

Enough UpsellingSeems like a great app. However, for $30 I expect it to include all features without having to purchase an additional subscription. Three stars...it would have been more if you stopped listening to your marketing people..Dezguy1Version: 2.1.3

Not reliably responsiveI have the paid versions of other popular teleprompter mobile apps and this one has been disappointing for the price. I bought this for the voice recognition, however, this feature isn’t reliable and often just stops recognizing voice/stops scrolling. It gets frustrating when the app suddenly becomes unresponsive while reading through a script..DandydooblueVersion: 2.1.3

SneakyI just finished paying $28 to unlock the pro features so that I could use the remote control feature (separate app) for when the voice recognition fails (giving me a backup option to not ruin the presentation) and then after trying to connect the two apps I discovered that I have to pay an additional $17 (or a monthly subscription) just to use the remote with it. I just payed $45 to be able to use this teleprompter with a remote. Just a heads up for anyone looking to purchase. Shame on you....MarkyMarc222Version: 2.1.3

GarbageUsed this app a few times. Bought the addons. Randomly skipped ahead while speaking. Very frustrating. Tried to use it again a few days later and I’d won’t open. Contacted them for a refund and was COMPLETELY ignored. Complete waste of money and TIME..CRM LtdVersion: 2.1.2

Please avoid this app! It’s the worst among all.Hi, Let me tell you that I am using teleprompter from last 5 years and I decided to buy this one but turnout as the worst experience. Voice recognition get stuck all the time and it doesn’t scroll at my as I wish to set. It has a option but that’s of no use. This app will just take your money without giving you a trial and you will waste your $19.99 for no reason..Sumit KariaVersion: 2.0.9

TOTAL FAILTOTAL FAIL. I signed up for the 7 day free trial, but was charged the full amount immediately. Tried the app for a few hours with a couple paragraphs as my script and it stopped randomly every time and couldn’t get through it once. The voice-operation simply does not work. Unless I’m missing something, if you record landscape in selfie mode, you can’t see the entire screen in order to frame up your shot. The app is also super slow to save each video it’s painful. Read so many positive reviews, am extremely disappointed. Complete waste of money. I would hope for a refund, but won’t hold my breath..FJF123Version: 2.0.9

VoiceTrack is the only key featureOther features like text colours, import from iOS device storage, remote control are all far behind competing apps. Not only that, remote control is an extra paid feature. I probably would only use this for smaller productions where I have to have voicetrack. Otherwise, I’m sticking to Teleprompter Premium. Overall not a great value for the price..IhavenotvVersion: 2.0.9

Worked great before iOS update, now huge issueThis used to work great unfortunately since iOS update now I. An spend hours dictating a script , then save and exit the app. Later to come back to open the script to edit and the page is blank !!! What the heck !! To confuse things even more , a drive symbol shows up in the top right corner of the edit screen in the app?. the only temp fix is to remove the app and reload it to the iPad ; unfortunately when you do this you loose all your work. So very frustrating. Was great now it’s useless waste of money unless this is fixed. So very disappointed!.GizmodudeVersion: 2.0.9

Don’t waste your money!The app doesn’t respond to voice. If you try to get tech support the reply to this issue, they tell you to just put it on a manual speed setting rather than voice? I bought it for voice, but I guess it doesn’t do this?... when I asked for a refund as I wanted a voice recorder, they ghosted the chat... also.. after you pay the $27, there’s still more thing you have to pay for..Lyzabeth LopezVersion: 2.0.7

Since the update, it lagsBe prepared to edit your video together. Even speaking slowly, this new updated version lags terribly. I have to repeat myself 3 times to get it to advance using iPad Air. I am a broadcaster, no accent, professional voiceovers. I do not mumble words. Old version worked flawlessly. This one, not since the update..BetterworkplaceVersion: 2.0.3

UnstableWill not save video record settings and will not record video or audio today. Crashes as well.DeeDee020202Version: 2.0.6

Piece of junkThis app is junk. I recorded a 15 min video and I just refused to save it. Twice!! Waist of my time and money..Pango-FatsoVersion: 2.0.5

Voice track stopped workingI don’t know why, but the voice track feature just doesn’t work anymore..NiiiiicccckVersion: 2.0.5

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