Ecobee Customer Service

Ecobee Positive Reviews

Easy To Use, Mostly Intuitive, Back End / API Rock SolidApp has been easy to use over the past 2 years. My only complaint is the rate at which the various sensors are updated. I have about 8 temp sensors around the house, and their reported values do seem to take a while to update after the app is opened. Other than that, the iOS app and web portal have been great. MUCH more granular than crappy Nest. Much more data available on the web portal. Glad to have switched, and will continue to use for the foreseeable future. Before buying, I read many reviews and negative feedback about backend/API downtime and reliability. I bought it anyway, and honestly in >2 years the platform has been inaccessible to me MAYBE three times? And for very short periods of time. That's not to say there hasn't been ANY downtime, or that it has impacted others more than me. But I open the application several times per day, and have had really minimal issues. Like I said, glad to have switched. A great product and app combination. Thanks 😁..AlejandroakVersion: 8.19.1

Changes in app do not reflect on thermostat…When I first got ecobee in our new home, it worked flawlessly. Whatever we changed on the app, it instantly updated and changed on the thermostat. However, over the last two months since in app update, it’s like it takes several minutes before the changes I make will even be sent to the thermostat (that’s if they don’t revert back to the settings that I had prior — if I tab out of the app and go back, it reverts back to the settings as if I never changed anything). I’ve been on the go from home, went to adjust settings via the app, and the changes will not stick. It just reverts back to what setting it was using prior. I use Comfort Settings and have a schedule set, but it’s always allowed me to change at will to be temperatures we want. Even after removing them temporarily and restarting the thermostat, it’s like there is a massive delay with the app and having the thermostat respond. It’s not our internet connection. All other items we have that works off of our internet does well with an instant response. Anymore, I’m finding myself having to get up and adjust the settings manually at the thermostat when we don’t want to use the scheduled/fixed settings… which defeats the purpose of having a Smart Thermostat in terms of convenience via an app by doing it on the go/not near the thermostat. It’s something that’s been changed in an update over the last 2 months that’s causing us issues..SeriouslyThisIsMyNicknameVersion: 12.13.0

Home IQ is buggy and needs fixed. Can't do power manager for a monthThe homeIQ feature is buggy. I try to see reports but it says I need to add my home details so I click that button to enter them. But the screen with the form to fill out just blinks on the screen and then is gone. So I can't enter the data they want. Updated app, ipadOS 17.7.2 (not the latest OS) ... There's lots of useful reminders and alerts that can be sent to any mobile device with the app installed and registered so you can be aware of any problems or needs to attend to even when away. And location tracking can turn on your a/c or heat as you get near home so it's already started to become comfortable by the time you arrive. Very nice! ... Glad the temp adjustment method has been revised. For a couple years now there has finally been a way to manually change the temp in single degree increments without needing Alexa. So much better! ... (Before the revision, it was very inconvenient to try to precisely change temperatures. There was no up or down button so you have to drag the slider and hope it only moves 1 degree. And since the indication of what temperature it was being set to lagged, you couldn't be sure if you went too far or not until you let go. just a bad design. Glad it was changed.) ... Also, I had bought this thinking i could get a rebate from my power company. Find out it takes a month before the setting to enable power manager shows and isn't available out of box. This means you could miss out on energy saver rebates if that is your plan..Anonymous veriewerVersion: 12.11.0

Great until it wasn’tUpdate from original. They apparently fixed whatever problems and app is working fine again although I haven’t tried to reinstall the sensor. Still, I have a lot of smart home devices and apps. This product is the must troublesome. Biggest heartburn is that whenever there is a hiccup with my wifi, the ecobee products don’t reconnect automatically like all the others. I have to manually reconnect using device. Other than that happy with product. My app starting popping up a screen that says one of my sensors is low on battery. I click ok and it says reconnected them comes right back and says low battery again. Changed the battery twice with no luck. The worst part is that I can’t get past that screen to do anything else. Can’t remove the sensor, change temp or anything, just see a screen with low battery warning. I went to desk top version and I can change temps and all, I removed that sensor from any thermostat setting on the desktop version but app still keeps popping up that screen. Freakin annoying as hell. Finally figured out how to unpair the sensor but that didn’t fix the problem. App still says low battery. The apps are totally worthless at this point as all I can do is see a screen that says sensor battery low. Infuriating to say the least. I wonder if the Nest product had these kind of issues.Dj0723Version: 7.29.1

Good Thermostat, Okay App, Bad Filter ServiceOverall I give the product and services four stars. The thermostat itself functions well. I have no complaints about the device. The app leaves some things to be desired. You can get lost easily in menus and have difficulty remembering where they place each function. The app has been built up over time and could use some spring cleaning and reorganizing. I will also admit that the most recent app update removed all the iconic bee interfaces and replaced them with boring ‘e’ symbols. It definitely shows the device is going mainstream and is killing its unique brand history in the process. That aside beware of the in-app subscription service. They now offer filters direct however, and this is a big however, the filters contain no labeling and I can tell you from first hand experience they do not appear to met the MERV ratings you are paying for. I ordered MERV 13 and based on appearance alone, it’s a MERV 7 fabric at best. I advised Ecobee of this and they didn’t even apologize or offer to fix it. There is clearly no satisfaction guarantee or customer resolution practice. All I was told is that they would pass my concerns along. So buyer beware. The devices are good, the app is functional but leaves some to be desired, and the in-app filter service is suspicious and likely fraudulent at this time..XIXIILXXXIVersion: 7.32.0

Frustrating sensor alertsI generally like my Ecobee thermostats, and the app works pretty well. But there is one long-standing issue that I find is very user-unfriendly. Just about every day, various room sensors will become “not detected” by the thermostat (which prompts an email alert). Usually within a few minutes, or maybe an hour or so, the sensor will be detected again, which causes another email alert. This is annoying, but is nothing compared to the hassle that greets me the next time I happen to open the app to make a temperature change... a series of alerts will pop up, a new one appearing each time I dismiss one, until all of the “built-up” alerts since the last time I used the app have been displayed, turning a quick temperature adjustment into a much longer ordeal. This could VERY easily be solved with an option in the settings to control how long a sensor has to be undetected before an alert is generated. Yes, if a room sensor is undetected for 24 hours, I want to know about it. But i don’t need to receive an alert every time the thermostat doesn’t hear from the sensor right when expected... let us select how much “undetected” time must pass before we get an alert, as it will probably reconnect within an hour (or less)..Michael CaswellVersion: 7.34.0

FEATURE REQUEST: Quick Changes for Multi-Zone HomesPlease add the capability to make quick changes to multiple zones at once. Currently, if occupants leave heat on in a large home with multiple zones (e.g., a vacation rental property with 7 zones) I have to select each device from the home screen, drill down into the quick changes section, and then switch from “home” to “away for now.” The app is also very slow to respond, so doing this right now takes 2-3 minutes. It would be nice to add a customizable smart action to the home screen so that I can do this all at once with a tap, and then another smart action that allows me to quickly change all zones back to “home for now” with one tap. This is especially helpful for rental properties because time is of the essence and because the vacation scheduler is too clunky to manage for a bookings calendar that is always changing and is disconnected from (lacks integration with) that calendar. Alternatively, add the capability from the home screen to make the quick change FIRST, then prompt the user to specify which zones to apply that change to. I hope this is a simple addition to roll out that will enhance workflow for users!.B.herenowVersion: 11.23.0

App Really Good…ButThe app is functionally really good and easy to use. But, if you enroll your device with the power company, they can adjust your settings as they see fit and there’s no way to turn that option off indefinitely. When selecting that option, you’re presented with a notice that you’ll lose credits and will need to contact your provider to unenroll. The notice has an OK option and a Send Email option. The OK option just closes the notice. The Send Email option pops up a BLANK area that should contain the fields required to send an email to unenroll from the program - no buttons, no text entry fields, nothing. The only thing you can do is swipe the blank window away. You’re left with having to disable for 24 hours or for a week at a time. There should at least be some kind of contact info provided to allow reaching out manually - but no info is provided. I’ve tried to reply to email notices sent from the provider that I wouldn’t receive the credit due to my setting being disabled, but no response as to how I can disable it or unenroll permanently. Very close to contacting the Sec. of State and the Better Business Bureau..Wilker_DawgVersion: 26.3.0

After a year, this app is still confusingToday, my upstairs sensor said 71, my downstairs sensor said 72, and my thermostat was set on 75. And my AC came on, full blast. Added to that weirdness, there are whole giant sections on the main screen that I never use, like trying to get me to hook up with Alexa. What happened to the good old days when things were easy to find and then did what they said they would? Update: I appreciate your offer to help, but when I went to the link to send an email, it only offers contact via WhatsApp and Messenger, and then only during business hours. It’s 8:45 pm PST right now, I’d be happy to email you my serial number to get the ball rolling and wait a day or two for a reply, but you don’t offer a support email address. Add to that that tomorrow is going to be way too busy during business hours, so I guess support is not for me. I’ll just keep trying to remember how to make it work (the interface is different, but looks the same on the iPhone and the actual thermostat - where are my custom settings again?) I really don’t like hashing it out in public reviews, but you have no email listed on your support page..PumasaladVersion: 9.15.1

Works but with problemsI have an Ecobee3 at my house and a latest generation Nest thermostat at my mother’s. On paper the Ecobee3 seems like it is better. More customizations, remote sensors have both temperature and occupancy information, native Apple Watch app (Nest discontinued theirs however there is 3rd party support although Google has caused some problems with that), Homekit, IFTTT support. Unfortunately the user experience can be frustrating. App updates break features. Ecobee servers go down regularly (either scheduled or unscheduled). Emails take several days to get a response and the first response will be a canned response without any value. It will take several replies to their response before you will get a reply that indicates they are paying attention to what you are saying. They really seem to be trying but it seems to be a perpetually unpolished product. The Nest thermostat and app generally just work (I’ve only contacted support once and once had to search google for a remote sensor problem). The Ecobee3 works well enough that I’m not going to replace it with a Nest (especially after Google’s takeover and Works with Nest discontinuation). But if the Ecobee3 died I’d probably buy a Nest..ChrisjnVersion: 7.24.1

Awesome product, but maybe could be tweakedUpdate: As of March 2023 I see that Ecobee listened to my suggestion and upgraded the temperature control feature. This is awesome and much easier now to adjust the temperature. Major improvement over the slider. Great work Ecobee. Thanks for considering my suggestion. Original: I am very happy with my Ecobee thermostats and the app. Any time I needed support I was very pleased with the response. I’m writing this review just as a suggestion for the app. Sometimes it’s difficult to adjust the temperature using the slider. At times it will jump up and then I need to try to slide it back down. Just a bit difficult to adjust at times. As a suggestion maybe it would be better if there were up/down arrows in addition to, or instead of, the slider. It might be easier just to tap the arrows up or down as needed. I’m not trying to be critical. I’m just offering some food for thought..Sabres Rule!!!!!Version: 10.4.0

Manual fan control is abysmalI guess they think it’s a feature, but when you set the fan to “fan on”, it goes on - but it also puts on a permanent temperature hold! Setting the fan to on shouldn’t have any effect on the current temperature schedule! It’s absurd! At least on the thermostat itself you can set some limited “fan on” schedule time (albeit still linked to an undesired temperature hold), but they’ve never even propagated this feature to the app. But the bottom line is that temperature holds should be completely independent from fan holds. I’ve contacted support multiple times on this issue without any hope of resolution. And while the app does let you (painfully) adjust temperatures, it’s nearly impossible to bump the temperature up a degree on first try. Why use these slew type controls when simple up down buttons would be much more usable. Who needs to quickly change the setting by 10’s of degrees? - no one! That’s the only reasonable use case for these slew type controls - and it’s just not valid! Some usability engineering is seriously needed!.RSukieVersion: 8.24.0

Minimal functionalityUpdate: when I installed iOS 14.5 today, the problem with eco+ not being present in the app after sign up went away. Changing my rating from 2 to 3 stars now, since it’s still odd that eco+ isn’t available by default, and since HomeKit still locks up when attempting to adjust an ecobee-related scene. Original review: This app does perform the minimal functionality required, but does NOT work for the advertised reasons I bought the ecobee thermostat for. I can use this app to view, adjust settings, and turn my air conditioner on and off, however two key features do not work. When I try to adjust a scene in which the thermostat is present from HomeKit, the Home app locks up. It does not lock up controlling any of my other devices. The eco+ functionality is hidden behind some weird sort of customer sign up option that has to be activated by contacting tech support, and even though I have been told that it is now active on my device, the functionality is simply not present on the app. These problems really need to be addressed!.The tin woodcutterVersion: 8.7.0

Plenty of room for improvementI’ve had my ecobee 4 for many years and it performs all of the basics very well, but smart it isn’t. It’s software and I have butted heads a number of times. When I set up a schedule, I should be telling the system when to change the thermostat setting, instead, it insists on interpreting my schedule as being when I want the set point to be reached. Schedule timing is in half hour increments. Set a minimum schedule interval at 30 or 45 minutes if you need to, but give me quarter hour increments, like start at 3 pm and end at 8:15 pm. Most recently, I realized eco+ considers it necessary to try to save on my energy bill during mid-peak TOU periods when rates are actually quite low. It should be my decision how much to prioritize energy savings during each rate period. Now that I’ve turned off most eco+ features, my schedule works the way I want it to ( finally ), never running the AC during peak rate periods and keeping me comfortable 24/7..Mel507Version: 10.11.0

Instructions for fixing app after last weeks updateI see countless reviews reporting the same issue after last weeks update rendered the app unable to connect to the network. I know because I suffered the same issue and was hovering the reviews hoping to see a response from the developer that was helpful; no luck. Here is what fixed it for me (I am in iPhone’s latest iOS but hoping this fix works across multiple iOS and perhaps devices): Go to settings > scroll down to find and select Ecobee > turn on the “force log out” feature > DO NOT OPEN ECOBEE APP YET > go to home screen and uninstall ecobee app without opening it (this is critical) > reinstall ecobee app > log in now works and you can allow ecobee access to network > FINISH. This worked for me, it may not work for everyone, but I sincerely hope it does. Good Luck!.I Don't Review ThingsVersion: 7.21.0

The device is awesome, but that app tho...We’ve had an ecobee thermostat for close to 4 years. We love it. It does exactly what it says it does. Saves money and provides great controls over household climate. However, since Ecobee’s recent push into home security and their logo change, the app has become pretty frustrating. Now, I have to login to the app every single time I want to use it. It automatically logs me out seemingly every time I close it. For something billing itself as quick and easy thermostat updates from your phone, having to go through the login and two factor authentication every time I want to update the temperature in my house seems a bit unnecessary. Just a tip Ecobee, iPhones have great security features such as Face And Touch ID. Leveraging these features allows users to stay logged in and utilize their built in device security to verify access. It might be a good idea to study up on how to incorporate these features into your app. It just makes sense that cutting edge smart home devices leverage cutting edge iPhone security features..WabygayleVersion: 7.34.1

Help Please! Ecobee Thermostat went Blank?Had my system for almost 2 yrs & worked great. It controls my upstairs furnace. I noticed yesterday the screen was blank / black. Like it was dead? No power? It’s hardwired to my wall. I am unable to use touch screen to wake it up? Went to app & it says it’s offline? Nothing else in my house is offline but this thermostat! I am unable to connect to put WiFi back on through app? With unit dead it’s completely useless! I have no heat to my upstairs bedrooms since yesterday late morning! Contacted help line said 10 min wait I’ve been on hold for over 2 hours? Also sent message online messenger said take 1 he to respond been waiting 3 hrs? Come on I’m freezing over here. Please tell me why would screen go blank? Unable to access my system at all! Unplugged router & flipped circuit breakers & took unit off wall several times & waited & reinstalled with no luck at all. Still OFFLINE & no way to put back online unless thru the unit but my unit is DEAD? Help!!!.Cold As Heck MamaVersion: 9.22.1

User friendly, almost too much :)While I love the simplicity and great control algorithm of ecobee, there might be some areas that need more flexibility or complexity for tighter control. While activating free cooling, it doesn’t give option to also engage DX when needed, sometimes you end up keep bringing outside air no matter how cool outside is might not be enough to bring down the temp. To the set point but just enough to maintain the temperature, you end up having blower constantly working the entire night since it can’t stop as it can bring down the temperature. Not only free cooling hasn’t given you any saving but quite the opposite, a delta T that DX could achieve in 5 minutes turns out to be 5 hours of only blower and outside air with no success, which leads to more electricity usage and shortening the blower lifespan. Within the algorithm there should be a reactive procedure to use DX when free cooling is not achieving the set point..MifaniVersion: 9.15.1

Love the ecobee, but hate the reportsI traded in for an ecobee after having the nest. I like being able to set a schedule and comfort settings. Nest supposedly “learns” your schedule and adjusts accordingly so all you have to do is set it and forget it. But, I prefer more control and I want to set things up myself rather than rely on AI. It is for this reason the ecobee works for me-that and humidity control. I also love its integration with HomeKit and other smart devices and systems (namely hue, Eve home, and nanoleaf). I especially love being able to use Siri to turn on/off, up/down the thermostat. These have all worked great for me. Nest didn’t integrate as well for us. Installation was also a breeze. The one thing I really hate is the reporting feature or lack thereof to be precise. This is the reason for 1 lost star. There is a really cool monthly runtime report that gets generated a few days after the close of a month, which estimates your efficiency and savings. Only problem is if you decide it be extra frugal in the middle of the month and turn off your thermostat to save energy, the report logs this as “unreliable” because it doesn’t compare to other days of the month when there were similar conditions, and so does not generate a report for the month. It is beyond irritating, especially for someone who likes a lot of control. I wish there was a setting to just ignore unreliable data and just go ahead and generate the report regardless of anomalies. Otherwise, I’ve found the ecobee to be perfect for our household..Cindyg4Version: 7.24.1

Good app but updated app has errorsApp is fairly intuitive and easy to use. However, the latest app update removed the ability to see in the reports how much time auxiliary heat was used by comparison to heat 1 or 2 for a two stage heat pump. We have a hybrid natural gas furnace so it’s nice to see the difference of when the heat pump is running or the furnace. Also the app updating with the actual thermostat seems to lag at times. Almost as if it takes a few minutes to refresh what the thermostat is actually doing such as when the heat or cooling is actually on. Another problem is the database they use for actual temperature is far from our house so the actual temperature can be off by as far as 5-6 degrees at times. That can be problematic for people with hybrid heat when a particular changeover temp is set but the thermostat thinks it’s 5 degrees warmer outside than it actually is..D_0201Version: 26.0.0

Eco+ service forced on you with no opt outI’ve got two of these series 4 in our house and have really liked them until the last month. We didn’t buy nest because I just don’t trust google. (Prior review material deleted from here forward.) I’ve updated this review over the last few weeks a few times as I went from a huge fan to being very upset due to their rollout of eco+ and now back to neutral. Eco+ as originally rolled out required you to accept terms and conditions that gave them the ability to enroll you in power company programs that allow your thermostat to be remotely controlled. They’ve subsequently changed it so you can decline them and not receive the functionality. It’s hard to know if this was just a poorly rolled out feature or if they did it to drive revenue as I would assume they’d be paid some type of fee for enrolling customers. In either case, I hope they are much more cautious going forward. Also, I hope that the eco+ function has an ‘off’ setting, not just a minimum. Lastly, unclear if it’s just my situation but the Alexa functionality that has worked like a dream the last year is suddenly hinkey. Maybe it’s just a coincidence. I really hope this company errs on the side of their customer and transparency. As these devices get smarter and more invasive we need examples of companies that take extra care to leave their customers in full control..CpOaktonVaVersion: 7.20.0

Improvements NeededThe app is ok overall, But there are small things that are annoying and you can’t bypass. For example, I know two sensors are pretty far and will go in and out and I’m ok with it. However, every time I open the app it pops up that the sensor was disconnected, and I have to dismiss it. Sometimes there are 6 to 10 pop-ups in a row that I have to press dismiss until I can go to the home screen. I do not want to receive these notifications yet that’s not an option. The second thing is there are more features on the ecobee website than there are in the app which forces me to have to log into the website. Why is this? For example, I should be able to view a history of the temperature of each of my sensors on my app. I can’t, and I have to go to the website. Most people are only using apps now so there’s no reason why more features should be on the website..Angiebaby45Version: 12.23.1

Imposing limits on comfort settings is a failGot a reply from the company with a link to some videos about adjusting the various activities. What the videos don’t tell you is that you have to go into the thermostat preferences, and adjust the cooling range first, before you can set any minimum/maximum temps for the comfort settings. None of the videos or the documentation say this in plain English so it’s easy to figure out. ***************** I understand comfort settings function. But the imposed limits of cooling only when a room gets to 72 degrees during the sleep hours is crap. All the stuff in the media about keeping your room cool at night to help you sleep (between 65-68 degrees) depending on your source. Why is the cooling limit “maxed” or limited to a floor of 72 degrees? Why not allow the user to set is as they see fit as opposed to some arbitrary # that can be adjusted? And what about the ability to completely disable and not use comfort settings and just have a regular time-based schedule that lets me set temp limits like every other thermostat (smart or otherwise) does? Seriously? I am “forced” to use comfort settings, and even then, I can’t set the temps to the desired range. Please add a feature to disable comfort settings, and if you keep it, let users set whatever temps that want without imposing artificial limitations because someone “thinks” it’s best. I’m completely capable of making my own decisions and configuring my home to suit my needs. This ecobee app and thermostat make this impossible..ShawnhankVersion: 7.25.0

Good appWorks as expected!.PatyFBragaVersion: 26.9.0

Just sayinLove this app. If possible, please consider going back to the way it used to work - when I opened the app, I immediately got the temperature screen. This business of having the option to choose from temp or remote sensors creates an extra (unnecessary) step. Why change something that was working so beautifully? Just sayin’..MamalovestarVersion: 7.12.0

Please go back to the previous logoI love the bee! Current logo with a single letter e is ugly!.Zhangl64Version: 7.32.0

Ecobee is great but...The old app icon was far superior..WhiteZero19Version: 7.32.0

Bring the bee backTerrible looking icon in general even more so when compared to the previous one. Otherwise good app, 5star when you bring the bee back..BnajmeddineVersion: 7.34.0

Great app, awful icon!!!Last update changed the app icon and it's awful, ugly and atrocious!! Please bring back the old icon. Otherwise the app is great, very useful!!.ClaudiuVersion: 7.32.0

Old app icon betterAmazing app but the old logo was far better, please change it back!!.LilysMCVersion: 7.32.0

Please fix camera settingThe app and the products are great, however, please fix the issue where once the alarm is disabled the cameras automatically turn off. Or at least make it a setting so that the person can choose whether they want this or not. There are countless threads online about people complaining about this issue, for years..LightForce77Version: 12.5.0

Widget doesn’t work anymoreThe widget doesn’t work anymore (blank white screen), which is unfortunate, because it was super useful..GhostJinSakaiVersion: 11.3.0

Widget not workAfter last update widget not working. Ios 17..AgaruppaVersion: 10.18.0

Set point temp is showing wrong temperatureSince the most recent update, the set point temperature is now showing the wrong temp on one of the screens on my app. The screen that shows all sensors and the temp, now shows 22.5c when it’s actually set to 21.5c. When I lower or raise the temp, then it’s accurately showing those new temps. For some reason It just won’t show 21.5, it Shows 22.5 ?! And this is ONLY on the multiple sensors screen in the app. The other screen that only shows the stat temp, displays the accurate set point is 21.5. This is annoying can you please update and fix this. I’ve tried logging out, and deleting the app. Nothing changed. Please help!.GreerHogVersion: 7.50.0

DecentNot bad, but would love to see an updated widget for iOS 14. The legacy widget cannot be added to the home screen, and quick comfort settings on the widget would be nice..Gene.ccVersion: 7.45.0

Great appOther than some old bugs that seem to be nuked now, the app itself seems to work well. Note: I'm not a fan of the new corporate looking app icon (a simple "e") The old icon had a way more "feels like home" compfy feeling with that little bee. I'd recommend going back..Cylac76Version: 7.32.0

Comfort settings adjustment is brokenOn iOS. I’m guessing you have some rules that makes it only accept certain ranges but it’s unclear and clicking save changes the UI temporarily and the it reverts to the previous. You can only find out if you check again..Joshua MaBVersion: 26.9.0

Great app but missing featuresThis app is good, however is missing important features. The model I have is the primum one. This one has air quality monitoring for CO2 and COV. These values only show air quality reading but I can't do anything to improve it. For example, I have all my exhaust fans controlled by a Kasa smart switch. If I had the CO2 and the COV available for automation, I could automate the fans to run if the air quality is not clean, and stop when clean. This could be really great. Also, even though it can be connected to my Alexa account, it has English only. So other members of my family that doesn't speak English, cannot request simple commands like turning the lights on and off. If you already have the best thermostat in the world, make it even better by activating all its capabilities..Titobac09Version: 26.8.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 26.11.0

Ecobee Negative Reviews

Power outages result in Alerts that shouldn't be.For about the past three power outages, so the last few months, every time the power goes out and comes back on, it alerts me that I need to change my furnace filter. When I click into it, it tells me that I've already addressed it, I click "got it," but the alert is still there and I have to go and change the date that I actually changed the furnace filter so that it'll go away., because though it tells me I've addressed the issue, the alert doesn't go away. This shouldn't be an issue, this should be something that is kept within the system, not where it can lose that information when the power goes out. I'm the one who deals with that stuff, and my family members drive me crazy until I fix it, because it really should not even be an issue. It drives me crazy because I shouldn't have to go in and change the date back to the date that I changed it. It should already know that. Like I said, this has been just over the last few months, this wasn't something that always happened before. We've been Ecobee users for about four or five years now. This is something that could cost people money that they don't have, or shouldn't have to spend, if they can't remember what day they changed their filter, so feel the need to do it again, just because they can't remember. Think about the elderly, who may not have the memory they used to, but are still capable of doing things for themselves. If they're being told that they need to change their filter, they're probably going to change their filter even if it doesn't need it. That reminder is supposed to help, not cause problems..Mom24monstersVersion: 26.0.0

After years of WiFi issues, can’t recommendI’ve had an ecobee3 lite for approximately four years. While the thermostat generally works fine as a standalone unit, the WiFi connectivity is unreliable, as is the HomeKit integration. The latter isn’t so much of an issue in my case, as I primarily rely on the ecobee app…when the thermostat isn’t unexpectedly offline, which is my primary problem. A quick search will reveal a history of WiFi issues with ecobee thermostats. Perhaps they’ve been addressed in the most recent models; I can only speak to my personal experience. In short, my thermostat goes offline often, and at unpredictable times, for periods of one or two hours or more. At various times over the years I’ve done the troubleshooting set out in ecobee’s materials, and I’ve followed online tips and suggestions from others experiencing similar issues. Sometimes it appears that the unit is off the local WiFi network, while at others it behaves as though it’s connected but can’t reach ecobee’s servers. Other devices on the WiFi network remain happy and connected. I’m done going down the rabbit hole. Given that continuing, unresolved issue, I’m disappointed in the level of “flakiness” with the unit’s WiFi connectivity and can’t recommend ecobee to others. I’m leaving my thermostat in place for now, while keeping an eye out for potentially better alternatives..Fastone1Version: 8.18.0

Frustrating change of termsWe have used our ecobee for the last three years we have lived in our home. The thermostat was installed by previous owners and came with the house. My partner was hesitant about the device when we bought the house, but I assured them it would be an upgrade. We have enjoyed the thermostat until they have now forced use to sign up for their “eco+” program. While many of the benefits are useful, it also enables unilateral control of my thermostat settings by an outside entity. As I have small children in the house and our area reaches remarkably high temperatures, I should not and will not have to justify to any group the temperature of my own home. We try to keep our house moderately cool, with a mind on our power use already. I simply cannot risk putting our kids down for a nap and finding that our ac has been turned off/up to 80+ degrees, which is reported my many users who have already opted into the program. The app has locked me out, stating that I must accept the terms of the eco+ user agreement in order to continue to use the app. As I do not agree, I have stoped using the app, so the utility of the system is remarkably diminished. We will be replacing our thermostat this week with a “dumb” programmable model to avoid future headaches. Thanks for nothing ecobee, you wrecked a good thing with this forced upgrade..368)(Version: 8.12.0

Ridiculous comfort settings app schedulingI have had the ecobee + for about 3 hrs now. I mainly bought it because I wanted a smart thermostat but also the ability to add a sensor to our upstairs bedroom. I had a Honeywell WiFi thermostat before but they did not offer a remote sensor. With my old smart tstat it was SO SO SIMPLE to create a schedule. From 8am to 11pm I want it THIS TEMP and from 11pm to 8am I want it THIS TEMP -VERY VERY SIMPLE request would you not agree? Well Ecobee totally over complicates this with their “home, away, sleep” comfort settings. It is so ridiculously difficult to set these up OR it’s the app screwing up I do not know. But Ecobee, PLEASE will you create a DUMB MODE to just set by day and time and that is IT??? Does it tell me to replace my filter? Yes. Does it show me the weather forecast? Yep. Does it do or SAY it does all kinds of other stuff? Yes. But the most simple things are the most important. Fix the app and or make something way more simple for schedule a certain time and day. Another complaint is the remote sensor will think we are not in our bedroom because we are ASLEEP! Duh, not moving a whole lot there. So that did not help that issue much for me either. I cannot recommend the Ecobee to anyone after using it for 3yrs and do not understand how the reviews are so good on the app. I am probably going to install my Honeywell back just for the simplicity of it. BTW I am an IT guy for a living, so I am comfortable with tech stuff. In the end I think Ecobee needs to remember that sometimes “less is more” when it comes to technology..TheruckmanVersion: 8.12.0

Worse and worse with every updateWhen I bought this product several years ago it worked fine. Really. Always connected, fonts contrasty, right size, simple and logical interface. Nothing fancy, just right. It looked like the company hired good professionals to write it. Then the updates started to come. Good Lord! One worse then another. Fonts get smaller, sometimes you cannot see light gray font on the white background, interface got less logical, suddenly it would ask for a password, etc. And if that would be not enough recently it started to just hand there forever not connecting.... When I bough it it worked so good that I did a foolish thing to recommend it to many friends. Now I get calls from them when it does not work, or their mothers when they need to change something and dont remember which screen. Looks like company decided to save money, fired the developers and hired a stupid cousin of a their bookkeeper daughter-in-law from 8th grade... So, dont make my mistake - if you bought it you have no choice but suffer for your naivete, but God forbid you recommend anybody else to buy this... And to the Ecobee programmers - go back to school, guys. Or not - nobody who bought this would buy newer hardware version anyway.....AlexCh.Version: 7.7.0

Want to like itI purchased an ecobee because of weeks of research and reading reviews it seemed like I would have more options with this thermostat. Nest was our other option. There is one quirk with the app that I cross my fingers will change every time there’s an update. But it doesn’t change. If the furnace is temp matching or to meet a sensor temp setting and then I override that effort to a different temp (this automatically diverts to the main thermostat reading)BUT THEN AFTER TIMR I CANCEL THAT OVERRIDE, it doesn’t go back to reading the sensor temp, it stays with the main thermostat temp. This is beyond frustrating. Every update I think this will be fixed and it never is. So for exact example, my daughter’s bedroom is the control sensor after 8pm. Her room needs to be 67. But if during that time the living room is 65, and I want it 68, I override the thermostat and the main thermostat gets set to reach 68. When I want to intentionally cancel the override, the reading doesn’t go back to the sensor in my daughter’s room. Which is the sensor it reads every night. Works some reason for overriding but then canceling the override is too much for ecobee. Regret buying. Seems like a simple fix that I continue to wait for..AshlpayVersion: 9.24.0

Forces too large a range of temperaturesThe ecobee thermostat / this app do support the idea of automatically switching between heating and cooling based on your temperature preferences. However, they force the cooling temperature to be five degrees above the heating temperature, and of course you have to be outside those temps do it to actually kick in. So where I live the temperature regularly changes 20-30 degrees per day (unlike Silicon Valley), and I’m constantly having to manually alter the settings to get the thing to maintain a comfortable temperature. And it doesn’t always “take”. For instance, last week was warm, so I had the cooling set to 67. So the app lowered the heating temp to 62. But last night was cold, so I had to manually set the heating temperature to 65. But it refused and set it to 64. I had to do it 3 times before it accepted 65 as my preferred heating temp (and it increased the cooling temp to 70 despite the fact I don’t want I to). So tomorrow when it gets warm again (or this afternoon?). I’ll have to go back and drag the cooling temp down to 67 again, and it will take my heating temp back to 62. It literally takes less time to get up, walk in the other room, and manually set a dumb thermometer to the temp I want rather than to use this app..SpratdogVersion: 9.24.0

Lacking in basic functionalityUX in this app is incredibly unintuitive and un functional. What the product touts in automation and simplicity it sacrifices massively in capability and ease of use. Despite it being smart enough to connect my thermostat to my phone, I can’t set custom schedules easily from one menu screen, and even the silly profiles that you can set them from they can only be set in 30 min increments. I have to go to a completely separate sub-menu to adjust the temperature for those profiles (!) If I ask the thermostat to run manually until a particular time I’m given 3 options: 2 hours, 4 hours, or until the “sleep” profile. Why I can’t set this to a custom timer is beyond me. UX team seems to be so lost in their own pitch they can’t see what a garbage experience they’ve created. The whole point of an app connected device is to allow this basic customization easily and away from the old units that were a nightmare to navigate. Apparently they’ve just moved it online. I’m not looking for home automation, I’m not looking to buy a set of sensors, I just want my thermostat to allow me to set custom settings via the app remotely. Guess that’s still asking too much in 2024..Bejammin21Version: 11.11.0

Multizone systems BEWAREI purchased 6 brand new ecobee units for my 2 unit, 3 zones each, system. Once the ecobee’s were installed I programmed the units, grouped each zone to each system for a total of 2 groups. This is necessary so you don’t have one thermostat calling for cool and others calling for heat. My house is big and not only does it have a wide variable of temps by zone, i didn’t want a guest changing the thermostat while the remainder of the tstats may be in a different mode. This could wreak havoc on the unit. So having the ability to group tstats was a prerequisite before purchasing the ecobee tstats. After installation and programming the system worked without flaw. So happy I was with my expensive purchase. That was until earlier this year when ecobee decided to turn off the grouping feature for all ecobees. I’ve contacted support and they have no plans on correcting this blunder. I’d really like them to allow me to return these for a full refund. It’s not right what they did. They still advertise on their website the Tstat allows for grouping. Which is not the truth. I regret doing business with them. Beware if you have this as a need..JryanfordVersion: 10.22.0

Going downhillUpdate 3: The app keeps forgetting my settings, requiring me to dismiss an ad and setup my entire thermostat and security system every time it’s opened. Whatever they updated has made the app unusable to start 2024. Update 2: Ecobee has started abusing push notifications to spam about new products and share marketing messages. For a product I depend on for security this is especially gross because if I turn notifications off I could miss something important. Will be skipping ecobee in my next place if this keeps up. Update: Got shown an ad on the main screen for a thermostat. I already own one so not only did ecobee crud up the experience, but they also did it unnecessarily. Shameful. This app is stable, well designed, and easy to use. I love the card UI and animations. My only gripe is it seems to be buggy when switching states. For example arming my system always shows a red error on the devices count. It also sometimes shows a “Self monitoring” badge even though I have a subscription. I have to refresh for these issues to go away. Something about how the app handles states is off. Generally very happy with my ecobee hardware and software..RickSanchez007Version: 10.24.0

Nice to Have. Slow load and inaccurateIt’s nice to have for remote control and monitoring, but in the year we’ve had it it doesn’t seem at all accurate. Humidity readings seem accurate but the thermostat won’t address it when humidity controls are used (I.e. when the humidity is high the system doesn’t work to get it under control). Additionally, there’s a significant lag in communication between the thermostat, secondary ecobee device and the app. You will see different readings between all 3. Temperatures are always off by 1-3 degrees from reality leading to rooms getting stuffy and or too cold. Lately the app is taking longer to load and will show a different temp and or humidity level two or three times in less than a few seconds. The slider control is very fickle for changing temps and when you change your setting, the room temp reading changes by 1-2 degrees from what it just loaded which doesn’t make sense. For example, I open the app it says 73 degrees, I change the setting to 70 from 72 and then the app will say the temp is 74. The AC should already been on anyways but now it’s in overdrive because it’s so far off the setting..RandoReviewer21Version: 8.4.0

PassI am not a fan. I will eventually go back to a regular old school thermostat. I bought a house with these installed and it is very frustrating to use. I try to turn my air down before bed, it says “70 until 11:30pm” Why? I don’t want it to change at 11:30pm while I’m sleeping! I try to change it to 75 when I wake up, it says 75 “until 8:29am” or whatever random time it chooses. I want to control my home temperatures, I don’t want it controlling it for me. So it becomes a fight every time I try to adjust my temperature and I’ve fooled with the settings several times to try and make this stop but it doesn’t seem to work. This feels like something straight out of a Black Mirror episode. And it senses when someone is in the room!? I don’t want that at all. I don’t need my thermostat connected to my wifi either, nor do I want an app to use my thermostat where I am advertised to, nor do I need my thermostat lit up all hours of the day and night. The design is pretty and I guess it’s a neat concept but I am not a fan at all. And why does my fan kick on every 10 minutes!? I’m so tired of “smart technology.”.DesifoxxVersion: 12.18.0

Generally ok, recent UI tweak made temperature changes much worseThe app was generally fine and worked most of the time. However, with a recent update, they made it much more difficult to use the temperature vertical “slider” to say change the temperature up or down a few degrees. It’s now much harder/impossible to see, as you’re sliding the temperature and guessing what it’s at, where you’re at until you release your finger. You then have to see what it randomly ended on, then randomly guess how much to slide up or down to go up or down the desired number of degrees. This usually takes like 10 tries to get it right and results in a lot of random temps being sent to you ecobee before you get the right change. It should show AS YOU’RE SLIDING what temp you’re at so you know how much to adjust or when to release. It seems to only be broken on the main front page of the app - if you click the temp it goes to another similar page that still works at least a bit better (this is why i gave 2 instead of 1 stars). Front page should work the same way, as it previously did. Please fix quickly..Tommi deezVersion: 7.44.0

Love the thermostat, app not so muchI have a premium thermostat and so far I have had no issues with it. The app on the other hand is glitchy, and continues to ask me to “complete set up” every time I go to the discover tab. For example, adding home details always pops up and shows that my house is from the 2020s. I’ve changed this to an earlier decade on both the app and web portal, but it still reverts back to 2020s. Like someone else has already mentioned, customer service always go with the same generic answer and says “your thermostat is working fine”. Oh and good luck claiming rebates via the app. I have attempted this 4 times now and my application doesn’t go through. I get an error message prompting me to add my personal details exactly the way it shows up on my utility account. When I fill out this page I get an error message every time. Customer service solution? “That’s your utility company not us.” Really? So when you have app issues, contact your utility company? Sighhh. Frustrated by the lack of problem solving on the customer service end. I gave up..Slick12ickVersion: 9.24.0

Doorbell and Premium Thermostat DisappointedSo normally I have good things to say about ecobee. Have had their products for a few years now. Got the doorbell and was pretty excited. Doorbell goes off and I cannot pull the live feed on the app. Appears to be too much for it. If I am in the house it takes an unreasonable amount of time for the live feed to pull up on the premium thermostat. Will probably end up returning unless I have assurances of an update very soon. Would be nice to be able to control doorbell light. Only turns on momentarily after the button is pressed. Would be great if integrated better with HomeKit. I understand wanting to setup recurring revenue but would be nice if allowed video to save to home app. I have gig internet with Xfinity, so speeds should not be an issue. Latest, expensive, mesh Orbi system in case anybody is wondering about capacity or coverage. Additionally premium thermostat appears to not be able to control fan on furnace. Would be nice to be able to turn fan on to circulate air. Installation was done with the assistance of an ecobee tech..GonzalezleVersion: 10.21.0

A frustrating app interfaceI’ve switch to the Ecobee Smart Thermostat Premium and so far I’ve been pretty disappointed. My biggest letdown begins and ends with the app and its “features”. Something as simple as “is my AC currently running?” is not a question easily answered as the app does not seem to clearly convey to you when the HVAC is running. This is because the app interface, to me, looks no different when the AC is in operation than when it is not. At least the actual (physical) thermostat shows a different display layout when the HVAC is running to cool by generating a thin blue boarder around the display. Besides the interface shortcomings, the app itself is buggy. As an example, I tried today to set new alarm/ alert triggers for the humidity and temperature levels. Every time I make an adjustment in the app and use the back arrow, thinking the new setting is now locked, the app reverts back to the original set points. This is extremely frustrating and makes for a poor user experience. I’ll give this device a few more weeks before I decide if this is just too much to deal with on a daily basis..PIT in CLTVersion: 10.11.0

New widget update is a failure IMOThe new widget is no longer found in Apple iPad or iPhone “Customize” area. I can only add the Home Screen widget. I didn’t like the Home Screen widget from the beginning. This widget only lets me see 3 out of our 7 sensors. So this “update” reduced functionality and convenience and is really useless if you have more than three sensors. The whole point of the widget is so I don’t have to open the app to check on our rooms. Since our 3 story house is old and doesn’t heat or cool evenly it requires monitoring especially during spring and fall when temperatures vary drastically daily as well as between day and night. I can’t schedule around the weather. The old widget was extremely quick and easy for a 2 second glance to see if any adjustments needed to be made. I can’t see all of sensors in the app all at once either just by opening it. Not to mention the app takes time to load (which it frequently has to be shut down and reopened a second time before it actually does load) then to click “See details” so I can see them all at once vs scrolling up and down..AllystryaVersion: 9.17.0

Just not good.Want you fan to turn on via voice command… done, BUT they’ll adjust your temp as a courtesy/side effect. Want to use the ecobee app... 6 seconds to present controls & another two or three seconds to see fan controls… and… keep waiting for the change to happen. Wait… they’ve added Siri Shortcuts support. That’s good right? Wrong. “Hey Siri, Fan On”…. And the fan turns on, but that is NOT all. The temp setting also adjusts… however it wants. So much is slow. Why does every command have to communicate with Ecobee HQ in Siberia (or wherever) just to do very BASIC things right here where me, ecobee, & my phone are? So much is clearly NOT local to your house. …& how in the world is the ecobee app oft showing the thermostat offline while the Home app & Siri are actively controlling the darn thing???? Worse, when you discuss with ecobee tech teams... lip service and “it wasn’t designed that way” are the nicest you’ll get. I wish I had not purchased this thermostat. Another update of “hey email us”…. Your updates damage your cistomwrs instead of helping them and offers of help produce zero results beyond wasted time..JayJayVersion: 8.24.0

Just badI don’t understand the high rating for this app. The UI/UX is awful. Trying to find what you’re looking for is very difficult. And one of the most important things about a smart thermostat is being able to monitor your usage data. Yes, the data is there but it’s just not usable. It is in some weird format that is not really human readable so I can’t do anything with it besides seeing approximately what time the heater turned on at. They don’t even provide a summary for the day or any way to compare day to day usage. I wish I could just use a nest because that is a very well designed product, both thermostat and app, but it doesn’t work with HomeKit. I’m not sure why ecobee doesn’t just copy the nest app since there’s a perfect example of a good design out there already. I was hopeful that they would improve it but it’s now been years and they have not made a single change. And I can’t forget the fact that you are not allowed to see your data at all on the phone. Please please please fix this. Stop focusing on useless stuff and fix the important things..Matt "The Man"Version: 10.19.0

Buyer BewareI do not usually make comments but I purchased 2 of these smart thermostats last year. Over the summer one of them failed. Called support whom said the unit was bad and it would take 7 days to get a replacement. They ship replacements from Canada. Spoke with a technician on the phone cause I wanted to use my other thermostat as a temporary. They informed me that there was something wrong with my cooling system. Told me to call a HVAC company. Called a company who came and charged me 200 to tell me the wires were hooked up wrong. Called Ecobee to see if they would give me the 200 I paid to a repair man for the mistake Ecobee made but they would not. So middle of summer and I have no AC and I’m out a additional 200 for someone to come and say it’s the wiring when the Ecobee support had me do all sorts of wasted time experiments for no reason. Lots of app updates but not much changes. I’ve been asking for fan timer options to appear in the app for over a year now and as many times as the app gets updated no change. Looking forward to tossing these thermostats and going with Nest..AudiobeamVersion: 8.22.1

Warning!If you think you may ever need to change user details such as owner name (maybe you’ve gotten divorced, married or have sold your home to someone else), email address, etc… be prepared for a very complex, frustratingly LONG experience. In my case I’m simply trying to change my email address. You would presume that this would entail simply logging into your account, making the quick change, saving and logging out. Wrong! You must deregister every thermostat, delete your entire account, wait for ecobee to ok the deletion (which they openly admit might take “awhile” and then proceed to wait… and wait… and wait. No way to control my thermostats away from home now. I have to walk upstairs to control that one when I am home. None of this includes the hassle of going back through the process of setting up a new account, re-registering 4 thermostats, creating all new programs for each of them… JUST TO CHANGE MY EMAIL ADDRESS! This is inexcusable! So again, beware of ecobee if you think you will ever need to update info. It’s a maddening process to say the least..TeNoTxVersion: 9.13.0

Used to be excellent; got slow and annoyingUsed to have absolutely no problems, for the last 4 years it was a delight. Snappy, easy to read, showed the right info, let me change the temperature and settings easily. Great. Recently they’ve been making updates that have changed something. Feels like change for change’s sake because I don’t see improvements to my experience here. What has changed is how quickly it shows the status, how quickly it makes changes, new loading spinners and new waits when you do even very common actions like change the temperature. Not to mention new downtime—times when the app just doesn’t even work at all. It’s become irritating, and that’s the opposite of what I want from a simple thermostat. Love ecobee, I hope they bring the app back to par. Until then I’ll be going through my Home Assistant integration for most things. Sad it’s going downhill. Update: no, the support suggestion did not work. The app is completely unreliable lately and needs to be fixed, not worked around. Fix it!.Trisweb1Version: 8.9.0

Alerts are brokenI have both Nest and Ecobee thermostats. My Ecobee is only a couple months old, and I thought I liked Ecobee better, but now I’m not so sure. Now that temperatures are cold and it’s heating season, I keep getting auxiliary heat alerts every time I open the app. But not just once... when I tap to dismiss the notification, and it keeps on popping back up, at least 5 times, which makes it very difficult to adjust the temperature (or do anything at all) when I keep having to dismiss alerts! Not sure why the app has to notify me 5 times that the auxiliary heat ran before I can finally use the app. I am thinking that maybe the alerts are “piling up” over night, then when I open the app in the morning, it alerts me for every alert that “queued” over night. Not sure. Other than the wild alert popups, I prefer Ecobee over Nest. But the Ecobee alerts need to be fixed. And until they are fixed, the app is annoying. Additionally though, the data that is accessible to the user if you login to your account on a desktop, is excellent compared to Nest. Again, Ecobee wins. BUT FIX THE ALERTS!.ThejdoeVersion: 7.21.0

Poor Scheduling Clock3years ago, I would have given ecobee 6 Stars if I could have! They had the best home thermostat App on the market, and were very user conscious. Even made a change to the App based on one of the suggestions I made to their support team. TODAY, their App is disappointing, and like other companies plagued by inability to hire, the support team is courteous, but NOT engaged. Here is my major issue. When establishing your “schedule “, instead of being able to choose a TIME for the event(70 at 8:15am), you are now limited to 1/2 hour increments, rather than being able to choose a specific time that works for your schedule. You can waste a lot of energy in 30 minutes, not to mention the heat coming on, and waking you up 30 minutes before you need to get up! Please bring back the clock you once had, that allowed me to build a schedule that worked for everyone. As a minimum, 15 minute increments are a must. Please don’t allow the Utility Companies to dictate your programming. You were once a user driven company..RJRCOVersion: 11.7.0

App problems, mainly with homekitWhy is there a limitation on setting a custom comfort setting to a scene, the only options are just 'home, away, and sleep'? Why is this limited? It is the only way to do certain home automations for this "homekit supported" product. The only alternative is setting 'custom thermostat settings' which in no way offers the same amount of customizability because ecobee developers have half-baked that feature in the homekit scene setting portion of the app. I would like developers to implement this and I want a response from ecobee on why this is not allowed on a product that should "support homekit." Also, when editing the comfort setting in app, it often does not save, this is a bug. Lastly, ecobee continues to remove my poor reviews from the App Store instead of improving their product. This concerns me greatly. Update: another bug found, the ‘custom thermostat settings’ integration to homekit is broken, it does not work at all. Great work on your app ecobee. Update 8/3/25: more slowdowns and bugs, straight garbage product.CRimsonEagleXVersion: 12.14.0

What happened to the visibility of sensors on iPhone?If you have more than three you can’t see the status of sensors. The latest update has made the app significantly less usable. Yet another “update “ and the functionality of the app has gone down again. Previously the app replicated the interface of the main unit which was intuitive and functional. Now it barely allows monitoring of a portion of the systems abilities. I am seriously considering switching to nest or something similar to improve the app experience Very disappointed with the direction the company is taking this app. Additionally after 4 years there is still no option to manually trigger a data call from a remote sensor. There is still no time stamp or ability to update the information provided by the remote sensors. So when it says a room is occupied or not you have no idea for how long nor the ability to override the sensors determination. The most disappointing thing is that it at least mirrored the main device until recently. So at a minimum you could interact with the app the same way you would with the thermostat in the main room. Now that functionality is gone. I totally agree that this app is less and less useful with each update. I truly do not understand what the direction the developers are trying to move towards. Please take a step back and understand the damage you are doing to your user base by making the app increasingly more difficult to use and less useful with every update..Ckg77Version: 7.8.0

Latest version of App is glitchyIPhone with iOs 17.7 I have been with Ecobee for nearly 3 years. Because of my crazy schedule I use the App several times a day to adjust the temperature manually. I never had a problem with the Ecobee App until I downloaded the latest update a couple weeks ago. Now after I change the temperature manually in the App, the pop up asking how log I want to change it till, either doesn't show up at all, quite frequently shows up for a half a second and then disappears before I can select a option or if I select a option doesn't change the setting in the app so I have to try it again. It is very frustrating since I have to try to change the temperature several times before it works as intended. Again in almost three years using the Ecobee App nearly daily , I've never had this problem. Only with the latest update. Please have your developers look into this App issue. Will wait for another update. Hopefully soon..Tôm_FVersion: 11.18.1

Could be betterApp needs a UI refresh. Its become dated and takes way too many drill downs and hunting to get to basic functionality like switching heat/cool/off. Things are way too buried. Also the widget doesnt work anymore just keeps saying update widget configuration. Would also be nice to see ability to view individual room temps from widget like before. But fix the widget first so it actually works!.SamuraiSunVersion: 8.19.1

App doesn’t update temperature in the background.Simple, easy to use app- but you can’t just go in and change things quickly. Takes 5-10 seconds to update, which is a pain..Nathan663626627Version: 8.21.0

Icon Update 👎👎👎Who approved this new icon? It actually looks more like someone forgot to even include one! First the never ending advertising attempting to constantly monetize your customers with a subscription, and now a rebrand to indicate what exactly? Corporate greed and revenue streams should be on everyone’s mind when they use your app and product? Your previous icon is/was instantly recognizable. This plain “e” icon is horrible, and now looks like your app was so lazy that it never bothered to set it’s profile photo! 🤦‍♂️.•• Jason ••Version: 7.32.0

New app icon sucksPlease bring back the whimsical bee. The “e” and it’s mucky colour is lame, unattractive and boring..EssstarVersion: 7.32.0

Fan SettingsWhy is the Fan setting buried through the settings? My 30 year old analog Reliance thermostat is easier to use. Move the fan option to the homepage (Heat, Cool, Fan, Off). When I select Fan > Indefinite, the fan should never turn off. However, anytime I change the Fing temp, the damn Fan turns off and I have to try and remember where TF the damn Fan > Indefinite (NOT) setting is through the maze of this damn app..Nay618537Version: 26.4.0

January 2026 update removes visible runtimes for aux vs heatNoticed yesterday (Jan 26) that the app no longer shows hvac system runtimes for heat (heat pump) and aux (furnace). It only shows heat. For a user who cares which system is running, when and for how long this is a major step backwards. Hope this is a miss and not a feature enhancement. Please revert it back.Richard_kimVersion: 26.0.0

Aucune version FrançaiseIncroyable de voir un thermostat de ce prix sans version française..Mastigouche2Version: 26.0.0

Too many clicks to see / do anythingToo many clicks to see / do anything. It’s like they actively decided to ignore or even do user testing. Oh and the ads for ecobee and partner products. Do they think everyone has the time and desire to spend on the app with so many clicks just to achieve anything? And same issue on their top of the line thermostat. So disappointing..M416212Version: 12.17.0

Stop the updatesYour latest update broke the connection to my thermostat. It had been working flawlessly for years. Now it’s unusable. Congratulations..Armstrong1z8Version: 12.9.0

New App look is not an improvementWhy do app developers always mess with a good thing. The old ecobee version had a slick easy to use look with all widgets in one template. Now they have gone to a boring list view. Stripped down ugly and institutional. Why? I used to be able to see everything right in front of me. Now I have to go looking for it. Terrible.Gkrazed78Version: 11.4.1

I paid for this thermostatDidn’t get it for free. Yet there are ads in the app. Get 20% for sensors. Why do I see ads on a paid product? There’s no respect for your customers. Even if I close the ads it keeps popping back up..YtaggerVersion: 10.17.1

Ugly, don’t appreciate nest type scrolling!Update just loaded on my phone. Do NOT like!! Still searching the app to see what else is messed up.. you had a good thing, should’ve left it be...Cols3:23Version: 10.1.0

Frequently “offline”New app is glitchy. What a shock. Don’t buy an ecobee. Ours is often offline, defeating the purpose of a smart thermostat. Edit: I heard back from Ecobee and they blamed me and my internet connection. Somehow every other device works on my internet connection and then the ecobee is always “offline”. Total piece of trash device.ShelbyisthebestVersion: 10.1.0

TrashGod awful update. Temperature won’t stay to what I’ve selected, which is fantastic with a baby in the house, in winter. Get it together..HfsckkfdkngdVersion: 10.0.0

New lookLove the app but HATE the new look. PLEASE go back!!.Sunshinne83Version: 10.0.0

Ecobee Thermostat App goes offline frequentlyDespite there being nothing wrong with the Wi-fi. Not convenient for remote usage..XoShantelVersion: 10.0.0

Unethical PracticesIt is frustrating when an app is unnecessarily convoluted to use and updates only make the experience worse for the end user. It is particularly unethical when updates are pushed on the end user without their consent or warning, essentially forcing them to be unwillingly beta testers for the app. This type of behavior is unacceptable and can lead to a negative perception of ecobee. It is important for app developers to prioritize user experience and ensure that updates are clearly communicated and optional for the user. I think the new UI is many steps backwards, you should be focusing your efforts on cleaning up the messy interface first and making it more simple to navigate. If you continue to force updates without warning/consent, you’re going to upset a lot of people which will hurt your business in the long term..S25Version: 9.24.0

New app update terribleThe new app sucks. Impossible to change temperature..AviscgVersion: 9.22.1

Needs better UXI just came from an Emerson thermostat, and had I known how bad the ecobee app was, I probably won’t have made the change. The ecobee app is slow in updating information. I remotely turn on the system Fan, but I have close and open the app several times before it shows the Fan equipment running. This is important Information to me as I operate this remotely, so I need to be certain it’s working. Why is the schedule setting feature hidden in the menu? This feature is more important than the Vacation icon on the main screen. I need to change the heating schedule more often than I go on vacation, so why isn’t there a Scheduling icon on the main screen? The Schedule feature can encompass a vacation feature, but not the other way around. Setting up a new schedule is another convoluted mess. It seems to arbitrarily set up a Sleep, Home and Away schedule without asking for my preference. I’m still trying to figure out how do away with these presets. You should at least ask the user if they want to use the presets instead of forcing them upon us. You need a usage statistics feature. Why can’t I see how my system has been used in the past days/weeks/months. If there is already a feature like that, it must be buried in the muddled UI because it’s not easy to find. These are just a few things I can think of now. But the UX/UI team needs to go back to school to really understand how people interact with your products..BrilliantboyVersion: 9.17.0

Ecobee Thermostat was powered off but app lead me to believe it was working fineI recently returned from a month long trip and had set my ecobee thermostat to 15 degrees Celsius while I was away. Two days before arriving home I increased the heat to 22 degrees Celsius. After arriving home I realised that the house was freezing and the thermostat on the wall was blank, but the app was still saying it was 22. Turns out there was a power surge which caused a tripped float switch and has had a knock on effect, burst pipes etc. The app should reflect the fact that the thermostat was offline, if I had have known this was the case I could have had friends check the house and wouldn’t be in the current situation!.Feefs124&Version: 8.25.0

Basic & SlowThe scheduling feature is regrettable and a pain to use. The rest of the app is basic in function at best..HaydrowVersion: 8.21.0

Ads in appThermostat is okay, ads in the app are garbage. Won’t be buying more sensors or ecobee products in the future..NickmckenzieVersion: 8.21.0

Functional but glitchy & unresponsiveThe app has most of the features you’d want however it’s glitchy. Occupancy is not updated timely despite HomeKit and other apps seeing occupancy in a room. Also, in HomeIQ the tabs on the left only populate if you long press on them (if even then). It also seems to run my hvac waaay to frequently. I’m almost ready to give up on ecobee and go back to a basic thermostat..J.R..Version: 8.19.0

Laggy appThe app doesn't register changes when i make one. I'm connected to the same network as my ecobee. Still it's easier to walk to the unit and change it instead of using the app..RezaCaVersion: 8.16.0

Why remove the old widget?It was vastly superior to be able to see each sensor without opening the app. You keep removing it, and the current widget only shows an aggregate temp. For a company built on the premise that temperature is measured in different rooms, you should show the rooms, not the aggregate. Loss of functionality sucks..IntervaliaVersion: 8.15.0

Thermostat shows offline since iOS 14.7.1 updateThermostat now shows offline but it isn’t..Anonymous1x1xVersion: 8.13.0

Crashes ConstantlyApp won’t stay open for longer than a minute or two, half the time my live camera footage won’t even load before the app crashes. So disappointing. :(.DragonGemVersion: 8.11.0

Worst AppThis is by far the worst app I have ever used. The connection to my thermostat never hAppened until I went through the website. The. After multiple resets the app still doesn’t recognize my thermostat..S1978345Version: 8.11.0

Latest version not working on iOS 13.2.2Installed-uninstalled-reinstalled numerous times. Home Data enabled Works fine on iPad ver12 as well as older iPhone. “Trouble connecting to your device” yada yada. Sorry for the inconvenience..Plectrum29Version: 7.21.0

Door notifications!!Door sensor notifications no longer work! Please fix!.IAMSAMCROVersion: 9.23.1

Forced updateApp is forcing me to update to eco+. I never asked for this, wish I didn’t update the app. Will return product if this isn’t fixed..IPhone user54321Version: 7.36.0

Waste of moneyI got the ecobee premium version believing that it will do as promised, especially the part where the thermostat will turn off when the doors and windows are open. I bought a couple of door sensors and everything was working until the ecobee + trial ran out. Why advertise with these things hidden in the fine print, that it’s trash unless you 7-8 dollars a month. I don’t want to pay any amount of money to subscribe my thermostat. If you really wanna buy this, buy the eco lite when it’s on sale, else the 70 bucks ones you get on Home Depot do exactly the same. And the amount they promise they save, you can just do it on your own..Talal7860Version: 26.9.0

Worst thermostat appSo unreliable due to unstable server connections.XillioVersion: 26.9.0

Works fine but ads? Really?I already bought your expensive thermostat and a few sensors… please stop the in-app advertising! So bloody annoying to have ads on the damned screen when all I want to do is change the thermostat settings!.BadTimVersion: 26.9.0

They update Privacy & Service agreement and I cannot use app to change my temperatureAll apps I’ve used before when they push or update their terms. They give you time to accept new terms or read them. Not ban you from adjusting temperature unless you read their new privacy agreement at 1am. Who’s the genius running this department..DowningStwVersion: 26.6.0

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