Ecobee Smart Thermostat Customer Service

Ecobee Smart Thermostat Positive Reviews

Works very wellEdit sept2-14: Any updates coming? Would still be nice to be able to control smart plugs, humidifier/HRV from the app! This app works very well for basic thermostat functions. It would be very nice to be able to control my smart plugs from the app. The web portal/website isn't very iPhone friendly so using the app for more functions would be much easier..00gtshopeVersion: 2.3.1

Great device, but limited appI just set up my smart thermostat today and I really like the idea of what they're doing and I love the idea of the iPhone app. It's a little disappointing that the app is so limited. It's great to be able to turn the stat down remotely, but I'd love to be able to turn on/off accessories and view additional sensors. In short, I'd love to have full functionality. Looking forward to updates..FollowTheLionVersion: 2.2.1

Works just like homeGreat app. Don't require to login to my computer..Redvixen99Version: 2.3.1

Simplistic!Great app, been running this system flawlessly for months now. Simple to use, and has never failed once. Beautiful..WeaveyVersion: 2.3.1

Really useful appThis new iPhone app is a great addition to the Ecobee thermostat. Do yourself a favor and get this thermostat - you will save a lot. With the iPhone app, I am now able to control my house heating/cooling on the go. Very simple to use, it just works! Get it..JackmicroVersion: 0

Ecobee thermostatIt is great. I can program the furnace fan to operate a number of minutes per hour to move the fireplace heat around, 30 minutes per hour keeps the house very comfy. You can program the system to send emails if hot or cold thresholds are met, my insurance rep thought it may save on insurance because it would let me know if the furnace had failed and save on frozen pipes, something fire alarms cannot do..SmythpalVersion: 0

GreatGreat to be able to set the temp before heading to the cottage..Scut55357),556Version: 2.2.3

GreatAwesome app.JohnhggghggxfVersion: 2.2.3

Awesome!I bought two of these for my rental properties and they paid for themselves the very first year, and this app is great. I can keep an eye on temperature even when I go to Europe lol!.PeislandgalVersion: 2.2.1

Landlords rejoice!I own several rental properties and have recently installed an ecobee in each property. I tested in one and was very impressed. Log reports and alerts add the extra piece of mind I needed and the value is great. Being able to open all my properties on one app and control them is great! Also the feature to password protect the in home tstat is much more appealing then the cheap clunky tstat lock boxes. Looking forward to more updates and more functionality!.AWaylandVersion: 2.2.1

Compatibilité avec la version 4.3 du iphoneMy thermostat started to bug since the update of my application?? I don't Know if it is related, but it never did that before....Mascouche321Version: 2.0

Ecobee for iPhone and iPodThis app is awesome! I can control my rental property heating and cooling, plus keep an eye on my daily usage with alerts! No problems to report yet, it makes my iPhone look just like my ecobee screen. Recommended.50-BMGVersion: 0

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Ecobee Smart Thermostat Negative Reviews

Update for iOS 8???This app is great when running properly but since updating to the new iOS, the app isn't as polished as it once was. I'm sure it will be fine once an update comes..E6PFJBVersion: 2.3.1

Blind people do not buy this thermostatUnusable with voiceover..JunkeeperVersion: 2.3.1

Very slow to update appHello!!! Is there an update for iOS 8 coming soon, because it does not work well..KuddoVersion: 2.3.1

UnreliableAdjusting the temp on the app does not always update the thermostat. If changing to 22 to 20 for example, it goes back to 22..TamfrVersion: 2.3.1

Basic FunctionalityThis app has very basic functionality; cannot make changes to the programmed times. If you want that option you will need to login to the web-based site..TheRealChrisLynVersion: 2.2.3

Could be betterThe App appears to be a virtual representation of the actual thermostat but is missing several thermostat features or the information is wrong. Can't program schedules. Weather 'temp' displayed does not appear to use remote outdoor sensor so is incorrect. Can't see or edit 'settings' or 'sensors" information. On the positive side, you can change the current temp setting and set the fan on or off. Since i'm using from my iPad I find the regular website interface much better as it allows all settings to be changed plus displays all sensor temps / graphs..Pakratt2000Version: 2.2.3

It's Ok but...Not to bad. They should offer at least more languages for the thermostat (french, spanish??)And why can't we have an access on the IPhone to the sensors install in the house ? (ex: wine cellar). Comming soon ?.JonhybegoodVersion: 1.3

Slower than previous versionThe new version is slower than the previous version. Takes more time to connect to the server. There are various bugs : I randomly get a screen where I have to pick my thermostat and there nothing to select. I also get an error saying that it wasn't able to connect to the server. Going back to the previous version..MinimalisticoVersion: 2.0

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