Canon Camera Connect Customer Service

Canon Camera Connect Positive Reviews

Works Great for importing Photos Quickly!I’ve had my Canon Rebel T6 for a couple year now and I’ve been using this app to import my photos directly to my iPhone. The app is easy to figure out and use! I love that I am able to import the photos to my iPhone and keep the quality of the photos, it’s also very useful to quickly delete any unwanted photos on your camera. I definitely recommend this app whether you’ve had your Canon Camera for awhile or are just starting out with your camera!.MezziMossVersion: 3.1.10

I finally figured it all out!This camera does so much. On vacation and I finally took the time to learn more functions! I love the remote camera mode using your smartphone! It has to be with the same wi-fi area. That’s ok. The sending feature from camera to phone is wonderful. I need to know if it has the ability to do multiple picture uploads. A high quality video is gonna take way too long, & that’s the only bummer. If it had the way of airdrop then this would be gold! Overall, I love ❤️.ApienotsVersion: 3.1.1

Ease of useThis app is simply very helpful especially for beginners/ amateurs. The importing is fast if you have adequate space on your device. You can preview and delete unwanted pictures from your camera before transferring to device. Unfortunately you can’t preview videos before transferring/ importing. A little difficult to switch networks if you already have one saved to your camera/ app. Overall, easy to use and handy..AlamrocasVersion: 3.1.1

So easy!I set up the Bluetooth in 2 minutes and downloaded the pics in no time! I had previously been uploading to pc, transferring to google drive then painfully downloading to my phone. It took forever. Using the connect app was so quick and simple! Try it!.ReginbostonVersion: 3.1.10

LongevityI have been using this app since 2017, and I have always appreciated being able to put my images on a device straight out of camera. Connect has come a long way since then. I do have one question, and it’s in regards to video. Up until very recently I have been able to move videos to a device, and suddenly that stopped. I have the latest version, and cannot figure out why I can’t move these files. Any help would be appreciated..CBD_001Version: 3.1.1

Not continuously updating GPS CoordinatesOngoing issue with GPS Continuously updating with each new location/photoshoot. This is incredibly frustrating as I need to manually adjust the location of photos by copying the coordinates from the map application and pasting them into the photo/photos location. It seems to only mark the coordinates for the first time the app is activated with gps on. I hope the app can be updated to correct this major frustration..JerfariagVersion: 3.1.20

Learning the ropesDabbling my toes into photography and while the app only transfers to phone in jpg format (that I know of, not raw for editing) it is an easy way to get pics directly for texting preprocessed. Slight annoyance at having to reconnect when transferring photos as if ur using other phone apps it will stop mid transfer. Once u get the initial app set up to connect it should get the job done..Yoshi=^_^=Version: 3.1.1

Needs a full screen video functionEven on an iPhone Pro Max the video display is very small. To be used as an effective field monitor this app needs a way to maximize the video to fill the while screen, I don’t need the record button and camera/video toggle to display while recording it is just a lot of wasted space..IcsebacheVersion: 3.1.10

I use mainly for geotaggingI use this app mainly for geotagging. It connects with my R8 and RP quickly to transfer gps location, unlike fujifilm’s app and Fujifilm cameras. My main problem with this app is that it dies after a day or two, so I have to remember to relaunch it. I believe there was an ability to keep this open in the background with previous versions, but the feature went away at some point..Dave's TripleVersion: 3.1.1

Easy to use and makes my life easier too!I love being able to transfer countless dog photos straight from my camera to my phone! I can view all of my taken photos and thanks to remote shooting I can take photos with me in them for a change.DakotarosegraceVersion: 3.1.10

Easy to work with and very helpfulI really like my Canon camera, and using the app. It is easy to connect and a breeze to upload, edit and share photos. I can control the camera for delayed and auto shoot, and other functions. Love it!!!.Lost 61Version: 3.1.1

Surprised to see a 4.8 ratingI always come back to check on the reviews of this app. Has decent features but the connectivity is never good. Complaints - remote shooting can be a nuisance - canon log doesn’t show LUT on device when remote shooting - if I walk more than 5 ft from my camera, it disconnects and gets jittery during live shooting. Transferring photos to the phone has got better over the years, along with the way you setup the connection between the device. I have it 3 stars. Generously, as this thing rarely stays connected and loves to lose connection of the cameras Wi-Fi. Wish they could just have a solid connection through Bluetooth and call it a day..@awthentikVersion: 3.1.20

Good but some improvements would helpI like the app as long as I am only using one device to connect with. I typically just use my iPad. However, it is a major challenge to connect to a second device. If I don’t have my iPad and try to connect with my iPhone, it will not connect unless I delete all of the iPad settings. It should be simpler to connect multiple devices..KEv2086Version: 3.1.10

Transferring photos to iPhoneWhenever I need technical assistance and it generally involves downloading photos onto my iPhone, I’m able to connect with a technician fairly quickly. All of them are very polite and patient with me. Much appreciate the assistance..TbondleeVersion: 3.1.1

It’s alrightThis app is alright however I have 2 issues with it Sometimes even though the camera is right next to my phone and it has connected to the app it will randomly drop connection and I have to restart the whole process My second issue is the nfc functionality, dispute watching a multitude of videos and trying everything I can the nfc function will not work properly. I’m on an iPhone 11 with a rebel t6 so everything should work out however no picture will send or nothing will connect. If anyone knows what I might be doing wrong let me know!.BCFossettVersion: 3.1.10

Major upgrade!I’ve been using this app for years and have always found it very useful. It just recently got a major UI upgrade and it looks amazing! A lot easier to navigate around now!.Kimchi2567Version: 3.1.1

So much better after they fixed itI gotta say the last time I had this app, it caused nothing but frustration and anger. But it seems now that they’ve developed it differently and it works like a dream now. I’m so happy about it! Thanks Canon..HcieiejrnfnfnfjcVersion: 3.1.1

Perfect for on the goI honestly use this for literally everything unless I am mass dumping an entire card. It’s perfect for importing images when out in the field, editing, and publishing before I even get home..Daguirre88Version: 3.1.1

App creates 1,000s of empty albums on iPhoneEvery time I connect to app to download photos the app creates hundreds of empty albums on iPhone. You have to delete them one by one but thousands get created by default when you connect..AbogadaTeresaVersion: 3.1.10

It’s good overallThe set up is really easy. And if your a dummy like me they have a more in-depth directions on how to connect your camera. My only complaint is it’s slow to actually connect. But I’m sure that’s probably just my slow internet.Sniper 1448Version: 3.1.1

Great product ♥️Best features!!.Hr12376Version: 3.1.20

Connection issuesEvery time I wish to download from my cameras to my iPad, its a nightmare, not so much with my 90D but BIG TIME with my 5D MkIV. It’s ridiculous for a $3500 camera..MbsevansVersion: 3.1.20

Slow…The app is a bit slow overall and looses connection all the time.BacalternVersion: 3.1.20

My opinionVery cool app.GINO789Version: 3.1.10

ProblemMany deconnections in the process..GringoergeVersion: 3.1.10

More SimpleMake it more simple.JsjsieuwjejdndndjVersion: 3.1.10

Good app, just too much trouble connecting.It’s a good app, it just needs easier or more simple way to connect with my cameras.SareboneVersion: 3.1.10

It’s okI like the app I really do it can sometimes be slow and hard to connect but other then that it’s amazing I recommend.JuliaJoseph16Version: 3.1.10

UpdateI think this App needs an update. Instead of letting me download all the photos from the day, it just keeps spinning like it’s loading and it’s been doing this for days..MandyChart19Version: 3.1.10

ThankyouThis app has good qualities!!.Rosie BrubacherVersion: 3.1.10

GREATLots of options, works well, although I heard that some people have problems with camera connection, but not me..20_100$Version: 3.1.1

Still challenging to connect to my cameraThe various iterations of this software have improved over the years, but it still takes 20 minutes to figure out how to connect to my camera. It works well when connected, but I wish connection would be easier..BshxucvdvxisjVersion: 3.1.10

Convenient!After reading the reviews of this app I was nervous to try it but crossed my fingers and hoped the issues where resolved. It works fine! The only issues I have with the app is I have to connect my camera via wifi twice. If I do it once I get the device not found message on my camera but after reconnecting it the second time it works perfectly fine. I love how I can grab a photo off my camera wherever I am, and I especially love to be able to show my clients on a bigger screen..Highballer420Version: 3.1.10

It okIt’s really useful at home but when I’m at school it won’t connect and I deleted the app so it could possibly be fixed but I still can’t connect the camera to the phone and it’s even worse because the camera isn’t registered anymore. Please fix this?.DjdbaksmansdhVersion: 3.1.10

Power Shot..Great camera and zoom too..Tadek59Version: 3.1.1

This app confuses me but it does try not toAbove.OoopihhuuuuiiiiiiiVersion: 3.1.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 3.1.20

Canon Camera Connect Negative Reviews

Fails to meet basic needs of professional photographersI was hoping to use this app to turn an iPad into a dedicated high-res viewfinder to inspect shots immediately after shooting them, to verify focus, and check for any little details, which often go unnoticed on the small screen on the back of the camera. Unfortunately, this app fails to meet this need in a most frustrating and ridiculous way… Of course, the live view image is significantly reduced in size. This is expected. What surprises me is that after taking the shot, the app insists on displaying a low resolution version of the image and sticking it in this tiny window that cannot be expanded,. And when I click to download the full resolution image, it doesn’t display it! Instead, it offers to open it in another app, or download it to my iPhone Photos. And if I do that, it bounces me away from the Camera Connect app, and when I switch back to the Camera Connect app, it has disconnected from my camera! And so I must renegotiate the camera connection after viewing the full resolution image in another app. This is totally unworkable. This app assumes that I am some kind of social media influencer, not a professional photographer doing critical work. Very unfortunate. I’ll have to stick with desktop based solutions..TrisastranusVersion: 3.1.10

I see the same complaints 10 years agoThis app is a complete waste of time. I was so thrilled to upload my photos wirelessly on vaca as a backup. It is cumbersome to figure out, insisted on uploading to google photos and google wanted access to all of my photos. Figured out how to transfer to my iCloud instead (could not tell you how, but I did it). Takes forever, even on my home wifi that is Fast for everything else. The biggest problem is that it doesn't transfer sequentially, neither by date/time or by img #. There are skips, uploads 10 in a row, skips one, 2 more uploaded, skips 10. Then it numbers them with a (2) that puts it all out of order. This is the same complaint from a review from 10 years ago. Why, canon, why? Fix this thing, or don't offer it. I have 3000 photos from a long vacation with intermittent missing photos. I have spent a week trying to figure out which pix are missing. I'm giving up and buying an sd card reader. The positive reviews must be from canon employees. Cannot fully express my disappointment in this app. (Love my Eos R 10, but maybe I should have bought a nikon).DisneyloverandmomVersion: 3.1.1

Always DisconnectsMy opinion about the Canon App is negative. Whenever the Canon app is used and a call, message, or email is received, clicking on it and returning to the app leads to disconnection from the camera. Reconnection is required afterwards, which consumes a lot of time. I hope there can be a way for Cannon to fix this problem. There are plenty of other apps and Bluetooth Wi-Fi products that don't disconnect when a call or message comes through, allowing you to stay connected. They should find a way to reconnect without going through all the camera options manually. Nonetheless, I appreciate this app as a wildlife photographer because it allows me to take pictures without disturbing the subject by setting up the camera and stepping away. However, when a call or notification appears, I have to physically go back to the camera to reconnect. Canon, please devise a solution..OneofgodsgiftsVersion: 3.1.10

Something else from Canon that stops workingCanon’s response: “Just buy a new canon camera, it should probably work then.” I’ve been trying to connect canon cameras to my phone since the EOS M, and always there’s a problem. It’s faster to drive home, transfer photos to your computer, then email them to your phone, than to wait for the app to connect to your phone, EVEN IF YOU HAVE ALREADY PAIRED IT AND THE CAMERA IS LISTED IN THE APP!! If, by chance, you do get this app to work, do not update the app, because it 100% will not connect to your camera again. Can we go back to EyeFi SD cards? Other camera companies go way out of their way to make this process really easy, but not canon. Help within the app is useless and online help just quotes FAQs and does address problem. Conclusion: If the app connects to your camera, don’t change anything. If it doesn’t, you’re out of luck..Dr john questVersion: 3.1.10

Worst App EverThis app is terrible. It does not allow me to easily transfer the pictures from my camera to my phone (and it does not let me transfer my videos at all). I have transferred images from my camera several times, but its always an hours long process. I have at least 1000 pictures on my camera that will not transfer to my phone. I work extensively with technology every day, and this app is impossible to use, as it never works like its supposed to. Every time my phone is connected to my cameras wifi (it will show up that its connected to my cameras wifi in the app), the app acts as if its not connected. Please fix this. I have deleted the app and redownloaded it, I have tried different ways to connect my phone to my camera, and nothing seems to be a permanent solution to the app not working properly..Party NoriVersion: 3.1.20

Problems with ConnectionI feel like every time I go to connect my camera to my phone, it will be connected for about three seconds before it disconnects. Sometimes I won’t even be able to find the camera on the phone, it’s really frustrating. When it does connect though saving the photos can be a problem too, it would be nice to be able to do things outside of the app while they are being transferred. I haven’t been able to save 300+ photos cause I keep on getting mad cause the app wouldn’t stay connected. When the app does what it’s supposed it’s a good app, but they just need to work on ease of connection..The judgemental freakVersion: 3.1.10

Embarrassingly bad appI was expecting very little when I saw how overwhelmingly negative most reviews are, but I was still shocked by how non-functional this app is. Live view shooting from the phone is so extremely laggy and constantly freezes (even with excellent wifi reception and keeping my phone and camera less than 2 feet apart) that it's basically useless and the camera will randomly disconnect from my phone for absolutely no reason. Canon must be paying for all these 5 star reviews for the rating to be this high, because basically every written review is tearing it to shreds..Zombielove123Version: 3.1.20

Recent Update Broke Direct Wi-Fi ConnectivityI’ve been using this app with my EOS R with out issue until today. Looks like a recent update broke the app’s ability to direct WiFi connect my iPad Pro to the EOS R - does’t matter if I select the camera’s wifi before or after launching the app. Found that I can connect using Bluetooth, then letting the app connect via Wi-Fi. Only issue is my RAW files appear color swapped(?) in the default photos app… files are fine once imported to Affinity Photo. Before the recent update I had no issue connecting directly via Wi-Fi, or importing raw files. Please fix Canon!.SoperrepoSVersion: 3.1.1

Doesn’t work anymore after the recent updateThis app worked SUPER well and fast……until they did an update this year. Now it won’t work at all. Occasionally, it will connect but after like half an hour of going back and forth. Once you finally get it to connect to your camera, it won’t connect anymore unless you delete ALL your previous settings and spend another who knows how long trying to get it to connect again. After whatever update they did, it’s completely useless. Terrible. Canon, you need to fix this!!!!!!!!.--mandie98Version: 3.1.10

Worst App I’ve ever usedThis app does nothing it says it will do. Had a Canon t8i and struggled but managed to make it work, occasionally. Upgraded to a Canon 90D and it simply won’t connect. Tried every night for 6 nights and it accidentally connected a couple of times, but basically it simply doesn’t work. Disgusted Canon customer!!!! My next camera will be a Nikon because of this app, and the fact, after reading all of the negative reviews Canon hasn’t bothered to fix it, telling me they could care less about me as a customer. Done with Canon!!!!!.Raym1716Version: 3.1.10

Won’t connect IPhone 13 IOS 16.5I’m not sure if this is on Apple or Canon, but my IPhone 13 with IOS 16.5 WILL NOT connect using this app and it’s very frustrating. I have tried everything under the sun to get it to connect and nothing has worked. My husbands Motorola phone and my Old iPhone will connect so it’s not the camera. I’m wondering if the new IOS update is causing issues because it is switching back from cellular to wifi depending on what connection is better. I’ve also disabled that feature and still nothing works..TustinMarieVersion: 3.1.1

Constantly disconnects, remote shootingMost frustrating thing ever. I can see that the app can do a lot, but it won’t let me adjust settings completely, I cannot put it on continuous shooting and it constantly disconnects and super frustrating to try and use this for such things as self portraits. I don’t know when else I would even want it. Very disappointing. I’m only standing 15 feet away from the camera. And I am still in Wi-Fi range for my house too. Whatever..Disappointed & grossed outVersion: 3.1.10

No longer working for meThis app used to connect seamlessly with both my iPhone and iPad. Now, I have a new iPhone and iPad and this app isn’t working properly. I do not see where there is an updated app, it is the same as before. When I choose to transfer images from the camera to my iPhone 15 Pro Max and iPad, the screen comes up on my phone and pad without images so I cannot choose the photos that I’m trying to transfer. I’ve looked on Canon’s site to try and troubleshoot to no avail. Please help!.Sweetkszs20Version: 3.1.10

Useless NowThe app is completely useless after the update. It gets stuck on the wifi connection page and despite my phone connecting to the cameras wifi, nothing happens in the app. I deleted my registered camera to try to solve the issue, and now I can’t register my camera again because it remains stuck on that page. Tried fixing this for over an hour then came to see everyone else is having the same problem. So frustrating..AiyanajamilaVersion: 3.1.1

Worked Well and then Stopped WorkingI’ve had this app on my phone since 2019 and it worked every time. Recently, it decided to stop working. The app would not connect to the camera. Seems like Canon said “screw you, we’re going to stop supporting wifi capabilities, spend more money and buy a new camera.” It’s really annoying as my camera isn’t even 10 years old. Thanks canon. Appreciate the quality service..Csx345Version: 3.1.10

Refuses to connect to cameraI have a Canon Rebel SL2. Both the camera and my iPhone 13 Pro Max (iOS 17) connect to the camera’s wifi, but my camera then crashes with an “Error 17.” This issue has been occurring since January 2023, and I have been unable to transfer any of my pictures as I do not own a laptop to input the SD card. Completely disappointed as the only reason I purchased this camera was for the direct camera to iPhone photo transfer. Will be returning the camera to Costco as a result..MrkozinaVersion: 3.1.10

Don’t recommendThe app literally does not work. I have tried multiple times and when it finally is ready to connect it does nothing. The Wi-Fi is correct but it just sits there and does nothing. Like I don’t understand the good reviews because my camera won’t even connect to the app let alone download anything. I had the app before but deleted it because it wasn’t working thought I would try again but I guess that was just a mistake. Don’t believe the good reviews..KllklklklkklkklkkllVersion: 3.1.1

Doesn’t work for old cameras 👎Not long ago I bought a canon power shot a620 camera and I was really excited to be able to import my canon camera photos and videos onto my phone with this app but then I realized that it didn’t have the option for my camera. I have tried many other apps and researched how to do it and the only option is gives me is to do with a cable to a computer in which I don’t have currently. So I’m pretty disappointed about this app and my camera..No one143Version: 3.1.1

Put the shutter button back on the right!I shoot real estate all day every day with an iPad mini on a strap, in landscape orientation - have been for years- and suddenly the shutter button is no longer where my thumb naturally lands on the right of the screen. Not to mention with it at the bottom, there is now just empty wasted space and if you show the camera controls, the preview image is even smaller. Please fix asap or at least add an option to use the old interface..WickedhfeVersion: 3.1.1

Memory cards can get hacked over WiFi connectionUnfortunately, my card is no longer readable! I used this app today and worked fine earlier. I got home, and the card is now inaccessible. No, it is not write protected, I checked that out. I think my memory card got hacked over the Bluetooth connection. I would advise not to use this if you don’t want to loose your images. I might not be able to get them back. Strongly advise not using this to download images to your phone..BennerswVersion: 3.1.1

Can No Longer ConnectI have the Canon PowerShot SX620HS. I used to be able to connect my iPhone with no problems in the past. I’ve had to re-register the camera because of the updates and now I can t even get past the registration process because it will not recognize my phone even when they are connected to my WiFi. So the app has become absolutely useless. I can’t really use the app anymore. The updates really screwed everything up! Please fix ASAP!.MrEdsterVersion: 3.1.10

NO LONGER WORKS! Useless app!!Completely useless app now that it no longer works at all!! I used this app for years. But since I got a new phone last year, i can’t register my camera on the app. It simply does nothing after the connect to wifi screen! It says I’m connected to the camera’s access point, but there’s nothing to press to continue to register it. WORTHLESS. I guess I’ll be switching permanently from Canon to Nikon since their app still works just fine..AyameofAzumaVersion: 3.1.10

Must Enable Location InformationTheir privacy policy states: “We gather your location data, including real-time geographic location, where you have expressly authorized us in accordance with your privacy settings of your installed apps” The problem is I can’t use the app without allowing them to use my location data. I wouldn’t recommend sharing this kind of data with almost all organizations and Canon is no exception. Please respect my desire not to be tracked..RodgerX2Version: 3.1.1

Wi-Fi connection drops constantlyI have only managed to get the Wi-Fi connection to my smartphone work a few times. Ended up buying a cable to connect to my laptop which was what I had hoped to avoid with a Wi-Fi connection option. I expect better from a company like Canon. This seems like a basic technology at this point and this shouldn’t be so hard. This app is garbage in my opinion..MaclucilleVersion: 3.1.10

SuspiciousI’m beginning to believe that the comments saying the app is "easy to use" and "helpful" are from Canon employees. I’ve had this app, along with my Eos Rebel, for years now and it's ALWAYS been miserable to use, in fact it's gotten worse with each update! It's nearly impossible to get the camera to connect to my phone to transfer pictures. I’m deleting this waste of space and buying a memory card adapter. Thanks for the memories, Canon. 👎.Dpenzien07Version: 3.1.1

Should transfer over Bluetooth, not WiFIIt’s a real pain to constantly have to connect via wifi. We should be able to automatically connect via Bluetooth, keep the connection open while switching apps and have images automatically transfer. Anytime you change apps the wifi connection is disconnected. Please update..JaydekayVersion: 3.1.10

Location Stuck at Initial PointRead about this on internet and unfortunately true. The location function is not working. Takes the first location where the app is started and then uses that for everything. Very disappointing to get home and find all my locations were in one spot. This is a basic feature and should not be a problem for as long as it has been. Come on Canon..GreenBuckeyeVersion: 3.1.1

Doe not workThis app does not work. I’ve downloaded it to both my ipad and iPhone with neither version allowing me to register my camera to download pictures. For such a major brand of camera to not have a functioning or reliable app or another way to download directly from the camera to a devise, after decades of purchasing canon cameras and camcorders, I will definitely consider going with a different more technologically savvy brand..AmyMichelle6Version: 3.1.1

I expect more from CanonThe app is actually fine when it works, but getting it to connect to my camera (m50) is extremely unreliable. Even right next to my WiFi router. If I do get it to connect it doesn’t stay connected. I’ve been 100% unsuccessful with Bluetooth and can’t connect at all on my work WiFi network. The connection issues are frustrating because the app is pretty handy when it works..Cocopuff mangVersion: 3.1.10

Used to be greatAfter years of use, I can no longer connect my iPhone and camera to transfer pictures via WiFi. I have tried on multiple networks and with direct connect to the camera. Seems like it happened with the last release. So disappointing- Canon, please fix!!! Update: I finally got it connect, starting with Bluetooth, but it is much more complicated and seems lower than before..EAS9999Version: 3.1.1

Sus‼️Never trust an app that REQUIRES to have full access to your gallery⛔️.ArashPVersion: 3.1.20

CompliquéTrès compliqué et on doit prendre le n abonnement pour transférer nos photo sans problèmes c’est vraiment absurde.FredMawVersion: 3.1.20

App stopped workingThis app was great for me for a few years but I have not been able to use for at least the past 8 months even though my phone was all the updates and space etc. I have deleted and reinstalled but it’s still a no go. Disappointed.RCpinky65Version: 3.1.20

ProblemConnection issues.UbejenenVersion: 3.1.10

Glacial photo transfer speed on iPhoneI use Photo Connect for both my iPhone and iPad. The iPad’s transfer speed is pretty good; however, the iPhone transfer speed may as well be dial up. For example, 30 photos took almost 30 minutes to transfer. This was a consistent issue for both my old iPhone 11 and my current iPhone 13. I’ve read online, some people say there is a chip set issue. I’ve deleted the app and reinstalled it numerous times. I’ve reset my iPhone numerous times. Nothing fix this. For Canon, this shouldn’t even be an issue. There are many other apps that transfer large data and have no problems. My rudimentary dash cam app can transfer 4K video files faster than this app! Come on Canon, fix the transfer speed on iPhones, it’s 2024!.Dave ChennerVersion: 3.1.10

Fix UpdateFix new update..LexibanoVersion: 3.1.10

The worst.My god what a horrible app. Complete garbage..LatrickVersion: 3.1.10

ConnectionIt’s unbelievable that an app of such poor quality is out there..RangerhillVersion: 3.1.10

Slow, clunky.Maybe I’m using it wrong but having to press 7 + buttons to connect the camera to my phone seems ridiculous.Anonymous 777mmmVersion: 3.1.10

It WAS okayIt was a good app until you updated it, it doesn’t even have my camera model to register it, so it doesn’t even work,,, i have a powershot elph 320 hs and it’s not even there,,,.RenspeasVersion: 3.1.10

Wow.It’s astonishing how bad this app is..Jeff_KWVersion: 3.1.10

Too ComplicatedToo Complicated.ImRegretVersion: 3.1.10

Difficult to useDifficult to locate anything. Not able to use unless camera is on. So you can’t actually have the camera images saved in the app..Cal_6Version: 3.1.10

Broken appThis app was reliable up to the last update, and would have got a five star review easily…however it’s now impossible to connect to a camera (tried with two different R5’s, nope). Do better Canon..NECanadaVersion: 3.1.10

Literally can’t connect anymoreThis app has always had its flaws, but at least it was reliable. Now it’s just in the gutters, whatever software updates were recently installed has rendered any attempt to connect impossible. It’s so damn frustrating, I’ve had the app for over 5 years now and it’s basically just a waste of space now..F.a.r.o 99Version: 3.1.10

Worst version ever !!Seriously !?! It’s like they never did this before. It’s worse than ever. Just buy an card reader connection for your phone, unless you want to be frustrated for hours trying to get the stupid app to work. Useless !!!.Nate_gate_super8Version: 3.1.10

So bad the performanceAt the beginning the connection was good! Not hardly I can’t connect my camera to the app! I always have to use my usb line to download the pictures!.´adididi123456Version: 3.1.10

So frustratingCannot connect no matter how hard I try. I used to connect no problem. This app is beyond frustrating now 😖..🥸tllVersion: 3.1.10

Buy an SD reader instead!!!!!Since the new update I it won’t work for me. I’ve used it for years no problem and now it won’t connect to my camera. I used to just connect to my cameras wifi and download that way was so easy not any more. App is useless now!!!.Mac domdomVersion: 3.1.10

Worst Camera App on the planetI have a canon 6DmkII. Part of why I bought this camera was for the remote capability through my phone, this app almost never successfully connects. There is no way to use Bluetooth. The odd 1/1000 tries I get it to finally connect it lags so badly that its borderline useless. I have better luck setting the 10 second timer and running back into position. It also loses connection if you don’t take a picture within a minute and then refuses to reconnect. I just tried using this to take pictures of my kids and myself for Christmas and both of my kids are crying in every image because of how frustrated I was fiddling around with this pos app. I would give it negative stars if I could. Horrible..LexCutVersion: 3.1.10

Works on iPad but not iPhone 14Unfortunately, this seems to work only on my old iPad and not my new iPhone 14. After the iPhone connects to the camera the app does nothing..Nash123nashVersion: 3.1.10

AwfulI’ve been using this app for years with no problems until the last few months, won’t connect to my iPhone or iPad no matter what I try. Disappointed.JadeeeeyyyyyyVersion: 3.1.10

Wifi disconnection issues as many users complainedCan not be more frustrated every time has to reconnect the wifi whenever switching back from other apps. aslo the ui looks so amateur..2in3Version: 3.1.10

Fonctionne très malDéconnecte souvent .Je dois recommencer plusieurs fois avant de voir les photos..ClodycuicuiVersion: 3.1.10

Not happyI loved this app! i had no problem connecting my phone to my camera. now, it doesn’t even work. i have let it sit for hours trying to get a connection and it doesn’t work. i’ve disconnected my camera multiple times and that doesn’t help either. please do something to fix this!!.Racloves1DVersion: 3.1.10

Camera connection issuesLoved the app at first, however the new updates have made it impossible for me to connect my camera to my iphone. i connect to the camera’s wifi and nothing happens, please fix this issue..Lizzy453Version: 3.1.10

Glitchy and archaicIt’s convenient to move pictures strait from the camera to the iPhone, but the process is such a chore, it feels like an homemade program from the early 2000..IcknameisalreadytakenVersion: 3.1.10

Wi-Fi problemsNo matter how I modify my phones Wi-Fi and network settings this app constantly disconnects from my r6 and rp while using it in either shooting or photo download mode. When it’s working, it’s fine, but it so often I’d a game if reconnecting or power cycling my camera (because it also somehow can’t reconcile being disconnected ever and instead of just initiating a new connection it tells you to reboot the device.).Fist.intheairVersion: 3.1.1

Clumsy and FlawedErratic at best. Must jump through hoops to “connect,” then suffer through an almost-instant disconnect. Really? The same process on my Olympus wasn’t perfect, but far, far better than this..DougWatVersion: 3.1.1

Clunky functionalWorks, but keeps disconnecting..Abot1234556Version: 3.1.1

ClunkyIt’s a clunky app, sometimes connects.MrGnrVersion: 3.1.1

Impossible to connectI have not been able to get this to successfully connect and transfer a single photo!.LML-87Version: 3.1.1

AppWas great till they updated and removed compatibility with Elph 320 HS series. Now have useless camera. Buy new NAFC.XxxHighwoodxxxVersion: 3.1.1

I expect better from CanonHave never had consistent performance from this Connect app. It is really “hit & miss” and is very frustrating. I spent a lot on my Canon camera and truly they should have a superlative app for their customers. Very disappointing and aggravating..EscosesaVersion: 3.1.1

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