FreePrints Photobooks Customer Service

FreePrints Photobooks Positive Reviews

Love this appI just ordered my second book as a Christmas gift for my mom. The first was a 6X8 hardcover of my family’s summer. I filled it beginning to end with our entire summer, dedicating a couple of pages to each big event/vacation. It’s 20 pages long with about 85 pics in total. Some pages have 2 or 3 pictures where other have the max 6. The pictures are beautifully printed and very clear. I have always loved scrapbooking and this is a way to lay in bed and do it all off my phone at night. Or have family send me pictures I don’t have and can easily add them to the book. The second book has not arrived yet but for a total of $17 I upgraded to an 8.5X11.5 and that’s including shipping. As I said, It is a Christmas gift for my mom filled with pictures from the last 40 years. My brother was able to scan childhood pictures and we collected from all of our phone and computers pics from every vacation/holiday we’ve had together. I was able to add captions and poems to this book. It turned out beautiful! Well worth the price and time. I spent about a month putting this hook together but can not wait for her to open it! It’s suppose to arrive Dec 4 and there’s no way I will be able to have her wait the extra 21 days....HeatherVersion: 2.0.3

Dropped BooksI have recommended free prints to so many family and friends. Lately, I have been disappointed in a couple of areas. In the past, I would start a photo book and add to it during my trip or event. Unfortunately, I no longer do that because on several occasions my book in progress was gone as in nonexistent as if I never even started it. On one occasion I contacted Free Prints and was told it happens and it could not be recovered. Another problem that I have had that has happened on more that one occasion is failure to send the items I have paid for specifically the photo boxes. I pay the money for them and they don’t get included. I like to order one with each batch of photos I order which use to be monthly if not more. I did contact FreePrints and had one sent but the conversation had undertones that I was not truthful in my report. They did send a box but the next time it happened I just let it go. Historically, I have lived this company. Given my current interactions with them and the repeated loss of data, I barely use them and have started using other apps for my photo printing needs..TravelinTammyVersion: 2.64.2

I wish I tried this a long time ago when I had the appI absolutely love it. It really is for free except the delivery fee as wild even if you go over and you pay for extra pictures, you still had that delivery fee. I did a tiny blanket a book and over 200 pictures at least I know now the size that is free is smaller than I wanted the book. The blanket is a lot smaller but I know that for the next order it’s better than going to CVS or Walgreens to print pictures I had a printer that I’ve had for years. All it needs is photo paper and ink. I didn’t feel like looking through things to find it.😂 so I figured I’d give this app a try even though there’s more than one app for the blanket or the books tiles things like that there’s all different apps by FreePrints. I just wanna get all the pictures out of my phone so I can have more room now I have to go through all the pictures so I can delete them out of my phone and not delete the wrong ones.😂.Jesska☺️Version: 3.11.2

These are my answer to the photo albums of my childhoodSO many great photos on my phone and computer....and what to do with them? To be honest it may be a little frantic, worrying I was going to lose them somehow through some technological glitch. And then I discovered the ability to create these books. I make them two or three times a year, give them to my children, who live all over the United States. They are my grandchildren’s favorite books to look at. My daughter tells me they look at them over and over again. I usually make one after our vacations with one another, after an important family event, we’re just every few months or so when I have a collection of fabulous photos that I don’t want to forget about. I also have a retail store in Key West Florida and I make them every year to capture the images that I share on Facebook and Instagram. These books are high-quality, easy to create, and beautiful. Simply brilliant. Thank you..LeslieLelandVersion: 1.12.6

Outstanding customer service and quality!I’ve used this app for a couple of years now and I’ve never been disappointed. It notifies me when I print may not come out with the best quality and gives me the option of printing it or replacing it. Everything the promise gets delivered. However, today was the first day that I had to use customer service because of a mistake on my part. I forgot to put a picture in that I wanted to include. Keep in mind, this is on a Sunday morning. I submitted an email through their contact us tab and to my surprise within a couple of hours somebody contacted me and let me know what I need to do to cancel the order and resubmit it with the picture that I neglected to include on the initial order. I honestly did not expect to hear back from them for a few days. This is how customer service is supposed to be done. They earned every bit of five stars anymore on this review..Skylander2013Version: 1.17

Beautiful, fast and perfect!I have used free prints before. When I got the offer for the free photo books I thought I would try it. My mom has dementia and loves looking at pictures of family. I chose my 20 pictures and made a small photo book for her. It came today. I just ordered it Sunday, 3 days ago! I did choose some upgrades like the option to have the pages lay flat. She would have difficulty if they didn’t due to her arthritic hands. It was perfect! Each page is one picture she can see and ponder over. They were clear and centered and I chose a pattern that went throughout the book. I am so so happy with this. I am going to order one a month and use different themes like pictures of her childhood and holidays etc. It beats leaving all the pictures on your phone! Seriously I was very happy. I just spent $95 on a book from Shutterfly and this is better!!! Thank you!.Cocoamigo214Version: 2.3.2

Great little appThis is a great little app for creating little collections of those photos hiding on a phone. It allows for easy and quick adding and arranging photos into a photo album. Since this is a traditional paper album, others can view your photos without crowding around the phone. The FREE 20 page book every month is great and I highly recommend it. Maybe offering a hard cover coupon every few months would make it even better. There are several suggestions that would make it even better. 1. A vertical format would be nice, especially since many phone pics are vertical. 2. Adding multiple photos to a page is somewhat restricting due to the inability to change placement, sizes and crops of individual photos other than how the app automatically does it. 3. Adding text on internal pages is very limited to captions at the bottom of the page. Also, no control over line breaks and no block text. Placing and moving text blocks would be a great addition. I could offer more add ons but if you’ve ever used a publishing program, you probably know what they would be. Some of them are available on the cover format. I will be alerting others to this app, especially those I have heard complain that they wish there was an easy way to print their pics. Well there is..Richard009Version: 2.8.1

Absolutely love it!So I’ve used this app many times for myself and recently twice to make Photobooks for my dad and my aunt. And I can’t begin to tell you how happy I am every time I’ve made a purchase or made the books. The books were absolutely beautiful, both were so loved that my aunt and dad had tears of happiness. They are both elderly and in today’s time and age, things like this truly mean a lot to them. I definitely recommend this to everyone. It is such a fun, and easy app to use. The customer service is amazing, they are very much on top of things. I’ve never had issues with ordering or quality. This is definitely an app I use a lot for myself and for gifts. I have nothing negative to say. Thank you for creating such a wonderful app, it has brought many smiles to mine and my family’s faces. Thank you!.Audrey SidersVersion: 2.10.1

My first photo bookThis is a great app to have for all those with iPhones the newer iPhone like the iPhone 6s or 8s or iPhone 10r or iPhone 10s those kind also for androids if you don’t have the latest iPhone but the latest model mobile phones that you can store pictures. If you have big events like weddings reunions graduations annerversaries birthdays any thing where you want to save photos from your phone from those events into a photo book where you can customize the books to your liking. I recommended my family members that recently attended our family reunion that took pictures to get the app and order the photo book so they can have something from that weekend to keep and they can customize to their liking. Maybe on the next reunion we can all bring our personal photo books from this reunion . I’m glad I got this app!.Cryslady45Version: 2.3.2

Good product and customer serviceI have made two photo books so far, and 8.5x11.5 inch and a 6x8 inch, both hardcover. The paper quality and the color printing were great. The app is easy to use. I had a problem when I ordered a second copy of one book - there was too much glue used on the cover and some pages were stuck together. It was very easy to contact customer service. They asked for pictures of the damaged pages and were quick to have a replacement book sent. I have used other apps for photo books and had issues with the other apps crashing and losing my work. This app was very stable and I had no issues or frustration with lost work. My only suggestion for the developers is to offer a few more page layout options but overall I am very happy with this app and the customer service..JjhinnjVersion: 2.3.2

Great quality and Good pricesWe’ve used this app for a few “coffee table” books for trips we’ve taken or projects and used the book as a before/after. The initial getting started can be slow because you have to hunt through pictures on your phone. I recommend moving the whole group to a folder and then just sharing that folder with the app so you don’t have to search through the thousands or share the thousands of photos on your phone. The customization was easy and quality of the books are fantastic. The shipping and delivery take the full time it shows in your checkout cart so be sure to give yourself enough time if you’re doing it as a gift. They do offer a rush shipping if you’re like me and forget to do it till last minute as a gift..Dad14339Version: 2.65.0

Beautiful books. Great customer service.I will admit! The books come out great! Price is great! It’s super easy to make when the app is not glitching. One time one of my pages were glued together and when I opened it tore my pictures. Reached out to customer service and no problem fixed the issue. Super appreciative. Super frustrating when your making a book and choosing photos and constantly just exits out. Lose up to 2-3 pages of work. When it’s constantly… you start thinking of somewhere else to go. Also when choosing photos.. i wish when I started next page that it would take me to the last photos I selected so I can continue selecting. But no you have to keep scrolling where you were at last. Also I wish it could let you know all the photos you have used at once so I don’t use them on a future book, unless I want to..LizzieRocVersion: 2.21.3

Terrible customer service & arrival timeLet me start out by saying, the quality of their product is great & so are the prices... once you actually receive it. That’s why I gave 3 stars. BUT my photobooks are always late. I’ve ordered in the past & there’s always a delay or reason as to why I’m receiving late. Even if I pay the extra $2 shipping to get it faster. This time we ordered from my husband’s account & what was suppose to be delivered the 23rd is still not here on the 29th. Haven’t received an update since the 22nd until today too. We also have never gotten a “free book” as promised each month. When we have ordered in the past, we order multiple books & once doing that.. our “free book” ends up being $7 anyways. I messaged their Instagram account & sent them the screenshot of the problem, even though it was read we never got a response. 🤷🏼‍♀️ if you’re not in a rush or buying a gift for a certain time, this is for you..MontanawpVersion: 2.16.5

Top-Notch Customer ServiceUpdated review: I emailed customer support about the damage issue on the cover. They responded promptly and will be sending me another book to replace the damaged one. Changed my rating to 5-Stars for the excellent service. Thank you! Tried different apps and this was the easiest for me to create and arrange pics into a nice photo book to be ordered. Simplicity was the key! Got my first photo book today and am quite pleased with the results. My pics weren’t of the highest quality but the printed pages turned out better than I expected. It also arrived earlier than the date specified. Thank you! This will make a memorable and cherished gift! I’d have given this app five stars, but the book arrived with a slight indention on the cover. Apparently the packaged had a slight hole and damaged a part of the cover..DaJuLeeVersion: 1.14.2

Great grandma loves themI wasn’t sure what to expect when I made my first book, but it seemed like a great way to share photos with my 87 year old Mom. She does not have a computer or a smart phone and she lives 4 hours away by airplane. She has 4 great grandchildren who are changing all the time. Before Covid my brother would show her pictures of the kids on his phone, but she is of the generation that paper photos mean more. She was so excited when she got her first Photobook! She brought it with her to dinner to show her friends at the assisted living facility. Now I can send her one every month so she can keep up with the kids! It couldn’t be easier. I pick out 20 pictures in my phone, add a description if I want and they make and ship the book to her for the cost of shipping. It’s a no brainer!.Comstock11Version: 2.19.0

Never got my photo bookI decided to get a photo album for my friends 60 th birthday to capture all her special moments of her special day. First time i emailed them and told them i never received it and they got back to me right away apologizing that it got lost and wanted to verify address and they said that they would mail out another one.. well i never got the 2 nd one either and i have emailed them a numerous of times and i have still yet to hear from them. Its been a month now with the back and forth. I am disgusted and embarrassed that i told my friend about the album and we still havent gotten it, but more disgusted that that they haven’t reached out. I have gotten a few albums from them in the past and never had a problem.. Be careful with the customer service because it really stinks..RinagaglianoVersion: 1.16.7

Damaged.I spent $50+ on my photobook. I love these books to preserve memories. The books normally get shipped in a box. This one arrived in a bubble pack envelope. Not sure of when or where the damage occurred since it most likely traveled through many hands on its way to my mailbox. It was obviously dropped or shoved against into another package. I upgraded to a hardback book to ensure stability throughout the years. The bottom corner of the hard cover and about half of the pages were creased on the bottom corners. Also the plastic shrink wrap around the book was open on the bottom right where the damage to the book was. I’ve sent an email requesting the book be reprinted, if they won’t consider that I’d take a full refund of that book and take my business elsewhere for future photo books. Missy.MseL33Version: 2.4.1

Great value for price!I ordered a photo book for our summer vacation, and honestly the quality far exceeded my expectations! I read a lot of reviews so I was skeptical, but the book arrived on time and well packaged! For $8, the photo and paper quality is much better than I expected. No misprints, no pixelation. We used pretty high quality images so that probably helped too. Designing pages is pretty simple as well, 4 stars because there are a few glitches with covers and a few of the editing mechanics aren’t very intuitive, but all in all it’s pretty easy and doesn’t take much time. Great if you’re looking for a simple, budget option that’s sustainable for long-term frequent use. You won’t get any stickers or text or anything, but we just wanted photos anyway, so worked great for our purposes!.Mh001234Version: 2.48.0

Quality Photo Book, Stellar Customer Service, Impressed Happy, First Time Customer.I received my First Photo Book Order, and I must say I was very impressed with the photo quality, and sleek, slim design of the photo book. All photos came out very clear, even a few I had doubts about given the exclamation point warning, which can indicate potentially a poor quality photo that might not print well. However, unfortunately for some odd reason my first photo book was not delivered by UPS, at least I never received it. I thought I would have to re-create my original order again, which took some time, but after contacting photo books Customer Service, they were very responsive. After emailing customer service, they quickly responded, assuring me that they could remake my order expeditiously at no charge. I had my replicated, original photo book order in a few short days. Also noted that the photo book was very well packaged. I am very pleased with the whole process, from ease of using the app to transfer desired photos ( layout options) to delivery. Free photo print incentives for prints and photo book, also included in the photo tiles app extend affordability..Zen4me812Version: 2.0.1

Great Results!I have ordered several of these books over the years and have been very happy with the results. The app easily allows you to adjust pictures and offers several layout options from one to six pictures per page. I usually upgrade to the hardcover 6x8 book for $5.00 more; today I ordered and was able to upgrade to the 8.5x11 for the same price. My books are almost always on time; and the one time a book was ordered but had not arrived several weeks later it was reprinted and shipped by the company right away. These make great gifts for our children, who have hundreds of photos on their phones of our grandchildren but never get around to printing them..Mimi RaineVersion: 2.36.0

Memory MakerI ordered a book after my husband and I returned from a vacation we took for our thirtieth wedding anniversary. All the pics we had taken were on our phones and I wanted to have them in a place where friends and family could see them without passing the phone around. #photobooks is a great company that gives you the ability to put all your memories in a book with captions to each picture if you want for just a small shipping fee. What a great present to give for someone’s birthday or special event if you have all the pictures in a book. This makes a great coffee table conversation piece. From now on my birthday gift will be taking the pics and then ordering the book from FreePrints Photobooks and giving the gift of ongoing memories..Bobbyzgirl544Version: 1.16.7

EXCEEDED MY EXPECTATIONS!!!I literally never write reviews but I had to go out of my way to say how impressed I am with the whole FreePrints franchise. I’ve used the regular FreePrints app multiple times and the images are always printed so beautifully and the customer service and response time is amazing!!! This was my first time using Photobooks and I was so surprised at the quality. I received a free upgrade to a hardcover which I appreciated, and the pages were so thick. When placing the order I was a little confused on whether or not I should upgrade to the thicker pages, but I decided to take the chance with the regular ones. Now I'm like if these aren’t the thick pages HOW MUCH MORE THICK COULD THEY GET LOL??!!? They did not disappoint, I highly HIGHLY recommend!!.Kii_ziiVersion: 2.23.0

Such an affordable way to make a photobook every month!!My mom recommended me the freeprints app and I’ve now been obsessed.. I’m disabled and on a budget and I love how I can easily make a photo or print out photos FREE every month I just have to pay shipping.. and with the free print photo book app, I can get a photo book every month for just $8 and some change !! so pretty much just eight dollars for the photo book including shipping to me that’s a good affordable price and you get an upgrade every month if you sign up and make a different account you get the bigger book and the paper that comes in the book is really high-quality. The whole thing is really cool. I highly recommended this app..Alec carseloVersion: 3.6.0

Don’t use the full bleed option.For $8 you’re not going to get much better quality. The app is simple to use and has sufficient features. It does have some bugs however. I tried to cancel an order, which took me to a “contact us” page. I sent an email - the reply was polite and said they’d canceled the order, but that I could’ve done it from within the app. Yes, I tried, that’s how I got to the page to write the email. Couldn’t cancel it from within the app. When I placed the next order, I was charged but the order apparently never went through. The book was just gone. I hopped on the live chat, who quickly assured me that the order had indeed not gone through and I would have to make the book and order it again. From other reviews, it appears this is not an isolated incident. And finally, I recommend not doing full bleed on the pages. On my first order I did full bleed only on one side of a two page spread and everything looked great. On my second order I did full bleed on both pages - I think the book is bound before the ink dries, because there was definite transfer or something. The center doesn’t look clean. Not a huge problem - just don’t do full bleed across two pages..LrfxzyVersion: 2.0.1

My first free photo bookI received my first free photo book & it turned out great. It came within a week after ordering it. This is a gift for one of my 5 1/2 year old twin grandson’s who are in the foster care system. I want to give the boy’s each their own book from the last 5 1/2 years of the time we had together to remind them of the times we have cherished together & how much I love them & always will. I will give them to them when I get the next one for the other twin. I don’t get to see them, haven’t seen them for over 4 months now. I will have to give them to someone else to get them delivered to them. But I know they will love them too. Thank you for doing a great job on the 1st so far. Waiting in anticipation for the 2nd one now..Pnnysfrmhv63Version: 2.12.5

Hassle free personalised PhotobookI recently created a Father’s Day photo book for my husband using FreePrints Photobook, and I couldn’t be happier with the experience! The book turned out absolutely fantastic – the quality was even better than I expected. The entire process was smooth and hassle-free. I really appreciated how easy it was to sign up, upload photos, and choose from their helpful templates. There was no confusing subscription or hidden fees – just a straightforward, affordable way to create something meaningful. I highly recommend FreePrints Photobook to anyone looking to make a special, personalized gift without the stress or cost. I’ll definitely be making more in the future! Thank you!.NiksJ24Version: 3.0.0

Free monthly photo bookI recently made my free monthly Photobooks for the month of March. I got a notification saying that it was delivered and it had in fact not. So I went onto contact customer service they were very nice they said they would send me a new one out right away. Something told me to go onto the tracking and the First book was delivered to a completely different city than where I live so someone in Lancaster PA got my Photobook with my grandson photos! So it definitely was not the mail carrier issue becsuse that was not the address that I’ve used for my orders ever! Very glad that I had indeed did get my second photo book that they said they would send to me. Free of charge of course!.Changa80Version: 2.65.0

I love my photo Books!I have ordered a few Photo Books and I am so well pleased with all of them. The books are well made wither you choose the hard cover or a soft cover. The pictures you add in the book are a nice size, that you can see clearly and they come out looking beautiful. Also, if you want to make it a little special you can design it by adding shapes or a border around your pictures without any extra cost. You can create different kinds of books for different occasions. They are nice enough to give as gifts. This is such a great idea and it’s fun to do too! I also got quick delivery! I thank you, that now on my free time I have something wonderful to create with my pictures! God bless you all!!!!!.TheAppleOfGodsEyesVersion: 2.10.4

Photobooks are awesomeHave had three books made so far and getting ready to make a fourth one. The books are well made and I love them. I made them of our dog who is no longer with us,the two we currently have and our one of our grandsons. Going to make our granddaughters next, then continue on for each member of our family. When I am no longer living they will be great memory books for everyone, and they will have their own personal one. These look great sitting on the coffee table and so much easier for people to pick up and look at than going thru a steak or pictures or scrolling through them on a phone. Plus I can finally start deleting pictures off my phone and iPad. Billi R..Billi62Version: 2.7.1

Good Printing OptionWith mobile devices having 128 GB of memory and upwards, that is a lot of memory to store pictures and a lot memories that is subject to being lost. So, Photobooks has made it affordable to save some of your precious memories every month. Their print quality is good and the book process is on the same level as other printers out there. Photobooks, has just made printing convenient and affordable from your mobile device. As a photographer who understands the importance of printing your images, being able to print a book with 20 images for free -you just have to pay for shipping and any additional images over 20 you want in your book - is a great way to keep your favourite images close at hand..Sean LuciousVersion: 2.53.2

So Impressed!I have been using your Photobooks, Photo Tiles, and Easy Tiles apps, and couldn’t be more pleased with the ease of use, and efficiency of going through the step of creating precious memories with such beautiful and lasting results. You have made the process so easy. I have been creating photobooks for my family members for over 2 years, and so appreciate the ability to caption the photos with dates and the written narrative, as though the child is doing the narrating. One day they will be able to read the captions all by themselves. I have more recently used Photo Tiles and Easy Tiles glass version. I and those whom I have presented with your products have been VERY pleased with the end result. Thank you, thank you, thank you!!! jks.No excuse for bad musicVersion: 2.3.1

Love ordering vacay/event booksI’ve ordered a bunch and have started doing books for all our vacations. Books come in about a week, just pay for shipping, usually less than $10. Less hassle and more convenient than many companies that provide photo books. They also have promotional upgrades here and there. The themes aren’t that fancy, but a simple solid color always looks good. You can order books for your social media feed, camera roll, old FB photos, etc. I like to be creative! I’ve even done one of my months for a gift. No subscription or commitment. Never had issues with the app crashing. They store your projects until you’re ready to order. No complaints from me!.AriMWVersion: 1.16.7

We need more customization optionsI created my first photo book using the app & I absolutely loved the book. I purchased the 8x8 instead of the standard 6x6. I was going to purchase a 2nd book but I preferred for the photos to be enlarged however when enlarging the photos it cuts off the top portion of the photos. Please give us the option to size the photos to the page and to control the crop option. Due to me not being able to customize the pages to my liking, I had to use a competitor to make the book when I would rather utilize your app since I also utilize your company to print photos, etc. Other than that I really enjoy your company to print photos & the quality of the photo book!.Starr513✈️678Version: 2.62.1

Fantastic product, fantastic serviceI've gotten 3 free photobooks from this app over the course of a few months, and I could not recommend it more. The photobooks are great quality — beautiful color on the photos, shiny cover, exactly how you designed it on the app. I've only gotten the free ones so far, but I would have no problem trusting this company with my money and time. As great as the books are, the customer service is what really stands out. I've had two problems so far, and they jumped into action. Once I got a book with the pages cut diagonally instead of straight, so I sent them a picture of it next to a correctly cut book. They responded within the hour and had a new one sent out free. Another time a book just never showed up and I couldn't track it. Again, I messaged them through the app and they responded within an hour to help me. I'm not sure I've ever seen customer service so good from pretty much any company. They really care about their customer's happiness. So if you're not sure about this app, just buy one free book for $7.99 shipping and let them change your mind..Noelle The ReaderVersion: 1.14.5

App continues to crashI have to 1 star the app ONLY BECAUSE IT CONTINUES TO CRASH!! I’ve ordered numerous Photobooks from this app over the past year. However here recently the app continues to crash while In the middle of selecting photos or writing my text at the bottom of the photo page. I absolutely USED to LOVE this app until now. I’ve never had a problem in the past and the quality of the books are outstanding. I’ve spent 2 hours trying to complete a 20 page book because of the crashing. I am still only on page 5. It’s a very simple layout, super easy to use and design. With it getting stuck or completely just stopping it’s making it impossible to complete. PLEASE I BEG YOU GUYS TO FIX THIS!.Sb cashVersion: 2.7.3

HopefulI haven’t yet ordered my 1st book but I’ve gotten single prints from the other FreePrints app and they were awesome I’ve been wanting to scrapbook a wall in my living room and finding the FreePrints app couldn’t have been better!!! The color and clarity of my photos were perfect u do however need to be careful when choosing what pics u’d like to print some have a yellow exclamation mark in the left corner this is to inform u the pic will b slightly blurry do to size and pixels when enlarged as long as u pay attention and not choose those pics with the yellow ! U’ll be very happy with them!! I’m downloading all their apps lol luv luv the prints so I’m sure when I'm ready to order my book I’ll be just as happy!! Good job creators.Tford1973Version: 1.17

Not the Easiest Photo book app to useI am definitely a photo book aficionado. I have created more than 50 books from various companies. I am always on the look for the latest and greatest app to create my books, as I take hundred upon hundreds of pictures daily. A friend recommended your company, and after receiving my first book, I can honestly say I was disappointed. The app was not the easiest to maneuver around. In my daughter’s birthday book, two of the photos were cut off after I clearly clicked to reduce them in size to show entire photo. I just had a hard time with the layout feature and while the quality of the book is indeed top notch, the functionality of the app is not. I don’t think I will create another book, especially since I have to reorder this one to correct the image..ShishbVersion: 1.16.2

Getting in touchVery disappointed with this company. I have tried multiple times to get in touch with someone but to no avail. Now it is too late. Not impressed. I keep getting emails about whether I am happy with my results. I have yet to speak with anyone. I am considering changing to canvas prints instead of photobooks. I have bought many a books from this company but the one time I need to “speak” to someone- I hear nothing. I had a problem once before and they were very responsive via email and everything worked out great. This time I needed to speak to someone- not an email and there has been no response. My problem was not resolved. I am very disappointed..Debra hebertVersion: 2.5.2

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FreePrints Photobooks Negative Reviews

Horrible shipping and customer serviceBook was easy enough to complete but I’m still waiting on my book to arrive that I ordered on Dec 17. On Dec 20 I asked for tracking info bc I was told by email it has shipped. Two days later received email that there is no tracking info but was on track to receive by the 26th. My question back, how do you know this? If you have tracking to see that send me tracking info. Two days later another email telling me the same thing. I emailed again on the 27th since it did not arrive on the 26th as expected. Two days later email response that all shipping is delayed and to be patient that it should arrive by Jan 4th. That’s quite a delay from the 26th, still no tracking. Emailed them again expressing my concerns about this whole process. Two days later received another response stating the same generic shipping delays and thanking me in advance For my patience as I should receive my package now by Jan 5th and if not to reach out again for resolution. Just sent another email this morning stating that this the reason they should only ship with tracking so customers can self serve and check their Package themselves or at least provide a customer service number to avoid a two delays for every email sent! Regardless if the book itself was free I paid for shipping to get here by a certain date. The savings on the book itself is not worth they delayed no tracking available shipping method, so I will not reorder anything from this company..NickibartleyVersion: 2.16.6

Poor Customer ServiceI recently purchased an 87 page photo book. When I was adding photos the app did not indicate that any of the photos were low quality or resolution, so I submitted my order. When I received the book however, one of the photos was pixelated. When I contacted customer service about this issue, they first told me they could not do anything but refund me for that specific page. When I told them I wanted the book redone without the pixelated page, they told me I would have to resubmit an edited order and pay the full price again. I then asked if I could speak to a supervisor and after waiting for a few minutes was told that no supervisors were available, but they could refund me for the full book if I returned it to them. I am wondering how no supervisor was involved in that decision since none were available and why that wasn’t offered from the beginning instead of after several back and forth messages. I then asked for the contact info for a supervisor so I could talk to them directly and was provided a customer service email that would have just started the whole conversation over with a different person. I like FreePrints. I’ve ordered photos and books from them before and they always do such a great job. I’m surprised that they are not standing behind their app on this one given that the app provides no warning of low quality images. I’m disappointed, but I hope that FreePrints both makes the necessary improvements to their app and takes some time to consider the customer experience when there are issues with the product they provide..Greek IreneVersion: 2.55.0

Email customer serviceI have ordered multiple books and have recently experienced a problem concerning the last three. The only way to contact CS is via E-Mail, and while I applaud their efforts to have multiple people access and reply to all emails saving time and avoiding delays. It doesn’t seem that agents bother to read previous emails. I have had to give the same information to multiple people and while they answer them, the response does not correspond with my questions. This results in additional emails. I have very specifically requested information with the order number, however I’m often supplied with an answer that matches the information in the app. But not the information I’m asking for- missing from the account. Two books were shipped and never arrived. One was re printed and reshipped. None arrived and the tracking numbers are not in UPS format. I was told the address was not in usps verification system however I’ve checked and it is available. I’ve contacted UPS and USPS and the recipient. All agree the address is correct. I was given two tracking numbers for the original book, and it’s replacement of the same book- no tracking information for the second book. I e sent many emails and the response always gives me the answer to the original book and it’s replacement. I have provided the order number and have resorted to sending an individual email per question to no avail. The issue must have something to do with mail innovation but they also have email only customer service. Slow response and UPS customer service agent can not track without Z1 format tracking numbers. I would recommend using another photo book company..BajsbVersion: 2.14.2

Lost Book ( Alan for customer cares response)I ordered a book on Nov 7 for a family member in a facility. The book was supposed to be delivered by the 18th (it’s now the 25th) When checking the tracking number I noticed the book never made it to it’s destination. The last tracking information I had said it was in Nj on the 11 th. It never made it to its Pa location. So I contacted the company thinking they can contact the company they used to ship the product and see what’s seems to be the problem or resend a book beings I paid 20 dollars for a book that didn’t make it to its destination. Alan informed me that maybe I used the wrong information or maybe it was rejected by the facility. Grant it I have been using the same information on every book or picture I ever sent. And after you send an item the information is saved on there site. And never mind the fact that the tracking information they supplied states it never made it out of Nj. But somehow its my fault and I need to call the facility that the tracking info says it never made it to and see what they said happened to it. Because Alan said it’s nothing he can do. So no book and hey the 20 dollars I spent so what. It’s some how my fault..KeyshaDollardVersion: 2.42.0

LeavingI have used this app for over a year. I have enjoyed getting my books, but yesterday I placed an order for my August book and it has just disappeared. The company was no help. The new book generally goes from In Progress books to Purchased books. It did not happen this time and the company rep says there is nothing they can do. I will no longer be using any of their products. Not that you were concerned about me leaving, but Good-bye!!! I was very upset when I wrote this review. I am going to have to eat my words. I looked at several other apps and could not find one that allowed me to place up to 6 photos per page. I also want to be able to edit each photo on a page and this app allows me to do this. I still wish the representative had been more concerned about my issue and offered at least a free book since I have used the app to purchase 9 hardcover books and 15 softcover books. I will continue to use the app because it is a good app. I just hope this does not happen again. It is frustrating to build a 25 page book and lose it all. I am still giving only 2 stars because of this inconvenience..WakawatVersion: 1.17

Ruined a Christmas presentI’ve ordered photo prints from this company before and didn’t have a problem. So, I decided to order a photobook as a Christmas present for my mother-in-law. I ordered the book with four weeks until Christmas, and never received my order. I contacted customer service (and had to buy a new, last minute Christmas gift), and didn’t receive a response until a week and a half later. It was clearly a robo email, which stated they had unexpected order volume and “got behind.” Then, I was told that my order couldn’t be located. I sent them the confirmation email that I received from them in November to help them do their job. Finally, I was told my order would be reprinted, reshipped (though not expedited), and that I would not receive a refund as compensation for the lack of professionalism and ruining my Christmas present for my mother-in-law. Over all, poorly handled, and lack of compassion and professionalism. If you choose to order from this company, don’t do it during peak season where they’ll be unable to deliver. I’d suggest finding another company that can do the same thing within an appropriate time frame..E.SchulthiesVersion: 1.14.5

Don’t waste your time and moneyI ordered my package on the 8th of December hoping to receive it by Christmas as it was to be a gift for my stepmom. Initially, it was said to arrive by the 17th, updated to say it would arrive by the 19th, then the 20th, and has not been updated since, and according to the tracking number I was given, it has yet to even arrive in my state. It is the 28th, 4 days after this book was supposed to be gifted to my stepmom, and significantly longer than the 6-11 day time frame I was given when I first placed my order. I have tried to get in contact with the company and have yet to hear anything back more than a week later. Not only am I frustrated, but day after day I am saddened and disappointed when my package, one I was very excited to receive, has not arrived. I will not be ordering from any of these apps again, and frankly, would like my money back. I would give this app 0 stars if I could. I would not recommend this app to anyone looking for a gift or an order to be processed in a timely manner. I feel lied to and cheated out of my money..SapphireSkye18Version: 2.7.5

Bad experienceI ordered my first photo book as an anniversary gift for my parents. I started off with the “free Photobooks“ offer and upgraded until it was about $40, including paying for expedited shipping. Everything was scheduled to be on time, but then after tracking the package, I saw that it was returned to sender stating that the address did not exist. If the package was shipped via USPS and my parents have lived at that address and received a mail there for over 20 years, so I am very doubtful that the post office could not figure out where to deliver this package. They did not receive the book on time or at all, so I tried contacting customer service which was an AI bot, and they refunded me $2 towards the expedited shipping and was told I would have to re order a photo book and have it re delivered, which isn’t even a guarantee that it would be delivered. I spent HOURS putting that stupid thing together and it was literally all for nothing. Very disappointed and now I a new anniversary gift. That will now be two weeks late..MarcobarkoVersion: 2.57.0

Customer ServiceThe books are great don’t get me wrong on that, but the customer service is terrible. I have been trying to get in contact with them to find out why one of my products hasn’t made it to the shipping facility and I just keep getting the same email about being patient for it to arrive to my address. The live chat also never seems to be in service which makes it hard to try and talk with an actual person to figure out what is going on. I still have yet to have the tracking number say something other than it’s waiting for the package to arrive so it can ship it out. My opinion would be that if you are going to order something from them to do it several months in advance since they are terrible about giving you information and you will have some cushion time just in case they do something wrong such as not giving you good tracking or even turning it in to the shipping facility..Babylon123456789Version: 2.16.5

UnreliableDO NOT ORDER IF YOU HAVE A DEADLINE. Judging by many other reviews, it seems my issue with their shipping delays is not uncommon. I ordered 2 Photobooks on Dec 13th, paid for expedited shipping (4-6 days) in order to receive them in time for Christmas. The app originally said I’d receive them by December 19th…. I did not, and hadn’t yet gotten any tracking info to look into it. I just got a notification that my package has been shipped… on the 21st, and won’t arrive until AFTER Christmas. And based on other customers stories, I’m not even expecting them to arrive at all at this point. This is SO frustrating because it completely ruins the entire purpose of the books, which was to announce a pregnancy to our entire family. We were really looking forward to the surprise, and now we are just angry and left to scramble and figure out a different way to announce. THANKS. Will likely never use or recommend this company to anyone again..ThetinymomVersion: 2.52.5

Sent wrong photo bookSo I have used Free Prints a couple times and have probably gotten close to 1000 prints from them and finally decided to try photobooks. I spent hours creating the perfect photo album of the first month of my sons life with intimate images, including skin to skin contact, that were meant to be seen by just my family. My photo book finally came and I was SO excited to finally share it with my fiancé. He opens the envelope to find a photobook for a different baby, a different families memory book for a baby girl that had passed away. Now this poor family has my baby’s photos and I have theirs. Free Prints photobooks has no customer service phone number on their app and I have sent them 3 emails with no responds. I am beyond infuriated and would not suggest anyone using this service. I feel violated and disrespected and I have no idea what customer service could do to correct this mistake to the point where I’d order again. 10/10 would not recommend.Ohhey513Version: 2.7.9

Poor quality books, poor customer service.I ordered one book. It came damaged... got a replacement it came damaged. Took two times complaining just to hear from someone and then got another replacement sent out... guess what, damaged! Now messaging customer support for the second time today hoping for any response. I don’t want another damaged book I want a refund and to never order anything from you again. Would’ve been really cute to buy photo books from you and have them of quality but who cares about my order. I wanted one book that wasn’t damaged to give to my boyfriend for Christmas. A photobook of our son that was just born. Would’ve been a cute keepsake for years to come but clearly it’s not important. Not important enough to make sure it’s not damaged in the exact same way I specified three times over. I totally want to open up a hardback book of my son to see white spots all over the page time and time again..HowAboutNot??!?Version: 2.7.6

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