MSN Customer Service

UPDATE 2: they finally rolled back the “back button” issue too! App is fixed! Hurrah! UPDATE: The “Welcome to the MSN” problem has been fixed! The app still doesn’t let you click “back” in the browser from links on the Bing rewards page, but I will still put my review up to a four, as the “Welcome” screen was the most egregious problem by far. If they correct the “back” button issue, I’ll go back to a five! (Original review follows) I loved the Bing app and used it everyday. Unfortunately when they “updated” it to this “MSN” app, they made it so, so much worse. Anytime you click on an article, when you click “back” it brings you to the “WELCOME TO THE MSN” screen that you have to click “continue” to get back to the homepage. It also GOT RID OF the “Back” button for any links you click in the “Bing rewards” section. There’s just an X to click instead, which—surprise, surprise, also brings you right back to that infuriating “WELCOME TO THE MSN” page. It’s basically impossible to navigate the app now without clicking that “continue” button every minute or so. Very disappointing. I’ll update this review if and when they fix it.

Ugh where to begin. I’ll just stick with the first screen to you once starting the app. The continue screen. Every time I start the app that MSM screen is always present, I click continue get to the main page. Then I click on an article read it click the back button and what to I get? The MSN screen again. I get this screen over and over again. I look at my profile I click the back button and get that nag screen again, because that’s what it is now. A nag screen. Even though I’m using a paid Microsoft account and clicked continue. When it was Start it was great it was my go to app for internet and AI. Now it’s more of a pain than anything else. I haven’t even started on the blank page you get when you click a reference from returned from CoPilot then click the back button and you just get a black screen. Did you guys do any bug testing??

I have been using the Microsoft Start app since it came public. I found it’s one of the only apps that I’ve been able use to get my Bing points. Using a Start app to get Bing points is a little complex and buggy at times. While I like the all in one app for news, shopping and receipt scanning here are a few drawbacks… I getting points takes much more time now. Sometimes you get points on clicks and sometimes nothing. Sometimes you can click through the trending news and click click click and get points, sometimes nothing at all and you have to come back later in the day to finish. In the last few days, I had the app freeze up on both iPad and iPhone. While I could clear history for the day and week without a problem the app crashed when trying to clear the longer dated history, i.e. 4 week history and all history. This was replicated on my iPhone and iPad both and this maybe due to limitations of the RAM or sandbox memory but hopefully this information will help to may the app better in future updates. Thank you Microsoft support teams for all you are doing.

I recently downloaded Microsoft Start and I’m thoroughly impressed! This app has significantly enhanced my daily digital experience. Its intuitive design and user-friendly interface make navigation a breeze, allowing me to access news, weather, and more with ease. What sets Microsoft Start apart is its personalized news feed. The AI-driven content curation is spot-on, keeping me updated with news that aligns perfectly with my interests and preferences. Whether it’s technology, sports, or entertainment, I’m always in the loop with relevant and engaging stories. The integration with Microsoft services is another huge plus. It seamlessly connects with my Office 365 and Outlook accounts, making it a central hub for my day-to-day activities. This feature alone has boosted my productivity. The weather updates are accurate and detailed, providing all the information I need to plan my day. The search functionality is also exceptional, delivering fast and relevant results every time. I appreciate the app’s commitment to privacy and data security. It’s reassuring to know that my information is in safe hands. Microsoft Start has exceeded my expectations in every way. It’s a must-have app for anyone looking to streamline their digital life. Highly recommended!

I grew up in the era of the daily newspaper, where each day’s delivery brought so much more than the news, but comics, coupons, sales, games, and more. Microsoft Start has essentially filled that place in my life. I love having an overview of world, national, state, and local news each morning as well as a good measure of personalized topics of interest to counter some of the heaviness I sometimes read. I’ve also been using Bing Rewards for years, so having this and general shopping features baked in has been really helpful to keep me on track. There’s so much more that I could write, but suffice to say that I am very happy with Microsoft Start and how it has continually evolved to bring ever greater value to my day.

I was initially going to get four stars just because there’s still a lot of obvious improvements but I decided to get five because I really love that they are giving us access to the latest GPT model for free and I can tell that their pushing to make as much available to the public as possible which I think is great. This is stimulating our growth in so many ways because it allows us to use our creativity and brains to explore even if we don’t have the physical or technical skill in the given area, we can still contribute to growth in our literature, and you name it!

I use a lot of apps for news and information and this is by far the best one stop source that I check all the time. It really covers everything that I wanna know. And I love the fact that it gives you the coins to be able to use in different AI apps and doesn’t cost anything. Microsoft did a really good job on designing this. It’s easy to use. And when you customize it for the information that you want it streamlines when you wake up in the morning to give you the relevant information you need to know to start your day. Thanks guys keep up the great work.

I love this app. Well designed with reactions and comments. I think they could take this even farther with tags that are like reactions, but more informative. They could use tags to select content better. The articles are good and a mix, seems to have much less bias than other news apps. Also, the app has good performance. I'm curious what they do with this next. I feel that there's somethings missing still with the design to make it optimal. But it's the best news app that I've used so far and I experiment with a lot of news apps.

I have a few things that aren’t working. But I just did two separate updates and both times I was assuming that it was a fix for the bubble at the bottom of my screen where the likes, comments and share info is but those are completely gone. I cannot like an article or comment nor share unless I click on the 3 dots tab at the top now to share but nothing else. Is there going to be an additional update to fix that or what is a solution to fix it? An where can you start saving the articles like before, it’s no place to save them, so I always have to send the article to myself to read later or add to my reading list but they use to show up in saved. The last thing is I use the app to do my Bing, but I can’t seem to click or use it to do anything other then get my mobile points. It doesn’t register when I go do it on edge and I don’t have a laptop so I understand the pc part but the edge doesn’t show.

I watched the first 3 episodes last night and realized for the first time what a horrible disservice they’ve been given. I believe their story Is the truth. They are obviously very much in love. And next to nothing about Megan’s outstanding work in standing up for the rights of others, her solo work in Africa, her high intelligence and caring nature have been written about. She is constantly referred to in derogatory terms. So wrong! And Harry is obviously an intelligent, caring and sensitive man who also happens to be quite handsome. I loved the pics of their sweet family. And applaud their bravery in leaving the firm in order to save their own family. While watching I couldn’t help but wonder if William and Kate wish it were themselves. Really looking forward to the next three episodes. Also, my husband who never follows the royals watched the 3 episodes straight in a row with me and agreed with my thoughts.

I read this every day but...it has issues. Sometimes you click on a story only for another story - the wrong story to appear. They will talk about a video but won’t include the link for it - which is rather annoying. If you click on the picture for the story it will sometimes include other random pictures. The “Good news” isn’t updated often enough - really? It’s that hard to find good things to report? And sometimes the “good news” is depressing. It’s just ok but better than most of the other stuff.

I say but because here lately and I have done sent a feedback in twice and still nothing has been done but when the app send me a notification it should up on my phone but when I get on the app click the profile and click where it says notifications nothing shows up anymore but it showing how to turn the notifications on and off. But other than that the app is great and hopefully that will get fix soon.

In 1995, a bright and sunny day. Sitting on my desk. Looking at my personal computer good old parents got me. The moment i clicked Start was the very moment i was at home. Ready to explore the unknown. Being 10 years old and playing doom and duke nukem 3D for the first time was fun. Opening encartas books and exploring the rooms was eye opening. The good old scouts and their scout master leaders introduced me to a word of wizardry and science. I just want to say thank you. For always xo <3

Trying to transition from the index to the story does not live up to its promise. Instead, it draws away into touting other things the app can do whilst not reverting to the story. I am not impressed, nor will I continue down the rabbit hole in order to see what the story line is. I am disappointed that it takes forever to find the information I want to read. I want the story without the fluff. Don’t waste my time with things that don’t concern me, I want the continuance of the story I am interested in now rather than features I care less about. Vote me out.

Development Team fixed my issues and the app now works well. Nice to see that comments are reviewed and addressed where possible. Every time I open app or try to switch between stories I get the introductory screen where you have to select “continue”. After that I get the pick three or more topics screen before getting to the news feed. This is every time! Hope this is fixed soon.

This app works very well. I really liked the Apple News app, (in the beginning), but then there became too many articles that where behind a paywall, which was a waste of my time. Plus, it was inconsistent where it would open and load all stories quickly and then open very slowly the next time. Microsoft’s news app has been very consistent at opening fast, very interesting stories/articles, and a well laid out UI. Big fan so far! Keep up the great work Microsoft!!

Reading article and all of a sudden it disappeared. Couldn’t get it back or at times not even find the article. I’ve also flagged articles that I wanted to follow, and never see them again. And yes, I know the difference between follow and delete. If this was a one time issue I could accept it, but it’s not just one time. It’s been multiple times and over a variety of topics. If it can be posted IT SHOULD NOT DISAPPEAR. Or is that just good old CENSORSHIP and CORRUPTION or someone decided it was not that much of an article. OH SNAP — isn’t that the same thing?

PLEASE PLEASE PLEASE add RSS subscription support. It will make this app superior to anything else on the market!! Thank you. Edit: You guys used to have an amazing MSN Weather app. Please at least add a weather section to the Microsoft news app.

Have been using this app to catch up with the news that I am interested for more than 2yrs

Everytime i open the browser msn and open a story it says it will take me to the app. It doesnt. It just takes me to where i can download the app. But i have the app so its useless. Doesnt take me to the app. Can u fix this. Still not working. Come on.

Great wide selection of articles.

Can you kindly add an option to send the planned rout on web bing map directly to phone as google does? And could you please develop bing maps app for ios like google maps? Thank you 🙏

Even though I’m not an Edge user, I have to admit that the start page it offers is superior to the competition. It’s refreshing to get it on mobile even though I wish I could change the sources to ones closer to the centre of the political spectrum.

Great app but how do I increase font size?

It’s Microsoft everything is good there

So far is working as intended

Awesome

The new features always seem to answer the needs of the users. TY and keep it up!

Great job good work

@nfthereal

Je voudrais pouvoir changer du format 12h au 24h, jusqu’à maintenant c’est la seule petite chose qui me manque… est-ce possible dans l’app pour iPad?

With this update, I can no longer accumulate rewards. Fix please. Update….done. Thank you

My critical source for news and information

Depuis la dernière mise à jour msn ne fonctionne plus à vérifier sVP

Salutations distinguées 🌸

Keeps me informed with breaking news.

This app needs to label stories that are opinions and NOT news. the headlines on many stories are unclear or suspiciously misleading to appease to the appeal of the political party of the target audience. please do better. Particularly when it comes to favoring Conservative viewpoints. It will suggest stories to me, and be completely biased against Democrats, and not a single story even has that is an opinion/editorial, instead saying something like “according to legal analysis”. This is just one example and I also believe they are using my location to suggest that I am one political party that I’m not bc it’s advertising driven. I love the app bc I can get access to stories not on Apple News for free, but I don’t want fed misinformation and this is DANGEROUS DURING THIS ELECTION CYCLE. Please take this seriously bc I read the comments from people on the app commenting on the “news” stories and they are misinformed and speak in a violent manner. They believe these opinion pieces are news and dont understand bc the app doesn’t let people know that it’s an opinion piece and most people don’t even understand what an opinion piece is. They just assume since it’s from a news app, its news. It’s dangerous. Please stick to your policy about unbiased news reporting and balanced editorials. Please. I would stop using location to assume that I want to be fed news from certain sources just based on my current location when it comes to national politics. That’s dangerous bc just bc my location moves around doesn’t mean I change my core beliefs and political views. We all just want the news and the truth.

Over a year ago, my biggest complaint was the repetitive Twitter, and Facebook inclusions that were already in the article. Now we get the same strange repetitions within the article, plus we get more links to things that appear to be an article, but it’s just a click bait ad, I can no longer highlight a word and search the definition, and I can no longer select a picture in an article and zoom in. The video articles I am most interested in, get stuck in a constant buffer but not the one I really don’t care about…those ones load just fine. I no longer get local news for my area, so I have to go back to doing a web search for local news, because the app only picks up neighboring city news. The closest city that I can get news for is 20 miles to the city limit but really the city is more like 40 miles away. I have setup the local news and areas of interest, but it just says “Sorry! No news for this area” Back to using google news now, which is only slightly better. Go back a few updates and you will win me back Microsoft.

Is this a news app? A browser? A weather app? A grocery delivery app? Microsoft just couldn’t quite figure out it’s use case. The dramatic navigational and UI inconsistencies seem to echo this confusion. Some pages have a back button, others don’t. Some pages are native slideovers that you dismiss by swiping. Other pages are websites wrapped in native controls whose tab has to be closed. Sometimes you can swipe backwards to go back and sometimes you can’t. There is a user profile settings page and then another settings page nested within it. Searching just brings up the web bing search results instead of a desired news article. The bottom navbar‘s buttons are identically weighted making it unclear which one is the “front page” of the app. Then there are the functional bugs. For example, progressive pages sometimes fail to load when you pull up for more content (games, looking at you). All in all, I find this app confusing and a bit aimless. It’s got the kitchen sink of features but none of them are implemented all that well.

This app tries to to be a catchall for your phone browsing use, but in practice just feels pointless. The apps are just a collection of actual apps you can download, but with less functionality leading to frustration and a trip to the actual dedicated app instead of the one in start. Then there are the news articles. The majority are random clickbait headlines with little substance if any at all. Many of them are clearly written by AI and contain repetitive information that might not even be true. There are also plenty of ads masquerading as articles. If you want to use any of the features in start just download the dedicated app for that and use a different news app for everything else. If gpt 4.0 is important to you then use the edge app, but Microsoft puts up so many walls on it I just use the chat gpt app instead with 3.5. TLDR: There’s no real reason for the Start app to exist. Most of the articles feel like something my grandma would share on Facebook and the apps are worse versions of the ones in the actual App Store.

The major redesign that just occurred that added a bunch of unnecessary stuff like a Bing search bar that Microsoft would like us to use made me search out a replacement. My recommendation is to go to the MSN website, navigate to the “News Headlines” page (which is what the old version of this app basically was) click the share button and then select “Add Website to Home Screen”. It turns out that it doesn’t merely add a bookmark icon to your screen that then pops up in Safari. MSN and some other websites (including APnews) when added to the homescreen like this actually become a HTML Web App. It’s still The Safari engine running it but it opens in its own window and has a custom full screen app like interface. It’s not quite as nice to use as the old app but it’s usable and doesn’t include all the nonsense that was added to the new version. Also less ads. The icon looks perfect right it the spot where the app icon was so you don’t even have to rearrange your Home Screen.

I want to enjoy this app so much, but it’s becoming impossible for me to use because the “save for later“ feature seems to be missing on the iOS app. I have searched online for a way to fix this, but have not found anything except old articles related to the topic. This is very important for me because many times I find news articles that I want to read, but don’t have the time to read them on the spot. I want to be able to save them for later so I can read them when I have time. Even if the feature is available, it’s obviously not user-friendly, and I don’t see any instructions about how to make it work. I am completely surprised by Microsoft, as I had expected them to have high-quality services similar to those of Google and Apple. You would think they would have a way to save articles just like their competitors do in an easy fashion. It appears that this is not the case.

Microsoft needs add at least one of these to significantly improve this app. They are: 1) add the date an article published 2) add a counter that shows the number of since the article was published 3) give us a way to hide an article after we have read it. It is entirely too to difficult to determine how long an article has been showing under an interest. I can't always remember if I have read an article. Whatever algorithm Microsoft uses to find articles related to an interest needs work. For example, I have an interest for cold cases. I get very little information on cold cases. My interest is full of covid-19 coverage. I understand the importance of covid-19 information and have an interest for that. Please limit information not related to an interest. Currently, I wonder why I have interests. *** too many sensational article headings. Otherwise know as click bait. It is too difficult to determine a valid article from clickbait. ***

It works like any other search engine. But they have a future that you can’t disable or turn off as a user, it’s the AI search I wish this can be turned off, but it will never be turned off. It’s a feature that they have for the app it’s unable to be disabled. Even they have Microsoft rewards program last year was the best they had so many points that you can earn on Xbox and through the Microsoft edge now they’re lowering their points system either they’re losing money or too many peoples getting too many free gift cards. I don’t know what it is yes take a grain of salt. It is a free rewards program but now every time you earn a point it went from five points to one or two points. no more earning those 10s and 20s or higher points. Everything used to be dead on target, but now that the end of the year is at a end is becoming unstable points or not adding up points in isn’t registering. I’m only in it for the last points I need & uninstalling.

I downloaded this because I couldn’t finish an article I was reading in Apple News; the only choice was “continue reading in the app.” Once in the app, the header and footer never go away, significantly decreasing the readable screen area, and distracting me with a search bar on the top, and a collection of buttons on the bottom, none of which I need. Most modern apps hide these things until you change your scrolling direction, and then show them to you momentarily to see if you need them. If you don’t, when you resume reading, they disappear again. I’m not sure what the purpose of sending me to this app is rather than serving me the entire article in the place I’m already reading it, unless it’s for Microsoft to track me. That might serve Microsoft, it doesn’t serve me. The only time I’ll use this app as if I need it to finish an article.

It’s nearly impossible to comment on any article. When I am already signed in, it FREQUENTLY won’t let me comment and says I have to sign in. I click “sign in” select my name again and it still just says I have to sign in. I’ve even created a second account to switch back and forth to work around that, and that worked for a while, but as of this morning that no longer works. Then the button to post a comment just disappears frequently. On mobile, if your keyboard pops up, it covers the area you are typing into. On top of that, if you do sign in and get past the many glitches, the comments are so censored, it’s practically a useless feature to be able to comment at all. You can’t use the word “you” so people try to find work around a like “ewe” but it will still hide any comment “for review” that has that word. Even if you’re using it in a general sense as I am doing here. If there is even 1 word in all caps, even if that’s the name of a company, it will be hidden “for review”. There’s also a bunch of other rules which are unknown or seem arbitrarily applied by some horribly programmed parameters so most comments submitted are never shown. And mobile never tells you if you have any replies to your comments (I’d like to be able to turn this on or off).

First of all, being forced to use this after reading news on msn all these years is a bit annoying. On top of that, msn says “to continue reading this article open the app” and when you do, it doesn’t actually open the article you wanted to read or even give that as a possibility. You have to cut and paste the msn headline to search for it in start. Additionally, it doesn’t seem to refresh the top news, etc. when I open it - the same exact news is there for days. And, when it does refresh, because it wants to “feed” you, the algorithm starts to give you things that are all the same. If I read a story from a source, I don’t want to have that source become the main one I am offered- assuming I can’t handle opposing viewpoints… Maybe I am doing something wrong. I am not completely tech challenged, but maybe… Anyway, just an annoying app overall….

This app has multiple purposes that are all scattered throughout. The main reason reason I got this app was to upload my receipts. So far i have only made a few bucks, i do shop quite a bit and so does the rest of my family but the downside is not getting 1 cent a receipt. There are other offers to get more Cash back but for some reason you have to click the actual offer rather than pressing “scan receipt” so that I could get the bonus, weird. So after 6 receipts uploaded, you have a chance to win $50, I’ve only ever got between 11 and 50 cents and I’ve down I would say a little under 10 times. My overall point is, what are the odds of winning $50, or a little more then 50 cents. Don’t get me wrong a few bucks never hurt nobody but still I’m just curious as to why I feel like this app is useless.

This app is so ridiculous and the customer support is even worse. I had contacted customer support after 10 receipts that were scan for cash back we’re talking about purchases I made being way above $50 and I only receive a penny back. I am now on my 40th+ receipt and the most I have received back has been three. Cents, if you’re only giving me a penny it’s gonna take me 100 receipts to receive a dollar I’m not gonna buy 100 items from dollar tree to receive one dollar back. I get more back on my credit card than this if you guys are not willing to give anything more than three. Cents, even after I hit the six receipt reward mark. Then what’s the point of even having the program you’re tell me, Microsoft doesn’t have money to give back. I’d rather just stick with chrome, then to do with this crap.

This was my top choice for a news app not that long ago. I relied on it all through 2020, which, you know, was kind of a newsy year. But a few months back they updated the app to include things like user comments on articles, and social media reaction “features” that allow you to 👍 or ❤️ articles. So now each article, let’s say reporting on something tragic, will have hearts and emoticons and a toxic comments section below it, things that don’t belong in a news app, and frankly, don’t look good next to an article about death or disease or war. And all the standard internet comment section junk has reared its head: obvious trolls, even more obvious bad actors, arguments over nothing, and constant “Biden libtard” this and “Trump nazi” that between commenters that have absolutely *no* idea what’s going on around them. Use a different news app. There are a bunch. There were features only this one had, and it *was* the best once. But we never needed Facebook style features in the app, and a quick review of recent history should have let Microsoft know adding these kinds of features does not improve the user experience, but creates a hostile environment rife with abuse and garbage.

Microsoft News is fantastic for news. But the app never save settings about news preferences and even when you set them again, the categorization of articles is often poor. For example, I cannot find any possible way to permanently disable news about sports, entertainment and especially royals. When I finally do disable these (until the next time the app starts), the app saves that I’m logged in, but ignore my preferences. An because of poor categorization, things like sports, entertainment and royals ends up jammed under trending or possibly Asia or Africa. The result is, at least one in 3 articles I’m presented are tabloid rubbish. I can’t imagine that MS would need more than one person on duty at a time to properly sort and filter articles.

First let me say I am a huge fan of Microsoft’s products and although I deleted this app I continue to use many of their products and services. I was excited to try the start app when I first discovered it. But that excitement did not last long. The first thing I noticed was how every news headline or story that was pushed to me was very left leaning. And some leaned so far they read more like Soviet style propaganda rather than news. My second complaint is with the rebate tool. When scanning receipts from certain types of stores, the program will not recognize the store name. Thus you are unable to get credit for that receipt. The first type of store I noticed this with is vaping stores. However, the final straw came today when I tried scanning a receipt for Cabelas. The program recognized the transaction total and date but would not pick up the store name even though the logo and name are clearly printed. With in just seconds of a tenth and final attempt to scan this receipt I get a push notification from the app about how the GOP is blocking gun restrictions. If you are going to make an app that is going to cater to one ideology that is fine. It’s your right, but please state this in the description.

I’ll start this review with a caveat: Maybe, because of the ongoing feud between MS & Apple it just doesn’t work too well with iOS. That being said: Things just don’t work. You get a response to a comment and you can’t link back to it to respond. You get responses and you get no clue as to what the response is in reference to. The app doesn’t even tell you what comment is being responded to. It is just an awful, maybe typical Microsoft mess. I’m about to delete the app and forget all about it. It’s probably a perfect example of the many reasons why I prefer Apple anything over Microsoft anything. They just can’t get their act together over @ MS. Just deleted the app. Censorship crossed the threshold of the ridiculous. It’s their app, they can allow and disallow anything they please. But the political bias has become overwhelming.

I sent a ticket to microsoft last month (February) and all I received what is an automated email saying that someone would get back to me. I still have not had a response from anyone. I had noticed I had $20 cash for that I had forgotten about from signing up with something. And that it was ready to be cashed out since September 2022. So I got excited and went ahead and type in my email address to cash it out to my PayPal. However, I did not realise that I had typed in my email address incorrectly by missing one letter. It says that my cashback was sent. However, I did not ever receive it. I need someone to fix this asap! This is so road that I should wait one whole month for someone to respond back to me. Kittie

I don’t need a news app from Microsoft but when I click on some articles from MSN or Google Chrome home page, it forces me to use the app to read the full article. Other times, even if it doesn’t force you then, it does once you try to comment on an article. I go ahead and let it start the app, take me to the article and then try to comment. This doesn’t work since it says I have to be signed in and the sign in button doesn’t work. I can actually sign in under the app but still forces me to try to sign in on individual articles but it won’t work. If I’m signed in on their darn app why do I have to sign in on the article page?? I don’t understand how this huge company can make such a broken and annoying product and predicament. SMH

I’m hoping that Microsoft sees this as their link for support is a dead end. I use start on both my iPhone and Windows tablet. I don’t know how many times I’ve told it to block whole categories but they still show up…in both places. If I tell you I’m not interested in entertainment news, why do you keep adding that to my news feed? Same is true for some other categories. Come on guys, fix this! Update March 2: still the same. I get a lot of entertainment news that I don’t want and sources I’ve blocked turn up anyway. I’m a big Microsoft fan but you guys blew this one. Also the constant scrolling back to the top is wasteful of my time. Why can’t your feed pick up at the last story I read?

My gripe is less the app itself, and the integration, or failure there in, of the MSN website when opened in iPhone Safari. I’ve been accessing MSN for 6-7 years for news. About a year ago I started getting prompts to either continue reading in webpage, or open in the MS Start app. A nuisance, but still an option. Lately however, the option to read in-browser hasn’t worked. Instead, I’m forced to “Read in the app”. Only problem is that the link rarely works, and in the failed process it opens an iTunes app loader page, a redirect tab, a Start App launch…without the desired story…and poor search qualities to find the story that took me down this rabbit hole in the first place. Epic fail; loads of frustration; numerous tabs and/or windows to now close or navigate; complete loss of interest in the original story and little motivation to want to use MSN or MS Start in the future. Nice going folks; you had a loyal cu, who actually occasionally made choices from the advertising, who’s now looking to Yahoo or anything other than Bing/MSN/MS Start for their news 🤨. Friggin Reddit is better for than this nonsense.

Like many I downloaded it for the cash back feature. Sometimes it works, sometimes it doesn’t. It rejects some receipts for very odd reasons. I’ve had receipts rejected because the app claimed it was a duplicate receipt even though I scanned it immediately after walking in my house after making the purchase. I had a new reason today. The receipt was rejected because they only accept paper receipts. It was a paper receipt from the same grocery store I’ve scanned receipts from many times. Sure it’s only a penny but those pennies add up especially if you’re Microsoft and thousands of people are having receipts rejected that shouldn’t be.

So I use this app for two things. The pints program, which takes a lot to get anything but mostly works. And the receipt scanning, which has gotten worse and worse. It takes processing time for each receipt submitted to verify your receipt and they can randomly decline your submission and take away the reward. The 6 scan bonus is limited to only once every 24hrs, which is kinda lame. Basically, Fetch is the better platform for receipt scanning. I just submitted a backlog of receipts and all 6 towards the bonus were rejected after the “pending” time for a generic reason. Other issues is that this app opens everything into separate tabs so it can become bloated and glitchy if to many are open. I didn’t realize this till I went into the tab page and had probably 200+ in there as I had no idea that was happening each time I opened the rewards or receipt section… This had caused my app to be slow and break especially in the receipt scan section which gets broken frequently from updates. Like you click scan receipt and instead of opening the receipt scanning camera, you get a search the web for camera. Honestly, the whole opening everything in “browser” tabs each time you click into something is just terrible app design. (I will note, there is a setting to auto close tabs after a day, but it’s off by default and I feel like it does t always work) My suggestions to devs: - take away receipt “processing” time, like it’s 1¢ as a reward chill Microsoft. Just give the 1¢ lol - let someone scan a bunch of receipts at once and don’t just decline them - you should be able to scan receipts and get bonus without waiting 24hrs till your scans count to the next bonus. Sure, people can get up to $50, but most of my bonuses have been 10¢-20¢ so I am sure those odds are low to get $50 - get rid of the tab design - make sure not to set the receipt scanner camera to a web search camera when you make updates

The updated newspage is messy and hard to read. The story tiles are arranged in in two randomly staggered columns, which results in a confusing jumble to the eyes. You can’t scan the articles left to right because the headlines don’t line up, and you can’t scan the columns top to bottom, because there is no bottom of the page. This is beyond annoying. Whoever designed it need to go back to Layout 101. Please line up the story tiles left to right to make the page readable again! The content is what it is. This isn’t so important to me because I seek news from multiple sources. But it has to be easily readable or it’s a no-go.

I’ve had this app since my days of using a Nokia Lumia 1020. Been through a ton of updates. I recommend this app to everyone. Going forward I can’t. I’m not a fan of the new layout at all with the last update. To me it seems just a giant mess. And it made finding news articles even harder to find. I’m here for the news, why do I need to see groceries and everything else. Stop trying to be like apple news. Not everything apple dose is a good thing. As I type this review on an IPhone. I now the irony. I’ll keep the app around play around more with it. Hopefully get use to it. I won’t be recommending it to anyone for awhile. Was one of the best news apps out there and now just like everyone else’s. And not good at it.

I am so, so upset about this radical redesign that MSN just did. I have three or four news apps that I check in with a few times a week, but this was the app that I would spend time on nearly twice a day. I loved its simplistic, clear-cut layout. This layout made it stand out from all other news apps. Now it’s ruined because of Microsoft who only took over because its its greedy, never-satisfied, and has a constant Need to monopolize wherever it can. I’m so saddened by this. I did not realize that my innocently pressing “update” would cause this to happen. I’m going to try to give it a chance, but something tells me I’ll be forced to delete it in a week. I can’t believe that Microsoft took over and ruined what used to be one of my favorite apps.

Not sure who is running this app. However reading people’s thoughts on Trump in this app mostly saying he should be locked up in jail but why. Don’t you think if he did something wrong that he would be locked up? So yes sounds like a witch hunt. You got to many people on a band wagon or someone controlling bc when I tried to share a comment well guess what it wouldn’t let me. So don’t fall far this. Something is up with this app in my opinion kinda like Jan 6 when trump was set up by a lot of dem people but what do I know. “Trump is not in jail” oh I don’t know bc he is innocent. Huh who of thought. Wake up people before it’s to late it’s MAGA or it’s going to get worse check out Newsmax. Have a good day and God bless America!

I mainly use it for news as I don’t like Google news trying to view everything in its own browser. This one will take me to the actual site when I click on anything on the news article. However, it never refreshes on the “For You” tab. I click on refresh but it still won’t. I have to click on a different tab, and come back to “For You” tab to refresh. Other tabs are a hit or miss for refreshing. Sometimes they do and sometimes I have to do the same thing for them too. So basically, I am back to using Google News again.

This app has changed dramatically since i first downloaded it and now they dont even care what type of news you are looking at. For instance, under the sports headlines today I saw a headline titled, "LA reaches settlement over alleged at-home Covid 19 test kits".. not too sure what that had to do with sports, that is not the only example of this, there was also "Depressed demand forcing Wisconsin dairy farmers to dump milk", again nothing to do with sports. Additionally, whoever developed this app thought it would be a great idea to have NO end to the headlines under each section, so if you think you are going to get the bottom of page it just keeps loading more headlines whether they are relevant or not. This app has gone down the tubes, its absolute trash now.

Update: apparently the developers don't read the reviews. This thing has gotten worse. Open the app, swipe through two or three articles and CRASH! C'mon, folks! Do better! My complaint before was that each time the app loses focus and then is brought back to the foreground, it resets itself. This means that you have to scroll through all of the stories to find where you were; assuming you remember. Now, when I try to share something via Twitter or Facebook (on my iPad Air), the pop up window loses focus while I'm typing and I have to start over again. Definitely going to look for a replacement now. The app owners apparently don't care and definitely don't test their product.

The app used to be pleasant and I actually for one, enjoyed reading the news. Recently the use of carousels (several rows) of news where you can scroll down or side ways to click an article went haywire. If I click one then try to go read another, I get an unrelated article. Eventually the app freezes. I have to close it, wait then start all over again. My iPhone is. 16 Pro with plenty of storage. Developers: please feel free to contact me for a demo. This is real horrific. The UX/UI is frustrating and I might need to delete the app and revert to msn website. You really need to go to basics. This design isn’t helpful at all and has no cohesion to basif user experience

What a shady, dishonest update. What was once an application focused on actually displaying news is now a sneaky way to trick people into using Bing. How so? When you load the application, you’re given a nearly identical experience as the Edge browser’s start page. There’s a search box, but if you think you’re searching for news topics, you’re wrong - it’s Bing. Looking for news? Sure, there’s a few headlines on that Edge start page, but the functionally you would expect to find and was central in previous versions is now buried in the third tab. It’s this sort of anti-user practice that build a generation of folks who lack faith in anything from Microsoft.

Unlike many of Microsoft's other apps, this one is much better on Windows Mobile and full Windows 10 than it is on iOS. Microsoft's News app on iOS is quite clunky and outdated when compared to similar news apps. It jumps into a different window just to show a picture, unlike their own Windows platform app which overlays the image. Navigation is difficult, with the back button way in the top corner and access to my "interest" topics buried in a top menu, instead of laid out with the other "main" topics. One last thing that I find quite confusing in this app - the lack of any useful settings. There is really only a way to sign into an account, and pick a language. That's about it. What about options for video playback? What about text sizes?! What about easier ways to choose and navigate content and interests? What about a dark theme choice!? For Microsoft's "dump windows and build on other platforms" mobile strategy, this sure falls flat. It's a terrible experience.

I am very angry that MSN is forcing me to use their app if I want to read an article. Sometimes I can just read the article when ‘expand’ is the choice about how I want to access the article. However at other times I am forced to open the app to read the article. 😡😡😡😡😡

The opinions stated in section of this app come down to “you’re wrong, no, you’re wrong”. The news is a very distant second to the social media megaphone the app offers. It looks like there is no moderation of the comments, so the app is perfect for extremists to sling crap. Any comment supported by thought or fact is quickly called down by name callers.

I can never comment on stories because microsoft is a left woke corporation. No bad words no hate just a different opinion but i’m censored and can’t post.

This app use to fill my iPad screen. Now it is 1/2 the size. It use to fill the whole screen on my iPad. I was using this app until they changed it.

When I want to read an article on MSN it takes me to the App which I open, but then I cannot find the article I was interested in. I’m going to find another way to read the news…don’t need this frustration!

This app is not fast or efficient. Half the articles don’t load. When trying to flip through stories the app has a mind of its own. I wanted to like this app but it doesn’t like me.

Microsoft is just like the Borg. One System to rule them all. It just doesn’t jive…

Every other article is an advertisement. What’s the point?

I do not want to comment with my full name which comes from my Microsoft profile ! When you login to comment, it uses your full name!! Why Microsoft can’t I use an alias? FIX this !!!

I don’t like using Start. I much prefer MSN for the layout, etc. Unfortunately, when i got to an article on MSN, I can’t continue reading it unless I hit “continue reading”, “continue on the app”, or “expand article”. Very, very annoying. If I wanted to use “Start”, I’d go there first. Please let us make up our own minds!!!

If you’re looking for a Canadian version of Fox News this is it. Keep that in mind as you read the news. There is another side to their reporting that tends to be less biased.

Sometimes app shuts or freeze but still the best news app and thanks for not showing pub.

Non-stop anti-Trump

You try to open any notification in the app and it tries to open a browser window in the app and doesn’t load anything.

This app (as well as @Bing) if you use this app Be aware that the PRIVACY option to “Delete/clear all search history” no longer works! Only way to delete that info from the app is to go into the app and look for you HISTORY in the settings - than you need to delete each one separately..(one at a time!) this is a very tedious task if you have not deleted history in a long time! @Apple needs to address this issue with @Microsoft!

I downloaded but every time I go to use it it asks me to download again. On top of that it never links to the article you downloaded it to view. This is a constant issue. Does anything work well anymore. Are you just in the business of paying people to review what you want instead of actually addressing the issue anymore? Microsoft used to mean something. Now gone to garbage like the rest of everything. Pull your effin socks up before we are puppets to everyone else.

I have tried many times to continue reading and I get everything else! I hate this thing!

After you open an article in safari it makes you open it in the app. When you go back to safari it gives you the option to open or cancel it from opening in the app. If you hit cancel the next time you try to open an article the app tells you that you need to download the app from the App Store even though you have it. You then have to delete the app and reload it to make it work.

One of the most glitchy apps I have ever used. Constantly dealing with new problems. Only use it to collect Microsoft points now because they are always tweaking it and causing new issues. I get frustrated every time I open it.

Open a news story get redirected to once again to update the app and then get redirected to CandyCane. Where did the story go? Ridiculous.

I prefer safari for all my news since it lets my ad block block all the ads so I can read the news. I’m switching back to google as my search since bing always shows me news stories to open in this app

Microsoft shouldn’t have to rely on ad income. Having an add every 2 or 3 articles is very annoying to the user experience.

After the newest update, it’s just stuck in a loop, sending me back to the setup page to personalize feed after each article. Makes it almost unusable.

Home page doesn’t fit in iPad screen. Keeps showing the welcome screen. There are more ads than actual informative articles. The best part about this app is probably the icon. Nice butterfly.

I have had the same problem as others where it forces me to open the app to read the article, but I then can’t find the article I wanted to read. Every time.

I am continuously redirected from msn articles to your app, at which point I need to search for what I was reading on msn! This is nuts! How many millions of msn users don’t finish reading what might be important news because they r forced to your app and then need to spend TIME trying to find what they were reading. Fix this!

Not much use bi read the msn site it says open in app but never does. So you can only read the headlines. Not the actual artiles.

No me moleste

Reading an article continued from the Independent…must be a news source site. Says continue reading in the app. I download the Microsoft link and it’s nowhere to be found from where I was reading it. You have to type all the information in it. This is not what anybody’s gonna want to do it want to direct link… This was a waste of time ..I deleted the app.

This app is TERRIBLE!!!!! Try to open the story you want to read on the app and it doesn’t take you there, constantly have to update it! May just give up on MSN news altogether…..

App crashes at least once a week, have to delete and reload each time. I only want to read the news but the app makes it so much harder.