Shipt: Order Grocery Delivery Customer Service

Shipt: Order Grocery Delivery Positive Reviews

I switched to Shipt after how they handled the pack and playI needed a quick order, as I was home taking care of my sick family, and I just needed a few supplies. I used to order a lot of delivery orders. I used to be bed bound (I’m epileptic and have injuries from my time in service/war). I’m doing much better now, but the issues come and go. So I know it might change again, and I might lose my license again and need delivery services regularly. Anyways, today I was just tired and needed a few things to make some soup and just hold me over. When I went into my apps, I saw both apps Instacart and Shipt. But then I remembered seeing how Shipt stepped in and handled the pack and play situation, when they didn’t have to, nor were even involved. Whoever did that, needs all the raised. That was the best commercial for all us Moms struggling out here. I will only order Shipt from now on! Y'all did right by us Moms! Oh, and my Shipt order arrived early and in perfect condition! Now I can make yummy soup and tea for the family and hopefully get them back to feeling better! And I can back to resting up in the couch and stay in PJs all day. Momming is hard sometimes!.AbruendermanVersion: 2.239.0

It’s good for the most partI have had this app for 7 months. It is convenient especially having a husband, a new born and two kids. Sometimes it is hard shopping with everyone lol. In the beginning, I had no problems. Customer service have always been great. Lately, I noticed that the type of workers that are being hired have not met the standards of what I am used to. There is one shopper that is exceptional. She communicates, tell you if a product is not available and takes pictures of what is. Then, she makes you pick your substitutions. I even told her to buy something for herself from time to time. I chose her as my preferred shopper. One thing about this app, they so try their best to get your preferred shopper. Lastly, the shoppers that have been shopping for me doesn’t even tell you when they start shopping. They select their own substitutions. The also drop off the groceries and never tell you they arrived. I had one shopper replace my Oreo and Ahoy cookie treats for my kids with green dog treats 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ (I’m still in awe). They substituted baby oil with lotion and picked up some type of pancakes that I never heard of to replace my Aunt Jamima. Other from that the $99 a year is cool if you shop over $35 for free shipping. However, if you are under that $35, you will be paying that $7 delivery fee regardless..JustuniqueVersion: 2.154.1

AwesomeI’m high risk for respiratory illness, work from home, and really don’t have time to shop. My husband is from the South and is very wary of driving in snow. We tried Shipt for the last few weeks because they offered a free 4 week trial. We have no complaints and nothing but praise. I’ve had 3 deliveries so far. Every shopper was courteous, let me know they were shopping my order, offered if I needed anything else, answered my texts, and was either on time or early!! They wore masks and met my husband at our garage door. We are so grateful for everything. This service is worth its weight in gold during these times. Most importantly, we are able to help people right here in our community have jobs. It’s costs a bit more than doing it ourselves but being safe is more important. If you have family that is home bound, get them a membership. And generously tip!! Shipt Shoppers are essential workers!! The app is amazing too. I can order through the Target app too, get my Cartwheel awards, use the offers, and use the Shipt app for other stores seemlessly. It even knows what I ordered through the Target app! 100% recommended by my family!!.Maryk4rlsVersion: 2.76.2

Please fix your time windowsEvery time I order through Shipt my time gets pushed back this doesn’t happen with any other delivery app. I ordered at 5pm a shopper was assigned almost immediately now at 7:40 I’m being informed that the time is pushed back then if it gets pushed back again, the groceries I needed to feed my family tonight I can’t get that I’m ordering because I don’t currently have my car which is why your business is even successful, it’s super unprofessional to think that THAT is ok when people have memberships. Dont communicate with customers at the last minute if you absolutely need to push the time back but you guys have an issue with getting the time right in general and that needs to be handled I only went through Shipt today because they had Winn Dixie on their app but I usually go through instacart because they never push back the time into oblivion or until the next morning. What the he** am I going to do with yesterdays dinner coming at 8am when I ordered at 4pm the previous day?! FIX YOUR PUNCTUALITY..DISAPPOINTED DAY 1 IG USERVersion: 2.147.0

Awesome serviceSHIPT is an awesome service for someone who has trouble dealing with getting all the groceries from the car to the house, not to mention that it is a great time saver not to spend an hour or more in the grocery store. The yearly fee is reasonable and there is no delivery fee if your purchase is $35 or more. These days that will go in one bag! Some of my friends ask how I can let another person shop for me. It is easy. Just do your list and provide instructions. For example, get 3 green bananas and 1 ready to eat, get the latest date available on the milk, check that no eggs are broken, get the smallest salad cucumbers, get the asparagus with small stems and heads. You can specify to be notified if they are out of something and you want to provide a substitute. It takes a little while to do your first grocery list. After that you can take a previous list and edit it to buy again. Easy and I still have energy to put them away when they arrive..Sassy at 73Version: 2.169.1

Weird experienceI had a pretty unique experience. What happened was, I downloaded the app to order a few things for my SO whom I am in a long distance relationship with. I logged into my account (used the app 1 other time years back with no issues) and ordered what I wanted. I then turned off my phone and went to go to the gym. I got a text from the shopper about an item that was missing, which I responded to, I then tried to go back into the app to check on the order. To my surprise I was logged out and it wouldn’t let me log in for some reason. I clicked on forgot password to try to log in a different way, and was then routed to a page stating that my access had been banned and I had to talk to an owner(I am assuming the reason for this is that I am deployed to and living in Japan right now, as that would be the only thing that would make sense. Odd that the app is available to me at all though.) I was a bit afraid about the order, as I knew I had been charged and hoped the order hadn’t been cancelled altogether. The order did get to my SO eventually so it’s not a massive deal but I probably will not be using this service again..MattHarder2Version: 2.197.1

Single blind motherI was leery to join a membership that seemed so costly. I am so happy that I did join Shipt, because they are extremely professional and orders have always been delivered on time. The shoppers will contact you through texts to get suggestions for any substitutions for items that may be out of stock as well as to allow you to add items that you may have forgotten to put on the shopping list. I find their attention to detail to be exceptional! Also, anytime I have had a question that could not be answered on line, and have called the customer care line, I have found the customer care team to be kind, professional and very quick to resolve any issues. You absolutely cannot beat their customer service and their true devotion to excellence! I would definitely recommend shipped to anyone who needs their shopping taken care of by somebody else. It is extremely convenient and you have several choices of stores to choose from. Thank you shipped!!.Blind single momVersion: 2.78.0

ShoppingThere are always too many items that are NOT available. I don’t know how you pay yourYou pay your shoppers BUT this takes extra time from their shopping and perhaps is not so cost effective. But overall I do,love your service. I give my tip to the shopper in person that is why I have not been placing it on the account. Shipt: I am handicapped and so I am so,grateful for this service and the necessary help,it brings to,our home., I have been having problems lately with the password and just changed it for this order. Then I decided that I could accept the order earlier and wanted to leave a note as the weather just keeps getting worse. I was not able to get on again as it did not recognize the password I had just used for my order. I cannot afford to be without a shopping service so if I continue to have problems, where would I go to or call to seek assistance..Charlee426Version: 2.81.2

Shipt through Target AppI used Shipt throughout the pandemic and the shoppers I had were amazing and even ended up getting the same few on multiple occasions. Very personable and attentive. They made me feel like I was in store with them and were prompt to tell me if the store was out of stock with anything. Overall, pleasant experience and quality shoppers That being said, I moved states and had poor experiences with half the shoppers. One didn’t let me know they were shopping and had no idea they delivered. I prefer to gather groceries quickly so potential porch theft can be avoided as well as avoiding spoiling food I just paid for. I also don’t understand why I’m asked if I need anything else but then can’t add to the order on either end. I like how shoppers can text you but find it strange that you can’t reach out to them so you have to rely on them contacting you first throughout the process. Ultimately, I still enjoy the service. Pretty convenient for all sorts of situations.TinyhopsVersion: 2.128.2

Can’t Disable Promotional NotificationsGenerally, I like this app. It is easy to use, intuitive, and I can usually find everything I need when shopping. There have been times where the app will not include items that are in the store, or will say those items are out of stock when they indeed are in stock. Fortunately, the app provides the option to manually write-in requests in these scenarios. My biggest issue with the app is the onslaught of promotional notifications that are pushed onto my phone. In the settings of the app, you can turn these off (which I did), yet they still persist. The only way to disable them is to disable the app’s notifications entirely from the phone’s main settings. However, this is not reasonable because then notifications related to the order will not come through. I reached out to Shipt customer service about this and got no assistance. It would just be nice to see this fixed, it gets very annoying to receive these ads when I have turned them off..DrawingBeastVersion: 2.126.0

So glad I switched to Shipt!Their system, people, communication, everything over all is head and shoulders above their competition. You get a text when they are on their way to the store(s); communication while shopping if they have questions; you get the proper substitutions instead of just grabbing something off the shelf; and their shoppers seem to care. Everyone who has shopped for me are clean-cut, friendly and caring people. The website with the store is easier to maneuver and you can also make a special request if you can’t find what you’re looking for. That has always either been fulfilled or they called/texted me. The reason I left Instacart was there was no recourse when the shopper would just grab what they thought it would be a good substitute. Then when I called to complain there was never a human, & any text I got back what is defensive in with a total lack of customer service..Leah in FlaVersion: 2.104.2

Love ShiptI have been using Shipt since the pandemic due to having Covid twice. I’m a nurse and during the pandemic worked in a Covid unit. I still care for Covid and now flu patients so I choose to not spread whatever virus of the season I may pick up while shopping. I use the service very frequently and I often get the same Shipt shoppers (Teresa and Mark.) I live in York, PA. These people have a game changer for me. Both Mark and Teresa go way beyond what they have to do my shopping. I am not exactly sure how to request them but they would be my go to shoppers every time if I could request them. I have had other shoppers also and all but 1 have been wonderful. For the people who say they have had bad experiences with their shoppers, their shoppers could take a lesson from Mark and Teresa. I do make sure they are well tipped as they provide a service that keeps me happy and my fridge full..Snoopkitty123Version: 2.165

It’s OkYeah sure this app is great, delivers high quality groceries straight to my doorstep it has been acting up recently. For my past couple orders i’ve had to cancel them sadly because they cannot simply give me my order on time!! They always are delaying it, if it was just an hour or a couple mixtures it would be ok, but they have been delaying my orders my HOURS. I can order some groceries at 5 and I won’t have them to me by 8. WHY!! I don’t have a car so when I need to get things that I need and need them delivered to me I rely on this app, but I think I should stop doing that soon. And if you’re on a budget trying to get your groceries delivered try a diff app, I don’t even know why I have to pay $20 for a $10 order…Yeah, the shipping for EVERY order no matter the price or location is $10. That’s ridiculous. You’re job and the point of this app is to deliver the things to ME. So why do I have to pay you an abundant amount of money for that?? $5 would even make the cut but this is crazy..Sally BounVersion: 2.162.1

Room for ImprovementBeen a shipt app user for 3 + years. Continue to use it because it’s handy and because more stores have been added for me. I do like several newer features like tip options, being able rate a shopper and choose him/her to shop again, and of course, more stores to choose from is super nice! However, there is room for improvement… There are certain stores, especially Publix, that are always out of items, but I’ve been told by shoppers and/or the store, that it’s mainly because Shipt doesn’t keep up with individual store inventory well. The stores have plenty of items on the shelves, but the app doesn’t reflect what they have accurately. Also, the shoppers should be allowed to shop whichever store is most convenient or shows that most items are in stock. I also prefer the old method of the shopper texting me instead of using the APP chat. Of course I understand this probably helps corporate. Speaking of corporate, I’d also to know right away if my order is being picked up or not. Too many times, I place the order at 9am for a 6pm delivery and find out at 6:30 that no one has picked up my order and I won’t be receiving my groceries. This has impacted my child’s school projects, items we were to cook for a group function, and of course, dinner! And last, Would like to only buy 1 of a BOGO item. The app automatically selects 2,4,6 when the item is BOGO. Thank you for reading my review!.JenniferJanakauskasVersion: 2.171.1

Old SchoolShipt was created quite some time ago, way before it was cool to deliver groceries— like years and years ago, so they have it together. Shipt has saved me *and my parents* this past year. The annual delivery subscription is really reasonable and there’s a year end holiday price, usually 😉. The one issue I have is the updates, or lack thereof, on stock in stores. The shoppers I’ve had do a great job adjusting and suggest, take pictures of the shelves, do whatever you ask, to make sure things are satisfactory, but it’d be helpful if they could get keep their systems more updated. I know it’s probably hard to do, especially this past year, but Shipt would be 😘perfection— IF you could get that all fixed. Also, I will add I called customer service for a couple of small things, and they were awesome. You can also DM them if you have a random question. That’s my novel on Shipt ☺️. Stay healthy everyone!.ADB1982Version: 2.86.1

Service gets a 4, app pulls to 3Service could still use some refinements, biggest issue is the perpetual loop you get stuck in when your scheduled time is cancelled (sometimes repeatedly) and pushed, not until five minutes after the hour, requiring you to contact a call center which often has extended delays. Biggest complaint with the app is it doesn’t allow you to build a perpetual shopping list. Example: today you add 25 items to your cart, come back tomorrow to add 3 more items -and find your cart has dropped to 19 ... with no record of which items were removed. I’ve used Shipt through Meijer, and equally often find the Shipt app doesn’t show items that are otherwise available and in stock through the Meijer app. As a result I find shopping with Meijer app and shopper service is often more fluid and has become my go to..EWP VPVersion: 2.75.1

First time userThis order was my intro to Shipt. In the past, I have used 2 other delivery services. Shipt was, by far, the best of them all. Your representative, Cheri, was absolutely amazing. I had more contact with her in this one trip than with all of the others in the past 6 months. She kept me informed about everything in my order, told me when she had picked my items and when she had completed. Texted me to see if there was anything else I needed. The most surprising thing was a text with her ETA. None of the previous deliveries had ever done anything like that before. When she brought my order, she didn’t just drop the bags and leave. She carefully unloaded everything and carefully placed it where I asked. I don’t know if she is a typical employee or not. Because of her, I have switched to Shipt for my future shopping needs. You are very fortunate to have an employee of her caliber..PSL SantaVersion: 2.76.2

ADHD friendly!I have a family of 6 and get very overwhelmed/ anxious and mega distracted in the grocery stores. It takes longer than it “should” and more mental prep than it should to just go in the store haha! My neighbor suggested Shipt and I cannot tell you HOW MUCH I LOVE this service. During Covid when we all needed meds, just get on my phone and get an order together. Christmas dinner and simple times like Friday night sushi and snacks needed… JUST AWESOME for this last minute Mama. Also the app is streamline, easy to read and easy to navigate. Huge plus for my brain. Coupons offered and ability to write individual notes for each of the items is so great and helpful communication tool. The shoppers text and send pics… I truly have nothing at all negative to say. I LOVE Shipt. Rain or shine they come through. So grateful. Im so much more productive..NattyBonezVersion: 2.136.0

Seriously fine customer service!I’ve been using Shipt for over 2 years. Their shoppers are communicative and friendly and willing to go above and beyond to help you with anything—substitutes, an item you forgot to put on the list, or something that you think of at the last minute. I’m high-risk for COVID-19, and my shoppers are very thoughtful about placing my groceries on the porch. And their behind the scenes customer service people are quick to fix a mistake or overcharge. Their app makes it very easy to notify them and they respond quickly with polite and apologetic emails. I began using them when my husband was undergoing cancer treatments, and then the pandemic began and I already felt safe using them. I don’t think I’ll ever do grocery shopping again, regardless of what happens with the virus and vaccines. <3.CarmisteVersion: 2.69.0

Redner’s and ShiptRedner’s Market has the best prices and everything you could need in a Supermarket. Once I found out I was able to have Redner’s personally delivered at a time of my convenience , I signed up immediately. It truly was a dream come true. Signing up for a Shipt membership was a no “brainer.” The Shipt shoppers go above and beyond for their customers. They can call or text when they are in the store , they ask you about available substitutions , and if something is not on the website they allow you to comment and say what you need. I needed some deli sliced capocollo and they made it happen. I am 100% satisfied with the service Shipt offers. Redner’s Market does everything they can for their valued guests , Shipt and Redner’s make life a little easier during these tough times. Thank you Shipt and Redner’s !.RipcurL3x3Version: 2.141.1

Great ServiceShipt is an excellent shopping service. They are available basically when you need them. I have made an order I wanted in a hour, others in 4 to 5 hours and still others the next day or so. They have been there. I get what I order or the shopper who stays in contact as she sops makes suggestions for substitute products if what I want isn’t available. I can also tell them of an item I had forgotten to put on my list. It’s almost as if I’m in the store. I can’t shop for my husband and myself anymore but Shipt has taken care of that problem. The shoppers are great. They deserve the tips and you choose how much your giving them. I love most of my shoppers and I have some that repeatedly shop for me. I just love this company. They are beyond a God send. Thank you Shipt!.AggieforChristVersion: 2.112.0

Time saver!I started using SHIPT during the pandemic but continued because it’s such a timesaver. I choose everything I want from the comfort of my home. I don’t have to get in my car to go to store, find a parking spot, do all the shopping, get distracted by items I see, wait on line, load car, unload car - you get the picture. I typically hit “reorder” from my last trip and then add whatever other items I may need for the week. I always shop target because they are same price as in store and I can easily get beauty/drug store products too. I like that I have a listing of favorite shoppers. Very rarely is there a mistake and they are all very responsive and helpful. SHIPT has saved me countless hours and nothing beats coming home from work and my groceries are on my doorstep..Castagnola68Version: 2.209.1

Life SaverIf your doing life right you find that time is your greatest obstacle. Even is you a Master Planner you can’t plan for life. When I am busy with my family and all that life has to offer, I trust Shipt to help me do the shopping I don’t really have time for. There shoppers really care and take the time to shop as if you were there yourself. Have you even been going to the store for something you really need and can’t find it on the shelf? I have and it takes time to find an associate who can locate the item from the back room. My Shipt shopper takes that time and gives it to me. Shipt gives me extra time which to a single parent is everything. Thanks Shipt for being there for me whenever I need you. Carlos.TbeardaddieVersion: 2.101.2

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Shipt: Order Grocery Delivery Negative Reviews

Not so greatSecond time using the app just as bad or worse than the first bogo grocery store items default to 2 in your cart .you must buy 2 of the same item you cant get two different flavors. I made notes in the note section that apparently the shopper cant see unless the item is marked as not found . I could clearly see all notes in my order as i checked after paying( seeing how i had issues the first time) Both times i was issued a credit but ots not the money I Just want the items ordered not two of something else and why have a section for notes is they are not going to see or follow them. I asked the driver and they said the texted me and u did-not reply the text i got were im starting your order, im on my way and and your order has been delivered there were no mention of my notes I assume they were read and understood at this point. Not the case driver did not see notes and when i emailed i was told there were no notes . They dont show on the receipt only shows the items the shopper actually put in the cart snd which were missing from the order. Strike two , next time i will screen shot the notes . If the notes are there and order is still screwed up than strike three, your out. Then i review everywhere and start telling people Do Not Use this service!.Not Calm!Version: 2.105.0

Do not become a shopperI had one maybe two emergencies where I had to cancel before I started in order and they deactivated my account. I had no issues with the customers. I always communicated with them on their replacements and yet they can’t tell me why they deactivated my account. I got one response saying it was because my reliability went under 97%, which is stupid. Another one said it was because of my behavior I had almost perfect score with everything yet because I canceled two orders due to personal emergencies. My account was deactivated. They said they will be under investigation and then deactivated. I was never under investigation. They just completely took it away and refused to talk to me, other than me filing an appeal twice I tried calling the automatic system said that they will not talk to me. The email takes at least a day or two for them to get back. This is completely unprofessional and the fact that you guys could not actually talk to me other than the appeal is ridiculous, the money is not worth it. Yeah I got a few good tips and according to the guidelines, they said I could not harass for their tips which I didn’t. They are free to do whatever they want with their money. I was just there to help get their items and drop it off at their house, this place is a joke. Don’t waste your time or money. Just go to Instacart..Angelinababy232123Version: 2.253.2

Basically scammed i guessI tried placed an order yesterday for grocery delivery. It said my card was declined. I was confused because my card had enough money. I go to my bank account and the money was charged. I was confused because the order wasn't placed. I thought it might have been a glitch so I waited a couple of minutes and reloaded the app. It was not, the order was not placed but they still charged me. I talk to their customer service and they say that i placed an order on target. I did not place a target order. They say I have to talk to target customer service, and that they would help. Honestly really helpful. However I got disconnected from chat and had to join another one. Someone else helped me again, and said I would get my refund in 24 hours. I believed them. I did not receive a refund the next day. So once again I talk to someone on shipt customer service. They say they cant do anything and to talk to target. Talked to target they said they cant do anything until a senior manager looks into it. Ill try again tomorrow I guess. So yeah, they took my grocery money, so I had to borrow money from a friend. I cant pay them back until I get my refund. And shipt is not being helpful. So if you use this app beware of all of that. However I will say nothing against the shoppers. They do an excellent job. The actual app tho, glitches..Anoing✖Version: 2.127.1

InventoryI believe the inventory is for several if not all the target stores in the area. Because I can ask shopper to look for items not on the inventory list that can be found. Also I have had shopper who were not properly trained. You ask if I need anything not on my order than have shopper that don’t know how to add them. I have seldom had an order that there wasn’t some issue. Products listed as one thing and the shopper see them as another. Some shoppers catch it others don’t so I get the wrong product. There is always something I shop for regularly that isn’t even in the inventory. And I shop with you a lot. I shop target because it’s the most affordable. Winn Dixie has several product I use so I have to make a second order or send my son to get them. Target has always been terrible about having a product that I end up trying and like it but then it’s never in inventory again. I use to tip with order. I tip afterward now. I had one shopper(male) that kept telling me the store didn’t have this or that. I sent my son that same afternoon and he came home with all the items. My conclusion: you and you shopper wasted my time. I believe the quality of shopper has improved now you need to improve so they can have a good and successful shopping trip. Jan Davidson.H@ppyD@ysVersion: 2.81.2

Need more rehire options due to app malfunctionI worked for Shipt and had great reviews via my shoppers. I even had requests due to the fact i would go above and beyond for my customers. Shipt literally sends a text to its customers that they can add on items to their shopping bag! But guess what Shipt does not do when a customer request to add on items which is a major flaw in the app as a shipt shopper, this app does not add extra time to your delivery which is preposterous! They literally terminated me for time which is clearly a app flaw for drivers considering them already telling a shopper they can add on to their cart. I couldnt even get a human on the phone once they terminated me and they also never warn you when your time is a factor they just straight up terminate you without warning at all! Its very unprofessional honestly especially when a shopper is taking time out of their day to support a new app considering its tons of shopping apps being promoted. Shipt definitely need to update time for delivery if they are going to allow customers to add on items its just common sense and thats a major flaw. Also on the other hand am not the only one who experienced such flaws either ive heard numerous of users express the same app flaw, so i know for a fact im not the only one who experienced such unprofessionalism..KingrajiVersion: 2.157.1

I miss the old ShiptI love the luxury of shopping from my living room, but things have gone downhill for the last couple of years. I used to always get the same shopper who knew my preferences and could easily recommend substitutions when something was not available. They even made it possible for me to designate her as my “preferred shopper.” But now unless my order is huge (which I can’t afford because Shipt’s prices are higher than store prices, so I only order what I need right away), my order gets grouped with another order, and my shopper has to shop both orders at the same time, and sometimes the other order is much bigger than mine or in the opposite direction from the store! So when I used to always get a great shopper and get my order fast, now I either get subpar shoppers and keep canceling my order until my favorite shopper gets it, or I get my favorite shopper but she’s stressing about getting both orders done and delivered without getting a low rating from a customer who didn’t get their order fast enough. It’s really dumb, and I keep telling my shopper that she should just break out on her own, but she’s too loyal! And don’t even get me started on the app that keeps crashing!!!!.KjhgfrtvcdrtVersion: 2.161.3

App Is Pointless Please ReadShipt service is the biggest joke among my group of friends. I try to make it a point to let people know so as they will not waste their time. Shipt never has the good brand name products in stock. This isn't based on one shopping experience, it is from several at different days of the week. They insult our intelligence. It's obvious they want to lure us in a store than we exhaust our patients, then end up buying the store brand products. Since they don't update their on line shopping app to reflect current inventory, it's no wonder their on so many shopping extensions, such as Target and Kroger. It never fails my shopper is in their store I get a text, after a text, then another that their out of a product. My grocery order is pointless but I already paid for a shopper. It's a clever trap I'm here to inform you not to participate. Order your groceries from another source. They’ll come back and say their shopper is free, that you can cancel the order, but then your not going to get any groceries. If we could tell the shopper to leave one store and go to another would be an awesome solution. However, they can’t do that cause of the platform available to Shipt, which has higher prices. They don’t want you to get the store prices..GBSTCUVersion: 2.147.0

Lies, lies, and more liesShipt delivers for Target and I have placed same-day delivery orders using both the Shipt app and the Target app. Yesterday I placed an order using the Target app for a Simplehuman trash can with a delivery window of between 4:00 and 5:00 that afternoon. According to the Shipt tracking info, the item was picked up by the shopper early enough to give her ample time to deliver it within the one hour window. After 5:00 came and went with no communication from the shopper, I texted her and asked about the delay. She did not reply, so I called Target. Target put me on hold and called Shipt. Shipt falsely claimed that the shopper still hadn’t shopped the order. Within a minute the shopper texted me and explained that she had my order but was busy shopping for someone else. By 6:30 with no delivery in sight I called Target again and canceled the order. At 6:40 I got a text from Shipt that my order was delivered and to look at their photo for proof. They sent a photo of nothing. At 6:53 I got another text from Shipt stating that my order was canceled “due to being unable to reach you for delivery”. Check out the Yelp reviews for this company. And, by the way, Target purchases made using the Shipt app are sometimes more expensive than the prices found in the Target app itself..Aunt KayeVersion: 2.239.0

Order canceled with no logical explanationI have been using Shipt for several years now with almost no issues. I went to place an order in Dallas early Sunday evening. My order kept getting delayed. I called customer service and asked if I should just go ahead and cancel so Instacart could deliver instead. They said not to worry and that they were just a little short on shoppers. Eventually I got a notification that my order was being delayed until the next morning. This is unacceptable. I canceled my order after that. Thankfully Instacart saved the day (or night in this case by getting my order delivered by 11pm in less than an hour on a Sunday night). I think there’s probably only one logical explanation for why there’s no Shipt shoppers available in Dallas on a Sunday evening….you’re not paying your drivers enough!! 👏👏 Your customer service used to be great when I spoke to your friendly representatives in Birmingham. Now it sounds like I’m talking to someone over in India. I had to tell the girl to slow down because she was talking a mile a second and I couldn’t understand her. I’m going to give you one opportunity to rectify this. Please contact me and if we can resolve this matter I’ll consider taking down this negative review. Thank you!.DaPilot0Version: 2.208.0

Unauthorized chargesI downloaded this app hoping that i could potentially use it for grocery shopping. After a few days of having it downloaded, and an account made, i got charged a $99 fee from the company for an “annual membership”. after noticing the charge, i immediately contacted them and they told me i would have to call the next day. i did and they told me they couldn’t do ANYTHING about it and to contact my bank, which i also did and my bank spoke with the company and couldn’t get anything resolved. the last man we spoke to from this company told me that my account would be shut down and my cards will be removed. i still continued the dispute process through my bank which failed. i was told that there was now all of a sudden a 14 day trial for the fee and how i never cancelled. i was never told about the trial, and the guy from shipt never explained to me that i still had time to cancel and get my money back. also my account or membership was never shut down or cancelled by shipt like they had communicated . anyways i would highly advise you all to choose a better app for grocery shopping!!! i wouldn’t want your money to be taken from you without any consent..TraydddVersion: 2.203.0

Beware - shopper scamWell, my days of same day delivery convenience are over. I used to use Shipt and target’s same day service a lot. Today I ordered some things for same day delivery from target, who uses Shipt to facilitate their same day orders, and to my surprise my shopper cancelled all of my items without contacting me and substituted a brand new iPad. She then “Delivered” this and submitted an image of nothing as proof of delivery. Obviously this was their intention to begin with but it really surprises me that someone can create a shopper account with shipt and can then so easily use your card to shop for whatever they want. Target of course refunded after contacting Shipt which will take a few days to process, but if I weren’t lucky enough to have enough to cover this charge I would be in a lot of trouble. Same day shoppers do not have direct access to your card info I’m told, but there is nothing to stop them from making changes to your order without your consent - they just have to say you consented. It’s the honor system. The fact that this is even possible is really shocking and I’m sure this is a common scam this time of year. Never again. Beware folks!.CerealKylerVersion: 2.210.2

Disabled text messagingI’ve been using Shipt weekly for three years. You always used to get text messages from your shopper on status, questions, etc. they’ve just eliminated that functionality, with shopper messages coming in the app alone. So, if you don’t check the app constantly, or turn on notifications for the app (which then subjects you to all manner of “notifications”) you don’t get your messages from the shopper. Terrible, unhelpful upgrade. Plan to cancel. **EDIT: Today I discovered how well this works, real world. Oftentimes. I’ll order Shipt before I leave work so it arrives roughly when I do. Typically the shopper texts me on the way home, and I can reply to a text message, with the hands free setup in my car, easy-peasy. Now, I get a ding notification in the app. To see WHAT the notification is, I need to look in the app. And then type in the app. Neither of which I can do while I’m driving. Same deal if I don’t have my phone. With my Apple Watch, I could reply to the text, quickly and easily. Now, basically if I’m just not sitting, looking at my phone waiting for messages, I likely miss them. This saves me zero time..Dn01Version: 2.174.1

Chat FeatureThe new chatting feature is a huge disappointment. I’m not sure what went into the decision making on pulling away from using native text, but for the end-user this is a huge waste of time. Every time I get a message from my shopper, the app then sends me a text message to go back into the app within a different area just to reply back to the shopper. This process goes on over and over and over again during the day while I’m busy doing other things like working and taking care of my family. It’s a terrible way to force people to use your app more by causing a ton of friction in their shopping experience. This was poorly thought out and I’m not sure who you user tested this with, but I would highly consider changing it back. Hack Tip: For anyone that doesn’t like this chat experience, you can order directly through the Target app and not have to deal with this. Texting with your shopper is still with your native phone text through Target. [yours truly, a UX Professional and long-standing Shipt user].Dragons8Version: 2.177.2

Lots of failures on their endI signed up for Shipt after moving to LA to help me get set up in my new apartment. I tried to be nice to the contract employee that would deliver my item and gave the option of anytime before 4pm. At 7:30 pm I reached out to support which. Apparently my order had been deferred by the first driver and was awaiting a new driver. Thing is no one told me, oh support claimed I had been sent a text, my phone shares a different story. Eventually a very nice woman was able to drop off my items at 11 pm, she was great. If my story had just been that I would say yeah shipt didn’t work for me but whatever, I will cancel during my trial period and call it a day. Later I get an email saying my trial is over , surprised, I again go to the shipt site and target and think I have cancelled. Today I get a notice saying my credit card was charged $100 , which considering I thought I had canceled and that the shipt website didn’t show me enrolled I was pretty surprised that I had been charged. From the bottom of my heart , I really disliked my experience with Shipt and would not recommend them to anyone if other options exist.HellobadiahVersion: 2.64.0

Bad customer serviceI recently had a target order that was accidentally delivered to the wrong address by the driver. The driver was nice and said they made a mistake and tried to retrieve it. They reported it missing and said that the address they left it at, it was brought inside the house. They asked if I worked get refund and the only thing they got was scolding from Shipt that they shouldn’t of done it and no response about a refund. Then they told me that I had to call. The call took in total over 45 minutes to complete. They asked me to knock on the door of the person who received it at night to retrieve it. When I said that they were not a nice person they didn’t seem to care. Then they said they would submit a refund request for my order and I would possibly still need to contact Target. Not easy to deal with and super complicated to get help. No easy way to report anything lost without being on the phone for an extended period of time and still no real results. Completely do not recommend them. Not an easy platform to deal with..TriciaMulVersion: 2.170.2

Beware!! Locked account with no noticeI loved Shipt, used it at least once a week for months until one day it stopped working. I tried calling numerous times over the course of weeks and couldn’t get through. The call center wait times were always over 30 minutes. Finally months after not being able to use the app I got through and they indicated that they had locked my account intentionally because they suspected fraudulent activity! The order they marked as suspicious was one that I was trying to place!! They didn’t call, text, email or anything they simply locked out my account on their end so I received no notice and had no idea what was going on. By locked out I mean I could still shop, chose my delivery time, and click the payment button, the payment wouldn’t go through. I contacted my credit card company because I assumed the problem was on their end and they indicated it wasn’t. I tried numerous cards, wasting my time because Shipt has terrible business practices. Don’t waste your time with this app. I’m making the switch to Instacart..Melis_sevgiliVersion: 2.66.1

Do Not Use This AppI have a $500 credit on the account to shop, so I went and placed an order, the order total was $76 and some change. I tipped the shopper $10 and had to put in a credit card because the tip cannot be taken out of the credit balance on the account (which is understandable). However, for some reason, they only took out $42 from the account balance for the grocery and charged the rest on my credit card, I called 3 times and spoke to 4 different people, first 2 told me not to worry, the charge on the credit card was temporarily and would be reversed and that I would only be charged for the tip. Few days later, the charge went through on my credit card so I called back and they said they couldn’t do anything about it, basically told me that’s how the system works. Spoke to 4 people, got different information from each, all the agents were very difficult to understand and I’m not sure where they work but it’s very loud and makes it even harder to hear them. I DO NOT recommend this app..TyDo38Version: 2.258.2

Incompetent Payments TeamMy account has been locked twice now by the payments team over discrepancies they will not tell me about. The first time, I sent the information they asked for and they said I was good to go. Apparently, I’m locked out of my account again for another discrepancy of which I have no knowledge of. The support number that payments linked leads to general customer support, which low and behold, is not allowed to communicate with payments. I can not comprehend the level of incompetence required in order to restrict your support team’s ability to support. So now I have to send another email, wait even longer until their overwhelmed payments team can respond to my email again, to verify an account that was already verified. This is a concerning amount of ill-management at this company. If I can use this app for more than 2 weeks without my account getting locked I will be glad to update my review. Otherwise, this app gets a rating that reflects the level of customer “support” I received..ThatniggshutyomouthVersion: 2.147.0

🤦‍♀️I downloaded this app just to write a bad review. I’m not entirely sure how or why this app has so many 5-star reviews. My nieces birthday was today and I decided to ship something special to my sister in law, same day, as a surprise. I placed the order at 10:00 a.m. It is now 6:00 p.m. and after THREE different ‘shoppers’ stated they “we’re shopping for the items”, my order was still canceled by Shipt for supposed “technical issues”. The first ‘shopper’ wasn’t making any sense via text and supposedly “accidentally took my order”. Luckily, he went out of his way to call support and fix the issue. The second ‘shopper’ was out shopping for the same items, and then suddenly wasn’t; The only reason I knew this was because another ‘shopper’ took the order not long after. About 15 minutes after receiving the confirmation about the third ‘shopper’, I got an e-mail from Target, (where I originally placed my order), stating they were sorry and that “something happened with the order”. Don’t waste your time..Kaela♡Version: 2.154.1

Unauthorized activity- lost membership accessI am seeing a pattern in your comments on Facebook about customers being unable to access their accounts. The same thing happened to me this week. I’ve just learned that some how an unauthorized user attempted to place two orders on my account. So, Shipt locked my account and now I am no longer able to get access to my own account. Shipt did not proactively notify me of any breach of my account. I only found out because I reached out to Shipt directly. Your chat agents have been useless and extremely unhelpful. Note: I have been a customer for years without issue. Whatever Shipt has done to your platform appears to be putting your customers’ account information at risk and making it impossible to regain access without creating a new account. My main issue is that my membership information has been lost. I spent hours today with your “support team” who have unsuccessful in reinstating my membership to my original account. CUSTOMERS BEWARE!!!.Kizmitf4Version: 2.201.1

Total failure as a whole1. Grocery items marked up beyond what they tell you. Example: Shipt says you can expect to pay about $5 more per order while a bag of shredded cheese is marked up by two dollars by itself. 2. Shopper is not allowed to give you the receipt or a photo of it to show the differences. I assume this is to hide just how much you’re being ripped off. 3. Shopper charged me for larger items that I ordered and then delivered smaller items. Example: They shouldn’t be able to scan a single can of Celsius and then charge me the $8.99 for the four pack. That shouldn’t even be possible, but it is. 4. Reporting errors does not get your money back and without the receipt to prove you didn’t get what you ordered (see point #2) you have no basis for a claim. Reporting errors also gets no response in general. 5. Between the yearly cost of membership, the delivery fee per order, the upcharge on the individual items, the tip for the Shoppers, and the errors above, this is not worth the investment for anyone..WhevksbsganaVersion: 2.147.0

Complicated web designThey need a new app/web developer. As as a shopper who has done plenty of delivery apps with in the past 5 years, this is by far the most confusing and extremely hard to navigate to the next task. Once an order is completed you can not see what store you delivered to only the order number. The rating system is terrible. If you get 2 5stars ratings your average rating only goes up .05%, but get one 3star rating then it goes down .20 %. It’s not worth the headache. Just like ride share, we should be allowed to rate customers as they can often make shopping very difficult by changing items multiple times when you’re already in line to check out and being rude when you report items are out of stock. All in all if you just want to make some quick homey its not too bad, I would advise taking smaller orders 15 or less. Anything more trust me the customers will give you a hard time..She deliversVersion: 2.117.1

Cancelled orderThe worst experience ever! New to the app. Decided to try it out. Each time I ordered (3 seperate accounts), it cancelled my order for whatever reason. Saying “customer inactive” on all 3 brand new emails used to initially sign up. When I called the support line, I was told to email support and they would get back to me in a few days. I spoke with Devon (Customer Service Supervisor) and she said there was nothing she could do. I explained to her that I Needed groceries tomorrow and asked what she could do to help me out. She said that I needed to keep the conversation “professional.” I asked her if our conversation was being recorded because I wasn’t raising my voice nor was I using colourful language, so I can have proof of how professional I was being. She said it was and I said “good” and maybe she needs to go back to training. Worst service and customer service ever! Will never try nor use this company ever again! I ended up using Uber for groceries. Sooooo much better and easier. And no fee for delivery! Bye bye Shipt!.Justin hates river winsVersion: 2.261.0

One bad experienceI’ve ordered through shipt several times, and always had great experiences. This last one though, was not so great. I ordered through the target app and saw through there that it had delivered. I went outside to find none of my order anywhere around my house. The delivery driver dropped my order off at the wrong house, which was careless on her part since everyone’s house number is visible on my street. So I called customer service and she was not very helpful. She said the shopper had texted me , but I’d never received anything from her. I was trying to see if she could find where the shopper dropped the order off, so if it were at a neighbors, I could have just gone and picked it up myself. The customer service agent was not really willing to help and was very quick to push for a refund. A good customer service experience can satisfy the situation even if there is an unfavorable outcome. But this was not one of those times..Td915Version: 2.118.0

So Disappointing - Target they cost you businessThis app’s user interface is all that gets stars. The service itself has been wildly disappointing. I have placed three delivery orders. The first went fine but their was very little ability to track progress on the order. The next delivery was claimed by a shopper who abandoned it but did not release it. Many hours later and two phone calls with no help from Shipt it was finally released and another shopper claimed it and delivered it. Most of the order was out of stock and I still had to go to the store. I lost half a day and was very unhappy. So, one bad and one good experience so I gave them a tie breaker order. I have been on hold for 2 hours and waiting on the chat feature just as long. The shopper has texted me that she has tried to unclaim the order but cannot and has been on hold with Shipt herself “the struggle is real” was her feedback. I want to cancel the order but neither of is able to do so and she is not going to shop my order. So I gave two stars so that people would know that this is not just a mad client giving one star. Target is losing money on this vendor and Shipt needs to recognize their own limitations and improve their process. In all my years working for software companies, I have never seen a company so ill prepared to deal with the actual business behind their app..PowerballHopefulVersion: 2.114.1

Grocery delivery is great but the app is a tire fireThe app looks like any other commerce app when you open it. It seems fine. But the reality is far from that. One of the most important features in an app like this is unusable: search. Let’s say you decide you want to restock a product you just ram out of. For example, today I wanted to buy some white wine vinegar and some ham lunch meat. I started by searching for “white wine vinegar”. The first two results were for red wine, then next two were for white cooking wine. After that a few options for actual white wine vinegar were listed. It’s ridiculous, but it was actually a pretty good result. Let’s compare that to my search for “smoked ham”. The specific product I was looking for is “Brand X Smoked Ham”, so it seems like a reasonable search term. Well, not really, if you’re a product manager at shipt. They seem to think showing me results for kielbasa, turkey pepperoni, bacon, and multiple kinds of breakfast sausage before I eventually managed to scroll far enough find the product I was looking for. I can live with their ridiculous decisions to hide the price per pound on meats and to use bizarre units for purchasing chili peppers and tomatoes. That is simply annoying. But the willful incompetence of the search, the way that it prioritizes “featured” items and some bizarre ranking algorithm over basic word matches is what really earns the negative review..Probably not my nameVersion: 2.188.0

Delivery was delayed by hours and I was encouraged to cancel because of substitutionsI am pregnant. I am in the throws of morning sickness. I decided to rely on this service for groceries I was not physically able to get myself while I was nauseous and miserable. I placed an order a little after 3pm with a 5-7pm delivery window. My shopper offered substitutions for items and said he was done. He never arrived. Around 745, shipt updated my delivery to 8-9pm. After 8pm a new shopper said he was starting and I was confused as I didn’t know the first shopper had disappeared. He said many of my items were out of stock and pushed me to cancel various times offering no substitutions. All this during a FIRST experience? I was so LET DOWN. It’s 830pm and I’m going to get whatever I can myself. NEVER AGAIN. I can’t believe they put me through this when I needed help. Also, their mobile chat doesn’t work if you leave the page to say, copy your order number from the app. I wish I could give 0 stars!.GenbeezyVersion: 2.146.0

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