Shipt: Shopper And Driver Customer Service

Shipt: Shopper and Driver Positive Reviews

Great opportunity!It didn’t take me long to get approved to get started maybe 2-3 weeks (compared to other app I have tried to get approved for) But I’ve enjoy how simple it is to use the app. It tells you where items are on each aisle and of course you can communicate with the customer. They have promotions to get more money on trips And certifications you can take to get more jobs. Available resources to help with mile tracking and taxes. Loving the app so far. The only down fall I see so far is you can see what kind of tip you would get until after the job is complete. But you can see how much the job pays you (base pay) when accepting the job. Update: 1 year later. Still using the app as side money and still enjoying it. I feel the quality of customer are better using this app and tips are good! Some days I can do 2-3 orders and make $60 and I would say that’s consistent. If you give good service your customer will show that in your tips! A lot of great bonus money opportunities. They even have a program if you complete a certain amount of orders within 2 months with good eating the app will give you $50 towards your owe groceries! You get to use the app for free if you get approved as well. Overall I see myself continuing to use this as a side hustle!!.Ilj94Version: 4.77.0

CommunicationThe app is cool but as a shopper I must say Shipt needs to do better in the communication department. They press us about time and communication with customers but that needs to be the same for everyone. There’s been many incidents where I have traveled 15 mins plus to pick up an order that was already picked up by the customer and NO ONE COMMUNICATED THAT ; to make things better you will only get paid half of that order which majority of the time is $5-$7 dollars I can’t speak for others but for me that doesn’t cover for gas/inconvenience . 2. Your ratings/pay are based on various things which is understandable but when it comes to time it can be tricky. I’ve been in the store dealing with customers who don’t respond the quickest or at all, then you have to substitute or add things they forget or sometimes the service isn’t that great in the store even with WiFi . Therefore it makes you late for other orders even though I showed up and gave myself amble amount of time to shop their order so maybe Shipt should give more time or tell their customers to be more responsive and available once they decide to place an order . 3. When it comes to orders that are considered Promo aka Late due to no one picking them up I’m starting to believe Shipt doesn’t let the customer aware of such because the messages I’ve received from members tells me they don’t so therefore that affects my pay/tip . Once again going back to communication if they can fix these things they would be better as a whole ..Z The BarberVersion: 4.24.0

Flawed Rating SystemI feel like customers need a training course on how to use this just like Shipt shoppers do. Every 2 weeks we get a scorecard but I have no clue who rated me what or how to improve. I understand the need to respect the customers privacy but can I at least get an explanation? What does paying “poor attention to detail” mean? I got all the items the customer wanted and if they needed a substitution I got that unless the item was out of stock. I delivered the order to the right house so what exactly does poor attention to detail mean?! Do customers realize that we have to substitute to our best judgement and that there’s another category if they didn’t like our substitution judgement? One of my customers also reported a missing item. Do customers realize that if they’re missing an item, it was out of stock and we marked it as not found? Do they get to see the items that we weren’t able to find? Why should we get lower ratings when we aren’t able to control what’s in stock at the store? It’s also frustrating when customers don’t tip. If you have the extra money to pay for someone else to buy your groceries at higher prices and deliver them to your front door why no tip? At least a dollar I mean come on this is many Shipt shopper’s only way of making money. I do like being able to make my own schedule though so there’s that. For as old a Shipt is, this rating system shouldn’t have this many kinks in it. I know there’s many other Shipt shoppers who have the same complaints..MSU18Version: 4.17.0

It could be a little betterI love working for Shipt. Can work when I need or want too. I just a few issues with it. First is the timing they don’t give you enough time in the store with certain orders. Customers can be very picky on what they want. They often change their mind or add things. Which means takes me more time. Shipt doesn’t consider that. Shipt and the customers what everything correct and in good shape. Which I understand. I wouldn’t want rotten fruit ether. But again they don’t consider that when it comes to time. So as you are trying to please the customer your on time rates go down. Or marked as late when In all reality ur doing ur best. If ur rushing to do orders u may miss things. But if u don’t rush ur marked as late. Tips as well. I think tips should be mandatory. We are full service shoppers. Drive to the store for them shop for them which at times can be up to 2 hours. Then drive it to them at times can be up to 30 minutes away. We do everything right and no tip. Kinda discouraging. Last time I accepted two orders to target. When I got there the store was closed. Shipt didn’t give me anything for it. I emailed them and they still haven’t reached back out. We should be their number 1 concerns!. That’s just a few. I think all around it’s easy money fun to do at times but can be very stressful. Shipt could take better care of their shoppers. They put out two promos last week and I lost both because their app wasn’t working correctly. Again not fair to us. I want to give 5 stars but I can’t. Somethings need to change. The service IS HUge INSIDE A STORE!.Amw617Version: 4.17.0

TRULY LOVE THIS APP 💯This is one of the greatest apps I have ever downloaded one of the best ways I earn money and good money at that I left or other delivery platforms just stick with this one. love the way I could earn my own money and also love when I could work when ever I want and still make great money 💯 I left everything else just for this one here . I waited about 3-5 months to get accepted lol but it was definitely worth the wait I swear .. I was working with Instacart for almost 6-8 months and never made good money with it I wasted more gas driving to delivery the batches then wat I actually made in cash smh I was so happy when I got notified that I was in the process of being hired with shipt 🙏🏻 truly was a blessing on my behalf THANK YOU SHIPT . I will never leave this Delivery App ever ♾ only thing I want is when I do need cash on the spot is an Instant Cash out on our Pay 💰 even tho I like adding all the money up for the weekend but sometimes I’m broke and don’t have enough money for gas to keep on working or even have enough cash to get some food for my self . It’s definitely would be great to Update and Add Instant Cash out on what ever delivered batch u want to cash out . Definitely would love to see that on a update soon . But other than that everything is Perfect and Going Great for me . Once again thanks SHIPT.Green CartVersion: 4.21.0

Full Time StudentI’ve been doing Shipt for a few months now and I LOVE IT. Easy, simple, and fun, for me at least. I am a full time college student, so this job is perfect for me. I can do it when I have free time from school, it’s the only source of income for me. Around Christmas I made over $600 and I am so beyond grateful. I was about to do some orders today, I realized I was logged out. I try to log back in and I find out I’ve been deactivated because I didn’t have a 4.70 rating, I had a 4.60. I also had a on-time percentage that was lower than 90%. Now due to the area I live in there’s a lot of traffic anytime of the day, constant construction on main roads, and lots of accidents recently. So it’s been more difficult to get orders on time. I’ve also have always been respectful to all the customers order I get, I communicate and text them anytime there’s an issue. I have about 10 referred members. I feel as percentage should be lower due to high volume traffic in my area. As well as the rating should be lower, because I have more 5 star ratings than anything as well as most customers don’t rate me. I just want my account back because it’s my only source of income for right now as I’m a full time student. Additionally I would turn to instacart but I’ve been on their waitlist since May and haven’t received an email from them. So please I beg for my account back, I am struggling with money. Thank you.Jai-fanchVersion: 4.52.0

If you can wait 3 weeksSo I love how the amount of pay is higher than normal shopping apps! Unfortunately, if you are willing to not get your money for close to three weeks, then this is perfect but if you like me and so many other Americans around the country who are needing their money right away do not use this app if you are needing funds right away, they will not release you your funds for almost 3 weeks so if you have another job or you have something else going on and the money you make on this app is not really something that you need right away. It can just wait for a few weeks then this is perfect for you. I do not suggest you start doing this and you’re looking to then replace the gas in your tank because it’s not gonna happen. This company does not pay you your money right away. They hold onto it for almost 3 weeks. It’s like a regular job where you get a two week paycheck I believe the reason why most of us do this is because we can’t wait so I will also post the conversation that I took a screenshot of to prove that you have to wait. I have a Reddit account where I’m dropping all the information and all the screenshots. Everybody take care..The only Red1Version: 4.107.0

Great Concept App Needs More WorkEven with the new updates the application still needs a lot of work. Aside from the pandemic and overwhelming amount of business, Shipt wasn’t prepaid to handle this type of volume. How can you shut down your call center and switch to chat and text? This is a little frustrating to your shoppers. The app needs a new chat feature, when you minimize the chat to help us keep working on orders, and you don’t get notified when an agent comes on and the chat disconnects. You lose your place in line. I will say the app enhancements are much better including the scanner feature. I see good improvements but you’re gonna have to move faster at getting new updates. You need a town hall from your shoppers to find out what’s working and what needs to be added or changed. I can’t get a hold of anyone via text or chat and you’re leaving me out here to get abused by the customers that can’t get their orders due to extremely long lines, store closers (changed hours), or product out of stock. I’m very grateful for Shipt but the HQ support is lacking. If you’re having a shortage of staff from HQ due to this pandemic, find a way to allow people to work from home. Only the strong will survive. Not having support staff readily available is a recipe for disaster. My second day now trying to get someone via chat or text. Please fix ASAP. Still a great concept and service just needs help badly..Bf529qVersion: 4.8.0

A joke that used to be greatI’ve been working on this app for close to a year and this app, despite its clunkiness, used to be really great. Open metro orders would pop up thoroughly throughout the day and offered orders were so bountiful you had plenty of options to choose from. But now this app is the laughing stock of me and my significant other, who also shops Shipt. For WHATEVER reason Shipt thought it would be a good idea to just release all the open metro orders ONCE EVERY HOUR. It creates a feeding frenzy that makes it impossible to get orders of you aren’t glued to your screen right at the drop of the hour. It makes no sense at all. I recently took a break from Shipt and when I came back I stopped being offered orders because of my inactivity. I’ve now been back working for a month and in the last WEEK I’ve been offered TWO ORDERS. I’m having the hardest time trying to make any money on this app anymore after a year of working it real hard. I swear the developers have never shopped or delivered an order in their lives. They’ve done a great job of fixing the clunkiness and making it look better but the actual functionality is nothing but a joke. I’m extremely disappointed in this app and would NOT recommend shopping for Shipt. You can make much more money doing almost anything else.Camden5224Version: 4.22.0

App needs some more workI have been a shopper for a little bit here. As far as the app is concerned the isle numbers would be appreciated for Kroger stores like the other stores we shop. Kroger has the slowest cashiers that also eats away at your time, pretty much every customer who orders there is also tax exempt too. So adding the isle numbers would help offset how slow the store is. When you go to text customer support, it is a bad design to have to click done then have to hit enter to submit your message to an agent. We can’t stop and wait to chat we have to keep delivering. Need it to be easier to send while at stop lights, etc. Another thing is when I minimize the app, I lose my place in queue and have to start over. Serious waste of time. I need to be delivering and watching my map. When you call customer support it keeps saying the easiest way to reach us is online/chat. I found that to not be true most of the time because of the issue I just mentioned. Update: The app today just showed me a map of the house to deliver the groceries to but when I opened google and Apple Maps they both agreed and it was in the complete opposite direction!!!! That is a serious flaw. Also, there needs to be a mileage estimate when you open the job. This is a disservice to your shoppers. We can not make a proper assessment before taking the job without correct information..Cheese muffinsVersion: 3.26.0

Overall really great company, serious room for improvement though!I respect the company and overall do love being a Shipt shopper! They offer great bonuses and there are lots of appreciative customers who bring me joy. That being said, this app has some serious issues. The last few months I can not count how many times I have been scheduled, a top rated shopper, but not getting orders sent to me, I’m having to check the open metro CONSTANTLY just to find orders I can pick up, that should have been sent to me. Getting rid of acceptance ratting for shoppers has had a huge impact on my income as well. Still trying to sort out the companies logic there. I’m close to 2000 shops and I feel like it doesn’t matter that I have put in such hard work creating well known, positive customer service in my area. I’m stuck with missing orders and getting no support from the company to fix the glitch with my order receiving issue. I recommend the job, but don’t rely on feeling secure with your income. Some days I get lots of orders and can make 400$ some days I spent most of my time checking the metro trying to grab orders I should have been sent, ending up making 80$, wondering how many I missed and didn’t get a chance to grab. Wish I had a regional manager to reach out to for help. Your on your own as a Shipt shopper..SmellyKitty69Version: 4.33.0

Review of ShiptFor the most part I enjoying shopping for Shipt but there’s a few things that I would like to see changed: 1. Customers that rate less than 5 should have to give a reason it’s not fair for us shoppers who go above and beyond and get rated less than 5 and have no clue why. How are you suppose to change things if they have no reason for rating us less than 5 stars. Some customers don’t respond or respond late or take it out on us shoppers when items are out of stock. 2. The pay needs to be increased no order should be less than $10. 3. The completion stat is unfair and should be dropped or reviewed there’s been several times I accepted party city orders and after accepting it and reading the customer notes since you can’t see this until you accept it they specify that they want it delivered at a later time after my delivery window and if I’m unable to do it at that time due to having other orders or if it’s after my scheduled workday it goes against my completion rate. Overall I do enjoy the work it has some great benefits but would like my above thoughts to be looked at and maybe considered. Thank you.Tor0710Version: 4.56.0

Feature request1. When an order is cancelled or rescheduled, the driver gets to the store and find out the cancellation. There should be button “cancelled/rescheduled by customer”, that way the driver gets paid for half of the driving. From the drivers perspective, had s/he knew the order is changed, s/he is not going to drive to the store. But the driver had spent time and gas driving to the store, s/he should get paid, especially under this gas price! 2. Currently only two party city orders can be picked up for a given hour. For new drivers that is a good idea, since they don’t know how much can fit in a car and how long it takes to deliver the orders. But for experienced driver, you should let the driver decide, since some times an order is hard goods only, so you can fit more than two orders in a car, also they can plan the time to do two rounds in one hour. Maybe based on the driver’s experience level, give them more freedom. All you care is the orders get delivered on time. I am a retired iOS lead developer doing shipt for fun :) hope App Store reviews are being monitored by the product and dev team :).Vivian liuyanVersion: 4.43.0

Unrealistic expectationsYou get stats, by customer rating and on-time percentage, in 3 categories: All-time, last 14 days, and last 50 orders. You cannot fall below 4.7 rating or 90% on time percentage; in any category I guess, or you get deactivated. My all-time stats have a 4.8 star customer rating and 90% on-time percentage; which you would think is the category that matters most. However, Thanksgiving week, my ‘last 50 orders’ category on-time percentage fell to 86% (which isn’t even horrible) and they deactivated me. Thanksgiving and beginning Christmas shopping had the stores more packed and the orders a bit more challenging, which you would think would be understandable- but no. I could have picked that 4%! back up in the next week. I tried to appeal and they didn’t bother responding. My all-time stats were/are still within acceptable range- but that don’t matter. After I was deactivated, I still got $80 in late tips over the next 2 weeks. Clearly I was appreciated by the customers… just not by Shipt. What a shame. They should change stat expectations to going no lower than Average customer star rating of 4.0 -think 4-star hotel is still really great. and Average on-time percentage of 80% -think 80% on a test is a B and still passing..Soup129Version: 4.36.0

ReviewI have been a shopper since this app launched. Blood, sweat, and tears into this job. I have over 100 preferred members, and I am not getting offers. When I do get my regulars, they complain about crappy shoppers. I don’t understand why you keep hiring new people. My metro is over saturated as it is. I have built relationships and binds with my customers. When they tell me about a bad experience, it makes me so mad for them. As for the new ‘dropping orders’ ability…when are the shoppers who drop half of a bundle going to be deactivated?! I have a shopper in my metro who has been doing that for MONTHS! Katy Ruby. She has been reported multiple times. She shops the one she wants, drops the second order, and still gets the full bundle pay. It not only puts the customer out, it also burns the shopper. Shipt is going to lose customers to other delivery services if they don’t start cracking down on the shoppers who abuse this app and don’t follow the guidelines. Also, stop holding orders until 3 minutes before the top of the hour. Most of us shoppers need to work while our kids are at school, and need to plan our days. I hope Shipt can come back to how it was in the beginning..Riley_puckett12Version: 4.59.0

LOVE SHIPTI just started shopping a few weeks ago. I love it. It’s a great fit for me. It’s flexible, there’s *decent* pay, shopper assistance is quick and easy to access. I haven’t fulfilled one of the bonus pay opportunities yet, but I love that they are available because I plan on continuing to shop full-time, and I really need that extra boost to make a living. (I hope they are consistently offered throughout the year.) I only have two suggestions so far: 1. Sometimes the app glitches when shopping for an item I hit, “not found” and then “choose a substitute” and then hit the scan feature. At this point the screen goes completely blank. It’s happened a few times. My work around is to hit “not found” and then “do not substitute” and then add the item manually. It works that way. 2. Shoppers should be given additional minutes when adding items that weren’t originally on the shopping list because I always ask the customer if they want to add anything, and sometimes they add quite a bit which has caused me to be slightly late. That’s all! I’m excited to see how much money I make this year!.Kaylin_MansleyVersion: 4.31.0

Shipt AppThe app is normally a great tool but I do believe that it used to be better back two years ago when I first started. There seems to be less offers now and more problems with orders not processing. Sometimes the communication is hard because the numbers say no longer active when sending an intro text. I love being a shipt shopper and I used to have my schedule booked all day but now it seems the orders are becoming less and my customers that I have been shopping for get confused that I am their preferred shopper but they are getting new shoppers all the time. I am loyal to shipt, where other shoppers are working for multiple platforms now such As Instacart or Door dash. I don’t want to leave shipt I consider this my full time job but I’m getting discouraged at not seeing my customers weekly like I used to because the orders are coming out at the top of the hour so sometimes I can’t take them because I already have an order to shop just to have work. I hope shipt at some point let’s us dedicated shoppers have are customers back on a regular basis like it used to be. Thank you..Jagger1123Version: 4.49.0

Not happy with changes.I used to do very well with Shipt… could go on and find orders right away. I would get many alerts when my preferred shoppers placed an order. I no longer get those alerts. I am barely getting orders. I have 5 kids and this was a great supplemental income for my family. With the new set up, I am barely getting any orders. Your giving orders to first time shoppers who may not be as productive as someone who has been at this awhile. I know I will be looking for a something else very soon. I know target very well, communicate often with customers and handle situations quickly and responsibly. If your ready to loose shoppers like me, keep changing up your system and good luck to you! The rating system is terrible as well. If I do not receive any complaints, and do 40+ order or more in a week, how am I supposed to figure out who may have rated a 1. People are giving bad ratings if the store is out of a product and that is out of our control. Last is tips…. People should have to at least do a 5-10% minimum. I know a few people who place orders often and never tip. It’s not right. And their orders are not small..SkakksdjfjudoVersion: 4.42.0

Okay App, But Great PayThe pay out for each order is significantly higher than the competitor albeit the number of orders on the Shipt platform is more limited. So if you are doing this gig for full time, this may not be for you because you will have to go around towns more often to hit the same amount of total payout. However, for casual gig worker, Shipt is godsend. I also like how the customers are encouraged to tip which adds substantially to each order. Since the platform is owned by Target, order coming from there is usually prepaid, and that helps a LOT on completing the order on time and smoothly. I would still love to see a dedicated queue for quick Shipt shopper checkout. One more thing is that the app does not have a “timer” build-into the UI like the competitor. I think that is quite inhumane because it gives you very limited amount of time and makes you work like a cattle. Shipt just let you claim the orders as you see fit with your schedule, as long as you deliver them within the delivery windows. I really like this option and functionality because the company actually trusts you and treats you like an adult..LeoTheLawlessVersion: 4.24.0

So far so good!I downloaded this app a few days ago. No wait list or anything. The background check was speedy and I was out delivering the next day. in the span of 2 days or 7 orders I have made around 150 dollars. I’ve only really worked around 6 hours as well. Pay is really good for further deliveries with more items. The app is super easy to use and I’ve got quite a bit of delivery offers as well. The only complaint I have (which isn’t the apps fault) is tips. For my two biggest orders I received a 12 dollar and a 25 dollar tip which is phenomenal. About 4 of my orders have tipped me nothing and 1 has tipped me 1 dollar. I understand small tips if i’m just picking up a couple of items and and driving 15 mins to deliver although yesterday, I had an order of around 24 items and a 30 min drive. I showed good communication, delivered on time, and helped the customer carry his items inside while it was raining. I ended up getting no tip for about 1 1/2 hours work. Other than that, this has been a great side job and really well paying..McnaiianVersion: 4.102.0

Earning potentialThe App in general works well for me. The most frequent problem I have is when scanning barcodes, it sometimes doesn’t identify when the item matches or for substitutions it doesn’t identify the product. I wish Shipt would stop posting on social media and in the App Store that shoppers earn $25 or more an hour. You are doing us a disservice by drastically inflating what we really earn. We might earn more in tips if members understood we earn about $4-7 an hour before tips in most cases. After shopping and delivering 350 orders, I am consistently earning $10-11 an hour after considering how much time it takes to shop, checkout, deliver, and average delivery roundtrip mileage of 15 miles per order. If you want to provide more realistic data, track what the order pay was plus tip, subtract our mileage expense by taking the delivery distance to and from the store multiplied by the federal mileage rate, and divide the net pay by the amount of time elapsed from your when the shopper first texted the customer until we mark the order delivered. That will still slightly overstate our average rate per hour since it wouldn’t capture the time spent driving back to the store..Jennif CVersion: 3.5.0

First dayThis was my first day shopping for you. I have shopped for Instacart in the past for comparison. I kept running into problems with the app while shopping. I was not able to see majority of the pictures which makes it really hard to find a product. I was even using the target Wi-Fi to make sure I had the best reception. It would also be nice if you listed the price of the item so it’s easier to find. The scanner was also not working correctly. Almost every single item I scanned it said it could not find it and I just had to add it to the cart and that was frustrating. The app also shut down midway through and would not open back up for several minutes which wasted time. Then when I went to do my first delivery the business did not have their sweet listed so I wasted more time trying to call and figure out what level they were on and what sweet they were in that should be required to write down. Downtown target where I shopped was also out of three products. and at least two of the Isles were listed wrong on the app for what they really were in the store. I’m hoping these are just beginning glitches that will be figured out but that should be taken into consideration for our pay right now..Kfash09Version: 3.2.0

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Shipt: Shopper and Driver Negative Reviews

Judgmental companySo I applied for ship maybe three months ago I never had a felony on my record. I had a misdemeanor or something that happened. Maybe 13-14 years ago I haven’t got anything under my driving record in years. I was just gonna do this. for extra money board around my house whatever they waited three months to tell me that they wasn’t gonna hire me and then on top of that. It’s so crazy you don’t even know why sometimes people look at your record and think that is something challenging or whatever the case may be which it wasn’t and it was a misdemeanor so it wasn’t drugs. It wasn’t alcohol related none of that never got a DUI or anything all I’m saying is watch this company my friend he’s a Caucasian male. He has a DUI on his record and he has one felony he got hired and I have the proof when I sent this to the news into the headquarters. This is something that may be happening over 15-16 years ago maybe 13-14 years ago. they didn’t move forward. It was nothing fresh on my record. I’ve never had anything else on my record but this one thing that’s crazy just watch yourselves with this coming company. I highly recommend that you do or Uber eats. They have a lot of more leniency anyway because I have a person that works there and if you’re one minute late, they automatically deduct stuff from you as far as your stats, but I’m actually glad that they didn’t hire me anyway, it worked out for both of us because I get more work with my other apps.Kingyee81Version: 4.68.0

Deactivated without warningI just found out I was deactivated permanently today because I didn’t meet the “on time” standards. I was still working as a shopper last week and thought nothing of it. I’d understand if customers give big complaints regarding being late for few minutes at a time. Shipt doesn’t understand the pain that shoppers consistently get with add on orders for some customers and using lots of time for the long winded communication with the customers. The weak Wifi In the stores delay the process even further. And to spend more than 15-30 minutes time to try and find the customers apartment in many huge complexes is very nerve wracking for trying to be on time. Not to say many customers don’t answer their calls and leave me hanging for minutes and have delayed me to be on time. The added steps to make sure it’s delivered also takes time when there’s no network reception in majority of apartment complexes. I wish SHIPT’s “on time” standards can be more lenient for shoppers. We work hard to satisfy the customers needs but overall it’s the company who decides who they choose to let go. I had good ratings of overall 4.86. I often go above and beyond looking for items not on the shelves. To substitute items also takes extra time. This feels like a slap on my face for working hard for this company and customers. I love the opportunity to serve others but this type of corporate decision is just disappointing. Thank you while it lasted..Pinklotus38Version: 4.52.0

Don’t Waste Your Time, Energy and GasThe pay truly isn’t worth it, you spend an hour or more shopping and delivering an order just to make $8. And often tips are only $5 IF you get one, as somebody with over 50 orders done with all five stars except for one order, I would NOT recommend this. Even with the little bonus things (like completing 5 orders and getting an extra $15) they seem to be good deals but in reality they’re not. Also, the update made it so difficult to browse all orders, by the time you see all the options a bunch of them are already taken. At the end of the day, if you need quick income, I would recommend DoorDash or anything other than Shipt. I’ve heard you make $8+ an order except you can get multiple orders done within an hour. It’d be better pay for your effort. And on top of that customers take extremely long to reply and are often blame shoppers for out of stock items, I’ve dealt with angry customers countless times due to something being unavailable. Despite offering possible substitutes and trying to redeem a possible tip over something I have no control over. Instead of changing your app to make it less convenient to shoppers, why not encourage customers to be more kind and understanding or maybe encouraging them to pay tips, maybe add in how little we make and see if that’ll get us some compassion. I understand having shopping apps available for those who can’t shop themselves or don’t have access to a car, but you’d think we’d get paid better for all of our effort. At least a semi livable wage..ANR03Version: 4.50.0

Instacart is was betterShipt card never works at King Sooper locations. I consider myself lucky whenever the card is authorized and I can check out right away. I have even contacted customer service before a shop to confirm The card is active only to find out it wasn’t at the end of the shop and had to wait in line for 10 plus minutes with people confronting me for how long it is taking to check out. The customer service has to contact another department in order to solve the situation. I have now been deactivated for the number of times I have been late due to this issue. Keep in mind I am brand new or y to shipt and only done this app for one month and now I’m deactivated, which is quick in my opinion as I have high scores in Instacart for over 300 shops. I have contacted customer service about it and they just said to make a note of it for future reference. Very unwelcoming and difficult app to manage. Instacart is much better and more organized. Plus you know how much you’re getting in tips upfront where as shipt is a guessing game on how much you are making for the amount of work you’re putting in. Plus instacart shopper/customer service is on point and will get the situation solved in three minutes or less where as shipt blame their shoppers for their issues. save yourself the headache and avoid this app and join Instacart it’s much better. They are the worst company ever and I’ve worked at so many corporations so that’s saying ALOT.HollyZeidlerDesignsVersion: 4.63.0

Great thing, turned BAD!Shipt shopper app used to be a wonderful place to work & earn an honest living. I started shopping long before Covid & the app as well as the customer service was stellar!!! Shoppers were held to a very high standard. Over the years of course corporate greed has taken over & things have never been worse. Things got really bad in April of 2022 & have continually gotten worse, literally by the day. Every single day, something changes for the worse! The payouts are terrible, they expect double the work out of shoppers for very little money. Shoppers are often without any work at all. Because Shipt withholds orders. Or they’ve over saturated the market with so many new, inexperienced shoppers, the experienced good shoppers are out of work. Leaving customers who use the platform frustrated & angry because they pay for this service. Good customers are leaving in mass numbers because they can never get their preferred shopper. They feel frustrated that they pay a fee for this app, & then get horrible service. Shipt is so much more than picking up someone’s takeout food. It takes quality people to be good at hand choosing the groceries they deliver to peoples homes. Shipt also rewards lackluster shoppers with bonuses, that most long term shoppers do not even get the opportunity to earn. They pick & choose which shoppers they offer the extra money to, for shopping. There’s so much more about this app that could be better & it was once a great thing. But like my title reads, it was a great thing, that’s gone horribly bad..LaceyS.Version: 4.57.0

Shipt does not care about its shoppers. Try another appHere’s my experience with Shipt. I did Shipt very part time as a side gig for a year and earned a great hourly rate, especially when I built up a base of preferred customers. But one bad apple can ruin the entire experience. In my case, a customer called Shipt and complained (lied) that he didn’t get his order. I shopped his order as I always would: I communicated the entire shop, I got all the items on his list (I even asked a Target associate to get a USB-C wall adapter from the back), followed his request to drop the bag at the back door of his house, and sent a picture of the delivery to the customer (and note, Shipt can see EVERYTHING you and the customer text to each other). In short, I followed all the rules and did everything I needed to do. But the customer wanted to take advantage of Shipt. He said he didn’t get his order and then rated me 1 star. When I requested that Shipt remove that unfair rating, they did nothing. They didn’t even have the courtesy to respond to my emails. By leaving that rating on my account, Shipt is effectively calling me the liar and siding with the customer who wanted to get free stuff from Shipt. SHAME ON SHIPT for punishing their hard-working and honest shoppers! Unless they remove that rating, I am done with Shipt for good. If you choose to do Shipt - I just sincerely hope something like this never happens to you, because Shipt definitely does not have your back..Christine_____SVersion: 4.37.0

Worst app don’t waste your timeI just found out I was deactivated permanently today because I didn't meet the "on time" standards. I was still working as a shopper last week and thought nothing of it. I'd understand if customers give big complaints regarding being late for few minutes at a time. Shipt doesn't understand the pain that shoppers consistently get with add on orders for some customers and using lots of time for the long winded communication with the customers. The weak Wifi In the stores delay the process even further. And to spend more than 15-30 minutes time to try and find the customers apartment in many huge complexes is very nerve wracking for trying to be on time. Not to say many customers don't answer their calls and leave me hanging for minutes and have delayed me to be on time. The added steps to make sure it's delivered also takes time when there's no network reception in majority of apartment complexes. I wish SHIPT's "on time" standards can be more lenient for shoppers. We work hard to satisfy the customers needs but overall it's the company who decides who they choose to let go. I had good ratings of overall 4.86. I often go above and beyond looking for items not on the shelves. To substitute items also takes extra time. This feels like a slap on my face for working hard for this company and customers. I love the opportunity to serve others but this type of corporate decision is.KingbabssVersion: 4.82.0

Horrible treatment of shopperFirst off I just want to say I’ve been doing deliveries with Shipt for over 3 months and this is the second time this happens. The first time it was a little under 20$ in pay for the order and when I was checking out I kept getting a processing error on their app and I had to spend over 30mins with their support. They ended up having to cancel the order because they couldn’t fix the error. I ended up only getting paid 7.31$ for that order which is less then half of what I was originally supposed to get. Everything was their fault and I still didn’t get what I was supposed to get paid. The second time I arrived at the store and the person told me that the customer had canceled the order. Again not my fault, this time the order was for 19$ and change. I called support and spent 15mins on hold with someone that was checking on it for me and then they ended the call, with out telling me anything. I had to call back and this time the new person just canceled the order. I requested a manager and had to wait another 15mins on hold just to be told I would only be receiving 7.31$ again. Honestly I wouldn’t recommend people being shoppers if this is how they’re going to treat them. I get it’s their policy but both times it was not my fault that I couldn’t deliver the order. The second time I had to drive over 10 miles just to get less then half of what I was supposed to get..Leonidas415Version: 4.51.0

Deactivated for no reason and stole my hard earned moneyI have been working with shipt for a little minute now. I’m in college so I was just trying to make a little money. I had stop using shipt for at least a month because school started getting busy with the work and I ended up getting a email about me “violating the terms” even though when I got the email it was after I hadn’t been using the app. I then got my account reactivated but then I couldn’t login to my app anymore. I changed the passwords multiple times and even had the support team try and help. They couldn’t figure it out either. So I couldn’t use my shipt account for at least another month or two. I ended up getting another email about me “violating the terms” again and I know for sure that was wrong because I couldn’t even login to my app. Every time I tried to call they read the same script to me and I couldn’t even tell them how I know they falsely accused me. They would just keep reading the script as if they couldn’t hear me. What really made me highly upset was the fact that I had made $100 almost $200 and since my account was deactivated I never got my money. So I tried to call about that to see if I could at least get my money and they still continued to read the same script. I kept trying to say that I just want my money I don’t want my account back and they continued reading the script and then hung up..Shipt steals moneyVersion: 4.74.0

AppI didn’t like the app and how hard it is to make a decision based on pay, mileage, and travel time. I didn’t show my cancel rate or give me orders for my best interest. I called several times about customers adding on items causing me to be late for several other orders , mostly all late orders in my account. I’ve done other deliveries with other companies and shipt is the worst shopper customer service yet. I was told to complete an online application to apply for late forgiveness when I did nothing wrong . Customers add how many items they want causing me to lose my job! Why should I have to fill out a form when you allow this mistreatment to the simple people that work for you. I could have refused but then no tip and bad ratings for a simple worker just trying not to get fired because of fear of being late. canceling orders is probably the most misunderstood procedure you have because I’ve never seen the ratings. I called several times to explain this but nope nobody cared. At least for my future endeavors with other companies I will know what to ask from the beginning and address it so I can keep my job. Although some customer service reps seemed concerned they always said they couldn’t do anything because of your policy. I felt unappreciated as a shopper! I always treat customers like I want to be treated but every order I took I was scared of being late ,canceling due to confusing pay or distance and customers adding items. Shipt should listen to us shoppers instead of letting us go because it goes beyond things based on the policy!.Care about your shoppersVersion: 4.35.0

Lots of trouble in WEEK 1Just started shopping with Shipt. My app is glitching appears to be glitching heavily. I text customers but don’t receive any messages back (not a single one for 20 orders). When you are being rated for your level of communication, proper functioning of this feature is critical. I’ve even tried calling the customer for a more urgent matter and the system didn’t support calling. More recently, I’ve attempted to text my customers, but it opens up one of the prior communications I had with a different customer (not sure if that’s normal). I text the number anyway, but I’m not sure if my messages are going through as they should, especially since I am not receiving any feedback/responses. Finally, I selected a non-promo order today to for the requirements of and complete one of the bonuses. It was VERY far away (1 hour total) but I thought that receiving the bonus would make up for it. After I checked the bonus meter, I noticed that it had not moved and that they had tagged the trip with “promo”. This was very frustrating as it was an order I would not have taken if I didn’t account for the bonus. I accepted two non-promo orders after that. Same thing happened. I’m only a few days, but this is definitely worrying, disappointing, and deceptive. If you’re offering a bonus, offer it. Don’t be unfair. :(.MieshaagVersion: 4.38.0

Terrible CompanyI worked with shipt for about two weeks and absolutely loved it. Around Christmas I made around $1000 and it was perfect since I am a full time student, and this was my only source of income. Yesterday I got up early to do some more orders and found that I had been logged out and my account was permanently deactivated. I tried calling customer service, and my number had been blocked. I then received an email saying my account was deactivated for dropping below a 90% on time rate. Mind you that means two or more orders per every 10 orders were late, even if you are 1 minute late. You get 1 1/2 hour to shop and deliver for orders, no matter how big they are or how far the customer lives. Orders would pop up sometimes and I’d see them during the last 45 minutes before delivery, and would even call customers to ask if they were okay with me claiming the orders if they would be a few minutes late. And still I kicked off the platform. I had a 4.78 rating out of 5 and so many customers who requested me as a permanent shopper. And all that just gone. I can’t login to access my money or to see how much I am owed. I still get notifications about all the tips I am receiving and can’t access it. So far from notifications I should have over $50 in tips, and I know for sure I had over $100 in my account for that day. I am beyond upset. So don’t waste your time guys..Amyrah FVersion: 4.85.0

Use to be good, now not so muchShipt use to be an amazing company to work for. Paid fairly, good support and get work life balance. Now, not so much. Shipt pays a base pay of $6 for an order, with most being $8 for 20+ miles of driving involved. Customers use to tip at a 75% rate, now your lucky if 5% of your orders have a tip paid to you. Part of me thinks that shipt isn’t completely honest with their tipping procedures as I use to be able to ask right after an order of the customer left a tip and they would say “yes it will appear in 2 hours after delivery”. Now when I ask why the last 15 orders don’t have a tip they say they can’t talk about tips for privacy reasons for the customer. I get that, but when you just ask them to look and make sure tips don’t get held up (which happens frequently) that’s the new response. Emailing support usually takes 2-4 days to get a reply and the problem won’t be fixed they will ask for more information. The only reason I am rating a two star right now is because we are independent contractors, but the job isn’t worth it. Lastly, shipts order acceptance is not great but not horrible. The only issue I have with it is every time an order is offered to me during a scheduled hour, before I can even see it it has “already been accepted”. My advice, do door dash or instacart, who at least pays for miles and push customers to tip more than shipt..Mheller2017Version: 4.47.0

Horrible company to work for!!Get paid very little for the amount of items on a combined order plus far delivery!! They’ll deactivate you for any little thing! I did a little over 30 days and they said because my star rating wasn’t over a 4.7 that I was in violation of their policy they only give you up to 5 stars max and I was at the least a 4.6 crazy right??!! The Customers are crappy and privileged! Shipt takes forever to give you your tips it has taken 7 days before! They make you watch refresher videos when they want to violate you but they don’t teach you how to even do the orders when they first put you on board! You’re just thrown in to fend for yourself and then when you finally start to get the hang of things they’ll deactivate you for stars, what your car looks like, if you smoke they’ll deactivate you, you’re in the wrong no matter if you’re not! what the customer says goes even if you’re communicating, on time, tried your best to get everything on their order if they rate you low they’ll deactivate you! So beware and don’t get your hopes up! They’ll eventually find a way to cut ties and not pay you! I got an offer today to shop for someone and accepted the order. right after I accepted the offer I received an email saying that my account was deactivated for stars!! So now I’m not allowed to get back into my account to receive my money!!🤦🏽‍♀️.VshhcjmvjxxVersion: 4.82.0

Terrible pay structureThis service has so many problems where do I even begin! Shipt it very clearly built for the member, not the Shopper, and this reflects in their treatment and pay of shoppers. The biggest issue is how pay is calculated, it is a flat $5 + 7.5% of the order total, which does not include consideration for mileage, time, or tolls unlike every almost every other gig delivery job. You quickly realize when you start this job that the math just doesn't add up, with sticking to Shipts suggested 2 items per minute formula it's pretty clear to see that the money to be made here is limited unless you are grabbing the best orders. I have taken one with 51 items before for a payout of only $16-18, with driving at least 10 minutes to the store, shopping for 1 hour and 45 minutes, 10 minutes to the members house, you are left with $8-9/hr before gas, that's assuming you dont have any issues (which their are almost always are, I rarely have an order with nothing I have to substitute, and if you have to call Shipt support prepare to be on the phone waiting for 30 minutes+). Seriously just stick to Uber or Doordash, outside of an occasional good order their is very little money to be made here and your only going to end up being frustrated, tired and overwhelmed (many of the members are not very friendly and act extremely entitled, my total tips from doing food delivery are at least double what I will get from Shipt members)..Gig workerVersion: 3.26.0

Not worth the headache.I got an email one day for SHIPT to sign up. So I did. Within the same week got an email that there an opening in my area so all the steps, back ground check then three weeks ago get both part of my background back and then two days later an email saying congratulations blah blah my welcome package will be shipped. Fast forward get my welcome package two weeks. Did the tax form, entered in my card and upload a photo of me. Won’t let me push next to continue on the app so I reach out to the chat get told somewhere along the line they didn’t update my account that my background came back . So he gives me an email to messages I did. Explained everything don’t hear back, text chat again get another email and now this email I hear back every single night around 12am different people but no one understands I have my background back even forward the email both of them. Not help at all. Next night different person same issues. Finally tonight I get told since it’s not showing on there end here a different email to message. Lucky them I already emailed that email but never heard back either. No one from support wants to help. It’s just a game at this point and they have my personal information, social, address, my photo and background check for what because I’m not working for them since it won’t let me and no one can help..Jerrylee041919Version: 4.47.0

Great job BAD supportGreat job but they support their customers over their Shipt Shoppers. I suggested an update to the app where the shopper be noticed immediately about something they did wrong. (they call it growth opportunities and they wait up to a week to notify you) After that time and dozens of orders later you’re left wondering what item it was and when you messed up. My suggestion was to help shoppers better understand what they’re doing to help correct it. The next day my account is DEACTIVATED. For falling below 90% on-time rate. They didn’t tell me what my percentage was at when they disabled my account, and didn’t let me evaluate it myself. Been a shopper for over three years done over 200 deliveries, and I KNOW my stat wasn’t below 90%. The appeal was useless too since it’s all through email and they just repeat what they say before. I know other friends whose on-time% is in the 70s/80s but they still have their accounts. Customers can also call in or report things their shopper did because it can give them a discount or the item for free. Shipt will have their back over yours every time. I got a “bad substitution” report, but I know I haven’t substituted anything the last week of orders. It was a great supplemental job but their lack of support is awful! SCREENSHOT your stats daily! They don’t work with anything less than perfect it seems..O0Gabbie0oVersion: 4.100.0

Shipt will lose Shoppers and end up in a dust eventuallyTheir policy for customer rating, on-time, and reliability is so high that is basically unattainable. There is no human touch behind their machine learning magic on judging their Shoppers on ridiculous performance standards. Yes, you get 50 orders to start out before having to worry about it, but you will realize they set you up in traps for failure. They will post bonus missions that drive you to claim orders but does not help you anyway in how this will impact your standing. If you want to make any decent amount of money, this app suddenly becomes your full-time job. I had a very high rating of 4.98 and had good time earning good tips from so many of the customers I shopped for and delivered. But on-time metric is stupid as any order delivered a minute after the delivery window is considered late and there is no exception unless the order was posted as promo (basically, so many other Shoppers declined this order due to distance or difficulty of shopping the items). Especially, if the customer ordered from Target, they have guaranteed same day delivery by a certain delivery window. Customers can be more understanding than Shipt’s system but Shipt does not care. The system does not want you to grow with the platform. I feel bad for Target to have announced Circle 360. You need both customers and Shoppers..Andrew S YVersion: 4.74.0

Bad experiencePerson had the wrong address in the app and she cannot confirm with me after I did all the shopping did not get any message until I was already back in Coral Springs from your model Road on Boca Raton. Then she tells me that I delivered it to the wrong address, but that was her fault because her as a customer she needs to just clarify the address with me to make sure it’s correct because on the app Shawn is showing me exactly the number that I saw in the building and I checked over three times and then I even checked one more time to make sure it’s in the apartment number of the building number and then after once everything is dropped off once I’m already back in Coral Springs then she text me saying I dropped it off at the wrong place. I will definitely check 1000% more regardless that was the customers fault. I will never let this happen again. I’m either gonna call them or text some more way before I even start shopping for the order cause it was literally a two hour order and she had all the time in the world to tell me the correct address not an hour after telling me it’s wrong. I would like to take note of this so that way customers know to confirm their address because sometimes it can be completely different from their building and it can be one building away or two buildings away, but I follow directions and delivered to the exact address that was showed on the shipt app but yet she talks to me to everything that was good with whatever I was picking up at the target store, but she had all the time in the world to tell me the correct address not when I already marked delivered, and that was it is not right at all.Stephanie FettaVersion: 4.85.0

Needs to change on time requirementsI’ve been doing shipped for over a month now I made almost altogether. I would say 600 $700. I was doing shipped the other day and where I lived. There’s like usually a lot of traffic so it’s like Miami area so traffic traffic traffic so I try to get everything in time and I do all the time there is traffic on the highway so I do get back a little bit late but I always make sure to text my customer and the order person saying oh I’m gonna be a little bit late. They always answer me. It’s OK don’t worry about it. My ratings are always five star ratings . I always get big tips because they like me. I guess all of a sudden was a 4.7 I think I’m not sure they never sent an email on why it was disabled, then customer service and I’m on the phone with the guy. He says oh I have to get off the phone with you now. Have a good day. Doesn’t explain what happened. I called back again. Same thing happen. They didn’t explain what happened. They just said have a good day everything is in the email but I never received a email so. I like shopping for shipped. I like the customers. They’re really nice people. I like the store workers they understand and help me out. I would go beyond looking for stuff to substitute some items with always make sure they texted or answer me that I either don’t substitute it or substitute it for something the same thing but cheaper for them, I really want my account back to be honest because I really like it. It was the source of income. I was making good money on there. I really needed extra help but now I have to figure out what to do if you do need help with some income, but I can’t promise you they won’t disable your account.Keyla M.LVersion: 4.76.0

Disappointed driver for almost 2 yearsI’ve been a driver for Shipt very passively for over a year now; and working for them is nothing short of disappointing. The lack of customer support/service help in the field. I called trying to find the address of a house that wasn’t on any of the suggested gps apps, and they kept referring me back to the app’s location services: even though I told them it wasn’t able to pull them up. Luckily, the customer eventually picked up after trying him a number of times, and he walked out of his community to try and find me…(I got lucky, but even then…the customer was happy but shipt marked me late, and to try and appeal their decision…good luck, I even got a summons from a class action law suit against them, from other drivers in the Los Angeles area, asking if I wanted to be a part of it)…then, the amount of time allotted to shop and drive sometimes does not account for traffic, or customer requests that aren’t available, or the fact that customers take their time to get back to the shopper - sometimes not at all; and we’re scrambling trying to find a substitute: only for the customer to get back to us when we’re already back in the car, after we tried substituting it (as suggested) to have the customer change their mind about the same item - telling us to not get it at all…and all of this stress for what, $6-$10 for some of these order requests: you can spend more in gas trying to find the house in my first example…only to be considered late. Horrible pay, frustrating experience, I still climbed my up to a stellar rating…and for what, that amount of stress for less than a fast food combo meal…disappointing to say the least..Socal Shipt EmployeeVersion: 4.69.0

Wouldn’t recommend…waste of timeToo many shoppers in my area.. rarely get any offers for orders, even when I schedule myself for the entire day in multiple zones. They do frequent promotions but it’s almost impossible to actually fulfill them considering late orders and “promo” orders don’t count.. the only way to get orders is to constantly watch & refresh the home screen, which basically only shows orders that have been dropped or rejected after being offered to other shoppers, which automatically makes them “promo”. They pay the batch based on a $16/hour principle with the minimum being about $6. Which is nice in some regards, considering how much time it should take you to shop the batch.. but it doesn’t take into consideration the milage to get to the customer nor does it pay extra for heavy items or for multiple deliveries grouped together. A batch could have 15 cases of water & be 10miles away but only pay $7, which is ridiculous. They don’t show whether or not the customer tipped either until after you finish delivering, which could be instantly after the customer confirms they received everything, could be 2 hours later, 2 days later, 2weeks later.. or if you’re in my market, 80% of the customers don’t tip at all..Laurennicole1121Version: 4.46.0

The worst shop and deliver service app BY FARIt seems like apps can create their own culture and this app has some of the rudest most entitled customers i’ve ever seen. In my experience they either don’t reply or are dry in most cases. You almost have to talk to them like you’re their butler for them to rate you fairly. And even still YOU DONT KNOW IF YOURE GOING TO GET TIPPED. Half the customer (at least) don’t tip it doesn’t matter what you do, and even the ones that do can tip whenever they feel like it. As a driver, everything is your fault. If the store is out of an item, if the weather causes you to be late,IF THE CUSTOMER DOESNT REPLY TO SUBSTITUTION REQUESTS, it’s on you and they rate your poorly for it, even if you found everything in their order and it was on time, sometimes they still rate you poorly for whatever reasons And none of that would matter if the app actually cared about the drivers but naturally they don’t. there’s no recourse for you when dealing with bad unreasonable customers. They offer late forgiveness but don’t give it, Rating forgiveness but dont approve it. Even if they did, there’s no way for you to know what customer rated you what, so if you didn’t have any negative interactions you don’t even know how to explain yourself for rating forgiveness. Just a ridiculous mess of an app and a company..CalabasasKid313Version: 4.88.0

Disabled accountI used to work for ship, but they are fast to disable your account. After they granting me an account. i was working for a few months, and next thing I know My can't get to save. So if you cancel orders close to the start time. They don't tell you after a few times canceling in order they will completely disable your account. I tried to call shipt and when I got a hold of shipt, I was told. There is no HR and or other employee to help address the situation. And after me calling a couple times to figure out what what's going on, they blocked my phone number. They blocked my email. And blocked my account so when I try to login to look at my paystub's and worked hours I was not able to. And from the week before I worked all week and was expecting close to $500 and or more. And shipt gave me barely half. So after seeing how much was the deposit and how much was missing there was no employee to help with my missing hours. Up until now there has not been a platform and or a place for me to write a comment. But now that there is, I truly recommend staying on top of how much money they owe you and if there's any issues, call them right away. And make sure you're keeping track of your hours when you work. So you don't end up missing hundred dollars like me..𝕂𝕖𝕟𝕫catVersion: 4.98.0

Would not have signed up with this APPI have signed up with this app. My only income during this pandemic. I loved this app. Worked a lot in Vancouver. I was on time. Picked out the correct items. Made sure to pick out the items that were NOT damage. Fast delivery. Made sure to take a picture with every order to let the guest know that their groceries were at their door. One morning I woke up and to start scheduling my shifts they deactivate my account for low rating. I was a 3.8 rating. That was only the 4th day I worked. The app starts me out as a low rating. I eventually became a 4.3 rating. I got an email to finish up a test and they will reactivate my account which they did. Couple days later I picked up a order. Dog food and a bike pump. I delivered it to the address he had gave me. I double check the address and the apartment. Not once, or twice but three times. Even sent the customer a picture of where I dropped it off at. He reported that it never showed up. The guy was blowing up my phone. Straight up harassing my phone and calling me names. He took a picture of someone else apartment. Just so he can get his money back. He also made that clear in the text. I would be scared for anyone else to get this crazy man. The guy was cussing at me in text message and calling me a trash shopper. I have emailed and called shipt app team but they don’t know much and they will contact me through email. Which they have not. Shipt team does NOT CARE about the Shoppers who has picked out and delivered the times. I was beyond upset that I can’t work with this app anymore but happy to move on. WOULD NOT DOWNLOAD THIS APP FOR YOUR SAFETY..Cici239408Version: 4.28.0

DeactivatedSomeone is making false claims about me. I give wonderful customer service. I’ve had preferred members. I go above and beyond. Never in my life I had anyone tell me about my behavior. This is absurd. No one seems to listen o my side of the story. No one is taking the time to take it into consideration m. I’ve had 10 plus years in customers service. I always go over the top for the customers to leave them happy. And for someone to make false accusations about me is not right. Of course I’m overwhelmed about this and no one from shipt cares about their drivers. Please someone needs to look into this because no one seems to help me. Shipt doesn’t respond, doesn’t care to even fight for us. I have other platforms that I excel in. I get good feedback. I’m just so overwhelmed by all this. They first initially said that it was due to being late but I explained I do so much that the customers take forever to respond. And that causes me to be late. And now I’ve been told someone is making claims about me that is not true. No one is listening to us drivers. I do so much looking for items that are not in their right place. I do more than my pay. And it’s not enough. I have never complained once to them. And now I’m being told it’s about my behavior. Something is not right with this company..Nora AracelyVersion: 4.80.0

BadHello. I doubt that you will read this or will even care about the hurt, frustration you cause, but at this point this has to be said. I understand that the customer’s depend on us and it is up to us to be as prompt and as reliable as possible. Which is why I go to great lengths to provide the most accurate timely service one can do possible with communication throughout the whole process. So I find it a very offensive and disrespectful attack on my character and service that you deactivated my account after taking a refresher course,l prior to this one, adjusting my approach and notifying you of unforeseen events to avoid any further delay I find your course of action to be discouraging and unsupportive. Especially when dealing with overly demanding customers giving false information, cancelling orders and a support line that doesn’t answer or does not provide viable solution when they do answer. I was one of the few individuals that suffered trial and tribulation from loss of a job and loved ones do to COVID 19, so this work means everything and I take pride in excellence in what I do. They over saturate poor offers such as the over sixe party city balloons dangerously blocking views in my car, over repetitive offers even when accepting 2 or 3 already packed in bad areas, along with bad customers is enough to cause a nervous breakdown. I deal with the malicies regardless of your constant scrutiny. Moving forward be mindful of your work and how work within the organization. I take these actions against me personal. They care nothing for us..and it is clear you bare minimum; they care nothing for me. Thank you. Have a nice day..Zaay ZaayVersion: 4.32.0

HorrorNobody cares about you, even with a high rating you can be blocked without warning!!!!! and thrown out on the street without work, they demand respect, but they do not care about you, warehouse employees often do not report packages, and they are taken into account in your rating. warehouse employees can complain about you at any time, because they do not like something and you will be blocked! But you can not complain about warehouse workers when they do not do their job. One-sided game. I worked for 9 months every day and one day I was blocked only because someone did not like something. They constantly did not report boxes that are taken into account in the driver's rating, often the map showed a point in the wrong places and you have to spend time on your own to find the correct address + distance that no one took into account. I also ordered goods through the app and now I will not use this store, disgusting attitude towards employees means the same attitude towards customers, and this is true, I ordered a lot of things, and they sent me fabric softener all laid out in a box, I had to go to the store and return it, but they did not return all the money, but deducted a dollar for delivery, but it was not my turn to return, I turned a blind eye to this, but now I will not.лика букаVersion: 4.80.0

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