SmartHQ Customer Service

SmartHQ Positive Reviews

Was unsure at first…Tried to do some research on this product before purchase and found there wasn’t a lot available. I was very skeptical at first because all in one machine are not common, but after discussing with my wife we decided to make the purchase we have been using for approximately one month and all skepticism is gone! There is slight adjustment to what we were used to in laundry machines but it was a quick assimilation. The clothes are slightly damp after the dry cycle but we found this is no issue at all. Like the product description in a few seconds after shaking it out they are dry. The sealed unit and the slightly damp to touch state on removal (if you take them out immediately) we believe actually help! We are very big on our clothing smelling good and it is apparent that the process with the heat pump drying infuses the dryer sheet smells even more deeply into the fabrics. You have to stop the cycle after wash to add dryer sheet but is so worth it! At least double the atone strength!! All the bells and whistles are nice and the app is great. We are using about 25% less detergent and fabric softener by using the smart dispensers. (Have refilled detergent twice and softener once). ..it’s heavy, so you Glad I paid for installation. And can I say. Added SPACE!!!!!! Smaller house with laundry closet. With only the one machine we installed shelving on both sides! So much storage now!! Really love this machine. A WIN!!.Kim n DougVersion: 102.13

Happy with my W/D💙So far I have no complaints for my washer or dryer. They clean and dry extremely well, with plenty of options in each appliance. We opted for the washer without the self dispensing detergent feature because we were concerned about the tubes, etc. becoming clogged with detergent overtime. We saw no indication that this possibility was addressed with a flushing system after each wash and that’s probably needed if they want to have that handy feature without burdening buyers with future repairs but we could’ve overlooked something. All that said, that is literally the only feature I would want to add. Well, they need to continue working on the ventilation system to dry the area around the door seal after each wash. I don’t really see how that’s doing a whole lot? To avoid the possibility of mold, we try to be diligent about letting the door air out at the end of our wash week or wipe it down. Not a super big deal. All in all, a solid machine so far, enjoying the WiFi feature that notifies me when loads are ✅..K-LovelyVersion: 100.28

Great app - tweaks would make it fantasticThe SmartHQ app has only gotten better with each upgrade. We used it this past Thanksgiving Holliday and we’re showing family and friends wants a great value the GE appliances are and how the app only adds to that value. For reference, our double oven is model GE Café CTD90DP2NS1. We did note two shortcomings that can be overcome with an update. 1) when using the Temperature probes for cooking, we were blown away how easy it was and how the two turkeys came out perfect! We were surprised however that on the SmartHQ app the temp probe cooking feature was only available for the upper oven and not the lower oven. It worked flawlessly on the double oven screen but not the app. 2) the notification and timers did not seem to function correctly on the app when using the probes for either oven. A third (3) very minor issue regarded the surprise update to the timer for the holidays. It was wonderful to hear the timer signal converted to a turkey gobble! Unfortunately the volume was so low it could only be heard when the kitchen was completely silent. I’m guessing it was perhaps 45 decibels on loud volume. Our gathering had more than 40 people at its height and the house was very loud. I’m certain the volume should have been at least 70 decibels for everyone to enjoy much less be of any use. I can’t unifier it would have even functioned if I were to have the volume set lower than the “loud” setting..SSenkbeilVersion: 102.26

Pro connectivity tipIf yall have issues in the app where your product goes offline and online. It’s a issue with the device syncing with there online cloud. I was having issues with my washer. But my dryer and stove I have zero issues with. After connecting and re adding the washer many times and still having issues. I researched how to hard reset the control board. To do this [GE] says to unplug it for 2 mins. But really you should give it 30 mins so all the power drains out of tue board. After 30 mins plug back in. Make sure the device is removed from the app. Put the device in paring mode & re pair it. This time I finely got a finishing up and successful pair. I feel like this is a lot of fault on GE cloud server it don’t being the device online even when you get a sold WiFi light on your device. I hope this helps some of yall. As for GE I love yall products but DO BETTER please please fix your cloud. No one wants to always be re connecting there stuff WiFi makes convenience fix your servers and cloud and keep it working like it should. Thank you..Lancevd88Version: 102.25

App is Good, Notifications need workI like that the app notifies me when my washer is almost finished with a load, then finished, then way beyond finished. The app does just the right amount of nagging me to go deal with the laundry. The same goes for the dryer, and I like being able to tell it to keep spinning for a while. I wish I could choose different notification SOUNDS for each appliance. If I’m doing both a washer load and a dryer load, I can’t tell which one finished without going to my phone. Also, whenever SmartHQ sends me a notification, my dogs go nuts because they think someone just came in the driveway. Since I can’t change the SmartHQ sounds, the notifications are the same as those for my security cam that watches for vehicles coming to our house..NotawahooVersion: 101.36

Decent appWould be better if app gave useful info such as actual refrigerator and freezer temp and send alerts if the refrigerator temp goes above 40° for more than half an hour, or something like that. The app only shows the temperature settings, but not what the refrigerator is actually achieving. Recently, we had both switches on the double doors go bad, and we received no alerts on the app or from the refrigerator itself. We had milk going sour before expiration dates a couple of times and raw meat go bad. I started checking the internal temperature according to the door and also bought digital wireless thermometers with alarms. 2 ge tech visits later and a month of waiting for those appointments and we finally had the refrigerator fixed. The tech for our area is great and educated us on locating food items so we weren’t obstructing airflow in the refrigerator that could prevent achieving proper temps. Anyway, I could’ve gotten the repair done sooner and saved a lot of worry about food spoiling had the app alerted me and also had actual temps and other info (such as fan failing etc)..VpqmomVersion: 101.36

Appreciate the app but needs more notification controlThe app is so helpful for doing laundry when you wouldn’t necessarily know how much longer the dryer has. You can set it to notify you 5 minutes before the cycle finishes. No more setting a timer to make sure your cloths do not wrinkle. In addition, no more forgetting that you had a load in the washer and letting it sit overnight with the app notification that the washer is done. A great feature of the GE washer is the Smart Vent that slowly and efficiently dries the inside of the washer after a load so mold doesn’t grow. However, the problem is that the washer will notify you at 3 or 4 o’clock in the morning that there is 5 minutes left until the smart vent is done. The app really needs a way to turn off that notification. I am a first responder who needs to have my phone on at night. I just don’t want to be woke up by that notification again..Jndsass familyVersion: 101.36

Should give internal tempWhile the Cafe 4 dr French Door refrigerator itself does not give internal temperature on the display and only shows the setpoint, the internal temperature Hass to be available to the electronics in order to run the fans and compressor. This information should be available inside the app. Right now the app only indicates if the temperature is too warm, akin to old fashion “idiot lights“ on automobiles. EDIT 8/3/21 The push notifications if a refrigerator door is open is almost instantaneous on my phone. Other than that, the app does what it is supposed to do. Additionally there should be better instructions on connecting the refrigerator to Wi-Fi, noting that 5 MHz radio should be turned off on routers during the initial handshaking, as well as if there is a mesh network (much more common nowadays) all satellite mesh devices should be powered down except for the main device. This was what was necessary as confirmed by tech-support in order to connect my refrigerator to Wi-Fi..DrRobKVersion: 100.51

Love the App… Except for One ThingThis app works great with our new combination washer and dryer. I love how I can get notified a few minutes before my wash is complete, once it’s done, then again if it sits there for too long. It’s so cool that I can look at my phone and see exactly how much time is left on a cycle. The one thing that drives us crazy, is the smart dispense refill notification. More specifically, how the detergent and softener notification settings are combined so that both of them are either on or both of them are off. We don’t use fabric softener, so every single load we’re notified that the softener tank is empty. The alternative would be to turn off the setting, but then we would not get a notification to top off our detergent when that tank runs low. Please separate the detergent and softener within the smart dispense notification settings..Dbl_CVersion: 102.19

Pros and consOriginally we had a GE profile set. Absolutely loved how they talked to each other. The washer started to make noises so we decided to just get a new set. We stepped down from the profile series to a mid range set. Cons:This set does not talk to one another and the washer is so tall, this 5’5” gal has to stand on her tip toes to reach clothes on the bottom. Also my old washer was much quieter. I know, the old set was a profile series but the old set is about 15 years old. Pros: This set does have a dispenser bin that holds up to 72oz of detergent which I love and has WiFi. I like the idea of being able to start the washer from my phone so that the load will be done by time I get home from work to put in the dryer. Speaking of the dryer. Oh my goodness. Love it! It’s so big and with our three Shiba Inus, gets all of the hair off the blankets. This is something the old dryer could not do..DiddvghaVersion: 101.9

Not quite ready for blind usersMy wife and I recently purchased a new home and we’re excited to get new appliances which should be more accessible to me as a blind user. The salesman went over the features of the GE washer and dryer and assured us that they could be controlled with this app and would be accessible. The app works fairly well for my wife who is not visually impaired although there are some connectivity issues regardless of the location and signal strength of our wireless router. For me, the app is almost unusable. It is difficult to select the wash settings and I keep getting directed to a dead end where it wants me to set up auto delivery for detergent when all I want to do is start the washing machine to wash my clothes. I actually have to turn the physical dial on the machine and swipe back and forth on my iPhone to find out which setting it is before touching the start Button on the washing machine..Eric From HutchinsonVersion: 101.36

Great Double OvenWe’ve had this oven for nearly two years now. I knew I’d love it but I didn’t realize how much. The new feature I wanted most in this was the ability to turn it on before I got home from work so it was preheated and ready to go when I got home. I use this feature OFTEN and I LOVE the convenience. The probe is another feature I had to have as we had it and loved it on the previous oven. Our other oven had it only in one and I like having it in both the upper and lower ovens. Finally, this oven has an amazing self-cleaning feature. I turn it on and just wipe it down when done. There is absolutely no scrubbing. The only thing I really do not like is the way the racks slide in and out. The bottom shelf is great; the others do not slide easily..Sew Happy GirlVersion: 101.11

WowWe had the choice of other softeners, and having the ability to access information via WiFi seemed like a good idea, with smart home integration. It says how many days of salt are remaining and so forth, and said it would detect leaks. Well that sounds all good and well, and sounded like somewhat of a gimmick. Much to my surprise as doing things around the house, an alert was sent to my phone showing that a medium flow rate was detected and to check appliances and water connections. Turned out to be a toilet in our newly built house that wasn’t completely sealed when refilling. That alone makes us super happy to have Purchased such a great appliance. Additionally we’ve never had a softener and it sure is nice to not have to use as much shampoo or clean glass, etc near as vigorously. 6 days owned, already satisfied..JustinphotoVersion: 100.25

Fixed my issues with the ge appI downloaded this app because the ge app became broken and still has not been updated or fix. This app allowed me to once again use the smart features I payed extra for on my ge ac. However I have a few things I don’t like one is the adds I rent so most of the smart devices out there are not worth my investment because I don’t own the property, the app recently now bothers me every time I use it to give it Bluetooth access on my phone yet my ac dos t have so there is no need for that access for me asking one and saying no should be enough not every time, the old ge app I had would show me the estimated usage by both the total day but I could also see by the hour it let me fine tune my settings through out the day as I have to use it a lot in the summer so my dog is comfortable while we are at work I do miss that..YZ600RVersion: 101.2

Rinse aid, loading,and dried egg yolkI have filled the rinse aid cup until it starts overflowing having allowed burps and bubbles to clear before completing my task. I continue to get a message telling me the rinse cup needs filling. The instructions tell me I only need to fill it about once a month and I have filled it three or four times since we had the dishwasher installed, which was February 9, 2022. I find this dishwasher is more difficult to load (I am learning) than my old Bosch, but having the extra spray under the utensil baskets is very nice and the little holders on some of the upper shelf tines is nice for holding down plastic refrigerator containers. Egg yolk dried on a plate all day gets shiny and clean at the end of the day when the dishwasher runs. All in all this dishwasher really gets the dishes clean! And that’s what we want isn’t it?.1Mari4Version: 101.24

Good appThe classic story is that you leave the house and are worried that you might have left the stove on. Now you can pull up this app and see if it actually is on without turning around and going home! You can also turn off anything directly from the app, plus it gives you insights on how to make the most of your oven. I also really like that I can preheat my oven using just my voice from anywhere in the house! I also love that they can add new features to the oven over the internet! They’ve pushed out new features and settings twice already in the year that we’ve owned it! The downsides are that you can’t control everything with voice assistants. For example, I can ask Google to turn on the oven, but it can’t turn off the oven. ?? There’s also no HomeKit support..PetekruegerVersion: 101.10

Update: app works nowUpdate: now the app works. They have fixed the password issue. I do love this app. It’s very convenient. Previous review: I used to be able to use the app for my ge washer. My husband and I both had the app. I didn’t realize that it had updated. He was using his. I kept trying to connect to the washer and kept getting to the last step. When I try to enter my WiFi password, the app will bounce and not allow me to enter it. I uninstalled and reinstalled thinking it would work. No go. Same issue. I asked my husband to disconnect. Still no go. Now I’m thinking I shouldn’t have had him disconnect because I think that when he comes back he won’t be able to connect again..PlayfulevilVersion: 101.9

Great features but missing a few I would add.It is a great feature to be alerted when the dishwasher is done, the oven is preheated, or the timer is done. I also like the ability to start preheating the oven on the way home from the supermarket with a frozen pizza, and also being able to turn off the oven without getting up from the dinner table if I realize it was left on. There are two features I am waiting on, hopefully in a future update without having to buy a new appliance. OVEN LEFT ON ALERT: the other day I used the warmer to keep lunch hot until the kid got home. I didn’t notice that I left the oven on until several hours later. It would be great if I got an alert when the oven has been on for 30-60 minutes without the timer set. 9/10 times that means I forgot. FRIDGE DOOR OPEN ALERT: My Profile fridge was “wi-if” ready. I bought the accessory module to make it “Smart.” I fully expected to get an alert if the door is left open but haven’t seen one yet. Generally a great feature to have some Smart features to control and get alerts from your appliances. I am actually looking forward to getting a washer that alerts me when it’s time to switch out the clothes!.CuriousgeorgehVersion: 101.29

NiceI’ve really been enjoying this app and remotely being able to control and monitor my window unit both on and off my WiFi. I did have to preform a reset about a week into having it setup but haven’t had an issue since then. I live in a tiny home that’s close cell foam insulated so it doesn’t take long for it to be cooled. I can turn the unit off while working then remotely turn the AC back on on my way home if needed so it’s nice an cool when I walk in. Also being able to monitor power usage is another great feature. I’ll admit I was skeptical about a window unit with WiFi an originally thought it was a dumb idea, but GE made me a believer. It’s well thought out and very user friendly..PapaWaffleVersion: 100.41

GE 850 washerI really like this GE washer that I bought. It’s the 850 and what I really like is the ability to link the washer to my phone app to see when the washer is done. Makes it handy when I get busy and forget about the clothes. I also like the smart dispenser to where you fill it and don’t have to refill each load. You can turn off smart dispenser and put in a different kind if you choose so you don’t have to use one kind every time. There is an autodose program to reorder detergeant so as not to run out and your machine determines when it’s time to reorder. What I don’t like is that it shakes a lot during spin. Sounds like it’s going to fall apart or run away. I checked to see if it’s level and it is still, amazingly. Would still recommend..Amsmith69Version: 101.11

Seems to work well…now.When I first installed the app it immediately had an update, early February. I let it up date and then started looking at it. Every time I clicked the Download option the app would close. Tried it again today 2/25 and the download option is working and has actual options, which it didn’t before the first update. Haven’t tried them out yet though. I would like to see more options for the Flex Dispense. Only shows detergent and vinegar and nothing I’ve searched for brings a result. I’d like to add Clorox 2 or Oxi in there and have it dispense when appropriate. Seems pretty reasonable to me. Overall, best feature and only real use I’ve found for the app is the alerts that let me know the wash is done..Bandit1117Version: 101.19

Great Stove!I cooked on an electric stove for about 40 years, but eight or so years ago I cooked on a gas cooktop, and had great results. Earlier this year I bought a new Gas fired range, both the oven and surface units are gas. This thing (GE Profile) is wonderful! I could’ve imagine needing to control the oven from my phone or tablet, but it mentioned updates to the firmware, so I connected the range to my WIFI. What a shock, but delight, when the first notification went out that the pre-heat of the oven was done! Later, I set a timer for 24 minutes, cooking rice on simmer, and at the end of the 24 minutes my phone notified me. I cannot say enough good about this range. Thank You General Electric! (For my gas range).OB VoterVersion: 102.19

Smart HomeWe recently purchased a new home with all of our appliances being smart. This is a first for us, my husband likes that it reminds me when clothes are ready to switch over, lol. I love remote preheating my oven, and I also enjoy knowing when my stove is turned on. I have little hands in the house. The only thing I'm not too fond of is the app not displaying the current temps in the fridge, and a notification for open fridge door would be nice! I also had to switch our internet, and that meant a tiresome switching of wifi with each individual appliance all over. If we could switch wifi in the app, and then all the appliances switch seamlessly, this would be perfect! I'm very happy with everything otherwise!.Meee5077Version: 102.7

Glad I made the switch to the all in one washer comboI am so happy we made the leap to the all in one washer! Absolutely over the moon about it. I know some reviews stated it was noisier than regular washers but having front loaders before, the spin cycle is usually noisier since the RPM’s are higher. And it is actually quieter than when both my maniacal washer and dryer were both going. No more going off balance! Fits everything I put in it being a full size. Feels like I’m doing less laundry even though I’m not. Put a load in when I go to bed and when I wake up, it’s done! I have no basement so my laundry is in my kitchen. With the dryer gone, it frees up space for a new cabinet!.Jin and axels momVersion: 102.13

Fantastic Washer/DryerI have had my all-in-one washer/dryer 3 weeks. It washes and drys the clothes and does a fantastic job. When the laundry is done and you open your door and take out your clothes they will feel different. They will feel damp, but you just give them a shake and they are day. My brother really wasn’t sure about the machine, but he is very pleased with it. He has even done my laundry for me🤣🤣.if you are looking for a machine to get your laundry done in the GE Profile all-in-one is the most fantastic machine I have used. I have a very small laundry room. So it gives me more space and now I can put a counter on the other side..Ms Kitty58Version: 102.19

Useful and in need of improvementWe got this app to enable our new Hestan Cue pan to work with our range. We are enjoying the control that it offers, but getting used to it was harder than it needs to be. Pros: the precision cooking that this app makes possible, and the recipes and suggestions that it offers. Cons: instructions for syncing the pan with our range were not clear; it took quite a while and some persistence before we figured out how it was supposed to work. And the recipes are difficult to follow — not because of ingredients or technique, but because of the way they are written into the app. Having to click through all the successive steps one by one (some of which provide no information at all!) in order to figure out what’s going on is simply ridiculous..Jane Ellen+Version: 101.5

App MalfunctioningThis app worked for a few months. When we stopped receiving alerts/notifications for our Monogram appliances, I troubleshot the issue. Opening the app took me directly to a new terms and conditions acceptance page. The problem here is the accept button is not functioning. At this point, no other feature on the app works. I cannot communicate with any support staff. The app shows up to date in my App Store. There is no one to contact to fix the issue. If you click on any link on the App Store page it takes you to GEs website. We even scrolled through the terms and conditions in hopes that would make the accept button function. It doesn’t. We are at a loss. The app simply stopped working and I have no idea how to correct it..JonC2024Version: 102.27

Overall- Pretty Good. Removed time feature though…I don’t use the more advanced features, start the oven before I get home. Change the modes of products based on the location of my phone, etc. However, I do like that the clocks on my appliances are synced and I like that they update automatically. Until recently, I also liked that I could set 24hr time on my appliances… but that option has been removed for the Advantium oven product options. Now have one that shows 10:38PM and one showing 22:38. BTW- I did look for “leave a comment”, “feedback”, or “report an issue” within the application itself. All help options seem to be geared towards appliance issues or repairs, not the application..Wm GardnerVersion: 102.9

Wi-Fi dehumidifierUpdate. Allowed it run overnight and it seems to have sorted out its “loading” issue. And a nice surprise it actually finally presented a calendar and graph of daily useage. Maybe more good surprises over time. Up to 4 stars. 1st star for the attempt. 2nd star for actually making it function. But for gods sake hire some software/app people that can write actual code. Takes far too many attempts to get hooked up. But finally works. Then it’s forever loading. And then you get to say …. Adjust humidity. Then forever loading again. And have to kill app and restart. And yes I sat like a dummy at “loading, please wait” for a minute a few times before I realized you have to kill the app to move on. Hope it works for a long time, not a year or 2. Hope you update the app with a little more info and fix the bugs. Add total hours run, last day hours run etc. shouldn’t take too much in the future builds to add volt/amp/watt meter..HappyGooseVersion: 102.25

Ok but …..We just had GE heat pumps installed. The instructions said to download an app, which no longer exists. After some Google search we found this app. After some googling about the app, we discovered it is the new app for GE and a bunch of other brands. The first difficulty with this app is that heat pumps/ mini splits are not listed as a supported appliance. We ended up connecting them under AC units. This could have been clearer on the app! This method worked ok, and the heat pumps were immediately updated with new software, so we knew this was how to connect them. The paper manual and the the ‘info’ sections of the app are pretty much useless, so you have to figure things out for yourself. Like how ‘sleep mode’ works. For the record, it is not as advertised. Our units turn off, rather than operating at a reduced temp for 8 hours and returning to the original heat setting, as the manual and info bubbles tell you will happen. So not a useful part of the app or remote! The ‘schedule’ is also useless. It’s on and off. You can’t reduce the heat at a point in time through the night, and have it go up again before you get up. It’s -10c here all week, so we don’t want them off, but would like them to be able to be set to adjust, a little cooler at night for a comfortable sleep, but warm to get up, especially for the kiddos (and of course my wife). I give the app 3/5. There’s some useful control from bed, or anywhere, like setting temperatures and fan speeds, but it could really use some tweaking to be awesome and useful for home users..RustykiwiVersion: 102.27

Shady AF appAfter giving a ton of info that wasn’t necessary to give out, the app asks that to pair with my range I need to enable Location Services… so they need my location so that I can pair my phone with my range using Bluetooth? Sounds suspicious AF. The two aren’t related. So why do they need my location? To crosscheck with the address that I had to put in just to create an account? Then it wants to connect my range to the WiFi network but I’m greeted with their own custom WiFi network interface… and the app is asking me to put in my WiFi password… Helllll no. There is no way I’m giving my password to Haier, a Chinese company that somehow manages all sorts of multinational appliance companies’ appliances. Unless this app proves that it isn’t ‘phoning home’ with all this info (including my WiFi password), I’ll keep my appliances offline. Sad that I got this far into the process and they’ve already got all sorts of data they don’t really need. But go ahead and keep sending your data to the Chinese. I’m sure things will turn out juuuuust fine..PradocVersion: 102.26

Handy ApoHave our Cafe fridge, stove and dishwasher and GE washer and dryer connected…great to get notifications when the oven is preheated or timer completes, or when your wash or dry are complete…also nice to be able to check the status of water filter, dishwasher rinse agent level, etc. Would be MUCH better without the advertisements at the top of the app..Hemi Ram DriverVersion: 102.19

Not badIt’s a nice app, would be nice if the app had a loud sound for the timer and oven ready instead of just a vibration, the oven sound is very quiet and the app just buzzes. So it would be great if the sound on either the oven or app were nice and loud, not sure if they can fix the oven to have a louder sound , but I am sure they could make the app to have a customizable sound and volume setting. Other then that it’s pretty nice and works well..Richard HykawyVersion: 102.19

Pretty good appDoesn’t always work like it should but does for the most part. Mostly the timer on my oven that goes wrong. I would LOVE if the app was made for the Apple Watch. Even a few of the basic functions would be nice. *hint… hint…*.JulesnLeoVersion: 102.7

Better than expectedGreat oven but My surprise to all of this was the air fryer function through the app wow love it!! And then the fact that coming home and using the app to pre heat my oven is fantastic …what is not to love about this function!! Picking up dinner and able to pop it into a pre heated oven is the best ever!!.Easy breasyVersion: 102.13

Not meeting it’s full potentialThe app works as intended. Unfortunately the Monogram team has missed the mark for making it all it could be. I have 3 appliances. For the built-in fridge: I would expect it to have an alarm when the water has been running for more than the capacity of the pitcher. It would also be nice if the app could tell me how to plug the fridge into a generator. For the all gas oven, I should be able to lock in the temperature of the oven so that when I am at the stove, hitting the dial with your belt buckle does not change the set temperature. For the Advantium, there should be a way to save programs and there should be a way to set an actual oven temperature (not just 1-10) when using speedcook. I feel the Monogram team has fallen short of making this app all it can be..Mains magiquesVersion: 102.9

Very good and interestingBut, not in frenh!.Bob_WalligatorVersion: 101.29

Some glitchesI love preheating the hot water before I even get to the fridge. However sometimes it’s slow or I need to close the app to get it to work. It’s then faster to do it manually which defeats the purpose of the app.Jolene JonesVersion: 101.36

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SmartHQ Negative Reviews

Annoyingly slow and lacking featuresThe worst thing about Cafe smart appliances is, they’re wifi connected but can’t directly update themselves. They require your phone to be screen ON and in the app for 30 minutes at a time to update and half the time it fails. Nobody has time for that. I’ve tried to update this stupid thing 3 times. And timers set in the app no longer function. I just can’t use it at all. The only thing the app does for the fridge is allow you to schedule hot water or notify you if the door is left open. On the fridge and in the app, there is no real-time temperature display even though I know it has precision sensors. I know this because I can “hack” a way to display the current fridge and freezer temps by changing the current fridge and freezer settings. Doing this will display current temperature. It would also be great to be able to see how long it will take the refrigerator to get back down to the current setting after new food has been loaded or the doors were left open for too long. It would also be good to know if that time is longer than ok for food safety reasons. Oh yeah, and there’s a feedback option in the app that literally doesn’t work. Doesn’t do anything. You type your feedback and then it doesn’t accept the submission.Kwalk14Version: 101.19

Stupid Program fails to save credentials in iOS PasswordsFor the life of me I can not see where SmartHQ stores credentials. I have just reset my password twice. IOS asks if I want to use their provided “strong password.” I say yes. Then try and log in. “Invalid Credentials.” Rinse Repeat. Frustrating, non-standard and just plain stupid. I am sure there’s a workaround, but it’s not obvious. When working this is a three star program - - not elegant but does allow control of timers and ovens, and alerts you when timer is up or temperature is reached. Update: the developer suggests I re-install the program after deleting. Needless to say this is a worthless suggestion that I have already tried four times to no avail. I finally solved my log-in problem; if you’re looking for your password in either Keychain or iOS you’ll find it under “force” with no logo or other clue to relate it to SmartHQ, Cafe or GE Appliances. That alone is a piece of incompetent programming. Finally I am now in an endless loop where my oven tells me there’s a software update and asks if I want it do it or not, but then goes ahead without waiting for approval. After that, it says “loading” - - but I have a fast internet connection and after more than an hour it still says “loading.” Endless loop of idiotic behavior. If I could give less than one star, I would..BananadanVersion: 101.21

Not functioning for GE washer dryerThe app was awesome until the new iOS came out, now it doesn’t function properly. I was able to open the app and see thrasher and dryer active state and history, and that it was sending notifications, however the notifications do not come through. After verifying my phone settings and app setting did not change with any of the updates, I force updated my app. When that didn’t work, I tried deleting and reinstalling my washer and dryer. Still no cycle notifications. Then I deleted the app and reinstalled it, and I cannot log back in, it says the password is incorrect. So I attempted to reset the password via the forgotten password link, and that seemed successful, but when I try to log back in I get a message that says “invalid credentials”. The Wi-Fi cycle notifications may seem like a minor thing, but for me, a forgetful person with a lot going on, they are a lifesaver. Yesterday I completely forgot a load of towels in the washer, and had to rewash them today because they sat overnight and half the morning and already didn’t smell fresh again. It’s a total bummer that this isn’t working and hasn’t been for a little over a week now. I don’t have an issue with any of my other apps, so I’m pretty sure it’s the app and not my phone..Valerie_13730Version: 101.2

Prettier but not much betterI was glad to see the rebranding of GE’s awkwardly-named GE U+ Connect app to something a little more streamlined. It’s prettier, sure, but I’m not sure it really delivers what I want as a connected appliance owner. First off, SmartHQ and the associated icon tells me nothing as I’m swiping through apps trying to find the one that operates my appliances. Second, the capabilities really haven’t gotten any better for my connected Microwave. I stopped getting notifications over a year ago, and they’ve never started up again. The library of products I can scan to cook in the microwave also seems to have stagnated, and multi-step cooks just don’t work beyond the first heating stage. As I added new washers and dryers, it took me forever to find the option to rename each so I could tell them apart. And this app still only supports one home, so appliances between my primary and vacations homes are all mixed in together. This is GE and Haier. I expect better from a name of this caliber. It suggests that Haier, like so many other connected product manufacturers, just isn’t dedicating the budget and talent to this app that’s necessary to continue to add value beyond just plugging in new product models..RguntherVersion: 101.3

More glitz than functionalityMy biggest problem is that there is no documentation, or at least not that I can find. How can I figure out how to operate the features? Getting the thing hooked up was a bit of a guessing game. I have a washer and dryer which have external “u-connect” modules. I did manage to trial and error guess at the correct settings. A little documentation would have helped. So now I can see the status of both washer and dryer but can’t figure out how to control them, like change a setting remotely or start the dryer remotely. No docs to look up how-to stuff. Otherwise, the app does notify me (a lot—can we control which notifications we really want? Do I really need a loud notification that the washer is 5 minutes from being done and another loud notification when it actually is done? And another one badgering me to remove the clothes after 30 minutes? And three more similar notifications from the dryer?). Maybe there is a complete user guide somewhere or even a quick start guide? I could not find it..DavescontactVersion: 101.19

Great washer/dryer; Sucky communicationsI’ve had a smart connect washer/dryer for several years. Everything worked great at first. But all my problems since have been with app communications. The app no longer sends messages to my phone (iPhone 12 Pro Max). I can look in the app and see the messages but I can no longer get proactive notifications. When this happened before, I was told that I had to delete and then reinstall the app. Which also meant that I had to reattach each device to the app. Having to reattach the GE Devices to the app happens far too often. That resolution is too painful. So now when I start the dryer, I set a timer on my phone for the anticipated finish time. I can then look in the app at the anticipated finish to get a more accurate finish — it’s always going to be longer than the first reported time. So then I can set another timer. I like that I can turn the Extended Tumble on from the app. And the GE machines are excellent at cleaning and drying. Too bad the promised communications don’t work as they should. Drives me crazy..KY RedheadVersion: 101.9

Seemingly useless app for meI bought a new home and have been trying to connect to my monogram smart appliances for a couple of weeks now. I did manage to get my fridge connected, but I have had zero luck with the other appliances. Even though they are in discoverable mode, my phone is unable to find them time and time again. And although I was able to get the fridge connected, it told me that my water filter needed to be replaced, so I clicked on the link to the one it told me I needed. Paid the money and had it shipped to me, only to find out it’s the wrong water filter for my model! isn’t one of the points of connecting my fridge to a smart app that it has the ability to tell me which water filter is required for my model, since the app should know which model I have?! Pointless! Additionally, the app doesn’t appear to have Face ID login, nor will it let me save my credentials to the iCloud keychain, which is a total pain. But biggest pain is that I can’t get it to find and connect to the rest of my appliances! Makes the whole “connected” thing pretty pointless…..StaciemagrilVersion: 102.26

Can't buy appliances with an app that is inaccessibleI appreciate the response from the developer that they welcome my feedback there was no indication they are going to make the app accessible in a specific timeframe. They said they would submit it as a "feature request." Accessibility really isn't a feature -- it's a basic requirement. Without making simple changes to work with the VoiceOver screen reader, I cannot use the app. Even with "Screen Recognition" turned on. It's that inaccessible. For example, when I went to add a device, I was presented with the prompt to select a brand. Then I was told there is an empty list. By sight, someone can see the screen was full of company logos as images. This would be an easy thing to fix. Images are by default not accessible to the screen reader built in to iOS. The developer has to specifically turn on the isAccessible variable and assign text labels to the images, so the screen reader has something to read. Additionally, if these changes are made, not only would a blind person be able to use the app, but someone who was paralyzed could as well, by turning on a built-in feature called Switch Control. That will move a cursor from item to item on the screen, and a person who can blow into a tube or make some other motion to trigger a switch connected to the device can select an item. This is important for people who want to live independently..TeletedVersion: 101.26

Bad sign: Unable to create user name/passwordI know the first user name and password I submitted was accepted and filed, because when I tried to enter them again, I was prompted they were “Already in use.” Nevertheless, I was never able to use them to sign into the app. I tried two more UN/PWs, same result, unable to use them. That I was not able to complete step one was a bad omen for things to come. The next step was contacting “customer support.” I was directed to a website or or a phone number. Since this was now looking like starting a career instead of completing a simple process, I decided I did not need this thing at all. I’ve been through this kind of ordeal before. The bigger the company, the worse the app user experience tends to be. I’m also reading here about all the problems maintaining a wifi connection. Probably not worth the trouble. It looks a bit like spyware anyway. I tried to create this for the new GE Profile washer/dryer combo. I’m very pleased with the machine, but they need to get their act together with this app..DaveWWWVersion: 102.25

Master of nothingInteresting app intended to manage hundreds of connected appliances from different manufacturers all over the world which implies it cannot possibly do a good job on any of them. Appears to have been designed by a committee of men who cannot cook, shop, or wash dishes. Flawed multi-brand, multi-function, multi-lingual, and cross-platform interface design that conforms to no design standards for human interactions. Confusing names for fields in sub-menus hidden in odd places. Does not take advantage of available appliance data flow such as internal fridge and oven temperatures. Oven timer counts down in whole minutes only. Will display appliance model numbers but will not accept or display serial numbers making the app useless for service calls. Cannot find software version. Refuses to display a list of my appliances: ”No Appliances Available.” App displays contradict or conflict with appliances’ information displays. App’s login credentials and other features do not take advantage of advanced iOS functions. This is the only app choice for these appliances..BogiesanVersion: 101.33

UPDATE - Spyware!New Development: Location must be enabled??? What the heck? Why? This is spyware. GE doesn’t need to know where I am, in order for me to hook up my device to my router. This is a classic case of overreach. The older versions hooked my phone up to my range just fine and never collected intelligence on where I am. The new app should be no different. Wish I hadn’t upgraded the app. Please remove this intrusive feature. It’s 100% unnecessary. Original Review: Súper Annoying Bluetooth Request I have a GE Cafe range. It is wifi. It has no Bluetooth. I foolishly accepted an app upgrade for the old Chef Connect, and I wish I hadn’t. Each and every time I go to use my app, I get an annoying popup, wanting me to go to settings to allow the app to use my Bluetooth. I have no intention of allowing the app to use my Bluetooth. My range does not communicate via Bluetooth and I wouldn’t dream of allowing Alexa or Google to control my device so I am not really sure why I need to be asked this Bluetooth question each and every time I go to use the app. My suggestion for the developers is to allow a user to make their choice and then leave them alone. If for some reason a user wants to change their mind, they can always go back into their settings and select “allow” for the app to use Bluetooth. Otherwise, stop pestering..1 ÁlbumVersion: 102.9

Dysfunctional app when used with Cafe Affetto espresso machineThis app is not intuitive and barely works at all with the Cafe Affetto espresso machine. It states that you can adjust the brew temperature of the machine. As of January 2022 you cannot change the brew temperature because there is no setting for that in the app. In spite of that it clearly states that the brew temperature can be changed. It cannot. The MyCup setting is supposed to allow you to choose either Ristretto, Doppio, Triple or Red Eye and the ability to adjust the Grind Time, Espresso Volume and Brew Temperature. In fact, you cannot change the brew volume for anything except the Ristretto and the options for that are .25, .50, .75 and 1.0oz. But no matter which volume you select, the setting is not honored by the machine and you only get .25oz of espresso. Again, no setting for Brew Temperature. The MyCup options for Doppio, Triple and Red Eye have the settings for Grind Time and Espresso Volume but you can't change anything and the default is 5.5 sec Grind Time, 1.0 oz Brew Volume. Again, no setting for Brew Temperature. But the volume actually delivered is only .25oz. The app is a good reason not to choose the Cafe Affetto machine since that app is the only way to in theory adjust the Grind Time and customize the MyCup settings. But it fails at both those tasks and is therefore useless, making the Cafe Affetto not as customizable as advertised..SpicyGuy13Version: 101.13

App Issues (messages/settings disappear quickly)Hi, I went in to check my cycle (running wash and a dry). I notice sections pop up on the app for each respective device (washer or dryer) and then quickly disappear. Washer had a section near usage (not a pop up) to Connect to Alexa and quickly went away. There was a section for water station, detergent tracking, connect cycle and others when viewing the washer but it quickly goes away. The same with dryer. Settings under/near usage had washer link, my cycle settings, etc and it quickly vanishes. I took video and some screenshot to show you. Did updates on machines and iOS app shows up to date. Why can’t I see water temp of my cycle, etc.? Under usage it just shows number of cycles that day and what setting (normal, bulky, delicate, rinse and spin, etc) and no further details. Help!! What am I missing?.Pandabear1982Version: 101.41

Unnecessary location services requirementAs part of the registration process for a new Café range, the app requires location services to be enabled with precise location turned on. I was already annoyed that I had to provide my email address, home address, and phone number to register with the app just to use functionality with my new oven that only works with the app. Then I initially received an error when trying to connect with the oven (wrong network name). Only after calling tech support and trying a few options did we realize it was because I had location services turned on but with non precise location. It’s completely unnecessary to require my location when connecting a new range. I already have to be in Wi-Fi range to the oven on initial set up, and have the password displayed on the oven. Requiring precise location is just a creepy privacy violation. Please change the app to remove the requirement..Me cameronVersion: 101.10

Terrible for our dryer…We added the WiFi adapter to our dryer thinking we could get control of it from our phone. Not really. It ONLY allows us to turn it off when running and to extend the tumbling WITHOUT heat. THAT’S IT. —- We cannot start it, we can’t change ANY settings at all, like extend the drying time with heat, if needed. —- On top of that, the notification timing is WRONG. I put things in and the dryer said 48 min. I had it on the more dry setting. Got the notification for 5 minutes 17 minutes ago. Just went in to get the stuff out but it was still RUNNING and it still shows 12 MINUTES left on the drying. It was WAY WAY OFF on the notification. Seriously??? —- Overall, this app is a waste. Without being able to actually change the actual dryer settings, it is simply a glorified notifier—- and it can’t even do that accurately..Chuck-IVVersion: 102.19

Huge miss. GE Profile - Opal 2.0 Ice Maker. Need to have push notifications for low water level.Love the ice maker but this app is pretty pointless. It can control 3 functions: Power On/Off, Lighting Off/Dim/On, and Schedule. The first two I find easier and faster to control by simply using the buttons on the machine. I don’t have any use for the scheduling feature at all as I like to make several batches of ice ahead of time and store in the freezer. What the devs / product mgr really need to make this app useful is the ability to send a push notification when the water level starts getting low. As it is now, there is no way to tell other than visually checking the machine and often times will forget and then the machine shuts off, which is a drag because it takes a long time for it to cycle back up and start making ice again..TrodelpostVersion: 100.52

Why?This app is one step from useless and is very confusing Takes 5 mins to connect the washer. The instructions ask for a he module id which isn’t on the label (actually is the last 4 digits of the upid). Then asks for a password (which is the MAC address). Then connects sometimes. Then you go to the dryer and it asks the same information but is labeled correctly. 5 more mins to connect. As soon as the dryer is connected the washer disconnects and no longer communicates. The solution is to remove the devices and start again or delete the app. Basic problems: The app doesn’t remember the Wi-Fi password or networks you must enter for each device. (A pain) No way turn a device remotely only program it and download. (Never got that far) It’s obvious that testing was limited and not well thought out which each team working oblivious to the other. (washer, Kentucky and dryer, Mexico). All in all, other than the three new wash cycles that are unlocked I don’t see the point with such minimal features. I never got to try the cycles because the washer was blown out each time the dryer was connected. Grade school implementation by a team that gave little thought to how it should or could be used. So sad. I normally don’t enter negative reviews, but this app earned it..Quality_assurance_101Version: 101.41

I liked the Comfort-GE app betterFirst of all, I wasn’t even aware that the old app had been replaced with this new app. Guess that explains why the old app started crashing every time I opened it. Now on to this new app-it looks cool, but there’s some things wrong with it. First, it doesn’t have a “ROUTINES” option where I can set my window A/C unit to whatever temp when I’m home, away, sleep, or vacation. The old app offered this whereas this new one doesn’t. Secondly, the “SCHEDULE” options won’t let you delete an unneeded schedule-all it does is state “there is an issue-please try again later”. That’s annoying as he**! You can’t even toggle it off and actually SAVE it. Also, there’s no location option either, which would coincide with a ROUTINES function. This app could be really good…but it looks cool…..guess that gets the 2 stars..Badcat_3Version: 100.51

Total clunkerThis app is worthless. Unfortunately after spending thousands of dollars on a profile induction range, this app has made it difficult or impossible to use of several features on the stove, including the precision cooking mode. I am very technically savvy but it took nearly an hour on tech support to connect to the stove to begin with. Turned out some recent iPhones inexplicably can’t pair with the stove but others can. Kudos to the support team for patiently working through this with us… but it really should just work. Okay, let’s try this out. Except the app freezes up any time we try to access the precision cooking function. And yes, we’ve tried it on all our iPhones. Honestly, I can’t figure out why anyone would want a “smart” stove but if all of the high end appliances are connected the key features should really work through the appliance directly..Admiral kangarooVersion: 101.24

Terrible app poor connectivityI was to get my GE Profile stove to WiFi to use the convection roast feature, this app demanded to know my home address and the took FOUR attempts to connect (I have a degree in Computer Science). The app took 5 mins to connect to my local WiFi even though I was 4 ft from brand new mesh router. In the end I got no benefit from connecting and happy that I entered BOGUS info in the app! Why do you need my phone number, obviously GE made a crappy app and wants to invade my privacy You miss the point it’s not legal to sell a product with features that require personal data, I don’t trust GE with MY phone etc. it was ruled illegal many years ago to even require a warranty card completion. All I need to do is show date of purpose. I DEMAND to know what happened is I drop Wi-Fi connection, do I then loose the Roast Convection feature. If the answer is yes, then prepare for CLASS ACTION LAWSUIT.PrjctfishVersion: 101.19

Missing some features, also unnecessary cloud connectionThree main gripes: 1. My GE equipment can set the heat to 62 via the panel on unit, the app can only set it to 64 at the lowest. 2. I can’t schedule heat. This seems like a HUGE oversight. I can schedule “cool”, “dry” or “energy saver” events but not heat. 🙄 3. I don’t know why the AC was built to require a cloud connection. It makes sense to push updates, but I should be able to connect directly to the device via my home WiFi service, instead of having to route from my phone to GE servers to the device. This means if the GE servers go offline (which happened during my first week of use) or your ISP loses service, you cannot control the device from your phone. You could if everything was handled via a local Wifi network, and the response would be less laggy too..ThisVersionStillSucksVersion: 101.10

More frustrating than it should beI have 3 issues with this app at present, including being unable to submit feedback to them! 1. Everytime I launch the app, it asks for Bluetooth access. This needs to go immediately. I denied the request initially because none of the appliances I have connected require bluetooth and it repeatedly asking for access is just obnoxious. 2. Add some sort of “check for and apply firmware updates” button. I pretty much only launch this app when I need to actually use the appliance and I don’t have the time to apply an update at that moment, so I say “later” to the pop up. When I go back to apply the update, I cannot figure out how to manually trigger that update; it seems to only ask to update when I launch the app again about 24 hours after the last time I told it “later”, which is usually exactly when I actually need to use it again and again don’t have time to apply an update. 3. The “Feedback” submission is broken. After I fill it out and hit “submit”, nothing happens. The button appears to press but it stays on the same screen, with everything still filled out, and literally nothing indicates that anything was submitted..Rob P NeuVersion: 101.2

Horrible AppHad difficulties pairing the app to the wall oven. Had to try at least 20 times. It is not intuitive in any sense. Once it was paired ( completely randomly) the problems continued. The app constantly goes into an endless loop indicating that it is downloading information, despite being able to see some of the oven info in the background. The only time it seems to somewhat work is when the oven is off - not much good to me at that point. Horrible app..Paul Cafe Dbl Wall OvenVersion: 101.14

PoubelleRien fonctionne Impossible de rejoindre le réseau….Bingos48Version: 101.2

Recent update is badWhatever happened in the latest update broke my washer and dryer. Sometimes I get notifications and most of the time I don’t. Going into the app shows them offline 99% of the time even when they are online. Not sure what happened but it needs fixing..ChaoticFuryVersion: 102.27

Useless appThis app is a complete waste of time..Joe 112222222Version: 102.27

CrapCould not even set up an account. Horrible..Martinc7777Version: 102.27

App is not handyContact us does not work Will not connect to my wifi oven.KbsqrVersion: 102.26

Worst App ever!Doesn’t work. Doesn’t even open!.Francky6Version: 102.26

App doesn’t runThe app is stuck in the sign in page with a white background..Reallyneedaname?Version: 102.26

Very buggy with AC/heat unitsWe bought a GE 3-unit AC/ mini split combo to heat and cool our house. This app technically works to control the units, but not without closing and restarting the app every time. Once you adjust one unit and then try to return to the main screen, it locks up in a “loading” screen. It also prints you quite often to update the units’ firmware, and to do that you have to leave the app open. It is very frustrating to use. Hope they can work out the bugs..Brod900Version: 102.19

Worked for 2 years. Works no moreYour update has rendered the app unresponsive..#1Thrilla66Version: 102.19

Not so good any moreThis app was really helpful but lately it just doesn’t work at all. If I set the temperature from my phone the oven doesn’t turn on. Since my oven only goes up in temperature by 10’s if I need to cook at 325 I used to set that from the app but now I’ll turn the oven on and then try to set it to 325 with app and it turns the oven off. So this app is useless now..Margaret mcpoyleVersion: 102.13

Shi…Ty appNeed lots on improvement. Spend 6 hours and can’t install the washer and dryer with this app. It have so many bugs…….Jinchen22Version: 102.13

Worst apps65k appliances . You can do better. I hate writing bad reviews..Menphis77Version: 102.12

Just badNo API and very limited customization options. Forces you to use IFTTT for power users which subscription based. NOT RECOMMENDED.JulienpmVersion: 102.9

No frenchThe app does not have the french version. The information is not up to date. Bit complicated to connect. It is not a GE app but a third party..GeoircVersion: 102.9

Almost useless in CanadaOutside of being able to control the unit there is no functionality in Canada. No recipes function etc. Ridiculous that you spend a ton of money and can’t use all the functions because there is no Canadian support…this is not a difficult fix and yet it’s been years!.SmelbertVersion: 102.7

LangueAucun problème pour connecter ma cuisinière mais bien déçue que l’application n’est pas en français tel que mentionné dans l’app store de Apple..Jac et MicVersion: 102.6

Terrible pairing problemIt work for one year after that impossible to pair the range. I lost So much time. It ‘s still not working..Fred600"Version: 102.4

Junk - Don’t waste your timeI was tempted to try to use the app again to connect oven. Impossible sign up procedure. Why do they need to know all my personal information as well? Love love my GE oven but this application is garbage..NmacafeeVersion: 102.4

Look at the number of 1 Star reviews - OverwhelmingYou’d think someone at GE would get the message that their “smart” App is totally useless!.Looking for the BestVersion: 102.3

Poor app9 times out of 10 this does not work.K fruitVersion: 102.1

Never gets out of “Loading” loopPaired with oven range but when I go to use app and says “Loading” but never gets out of this status no matter how long I wait..FatboxaVersion: 102.1

Pas vraiment utileL’application est toujours gelé. Impossible de l’utiliser. Très décevant.TitigarageVersion: 102.1

Application marche pasL’application fait juste tourner pour loading constamment.JhhffgjjVersion: 102.1

Screen just displays “loading “After completing wifi connection to my new range the stated an update for the range is available. After the update which took 30 minutes the app just says “loading”. I can’t do anything else..ZadzilrVersion: 101.48

Doing “Loading” wheel of deathWe were excited to install this App and sync up our new Cafe range. Sync was somewhat intuitive but app flashes a saying that an update is available and then goes into an infinite loop of “Loading…”. Appliance info still shows in the background but you cannot control any appliance features. Other reviewers seem to have the same issue with empty promises from the developer that a fix is on the way. I’ll upgrade my rating if that upgrade ever appears. Until then, don’t get your hopes up if you spend good money on a gimmicky sales feature..CycleShopVersion: 101.48

DisappointingWe have tried so many times to connect the App to our Profile wall oven without success. The program just keeps saying it should only take 30 minutes to update but nothing happens after days. Have to uninstall and try again and again without success. We can’t even manually use all the features this oven has available unless the App is working. So frustrating and from all the reviews having similar issues, clearly GE is not doing anything to correct it. The company should be embarrassed with their products and lack of support..Not a Fan of GEVersion: 101.43

Notifications worked until update 3 days agoNotifications for our GE washer and drier were working until the app was updated 3 days ago. Now I don’t receive notifications through either my iPhone or Apple Watch, as well our home smart speakers no longer notify us to a finished cycle either. I’m assuming this is an over site in the update and can be fixed soon. I am a little disappointed in the function of the app. I do like that you can turn off the units from the app and appreciate the info the app shows you. I do think it’s an over site that the app is not able to turn the machines on or have it start the units either when entering or when leaving a geofence that is set up. If the notification can be fixed I would rate the app higher but honestly the notifications are the main function of the app that we use and until fixed it makes the app kinda pointless for us..LonggoneheroVersion: 101.43

Garbage don’t downloadTook half hour to work out the app to connect with my range, but it only has the function to control oven on or off, and the temperature ! Why should we need a remote thing to cook a real meal ?.RusovastatinVersion: 101.41

App reviewVery unstable app. Constantly have to reinstall washer, dryer and oven I have contacted the GE customer service and the problem has been escalated to their engineers. Have still not b en able connect the brand new ge 650 washing machine to my wifi The ge 650 dryer is connected to wifi. The range is connected as well..Great GeedVersion: 101.41

Oven has buggy softwareI’ve never had an oven (GE cafe) before that needs to be rebooted regularly. It locks up - the smart hq app and the touch screen are unresponsive. Not impressed.HriscayVersion: 101.41

Très mauvais comme applicationPas facile de se connecter à l’appareil. C’est très décevant, L’application n’est pas en français..Eragel123456Version: 101.38

App gives invalid credentials messageTried multiple times, no success. Very poor app..Jack8250Version: 101.38

Not working with Canadian addressIf you don’t have a US address, don’t even bother downloading this app, it won’t do anything for you. I don’t know how hard it is to get this to work for Canada but it shouldn’t be that hard!! It’s disapointing to see that you sell the wifi feature but can’t come through for your Canadian customers..Hugues LegaultVersion: 101.38

Application keeps loading when accessing applianceI registered a GE model oven and I had to reboot my iPhone after each time I accessed the appliance for the app to pass the loading screen issue..Loicb2Version: 101.38

Address in canadaLike many us based app, they ask for a u.s. zipcode even if your enter canada… doesn’t work…..Arsy699Version: 101.36

Can’t sign inI haven’t been able to sign in because I am not American with an American address. Should I just make one up? So basically the app is pretty meaningless to me..SilverbarrieVersion: 101.34

MehOk. After calling GE support and being transferred to at least 8 people who couldn’t help I finally figured out how to get the recipes and extras to work. If in canada you have to make up a US address on a new account. Then and only then did the recipes and extras appeared in the app. Still I don’t get it. All I can do is turn the oven on. I was under the impression it would send the recipe to the screen on the oven to display. There are recipe app that you can download that will also talk to your oven, but really all they do is preheat it. Really the whole thing is kinda stupid.GytsgbukndagjVersion: 101.29

CheapIf you want to get notifications that your oven is preheated or set to preheat at the store then yes this app will do that. You can also use it to turn on the oven light which is fun but useless. If you can see in, you can reach the buttons. Overall this app seems like it was made on the cheap. Maybe GE is tight on cash and can’t afford to pay people to make something that works well. The pairing process flow does not work well. I had to go to a laptop browser to register first and then return to this app before it would actually pair. You can’t do it all with this app. The link in the manual also leads down a blind alley in a broken corner of the website. This app sometimes throws up nonsensical dialogs that can’t be canceled. No option does anything. I tried to schedule service for my broken stove. It had no idea which appliance I had, even though it was paired. It asked for my Zip Code (not a thing in Canada) and refused to continue. Not even a “If you live in Canada please call this number instead” This app did nothing truly useful for me and wasted a bunch of my time..Elemeno PVersion: 101.29

Why is this app so bad?98% of the I can’t get the app to work, it’s pretty useless overall. I was excited about it and would be very cool to have but it’s a flop..MemecstVersion: 101.29

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