Bolt Food Kundenservice

Hello, I ordered my first Menu. I clicked, use current location, but it doesn’t update my location. It was the location from my last place I’ve been. So the driver give me a Call and i give him information where I’m via WhatsApp. It would be better I can give him the information via the bold app. And please make an update to the current location button. It was a problem and we have had internet via WiFi and over the air. Thanks. I‘m on vacation at Malta.

Macht alles was man braucht. Das einzige was dämlich ist, ist, dass man das trinkgeld vor der bestellung auswählt. Bezahle doch kein trinkgeld ohne den service einschätzen zu können. Muss man wohl weiterhin kleingeld parat haben.

All good, thanks !!!

Alles top

Very easy to use app and much cheaper prices than most other food delivery companies. It would be nice if they add an option to tip the courier though.

Meine Kreditkarte wurde nicht zum ersten Mal über Bolt und/oder Bolt Food unautorisiert belastet. Die Kreditkarte habe ich sperren lassen. Bolt weigert sich mitzuwirken und mir zu sagen, wer die Kreditkarte in seinem Account hat und dadurch nutzt und will mir auch keinen Beleg für die Zahlung zeigen. Datenschutz schön und gut, aber wenn meine Kreditkarte missbraucht und/oder belastet wird, dann habe ich ein Recht auf Auskunft, die mir seit mehr als einem Jahr verweigert wird.

Null-Toleranz-Rückerstattung: auf gut Glück, ob die Bestellung ankommt oder nicht. Der Support hat sich dem Problemfall nicht angenommen und von 40€ keinen Cent zurückerstattet.

Sehr schlecht!!!

I ordered with a 30% coupon. The order was damaged and everything was on the motorbike of the delivery driver. First the support tried to refund less money than I paid to my bolt wallet!!! Then they tried to just refund the price I paid to my bolt wallet and let me order for the original price so that I need to pay 10€ extra to get the same food delivery!!??? So if the delivery driver messes up I need to pay for that??? 🤡🤡🤣🤣 Don’t use this scam.

I had a very bad experience, where I ordered some food, really looking forward to it, but got something quite different. In the end I paid 21€ for some wilted lettuce without much taste. I complained directly to the place and the chef admitted his mistake and advised me to contact bolt to get my money back. I did contact bolt but I didn't really get any help. I didn't get my money back either.. great service if you just want to waste your time.

Placed an order, missed the part where I must order forks so I can enjoy the food I purchased. No way to fix I would literally need to go to the restaurant and place another order which comes with a “small Order fee” . Bolt Food this is just awful enough that I’m inspired to leave a review while on vacation . Get it right please.

Worst service ever, we scheduled an order and paid. The order was never prepared. When the scheduled time was up, there was no delivery. we contacted support and no one responded. Suddenly our order got cancelled without any information. Still nonone responded. Not going to order again, not recommended, use uber or wolt but forget about bolt worst service ever.

Terrible experience. You will get scammed and the terrible customer service would just give you the worst and most unhelpful answers, without helping at all and refusing to collaborate. Avoid this app if you want to have a good experience (or at least normal experience, with Bolt Food it will be just a nightmare)

When all is good works fine. We had one of the drivers eat our pizza but bolt chat bot refused to refund. No way to get an actual person on the line. Overall disappointing experience

You get errors all over your ordering process. Ordered ones, was ok but second time never got to the payment because of the errors. I just gave up

Hello everybody my name is Bipan Kumar this bolt food app is very slow. if you didn’t have your food you never have refund. I have experienced over that. Don’t use this app. uber eats is most better then this app and cheaper then this app. And more restaurants you gonna have from this app

Customer support is basically non existent. I gat a 70 Eur charge from Bolt and when I contact them about it they told me to discuss this with my bank and closed the chat window as “resolved”. What the hell has my bank to do with you charging me 70 Eur for no order, no nothing?

Driver did not show up and marked order as complete, my money was gone. Customer service claimed that I was not reachable (called the driver 10 time and he did not pickup). Bolt did not bother to reply nor refund my money. AVOID

It is unreliable. Waited for food again for almost 2h. Then customer supper tells me there are no drivers. This is ridiculous. I have ordered 97 times (!) with WOLT and never had this issue. I can’t recommend BOLT FOOD.

I have ordered a large pizza but only received a medium sized one (which is too pricey for me with delivery costs). They only gave me the difference between the pizza ignoring that a medium sized pizza is too expensive for me. Awful experience

I received spoilt food and my request for refund was denied without further or transparent reasoning. This is no way to treat regular customers, if you hope to retain them. Complaint with the regulatory/ supervisory authorities will follow shortly. Thanks.

Bolt doesnt have their Partners under Control. Payments Are being made twice from Credit Card if food is being ordered through this Application.

The app showed an estimated delivery within 30 mins. but once the courier picked up the order, the time just kept on getting pushed back. the courier kept going into the opposite direction of me. i ended up waiting 90 minutes for the food. if it takes longer because its busy, just let users know. this is so annoying.

An order was taking over an hour to arrive (just fries. and a simple hamburger). Customer support did not help at all, very disappointing experience

Promotes deals which are not being applied to the order

If you feel like waiting for more than 1 hour for a pizza, this is the app for you.

Bad really Bad Support Poorly answers and if you have Not than one question they wont answer it at all. In the Future i will not use this App again.

If everything works well. Ok. But if something is missing. Well Bolt ignores laws and don’t give you money back. Better use Glove

Pleaseeeee change your advertisement it sounds so disgusting

Service for Customers are bot like and is not user friendly

They allow restaurants to cheat customer, it is in their policy as just they connect not to take responsibility.

The worst customer support among all food apps… unbelievable, absolutely do not recommend

These chuti.s have started stealing money..i am going to the court and will make them cry in all over Europe wait you dumm thiefs

Customer support is terrible!

Scam

In 90% din cazuri este o problema cu curierii, fie ca nu vorbesc romana, fie ca intarzie foarte mult si mancarea ajunge rece…

S a întâmplat de mai multe ori să nu fie livrată comanda deși fusese plătită.

Hab noch nie sowas schlechtes gesehen ! Aber was vollen wir aus osteuropa erwarten…

Alas, compared to Uber eats, Wolt, deliveroo, Gorillaz and the many others this app is neither worse nor better. I miss the option to save favorites/favorite restaurants - otherwise a 3 star.

I ordered two times from the app. Once the GPS was a bit off and time of delivery means nothing. The second time the food was like hours late. So yeah. Never again. If the developers put reasonable delivery times (not only reasonable but accurate) then I might use it again.

The food was quickly ready to be picked up, however not a single delivery driver came to pick it up for 30minutes… Then finally someone did so, but he was about 5 times as far from the restaurant as our house?? So we kept waiting - food cannot be good anymore even if held „warm“.

Its very quick delivery BUT paying 5-9€ for delivery? Are you out of your mind? I rather go there and order 2 dishes for myself because its cheaper than get it delivered... very disappointed!

Všetky objednávky cez vás nechodia jedlo si objednávam pomaly 3 hodiny žiadny kuriér nikdy neni k dispozícii a až po 30-40 minútach da prevádzka vedieť že žiadny kuriér neni. Je to hrozne

Distance calculated without natural obstacles and tolls (and couriers refuse to deliver because of that!), chat support window is shaking because of autolayout issues.

Customer help when contacted ask you to reinstall your phone. Thank you, very helpful.

Took 3 days to verify my account and customer service is very poor. Better go for other food deliver service

It simply doesn’t accept working VISA card!!!

Soferii nu se descurca sa ajunga la destinatia corecta si nu inteleg ce le explici deoarece nu vorbesc nici macar engleza. Comanda intarzie mai mult de o ora jumatate si dau vina pe clienti ca nu raspund la telefon

Už ces Bolt objednávať nebudem. Objednal som včera o 18:52, apka mala technické problémy. Objednávku som zaplatil ale v apke nevidel a podpora už viac ako 2 hod. sa neozyva.. len teraz 24 hodín som dostal odozvu že som nemal až 3 chaty otvárať a vysvetlili mi že hodnotu objednávky sa vrátila. Tu jednu hviezdu som dal len a len aby som svoju skúsenosť mohol zdieľať 👎👎 bad bad customer service 👎👎

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