Beats Pill⁺ Customer Service

Beats Pill⁺ Positive Reviews

Really hhuummmOkay so you can two together, so you can use the app to "share control " of what's being played. AND!! If you don't have two pills all you can do is fight your buddy on what gets played. Oh, and you can register the product. I'm glad I didn't have to pay for this app. Love the pill so far sounds great, more than happy I purchased it. I agree with the other make it "more". Make it have a remote power on and off, standby an EQ would be nice. Something MORE.WhiteheadsVersion: 1.3.32

Fix for creating stereo/amplify group in app!!!I just switched to a new iPhone 14 and was not able to get these old discontinued Beats Pill+speakers to create a stereo pair. Apple support suggested resetting the speakers and that fixed the problem. The speakers were already bluetooth paired to the new phone. To reset a speaker while it is on, hold down the power button for 8 seconds. Do this for each speaker. Next make sure the app is open and searching. Press the power button to start the speaker. I got a flashing red indicator next to the power button and pressing the power button a second time cleared this and brought the speaker up. The app then recognized it. I wasn’t immediately successful recognizing the second speaker in the app (probably too long of a delay by that time), so I killed the app, turned off the second speaker and tried the above again for that speaker. The second speaker was then recognized and I was able to create both a stereo or an amplifier group in the app. My thanks to Scott at Apple support for saving me from having to trash two speakers that were perfectly functional by themselves..Dk94402Version: 1.8.1

Application needs work in terms of accessibilityThis application is a wonderful app, however the accessibility for the application is severely lacking. Unlabled buttons adorn the interface everywhere you look, and screen recognition does little to help. A way to enable amplify or stereo modes without the application would also be greatly appreciated. Eventually, this application will cease to exist, yet these speakers will continue working. The ability to use both of these modes without the application is tremendously useful, and competitors such as Bose I’ve been doing this for years. Nn nbbbbbb.Setoth96Version: 1.8.1

It’s pretty goodIt’s a pretty good app, I got 2 pills and they sound great together. BUT not being able to change the volume of both at the same time is annoying as hell. Like when i have my speakers at work. I need to be able to turn them down quickly. And the current way takes too long..Phxalex11Version: 1.8.1

Best Bluetooth speaker out thereI have 2 pills and I absolutely love them. I’ve owed more then 17 different speakers and by far the beats has been the best. I was just wondering when the were coming out with a new one. Always looking to upgrade and I’d like to stick with beats..Stevie hermanVersion: 1.8.1

Need to upgrade !At least we should be able to turn on / off our beatpill on the app if you will agree with me . I love the app but an upgrade like this will make a lot of different for us your soul customers.. thanks ✌️✌️♥️.BigaspauVersion: 1.8.1

Good but also wackThe features are cool but it doesn't work on my friends phone who has IOS 11 beta, please optimize! Also, add a mixer because other speaker apps I've seen have mixers built in. Don't take this the wrong way, but it has very few features compared to other speaker apps, but it has a TON of potential! Thanks!.CadydeVersion: 1.3.32

Could be betterFist let’s start off with the fact the it’s been 3 months since this app has been updated. Still NO iPhone X support!!! Why? It’s been over 3 months since the iPhone X came out. This is you app Apple would you want it to have the best experience on your latest Products???.Willbob1234Version: 1.4.44

BEATS1BeatslivePlease keep updating this app so it may work with the new IOS 10 system. And please make a bigger effort to get people to download this app. It really unlocks the full potential of the speaker. Hopefully someone reads this..Infinite soleVersion: 1.4

Crashing problemWhen you download iOS 11 the app never opens it always crashes, still going to give it 5 stars though.Nick123ableVersion: 1.3.32

Good for naming your beatsAll in all, it's an okay app. It was easy and understandable on how to rename my personal beats pill+ What I wish you guys can add is a sleep feature. Give an option on when you want your device to turn off via a timer. Thanks.GPadilla1994Version: 1.3.32

Good enoughIts a good idea but I have one issue with it. The volume wont change for both at the same time! It only changes the volume of 1 pill at a time, its really annoying. I wish there was a way to get them to increase and decrease volume at the same time. That would be nice..Beng 22Version: 1.8.1

Can't register after 20+ attemptsThis is disappointing. And, it should be able to display the Product (RED) version I bought. This app doesn't serve much purpose to me beside the battery level that can be seen otherwise..Jeff_PurtleVersion: 1.3.32

Update the app for iOS 11?I mean i love the app but i hope you all are considering on updating it for iOS 11 because it ain’t working for it. otherwise, great app and great speaker!.Nicholas How_1989Version: 1.4

Wait... Ways to play? I LOVE IT!!!! PLAY 😮!!! ITS PERFECT!Really? I just read the sentence below and I saw it said more ways to play! OMG! I love it! I probably will remind my parents about this and also you should too!.BraydenMM6Version: 1.8.1

IOS 11 broke this appLooks like I have to jump through hoops to get dev support. So reaching out here. Since the release of iOS 11 the Beats Pill+ app will not open. Upon attempting to open app immediately crashes. I’ve tried on my iPhone 7Plus, iPad Pro 12.9” 2017 and my iPhone SE. Please fix..SkunkaVersion: 1.3.32

Not many usesOne thing I was hoping for was a automatic EQ feature, using the phones mic. Other than pairing additional speakers together the app doesn’t have to much use. It’s free though.. can’t see me using it ever again..JtkrpmVersion: 1.4.44

Still the best speaker I ever got!The codes didn't work though. No one knows what the other codes are or are able to tell me....Brian FrommeVersion: 1.3.32

ProblemsIt's a good app for just personalizing your beats pill+ but it's still disappointing when you can't connect to your speaker after dozens and dozens of times trying. All in all it's a very frustrating app..Razeen R.Version: 1.3.32

Love the speakers but app could use some workOnly thing I get aggravated with is when I adjust the volume from my phone when my speakers are in stereo or amplify mode, only one speakers volume is adjusted..Searls1994Version: 1.4

Great!Good features - takes a while to connect but not big deal. Love the renaming feature 👍🏻.Turnerluke88Version: 1.8.1

AwesomeI think I know this guy too!! Isn't that WRONG in some small moral or ethical way??really?? Is it! Maybe you just feel wrong hey? I don't know;).Rbeals76Version: 1.8.0

Problems with iOS 11It won’t open and when it does it just closes within 5 seconds.Edseal94Version: 1.3.32

Nice hardware, app could use some workLove that you can pair and DJ in the app. But the app needs to be finished: 1) Once you register that option should go away. 2) Make it so that when you rename the pill the name sticks. But keep the name generator feature for temp naming for parties. 3) And yes, add some EQ settings. 4) Include auto pairing for iOS devices like the Apple and beat earbuds. 5) Add Wi-Fi option for Apple Home (matter).Ocodan31Version: 1.8.1

Not badNeed to fix he new update and make it compatible with IOS 11. Also you need to fix the way the volume adjusts. It’s very tricky to adjust the volume on each speaker.HartkopVersion: 1.3.32

App not workingEver since this new ios 11 update. I cannot open up this app.....Adrian G. PerezVersion: 1.3.32

It’s the greatestI love this app because I control my beats pill from my phone.EdsuttVersion: 1.4.44

Now playing menu??Would be cool if there was a menu for now playing music.Jgrubbs12Version: 1.3.32

Wont syncI wont sync both pills volumes control together also sometimes one will stop playing.Mallais21Version: 1.3.32

EqualizerNo EQ settings so can’t unjust the bass or treble.AadambatmanVersion: 1.8.1

Beats pill 2.0For everyone rating one star saying you can’t connect your beats pill 2.0 This app is not made for those old beats get the new pill +.TipofgamingVersion: 1.8.1

Beats pillI have 2 beats pills 1 red and 1 black and 1 works great alone but sync 2 and it’s dynamite they work on all my apple products Mac book pro iPad Pro iPhone 10 beats app is great and the pills are great it’s a must to know how to sync and it’s simple love the app nothing wrong with it highly recommend this app for your pair of beats pill to sync for a great load sound.Timothys_galVersion: 1.8.0

It’s only for the Pill+It works great, don’t come here complaining that any other Beats speaker other than the Plus isn’t working with the app, it’s not supposed to..Shamair28Version: 1.8.0

HelpI can't download this app is not compatible with my iPhone, when my phone is up to date with everything. But I speaker is really good though.JacobSWalshVersion: 1.3.28

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Beats Pill⁺ Negative Reviews

Apple is just as incompetent as Sonos these daysDoes not work with the new Beats Pill and the integration with Beats Pill+ was poor prior to today’s product launch. I am in disbelief after purchasing the updated Pill that the last version update to this app was released 5 years ago and current support documentation actively recommends people download it for enhanced product functionality, despite the volume of extensive pre-existing utilization / compatibility issues with Beats Pill+ . My hope is that Apple has an updated version of this application for imminent release that’s going to resolve the compatibility issues rampant in this product lineup. I would never have expected Apple to launch a device with this volume of software compatibility issues. Eerily similar to how Sonos handled their recent device / software rollout. However, I hold Apple and its employees to a much higher standard than Sonos, and to think a room full of engineers and software developers didn’t take this into account before deployment of the new Pill…?.NarcolepskiVersion: 1.8.1

Returning 3 Beats PillsI was so excited about this new beats product. I love my wireless earbuds so I bought three of the beats pills in hopes that I could create a surround sound in my room, connecting all three of them together to play in unison. However, I’m returning all three of them because the app is garbage. It’s horrible. It’s slow. It’s clunky it’s not Advanced technologically like the earbuds are and I see other people are having problems too. It only has three stars.. I checked the Bose app and the Bose app is ranked five out of five and it sounds like they already have the technology side of things figured out with their speakers so I’m gonna switch to Bose. Sadly I love these these beats pills. They’re beautiful and the sound is amazing. Unfortunately, I’m not able to do what I want with them because of the lack of technology in the app..DanaLeigh77Version: 1.8.1

Disappointed with appleI have a iPhone 6s everything works fine I have two beats pill so I need the app to connect both. But disappointed on the limit it has for the download there's nothing "special" about this app that should have a limit. Fix the limit so my iPhone 5 can download the app till now one star. Fix in the future and I'll change my review..Ramirez_067Version: 1.3.32

Awesome speakers but...I purchased a second pill to play them in sync and after a while only one plays. They never stay in sync for more than a few minutes. That’s such a disappointment. Other than that, love my pills. Great sound especially for the few minutes this app actually works and they both play. Individually they are great..SVDDSVersion: 1.4

Still wondering why they made this App.I owe a Beats pill for more than 5 years. Have downloaded this app, deleted it and reinstalled it but Honestly I found this app useless. The only thing it seems to be made for, is to make you buy another pill.... Apple should frankly make a turn to one of the Bose music app to know what it’s mean to create a speaker app. Made up my mind, moving there and not sure i will come back !!.AbouguindoVersion: 1.8.1

Bluetooth connection is buggyI like my pill+ speakers a lot. I have 2 which I always play in stereo mode. I like the app as well but I swear I spend as much time pairing & repairing the speakers (for stereo) as I do listening to music. 60% of the time I set up stereo quick & easy but other times it won’t work or starts, then looses it in 5-10 minutes. Frustrating!.ZbaseVersion: 1.4.44

Stuck at “connect to Bluetooth by swapying downI am always connect to Bluetooth and the first step of the app says swipe down to turn on Bluetooth. Confirmed it is on, went back to app but same screen. Ok, close app, disconnect from Bluetooth, start app, prompt to turn it on, turn it on, back to app same screen to turn on Bluetooth. I gave up, screw this app. Time to think of Sony?.Motorsport bf.cVersion: 1.8.1

Keeps crashing upon trying to connect a beats pill+ speakerIphones se2 on 17.4.1 latest ios as of 4/9/24 Come on Apple. You own beats and its app is this bad where I already reset my speaker, turned my phone off and on, battery saving off, bluetooth on & off. It simply doesn’t work. The app always closes when speaker is connected.YoMitch709Version: 1.8.1

Not working anymoreWhen I first got this app it would connect and I would be able to play both of my pills but now whenever I push the get started button it exits out of the app entirely. I hope they can fix this..BlHowtVersion: 1.8.1

N/AI’ve just recently come Switch back to apple and I have been using beats earbuds for some reason this is the only app that had anything to do with beats that apple has to offer this needs to be fixed how can you not use you iPhone to toggle your beats ..ÇÇĞ®️Version: 1.8.1

App Crashing !I've had the Beats Pill app on my iPhone for years and all of a sudden it crashes every time I attempt to use it. There's nothing to help me in any of the support articles. Looks like this app has not been updated in many years. What's up with that? How can I get an updated version of the beats pill app?.Twenty1againVersion: 1.8.1

Nothing !I still don’t know how Apple came out with this device without linking to the proper app or even deleting the previous app and then creating a new one that goes hand by hand with this new beats spiel this is really embarrassing, and I hope you guys fit this as soon as possible I’m really disappointed.MichelsouzacubaVersion: 1.8.1

So, what does the app do?Loaded it, mated it with a new speaker, named the speaker and then the app does nothing. Nothing! No wonder it costs nothing. It does nothing. I want to be able to select music, adjust volume, do all the things a 90 year old record player could do. OK programmers. One more time. What does this app do?.BillclockVersion: 1.8.1

Okay appI gave it two stars because it dont have much. Only thing i like is that you can name your pill. I would like it to be able to locate your beats pill or if you can adjust vocals or bass that would be nice. ill change my review when theres some adjustments like the ones I mentioned.James SoriaVersion: 1.7.0

App doesn’t workI’m at a trade show with expectation of using paired Pills for my showroom. Unfortunately I upgraded my iPhone to 11. Even with latest app version, it doesn’t function. Now trying to downgrade to iOS 10. Even in the best of times this app functioned unevenly. Given that Apple owns Beats, one could think compatibility wouldn’t be an issue Very disappointed in this app.Jps-01Version: 1.4

Needs major upgradeI love the Beats sound but this review isn’t about the sound. I’ve had the speaker and app for about 4 Hours and the app is horrid. Why can’t I turn the Pill on with the app?? Why can’t I control music played through the app with single user?? Seems like this should integrate Apple Music or at least my iTunes account. Pretty sad..Erico1975Version: 1.4.44

RedundantAll three controls only have to do with adding a second pill. Okay??? I thought this app would be useful. Turns out it’s useless if you only have one beats pill, which majority of people do. Downloaded it, played with it, saw it does literally nothing for me, and deleted it. All within 5 minutes. Save yourself the time. This app is whack..Andi64859Version: 1.8.1

CrashingI have an issue with the app crashing. I have an iPhone 7 and the most recent software update, I’ve tried deleting and downloading the app again, but it still crashes. I love my Pill. I found the app pretty disappointing as there’s not much to it..BubblegumPrincess4Version: 1.4

How I can something work so poorlyI've never written a review before, but the stereo functionality of this app DOES NOT WORK. Sound comes in and out and constantly needs to be reset. BUY A SONOS. I bought three of these new pills and after days of frustration have finally switched to the clearly superior product. Seriously worst app I've ever used..SincereLikeNasirVersion: 1.3.32

ProblemIt’s telling me to turn on Bluetooth and when I do and have my beats connected it still says turn on Bluetooth. It’s annoying. I would rate it better if I could atleast get into the app..Logan Smith'Version: 1.8.1

App is uselessSo I got a pair of Powerbeats for Christmas. They work well sound good. I downloaded the app to manage them. The app never seems to connect to the earbuds, I can’t check the status of the charge, or do anything. I deleted the app and reloaded it, and every time I try to connect the logo just swirls around and goes nowhere.FiddlewinerVersion: 1.8.1

WasteThis app needs a built in equalizer the pill has been out forever and you have FAILED to add a equalizer quite disappointing. Apparently you do not listen to your customers cause I see this complaint from two years ago maybe if people stopped buying your products then you'd listen..Buckeyes2734Version: 1.8.1

You can no longer open the app to pair two beats speakersI don’t know what happened it worked for years and now the app won’t open so o can’t pair the two speakers anymore and if it because they want you to buy something newer I won’t buy shh else from beats.Jazmin VelillaVersion: 1.8.1

Doesn't ConnectDoes not connect with my Beats Pill 2.0..ForkittensVersion: 1.3.32

Does not work with pulls 2Does not work with pulls 2..La TroncheVersion: 1.3.32

Trash need a new versionTrash we need a new version.DgbfgbjuyghhjVersion: 1.8.1

2 phones can’t control this like description saysTake turns controlling the music, it says App does nothing but spin.RWookie204Version: 1.4.44

This app does not work at all and has never worked….im confused lolIs anyone going to fix this useless app? It won’t even recognize any of my three beats pills (all newest versions, 2024). Is this the wrong app to download? Plz let me know.Beats101010Version: 1.8.1

Beats fit pro doesn’t connectWhy is the app now named beats pill+ ? wasn’t it beats before? I could connect my beats fit pro before but now it only shows me the Pill and I don’t own one. trash..Naimama2205Version: 1.8.1

Annoyed.Trash. Won’t connect 2 Beats Studio 3s.Upset customer..Version: 1.8.1

Won’t start anymoreThe app won’t start anymore since the latest iOS/ iPadOS update (17.4)…. I can’t use my two pills together anymore, please fix it Apple!!! 🙏🙏🙏.Antoine3001Version: 1.8.1

Won’t connectDon’t bother with this app. Waste of time. 5 minutes and does not connect.FergskaVersion: 1.8.1

TrashCan't connected my iPhone，why i bought this trash.Lapland1981Version: 1.8.1

Very unstable appThis app needs to be updated. Shame on Beats / Apple for not removing all the bugs. I bought a second Pill based on them having the ability to sync and enjoy stereo sound. 60% of the time the sync fails. So unlike Apple to be so negligent..Luxe Villas BaliVersion: 1.8.1

UselessIt never gets connected with my beatspill.Ainne catVersion: 1.8.1

Beats pill sucksNever connect ... worst app for extremely expensive product... do something about it apple... it’s ridiculous.....Ryan hensonVersion: 1.8.1

Wouldn’t buy beats again, go with UEI’ve had two beats pill+ for about 4 months now. Individually the speaker is fine, sound quality is ok. But I picked up two for surround sound to fill my kitchen. The app is very non-user friendly: 1. Takes forever to load the app and get both speakers connected 2. Once connected, Volume control only works on the second speaker you connected to, making it more than a challenge to set up a good surround sound 3. One speaker will randomly disconnect from time to time. If you’re looking for just a stand-alone speaker the beats pill+ is fine. But if you’re looking to get two, I would look elsewhere (UE) unless the whole beats interface is revamped..AjcjcushebejdjVersion: 1.8.1

App needs updatingThe app takes far to long to load. If you already have the Beat registered on the app click on 3 lines in the corner and “my pill” it opens. I have 2 Beats Pills and the stereo feature disconnects a few times during the day. Also when reconnecting the stereo feature it shuts the music off. With the Apple Lightning it must have some connection with that company. These problems should be fixed..BDC45678Version: 1.8.1

Pairing two Beats Pill+ impossible most timesWorks well when it works. Sadly 70% the wheel on the app spins and speakers do not pair. Frustrating when two were purchased in order to pair. Waste of money 70% of the time 😔🤷‍♀️.Zowie3207Version: 1.4.44

For $300 I thought it was water proof 😂Not water proof.ElzeareVersion: 1.8.1

Won’t connect to my speaker for pairing mode plz fixI got a second speaker so I could use the extra features and the app is unreliable when putting on stereo mode or the other modes it’ll either not find the other speaker and when you hold the Beats logo button for the speaker to flash the App glitch’s and still won’t let you hear sound out the other speaker even tho it’s says it’s connected for stereo mode.Iphon omanVersion: 1.8.1

I don’t have two beatsThe is mainly, on a brief look only to connect a second unit. Why?.Mark61111222Version: 1.8.0

Won’t workWon’t load the app after update 11.0.1.Xplod2017Version: 1.4

Still doesn’t workHow can an Apple app not work on iOS 11 on an iPhone 8+? Just very sad. Doesn’t open. And until they fix it, I have two Beats pill speakers for nothing ... won’t pair..FerrariMan12Version: 1.4

Update 1.4 is brokenThis recent update crashes upon opening on iphone 6s plus, please fix immediatley.Coazy63Version: 1.4

😡The app crash after 2 second.Jules RivardVersion: 1.4

CrashingDoesn’t open therefore cannot change settings with my beats devices. My Beats Pill+ is now stuck without sound. Great 👍🏼👍🏼 thanks Beats. Probs the new iPhone update 👍🏼👍🏼 thanks to you too Apple. I thought you guys were supposed to be compatible??.Jen_unimpressed2001Version: 1.4

Does not stay open-ios11App try’s to open, but won’t . Is it the iOS 11 download? Please fix Thx.BillyvancouverVersion: 1.3.32

App don’t workApp cannot even open it’s so stupid.BlasternovaVersion: 1.3.32

Need An UpdateIt doesn’t work, It closes when you try to open it, Horrible; Need an update.José Pablo M.Version: 1.3.32

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