JBL Headphones Customer Service

JBL Headphones Positive Reviews

Very impressedI’ve been researching headphones and reading reviews for headphones for a good month or so and I walked through Kohl’s and found these JBL Tune 230nc and saw the price and walked away. As I stood in line waiting for my food I started looking at reviews for these headphones. I think there was 2 or 3 negative reviews but for the most part they were good. So I thought I’ll get them and if I don’t like them I’ll just return them. Once I got back and set them up and installed the update I haven’t been able to take them out. They’re literally stuck in my ear!!! The sound is amazing, the bass is great and the gestures are easy to use and you don’t have to push them into your head to get them to respond like on my previous headphones. They’re comfortable and feel tight and I don’t feel like they’re gonna fall out of my ear!!! What imma saying is these are the best headphones I’ve had and way worth the price I paid!!! Thank you for making a good product I can talk about. I’ve actually told everyone that I hang with to put them in and listen. Imma very pleased with my purchase!!! Frank.Frank Rizzo 986Version: 5.8.15

Good app for headphonesI was impressed, the app asked for an update the day I got the headphones and app. I did the update, turned on my headphones (well, first I had to pair them first) and started jamming to music, I felt the vibe like I was at a concert in rl, I suggest you get this app, also if you turn the talk through setting to talk thro, you won’t be able to hear the music, I suggest you put the setting on the middle button, so it’s talk through, and listable at the same time. These headphones can also stop playing music once and a while, this is because they hear talking and they think someone is talking to you, there is a setting for that to, use this app. I was very impressed, but I saw a comment that said that it broke their headphones and I was like that’s weird that I didn’t do that to me, so am I happened to you? It didn’t happen to me, but it might happen to you, so be aware and be safe..Emily57349012Version: 5.16.20

Amazing head phonesThese were a great gift I got for Christmas. I haven’t had an over ear set headphones in a very long time. These worked very well for me. The noise canceling works very well. I also believe the sound is very good. I feel the bass could be a little deeper and they could be a little louder but over all for this price point I believe these are an amazing set of headphones. I also enjoy the app very much it was easy to use and to understand. The EQ works well and you can fine tune the music to your liking. The batteries stay charged for a long time being able to check the charge of the batteries through the app is a nice touch. The batteries charge rather quickly so that great. Overall these are a an amazing set of headphones and I highly recommend them especially if you are on a budget..Geo 777Version: 5.4.24

Awesome! -> Please Add App Feature …These are amazing quality. I would like to suggest to add an option in the app to completely disable the voice assistant (via the left tap ear piece) could just be a trigger in the app. I’ve accidentally bumped it trying to adjust headphones and also just don’t want to use it, so a control to turn off altogether would be much appreciated! Thank you! PS -to reiterate the need-wore to the gym for the first time-same issue-was doing pull ups and my arm kept bumping the left ear causing the assistant to come on when I didn’t want it. Also when stretching. Please add the feature to turn off that assistant and these will be PERFECT. THANK YOU SO MUCH!!.BPD760uhVersion: 5.15.11

Cool app but there are some small issues that are annoyingI have been very happy with these EarPods and the app has been a pretty cool bonus I wasn’t aware of. There’s some convenient and definitely nice to have features in it that have made me life the EarPods even better. That being said, there has been quite a few connectivity issues with the app 1. It strangely won’t ever connect to them when they’re in the case which is pretty dumb, especially if just one of them is in the case and I am using the other. 2. It just doesn’t connect to them at all way to often. So I have to put them in the case and take them out once or twice before it connects. Outside of those issues. I am a fan and it’s nice to have and adds to the value of the pods, especially for only being $80.LeRoyStreetsVersion: 5.8.15

JBL flexI have had the JBL flex Ear buds for about 4 days now…& so far it’s been great user experience(i know it maybe a little too soon to judge, but still I feel that someone may find use in my feedback )One thing i am struggling with is that I still can’t figure out how to turn them on, when they get to sleep. since I have them on power saver mode they are set to shut down when 30min is reached with out use and waking them up has not been easy :). Also I am still trying to figure out the gestures on the buds them selfs, but I think the app really helps with figuring this out which I have downloaded already, but still didn’t get a chance to really use. But over.. all so far, am happy with the sound and battery life..Zuh KeyVersion: 5.14.5

What it has works well, but it could do with more features.I'm a producer and so have a fair amount of experience in dealing with EQs, and I have to say that the EQ feature in this app, while nice and simple, isn't quite enough. What if you create a complicated EQ with several points of all different values, then discover that the entire result is too quiet? or if every point above 0 is too loud and every point below is too soft? It would be nice to have a couple sliders for volume and offset to fix that problem when it comes up. Much better than being either off or full-strength. It would also be nice to have a preset to correct for the frequency response curve the headphones already have, sort of like Sonarworks for this specific range of headphones. (sorry for the overly technical review).GridzbiSpudvetchVersion: 4.11.5

Top QualityAs soon as you pull them out of the box, you’ll notice the quality of the charging base. The ear buds lasted over 8 hours even with noise cancelling turned on. The app is quite useful for checking battery status in each individual ear bud & the charging base as well. Plus, it has an equalizer as to tweak any part of the audio spectrum you desire. All of this would be absolutely meaningless if they didn’t hit the high bar in sound quality. I listen to my home music on Old School Infinity RS3B speakers and I’m absolutely an audio snob. These JBL (LIVE FREE NC+TWS) ear buds checked every mark. VERY impressed. For me they had zero negatives. A+++.Timken-trojanVersion: 5.11.4

Crazy Good EarbudsI shopped for about a month before deciding on these ear buds. When I first put them in I was a little disappointed, but I uploaded the app, set the equalizer to my liking, and changed the little rubber things to a larger size and these things are insane. I can understand lyrics I never could hear clearly before. Even learned some new lyrics to Pearl Jam songs. I listened for about 6 hours the first day I had them, got a bunch of yard work done, then the next day went and bought two more pairs to give to my kids. Not making this up. Enjoy them!!.MackcmackVersion: 5.12.6

Ditch the apple airpodsAlmost bought my THIRD pair of airpods cuz they started acting up as far as the battery and they weren’t loud anymore…these are Cheaper. Quality is AMAZING. Battery charge fast and last long. Using the app is awesome so u can customize how u hear…i LOVE them cant lie. If I was to add cons the ONLY thing I can say as of now is its kinda hard to get them out the case lol. The magnet so strong it makes me nervous to pull hard because i don’t want them to fall or fly somewhere but I think you just have to get use to it and figure out your finger placement technique..Phashionable OneVersion: 5.17.8

Charging issuesI have to quadruple check to be sure the buds made the connection to charge. I have had DOZENS of surprises when I go to listen while working and there’s dead batteries. This has gone on since about a year after purchase. It became so troublesome that I considered throwing them away. So now I have to check over and over again to see IF the buds are charging. Even when I triple check to make sure the LEDs are lit up, and I go to use them and maybe ONE is charged. I’ll NEVER EVEN CONSIDER another set of buds from JBL and when ever I’m asked about them, I describe my experience and encourage them to look elsewhere. BTW, I’m shopping now want something suitable for range use. (GUN RANGE).OldmanolsonVersion: 5.16.20

Live 300 TWSFor the money you WILL NOT find better sound. Id be willing to bet for another hundred or two you won’t find better sound. I paid almost 300 for my Solo Pros and the JBL are superior. These are truly what music is meant to sound like. I have JBL in my car and I will only buy Harman products from “hear” on out. To the engineers at Harman I applaud you. Keep up the good work. I highly recommend. I can’t wait to save up the scratch to get the Flash as I’m told they sound BETTER?! I don’t know how this is possible, but I wanna find out!.JBL fanaddictVersion: 4.9.37

Hoping for better changes🤍I find it quit immature to make headphones that are not accommodated by the app aswell. I got the JBL JR460NC as a present a while ago and I personally like to listen to music loudly and the headphones have been a little neutral for my preference but I dealt with it for some time untill I researched how to enhance the volume and came across this app. I was exited but once I realized that my headphones weren’t accommodated by this app I found it really stupid and unreasonable. If there is any alternatives or if im doing anything wrong please tell me🤍 love the headphones notherless, great brand and would recommend but im just a little disappointed with the app..Mimi-527282526818Version: 5.16.20

Lacks volumeThis app is great but it has some glitches. For some reason when switching EQ profiles it causes the volume to sound flat at times. When that happens you have to press the Siri/Alexa button, wait 2 seconds, then click on your screen to cancel it, and when the music comes back it will sound full again. If you really want to see what these headphones can do, pair it with your smart TV(In my case LG CX) and play your favorite song through the YT app and you will be able to pump the volume twice fold. These headphones need a firmware update. They can be pushed further..Elmz370Version: 5.10.20

ImpressedJust would like to say that I’m very impressed and satisfied with the performance of these little ear buds! The sound quality is second to none and they are also very comfortable and easy to use! I also love the app that goes with them with all of the options to tune it to your liking!!! They are definitely the best “ bang for your buck” and I will recommend them to anyone looking for a great quality and performing earbud!!! Thank you JBL!!!.Worldwide_McbrideVersion: 5.9.16

JBL650BTNC. Great Headphones For The MoneyI received these as a Christmas present and I have enjoyed them ever since. They satisfied my needs very well. A great value for the money. They are fairly comfortable to wear. The app has a built in equalizer so you can tune the sound to your liking. The volume buttons do not work once either Of the voice assistants are selected. Took a while to figure this out. Turning off solved the issue. I have noise cancelling Sony earbuds and the JBL650 does a better job of noise cancelling..Tie Your FlyVersion: 4.8.11

Amazing App for JBL Headphones!I have the JBL Live 500bt and recently found this app and can definitely say this really enhanced my music listening experience the sound quality is exquisitely pleasing to my ears! Also the bass is really nice and deep which I love. 5/5 stars would most definitely recommend if you want to get the most out of your JBL headphones!! Although I would like if there was more in-depth options for the EQ instead of just Bass, Jazz and vocal !.Quin CrawfordVersion: 5.6.9

100% useless, broken appNo amount of factory resetting, unpairing, or turning off/on will make this app work This is one of those rare apps that is so genuinely bad at doing the one thing it's meant to do, that I feel obligated to review it just to let others know this is terrible. Jesus Christ what an annoying thing to deal with. My earbuds are fine. My phone is fine. It's your app. How is it not able to detect the earbuds that I'm literally listening to music on thru my phone that runs the app..AffestVersion: 5.8.17

Best in gymThe app is awesome. I can control all of the things I wanted, yet can’t with my AirPods Pro (latest/best as of review). There actually used to be more settings for gestures, I in the latter. The TUNE130 TWSs are a better product too, sound quality, gestures, noise canceling and equalizer functions. If you’re like me and need two pairs, go straight to the sound specialist. If I never write another review, don’t send a search party. Apple had me killed..ChristianSeanThompsonVersion: 5.11.4

IOS 16Used the app perfectly fine for quite a while, but since updating to iOS 16, the app no longer recognizes my headphones, and now it’s gotten to the point where they won’t even pair with the phone. Once things finally got paired after this last update, things seemed to start working better. 3 stars for the annoyance of getting it all set up (had to do manual pairing mode), but an extra star for actually getting an update out to fix the iOS 16 issue. Thanks..JohnsvVersion: 5.8.15

They’re okay headphones and appThe JBL Vibe Flex headphones I purchased were on sale. I work in a noisy lab but I can’t use complete noise cancelling. These do not stop playing my podcasts or music when I take them out. The app has a few options but no real explanation for some of them so I tried all of them. It distorts the lab noises but the sounds are still very loud. These would probably be good for working out in your own home or a quiet classroom or office setting. It’s not good for noisy environments or when you have to talk to people all day..Kings #1Version: 5.16.20

Great Ear BudsLove the app that goes with these eat buds. Allows you to monitor battery life, change sound settings, button settings. Also love how you can choose how much sound you can here on a call. So far these are even better than the Bose that I had years back. Definitely better than the Raycons that I had to replace because they started having charging issues..SupermechdadVersion: 5.11.4

Best App to go with the head phones.The JBL app really lets you customize the headphones to you personal taste. You can raise the bass up even higher using the app. I like the classical sound because it’s flat. And while it. Rings up the highs, I’m able to go back and add bass to the classical setting. So I get highs and mids with bass. The only thing is I should’ve downloaded the app as soon as I bought the headset. I waited for about a month..Bolds#1Version: 5.4.24

Very niceI love my new JBL headphones. JBL has been around a long time and their products are still superior. I’m looking forward to good sounding music. They feel good, good sound, good base. They charge fast and last long. I just wish I can tell how much battery life remains. I can’t tell on the app. Maybe I need to research that more. But that’s my only complaint. I’m very happy with my purchase..T nicaVersion: 5.16.20

Sound great.These have amazing sound and clarity, but they are quirky. Sometimes they hold a charge for several days. Other times, they are dead after one day. Sometimes they sync up with the phone automatically. Other times, you have to manually sync them. I’m still trying to figure out which earpieces fit my ears. They keep falling out at inconvenient times. Overall, I’m pleased, but they can be difficult..Jason the engineerVersion: 5.13.5

“Rock” solidThese are solid, nice sounding headphones. They seem to be built for abuse and they are easy to maintain. As far as controls, the button system is a little awkward but if you’re working out, you are not messing about with them too much anyway. However, they are a bit weak for phone calls. The microphone is so so and a little muffled. That aside, the noise canceling is quite adequate and the sound is good and clear whether you use the optional eq or not. The eq does add a bit more bass if desired. All around good headphones..Ruby dynamiteVersion: 5.7.9

QualityI switched from Beats Buds to these, hands down no exaggeration this stay in my ear far more efficiently while also providing improved sound quality (with options in the app) and clarity. This may sound silly but I’m not sure if these have noise cancellation or not (Beats Buds did) but the quality I get from these far exceeds the previous!.Dolla BillionVersion: 5.16.20

Could be improvedI like my 660NCs but the beep when you take them off is annoying. I use mine reclined or in bed and anytime I turn my head it beeps because they shift ever so slightly. At first it would pause but I downloaded this app and was able to disable that. But they still beep. It’s annoying. I hope it will eventually allow me to disable the beep and hope it’s not a hardware issue. That’s probably the only thing keep me from giving it 5 stars..ZTClemm84Version: 5.3.5

Jbl is amazingI’ll is the most advanced speaker / headphone company in my opinion being able to just listen to just the vocals or blasting the bass I couldn’t name another headphone that can do they also the talk through thing is amazing because when my mom is talking and I’m listening to music all I got to do is just pop that on and I can hear her.The next stanley cup winnerVersion: 5.16.20

The epitome of user friendly headphonesI love these babies. The ability to creat your own sound design in the app is so amazing and so easy to use. These headphones are super easy to use, have with a great battery life, offer so many customizations and the sound quality is top notch. Could be louder though. Other than that they are perfectly..Venom51Version: 5.17.8

I would buy againOverall this is a great option for the price. I got these on sale for 40 bucks. Noise cancellation is good enough and the battery life is solid. The app really adds a lot of value. JBL really did a great job making a budget set of ear buds feel premium. I have been using mine every day for about 8 months and no issues..Joe chenotVersion: 5.13.5

Very great app to bass up your musicNow I’ve been with JBL for 3 years now I have a JBL party box a flip 5 and 2 live500bt headphones and the product is still working I use the eqluizer to bass up my music a little bit and this is a great app for changing modes quickly for talkthru mode and any other modes 5 star review for products and app.Looshie524Version: 5.15.11

True Live TWSAfter some initial connectivity problems,(probably my fault), I was a little disappointed in the sound…then I found the EQ settings. What a difference! Now they sound like premium speakers should. I haven’t had them long enough to report on battery life but I do appreciate the wireless charging. I can’t wait to try out the ANC next spring when I mow the lawn. They are a great value for the price..Earbud newbieVersion: 5.9.21

Fantastic...exceptI am unable to access the earbud control in the app while I am actively using them. If I want to turn on ambient aware while music is playing, for example, I have to restart the earbuds, pause the music, turn on ambient aware, and then turn the earbuds back on. Extremely annoying. Otherwise though, they offer great sound control..HergrangerVersion: 5.16.5

Satisfied CustomerOn my quest to find the right earbuds, I’ve had some highs and lows. However, these have been the highest of the high. Realistically, nothing is perfect, but they are perfect for me. The sound and clarity while listening to music or on phone calls is second to none that I’ve used. Thanks.CountryLove913Version: 5.16.20

JBL HeadphonesAwesome.PhiljohaVersion: 5.17.8

ReviewMy head phones won’t connect but they have in the past I dont know what’s ring with it it sais my head phones are off.Jbl is okVersion: 4.7.23

Too loud!I like my earbuds but the lowest volume setting is too loud so I use the custom EQ to decrease the volume, but that also decreases the quality a bit and only for so far (it’s also annoying to do). I wish there was a way besides this to decrease the volume to an appropriate level, cause the lowest setting shouldn’t sound like the midpoint.AbdicaVersion: 4.9.37

Not compatible with tune 760NCGot this for my trip. Bluetooth link to my phone no problem. But trying to link to headphones to this app, there is no option available the app have tune770NC.Dave2388Version: 5.17.8

JBL 660Fantastic tool. A little lighter and less tightness when on the head is the only little, ‘Nagging Nancy,’ I have subjectively perceived and noted to others. Otherwise, it’s awesome..BratsjVersion: 5.17.8

Initial volume when starting appWhen first starting the app each day the volume is nearly full which is very irritating as if you forget to turn it down before playing music, it is very startling. Please adjust the volume to be at 50% upon startup, which is more tolerable. Then the user can raise it if they like. Please!!! Since I commented about this about a year ago and it still is a problem…I’m leaving this a 4 star!!.F€£¥$!!!!!Version: 5.17.8

BoomRank you.Ninja13456Version: 5.17.8

Good app and product designThe best app and product design is when the device is such that you dont even need to touch the app after downloading it. Everything i need to do with my headphones can be done on my headphones, and if i want to go beyond normal listening and playaround with the equalizer, the app is NOT obtuse and annoying and i can be done with with quickly..HarrisontakespicturesVersion: 5.17.8

Switched from AirPods won’t go backThe quality of the actual headphones is unmatched The fact that there’s an app I can use to support the use of them is outstanding. So so glad I made the switch to JBL.Kass-kVersion: 5.17.8

Best ear buds for me and I would like to higher the volume moreTop quality best sound.Safi2260Version: 5.17.8

JoThey need to add the jbl 710bt on there and other products I would love to use this app if I could use it.Supercorn970Version: 5.17.8

Top tierTop tier sound control app jbl ate on this 💯❌🧢.LehohnVersion: 5.17.8

JBL budsGreat sound and volume. Good quality as you would expect for JBL. The loop locks them in place, makes for a good fit. Got them for on sale about 30% off good value..LlengyelVersion: 5.17.8

LWondering why you can't sell nun while having apps like this 😐.Idontevencarelikethat...right?Version: 5.17.8

AwesomeThis app is amazing, just amazing, i don’t know a other app that lets you change how you hear the song..ItiswhatitisqqVersion: 5.17.8

Best headphones so farThese headphones are just about the best thing to happen to me.I use them almost everyday and they keep charge for a while and the sound is perfect..Cynn431Version: 5.16.20

👍Very good app.Luco39Version: 5.16.20

EQNeed more EQ presets..Bobsyouruncle666Version: 5.16.20

Please add tune510bt !It seems stupid that they don’t have all of their headphones on this app, can’t find my bbl tune510bt..ab.19.Version: 5.16.5

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.17.8

JBL Headphones Negative Reviews

Killed my $300 HeadphonesSome months ago I bought the JBL Tour One’s. Phenomenal headphones. Beautiful sound quality with great noise cancellation. I thought it was even cooler that it had an app where I could change sound settings on the headphones too. Then one day just before heading to the gym, I turned the headphones and just fine while also getting on THIS app to change some of the settings again. For the first time it said my headphones needed an update. “An update? For my headphones?” I thought to myself.. I decided to continue with it thinking it might just be a simple fix for something. Worst decision I could have possible made. The update finished and I tried to listen to music, nothing. No sound whatsoever. I turned them off and back on. Still the same thing. That sound JBL products make with the base and the guitar, just stopped completely. The headphones turn on but nothing happens. I’m genuinely disappointed and sad that I even have to write this because I’ve used many JBL products before and have always been more than satisfied. This however is a big stain on their name. I tried to get in contact with anyone from JBL but got little to no response back. So I tossed the headphones aside in their case where they’ve been collecting dust. I don’t know if they’ll even respond to this review, but if you’re thinking of using this app to pair your headphones with- DO NOT DO IT. I REPEAT DON’T. It will mess up your gear and leave you with your money in the trash..It$DaXVersion: 5.15.11

Good but not greatI have the JBL TUNE125TWS Bluetooth earbuds. I received them a present in December of 2021. They work well and are comfortable, I also like the charging pod. You can charge them without it being plugged in which is a plus. However the charging pod stopped working with the right earbud, it would charge the left but no the right. Had to figure out how to clean the connectors which wasn’t easy. The app does not work with this model which is also very frustrating. It would be great if there was a way to change the equalizer. And my BIGGEST COMPLAINT is that there is so way to find the earbuds or the pod if they get misplaced. There isn’t an app that works with them and they don’t have a button the pod to send a sound alert or something to the EarPods. Like a “find my iPhone” sound but a “find my EarPods” sound. Which would make it so much easier to find them. Ive misplaced one or both of them a few times and had to turn my apartment upside down to try and find them..ChalbeelbalhcVersion: 5.7.9

JBL 750BTNC owners be waryThis app has zero support for this model of headphones. Which is just fantastic. Dropped big money on a new set of headphones and now I can’t even use any of the new features the box explains that I should be able to do with the headphones app. What a joke. How could JBL release a product with the own manual telling you can do things that are literally not yet possible? Your broke bums. I will never buy another JBL product again and I don’t care if you even fix it. It seems to be a motto nowadays that companies release a half baked product and expect to be able to apply updates to it instead of releasing it in it’s final stage. Go figure JBL would be the one to do something like this, after all the sexual abuse allegations and the amount receipts showing the atrocities higher ups in the company committed on their own employees. No wonder you broke losers are releasing a half finished product. Never again. You’ll never get another dime from me..Pay2Play!!!Version: 5.9.21

Frustrating appWhy do I have to have my earbuds in to make a change to any of the settings? Seriously, I should be able to change something like gestures without having to put both buds in my ears. Samsung, Apple, and Sony have all figured out how to do this. Worse, why do my buds always default to “Ambient Aware” every single time I put them in? I hate ambient aware. I never use it, don’t like it, don’t want it. Every time I put it my buds, I have to turn it off. For the love of everything holy, JBL, make the buds default to the last setting. This isn’t 2007. No one else forces the user to start in some worthless default mode. This “feature” (bug) makes good earbuds (Tune230) absolutely unusable. I can’t use the buds because the software was written by people who have, apparently, never used a set of earbuds..KenaxelVersion: 5.15.11

App is useless in ios(my experience with :JBL live pro 2 TWS)Don’t waste your hard earned money on JBL Headphones. But if you bought one, never install this app, you really don’t need this app because it doesn’t offer you anything special to improv your headphone sound quality except a useless limited equalizer. the app keeps disconnecting from headphones and doesn’t work good with ios. It can’t recognize headphone most of the time and you have to restart your headphone couple of times to make it work again. Its very frustrating and clearly no one in JBL cares about fixing this issue for ios. And at the end if you had to buy a JBL Headphones and you somehow had the itch to download this app never ever update your headphones firmware trough this app or you will lose a very noticeable portion of your headphone’s sound quality..GambilinioVersion: 5.15.11

How has your tech not gotten beyond this?I will be in my basement listening on my other headphones (also JBL, incidentally) and they will stop. When I look at my phone to find out why it will say that I’m not connected to these ear buds. That are upstairs. That are in their case. On other occasions I have put the buds in their case, making sure the lights on the buds flash, and they’ve been at, say, 70% charged, and I take them out of their case for their next use and they immediately say low charge. These are pretty antiquated issues that were usually mutually exclusive, now I have newer devices that have both? They sound decent (only decent, the others naturally sound better [Flex 660] but I’d still say only decent) for the price, but come on..Edgwar23Version: 5.17.8

IOS 16, initial setup of bluetooth loopWhen you first download the app its ask for allow notifications and set up Bluetooth. this is where the problem lies the Bluetooth option is not displayed under the app individual settings. Bluetooth when turned on for your phone will act as the umbrella settings for all the apps. This is where you’re in a constant loop and the app wont let you proceed through the next steps. Doesn't matter if you delete/remove ,Try disconnecting the headphones or toggle on/off bluet. You’re in a loop until the developers need to fix for ios16.6 , Which is upsetting when you need the app to help find a missing earbud. Defeats having the app. Reddit is not helpful either . You’ll just find the same complaints.Aj-photoVersion: 5.16.20

Project Rock Over-Ear Headphones keep disconnecting while at the gymI’ve been a long term supporter of the Project Rock Headphones. I’m always in the gym and love the durability and sound quality that they were created for. I have two pair of the on-ear versions and then moved to the over-ear model. Love the design and that you can customize the size profile. However the over the ear continuously disconnect while I’m working out which is frustrating. This has never been a problem with the on-ear versions. I understand Bluetooth traffic is high at the gym…but again never happens with my on-ear Project Rock headphones or with the Beats products. I want these Project Rocks to be my go to headphones but they aren’t reliable..Reggie’s ITunesVersion: 5.14.5

Vibe NOT supported.The App Store summary says that JBL Vibe is supported. It is NOT supported!!! When I open the app, it says can’t find device and gives a list of models to look for - NO VIBE!!!! I just downloaded a completely worthless app based on an absolute LIE!!! I hoped it would resolve a serious problem with my earbuds. No more JBL for me!!!! Update: it gets worse! I tried getting support through the app. It asks for name, email, and question… but “submit” is greyed out and no way to submit no matter what you enter. Then I tried “Virtual Assistant”. It asked what I needed help with and I typed in “JBL Vibe”. The response: “Unfortunately a system error occurred.” They can’t get anything right! AVOID THIS APP AND PRODUCT!!!!.Twisted30Version: 5.14.20

These things don’t workThese headphones just straight up do not work correctly. Putting them back in the case and closing it doesn’t disconnect them so I have to manually power them off and disconnect my Bluetooth in order for the battery to not die. Speaking of the battery, even powering them off doesn’t stop either the left or right earbud being dead even after leaving them all night to charge when the case shows it has 70%+ battery. These were $115 headphones and within 3 weeks I’m seriously considering buying new Apple earphones. Cannot recommend against these overpriced pieces of trash enough, please don’t waste your money..JBL overpriced trashVersion: 5.9.21

Terrible App for Garbage HeadphonesThe voice assistant activates unprompted all the time on my headphones. Solution? Change the settings on the headphones to “none” but mine still turn on the voice assistant when you tap and hold even though they aren’t supposed to. Why can’t jbl focus on giving us a working app and a refined pair of headphones instead of dumping a bunch of mid headphones on us with a poorly functioning app? Update: app continues to get slower and is just as glitchy as it was months ago. When are you going to take pride in your products JBL? Update: this app just gets slower and the developers are never improving it. Such a disappointment..¡papí chulo!Version: 5.8.12

One star for now...Greetings, I just bought the 125TWS and their not on here. Searched the Internet for a fix or information revolving around this and it sees I’m not the only one experiencing the fact this app is miss mine (and other types) of JBL headphones. In a time when brand and product means everything, where hard earned money is critically spent by those struggling, I thought possibly I made the smart choice going for 125TWS then say AirPods or Galaxy Buds, but I guess I thought too much :( I hope this changes. I hope I can get to experience what this app is meant to do for the consumer and maybe one day, what I was hoping to be excited about..Always in TorporVersion: 4.9.37

Add Missing DevicesThis would probably be a nice app unless you’re unlucky like me and bought a JBL device that isn’t supported by the app. I don’t understand why the TUNE670 and 770 are supported but the 760s aren’t. Why the random gap?? I love my headphones; the quality is great for the price which is substantial because I’m sure everyone’s aware of how crappy inexpensive bluetooth can be. Anyway, if you’re going to have an app for your devices, make all your devices available on the app. It just makes sense..Leyleyno.4Version: 5.16.20

There ok earbudsI don’t like the fact that the earbud’s don’t switch out from one to the other. Example you could be listening to music with the left one until the battery dies . When you put it on charge and switch to the right earbud you can’t hear nothing. So you have to end up going to settings to reconnect the earbuds again in order to use the right earbud. I’ve only had the earbuds switch automatically once. After that not..JobjboVersion: 5.4.23

Don’t charge or stay connected properlyI recently bought the JBL minis about a week ago and at very first use they were pretty good. For some odd reason the left ear bud stopped connecting and now does not work. In the app it shows it’s at 0% charge but when I put it in the case it does not charge. I’ve looked online and cannot find anything to explain why it does this. Again they are brand new and have not been dropped / touched by water (even though water resistant). The right one charges and works just fine..Warrior5656Version: 5.12.6

Can’t fine the tune760ncPls add the tune760nc. ridiculous that jbls own app doesn’t have most of their products listed.Girly3.0Version: 5.10.5

Does not connect with Tune 760ncI tried connecting headphone multiple times with app but it never worked. I reset the headphone but still negative. It does connect to Bluetooth successfully but doesnot sync with app at all. And JBL tune 760nc is not in a list, even though app description says supports all tune ANCs..SujitSampangVersion: 5.8.17

DumbYou don’t even have all your listed headphones considering paying 156 bucks for your tune710 and you don’t even have it listed among other headphones waste of a download….Xscalp_stealerXVersion: 5.17.8

VOICE ASSISTANT IS THE WORST!!I have the 460NC headphones, love them, they have good sound and good battery life BUT my one and only issue is how the voice assistant works. There is no option to turn off voice assistant, and since theres a sensor on the left speaker, I set it off, ALL. THE. TIME. I don’t have Alexa set up and every time you even graze over the left speaker, whatever you listen to goes silent and you get a blurb about setting up Alexa. I found a somewhat okay solution, because I don’t use Siri I just set it to that, but it resets every time I turn off the headphones back to Alexa. This is the worst and most frustrating feature and there’s no reason that there shouldn’t be an on and off switch for voice assistant like the other features in this app. I hope jbl takes this into consideration bc although mildly infuriating, really takes away from the product experience, especially because it is a quick fix kind of issue..EurovegaVersion: 5.17.8

Good for its priceGood for the price but unfortunately after few months the left one stopped working...NoirocVersion: 5.17.8

Can’t find vibe budsApp doesn’t have vibe buds. Only has a select few.Meh23592Version: 5.17.8

Please addDo you have anything for the Tune710BT headset?.Blix22Version: 5.17.8

Ambient sounds control is terribleUpdate: there was a software update for the headphones themselves, I was hoping for bug fixes but what I got is headphones that rarely turn on now. Yes they are fully charged and I checked both the case and headphones to ensure no dust or contamination. I work in a noisy environment and ambient sound options keep randomly turning on throughout the day. These are absolutely terrible and I would love it if they would stay off until I turn them on..SchorrsyVersion: 5.17.8

Can’t find my speakerNo good.WesfouldsVersion: 5.17.8

JBLDid not add JBL Tune 120TWS.The R.Y.N.OVersion: 5.17.8

Add tune 660NCAdd tune 660NC.Pro permitVersion: 5.17.8

TerribleCannot use JBL app with IOS. Even on Reddit there are loads at loads of reviews where no one can connect through the app using IOS. Seems like JBL need to address the fact that they have an IOS app.ChemicalValleyVersion: 5.17.8

Auto pause😭I was able to turn off the automatic pause feature but for some reason it still plays the pausing sound effect ?? so whenever i move my head just slightly it pauses the song for like 2 seconds to PLAY THE SOUND EFFECT its so annoying.ErmactuallyVersion: 5.17.8

Can’t connect need to redownload the appMy headphones connect with my phone but not with the app??🤔.Asphalte123456987Version: 5.17.8

Developers Please see thisThe jbl headphones app doesn’t support the vibe tws series. This is shocking given the fact that they’re $100 and loads of people have them. I really hope the developers add this to the app. The jbl vibe 100tws, 200tws, 300tws are not supported. I can’t even view battery life properly because my phone always says it’s at 100 percent even when they’re actually almost dead..Deon the GeorgeVersion: 5.17.8

Ses plate il on enlevé mon casqueJ’ai un casque jbl 660NC pi il on enlevé des appareils qui peuvent être connecté.Super ghost (timo)Version: 5.17.8

DécevantL écouteur gauche est toujours dépareillées ou ne charge pas je nettoie toujours les bornes mais c est toujours la même chose je ne recommande pas.PollofskyVersion: 5.16.20

Don’t have my headphones listedLooked like a good app but it doesn’t have my headphones Vibe 200tws..Exlibris.mckennaVersion: 5.16.20

MissingMissing JBL VIBE200TWS please add.Fixxxxxx!Version: 5.16.20

There no JBL tune510Please add JBL tune 510.Jan. 8Version: 5.16.20

Vibe BeamThe JBL Vibe Beam earbuds are not in the app, Please add them to the app.De5manVersion: 5.16.20

Incredible low volumeIncredible low volume considering return product..TonyfragataVersion: 5.16.20

Too badAlways problem. noise isolation doesn’t good..OverTheTopCanadaVersion: 5.16.20

Cant findI can’t find the tune510bt. Matter of fact, I can’t find most of JBL’s products. It’s ridiculous how only a number of headphones are listed..^Wondrous^Version: 5.16.20

JBL Tune FlexThey don't work outside. They pick up wind noise like crazy, walking on anything less than perfect day. Definitely can't run or ride a bike. The source won't take them back..WhocareswhatmybicknameisVersion: 5.16.20

APP NOT WORKINGApp cant detect my Vibe Buds..JambongrosVersion: 5.16.20

Inaudible during answering callsWhile answering calls it gets so inaudible to the other end.JW99SsVersion: 5.16.20

Poor charging set upI bought two sets…..great sound and love them until about week three- four!! One set the right one quit charging, other set the left one quit charging! Doesn’t matter how great they sound or how good the options are when they quit charging after three-four weeks!! Will be looking for better brand now!!.DJ41521971Version: 5.16.20

Issue adding a device in the appTune 510bt not available in the app please give me any solution..I roadiesVersion: 5.16.5

Faible capacité de rechargeBien mais.PapaklowdVersion: 5.16.5

I need this app to use the headphonesI recently got a pair of jbl race tws and the stopped working because the app isnt on my phone anymore.Angry_TreebranchVersion: 5.16.5

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 5.17.8