JBL Headphones Customer Service & App Reviews

JBL Headphones Customer Service
JBL Headphones App Comments & Reviews (2026)
JBL Headphones iPhone Images

JBL Headphones app redefines your headphones experience. Through your mobile device, you can now conveniently control the headphone settings, smart ambient, noise cancelling and many more in your JBL Headphones app. Supported models are:
- JBL WAVE BUDS, WAVE BEAM, WAVE FLEX, VIBE BUDS, VIBE BEAM, VIBE FLEX, JBL TUNE FLEX, TUNE ANC, TUNE 130NC TWS, TUNE 230NC TWS, TUNE BEAM, TUNE BUDS, TUNE FLEX 2, TUNE BUDS 2, TUNE BEAM 2
WAVE BEAM 2, WAVE BUDS 2, WAVE FLEX 2, VIBE BEAM 2, VIBE BUDS 2, VIBE FLEX 2
- JBL TUNE525BT, TUNE 520BT, TUNE 530BT, TUNE535BT,TUNE520BT2, TUNE 720BT, TUNE 730BT, TUNE735BT,TUNE 670NC, TUNE 770NC, TUNE 680NC, TUNE 780NC, TUNE 785NC
- JBL LIVE FREE 2, LIVE PRO 2, LIVE FREE NC+ TWS, LIVE PRO+ TWS, LIVE300 TWS, LIVE FLEX, LIVE BEAM 3, LIVE BUD 3, LIVE FLEX 3
- JBL LIVE 670NC, LIVE675NC, LIVE 770NC, LIVE 460NC, LIVE 660NC, LIVE 400BT, LIVE500BT, LIVE 650BTNC, LIVE 220BT
- JBL CLUB PRO+ TWS, CLUB700BT, 950NC, ONE
- JBL TOUR PRO+ TWS, TOUR ONE, TOUR PRO 2, TOUR ONE M2, TOUR PRO 3, TOUR ONE M3
- JBL SOUNDGEAR SENSE, SOUNDGEAR FRAMES, SENSE LITE，SENSE PRO, , SOUNDGEAR CLIPS
- JBL QUANTUM TWS, QUANTUM TWS AIR
- JBL ENDURANCE PEAK 3, ENDURANCE RACE, ENDURANCE RACE 2
- JBL REFLECT AERO, REFLECT FLOW PRO, REFLECT MINI NC, REFLECT AWARE
- UA PROJECT ROCK OVER-EAR TRAINING HEADPHONES
- JBL EVEREST ELITE100, 150NC, 300 and 750NC
- JBL X TOMORROWLAND
- JBL QUANTUM STREAM WIRELSS
- JBL QUANTUM 360 WIRELESS, QUANTUM 360P, QUANTUM 360X
- JBL JUNIOR 320BT, JUNIOR 470NC, JBL JUNIOR FREE

Other features include:
- EQ Settings: The App provides predefined EQ presets and allows you to create or customize EQ settings as per their personal preferences.
- Customize ANC: Select different noise cancelling level to enjoy the best sound on each occasion (available only on specific models)
- Smart Audio & Video: improve your audio that is adjusted to what you are doing (available only on specific models)
- Application Settings: App settings include Voice Assistant, Smart Audio & Video, Touch gesture setting, Product help, Tips, FAQ, etc, subject to different models.
- Gestures: allow you to change your button configuration based on your preference (available only on specific models)
- Headphone battery indicator: Displays the headphone battery level so you can quickly see how much playtime is left.
- Tips: Product tutorial will be found under Product help.
- FAQ: Allows you to find quick answer when using our JBL APP.
- Voice assistant setup: Allows you to select Google Assistant or Amazon Alexa as your voice assistant.

JBL Headphones App Comments & Reviews

POSITIVE REVIEWS
NEGATIVE REVIEWS

JBL Headphones Positive Reviews

Very impressedI’ve been researching headphones and reading reviews for headphones for a good month or so and I walked through Kohl’s and found these JBL Tune 230nc and saw the price and walked away. As I stood in line waiting for my food I started looking at reviews for these headphones. I think there was 2 or 3 negative reviews but for the most part they were good. So I thought I’ll get them and if I don’t like them I’ll just return them. Once I got back and set them up and installed the update I haven’t been able to take them out. They’re literally stuck in my ear!!! The sound is amazing, the bass is great and the gestures are easy to use and you don’t have to push them into your head to get them to respond like on my previous headphones. They’re comfortable and feel tight and I don’t feel like they’re gonna fall out of my ear!!! What imma saying is these are the best headphones I’ve had and way worth the price I paid!!! Thank you for making a good product I can talk about. I’ve actually told everyone that I hang with to put them in and listen. Imma very pleased with my purchase!!! Frank.Frank Rizzo 986Version: 5.8.15

Good app for headphonesI was impressed, the app asked for an update the day I got the headphones and app. I did the update, turned on my headphones (well, first I had to pair them first) and started jamming to music, I felt the vibe like I was at a concert in rl, I suggest you get this app, also if you turn the talk through setting to talk thro, you won’t be able to hear the music, I suggest you put the setting on the middle button, so it’s talk through, and listable at the same time. These headphones can also stop playing music once and a while, this is because they hear talking and they think someone is talking to you, there is a setting for that to, use this app. I was very impressed, but I saw a comment that said that it broke their headphones and I was like that’s weird that I didn’t do that to me, so am I happened to you? It didn’t happen to me, but it might happen to you, so be aware and be safe..Emily57349012Version: 5.16.20

Amazing head phonesThese were a great gift I got for Christmas. I haven’t had an over ear set headphones in a very long time. These worked very well for me. The noise canceling works very well. I also believe the sound is very good. I feel the bass could be a little deeper and they could be a little louder but over all for this price point I believe these are an amazing set of headphones. I also enjoy the app very much it was easy to use and to understand. The EQ works well and you can fine tune the music to your liking. The batteries stay charged for a long time being able to check the charge of the batteries through the app is a nice touch. The batteries charge rather quickly so that great. Overall these are a an amazing set of headphones and I highly recommend them especially if you are on a budget..Geo 777Version: 5.4.24

Awesome! -> Please Add App Feature …These are amazing quality. I would like to suggest to add an option in the app to completely disable the voice assistant (via the left tap ear piece) could just be a trigger in the app. I’ve accidentally bumped it trying to adjust headphones and also just don’t want to use it, so a control to turn off altogether would be much appreciated! Thank you! PS -to reiterate the need-wore to the gym for the first time-same issue-was doing pull ups and my arm kept bumping the left ear causing the assistant to come on when I didn’t want it. Also when stretching. Please add the feature to turn off that assistant and these will be PERFECT. THANK YOU SO MUCH!!.BPD760uhVersion: 5.15.11

Cool app but there are some small issues that are annoyingI have been very happy with these EarPods and the app has been a pretty cool bonus I wasn’t aware of. There’s some convenient and definitely nice to have features in it that have made me life the EarPods even better. That being said, there has been quite a few connectivity issues with the app 1. It strangely won’t ever connect to them when they’re in the case which is pretty dumb, especially if just one of them is in the case and I am using the other. 2. It just doesn’t connect to them at all way to often. So I have to put them in the case and take them out once or twice before it connects. Outside of those issues. I am a fan and it’s nice to have and adds to the value of the pods, especially for only being $80.LeRoyStreetsVersion: 5.8.15

JBL flexI have had the JBL flex Ear buds for about 4 days now…& so far it’s been great user experience(i know it maybe a little too soon to judge, but still I feel that someone may find use in my feedback )One thing i am struggling with is that I still can’t figure out how to turn them on, when they get to sleep. since I have them on power saver mode they are set to shut down when 30min is reached with out use and waking them up has not been easy :). Also I am still trying to figure out the gestures on the buds them selfs, but I think the app really helps with figuring this out which I have downloaded already, but still didn’t get a chance to really use. But over.. all so far, am happy with the sound and battery life..Zuh KeyVersion: 5.14.5

What it has works well, but it could do with more features.I'm a producer and so have a fair amount of experience in dealing with EQs, and I have to say that the EQ feature in this app, while nice and simple, isn't quite enough. What if you create a complicated EQ with several points of all different values, then discover that the entire result is too quiet? or if every point above 0 is too loud and every point below is too soft? It would be nice to have a couple sliders for volume and offset to fix that problem when it comes up. Much better than being either off or full-strength. It would also be nice to have a preset to correct for the frequency response curve the headphones already have, sort of like Sonarworks for this specific range of headphones. (sorry for the overly technical review).GridzbiSpudvetchVersion: 4.11.5

Top QualityAs soon as you pull them out of the box, you’ll notice the quality of the charging base. The ear buds lasted over 8 hours even with noise cancelling turned on. The app is quite useful for checking battery status in each individual ear bud & the charging base as well. Plus, it has an equalizer as to tweak any part of the audio spectrum you desire. All of this would be absolutely meaningless if they didn’t hit the high bar in sound quality. I listen to my home music on Old School Infinity RS3B speakers and I’m absolutely an audio snob. These JBL (LIVE FREE NC+TWS) ear buds checked every mark. VERY impressed. For me they had zero negatives. A+++.Timken-trojanVersion: 5.11.4

Allow adjusting for the sound of touchFantastic app I like how much u can adjust the equalizer and all the different settings it works great. Just should also allow to adjust the volume when you use the touch features they’re pretty quite. I have to really focus for when I activate Siri it’s a lil noise and really not noticeable. Same thing for when I’m listening to music and want to skip a track I can barely hear the first and second tap sometimes I press it three times trying to activate it cuz I can’t hear it. That’s a bout it tho it’s a great app and very functional..Christian31111Version: 5.23.9

Crazy Good EarbudsI shopped for about a month before deciding on these ear buds. When I first put them in I was a little disappointed, but I uploaded the app, set the equalizer to my liking, and changed the little rubber things to a larger size and these things are insane. I can understand lyrics I never could hear clearly before. Even learned some new lyrics to Pearl Jam songs. I listened for about 6 hours the first day I had them, got a bunch of yard work done, then the next day went and bought two more pairs to give to my kids. Not making this up. Enjoy them!!.MackcmackVersion: 5.12.6

Ditch the apple airpodsAlmost bought my THIRD pair of airpods cuz they started acting up as far as the battery and they weren’t loud anymore…these are Cheaper. Quality is AMAZING. Battery charge fast and last long. Using the app is awesome so u can customize how u hear…i LOVE them cant lie. If I was to add cons the ONLY thing I can say as of now is its kinda hard to get them out the case lol. The magnet so strong it makes me nervous to pull hard because i don’t want them to fall or fly somewhere but I think you just have to get use to it and figure out your finger placement technique..Phashionable OneVersion: 5.17.8

Charging issuesI have to quadruple check to be sure the buds made the connection to charge. I have had DOZENS of surprises when I go to listen while working and there’s dead batteries. This has gone on since about a year after purchase. It became so troublesome that I considered throwing them away. So now I have to check over and over again to see IF the buds are charging. Even when I triple check to make sure the LEDs are lit up, and I go to use them and maybe ONE is charged. I’ll NEVER EVEN CONSIDER another set of buds from JBL and when ever I’m asked about them, I describe my experience and encourage them to look elsewhere. BTW, I’m shopping now want something suitable for range use. (GUN RANGE).OldmanolsonVersion: 5.16.20

Best I’ve ever usedI have had other more expensive brands that didnt last. Would not stay in my ears or hurt after extended periods of use. These have proven to be excellent in all categories. Price, durability, retention, and sound. I have dropped them without any issue. The battery life is crazy. I use mine all the time and I can go a week or more without charging. I hope they never stop making this earbud. The tab holds the earbud in your ear through workouts, running, everything i ve done. They are comfortable and don’t fall out..Tahern65Version: 5.23.9

AmazingI started using these and quickly learned my Bluetooth on my phone was also pairing up and learned that I could just speak and it would work, and then I could use the equalizers and even further clarify my lack of hearing . They fit my ears much better and they are much more comfortable than the smaller ones that press on the ears. They're white and easier to find so much. I forget all the other. Great attributes thank you thank you thank you JBL..DDHDanoVersion: 5.24.12

Gestures are annoyingThe app is generally nice (the equalizer configuration feature is especially nice), but there’s one feature that really bothers me. In gesture settings, it’s possible to disable gestures relating to playing audio, but the gestures for hanging calls are permanently on and unconfigurable. This is really annoying because these gestures are very easy to trigger without meaning to, especially since I need to adjust the headphones position frequently since they’re always slipping out. This makes it such that I end up frequently hanging up on people I’m talking to multiple times during a conversation..I don't want a nick-nameVersion: 5.22.13

Hoping for better changes🤍I find it quit immature to make headphones that are not accommodated by the app aswell. I got the JBL JR460NC as a present a while ago and I personally like to listen to music loudly and the headphones have been a little neutral for my preference but I dealt with it for some time untill I researched how to enhance the volume and came across this app. I was exited but once I realized that my headphones weren’t accommodated by this app I found it really stupid and unreasonable. If there is any alternatives or if im doing anything wrong please tell me🤍 love the headphones notherless, great brand and would recommend but im just a little disappointed with the app..Mimi-527282526818Version: 5.16.20

Chris reviewThe best wireless earbuds that are with in the most reasonable price, the only flaw that these headphones have is that if you’re walking outside and it’s wind well in the car with the window down the wind soun but other than that, the app has everything that you could need for the earbuds and it has the best sound quality is perfect in those loud areas and overall I just think they’re great. I’ve used them for two days already and I just love them.AngieDust669Version: 5.23.9

Perfect sweat proof and waterproof earbuds there is and ever will beThese earbuds are by far the best to use anywhere because there not only sweat proof there waterproof as well so if you’re out and about doing some running around the manor hood if you sweat from running it doesn’t matter also if you get caught in a out of nowhere rainstorm they will be fine I rate them the best there is for earbuds these Endurance Race Twins are the best there is and ever will be because they also last almost 3 days one charge.Best that ever will beVersion: 5.23.9

Live 300 TWSFor the money you WILL NOT find better sound. Id be willing to bet for another hundred or two you won’t find better sound. I paid almost 300 for my Solo Pros and the JBL are superior. These are truly what music is meant to sound like. I have JBL in my car and I will only buy Harman products from “hear” on out. To the engineers at Harman I applaud you. Keep up the good work. I highly recommend. I can’t wait to save up the scratch to get the Flash as I’m told they sound BETTER?! I don’t know how this is possible, but I wanna find out!.JBL fanaddictVersion: 4.9.37

Lacks volumeThis app is great but it has some glitches. For some reason when switching EQ profiles it causes the volume to sound flat at times. When that happens you have to press the Siri/Alexa button, wait 2 seconds, then click on your screen to cancel it, and when the music comes back it will sound full again. If you really want to see what these headphones can do, pair it with your smart TV(In my case LG CX) and play your favorite song through the YT app and you will be able to pump the volume twice fold. These headphones need a firmware update. They can be pushed further..Elmz370Version: 5.10.20

JBL PowerHave several sets of headphones including air pods, Beats, Samsung and Heavy’s- all of which do well in their own right - but for my ear each has limitations on comfort, Power and performance!! These JBL’s outperform all the others by mile- battery life is great, power and sound are true quality (the equalizer feature really enhances your sound for different genres) and the comfort is amazing to the fact that I can wear them outside or for working out and never miss a beat - WELL DONE JBL !!! 🎸.YNWA-StarsVersion: 5.24.12

Vibe BudsLove the ability to control every aspect of my listening experience with these earbuds and this app! I wanted to leave a review because I had seen others complaining that they couldn’t find Vibe Vuds on the app, and couldn’t use the app or customize their earbuds. I thought I was in for the same problem when I tried connecting my buds via the app. Vibe buds wasn’t listed. Wasn’t available at all. But after I gave up, I went and paired the vibe buds with my Bluetooth and then had the idea to try checking the JBL app again, now that they’re paired with my Bluetooth and see if it made a difference and sure enough as soon as I opened the app, JBL Vibe buds wasn’t listed the first thing I saw as it recognized I was paired and BAM I had access to full customization! These are awesome!.NoblerOfTheMindVersion: 5.24.12

ImpressedJust would like to say that I’m very impressed and satisfied with the performance of these little ear buds! The sound quality is second to none and they are also very comfortable and easy to use! I also love the app that goes with them with all of the options to tune it to your liking!!! They are definitely the best “ bang for your buck” and I will recommend them to anyone looking for a great quality and performing earbud!!! Thank you JBL!!!.Worldwide_McbrideVersion: 5.9.16

JBL650BTNC. Great Headphones For The MoneyI received these as a Christmas present and I have enjoyed them ever since. They satisfied my needs very well. A great value for the money. They are fairly comfortable to wear. The app has a built in equalizer so you can tune the sound to your liking. The volume buttons do not work once either Of the voice assistants are selected. Took a while to figure this out. Turning off solved the issue. I have noise cancelling Sony earbuds and the JBL650 does a better job of noise cancelling..Tie Your FlyVersion: 4.8.11

Amazing App for JBL Headphones!I have the JBL Live 500bt and recently found this app and can definitely say this really enhanced my music listening experience the sound quality is exquisitely pleasing to my ears! Also the bass is really nice and deep which I love. 5/5 stars would most definitely recommend if you want to get the most out of your JBL headphones!! Although I would like if there was more in-depth options for the EQ instead of just Bass, Jazz and vocal !.Quin CrawfordVersion: 5.6.9

100% useless, broken appNo amount of factory resetting, unpairing, or turning off/on will make this app work This is one of those rare apps that is so genuinely bad at doing the one thing it's meant to do, that I feel obligated to review it just to let others know this is terrible. Jesus Christ what an annoying thing to deal with. My earbuds are fine. My phone is fine. It's your app. How is it not able to detect the earbuds that I'm literally listening to music on thru my phone that runs the app..AffestVersion: 5.8.17

IOS 16Used the app perfectly fine for quite a while, but since updating to iOS 16, the app no longer recognizes my headphones, and now it’s gotten to the point where they won’t even pair with the phone. Once things finally got paired after this last update, things seemed to start working better. 3 stars for the annoyance of getting it all set up (had to do manual pairing mode), but an extra star for actually getting an update out to fix the iOS 16 issue. Thanks..JohnsvVersion: 5.8.15

Best in gymThe app is awesome. I can control all of the things I wanted, yet can’t with my AirPods Pro (latest/best as of review). There actually used to be more settings for gestures, I in the latter. The TUNE130 TWSs are a better product too, sound quality, gestures, noise canceling and equalizer functions. If you’re like me and need two pairs, go straight to the sound specialist. If I never write another review, don’t send a search party. Apple had me killed..ChristianSeanThompsonVersion: 5.11.4

Couldn’t find (it in blue tooth)I got the TUNE 520BT and I can’t find it in the app. I don’t know if it works well because I can’t connect it right now so this isn’t a perfect review. I don’t know how to get it to work and what to do so just saying if you get this and can’t find it, we are in the same boat. I looked in the Bluetooth and found it there. It over all is very good sounding. But I would just change it and put it in the app so people like me wouldn’t have to worry..JP 529Version: 5.21.21

Great bang for the buckJust wish it didn't had the glitch in the beginning. It would have a disconnect glitch issue. After the update it works as normal. The built quality is okay. Just was expecting a little bit more of a better quality for being a sub 80-90 dollar pair of head phones. The case and headphones itself feels kinda cheap. However the quality of sound is great and the in app feature is a + to have..Mr. Ming MingVersion: 5.19.13

They’re okay headphones and appThe JBL Vibe Flex headphones I purchased were on sale. I work in a noisy lab but I can’t use complete noise cancelling. These do not stop playing my podcasts or music when I take them out. The app has a few options but no real explanation for some of them so I tried all of them. It distorts the lab noises but the sounds are still very loud. These would probably be good for working out in your own home or a quiet classroom or office setting. It’s not good for noisy environments or when you have to talk to people all day..Kings #1Version: 5.16.20

Missing HeadphonesI have the Tune 760nc and they are not able to be tuned with this app. It’s frustrating as they are not very loud and I thought this would help..Smasher75Version: 5.21.10

Pretty goodThe app doesn’t have bad options I’m gonna be honest, if they could add an option to find your accessory when it’s lost to ring it, that would be great!.T0x1cg3m3rVersion: 5.24.12

Doesn’t support JBL Tune660NCMy headphones have an issue that the support site says can only be fixed through this app. If it worked for me, it would be so helpful, but sadly does not support my headphones..TroyglennVersion: 5.20.9

Jbl vibe 200 twsCan’t find the jbl vibe 200tws.Guri8868Version: 5.19.13

ReviewMy head phones won’t connect but they have in the past I dont know what’s ring with it it sais my head phones are off.Jbl is okVersion: 4.7.23

Too loud!I like my earbuds but the lowest volume setting is too loud so I use the custom EQ to decrease the volume, but that also decreases the quality a bit and only for so far (it’s also annoying to do). I wish there was a way besides this to decrease the volume to an appropriate level, cause the lowest setting shouldn’t sound like the midpoint.AbdicaVersion: 4.9.37

How to find your headphones:This worked for me: go into settings and into the Bluetooth section. Then, after loading, put your headphones close to your device and a link should pop up to attach them. Click it, and then go back to the app! Also, these headphones are very good, and have nice range..✌🏻💛Its BlueWaves⚡️💕Version: 5.24.12

Don’t listen to other reviewsThe other reviews are a bit braindead and don’t realize you need to pair your device to Bluetooth FIRST to connect your headphones or buds or whatever it is to the app.PakistaniNationalistVersion: 5.24.12

Tune 760ncCould you guys please add the Jbl Tune 760nc please?.Jackieg_2007Version: 5.24.12

Good earbudsSound great and have lasted awhile but fall out of your ear regularly.Noahkk64Version: 5.24.12

Eardrum blissMy new found love for sound came at 49 yrs of age. I love music, now because I hear it personally to my core and spirit as intended. Mad love.BananaCrazyhorseVersion: 5.24.12

Crisp soundFor how surprising small they are they offer good sound either capacity to choose your personalized equalizer settings. Still though not too strong in a noisy environment like travelling by public bus. There I would recommend cushioned headsets. For office/ home listening they are perfect.Vick6024Version: 5.24.12

InconsistentInconsistent sound distribution between left and right with iPhone 15pro.Nickname MikVersion: 5.24.12

Love eeetLove the different settings and ability to locate..MoeliiVersion: 5.23.9

Bada$$These are great set of headphones! The life span on them is great! I have had them going for hours trying to kill the battery fully for the first time and I’m not even close yet. Hopefully they last like this for years to come. Only 4 stars as I could not register with manufacturers not in my Country yet (Canada)also I found that they could be louder. Very clear sound. Bumping bass and the app is very user friendly and helpful..Wigz WoorldVersion: 5.24.12

JobThe best ear buds ever.The best orgVersion: 5.23.9

Connection conniptionLove them except when you adjust the phones on your head try easily stop playing and then once it starts their like a finicky feline.FrankfencepostVersion: 5.23.9

Great!Its really easy to use in my experience. I haven’t had any issues. :).Chrissy.DizzyVersion: 5.23.9

JBL Tune230NC TWSI have the app on my old IPhone but just got a new phone and don’t see this headphone/earbud listed so it won’t pair with my phone. How can I get it paired?.Sound EarbudVersion: 5.23.9

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.36.8

JBL Headphones Negative Reviews

Killed my $300 HeadphonesSome months ago I bought the JBL Tour One’s. Phenomenal headphones. Beautiful sound quality with great noise cancellation. I thought it was even cooler that it had an app where I could change sound settings on the headphones too. Then one day just before heading to the gym, I turned the headphones and just fine while also getting on THIS app to change some of the settings again. For the first time it said my headphones needed an update. “An update? For my headphones?” I thought to myself.. I decided to continue with it thinking it might just be a simple fix for something. Worst decision I could have possible made. The update finished and I tried to listen to music, nothing. No sound whatsoever. I turned them off and back on. Still the same thing. That sound JBL products make with the base and the guitar, just stopped completely. The headphones turn on but nothing happens. I’m genuinely disappointed and sad that I even have to write this because I’ve used many JBL products before and have always been more than satisfied. This however is a big stain on their name. I tried to get in contact with anyone from JBL but got little to no response back. So I tossed the headphones aside in their case where they’ve been collecting dust. I don’t know if they’ll even respond to this review, but if you’re thinking of using this app to pair your headphones with- DO NOT DO IT. I REPEAT DON’T. It will mess up your gear and leave you with your money in the trash..It$DaXVersion: 5.15.11

Nice sound bad chargingThe sounds quality is good. The noise canceling is mostly due to the rubber tips forming a seal in your ear canal. The added electronic noise canceling is relatively minor. If you use these on a plane or bus, they perform well. If you are in a windy environment they are not better than any other headset. There is a lot of turbulence that is not at all canceled out. I did use them on a plane before and they were great in that setting. I am a jogger and perhaps the constant grime of sweat coats or corrodes the little charging plates on the air buds. They are almost impossible to charge. I’ve cleaned the inside of the case as well as the air buds with alcohol (recommended on JBL troubleshooting page) and that does help. These charging issues started less than one year after having this product. I’m now going on the second year and only one of the can be charged, but only sometimes. I’ve also noticed that when the phone app says it is 80% charged, that only amounts to about 15 minutes of battery life. I’ve been too lazy but will finally buy a different product soon to replace these. Overall as a jogger I’m disappointed in this product..Stew-2Version: 5.23.9

Not Worth ItThe earbuds are manufactured by, JBL, so the sound quality is great! However, the fit is terrible. I mean, to the point, in which, it’s almost astonishing that the fit could even be that bad. They utilize a similar “cushion” as nearly every other make and offer multiple sizes, so how could these particular earbuds offer such a lousy fit? You’ll find yourself constantly adjusting them in your ears because they fit so poorly. They are either on the verge of falling out, or you’ve managed to lodge them into your ears to the point that the cushion will remain in your ear canal when you remove the earbud (which actually happened to me). Additionally, they fail to charge in their case sometimes. If you’re connected to, Bluetooth, you may discover sound emitting from your earbuds while they are in your charging case, in your pocket. Lastly, while the sound quality is good, I would prefer if these earbuds had the capability of being louder than their maximum volume. And, for the record, I don’t have any hearing issues or disabilities. I’ve tried numerous brands ranging, widely, in price, and I’ve never encountered another brand that fit so poorly. They’re not worth the investment..JoeyPistachioVersion: 5.24.12

Finally Caved and Bought LivePro2 EarbudsLove-hate relationship has already ensued and I have only had them two days!!! I love the noise cancelling! I love the sound. I love the color! I love the fit, but . . . These things are constantly cutting out. When I want to listen to music, I actually want to listen without annoying interruptions. What is the point of going with a long-standing brand only to have them work like a pair of $15 earbuds? It is NOT my Bluetooth connection or anything else. I know this because my hubby bought earbuds (Skullcandy) at the same time and he hasn't had one issue yet. So . . . It seems to me there is one way to solve this problem . . . Return them and buy the other brand. 🥹😔I am really sad about this. PS. There are a lot of complaints with this very issue. Does anybody know if JBL is fixing the issue for future earbuds? The fair thing to do when a common issue arises is to take them off the market. Stop selling things that don't work properly. It becomes a real hassle for We the Consumers. We are simply asking for stuff to work as described, especially at the price point JBL is..Magamuffin01Version: 5.24.12

Did not solve the issueI received a pair of JBL Live 460 headphones for Christmas in 2023. They have great noise cancellation, battery life, and are extremely comfortable. There is one feature that peeved me, however, that being the automatic pause and play. It pauses at random times, often multiple times in a row, and doesn’t even work as intended sometimes- I can take the headphones off completely and they won’t pause the music. I really wanted to turn this feature off because it was hindering my music listening experience, and I was happy that there was a toggle in the app to turn the feature off or on. Well the toggle doesn’t work. Not one bit. I turned the feature off and it was still pausing and playing, accompanied by the repeated pausing and playing sounds that the headphones have. JBL, I love these headphones, and will continue to use them as they were a thoughtful gift from my family, but PLEASE fix your app or something so I can turn off this annoying headphone feature..Trying to touch grassVersion: 5.20.9

Good but not greatI have the JBL TUNE125TWS Bluetooth earbuds. I received them a present in December of 2021. They work well and are comfortable, I also like the charging pod. You can charge them without it being plugged in which is a plus. However the charging pod stopped working with the right earbud, it would charge the left but no the right. Had to figure out how to clean the connectors which wasn’t easy. The app does not work with this model which is also very frustrating. It would be great if there was a way to change the equalizer. And my BIGGEST COMPLAINT is that there is so way to find the earbuds or the pod if they get misplaced. There isn’t an app that works with them and they don’t have a button the pod to send a sound alert or something to the EarPods. Like a “find my iPhone” sound but a “find my EarPods” sound. Which would make it so much easier to find them. Ive misplaced one or both of them a few times and had to turn my apartment upside down to try and find them..ChalbeelbalhcVersion: 5.7.9

Pretty good (until it suddenly isn’t)The app is pretty useful, better than I expected honestly. The equalizer is excellent and very responsive, the ambient noise control is also well thought out and pretty intuitive to set up/use. All that being said, I’ve been using the app for about a week now with an iPhone 15 pr (updated to the latest software) and a pair of the tune beam live 3 earbuds (the ones with the LED screen on the case)and it will periodically refuse to connect to my headphones in the app. When I try to select them it gives me an error message and it’s happened several times so far. My only fix has been to go into Bluetooth settings and force it to forget the headphones, reset them and pair them again. Which is frustrating and annoying because it honestly is a useful app but it’s done this several times in a week. Please fix or tell me what I’m doing wrong.B4D_SUSHIVersion: 5.22.13

JBL 750BTNC owners be waryThis app has zero support for this model of headphones. Which is just fantastic. Dropped big money on a new set of headphones and now I can’t even use any of the new features the box explains that I should be able to do with the headphones app. What a joke. How could JBL release a product with the own manual telling you can do things that are literally not yet possible? Your broke bums. I will never buy another JBL product again and I don’t care if you even fix it. It seems to be a motto nowadays that companies release a half baked product and expect to be able to apply updates to it instead of releasing it in it’s final stage. Go figure JBL would be the one to do something like this, after all the sexual abuse allegations and the amount receipts showing the atrocities higher ups in the company committed on their own employees. No wonder you broke losers are releasing a half finished product. Never again. You’ll never get another dime from me..Pay2Play!!!Version: 5.9.21

Frustrating appWhy do I have to have my earbuds in to make a change to any of the settings? Seriously, I should be able to change something like gestures without having to put both buds in my ears. Samsung, Apple, and Sony have all figured out how to do this. Worse, why do my buds always default to “Ambient Aware” every single time I put them in? I hate ambient aware. I never use it, don’t like it, don’t want it. Every time I put it my buds, I have to turn it off. For the love of everything holy, JBL, make the buds default to the last setting. This isn’t 2007. No one else forces the user to start in some worthless default mode. This “feature” (bug) makes good earbuds (Tune230) absolutely unusable. I can’t use the buds because the software was written by people who have, apparently, never used a set of earbuds..KenaxelVersion: 5.15.11

App is useless in ios(my experience with :JBL live pro 2 TWS)Don’t waste your hard earned money on JBL Headphones. But if you bought one, never install this app, you really don’t need this app because it doesn’t offer you anything special to improv your headphone sound quality except a useless limited equalizer. the app keeps disconnecting from headphones and doesn’t work good with ios. It can’t recognize headphone most of the time and you have to restart your headphone couple of times to make it work again. Its very frustrating and clearly no one in JBL cares about fixing this issue for ios. And at the end if you had to buy a JBL Headphones and you somehow had the itch to download this app never ever update your headphones firmware trough this app or you will lose a very noticeable portion of your headphone’s sound quality..GambilinioVersion: 5.15.11

Sound volume fluctuatesI like the JBL 3 because the battery life is amazing, but the quality of the sound is questionable. I’m going to return them because every movie, music, things that I would really like to listen to at a louder volume or limited. Also, if I’m connected to something with a decent / higher volume, somehow the volume changes. I have to disconnect and reconnect to get a louder volume. Once I’m at a slightly higher volume, I can’t turn it up higher. I feel like the product is stuck at four or five when it should go up to 10. Plus, the base is trash. These are designed for wearing in the house or in a car in a quiet environment. They’re definitely not designed for the gym or running. Other than the 15+ hour battery life, and they are comfortable in my ear, I’m not sold on these..Google Lens No longer works.Version: 5.24.12

Won’t change in caseRight earbud in my original set, would shut off by itself and would not recharge when put into the charging case. Cleaned the contacts several times but that wasn’t the problem. Even after cleaning, the right earbud would not charge and would not pair with my phone. Had them replaced under warranty, it took about two weeks to get my replacement earbuds. When I got my replacement earbuds, I used them once, and they worked fine. The next day, when I tried to use them again, the left earbud went out and wasn’t charged. I double checked to make sure that the charging case was fully charged, which it was. I am going to be looking to return this set of earbuds and get a full refund..Backyard cookVersion: 5.21.21

Good but upsetting weak points.I don’t know how to start this rant off but I’m going to just go ahead and say that it is so frustrating to use because it automatically turns on the ambient aware mode which doesn’t even do anything helpful and puts white noise in your ear and ruin the audio of what your trying to listen to. Another complaint is that the find my buds feature is near useless, if you actually lose your headphones you can’t even use the feature because you have to connect them to your phone to even have the option to click it 😭. I’m sorry for the 2 star rating, I’m venting frustration right now because I lost my pair of jbl earbuds and can’t find them so I’m giving it an unfair review, it’s actually a good app..R4ndom p3rsonVersion: 5.24.12

How has your tech not gotten beyond this?I will be in my basement listening on my other headphones (also JBL, incidentally) and they will stop. When I look at my phone to find out why it will say that I’m not connected to these ear buds. That are upstairs. That are in their case. On other occasions I have put the buds in their case, making sure the lights on the buds flash, and they’ve been at, say, 70% charged, and I take them out of their case for their next use and they immediately say low charge. These are pretty antiquated issues that were usually mutually exclusive, now I have newer devices that have both? They sound decent (only decent, the others naturally sound better [Flex 660] but I’d still say only decent) for the price, but come on..Edgwar23Version: 5.17.8

IOS 16, initial setup of bluetooth loopWhen you first download the app its ask for allow notifications and set up Bluetooth. this is where the problem lies the Bluetooth option is not displayed under the app individual settings. Bluetooth when turned on for your phone will act as the umbrella settings for all the apps. This is where you’re in a constant loop and the app wont let you proceed through the next steps. Doesn't matter if you delete/remove ,Try disconnecting the headphones or toggle on/off bluet. You’re in a loop until the developers need to fix for ios16.6 , Which is upsetting when you need the app to help find a missing earbud. Defeats having the app. Reddit is not helpful either . You’ll just find the same complaints.Aj-photoVersion: 5.16.20

Project Rock Over-Ear Headphones keep disconnecting while at the gymI’ve been a long term supporter of the Project Rock Headphones. I’m always in the gym and love the durability and sound quality that they were created for. I have two pair of the on-ear versions and then moved to the over-ear model. Love the design and that you can customize the size profile. However the over the ear continuously disconnect while I’m working out which is frustrating. This has never been a problem with the on-ear versions. I understand Bluetooth traffic is high at the gym…but again never happens with my on-ear Project Rock headphones or with the Beats products. I want these Project Rocks to be my go to headphones but they aren’t reliable..Reggie’s ITunesVersion: 5.14.5

Vibe NOT supported.The App Store summary says that JBL Vibe is supported. It is NOT supported!!! When I open the app, it says can’t find device and gives a list of models to look for - NO VIBE!!!! I just downloaded a completely worthless app based on an absolute LIE!!! I hoped it would resolve a serious problem with my earbuds. No more JBL for me!!!! Update: it gets worse! I tried getting support through the app. It asks for name, email, and question… but “submit” is greyed out and no way to submit no matter what you enter. Then I tried “Virtual Assistant”. It asked what I needed help with and I typed in “JBL Vibe”. The response: “Unfortunately a system error occurred.” They can’t get anything right! AVOID THIS APP AND PRODUCT!!!!.Twisted30Version: 5.14.20

These things don’t workThese headphones just straight up do not work correctly. Putting them back in the case and closing it doesn’t disconnect them so I have to manually power them off and disconnect my Bluetooth in order for the battery to not die. Speaking of the battery, even powering them off doesn’t stop either the left or right earbud being dead even after leaving them all night to charge when the case shows it has 70%+ battery. These were $115 headphones and within 3 weeks I’m seriously considering buying new Apple earphones. Cannot recommend against these overpriced pieces of trash enough, please don’t waste your money..JBL overpriced trashVersion: 5.9.21

Terrible App for Garbage HeadphonesThe voice assistant activates unprompted all the time on my headphones. Solution? Change the settings on the headphones to “none” but mine still turn on the voice assistant when you tap and hold even though they aren’t supposed to. Why can’t jbl focus on giving us a working app and a refined pair of headphones instead of dumping a bunch of mid headphones on us with a poorly functioning app? Update: app continues to get slower and is just as glitchy as it was months ago. When are you going to take pride in your products JBL? Update: this app just gets slower and the developers are never improving it. Such a disappointment..¡papí chulo!Version: 5.8.12

Can’t fine the tune760ncPls add the tune760nc. ridiculous that jbls own app doesn’t have most of their products listed.Girly3.0Version: 5.10.5

Can’t find my tune600btncAdd it maybe?.Songbird PlaysVersion: 5.21.10

Needs update?Keeps on disconnecting and reconnecting. No idea why but Amazon won’t allow me to return these..Jason.R.C.Version: 5.21.10

JBL660NC’s don’t work on this appMy JBL 660NC’s Don’t work with this app, and I really wish it did. Please add support for this kind of model..Person 101😃😀😄😀😄😊😜Version: 5.21.10

Jbl vibe beamDoesn’t support jbl vibe beam…. This app should support ALL jbl products on the market. Useless.SoozyyyyyyyyyyVersion: 5.21.10

Horrible Chime/alert Notification SoundLoud horrible notification sound every time on switching on, connecting to a device, low power indication and turning off. I cannot disable this via the App. Would not recommend these headphones.FedUpCustomer-001Version: 5.21.10

Auto play/pauseWhen auto play/pause is turned off in the forced upon app it still interrupts all audio, the device is also over sensitive on the matter interrupting audio when merely chewing 0/0 for this reason.Reuben MonroeVersion: 5.21.10

Écouteur JBLJ’ai acheté c’est écouteurs il y’a trois mois Et déjà l’écouteur du côté droit ne fonctionne plus Très déçu de cette achat J’ai écrit à la compagnie pour signaler se défaut Et pas de retour de réponse.Eric InkelVersion: 5.20.9

Add More HeadphonesI’m typing this on my phone but I’m mad. My headphones keep disconnecting for no reason and the solution was to download the app. I did and they don’t even have my headphone model (JBL TUNE760NC) which from what I know is decently popular. Update your app JBL.PierceXMVersion: 5.20.9

HorridBought these buds and not even a month into wearing them the right one completely stops working. When I contacted support the asked me to perform a factory reset… except the only way to do so is through the right bud. The app is great and easy to use but avoid their buds at all costs..ZantoZ96Version: 5.20.9

Earphones not turning offIt used to turn off by itself now it no longer does. Even the setup is done in the app, it does not save the option. It goes back to “never” off. Uninstall the app and it redid the same thing! My earphones battery no longer lasting and is dying.KanechhVersion: 5.20.9

Doesn’t Support JBL TUNE660NC ??Please add support for JBL TUNE660NC headphones.Nately7Version: 5.19.13

No option?I’m so confused lol, one of the advertising points was that there was an app that i could pair my headphones with, but there is no option for the live 660NC. It’s not a super big deal but i’m kind of disappointed in that aspect..LetmeleavethisreviewareyouVersion: 5.19.13

Not supported for Vibes seriesCan not pair vibe 100 TWS.Pravin3505Version: 5.19.13

Not offer Tune660ncPlease let me use my headphones with this app. I don’t know why you don’t allow Tune660nc ?.띧딛딛Version: 5.19.13

Problème de connexionNe se connecte pas tout le temps..Vero_bcVersion: 5.19.13

Does not connect with Tune 760ncI tried connecting headphone multiple times with app but it never worked. I reset the headphone but still negative. It does connect to Bluetooth successfully but doesnot sync with app at all. And JBL tune 760nc is not in a list, even though app description says supports all tune ANCs..SujitSampangVersion: 5.8.17

Not all products listedJust received Tune Buds as a gift and they’re not listed in your app?.YukonnerVersion: 5.24.12

Can’t find vibe beam earbudsPlease add them one star.Him wgnkVersion: 5.24.12

Right bud doesn’t workBroken right out of the box. 😩.Guy with lightVersion: 5.24.12

TuneCan’t find the tune 215 Tws.Shai23788Version: 5.24.12

No way to turn off voice assistantPlease release an update that allows you to turn off the voice assistant. It comes on all the time with the slightest tap and interrupts whatever I’m doing, making it hard to access my phone. I’ve almost called so many people. I’m going to be returning my headphones..Emily012344Version: 5.24.12

JBL run2Why don't have JBL run2 opportunity.I love cats >:3Version: 5.24.12

List does not include my Vibe100TWSKindly include my Vibe100TWS pls.MazingerVoltesVVersion: 5.24.12

770NC + LIVEPRO 2 t’esJe ne peux pas les trouver sur votre application..Goum238Version: 5.24.12

Why won’t this work with my 660nc’sRidiculous.Backflip_540Version: 5.24.12

Can't find Tune520BTOn the notice it was written that the app could have my headphones and then when I go on it they're not there. Idk what to do.Flo RoyVersion: 5.24.12

Stick to something elseThe earbuds alone are great. The app honestly sucks. You can't find your earbuds unless they are connected. Even with my earbuds connected to my phone the app will not recognize them. I have to restart the app a few times before the app connects to them (while I am using the earbuds with the phone already). Go for skull candy push active or any of their tile compatible headphones..Mandii2616Version: 5.24.12

JblCan you add jbl quantum 910 to the app.Marshmallow96Version: 5.23.9

Not loud enoughCan it be louder ?????.DfghiyrfgjojffdsdfhjiffgVersion: 5.23.9

Good, or greatEvery function is off but the damn things still beep when you touch them. I wear a hoodie at the gym. Figure it out!!!!!.Too sensitive 2.0Version: 5.23.9

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What do you think JBL Headphones ios app? Can you share your thoughts and app experiences with other peoples?