JBL Portable Customer ServiceHarman International Industries

JBL Portable Customer Service

  1. JBL Portable Customer Service
  2. JBL Portable App Comments & Reviews (2024)
  3. JBL Portable iPhone Images

Download the JBL Portable app to get the most out of your JBL portable speakers and unlock more features.
Compatible with the following speakers:
- Go 4
- Flip 6, Flip 5, Flip 4, Flip 3
- Charge 5, Charge 4, Charge 3
- Pulse 5, Pulse 4, Pulse 3, Pulse 2
- Xtreme 4, Xtreme 3, Xtreme 2, Xtreme
- Boombox 3, Boombox 2, Boombox

App features:
- Connect to compatible JBL portable speakers for Stereo to amplify sound or Party mode for a bigger party
- Personalize and control your speaker straight from the app
- Get additional software updates and product support

JBL Portable App Comments & Reviews

JBL Portable Positive Reviews

BugsI’m a truck driver and I use my speakers all the time . I stopped using them before the update because they would go in and out . I just updated and I do see improvement on the sync, before the speakers would go out and come back on but would not be in sync with the picture. That problem looks like it is fixed. The problem now is they still go in and out , I use them with my iPad and I really love the speakers. I hope the developers can get this together and as the updates come out I will give my opinion on them . Also note they do not stay synced when you play them together. One will drop out and one will play on and off.I give two stars for the small update. Update august 5 . I will give five stars now because I haven’t had any problems with the connection for the last month. The app is working fine at this time..Version: 5.2.2

At least you have somethingThe JBL app is… well it’s available for the JBL speakers. I was going to give it 2 stars, but they recently added the option the adjust the EQ on the speaker. I suppose I’m a little sour because I used to use the Ultimate ears app with the MegaBoom speaker. With that app you could turn on and off the speaker (which was super handy if you were laying in bed and wanted to crank some music in the moment, you didn’t have to get up and find the speaker, or if you didn’t know where the speaker was 😆) it never lost Bluetooth connection, never had to find it in my phone Bluetooth settings. If other Ultimate Ears speakers were on, you’d simply “drag” the speakers into your profile and they’d instantly start playing what you were playing… good for party’s. I understand you can do this with the JBL speakers as well (I own 3) With that though, the JBL speakers are WAY better (in my opinion) than the Ultimate Ears speakers, but the JBL app isn’t very good… it often doesn’t find the speaker that I’m currently playing from, and same for other speakers that are awaiting to be linked together… I almost never use the JBL app, I just run my speakers manually (which works really well) If anyone from JBL reads this… AWESOME speakers, but the app needs work when compared to others..Version: 5.4.23

JBL Charge 4 Camo editionSo I’ve had the speaker for about 2 years now and it by far is one of the best speakers I’ve ever used. But the only reason I’m giving it 4 stars instead of 5 is because it’s had a bunch of problems with charging, EVEN after I replaced the battery a couple days later it started doing the exact same thing it was doing before I replaced it. Now it’s working perfectly fine all the sudden and it’s only staying “charged” on the 1 out of 5 of the dots for charging and that’s what it was doing before I replaced it and I go on this app and it says it’s that low. Idk I take super good care of it always have and it’s still took a weird turn and idk if two years would be long enough for it to have anything happen to it but who knows. Please help idk if it needs an update but if so please send that haha. Thank you that’s my review. Send me a new JBL charge 4 or upgrade me to a charge 5 or trade mine in and upgrade me to the charge 5 and I’ll raise my rating but idk if it’s that worth the extra stars..Version: 5.6.7

Functional app.This is a very streamlined app but for the most part does what you need it to do. I gave it 4 stars because I am using it with the boombox 3 and it’s EQ is only 3 band. For the price of the boombox 3 JBL should have at least a 5 band EQ and the ability to save presets. Tribit has this on there stormbox and i think it is a 9 band EQ. EQ and volume is smooth, something that the JBL Pro Audio app LACKS terribly. Although this has a premium feel there are other companies out there that have apps that are more functional like Tribit. I prefer the JBL boombox over the Tribit stormbox but the app is better on the Tribit. The sound of the Stormbox is not to far behind the boombox 3 and if money’s a factor people will pick the Tribit. Just something for JBL to think about when the next update their app and I need to pay attention to all the hungry companies out there that are at the hills so they realize they need to be on top of things because they’re going to lose business to other companies if they do not..Version: 5.6.7

Sound cutting out resolved!!!After reading through the reviews, there is a guy down the thread that explained how JBL support helped correct the issue. Don’t follow the on-screen instructions completely. Only connect a single speaker via Bluetooth to your device. Then use the app to link up other speakers via partyboost (connect feature). Once they are finished linking together via the connect app (REMEMBER ONLY ONE SPEAKER IS TO BE CONNECTED THROUGH BLUETOOTH), the sound issues will disappear. I have had nothing except for flawless crystal clear sound while streaming ever since! Thank you to that guy for posting the solution. I was going insane and was furious before that. Good luck whoever takes the time to read this..Version: 5.1.5

Very big sounding speaker!This speaker is very impressive in the size of the sound it gives out. I think it shows its depth, when it is task with outdoor duties. The bass that it gives out is convincing and believable, The mids and highs are balanced. You can adjust the sound further by getting the JBL app which provides an eq feature. The price is not bad for what it does. It’s build quality is well designed and practical. It also has very good battery life for long listening sessions. Bluetooth connectivity only, waterproof and various colors selection makes this a very good buy for anyone looking for a great sounding portable speaker..Version: 5.8.7

Love the sound, but hate the party boost functionPurchased these after liking my friends boombox 1. Not realizing that the multi connect feature & party boost work , thought it was just a re-naming to sound cooler. The boombox 1 doesn’t need the app to multi connect. I cannot pair my 2’s together unless the device providing the music has the app & you pair them up on the app. Which is limiting using other phones/devices (w/o the app) & connection to my TV. My TV can only sync to the 1st boombox. Was hopeful my (smart) TV could download the app but it doesn’t seem to be available? JBL should reconsider forcing us to use the app to pair the boomboxes together. They changed the multi connect feature that worked just fine, better actually than the party boost..Version: 6.0.21

Awesome portable Bluetooth speakerThis little speaker rocks! The noise level and clarity is amazing! This is louder and sounds better than my buddies $350 BOSE speaker. And it’s virtually indestructible: water, sand, drops, all are protected from. Dropped it in the pool, and it really does float too! Great for parties and beach days, and the sound quality is what I would expect from a great company like JBL. Very happy w/ my purchase, and will possibly get another Flip 5 just for the dual speaker option. Coolest speaker in the game..Version: 5.2.2

I give up on the appFirst, the JBL Flip 5 speakers are amazing. The app, not so great. When using my two speakers in stereo they sound great playing through my iPad. I have updated the software in both speakers but the connection through the app seems glitchy. One speaker will stop, then the other, then they both come back on, then both go out. I’m still working to determine why there is an issue. When using the standard Bluetooth connection (no app) I have no problem, except the sound is mono through each speaker, thus, I don’t think this is a Bluetooth issue. I love JBL so I hope to find a remedy. If I do figure out the cause of my problem, I’ll try to up date my rating and note the fix..Version: 5.1.5

WTH??Love the sound, portability and fun in the water. Only hiccup is when connecting the 2 Charge 5s. It’s a crapshoot as to which method will work. First - press pwr then when Bluetooth blinks on the speaker you have seconds to connect from phone. Then open JBL app and wait for the connect the 2nd spkr and choose stereo…wait for it, wait for it, wait for it…. 80% of the time it connects. The other 20% I have to turn both speakers off and restart the JBL app and try again. I have never been able to connect both speakers using the button on top of the speaker. Yes I have the latest updates..Version: 5.7.8

Works great for party boosting Flip 5 if done right!Initially, I experienced an issue reported by others with two Flip 5s. When trying to pair, there was constant static/disconnect rendering them unusable. JBL responded that only one speaker can be connected to your phone’s Bluetooth and the other connects through the app to the other speaker. I can listen with party boost or stereo modes easily. The one issue is that once I set up which mode I want, I cannot open the app and easily change between the modes. It wants you to reconnect the speakers, essentially start over. However, overall an easy way to party boost/stereo your speakers..Version: 5.1.5

Finally boombox2 eq update!!!For the longest time this app was basically useless but they finally added eq support, and even though it is very basic (only bass, mid, treble) it is still a big improvement and and actually makes the speaker sound a lot better. Rating it 4 stars though because this update took so long to come out. I am really glad that they are updating this app though because when I first bought my speaker this app had like 2.5 stars lol and it was honestly horrible, but now, hey they are actually putting good work into it :) Thank you JBL..Version: 5.6.6

Less for moreSadly it seems the new Partyboost line has less to offer in exchange for a USB type, C plug. No microphone for voice control or phone calls, no backward compatibility with the connect line previous to it, and sadly no battery percentage displayed in my notification center. How do they expect you to go into the proprietary app to check your battery level and it’s still does not show you a true percentage only a four segment battery status bar. All this and still manage to charge more for a product that offers less than the model before..Version: 5.8.7

Resourceful whenever it decides to functionThis is an incredibly useful application, when it decides to function. I follow the simple instruction of connecting my phone to Bluetooth as stated in the steps. It constantly gets stuck in a state of buffering. I am currently attempting to adjust the Treble/Bass and have been waiting for over 20 minutes. Despite many trouble shooting attempts, this issue occurs anytime you use the application..Version: 5.8.7

Bug after IOS 16 updateThe app was working fine until I updated my iPhone to iOS 16. It’s no longer picking up my xtreme 3 in the app. I’ve tried restarting the phone/speaker, reinstalling the app and forgetting the speaker. It’s just not recognizing the speaker anymore. Also, I’ve looked up online that there is a new update for the xtreme 3 with EQ settings, I have yet to see the update. It says speaker is already up to date. The new firmware should be 0.1.8.8. I hope this can be fixed soon!.Version: 5.6.6

I recommend this to any Flip 6 user!I understand other people are having issues with the flip 5, that’s unfortunate. Although, for me, the base, mid, and treble all work wonderfully! If you turn up the bass, you obv get more bass, you turn up the mid, you can hear the song better, and the treble makes the song way more clear and detailed, (better if speaker is low volume too). I recommend turning everything up because everything will be noticeably louder and that’s the point of the speaker I’d assume, max bass, mid, & treble. In conclusion, I think it’s imperative that you get this app if you want to get the most out of your flip 6. TL:DR: Most definitely get this app if you have a JBL Flip 6, works wonders with the EQ of the speaker..Version: 5.8.7

Amazing Speaker and App but one small problemI love my new JBL Charge 5. It is way better than my old Charge 3 which finally broke after 6 years. The app works well with the speaker. I love the equalizer. But with that, can you guys offer a dark mode on the app? I use the app a lot with my speaker and it’s usually at night so sometimes it irritates my eyes. Besides that, my experience has been 10/10..Version: 5.6.7

App Better Than EverAn updated review, after the recent update, all issues with the compatibility with the Pulse 4 have been fixed. The app now has deeper options for customizing the Lightshow patterns and now an option to turn off the lights all together. Very glad these issues were addressed and improved beyond their initial problems. Love the speakers, love the app controls.Version: 5.3.9

Jbl charge five and jbl 300I own the jbl 300 and jbl charge five. Completely satisfied. The sound quality and battery life is excellent. Went boating and dropped the charge five in the lake three separate times-floated and still going strong. The app for the charge five is nice with battery life and eq adjustments. Planning on getting another charge five and link them. The charge five is a lot louder than I expected..Version: 5.4.23

Not the most reliable application.It doesn’t always recognize the new speaker, it did at first…. but it is not a true stereo(by the instructions) and it fails to provide all that it is promised. I bought the speaker because it was “Made in the 🇺🇸 USA”, but after all: there are competitors out there that are truly reliable and deliver on the promises they DO make. I hope for an update to the application: the product is great within itself!.Version: 5.1.6

Still some flawsI have been using the latest version of this app for 2 weeks, for several hours at a time. The speakers haven’t cut out once, but the sound will sometimes fade out then come back in. I use the app with 2 JBL Flip 5s. The previous version of this app did not work as the software for the features would regularly crash, making the app essentially useless. This software version doesn’t crash, but still has an issue of sound fading out, then back in. A major improvement in the software of the app, but it still has a flaw. JBL makes great sounding speakers. JBL improves the sound of their speakers over time. If the app were solid, then more people would be enthusiastic about connecting their speakers together for a party..Version: 5.3.8

Best small speaker ever madeI got jbl charge 5 I got flip 5 so I had to get the flip 6 with built in tweeter… these speakers sound great got great bass,highs!!! I have anker sound core got Marshall emberton , Sonos roam, Bose soundlink. Hands down them jbl speakers murdering all thee other ones hands down! I don’t have a Sponsor so I buy all my speakers with my own money, so if you want the best sound loudest speakers out there jbl is king.Version: 5.4.23

Pleasantly SurprisedI had a speaker from another company. The battery died and wouldn't recharge. I bought this JBL on a whim and I like the tone and it is loud enough for my needs... its pretty loud for such a small package. At first use I did not like the tone and was sure I made a mistake in purchasing it until I cut out the MIDS. It sounds just right without the mids. I max the bass and treble and it sounds righteous. So far so good. I'll see what the future holds....Version: 5.8.10

Fair, but not consistentThe system works most of the time, but often takes quite a bit of time to get booted up. Some of the time I have to turn off, and on the speakers. Some of the time I have to restart the software. Sometimes there is interference from other things the phone is doing which causes distortion. I wish there was a great way to do stereo by Bluetooth on my phone, but I have not found it yet. This is as good as I’ve found so far..Version: 5.7.8

FeaturesPortable boom box 3 sounds good in my vehicle. However, it would be nice if the app had a built in ON and OFF Switch rather than having to reach to manually turn on and off even tough it does have an auto shut off feature that turns it off after a while. Developers please make some updates and then I will rate 5 stars. Also, the bass and treble need more tweaks..Version: 5.10.9

JBL Bluetooth not workingI have been using the xtreme 3 for some months, and suddenly the Bluetooth is not showing among the available devices on my phone anymore, and i have tried to contact jbl , they thought me how to reset the unit and i did but didn’t work and i will have to return it back to them but i live in Nigeria and i find it difficult because i don’t know if they have any legit distributors here in Nigeria. I will be happy if you can help me.Version: 5.6.7

Charge 4 needs an updateThe charge 3 gets an update but not charge 4.Version: 5.6.6

Unable to adjust eq on xtreme 3I can’t update my xtreme 3 to the latest version nor can I get eq adjustments on the app I’ve installed and uninstalled several times and still no difference is there an alternative way to update the speaker?.Version: 5.6.6

JBLNot as crisp and clean as I would have hoped for. More just noise..Version: 5.10.9

Great but needs updateThe application is great but it disconnects all the time from the bleutooth , so the sound it’s not the same you need to connect it every time so I’ll give it a 3 star.Version: 5.4.23

Jbl pulse 5After the last update, the timer with nature sounds disappeared. Why was it removed? please return it and add turning off the speaker at the end of the timer.Version: 6.0.21

ExcellentAwesome little speakers 5 stars (currently running 2 flip 6’s). The app I’ll give 4 stars (not enough exposure yet). It has quite a bit of difficulty consistently sincing the 2 speakers together, even in close range. Not sure if it’s an update glitch, didn’t do it prior. When they sinc together, the sound is truly impressive. I’m sure it’ll get addressed in the near future. 😊. Lifelong customer right here..Version: 5.10.9

Charge 5This hands down the best thing I’ve got in a long time crystal clear sound getting two more hats of to JBL.Version: 5.10.9

Good quality niceBluetooth speaker 👍🏻.Version: 5.8.7

Great portable speakerGreat acústic.Version: 5.10.9

I love this speaker butI love my flip essential 2 but could u add it to the app? I want to connect it to the app but there’s no option for it.Version: 5.10.9

We need custom lighting for the pulse 5Would be very great have custom lighting patterns. Apart from that, the canvas light more needs more customization. Decent app but I expected more for 345$ on a speaker..Version: 5.10.9

Powerful soundHigh quality.Version: 5.10.9

Party feature!Linking the speakers and having a surround type of sound I get from having 2 is awesome! Will be buying more to see just how many I can link together..Version: 5.10.9

Very Nice AppWhen it connects! I have a wide range of products and they don’t connect…..Version: 5.8.10

Turn offThey should make it so in the app you can turn off the speaker.Version: 5.8.10

Previous track should be addedTriple tap the play button to go to the previous track. It would be useful.Version: 5.8.7

Doesn’t connect few timesMy boombox 2 sometimes doesn’t connects. Have to forget device in Bluetooth settings and then connect again. Please fix it..Version: 5.8.7

Cannot connect to SpeakerJBL app won’t connect to JBL 5 through my iPhone, while playing music at the same time..Version: 5.8.7

Extreme 3Awesome!.Version: 5.8.7

Flip 6Sounds amazing and crystal clear..Version: 5.8.7

Bad up dateSince the last firmware update for charge3 I cannot connect to my phone unless the speaker is plugged in to power. My battery is full and only once it’s connected then I can unplug and take it with me.Version: 5.8.7

Me gustaría más si uniera una actualización mejorPero me gusta mucho.Version: 5.7.8

JBL 5Très bon son très bien.Version: 5.7.8

Extreme3Awesome little speaker.Version: 5.7.8

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JBL Portable iPhone Images
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