Olive Garden Italian Kitchen Customer ServiceDarden Restaurants, Inc.

Olive Garden Italian Kitchen Customer Service

  1. Olive Garden Italian Kitchen Customer Service
  2. Olive Garden Italian Kitchen App Comments & Reviews (2024)
  3. Olive Garden Italian Kitchen iPhone Images

The Olive Garden app conveniently brings your favorites to your fingertips. Browse the menu, place and save To Go orders, save your spot on the waitlist and more, all within a few taps.


Find Your Olive Garden:
-Easily find your closest restaurant
-Check to see what hours we are open
-Save your favorite location


Join The Waitlist:
-Check the current wait times for your Olive Garden
-Quickly add your name to the waitlist
-When you arrive, check in with the host
-Your table may not be ready immediately upon arrival, but your spot on the waitlist will get you seated sooner


Quick Order & Reorder:
-Easily order your favorites To Go
-Save your order on the app for later
-Reorder your favorites with just a few taps


Payments & Gift Cards:
-Order faster and save your preferred payment
-Use, save and reload gift cards to your profile


With the Olive Garden App, we're all family here! (TM)


Legal:
Must be 13+. Prices and participation may vary. View our online privacy notice at http://www.olivegarden.com/privacy-policy.

© Darden Concepts, Inc. All rights reserved.

Olive Garden Italian Kitchen App Comments & Reviews

Olive Garden Italian Kitchen Positive Reviews

Bug reportThere is a bug in the app where special instructions do not get transmitted with the final order even though I make sure to hit save after entering. It does not happen every time but happens often. I just placed an order with version 2.10.1 and it occurred again. It happens so often that I have made it a habit to check the email message I get after submitting the order to check the special instructions and proceed to call the restaurant when the special instructions are missing. It’s aggravating to have to do this though..Version: 2.10.1

BugsIn cart, the quantity isn’t shown. Even though the two items I added would be around 19, I apparently added another by mistake and though it still said two items the price had counted up. Looked at both items and no quantity. When I hit save again in the item and it brought me back to cart the price went up again but still only said two items. Yes, it is two items but one of them was on there three times but nowhere was that indicated. There is a clear option which probably works but I went into the item again to count the quantity down. When I take it from one to zero, the button properly updates from Add to Remove but then the Remove button does nothing. App is a bit buggy. Could use some improvement. I’m guessing if I play around with it some more I can work around these issues but I wanted to report them here. Hope the devs see this and have a WA Team that can validate this based on my description (I work for a software company on the dev team)..Version: 2.4.6

Pretty good app with some occasional issuesI’ve used the app to order Olive Garden a few times but have hit a couple issues recently that make it easier to just call in an order or order on the website: 1. I ordered a kids meal with a side and the order errored out with no explanation. When I called I found they were out of the item. The app needs to handle unavailable items better (don’t show them as available and let the customer know why the order failed in this situation) 2. Last night I tried ordering and no matter what payment method I tried (Apple Pay, saved credit card, and PayPal) the payment failed. I called in my order and had no issues with the same card..Version: 2.10.1

Simple interface, complex bugsFor the most part, it’s click and play as far as ordering goes on this application of Olive Garden, or their menu/ordering process. As you order, you’ll find yourself having to close and re-open the app, so as to overcompensate for what should’ve been a template that would allow you to see how much you have in your cart while ordering without resetting. Amongst other bugs I’m too lazy too mention, off the presumption that others have discussed these in their reviews - nonetheless I’m finding myself having to call in to order at times, in order to avoid all the bugs that are present on the app. So software developers - Fix it, before you fall to another company that’ll do it better and make money off of that fact OVER you..Version: 2.7.0

BUGSThe app has issues. When you add an item to the cart a banner at the top that says ADDED is in the way so you can not back out of that particular category. Then every single time when I go to checkout it asks if I want to add a sauce with my breadsticks and it will not let me click either option so I have to close out the entire app and open it back up to go to the cart again. After doing this it will then let me get past the ‘add a sauce’ option to go on to the checkout. Also, once you make a selection for a meal then you can’t back up out of that particular category. I have to sometimes close off the app at this point as well. It takes longer to order thru this app than it does to prepare and go pick up the food, which is always delicious btw. Just need to sort out the app bugs..Version: 2.5.2

AccountsDon’t get me wrong, I love Olive Garden but it has some stuff to work on. On my first page where it says welcome back (your name) it has two options, order to go or join wait list. Since I have chosen a preferred location it cuts off the option for me to click join wait list. I would scroll to click it but the app doesn’t let me scroll. Which makes me have to do it the long way. Next I was trying to get rid of my account because I no longer use it and want to just make a new one under my name, number, and email. But the thing is, I CANT FIND THE DELETE ACCOUNT BUTTON ANYWHERE LIKE OTHER APPS! So I am stuck with this account and have no way to remove it. I am a little saddened that this is happening but I just hope they fix these problems soon!.Version: 2.0.5

FrustratingThe past two times we've wanted to place a ToGo order using the app, we've essentially lost our place "in line". It goes something like this: I add all of the items in my cart. By the time I'm finished with all of the options and customizations and payment, it says my order has not gone through to the restaurant. No reason given. Not to mention it's now 10 minutes after the original promised time. So then I go to my computer to go to the website and by that time another 10 minutes - no, it said 20 minutes for some reason so now we're up to a half hour - after the original time. Once again, Olive Garden lost our business because it took the app too long to process everything..Version: 2.5.5

Amazing evening, dinner, dessert, service, experienceMy wife, Marie, and I just had the most amazing evening at the Olive Garden in Brighton, Michigan. The dinner was delicious, but the service from our waiter, Josh, was exceptional. He seemed to anticipate our every need. My iced tea refills arrived just as I was finishing up the previous glass. He checked on us quite often but was never intrusive. Wen it came time to order dessert, we could sense his disappointment at having to tell us that the lemon dessert we usually get is no longer available. We highly recommend this particular Olive Garden AND Josh for a waiter. You will not be disappointed..Version: 2.5.2

Easier Protein Choice for Pasta DishesI frequently enjoy using the Olive Garden app to order my favorite dish, the Tortellini Alfredo. However, I've noticed that while the default option is chicken, I prefer shrimp with my Alfredo. Each time, I have to mention this preference in the notes section because the app does not currently offer a custom option to easily switch between chicken and shrimp. It would greatly enhance my ordering experience, if a direct option to customize this choice were integrated into the app's ordering process..Version: 3.70.0

Needs some workI downloaded and installed the app and set it all up, I entered my order with no problem and started on me wife’s order, she wanted to add 2 sausages to the 5 cheese ziti but the app would only let me add one. I had to cancel the order and call it in like back in the 1970’s How about adding a drop down box with an amount selection including a 0 so you can remove an item if needed. Also you are only allowed to add one item, if you try to add a meatball then the sausage goes away. From all the reviews I’ve read it seems like everybody is having the same 4 or 5 problems, didn’t they test the app before releasing it, they must not have since most problems are the same..Version: 2.1.1

Great Experience in these stressful times!If I think about it, I’ve never had a bad meal, bad service or any bad experience at Olive Garden. With all this going on, self employed single mom trying to keep my family afloat, My mom treated us to Olive Garden. Ordered on the app, understandably full menu wasn’t available but was happy with our choices. Drove up, within 3 minutes my order was at my car window. Super friendly server. Got home and nothing was missing! Yay! You’re doing a great job Olive Garden! Value your employees! Cudos! Thanks for a touch of normalcy and an enjoyable de-stresser..Version: 2.4.7

Please bring back the request fieldI used to be able to input special requests such as bagging the cold salads separate from hot food (causes the salad to wilt quickly). Not sure why but that field was recently taken away. If it was because customers would request things that cost money, the restaurants could simply not honor those requests, rather than take away the option for customers who don’t misuse that field. Being able to quickly request some extra napkins or simple items like that is really helpful. Please please please bring that field back!.Version: 2.6.2

Fix the wait list issueBefore leaving home I went to join the waitlist but it indicated there was no waiting so I didn’t submit my name. At the restaurant every seat in the lobby is taken, mostly by 2 groups, and several people are standing around in the area. The hostess said it’ll be a 25 minute wait for 2 people; I was looking at the app which still said no waiting. Yep, it was close to 25 minutes before being seated. The two most recent reviews before mine were written within the last seven days and they experienced the same waitlist problems I did so this issue hasn’t been addressed in a week..Version: 2.7.1

Great ServiceIt was my 1st time using the Olive Garden app and my 1st time going to Olive Garden on W 125th St Ny NY and buying Take Out. The app was easy to use, there were very good food choices, and affordable. At pick up, the young lady packaging and providing our orders was very busy yet worked well under pressure in such a highly populated venue area. I complimented her upon her service. The pick up was fast, orderly, accurate & courteous. Excellent Service overall, especially for a 1st timer. I will be back😃. By the way, the food was absolutely delicious 😋.Version: 2.4.0

Great but needs work!I did use the app once to join the wait list and that was great! And I’ve used it a few times for online ordering, but when I need to update my card information, it will not let me. I want to delete a card and add a new one. And when I tried to order with a card I did have on file.. it was saying the payment type wasn’t chosen. I do enjoy that I can save favorites, even if the item is no longer available (the limited time offerings.) then it’s a great reminder to look for them next time they offer that particular dish! I also tried to edit my card information on the website and it didn’t work..Version: 2.0.3

Great for most, but one big issue for me...This app is very user friendly and offers plenty of options to customize the orders, except for one: I don’t understand why I can’t specify an unsweetened iced tea when I choose my beverage. I have blood sugar issues and can’t drink sweet tea, which here in the south is the default. I’ve tried labeling the item “unsweet” but still get sweet tea every time. I’m usually on my way to work and don’t have time to check my order and get it rectified so I end up wasting $3 on a drink that goes down the drain. A clearly marked sweet/unsweet option would be great, until there is one I’ll just have to get my beverage elsewhere..Version: 2.4.12

PamWas really excited to order and then pick up but the app experience was not good. Instead of all chicken options or anything else being together some were under different locations so what I was looking for I couldn’t find until after I ordered, I found it under a difference option. And meals for 4-6 r under cater rather than family style. Finally, I wanted to pay online so someone else could pick up and set up a credit card but it would not let me pay. As time was passing I finally gave up and clicked on the pay when picking up. This app needs to be cleaner and, well, work correctly..Version: 2.0.6

The latest version of app is great!!!The last version of their ordering app was pretty terrible and riddled with errors. It appears this version has cleared most everything up! :) the user experience is so much more clean, intuitive, and simple to understand and use. There were no errors in my checkout process and the speed in which I was able to place my order was far better than before (and faster than ordering over the phone) Great job! 👍🏽👍🏽👍🏽.Version: 2.0.3

Thank you!My wife and I had gotten in the habit of going to the Texarkana location for years after working at our church on Sunday mornings and we’ve really missed it. We always sit at the bar enjoy down time and relax. Always order the same thing the people at the bar always have been great to us. Today was no exception. Thank y’all for allowing us to enjoy our little Sunday afternoon getaway once again. Service was great as always! Thank You Andy and Amy Rushing.Version: 2.4.7

They don’t care about all families equally!Children left to scream to disturb everyone. Asked manager if he could see what was wrong and he said “I could , but that’s not the way we run things. We are a family restaurant.” Then he shrugged and walked away from me while the child screamed. So come & let your child scream no discipline needed! But if you want the best pasta in town come to Olive Garden just bring ear plugs. If you want a great waiter ask for Jared. He’ll treat you like family..Version: 2.3.0

Dinner on June 20thMy wife, Janet, and I went early to enjoy some soup, salad, and fresh breadsticks which were fantastic and yummy! However, the best part of our night was our waiter, Julian! He gets rave reviews on his courtesy and prompt awareness of the perfect time to come check on us! Because of Julian, we brought home chocolate mousse dessert! Great experience all around! We highly recommend Julian for great service from start to finish 💯👍💯👍👌🏻.Version: 2.11.0

So good5 sar Hambrger.Version: 3.0.5

MoGreat for!.Version: 2.2.1

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Olive Garden Italian Kitchen iPhone Images
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