Olive Garden Italian Kitchen Customer Service

Olive Garden Italian Kitchen Positive Reviews

Bug reportThere is a bug in the app where special instructions do not get transmitted with the final order even though I make sure to hit save after entering. It does not happen every time but happens often. I just placed an order with version 2.10.1 and it occurred again. It happens so often that I have made it a habit to check the email message I get after submitting the order to check the special instructions and proceed to call the restaurant when the special instructions are missing. It’s aggravating to have to do this though..MIT-GirlVersion: 2.10.1

BugsIn cart, the quantity isn’t shown. Even though the two items I added would be around 19, I apparently added another by mistake and though it still said two items the price had counted up. Looked at both items and no quantity. When I hit save again in the item and it brought me back to cart the price went up again but still only said two items. Yes, it is two items but one of them was on there three times but nowhere was that indicated. There is a clear option which probably works but I went into the item again to count the quantity down. When I take it from one to zero, the button properly updates from Add to Remove but then the Remove button does nothing. App is a bit buggy. Could use some improvement. I’m guessing if I play around with it some more I can work around these issues but I wanted to report them here. Hope the devs see this and have a WA Team that can validate this based on my description (I work for a software company on the dev team)..The KayrohVersion: 2.4.6

Ate there yesterday at Trussville AlI wanted to know if you have a rewards program? I ate at OG yesterday and also brought an entree home along with soup and bread sticks for six. When I got home there were no croutons for the salad although there is a special place in the to go bowl for them. Also breadsticks came with the entree but all I got was the six that I paid extra for. I don’t know but I would have thought that not only should some have come with the full entree I ordered but also with the soup for six that I ordered. I spent over $100 on that meal only to get home, which is over an hour away, and things were missing. My food was great but the to go was lacking. They put no Parmesan cheese in there for the Spaghetti with meat sauce and meatballs either. Luckily I had some at home. The waiter was wonderful I might add. Disappointed in Jasper Ala..Donna The Word MizerVersion: 3.80.0

Pretty good app with some occasional issuesI’ve used the app to order Olive Garden a few times but have hit a couple issues recently that make it easier to just call in an order or order on the website: 1. I ordered a kids meal with a side and the order errored out with no explanation. When I called I found they were out of the item. The app needs to handle unavailable items better (don’t show them as available and let the customer know why the order failed in this situation) 2. Last night I tried ordering and no matter what payment method I tried (Apple Pay, saved credit card, and PayPal) the payment failed. I called in my order and had no issues with the same card..SupenguinVersion: 2.10.1

Simple interface, complex bugsFor the most part, it’s click and play as far as ordering goes on this application of Olive Garden, or their menu/ordering process. As you order, you’ll find yourself having to close and re-open the app, so as to overcompensate for what should’ve been a template that would allow you to see how much you have in your cart while ordering without resetting. Amongst other bugs I’m too lazy too mention, off the presumption that others have discussed these in their reviews - nonetheless I’m finding myself having to call in to order at times, in order to avoid all the bugs that are present on the app. So software developers - Fix it, before you fall to another company that’ll do it better and make money off of that fact OVER you..CJ0010Version: 2.7.0

BUGSThe app has issues. When you add an item to the cart a banner at the top that says ADDED is in the way so you can not back out of that particular category. Then every single time when I go to checkout it asks if I want to add a sauce with my breadsticks and it will not let me click either option so I have to close out the entire app and open it back up to go to the cart again. After doing this it will then let me get past the ‘add a sauce’ option to go on to the checkout. Also, once you make a selection for a meal then you can’t back up out of that particular category. I have to sometimes close off the app at this point as well. It takes longer to order thru this app than it does to prepare and go pick up the food, which is always delicious btw. Just need to sort out the app bugs..Eladen72Version: 2.5.2

Love the food, but app has some issuesThe food is great, customer services are overall great, it varies from restaurant to restaurant. The app in the other hand has some issues, specially in the cart when checking out, but that’s no biggy, what’s been accumulating is that sometimes I remove the app from my phone, as I don’t order every week and I need to free up space and in it, and when I download the app, every time after is already downloaded when I’m opening it, it immediately requires an “update”, seriously?!! you think if you just download an app it’ll be the most recent version of it, how come you already need an app update if?.MariamMorenoVersion: 3.80.0

AccountsDon’t get me wrong, I love Olive Garden but it has some stuff to work on. On my first page where it says welcome back (your name) it has two options, order to go or join wait list. Since I have chosen a preferred location it cuts off the option for me to click join wait list. I would scroll to click it but the app doesn’t let me scroll. Which makes me have to do it the long way. Next I was trying to get rid of my account because I no longer use it and want to just make a new one under my name, number, and email. But the thing is, I CANT FIND THE DELETE ACCOUNT BUTTON ANYWHERE LIKE OTHER APPS! So I am stuck with this account and have no way to remove it. I am a little saddened that this is happening but I just hope they fix these problems soon!.__Kate.Lopez__Version: 2.0.5

FrustratingThe past two times we've wanted to place a ToGo order using the app, we've essentially lost our place "in line". It goes something like this: I add all of the items in my cart. By the time I'm finished with all of the options and customizations and payment, it says my order has not gone through to the restaurant. No reason given. Not to mention it's now 10 minutes after the original promised time. So then I go to my computer to go to the website and by that time another 10 minutes - no, it said 20 minutes for some reason so now we're up to a half hour - after the original time. Once again, Olive Garden lost our business because it took the app too long to process everything..LePew42Version: 2.5.5

Amazing evening, dinner, dessert, service, experienceMy wife, Marie, and I just had the most amazing evening at the Olive Garden in Brighton, Michigan. The dinner was delicious, but the service from our waiter, Josh, was exceptional. He seemed to anticipate our every need. My iced tea refills arrived just as I was finishing up the previous glass. He checked on us quite often but was never intrusive. Wen it came time to order dessert, we could sense his disappointment at having to tell us that the lemon dessert we usually get is no longer available. We highly recommend this particular Olive Garden AND Josh for a waiter. You will not be disappointed..Mike & MarieVersion: 2.5.2

Easier Protein Choice for Pasta DishesI frequently enjoy using the Olive Garden app to order my favorite dish, the Tortellini Alfredo. However, I've noticed that while the default option is chicken, I prefer shrimp with my Alfredo. Each time, I have to mention this preference in the notes section because the app does not currently offer a custom option to easily switch between chicken and shrimp. It would greatly enhance my ordering experience, if a direct option to customize this choice were integrated into the app's ordering process..MarylovesfoofVersion: 3.70.0

Needs some workI downloaded and installed the app and set it all up, I entered my order with no problem and started on me wife’s order, she wanted to add 2 sausages to the 5 cheese ziti but the app would only let me add one. I had to cancel the order and call it in like back in the 1970’s How about adding a drop down box with an amount selection including a 0 so you can remove an item if needed. Also you are only allowed to add one item, if you try to add a meatball then the sausage goes away. From all the reviews I’ve read it seems like everybody is having the same 4 or 5 problems, didn’t they test the app before releasing it, they must not have since most problems are the same..MikeplagaVersion: 2.1.1

Great Experience in these stressful times!If I think about it, I’ve never had a bad meal, bad service or any bad experience at Olive Garden. With all this going on, self employed single mom trying to keep my family afloat, My mom treated us to Olive Garden. Ordered on the app, understandably full menu wasn’t available but was happy with our choices. Drove up, within 3 minutes my order was at my car window. Super friendly server. Got home and nothing was missing! Yay! You’re doing a great job Olive Garden! Value your employees! Cudos! Thanks for a touch of normalcy and an enjoyable de-stresser..Jen&AVersion: 2.4.7

SrccriticBeen using this app for 2 months. Made 3 TO GO orders. Made one today. Every time I checkout, the page shows header names for “details” and “payments.” The “details” page shows nothing. Then I select “payments” and only get the top 1/4 inch of the Apple Pay logo to select for payment. So I cannot select any other way to pay and cannot change tip amount. Good thing I’m ok with using Apple Pay and the default tip amount or I would not have been able to order anything. Everything else works fine. The service and the food are excellent..SrccriticVersion: 3.80.0

Please bring back the request fieldI used to be able to input special requests such as bagging the cold salads separate from hot food (causes the salad to wilt quickly). Not sure why but that field was recently taken away. If it was because customers would request things that cost money, the restaurants could simply not honor those requests, rather than take away the option for customers who don’t misuse that field. Being able to quickly request some extra napkins or simple items like that is really helpful. Please please please bring that field back!.CurbedseditionVersion: 2.6.2

Fix the wait list issueBefore leaving home I went to join the waitlist but it indicated there was no waiting so I didn’t submit my name. At the restaurant every seat in the lobby is taken, mostly by 2 groups, and several people are standing around in the area. The hostess said it’ll be a 25 minute wait for 2 people; I was looking at the app which still said no waiting. Yep, it was close to 25 minutes before being seated. The two most recent reviews before mine were written within the last seven days and they experienced the same waitlist problems I did so this issue hasn’t been addressed in a week..KOhioVersion: 2.7.1

Great ServiceIt was my 1st time using the Olive Garden app and my 1st time going to Olive Garden on W 125th St Ny NY and buying Take Out. The app was easy to use, there were very good food choices, and affordable. At pick up, the young lady packaging and providing our orders was very busy yet worked well under pressure in such a highly populated venue area. I complimented her upon her service. The pick up was fast, orderly, accurate & courteous. Excellent Service overall, especially for a 1st timer. I will be back😃. By the way, the food was absolutely delicious 😋.Nae BklynVersion: 2.4.0

Great but needs work!I did use the app once to join the wait list and that was great! And I’ve used it a few times for online ordering, but when I need to update my card information, it will not let me. I want to delete a card and add a new one. And when I tried to order with a card I did have on file.. it was saying the payment type wasn’t chosen. I do enjoy that I can save favorites, even if the item is no longer available (the limited time offerings.) then it’s a great reminder to look for them next time they offer that particular dish! I also tried to edit my card information on the website and it didn’t work..SarinaMay1137Version: 2.0.3

PamWas really excited to order and then pick up but the app experience was not good. Instead of all chicken options or anything else being together some were under different locations so what I was looking for I couldn’t find until after I ordered, I found it under a difference option. And meals for 4-6 r under cater rather than family style. Finally, I wanted to pay online so someone else could pick up and set up a credit card but it would not let me pay. As time was passing I finally gave up and clicked on the pay when picking up. This app needs to be cleaner and, well, work correctly..Daveman20078Version: 2.0.6

Great for most, but one big issue for me...This app is very user friendly and offers plenty of options to customize the orders, except for one: I don’t understand why I can’t specify an unsweetened iced tea when I choose my beverage. I have blood sugar issues and can’t drink sweet tea, which here in the south is the default. I’ve tried labeling the item “unsweet” but still get sweet tea every time. I’m usually on my way to work and don’t have time to check my order and get it rectified so I end up wasting $3 on a drink that goes down the drain. A clearly marked sweet/unsweet option would be great, until there is one I’ll just have to get my beverage elsewhere..Calvinball81Version: 2.4.12

The latest version of app is great!!!The last version of their ordering app was pretty terrible and riddled with errors. It appears this version has cleared most everything up! :) the user experience is so much more clean, intuitive, and simple to understand and use. There were no errors in my checkout process and the speed in which I was able to place my order was far better than before (and faster than ordering over the phone) Great job! 👍🏽👍🏽👍🏽.ZakKatesVersion: 2.0.3

So good5 sar Hambrger.Blessedgranny57Version: 3.0.5

Works good exceptI’m happy with the app and the functionality… except… we added ourselves to the waitlist at our local restaurant on our drive to the restaurant. By the time we arrived (around 30 mins), the app had removed us from the waitlist without notification. When we arrived to the restaurant we had to re-check-in and we were at the back of the line. The restaurant just shrugged it off and said.. “oh well that happens.” I would suggest some kind of notification to confirm that your still on the way or a way for them to review the past waitlist and re add you in your proper place upon arrival? Kinda disappointing and frustrating..MccaineVersion: 3.80.0

MoGreat for!.Mosie1947Version: 2.2.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 7.40.0

Olive Garden Italian Kitchen Negative Reviews

Frustrating!This app could be good but it’s slow and frustrating! When you add an item there is a banner that says “Added!” and drops down from the top of the screen but never goes away. So if you’re ready to check out you need to tap on the “bag” icon on the top right corner of the screen, you simply can’t because the banner is still there from 10 minutes ago, covers it up so you’re never able to access the cart until you shut down the app and log in again. There is a “bag” icon at the bottom and one at the top right of the screen, same icon yet they have different purposes, bottom icon takes you to the menu, top/right icon takes you to the cart to check out. That’s very confusing and since the app is slow, you just can’t afford to waste any time trying to figure out how to pay. Also I added an item that didn’t show up in the order at the end, I guess the app didn’t register it. This app needs a lot of work. It took me about 20 minutes to order food with the app, but would have been a lot faster if I had just called to order. Having this app defeats the purpose of convenience. Slow, not intuitive, have I mentioned how SLOW it is?.St3rling_Silv3rVersion: 2.5.1

Olympia wa Olive GardenWent for a special occasion. Servers in the bar not helping each other so service was chaotic and “24 hour” style. Fast stops with no time for guest to answer the servers question before they walk off. Zero teamwork. Manager paying attention to to go orders and not the flow of the floor. Cold food, server advised but we had to specifically ask for reheat/replacement. The vegetables never came even well after we were finished eating our entrees. No pre bussing so we sat with dirty plates. No offer of dessert, again this was a special occasion so we wanted dessert. Ended up paying and leaving with full dirty table like the other guests around us. Servers need training, teamwork and leadership who knows how to see customers who are not getting appropriate service. We have been in 4 times this month, every time it’s not met the mark. Bring back Stacey or Michael who were phenomenal servers. Today was not a staffing issue, there were staff standing around. My advice, if you are going to pay $18 to $23 an entree go to a nicer Italian restaurant. Spaghetti Factory well exceeds this Olive Garden experience and is a way better guest value..Unfortunate dayVersion: 2.7.1

Creepy new invasive “feature!”I’ve had the Cheddar’s, Olive Garden, and Longhorn Steakhouse apps installed for awhile so I can order from them easily. This was fine until the devs installed an annoying and creepy new “feature” with the latest update. All of a sudden anytime I clicked on a phone number from a website, app, or even from my contacts list - Cheddars, Olive Garden, and Longhorn Steakhouse suddenly showed up in this menu! They aren’t even in my contacts list! I DO NOT want to see their names pop up when I’m just trying to call my friends or a phone number for a business on a website. This is absolutely invasive, controlling, and ridiculous! I tried turning off multiple settings and the only way I could get rid of them was to delete the apps. Unfortunately this didn’t completely remove them - now the drop down menu says “phone phone phone” where their names used to be. So my call drop down menu has been permanently maimed by these apps! I’m reporting the apps to Apple and will never frequent these restaurants again - they’ve lost a customer! Invasive and unwelcome marketing!.RubenetteVersion: 3.80.0

Something missingUnder all the stress everyone is going through today and now coming out to a new normal, curb side is great. However living 45 minutes from the nearest OG is a little daunting when they don’t get the order right. The last 2 times I have ordered and picked up they have missed something whether the extra meatballs or the angel hair pasta instead of fettuccine, is no matter. I call and am told that we’ll take care of you, our manager will send you a gift certificate to your email. Well, no surprise, there’s never an email and never a gift certificate to at least pay for the things that I have already paid for and never received in my orders. I love OG it’s my go to place for Italian food I just ask you follow through with checking to make sure our orders are correct and fulfill the promise of correcting your mistake and not with just hot air. I have spent my money on this and expect to get everything that I paid for. Other than that food is always good and service is always great. Thank you for getting it right most of the time..Redoctober3870Version: 2.5.1

Consistently disappointingThe app works alright UNLESS you want to use one of their online offers. I had problems on Cyber Monday and again today. It takes away the discount as soon as you submit your order and you get to pay full price at the restaurant. I tried to pay online to avoid this on the second go around, only it wouldn’t accept my payment! It said my card was “insufficient to cover the tax”. What? I tried different cards, it all said the same thing. I had a gift card applied, I tried to just pay the rest at the restaurant, it wouldn’t let me proceed. The only option not ghosted was the “Add credit card”, which it would not accept any. I took off my gift card, so I could pay at the restaurant, took pictures of all the screen shots in case I ran into trouble again. Sure enough, when I got my confirmation, discount gone. Confirmation email, no sign of discount. So over it. Something that is supposed to be a sales-inducing convenience is nothing more than a frustrating hassle followed by disappointment..Carriebear99Version: 2.3.0

GlitchyYesterday I was trying place an order for pickup. The order came to about $170, then I added the tip so my final total was about $200 and clicked to pay for my order. Then an error occurred saying the order needed to be reprocessed because sales tax wasn’t not applied. We do not have a sales tax in Oregon. The app would not send my order to my local Olive Garden, and still showed my order sitting in the shopping bag waiting for me to finalize and was showing that I needed to click pay again. However, the app DID charge my card. So I had to call in and place the order over the phone and pay for the order again. The bank and the restaurant assured me the first charge would drop off my account since the order wasn’t finalized. But today, the charge is still showing as pending on my account. I don’t know about other people but I can’t exactly afford this app to be holding an extra $200. This dinner was a special occasion. Will never use this app again..Mrsyoung2013Version: 2.9.0

Hostess is terrible at treating peopleWe stopped by to eat at Olive Garden in Augusta today and don’t recommend it. They told us we were going to be a 15 minute wait and fine, so we sat and two people came in after us and than three more people came in and while waiting they sat the ones that came before us. Than it our turn and the hostess told us it was going to be five to ten minutes before we could be seated because our waitress had been double booked but continued to set the two who came in after us and than proceeded to go to seat the three that came in after us and asked the hostess why we weren’t being seated and they proceeded to tell them the same hogwash that they gave us. Hadn’t been there in two years and will not go back to the one in Augusta, wouldn’t want to overwhelm the waitress. Guess they have to much business but that is okay service at Longhorn was great, we didn’t overwhelm our waitress.Once a customer 1Version: 2.10.2

The Waitlist feature is a jokeI joined the virtual waitlist which said my wait time was 30-35 minutes. So we waited and arrived at the restaurant on time and the app sent us a message saying that our check in time had arrived and they would hold our spot. We walked in the restaurant and the hostess told us we would have to wait an additional 30 minutes. She then told me that the waitlist feature only holds your spot in line. It doesn't mean that you get seated when your time arrives and that you still have to wait at the restaurant when you get there. I then overheard her tell someone who just walked into the restaurant that the wait time was 30 minutes. So basically I waited an hour (30 min virtual & 30 minutes in person) and another person who walked into the restaurant at the same time as me and had their name put onto the physical waitlist only had to wait 30 minutes. Ridiculous..Annoyed mom.Version: 3.0.6

Useless…So basically, my family had to go to Olive Garden to celebrate a family birthday and when I went to there website to see what options they had, it was all blank. Like, nothing was written there and the screen was just white. I refreshed the website again and again but nothing happened. Then, I had an idea to download the Olive Garden app on my phone so that I can choose the location of the Olive Garden and then view the menu of the restaurant. But when I opened the app, it said “OOPS! Something went wrong. Please try again.” And it was showing a button on the screen to go back to home and that didn’t even work as well. So, I opened and closed the app multiple times but it showed the same error again and again. Very poor service. I would not recommend app and website..Brands ReviewerVersion: 3.80.0

FrustratingI love Olive Garden but unfortunately this app doesn’t tell you when your food is ready and gives you a max time . For example the food is supposedly ready by a time that’s 35 min away. My food was supposed to be ready at 12:40. I came around that time since its usually busy and by that time when I picked my food up and went home to eat , my food was almost cold and my breadsticks and gotten hard. It’s pretty disappointing and the last I want to do is reheat my food when I just got it. This app would be nicer if you were told when it was ready . When people get their food to go usually it’s for a lunch break and no one wants this experience after waiting. — I’ve seen people have commented on the waitlist being useless and it being a longer wait time then the time listed. The inaccuracy of this app needs to be fixed.SianhereVersion: 2.1.1

Purchased E-Gift Card Never ReceivedI purchased a $25 Gift Card through your app to be emailed to a recipient and they NEVER received it. It was sent to the correct email address therefore there should be no excuse. Additionally, it states that it take 1-2 hours for the recipient to receive the Gift Card, it has been over a week now and still nothing. I got a receipt emailed of the purchase. Not only did Olive Garden make me look like bad, what is worst is that I have to keep asking the person who the Gift Card was for if they’ve received and they said No, Never, AND they’ve checked spam folder and still no Gift Card. This is unacceptable. There is also no phone number to call to request a refund or to request to check why the Gift Card was paid for but never sent. Please Contact me Asap..Dulce CaraBellaVersion: 2.4.8

Wait List is a joke!We were on our way to the restaurant & the app said 0 min wait list (we were 20 -25 min away from restaurant). I checked periodically while on our way & it said 0 min. I checked at 10 min out & it said 1-15 min wait so I put us (2) on the wait list & it said we were #8 on the list!! We got there in 5-10 min , checked in (lobby was full & people waiting outside) & was told it would be 20 min, my husband commented ‘so much for the app’ & the Manager(?) asked what the app said, told her ‘1-15 min’ & she said ‘that’s wrong!’ Fortunately we’re over 21 & there was a table available in the bar after about 10 min. So it all worked out, but the wait list is a joke!!! The functionality of the app seems good, if it was only accurate!!.AK-makVersion: 2.12.0

Fix the pick up timesFrustrated. I placed an order through the app for pick up for 5:50pm because I don’t get off work until 5:30pm. It took me 4 times to get it to stay. I check out and then at 4:50pm, get a text message saying my food is being prepared for a 5:00pm pick up. What’s the point of selecting “Schedule” instead of “ASAP” if the app is just going to default to ASAP? I had to call the restaurant and let them know that I used the app and had issues scheduling the pick-up time and that I wouldn’t be there for another hour to pick up the food. The waitress was really kind about it and said she would go tell the manager so that the kitchen would stop preparing my food. FIX YOUR APP!!!.MimiH85Version: 3.80.0

Good food except too much salt and offensive service.Had 3 different entrees and they were well prepared: not overcooked, not much greasy and actually quite tasteful, EXCEPT everything was so salty that we literally had to scrub off a quarter of a teaspoonful of salt from the bread. It’s quite unhealthy. We mentioned it to the wait staff but he just turned away without saying anything. It was hard to get his attention to get some paper napkins and more hot water, so we had to ask other staff passing by. Yet he started coming around towards the end and collected the 20% tip anyway. We ended up eating only one third of the food and brought five little boxes of leftovers. My wife will “re-cook” them to make them edible. Waste of money and huge disappointment. We always liked the Olive Gardens for the authenticity of the Italian dishes but eating at this particular Olive Gardens in Elk Grove was a big disappointment. I don’t know what is wrong with them but we will probably stay away from this place until I read some good reviews about them. We will not recommend this place to anyone..Drdavid2Version: 2.12.3

Stupid processThe app worked great. Stayed the wait time was 26-30 min. Awesome. I get on the wIt list, show up 25 minutes later, and...what do you know? It’s a 25 minute wait. Explanation from the staff is that the wait times on the app are inaccurate. What’s the point of an app if it’s ability to help you plan your evening is worthless. Their suggestion, call the location to get the wait time so you can decide whether it is reasonable to get on the wait list through the app. I’ve tried to get on the list by calling on the past and have been told you have to do it through the app. So. Or i have to call first to get accurate info, (but can’t get on the list by calling), and have to then go through the app to get in line. So a simple phone call or app process now requires two separate steps. Sweet!!.Waiting2eatVersion: 2.1.1

DisappointedYes my review is not a good one because we decided to do the BOGO and my 1st entrée was lasagna and my 2nd entrée was spaghetti with meat sauce. So I had my 1st entrée lasagna and would have my 2nd entrée the following day and with that I had my 2nd salad then went to have my 2nd entrée only to find out it WASN’T what I’ve ordered and I already have my taste for spaghetti with meat sauce and I know some mite not be a big deal but when you have the plan and taste already made up and to find out it wasn’t even close so that just made me unhappy and mad and ruined my night and my husband called to let them know about it and they replaced it with the right one but to me that’s not good enough because it already ruined my night and everyone else already ate there dinner so what’s the point of sitting there by yourself. So nope NOT HAPPY WITH OLIVE GARDEN.KmwainVersion: 2.4.7

Horrible serviceWe followed all of the annoying rules and joined the online waitlist. And when we arrived we still waited for a table for about 10 minutes. But this is how our dinner went: seated at 5:43. Waiter arrives at 5:57. We order drinks, appetizers and our dinner because we were starving! About 10 minutes later we got a basket of 3 breadsticks, still no drinks, appetizers etc. Then another 5-6 minutes pass and we got the soup and salad and appetizer but still no drinks from the bar. About 3 minutes after this, you guessed it...our dinner entree arrives. Still no bar drinks....we finally just said to forget the bar drinks. Here’s the problem....this is all very uncharacteristic for this restaurant. Wonder what’s going on?.FermentedgrapeloverVersion: 2.4.15

Brier creek NC Olive Garden - DeceptionInstead of telling customer they did not have the soup that was ordered, they served me a different soup. I noticed the soup did not look the same as usual, tasted it and knew right away it was the wrong soup. I inquired and the waiter admitted to substituting the soup without my permission. I asked to speak to the manager and instead of making it right, she tried to justify it by saying they never had the soup that evening. This was 6 PM on a Monday….Really. I had to ask her to remove the soup from my soup. She reluctantly did so. Learned from my nephew the same thing happened to him two weeks ago. At least the manager on duty on his night immediately gave him the whole meal free that included an entree and a gift certificate. I only had soup and salad..Glo4327Version: 2.11.0

Wait list feature uselessWent to my local Olive Garden (Olathe KS) on Saturday and faced a 75 minute wait so didn’t eat there that time. Decided to download this app and use the Wait List feature on Monday night, had hopes it would be much better. At 6pm joined wait list and the app said expected wait time 61-75 minutes. Arrived at the restaurant about 7:05pm as 12th place on the list. Checked in with the hostess and was informed wait time would be 60-70 minutes. I told her about the app and that we’d already waited 65 minutes but was told that everyone else waiting also had checked in on the app so we’d have to wait the full time. Left the restaurant and don’t plan to ever return. Please tell me what is the point of the wait list in the app? It appears to have zero function whatsoever..Old Man WithersVersion: 2.0.5

Issues with reservationsI moved rating up to 2 stars since Olive Garden reached out on issue. I can’t justify more since I haven’t had it work successfully. I used the app a second time on 10/18 at a different location and noticed the screen where you click submit for the reservation was not updating the place in line. I put app on primary screen and it does update there. There is a notice on one screen to let the host know when you arrive, but it is not indicated on main screen that I was watching. Luckily the hostess noticed us after we were loitering about 15 minutes and seated us next. I believe you stay in “next” status until you arrive - very unclear how this is intended to save time. After 2 visits using app, I feel this service just causes extra delay to be seated. ***original review 10/11 ***Don’t trust it for reservations Received notification of no wait and to enter restaurant and give my name to the host to be seated. Needless to say I’m sitting outside with a buzzer because there is no room in the waiting area inside. Most worthless app ever.TxTreyVersion: 2.0.3

0 StarsDon’t bother making reservations with this place!!!! They don’t honor them whatsoever!!! Have been here several times with reservations and waited 40min this time, 20min, and 15min another!! The excuse is always people aren’t leaving. If they know they have a reservation especially a bigger party of more than 4 then they should keep the table free at least an hour before hand or so. Almost every place should do this! Then it takes forever to get refills of both soda and food when they have never ending going on. Terrible place!! Especially for microwaved pasta, they really need to build a 2nd location in the area, our area is way too populated for only 1 establishment! They make more than enough money to open another location! Rockford,IL location.Nathanielbates1992Version: 2.4.0

Too many bugs.This app doesn’t know what to do half the time. I order something then it asks me for the CVV so then I put it in then it says that the time is going to be move so I’m like okay, then it asks me to put the CVV again but then it froze. So I restart the app and put in the CVV and now it charged me for 2 orders when I only ordered one. The screen that pops up when you order something didn’t pop up the first time so I assumed it didn’t go through since it required me to put the CVV again. Now I have to pay for the other order which came with 2 more of what I wanted and have no way of canceling it. What a waste of money, thanks Olive Garden. Technology is just down the drain..JakeGinVersion: 2.12.3

Don’t download for the wait listThe “join wait list” function of this application is broken. The app states that there is no wait time at the location. Upon arrival, the actual waiting time for a party of four is over 30 minutes. Now I can understand 10-15 minute grace period as multiple parties can come in at once. This seems to be a problem with Olive Garden in general, as the website also reflects the wrong data. The website shows what place in line you currently reside. However, we’ve currently gone from 15th to 7th to 8th and back to 7th. All within the 35 minute period we were told to expect. Please make the wait list function work correctly..PittMVPVersion: 2.9.1

Can't use saved gift cards to pay like the app says you canGiving 1 star cause at least I was able to to get on the waitlist with the app. I have 3 gift cards saved on the app, totaling $100. I don't have the cards anymore cause the app says I can store and use my gift cards. Went with the family today to eat and was so embarrassed cause I couldn't use the gift cards. There is no way to redeem any of my stored gift cards. I had 2 waiters and 2 managers trying to figure out how to redeem. They said if I had the full number they could redeem, but the app doesn't show the number. I ended up paying cash that I couldn't afford to use at the time. Now I'm out $100. Thanks Olive Garden! On a good note though. The food was excellent.Elsalvador6969Version: 2.0.6

App is awfulSlow, awkward, resets your cart, adds random stuff to the cart. Worst though? Don’t use it to order for a scheduled pickup time, because it will reset the time for “now”. On my last order, I ordered at 11:30 for my husband to pick up at 4:00. At noon, he got a call from the restaurant, because they had it all still sitting there, waiting. So the hot food was cool and the salad was soggy by the time he go finally got to bring it home. They are too busy trying to force up-sells in the app to bother with actually making it work for the customer. Just call your local restaurant, at least then someone might take responsibility for making things right..AintBear1Version: 3.0.7

Password policy is terribleFirst of all, a Max of 30 characters for passwords is a bad idea y’all, and this should be updated to at least 48 or, even better, 64. But more importantly, for WEEKS I have been unable to login because upon entering my credentials, the app was telling me something went wrong, and the website was shutting me down with a “FORBIDDEN OPERATION” message. Turns out the password change field doesn’t seem to validate passwords because it accepts changing them, hence allows characters that then crash the access backend. It could be * or & but there’s definitely something to check there. Feels like an exploit waiting to happen. Fix your website please..KwyxzVersion: 2.8.1

Please fix the bugsI love the restaurant, love the food but the app needs work. When you go to checkout there are a bunch of glitches that occur between order details and payment which 1. Prevents the user from being able to adjust and modify the tip. 2. Changes the pickup time a user has scheduled back to the “ASAP” time. 3. When you try to go back, you see nothing on the order details screen and a super small portion of the payment screen which happens to be the Apple Pay logo which is stuck as the default payment method for me. When trying to change the payment method and add a new card, the same thing happens. It’s a bad loop..Sumr0731Version: 3.80.0

0 STARSI cannot delete items from my cart. I tried on my mobile device, my tablet, & my personal computer but to no avail. I also cannot delete my account. When I click on “Delete Account” under “My Account” I’m sent to a website for Darden?! With privacy disclaimers?! Paragraph after paragraph of legal semantics but nothing about deleting my account for Olive Garden. What I end up finding is an article that states I must request Darden!? to delete my personal information or face a $7,500 fine?! So naturally I sent in the request but what on Earth is going on here? We sent a man to the moon in 1969 yet it’s almost 2024 & I’m hit with this boondoggle. Shame on you Olive Garden..Mill$yVersion: 3.70.0

DisappointedYesterday I made an order from Olive Garden on Lansing, IL. I ordered a catering pickup and when I arrived there one of the employees brought my stuff I asked if that was everything on the order and he said yes but it turns out we were missing the 1 gallon iced tea, 1 jumbo salad and the soda for the kids meal, we asked another employee and brought those missing things and I thought it was okay to forget some things that happens. When I arrived to my home it turns out we didn’t get the the 2 salad dressings, the croutons and the chocolates and I am like what just happened did they planned on just not give me anything or what, I spend a lot to get this kind of service. I have to say the pasta and the spaghetti were good..Yali45Version: 2.4.12

Canadian appDon’t like the fact that I cannot access Canadian prices and location.GypsiemaidVersion: 2.4.0

WaitlistUseless app. Joining the waitlist is pointless. The app said no wait, but then got to the restaurant and had to wait 20 minutes and had to ask me for all my information that I already gave in the app..Tsheezy88Version: 3.70.0

Wait List always unavailableWait list is never available online although I was told by the manager to use it..TravelordieVersion: 2.10.4

Olive gardenTrying to place a takeout order, and all it does it sits there trying to load, you would have to order for the next day with how it wont load the menu..CarandgamerguyVersion: 2.0.6

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 7.40.0