Cheddar's Scratch Kitchen Customer Service

Cheddar's Scratch Kitchen Positive Reviews

Early dinnerIt takes us an hour to drive to the Cheddars in Gainesville Ga! Now that that’s said it’s well worth the trip! So far each time we’ve been here it has been sort of off time and it stays packed! The food is delicious, the ribs are “fall off the bone” and the BBQ sauce is really good, kinda sweet! The Hamburgers are 1/2 pound and delicious! Our first visit I had the Buffalo wrap and it was 4 wrap sandwiches! But the desert is why we go! The chocolate cake with ice cream and drizzles of chocolate and caramel is to die for!!!!!.Bobert1960Version: 1.1.7

After 2 years of searchingWe moved to Avon about 2 years ago. There were several restaurants that served fresh grilled fish available to us previously, but we could not find comparable seafood nearby. Tonight we ordered grilled whitefish from Cheddars and were delighted to find an excellent restaurant for fresh grilled fish locally. Thank you!.YodemomVersion: 1.0

ReviewGoing to Georgia for army boot camp was taken out several times to cheddars not so pleased with service and food but returning my home town I’m residing in to further my school we love the Lincoln ne cheddars and I’ve brought family several times from out of town here . Great service , clean and friendly atmosphere. We love the food. Thank you cheddars I have my family hooked on your great restaurant here in Lincoln every time they come into town. Sincerely pvt 2 class London Gillam.Babydoll 1998Version: 1.6.1

Cheddars is FantasticWent to Cheddars in Webster. Food was delicious and service was fantastic. Our waitress could not have been better. Not only was she great in nature, she was so attentive, professional, and responsive to our every need. Cannot wait to go back!.Tabc77573Version: 1.4.1

Latest Update is not impressiveI used to be impressed with the app. Now, after the most recent update, I get pop ups, I get errors when I try to check out (saying that dishes are “unavailable”), and the notes section has now been removed, so I can no longer leave notes for dietary restrictions and substitutions. It has dissuaded me from ordering..Chew'sGirlVersion: 1.2.0

To Go Made EasySo glad that Cheddar’s now has an app! The app and curbside pick up have made ordering my family’s favorites to go even more convenient..Jenny Girl!Version: 1.0

Chicken tendersHaven’t been in your store since Covid. I was looking forward to my return. Server was great, Leah. But it took a long time to get food and when we got it chicken tenders were cold and fries were soggy and cold. Disappointed for sure because we were so looking forward to our meal there especially the chicken tenders..1darleneVersion: 1.1.7

Something is missingBeen here three times. Each time there’s been a problem. First time my salad had the wrong dressing. Second time I ordered crispy chicken and got broiled Third time I ordered the Pecan chicken salad and there were no pecans. I think there kitchen needs some help in reading what the servers put in..Mema802Version: 1.6.1

The app needs an update. I can’t place an order online!!I’ve not been able to place an order in the app for months. The restaurant folks said “yeah we know” - fix it already. I don’t mind calling but sometime special requests don’t get written down..JenfromKYVersion: 3.0.2

Needs updatedI had problems with it taking my credit card. I tried numerous times and it would not let me place the order through the app. I had to go thru the website to place the order. Needs to be fixed.Warhawk67Version: 1.1.7

LOVE Cheddars ..... BUTWe have always thought of Cheddars as one of the best restaurants. BUT they have REMOVED the best onion rings in Dayton off the menu!!! BAD BUSINESS DECISION BY THE BEAN COUNTERS! Earlier they REMOVED beans & rice from the menu!! ANOTHER BAD BUSINESS DECISION BY THE BEAN COUNTERS! Not sure what is going on with Cheddars. Hopefully they will get their thinking right when the pandemic is over. Or they may lose one of their best supporters..GolferchuckVersion: 1.0

Best food in townCheddars is the best food in town. Service as of late has been pretty slow due to a staff shortage but each server we have is always great. Otherwise, I’d give 5 stars..43Blue6Version: 1.4.1

FixedUpdate: the issue has been fixed. I am able to log in and view everything. I can’t even log in. I get the “client certificate required” pop up.Luvsgod2004Version: 1.1.2

This app is dopeI use this app everyday to get Togo food because my life is so sad. It makes my life much better because of the ease of use. So you should get it too..Tennisstar2013Version: 1.0

Great foodSince I first went 20 year 10 years ago.TowanatVersion: 1.3.0

Favorite restaurantThis restaurant never fails to impress with its great food and amazing service. You can’t go wrong with Cheddar’s..JackshtVersion: 1.4.1

Family styleEverything was fresh, and tasted wonderful. The ice tea was great. Will definitely order from Cheddars again.SassevogVersion: 1.1.7

Awesome AppMade super easy to order my Cheddar’s faves especially during pandemic times. No problems, smooth interface. Love it!.Doug & LizVersion: 1.0

So handy!Makes getting our quarantine dinners so much easier!.ShoonsuiVersion: 1.0

CustomizationWhen ordering a dinner through the app you should be able to customize something like a baked potato. There is no way to hold the sour cream or hold the butter..Mox_13Version: 3.0.1

Able to get honey butter croissants fasterLove this app! Very clean design and easy to use. Now I can get Cheddar’s faster with to go..Jules_Anne892Version: 1.0

Good foodEverything tasted but both burgers were way too well done. They were ordered medium well..Violinist78Version: 1.2.2

Good foods Good serviceCheddar is one of my favorite restaurants. The foods are good, all staffs are friendly and good service. Prices are reasonable..ALTruongVersion: 1.6.2

Very clean and crisp appAwesome experience using the app, easy to search and place a Togo order..CooltechieguyVersion: 1.0

Why the soup change. For 8 years, I’ve enjoyed the vegetable traySeeking to bring back chicken enchilada soup..Walker RuthVersion: 1.1.7

Easy to use and works!Easy on the eyes, great design, love the ability to order to go! Honey butter croissants here we come 🤩.MybluewingsVersion: 1.0

Cheddars Fredericksburg VAAlways great service & the food is amazing Have yet to try something we don’t like!.TheGingerGianttVersion: 1.1.6

Great service Great foodOur favorite waitress is Leslie. Favorite meal is the Monte Cristo. Enjoy this location a lot!.SugarLandManVersion: 1.4.1

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Cheddar's Scratch Kitchen Negative Reviews

Creepy new invasive “feature!”I’ve had the Cheddar’s, Olive Garden, and Longhorn Steakhouse apps installed for awhile so I can order from them easily. This was fine until the devs installed an annoying and creepy new “feature” with the latest update. All of a sudden anytime I clicked on a phone number from a website, app, or even from my contacts list - Cheddars, Olive Garden, and Longhorn Steakhouse suddenly showed up in this menu! They aren’t even in my contacts list! I DO NOT want to see their names pop up when I’m just trying to call my friends or a phone number for a business on a website. This is absolutely invasive, controlling, and ridiculous! I tried turning off multiple settings and the only way I could get rid of them was to delete the apps. Unfortunately this didn’t completely remove them - now the drop down menu says “phone phone phone” where their names used to be. So my call drop down menu has been permanently maimed by these apps! I’m reporting the apps to Apple and will never frequent these restaurants again - they’ve lost a customer! Invasive and unwelcome marketing!.RubenetteVersion: 3.6.0

Relocated my order…I work in St Petersburg FL and have to drive about 1.5 hours to get home. I decided to use the app instead of calling directly. I SPECIFICALLY picked the location near my house and delayed to order to accommodate my drive home. This is done first prior to placing the order. I made my selection and paid for the meal then began my drive. Apparently the app thought in its infinite wisdom to change the location to near where I started instead of what I had chosen. I drive home and arrive at the Cheddars I selected. I parked and replied the the text letting them know I was there. I walked inside to minimize the delay only to see that my order was not therewith. I open the app and then see that the location had changed. The Cheddars at the incorrect location called looking for me. They wanted to know if I wanted to drive the 55 miles back to them and pickup the order just so I could turn around and drive the 55 miles back to my house. I told them No. I had to place an order at the new location and pay again for the same food all because the app changed the pickup location..Old Navy NukeVersion: 3.4.0

Going in circlesI signed up in the restaurant but did not receive my confirmation email. So I logged on to my app and it wouldn’t recognize my email or my password. So I hit forgot password and it told me my email was not valid. So then I tried to set up a new account and this time it told me my email was already used. So which is it? My email was already set up so it should be able to reset my password or it’s not already used and I should be able to set up a new account. Frustrating! As evidence this is a problem when I tried to type my name for this post going in circles was already taken!.Going in circles 21Version: 1.4.1

Location link is not right.I’m sitting in cheddars parking lot for the first time. Open the app, location service asked if they can be used to find the closest store. I click when using the app. My order ended up being sent sent to another 34 miles away. I think you may want to work on this. lol. The people at the store were wonderful and said this happens all the time. Sad for you guys to not get this right. But thankfully the staff were on the A Game. Thank you for that..The1jazzybabeVersion: 1.1.6

So many bugsThis app has so many bugs it’s rather stunning. Downloaded today, we eat cheddars every 5 or 6 weeks so seemed worth it. You choose to add a sauce and it adds all the sauces by default. You want to checkout but not store your cc info? Not possible and once it’s stored you can’t remove it. Arrive to pickup food and i get a text with a link that takes me to the app to enter my parking space info so I enter “8” and it says must be 1-6. Weird and untested..Trey in TulsaVersion: 1.3.0

Great foodThe food is great, the hostess that answers the phone to then transfer to the to go counter needs to work on her manners at the Alliance Fort Worth location. Seven minutes I waited on the phone for her to come back and again I had to reiterate that I was waiting to place a to go order. Her response, “well I don’t know what’s going on so….” 11:23 on hold and then to place the order, ridiculous..DebrajeanneVersion: 1.3.0

Doesn’t work for meThis app is extremely frustrating for me. I have tried three different times to place an order on three different occasions. Each time, it takes me all the way through to check out. It allows me to enter how many sets of plasticware I need, it allows me to enter the color and make of the car and the name of the driver. And that’s as far as it goes. So frustrating. We just ended up getting drive thru hamburgers at Whataburger..WF DebVersion: 1.1.1

What’s going on with the Cheddar’s app?I really enjoy the food and atmosphere at Cheddar’s. The last two or three times I’ve tried to order food on the app, I get a screen that says, “Oops!” and nothing else. The app used to work so beautifully. It was convient to order o. the app and stop by to pick up food on the way through town. I have deleted the app and reinstalled multiple times. That hasn’t helped..464MHVersion: 4.6.0

Doesn’t work - Very frustratingWe have attempted to order through the app 3 times, but have gotten an error message every time. It tells us it’s unable to move to the payment page & then starts marking the last item in the cart as not available. When we call the restaurant, everything is available just like normal..RLR64Version: 1.1.2

Doesn’t have all locationsThe app tells me the closest location to Denver is in Albuquerque, so the app isn’t usable for us. It lists no stores in Colorado, but we live about 15 minutes from one. Really disappointed because we love Cheddar’s but we’re unable to drive at the moment and if I order through a delivery app we can’t use our gift cards..DisappointedInCOVersion: 1.6.1

Can’t Order Without Location ServicesUseless for me. Even if you select a restaurant location to order from, the app will block you from ordering with a large screen prom-ting you to enable location services. No other restaurant app has this requirement. Either this is a bug or Cheddar’s is suspiciously insisting on tracking you. No thanks..Erick.BVersion: 1.3.0

Easy to order; frustrating to checkoutThe app makes it easy to order, but the checkout process was a complete fail. It would not accept either of our gift cards, and it required too much information from my credit card. It took me 10 minutes to pay for my order. Totally unacceptable.Hskr mikeVersion: 1.1.6

Can’t order kids mealsGet the all fixed. Won’t let you select a drink on kids meal which means you can’t place an order. We will not be ordering until that is fixed. We have tried 3 times and took our business elsewhere!.Mamajc1234Version: 1.6.2

Can no longer join a waitlistThe app was originally working perfectly, but I can no longer use the “Join Waitlist” feature anymore. If I try using the button, the button greys out but without making a booking..Ampersands0Version: 3.6.0

App issuesWe love Cheddars, and have ordered so many times. This app has caused nothing but issues. Deleting and reloading doesn’t help. It’s just frustrating to have a convenience and it’s not..CatbirdizerVersion: 3.1.0

FrustratingThe app will not let me sign in, it keeps telling me mandatoryFieldIsNullOrEmpty. I have uninstalled, reinstalled and rebooted several times. I’ve reset password and everything I can think of, no luck. Still can’t sign in!.TN TLCVersion: 3.4.0

Doesn’t workApp keeps saying”sorry there’s been a problem completing your request. Please try again later.” Well due to Covid and lack of functional technology, I’ll take my business elsewhere. Don’t wanna have to wait on the phone for someone who might answer..DavidnkyVersion: 1.1.4

Location doesn’t work for waitlistWhen I try to put myself on the wait list I takes me o the dot (for Colorado Springs) and does nothing else. It’s impossible to get on the waitlist. The Olive Garden app works perfectly. This app needs some work..Sandra2cVersion: 1.6.2

Bug- kicks me out at Order To GoThe new update has a bug that does not allow me to place an order to go. Once the Order button is clicked, the site crashes. This happens on my iPhone X and on iPhone X Max..About thisVersion: 1.4.0

Updated App is buggyCant even place an order anymore. This has been broken for a month, the app keeps changing the order time and fails..PeRFeCKVersion: 3.0.1

Fails every timeWhen ordering always says dishes aren’t available to order so then you have to call directly to order completely useless..Needs to updatedVersion: 1.4.1

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