Hong Kong Disneyland Customer Service

Hong Kong Disneyland Positive Reviews

Exciting optionsLove looking at this app and visualizing my trip!.Bradfordwagner77Version: 4.4.2

Need more info on restaurants and details on sign up events like Jedi trainingThe app works pretty well for what it has on it, Ride info, show times, etc. but it could use more details on its descriptions about the shows and restaurants including how early you need to get to a show, parade/event route/locations and restaurant menus, etc. descriptions are very general so it's hard to tell what to expect. App works well for ride wait times, etc though..Excited about the LordVersion: 4.8.1

Wait times are completely off !Serves basic purpose of providing a map and some attraction details, but the wait times are completely useless. During our trip in Dec 2017, we noticed the actual wait times were consistently at least double of the stated wait times in the app. Ocean Park app was quite accurate with wait times, also their wifi was superb !.Loyal SQ customerVersion: 4.8

Too crowded during Chinese New Year!Long lines for everything, including food. Very accommodating server in Clopin’s Festival of Foods, found me a paper bag although they don’t usually supply them..RW Ret.Version: 7.30.1

App is okAttractions could use more info. App was very slow to load the map but seems better now.MrchenVersion: 4.4.2

Hasegawa familyTruly the happiest place on earth!!.Korean mickieVersion: 4.8

Great app!Very helpful for planning you day!.TootspopVersion: 4.4.2

Need HelpHaving trouble using app and can't find Help!.Abby9278Version: 7.30.1

DisneyGood job making the park good.Ewein001Version: 5.5.1

HKDL reviewIt’s Hong Kong Disneyland. What do you expect?.HbvfgyjnVersion: 7.30.1

Great app!Love Disney, favorite place.Musicalmike06Version: 4.4.2

Tokyo appPlease make a Disneyland Tokyo app. All the others are great!.JphandyVersion: 4.4.2

Amazing dayI like.Waleed salsapeelVersion: 5.5.1

I love Hongkong !Great App.Gabox1989Version: 5.5.0

Excellent planning tooMy second trip to Hong Kong Disneyland and this app has helped out with planning. Unlike the US where our travel planner assists with the plans, tourist is left to their own device. Major improvements from the original set up 👍🏽👍🏽.Bobby_ZeeVersion: 1.0.2

💥🔥 brilliant.Have been waiting for this app. It's so user friendly. The features made my experience magical. Cannot wait to use it again. Xxoo..TalamobleyVersion: 1.0

I'm loving the appThey added wait times. Smart move. Got 5 stars from me as a result..Heart Break Kid 47Version: 1.0.1

Great app!Easy to use and helpful!.ZCfromFLVersion: 1.0.2

Love, but...As said before it would be better if wait times were added and menus of whats being served at restaurants and food carts.FiddlerOnTheCarVersion: 1.0.1

Gets the job doneYup.Jabuni 18Version: 1.0.2

Very GoodVery good.CunifeVersion: 1.0.2

Have fun!🇮🇩🇲🇽.Madam TutuVersion: 4.16.1

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Hong Kong Disneyland Negative Reviews

Glorified mapEverything is all about QR codes in HK. You’d think it would be the same at HK Disneyland but it really isn’t. This app is just a glorified map and nothing else. Can’t link tickets/passes to it. Can’t order food. Can’t link a DAS pass. They’ll give you a piece of paper that they sometimes stamp. Can’t link photos to it. They have a separate app for that and it is not intuitive at all. Nearly every option/link in this app will exit the app and open your web browser that directs you to the main website. The Disneyland (Anaheim) app is so intuitive and really ahead of its time that it completely blows my mind how absolutely frustrating, useless, and behind on technology the HK Disneyland app is. Especially given how everything is so QR reliant in Hong Kong. A paper map is less frustrating and easier to navigate than this app..WafaoVersion: 7.30.1

China Disney hates AmericansThey do everything possible to not be helpful. They do not link external tickets. Do not take us credit cards. Do not let you in without passport (not normal for a us person to carry a passport). Phone battery rental is only for Chinese persons. They exclude Americans. It is insane how poorly Americans are treated at Disneyland in China!.Anastasia_beaverhausen+Version: 7.38

Ticket reference number works for kids tickets, not adultsI am trying to reserve admission and our ticket reference numbers work for the kids tickets but not for the adult tickets. This is frustrating..Brian123123123Version: 7.23

Garbage MapIt takes ages to update the map after the World of Frozen is open to public. Why don’t you just close the park forever if the app is that useless?.Apple.com/app-storeVersion: 7.30.1

Map not loadingCurrently the map isn’t loading. Even after reinstalling the app..HorsemanTNTVersion: 4.19.0

ComplicatedVery difficult to understand.HusainnnnnnnnnnVersion: 7.34.0

Love the app but….After the update, I can’t access the “manage your visit” tab and reserve dates..Alcarin ElenVersion: 7.34.0

Can’t connect to US Disney accountHK Disney app doesn’t allow to connect to US Disney app account. The Disney app should all link with one email or mobile login!.Jax222Version: 7.23

If you’re just gonna open everything in a browser, why make an appThis is BY FAR, the worst Disney App of all the Disneylands in the world… BY. FAR..Rex FordVersion: 7.30.0

Rides closed for presumably bad weatherMost of the rides were closed in the afternoon even though the sun was shining! Staff didn't speak English and couldn't offer any explanation.SmillanVersion: 4.10

Useless other than park ride timesApp acts like you can book hotel and tickets but it just sends you back to the website in a circle Terrible.The Real Arcade FeelVersion: 5.5.1

Hard to locateIt is hard to locate single access ticket in the app. So difficult 😭😭😭.GolfbkkthailandVersion: 7.30.1

What a pointless appHonestly - it just redirects you to the website or a phone call. Why even bother to write this?.Ibankme727Version: 6.9

Terrible AppWorst app. Nothing works. I paid and ordered tickets and can’t find in app. I went to California Disneyland and it’s App worked so well. This Hong Kong Disneyland App is terry.H----GVersion: 7.23

Hopeless out of sync with waiting timesThis app is absolutely useless as the waiting times displayed are hopelessly behind the waiting time displayed at the rides..MrTukMVersion: 4.16.1

Can’t buyI’m trying to make or buy a team park ticket for march 2? But I can’t through.BLESILDA AMBROCIOVersion: 7.30.1

Implement singles line to decrease waiting timeWhy no single line?.ElochoopVersion: 7.23

Needs workCalendar not updating for purchasing tickets..MeanniemeVersion: 7.34.0

It’s a pain to link ticketsIt’s a pain to link tickets.NidarchanaVersion: 7.38

Nearly unusableConstant errors and failures.MegabradyVersion: 7.30.1

Wrong wait timesWait times are totally wrong with no relation to reality..852HKVersion: 4.16

Close it in Hong Kong all the ones in China areDue to the Coronavirus I think they should close Hong Kong Disneyland they are risking people.L❤️-robloxVersion: 5.5.1

Hong Kong Disney needs to update their ticket calendar—-.Antun005Version: 7.23

Crashes upon launchApp crashes upon launch.Evan XuVersion: 4.4.2

So slowD.Dis-satisfied 500Version: 7.34.0

Doesn't WorkThough the map is beautiful, the pins do not show current wait times and is thusly useless. It's just a map. I want more than a map of HKDL. Would love to see it as effective and helpful as the app for SHDR..Walks028Version: 1.0.1

BugsThe "map" doesn't show the map. it only shows the pins..Markram08Version: 1.0.1

APP自带的导航太差了！游客都很难找到自己的位置，更不要说导航了！耽误很多时间，可恶！！.好评换免费查看Version: 7.38

港迪APP世界第一难用没见过反应速度这么慢的app,注册至少重复三次以上才能注册成功，管理行程一直在转圈圈，根本显示不了页面.EdensxVersion: 7.38

超级难用，worst app ever seen如题.Robertshaw1971Version: 7.30.1

Standby pass reservation portal not goodVery not user friendly.Kiko202411Version: 7.38

Very unfriendlyThe ticket system is very complicated and confusing. I just need a one day ticket. I don’t see why I have to buy a ticket for that day and I also have to reserve the date. I have spent more than an hour trying to “Reserve” our tickets. One of the tickets couldn’t be reserved manually..CanadaSASKVersion: 7.30.1

ContentNo map and events in the App. Useless!.JW&WendyVersion: 7.30.1

App is not workingApp is not working.PetersonsevenVersion: 7.30.1

Sucks foodFood sucks.Nick AXVersion: 7.30.0

MIt sucks that I booked premium access on the wrong date but there is no way to change it!.BrightkittenVersion: 7.23

Wait time info does not workAs title.Kaoru2004Version: 4.19.0

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