Hong Kong Disneyland Customer Service

Hong Kong Disneyland Positive Reviews

Exciting optionsLove looking at this app and visualizing my trip!.Bradfordwagner77Version: 4.4.2

Need more info on restaurants and details on sign up events like Jedi trainingThe app works pretty well for what it has on it, Ride info, show times, etc. but it could use more details on its descriptions about the shows and restaurants including how early you need to get to a show, parade/event route/locations and restaurant menus, etc. descriptions are very general so it's hard to tell what to expect. App works well for ride wait times, etc though..Excited about the LordVersion: 4.8.1

Wait times are completely off !Serves basic purpose of providing a map and some attraction details, but the wait times are completely useless. During our trip in Dec 2017, we noticed the actual wait times were consistently at least double of the stated wait times in the app. Ocean Park app was quite accurate with wait times, also their wifi was superb !.Loyal SQ customerVersion: 4.8

Too crowded during Chinese New Year!Long lines for everything, including food. Very accommodating server in Clopin’s Festival of Foods, found me a paper bag although they don’t usually supply them..RW Ret.Version: 7.30.1

App is okAttractions could use more info. App was very slow to load the map but seems better now.MrchenVersion: 4.4.2

Hasegawa familyTruly the happiest place on earth!!.Korean mickieVersion: 4.8

Great app!Very helpful for planning you day!.TootspopVersion: 4.4.2

DisneyGood job making the park good.Ewein001Version: 5.5.1

HKDL reviewIt’s Hong Kong Disneyland. What do you expect?.HbvfgyjnVersion: 7.30.1

Great app!Love Disney, favorite place.Musicalmike06Version: 4.4.2

Tokyo appPlease make a Disneyland Tokyo app. All the others are great!.JphandyVersion: 4.4.2

I love Hongkong !Great App.Gabox1989Version: 5.5.0

Excellent planning tooMy second trip to Hong Kong Disneyland and this app has helped out with planning. Unlike the US where our travel planner assists with the plans, tourist is left to their own device. Major improvements from the original set up 👍🏽👍🏽.Bobby_ZeeVersion: 1.0.2

💥🔥 brilliant.Have been waiting for this app. It's so user friendly. The features made my experience magical. Cannot wait to use it again. Xxoo..TalamobleyVersion: 1.0

I'm loving the appThey added wait times. Smart move. Got 5 stars from me as a result..Heart Break Kid 47Version: 1.0.1

Great app!Easy to use and helpful!.ZCfromFLVersion: 1.0.2

Love, but...As said before it would be better if wait times were added and menus of whats being served at restaurants and food carts.FiddlerOnTheCarVersion: 1.0.1

Gets the job doneYup.Jabuni 18Version: 1.0.2

Amazing dayI like.Waleed salsapeelVersion: 5.5.1

Very GoodVery good.CunifeVersion: 1.0.2

訂票日期出現問題訂票日期出現問題沒有修復一直都無法選擇正確日期.OOyhtVersion: 7.30.1

Have fun!🇮🇩🇲🇽.Madam TutuVersion: 4.16.1

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Hong Kong Disneyland Negative Reviews

Glorified mapEverything is all about QR codes in HK. You’d think it would be the same at HK Disneyland but it really isn’t. This app is just a glorified map and nothing else. Can’t link tickets/passes to it. Can’t order food. Can’t link a DAS pass. They’ll give you a piece of paper that they sometimes stamp. Can’t link photos to it. They have a separate app for that and it is not intuitive at all. Nearly every option/link in this app will exit the app and open your web browser that directs you to the main website. The Disneyland (Anaheim) app is so intuitive and really ahead of its time that it completely blows my mind how absolutely frustrating, useless, and behind on technology the HK Disneyland app is. Especially given how everything is so QR reliant in Hong Kong. A paper map is less frustrating and easier to navigate than this app..WafaoVersion: 7.30.1

Ticket reference number works for kids tickets, not adultsI am trying to reserve admission and our ticket reference numbers work for the kids tickets but not for the adult tickets. This is frustrating..Brian123123123Version: 7.23

Garbage MapIt takes ages to update the map after the World of Frozen is open to public. Why don’t you just close the park forever if the app is that useless?.AiyayayahVersion: 7.30.1

Map not loadingCurrently the map isn’t loading. Even after reinstalling the app..HorsemanTNTVersion: 4.19.0

Can’t connect to US Disney accountHK Disney app doesn’t allow to connect to US Disney app account. The Disney app should all link with one email or mobile login!.Jax222Version: 7.23

If you’re just gonna open everything in a browser, why make an appThis is BY FAR, the worst Disney App of all the Disneylands in the world… BY. FAR..Rex FordVersion: 7.30.0

Useless other than park ride timesApp acts like you can book hotel and tickets but it just sends you back to the website in a circle Terrible.The Real Arcade FeelVersion: 5.5.1

Rides closed for presumably bad weatherMost of the rides were closed in the afternoon even though the sun was shining! Staff didn't speak English and couldn't offer any explanation.SmillanVersion: 4.10

Hard to locateIt is hard to locate single access ticket in the app. So difficult 😭😭😭.GolfbkkthailandVersion: 7.30.1

What a pointless appHonestly - it just redirects you to the website or a phone call. Why even bother to write this?.Ibankme727Version: 6.9

Terrible AppWorst app. Nothing works. I paid and ordered tickets and can’t find in app. I went to California Disneyland and it’s App worked so well. This Hong Kong Disneyland App is terry.H----GVersion: 7.23

Hopeless out of sync with waiting timesThis app is absolutely useless as the waiting times displayed are hopelessly behind the waiting time displayed at the rides..MrTukMVersion: 4.16.1

Can’t buyI’m trying to make or buy a team park ticket for march 2? But I can’t through.BLESILDA AMBROCIOVersion: 7.30.1

Implement singles line to decrease waiting timeWhy no single line?.ElochoopVersion: 7.23

Wrong wait timesWait times are totally wrong with no relation to reality..852HKVersion: 4.16

Close it in Hong Kong all the ones in China areDue to the Coronavirus I think they should close Hong Kong Disneyland they are risking people.L❤️-robloxVersion: 5.5.1

Hong Kong Disney needs to update their ticket calendar—-.Antun005Version: 7.23

Crashes upon launchApp crashes upon launch.Evan XuVersion: 4.4.2

Doesn't WorkThough the map is beautiful, the pins do not show current wait times and is thusly useless. It's just a map. I want more than a map of HKDL. Would love to see it as effective and helpful as the app for SHDR..Walks028Version: 1.0.1

BugsThe "map" doesn't show the map. it only shows the pins..Markram08Version: 1.0.1

超级难用，worst app ever seen如题.Robertshaw1971Version: 7.30.1

页面保留时间太短每次出来App再从新回来都要再从头来一次，有很多东西出来一会儿就找不到了.WesleyandMumVersion: 7.30.0

No credit card payment option to buy ticketsThe app redirects to HK Disney website to guide the user to buy tickets. Their website further redirects to a 3rd-party payment processing site which looks outdated and lacks secure Apple Pay/Google Pay options for Visa/Master/Amex cards but only allows the user to enter credit card number + name + security code to authorize. Unfortunately, modern banks distrust such unsecured/outdated payment processing website but only keeps declining transactions. I couldn’t buy my tickets!.HorseNumber1Version: 7.30.1

ContentNo map and events in the App. Useless!.JW&WendyVersion: 7.30.1

App is not workingApp is not working.PetersonsevenVersion: 7.30.1

Sucks foodFood sucks.Nick AXVersion: 7.30.0

MIt sucks that I booked premium access on the wrong date but there is no way to change it!.BrightkittenVersion: 7.23

Wait time info does not workAs title.Kaoru2004Version: 4.19.0

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