Download the official app for the Disneyland® Resort! Enhance your next visit with an enchanting mobile experience. Buy your tickets, use the complimentary Disney Genie service planning tool, browse maps, locate Disney Characters appearing throughout the parks and much more!
Make your theme park visit easier and more fun by taking advantage of our complimentary new Disney Genie service, which grants you a personalized itinerary that seamlessly maps out your special day with updates that continue during your visit.
Create your very own personal Tip Board to track estimated wait times for your favorite experiences and more.
Use the "My Plans" feature to find all your booked experiences—and add more plans for your visit.
Quickly access current estimated wait times and forecasted wait times for attractions, check park hours, find Character Greetings, view showtimes and more.
Buy park tickets* and make park reservations with the app and show your barcode at the gate for admission when you first get to the park! No e-tickets to print out.
Order Ahead and Save Time: Enjoy mobile food and beverage ordering at select dining locations.
Make Dining Plans: Browse restaurant menus and make dining reservations right on your device. Then, conveniently check in for your reservation via the app at participating locations. No reservation? You can add your party to the mobile walk-up list at select restaurants (subject to availability).
View Disney PhotoPass® photos: Enjoy unlimited digital downloads of your photos taken on select days by our professionally trained Disney PhotoPass photographers at magical must have iconic locations and select attractions when you purchase Disney PhotoPass+ or Disney Genie+ service.
Save time at the Hotels of the Disneyland Resort: Manage your hotel reservations, start your check-in process, get reservation updates and more!
Exploring Made Easy: Find what you’re looking for quickly with GPS-enabled maps that show your location and the attractions, restaurants, shops and more near you.
A Must-Have for Magic Key holders: Link your Magic Key pass to access your discounts at select dining and merchandise locations. Show your Magic Key pass via the Disneyland app when you arrive!
Locate Favorite Characters: You’ll magically know when and where Disney Characters are appearing in the parks.
The Details You Need: See park hours, schedules, accessibility information and descriptions for attractions, dining and more.
*U.S. and Japan residents only.
**Legacy Passholders: Don’t forget to bring your Passport and valid photo ID!
You’ll still need to show a valid Annual Passport card for Passholder discounts and more.
†Disney PhotoPass is subject to the Disney PhotoPass terms and expiration policy.
Note: Some app features require location data or for you to register by providing your full name, country, birthdate and email address in order to use them. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. Optional planning tools may also ask you about your travel party or allow you to save a credit card to your profile for online purchases.
This app provides you with the option to receive push notifications for information relating to your visit to a Park or stay at a Disney Resort hotel.
Features include the ability to make purchases and require a Wi-Fi or mobile carrier data connection. Must be 18 years or older to make purchases.
Terms of Use: http://disneytermsofuse.com/
Privacy Policy: https://disneyprivacycenter.com/
US State Privacy Rights: https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-privacy-rights/
Do Not Sell My Personal Information Rights: https://privacy.twdc.com/dnssmpi
Disneyland® Negative Reviews
Used to great. Now it's a messThis app used to be amazing and super easy to use. Now it's bloated with offers, sections, and click targets. It's extremely difficult to scan the app quickly because of all the different visual elements that are seemingly interspersed without much design thought. It's nearly impossible to navigate around quickly and perform basic tasks like seeing what time your lightning lane is available for. To compound the problem, the app is slow and reloads constantly as you navigate between pages.
Take the home page, for instance. The entire screen on initial load is taken up by your profile picture and an offer to buy a lightning lane pass. You scroll down and can see you have a reservation that day and a couple useless recommendations and then you're into a bunch of sections that look like ads. If I'm in the park, just land me right on My Day every time. Only show me the important stuff. I don't need that I have a park reservation booked every time – I'm in the park already. Show me *all* my unused lightning lane passes right at the top. If I'm eligible to book more lightning lane passes, tell me at the top. Then let me see the other things I said I wanted to do. The Genie planner thing is cool, but if you're going to give it to me, let me customize it more easily with exactly what I want to do.
Overall, disappointed with what this app has bloated into. Strip out the superfluous junk and figure on usability and convenience.MitchyMitch8Version: 8.16.0
Not easy to navigateThere is no way on the site to convert your regular ticket to a season pass. You have to wait until the day you do your ticket. So we miss going all those days between now and our visit. And we miss out on all of the perks of being a pass member before our visit. Totally bogus. Also, can’t find an easy way to plan my visit. Like where you click on different rides and restaurants and it makes an itinerary for you. Like this first, then this. Instead I’m writing it all down. Also won’t let you make restaurant reservations until 2 months before. Many of us make reservations months before that and should be rewarded for being early. If you are worried about no shows just make confirmation a week before and the day before manditory or you lose your spot. I found out all of this after I sent in a complaint. Instead of the website just explaining these things it let me frustratedly navigate around the site until I was using words of frustration in my complaint - not curse words. And then I was chastised by a cast member for using colorful language rather than validated that this whole thing was a frustrating mess. I’m not looking forward to a visit I should be very excited about. I would now give this site a minus one if I could. They actually e-mailed me and told me I needed to complain somewhere else if I needed to complain (which I did at the same time as this review and heard nothing). The vacation of my dreams! Bureaucracy!.TyranamarVersion: 6.23
Major DisappointmentWe flew in from out of state to take our little one to Disney for the first time. We were meeting up with family who drove in from another out of state location, so we could all spend the day at Disneyland and enjoy family time together. Our cousins purchased their tickets, but when we tried to purchase ours, we just kept getting an error saying “there was an issue processing your order”. We have been trying for almost 2 hours now, but the site just keeps having issues. We tried calling customer service and it says they’re experiencing higher than usual calls & to either try to call again later, which we have tried several times, or chat with someone on the app, which we have also tried to do multiple times, but no one is responding. We got an automated message saying that you are experiencing higher than usual wait times for chat as well. I am guessing we are not the only ones having this issue. The whole point of this trip was to experience a wonderful day at Disneyland. We flew here specifically for Disney and also paid for an Airbnb, which was not cheap. We would try to just purchase tickets at the gate, but it says that you have to purchase online. Beyond frustrating!! Now we are just sitting here at our Airbnb, not spending time with the cousins, while they are inside the park without us. Our little one has been looking forward to this for so long, how do you make up for that?? So sad!.DudeNfamVersion: 7.10
App made a member of my family ineligibleWe were ready to submit for the Rise of the Resistance virtual cue at 12:00pm. We knew the cue would fill up quickly. This was the reason we bought tickets to the park today. Just before the window opened, the app kicked out my husband from our party claiming he was “ineligible” cause he was not in the park….though he was sitting right next to me. I have a screen grab to prove. As we scrambled to resolve the issue, the ride cue window opened and closed. The app didn’t even give us a chance to submit. The technology that the park expected us to rely on did not work properly. Our entire reason for buying tickets is now in vain. We are tech savvy people…we did everything we were expected to. But the technology failed. I understand the chance of the ride cue filling up as it did at 7am. But what I feel betrayed by is the technology failure that prevented us from even trying at 12pm. If you’re going to abandon lines in favor of a tech cue, you should be confident that the tech is reliable. It clearly failed our family today. I went to appeal to a lead or a manager at “City Hall” but the line for help was over 1 hour. That is a terrible use of my family’s time, we are moving on with our day with extreme disappointment. I know our experience will not affect your bottom line. But the risk of poor service and unreliable tech is too risky for us to spend this amount of money at Disneyland anymore..Armen kVersion: 6.22
DasFor our first time as a family, we saved and waited til this year to bring our kids. We tried purchasing tickets ahead of time and tried registering our special needs son before hand to not wait and waste time away from park. Now we don’t have purchased tickets but reservations. We have to wait in line that day to purchase tickets. We can’t register our son because we don’t have purchased tickets- just reservation. So now we get to spend time doing that instead of beforehand- when the whole point of registering was to not wait at park. Hoping we aren’t wasting time money and effort just to take our kids there and not get in. For the first time as a family I’m so frustrated and upset. I’m a planner and want this resolved before we spend three hours in traffic getting there. Getting the day off and reservations to not be able to attend park and not positive we will be able to register my son because not even das can tell me what to bring or expect that day for registration. I’m second guessing even bringing family and spending money doing so at this point. We aren’t even at park yet and already issues. And FYI, don’t use your legally married spouses debit card if your profile is under your name - they will flag even if same last name same address- and refuse payment for tickets and can’t purchase after at all unless at park in person!!!! Stupid!!!! Fed up with the whole process and all interactions with employees before just trying to purchase tickets or register child through DAS services. Don’t recommend this app. It doesn’t help and only makes things harder in the long run..ChantellmariemerinoVersion: 7.24
Disappointing AppI used the app to place a food order at Red Rose Tavern. I was given a time window between noon and 12:30 to pick up my food. Upon speaking with the greeter at the door, we looked for my order queue and it said I had nothing in the queue. I had taken a screen shot which included my order number, and she was able to see that I did, in fact, have an order in the queue even though it wasn’t showing in the app. At the same time, I used the app to get in the virtual line for Rise of the Resistance. After scanning the 10 tickets in my group, I got a message back saying our number was 360, and that we wouldn’t be able to enter the queue again for the day. When I went back to check the status, the app said I did not have anything in the queue, again!! Unfortunately, I did not have a screen shot this time saying I was in the virtual line, and after spending the money for a group of ten to come to Disneyland, and following the requirements to go on this ride, we are unable to do so because the app is not functioning properly. In addition, the app says the Indiana Jones ride is temporarily closed, yet I’m standing in front of it right now and it’s open with a 65 minute wait. How will I be compensated for the app’s failure to properly function and allow my group to go on Rise of the Resistance?.Durhe7438&Version: 6.21
New features are buggyThe app has changed significantly since my last visit, and instead of improving the experience, it seems sluggish and buggy. The basic wait time feature is still handy, but managing park tickets and fast passes feels one layer too hidden. When I needed to scan my park ticket for a fast pass return, sometimes the pass would be randomly greyed out. Mobile food orders are a hot mess. I tried to order a Dole Whip and kept getting error messages. Later in the day I tried again, and it turns out my card had been charged during the errors, though I had no indication this happened at the time. Luckily I was still able to reschedule my order pickup so I wasn’t charged for nothing, but real world experience of order pickup was disorganized too. The MaxPass feature could also be more streamlined and intuitive. I didn’t realize I was eligible to schedule another fast pass because the option is only apparent after you tap the little plus sign, which has no accompanying explanatory text, so I missed taking advantage of the max pass for a few hours and didn’t get to use as many fast passes as I could have during my visit. There are good ideas in this version, but the digital experience doesn’t come close to matching the thoughtful planning behind the in person experience..LaluhahVersion: 5.6.0
Wish it worked in the parkTrying to renew my dream key to inspire since 8:30am. I’ve spoken to support 4 times including a supervisor. All cast members including supervisor were very nice and tried their best. I’ve spent a total of almost 7 hour on calls to support. The website first said there was a problem with payment then it moved on to say that I must be a Southern California resident… I am… and even if I wasn’t the SoCal pass is the Imagine not Inspire… IT tickets have been submitted and cast members say I shouldn’t be getting that error. We have exhaustively checked, verified address down to having a period after E. or Ave. and I still get the message. We’ve give over the same process over and over again. I’ve been in the purchase screen 4 different times and I’m still unable to purchase. This is by far the worst all day Disney experience ever! I finally got in a 5th time only for it to say I couldn’t renew on the app before kicking me out again and when i logged back in my pass wasn’t showing up… I’m not in the app, I’m in my browser! Even this review is for the app I’m not on… Rachel the supervisor is supposed to call me back🤞🏼she told me to stay in queue and keep trying… I have 4 more browsers open. 18 minutes, 17 minutes, 49 minutes & 41 minutes. I guess I’ll make another review after I’ve gone through the last 4. It’s almost 6pm and I still haven’t been able to renew. The other cast members who tried to help were Jordan, Carina & Deanne, all were very nice but I was only offered one survey for Rachel, who was also nice. My low scores weren’t based on her it was based on the terrible situation..LmruizVersion: 7.13
The lightning pass is not worth itDecline Lightning Pass and just buy the standard ticket. It’s supposed to cut time in line by booking a time slot for a ride ahead of time. We wanted to schedule the Indiana Jones and the time slot we are given is hours away due to overcrowding. You wait for hours and get there in time only to find out the ride is canceled/broken. We got canceled twice because of this. The thing is, each booking is hours apart and you have to kill time. One person only got on 2 rides in a whole day bc. The worst part: you air sent to a customer experience rep and all they do is regurgitate the fine print that says you are not guaranteed to get the ride you want- seriously, she gave me the fine print disclaimer. Therefore it’s pointless to pay more to go through a shorter line to a ride that is broken. Due to the apps design, finding things is terrible. This app wasn’t properly tested on users so there is constant confusion. Here’s the kicker, if you use the pass on another ride because that’s their fix, they will consider rides like the tea cups as acceptable replacement. If you like particular rides and buy this ticket you are hosed if you can’t get on the rides YOU WANT, they pretty much ignore you.DondimonteVersion: 8.19.0
App User Interface & $20 “Genie+” DisappointingI have no idea how this app has almost 5 stars! Title pretty much says it all - my 3 other friends who used the app agree. User interface is disappointing on many levels - one example is attempting to join restaurant waitlists while in the park. One restaurant would show as having waitlist availability on the search page but when you click on the restaurant, it said waitlist is full, yet when you go back to search page it allows you to join from there. Another frustrating experience is there isn’t one tab or one dedicated place where you can browse through all food options/restaurants in the park. I ended up having to Google restaurants at Disneyland, read through articles to find options and then go back to the app to search the names and find the ones I wanted to join waitlists for. Since availability for restaurant waitlists is highly limited and first come first serve, this wasted a lot of time. Also annoying being on your phone so much while in the park. The app only lets you see available events like fireworks shows on the day of, so you have to wait until the day you’re actually going to Disneyland in order to sufficiently plan out what you want to see. Again time wasted being on your phone when you could enjoy time in the park. Genie+ which was $20 also only allowed us to join one Lightning lane at a time vs. two as advertised. Plus it’s $20 extra to use Lightning lane for the popular Star Wars ride Rise of the Resistance which I don’t remember being notified of before I bought Genie+. Overall much more work to use the app than to not, and to be honest I felt I was able to get on as many rides the last time I went when I didn’t have Genie+. Overall poor experience for such a profitable company..ShelahrochelleVersion: 7.15
Useful tool, but ultimately disappointingIf you’re wondering whether or not you should download this app to use the Genie + function, I say don’t. You end up draining all the battery from your phone and end up spending the rest of the day staring at a screen, stressing out about wait times, and trying to make sense of how to go about using the app. If you’re pressed for time, can only spend one day at the park, and are trying to maximize the amount of rides you go on, you’re better off writing down 8-10 of the rides that are most important to you and your group, doing your research on the many Disney blogs out there, and going to the park with a strategic plan of attack right when it opens to knock out as many as you can before the park gets insane. I went all in, bought a $20 Lightning Pass to get on Rise of the Resistance, spent ANOTHER $20 for the Genie Plus option, and ended up addding another 3 rides in that I wouldn’t have been able to squeeze in without the app, but it wasn’t the optimized, planned out experience that the app promises itself to be. In actual practice, it involves a lot of juggling, going back and forth through the park, and being nickel and dimed out of your money for a marginally heightened experience. You’ll have a much better time if you put your phone down, accept the fact that you can’t do everything in one day, and enjoy the magic that the park has to offer in this special time you have with your loved ones. If you live in Southern California, I’d recommend taking advantage of the Resident Weekday Offer, which allows you to go on three days (that don’t have to be consecutive and can be spread out over months) for not that much more. That way, if there are any attractions that you missed on your first day, you can always come back and fill in the blanks on your next visit..Yutaro_oVersion: 7.0
Not usefulI had this app from when I’ve gone to Disneyland before and it was much easier and helpful then. I may as well have been using my paper map that you can get from the front of the park!! It was very hard to locate anything and the wait times for the rides, the train, and the monorail, were never accurate. When I used this app a few years ago, it was really accurate and if it wasn’t accurate you could update it in real time so that others could see the accurate wait times. This option isn’t offered in this app anymore. Also, it used to be divided up between the Disneyland Park and California Adventure. You could choose which side you wanted to see things for and then go from there. Now it’s all one big map and it’s super confusing to find things. I kept trying to push the locator button to see where I was in the park and that never worked! I tried restarting my phone, closing out the app and re-opening it, I even deleted the app and added it back onto my phone and that didn’t work either. I have an iPhone 8 so it’s not an old phone that wouldn’t be up-to-date on things. It’s a newer phone that shouldn’t have had any issues. I believe that the app needs a lot of work!.BambinimieiVersion: 4.12.1
Needs workThe biggest issue is the constant request to enter the password for your account. I don't understand the point of having this app and all these features if I'm having to constantly log in while walking the park. Also, the app needs to switch to more of a push model. Having to constantly refresh to see the latest wait times, genie availability, etc. is frustrating at best. Most of the time it's infuriating. And get rid of the splash screen and remember where the app was when it switched away. Having it go back to the beginning when I had it where I wanted reduces the usability and increases the frustration. This applies when using the Tip Board too. If you go back to the main screen, if forgets that you selected the Disney California Adventure Park. Between the two behaviors, its incredibly frustrating to use the app in that park. Finally, trying to purchase Genie+ from the My Genie Day page doesn't work--you cannot actually click the button to purchase. I know Disney can do better--they have some of the best developers in the world. Let them do their magic..JszakmeisterVersion: 7.5
Not as good as it used to be to beThe menu on bottom right doesn’t work, the app can’t populate my day with my future plans and reservations just keeps thinking about it, can’t get my key number off of it to find for linking on my sister’s phone or when it needs to be renewed, also it can’t populate Tip Board. Thankful for the search function and map but otherwise doesn’t seem to have anything. I’m confused about D23 seems to be something special on a day last August. This use to be a fabulous app with great info and info quickly available. I know it can be way better. I don’t remember it constantly taking me to website off of the app previously either, so it’s probably best just to use Disneyland Go website instead. Although there you can’t always get a menu on each webpage, so it’s not easy to navigate anymore either. I deleted the app, restarted my phone, uploaded app again, logged in, still same issues. Hope everything is okay in Disney IT, this doesn’t seem like Disney. Wish you all the best and looking forward to future app and website updates:).Be Kind1Version: 8.4
Tickets don’t communicate restrictions!We received comp’d paper tickets a couple years back (had felt sick and left early, also was insanely crowded and not worth it). We had added them to the app to not worry about losing them and didn’t think twice. After years we’d been back a bunch with other tickets and didn’t realize that apparently these tickets had an only after 4pm restriction. For comp’d tickets that is fine, we would not have cared, except only the app didn’t mention this. It just showed a standard 1-day ticket. So, we show up for a leisurely day at 10am and couldn’t get in. Instead had to kill 5-6 hours wandering around the plaza and spending money at Disney’s own restaurants before we could get in. And no help from guest relations either. Even offered to happily pay to upgrade the ticket…no dice.
All around really disappointed. If you ever get a paper ticket of any kind, hang onto it! The Disneyland app fails to capture the info you’ll need. Huge bummer day for us. Mostly sad Disney didn’t care to understand or help us out. For someone who grew up going to Disneyland 10-20 times a year in Orange County, this hit extra hard..BummedDisneyFanVersion: 6.22
It used to be 5 starsSo I loved this app but the last two trips to Disneyland it has almost ruined my experience. Lately it has been signing me out right when I need it the most and then it does not recognize my password the only reason it did not ruin my last trip was because my brother in law was able to get a boarding group on his phone while all my phone did from the two minutes when the park opened to when they gave all boarding passes were all given out was say loading tickets. There is also a glitch with the mobile order as I was able to order but it would give me a error message once submitted. I do like some of the new features like the allergy menus but what good is it when you cannot access the convenient features that you want and need. I mean I wanted to use my boarding pass to go into the park but it would not pull up in the app until I got into the park. Another issue that I hope got resolved as I never found out because a cast member manager had to make the reservation for me was that the app thought I had made two reservations when I only had made one. Please fix these bugs and I will change my rating..RD200000Version: 5.8.1
Nearly unusableThis is the worst app I have ever used. It takes a long time to launch. Basic interactions like scrolling, entering text, and tapping buttons are frustratingly choppy and slow. Use the app sparingly or it will drain your battery very quickly. For getting around the park, it is much better to use a paper map. I was unable to purchase tickets through the app. After creating an account, it claimed that I was too young to log in. I did enter my birthdate correctly, which I confirmed later after this issue eventually cleared itself up. At times it would render a portion of my previously-entered password at strange locations on the screen (regardless of the "show password" checkbox). When purchasing tickets at the park, a Disneyland employee assured me that the MaxPass feature would work well. This was not true. Expect to see "We're having trouble connecting. Please try again." errors, whether connected to LTE or the guest Wifi (which really didn't work at all). MaxPass is a great idea but the execution is poor. I think they know this, based on all the "no refunds" warnings for the $10 MaxPass feature (which should be free). I would expect better from Disney..User3959261559Version: 4.17.0
NOT User FriendlyHotel and park passes were purchased through Costco. We never received actual tickets, just QR codes. When trying to link 5 tickets to the app, it required the e-ticket barcode (which we did not have.) After multiple Google searches, we found that this was a very common issue, and the only advice from Disneyland was “if you purchased them on the Disneyland app, they will be pre-loaded!” Not helpful! No time to sit on the phone on hold to remedy this as we all live very busy lives. We had spent several hours for two months being redirected in circles and were about ready to pile our phones on the check-in desk at the hotel once we arrived. After two more intense hours, clicking around in the app, more google searches, etc, we literally stumbled on the e-tickets! The were in “My Hotel Reservations” and there was a link for vacation package or something. BLOODY H3LL! Do better Disney! The instructions are not clear and our next challenge is going to be figuring out the Genie Service for 3/5 guests. May the force be with us I guess…. We have earned this vacation, but could do without this final stressor..TL_JaggerVersion: 7.3
Horrible experience!First time I’ve had an experience this bad in 37 years of being a disney enthusiast. First the disney site froze while trying to purchase tickets . The site is not friendly with purchasing tickets. And super confusing with tiered pricing . Anyway after a 90 minute hold the cast member hung up on me before completing the requests . I had wanted to do tier 2 Disneyland tickets at 114$ , but there was nothing available unless you buy a park hopper at Around 175$ . Total scam! I never felt scanned by disney , prices are high but this is rediculous! I asked christina, the cast member to find a date when just Disneyland was available. She told me the only day before July was June 2nd, I said great can you walk me through and hold that day for 2, then she hung up . I’m so frustrated and upset ! I bought the tickets and now there’s no day available to reserve . Hopefully I can use these tickets in the future or just get a refund . They are successfully linked to my disney account . But this was a birthday gift for a friend and it’ll be a month after her birthday , ugh.Pgp hillsVersion: 6.16.1
TicketsThis app has always been somewhat confusing to use, particularly with the passes. The reservations listed in your "Future Plans" section are even more confusing now since it seems that the last four digits of the ticket that used to be listed has disappeared. If we have multiple tickets linked to our account and multiple upcoming reservations, it's very difficult to determine which tickets have and have not been used for reservations.
It'd be nice if tickets could list "reserved on (date)" once it becomes a reserved ticket in your list of linked passes. Bringing back the last four digits or some indication of which ticket is reserved in the "Future Plans" list would help as well.
Please also implement a way to change the name on the ticket, too! People's plans change. For example, there have been instances where I've needed to give a ticket to someone else, but the name originally entered for it is now clearly a man's name, etc., and it's caused added confusion when entering the park as an obvious woman. This has been very frustrating..BatsssandcatsssVersion: 7.5
Speaking with with an On-Line Representative to ask a questionI’m very disappointed at the happiest place on earth. I’m not so happy and neither are my children, who were very excited about our upcoming trip to Disney Land.
I called today around 11am and decided to speak to an online representative after spending about an hour searching the downloaded Disneyland app looking for information on how to register my 3 children to make light saber’s during our Disneyland visit. At 11, the person asked how they could help me. I told them why I was there. They asked if I was at the resort already. I said no. So then they told me a representative would be with me when one was available and that I could navigate away because it might take some time. I came back at 5:00pm and they still hadn’t come back to answer my question. It is now currently 6:49pm and they still haven’t responded. First of all, This question doesn’t seem that difficult to answer. And Secondly, This just makes me realize that if you are not at the resort they do t take you seriously or don’t think you are a important customer. That is really bad..Tiki12152001Version: 7.10
Over 15 hoursI’ve spent over 15 hours on chats trying to finalize some accommodations. The wait time has been over two hours each time just to finally get to a person to chat with, and then when I get to a person, the chat will time out so the person disconnects with me saying I “haven’t responded” within five minutes so they close out the window and I have to start all over again. Once I finally was able to request the accommodations, the Chat closed on me AGAIN! I wasn’t able to reconnect. I started the whole chat process over AGAIN, and once I was in there was able to scroll up and see our past conversation, which of course the cast member closed on me since I couldn’t access it. I saw that the cast mender said he added the accommodations to my account. So I went to my account and when I went to my account only half of the accommodations were listed!! Disneyland charges way too much money for tickets/hotels/merchandise, to not be able to afford better service. I’m extremely disappointed, frustrated and stressed over this, definitely not a “Magical”, experience!.KBZHICYVersion: 7.37
User Experience since Genie Update is AwfulThis was the first time I have used the app, which was great, since the Genie updates. The fact that this app passed Disney’s internal User Experience Research process is surprising. Discoverability of finding what you need in the app is more confusing than ever. Trying to find where to even open Genie from the Home Screen took me multiple minutes. The Genie system itself was frequently hard to find the correct information and sometimes it showed the incorrect info. We tried buying a Lightning Lane to Rise of Resistance and our purchase kept failing. Later on it showed we did have a lightning lane, but then it showed multiple times to go. Also finding a premium lightning lane in the app isn’t in the same spot as other lightning lanes so finding information was frustrating. Also on another page it said we had the lightning lane, but for a completely different time. Frequently it would show us lightning lanes available, but we actually couldn’t use them due to already having used them clogging the screen and making discoverability much more difficult.
Even though we linked tickets, photos from Genie plus didn’t show up on everyone’s device. Each action took extra menu taps compared to before which also hindered it being intuitive. Also frequent freezes and crashes in this version of the app. The one thing going for it is the results still worked eventually and mobile ordering worked well. But otherwise the experience is not great compared to earlier versions..WitDarkstarVersion: 7.0
Terrible experience at Disney Adventure Park right now!Many of the main rides are closed and the app is either not updated or updated with inaccurate information. Worst experience I have ever had at a Disney Park, frankly at any park. We just walk around wasting time trying to get on rides that are closed or the wait time is inaccurate. We drove 3000 miles from PA to come here for my son, he has one day here that we spent hundreds of dollars on for a miserable and disappointing time. I asked for some kind of refund or compensation, even a waiver of the fee to use the lightning lane on the radioactive springs race track ride that has been closed the whole day and was told “I’m sorry we can’t do that” what a joke, so much for being avid Disney fans are whole life. This is the ride we wanted to do most together. I don’t want to hear about the “magic”. Fix the rides, the app, update with accurate information and partially compensate us for failing to operate the park in the manor promised and expected by your customers. I’m sure Disney Land will be extremely profitable today regardless of their customers lousy experience.Disgusted customer ,$;’Version: 7.25
Wait time estimates are based on FASTPASS timeWait time estimates are based on FASTPASS times NOT ACTUAL LINE TIMES. The app is nice & integrates well with the parks Wi-Fi. The consistent line time inaccuracy for the Disneyland side of the park makes giving this app a good score impossible as planning your fastpass times to integrate with regular/general admission ride wait times is extremely challenging if not impossible. - We quickly discovered why this sneaky time advertisement was occurring; multiple times throughout the day we were handed the time card lanyard that Disney employees send down the line at entrance of each ride to gauge the line wait times. We watched in every line and NEVER did we see it the hand of anyone we passed in the general admission lineup. Sitting outside of line entrances we watched and still no timecard lanyards were handed to anyone entering regular line (general admission) but instead we’re always handed to a fastpass rider. This false time keeping meant that EVERY line we entered into at the Disneyland side of the park was nearly DOUBLE the wait of what was advertised on the app..:D Hippie Chickie 😀Version: 5.7.0
Won’t let me use my credit cardSo I'm trying to buy tickets. I have a capital one visa. My card denied the first attempt at payment because of security. I had to answer a text from capital one to let them know it was a valid purchase. After that the Disneyland app just kept telling me that the card was no good. The chat advice was useless. I tried changing the billing address, logged out and then back in, did everything they suggested. Finally they told me they could make a reservation for the date we are going so I had to do that. But, I realized that I now won’t have a credit card on my app to use in Disneyland AND I’m going to use the same card to pay at the ticket booth. And they said they can’t guarantee the prices because they are subject to change. If I wasn’t taking a grandchild I’d cancel the whole thing. Walt Disney would be so sad to see what they’ve turned his park into. Oh yeah! I also have 5 pending charges from Disneyland on my card that they said were pending because the merchant had reversed the charges which means the app is dysfunctional..PfbudVersion: 7.35.0
Lines, lines and more.Got the boarding pass for Star Wars. Group 16. Got my fast pass... at 8am the earliest space mountain time was 11:00. Tried to do Peterpan but the ride was closed as it was broken. Star Wars ride was broken too but then started working again. We chose to go to to Star Wars when our group 16 was called. While in line for Star Wars it broke again... been waiting for almost an hour now. 2 kids... 4 and 5 years old. Can’t get out of line or we won’t be given a return pass. Even to pee? It will be well after 130 pm before we get to go... and that’s a big if. From 8 am to 2 pm we will have got to ride space mnt and teacups. My son and I were in line to ride the mattahorn while waiting for our space mnt time, and this too broke. For as much as this day cost us, this shouldn’t be happening. But unfortunately did. Celebrating 2 kids birthdays nonetheless. Should of done Chucky cheese pizza or something. Driving 500 miles for this was not the best choice given the circumstance. It’s the risk you run coming to a place like this. Don’t get your hopes up. Even in a place where “dreams come true”..GogostokerVersion: 5.8.1
Disney can do so much betterThis app is not what I would call user friendly or simple. You have to use this app multiple times to even get a good feel for it. Frequent visitors to Disneyland can likely skate right through this app. Meanwhile. A newbie will find this difficult to navigate. 1) The user should be able to select ALL of the specific attractions they want to knock out and they should ALL show under “my day.” 2) “my day” should have an option to turn off all recommendations. IDGAD what you recommend. I know what I want to do and I don’t want YOUR recommendations taking up space in my”my day” selections. 3) the map should have the ability to look at one “land” at a time. While viewing a specific “land,” the names of the attractions should show on that map. Not a number. When the user clicks on a specific attraction THEN it should tell you what the wait time is. The user shouldn’t have to toggle back and forth to see what attraction corresponds with what number. You guys are taking for granted that all of your visitors are frequent visitors using that map. Frequent visitors probably dont even use the map. 4) restrooms should show on the map NO MATTER WHAT you selected to look at. 5) water filling stations need to be added to the map. I don’t want a sugary drink and I don’t want to purchase a plastic water bottle every time I hydrate.
6) Its pretty stupid that someone who’s paid EXTRA MONEY for lightening line can only reserve one at a time. That wasted so much of my time with all of that dead space. Just let users reserve at least two or three at a time so that can pop in and out and get all of their wants in quickly. I would’ve had so much time available to shop if all of my time wasn’t wasted sitting next to a ride waiting for my time because I’m scared I’ll miss it (like I did once or twice). Do better Disneyland. You’re Disney for Christs sake and Universal had you beat hands down with how their app was set up. VERY EASY. VERY SIMPLE. USER FRIENDLY..3121pinkbabyVersion: 8.4
Photo passI bought the photo pass for the day and places like The Mickey Mouse house where it was indicating there was photo pass, no photographers were there. I remember when photo pass was so much more expensive they were everywhere, now with max pass you can't find even if the app indicates otherwise. Waste of time and money..LeogoneVersion: 4.8
Heavily restricted line bypass - so frustratingThe money you pay for Genie+ and they still put so many refractions around using it… discouraged from doing that again. You’re out the money and also prevented from using the benefits fully..KojachVersion: 7.21
Lightning LineEven when you pay for it still have to wait or book, booking , if you go right away you still have to wait for booking time more then 60 m’⛔️⛔️⛔️⛔️.BoufarikVersion: 7.21
The Magic of Disney Is Gone, Just a Way To UpsellThis just makes you spend your time at Disney looking at a phone. The app shows wait times, which sounds good but just means the masses swarm to any ride with a lower time, so lines jump from 20 to 45 or 60 minutes, in just a couple of minutes. You are better off just going on ones near you than trying to race everyone all the time. Genie+ doesn’t help - we got it to help with a family member with limited ability to stand, and we’re only able to use it for two rides, because the time blocks were so far out. Huge waste of money. The app also is another money grab, advertising paid lightning lanes and restaurants, etc., etc. every time you open it to do anything. Used to go fairly regularly to Disney but won’t be going back again..JjjjjjjjjjjjjjijVersion: 7.21
The worstHonestly the worst UI I’ve ever seen. Can’t believe this is a Disney product. Sucks battery life like crazy on a new iPhone. Slow to load. Super complex to do basic things like book a Lighting Lane. Takes 10 clicks to do one thing. Frankly the Disney team should be embarrassed. The Legoland app (and their fast pass experience) blows this app out of the water..JoelForRealVersion: 7.21
App doesn’t work - bring back fast passTerrible.La grand hommeVersion: 7.21
They soak you for every Penney they can get.Family of four, 1000 $ day still spend whole day waiting in line..PalaprtponbbbVersion: 7.21
Could not complete registrationWould not allow me to enter a city. No matter what we did..DeanbeeVersion: 5.1.1
No consideration for older or old patronsI am 70 trying to make this work is a no go.But you guys should charge me enough work..MarksmlamVersion: 7.21
ChatNobody is replying even though it shows “read”.JustAnnetteVersion: 8.20.0
TicketsApp and webpage won’t accept any form of payment when trying to purchase tickets..Gja1985Version: 8.19.0
Waited for a million yearsNever gonna come back again.卸载美团gogogoVersion: 8.19.0
Trying to buy ticketsTrying to buy park tickets and it’s been almost two hours and still no tickets. It shouldn’t be this hard to buy tickets on line. Can’t even call in and buy tickets because they keep trying to send me to website. Not impressed or happy at all..Rae110104Version: 8.19.0
Lightning pass is a scamMoney wasted, bookings slowly get later and later in the day majority of day is still spent waiting in line.Howard089Version: 8.19.0
Hard to get ticketsThis site is not letting you buy tickets.Bigguns2020Version: 8.18.0
Stuck “Loading”Brutal, I have a dining reservation being held for me for 10 mins but the app is Loading the entire time.Chuck1Chuck2Version: 8.18.0
The worstThe worst.No1967Version: 8.17.0
One of the worst places I’ve been toThe hole making a reservation thing for a ride is so stupid If you want Disney land to be such a magical place then you shouldn’t have people on their phones all the time. The app also sucks it’s super slow and the Google Maps setting kept turning off so whenever I wanted to look at where I am on the map I would have to go turn on the setting again. After being at Disney for 3 days I would say that this place really sucks.Aeson.MVersion: 8.16.0
Closed ridesBunch of rides closed very disappointing.I carhwfesiehrjVersion: 8.16.0
Not user friendlyThe app is a great idea but navigating through the whole thing is just not smooth or clear cut. The app can be so much better with the map, directions on how to get to a ride or area. I would assume that your tickets would be on a home page. No, it’s elsewhere. Create filters when you’re searching. If you find a ride, add more details such as if it is virtual or an actual ride. Lots of changes can be made.
You’re definitely not paying attention to what’s happing around you (not experiencing Disney) because your nose is in the app trying to figure out what is actually going on.
Love the idea of the app. It needs a major overhaul. Test it on an employee that’s never been to Disney..DilschaVersion: 8.15.1
App not working properlyApp is very slow and I can’t see myself in the map. No one in the park was able to help me. The map is very confusing, Universal app is much better.Bfca2012Version: 8.14.1
Continuing LoadingUnable to move ahead to entering email address and purchase tickets..Pyramid LadVersion: 8.14.1
Cannot buy ticketsTrying to buy disney park tickets. The login screen has a loading bar on it. I can still log in and it just resets. I have tried logging in 5x now. Thanks Disney you have ruined my vacation..Annie09987Version: 8.14
This company sucks.What an absolutely gutless move to cave to the corrupt FCC, Sinclair, and Nexstar. They’re not getting another dollar from me (including ESPN and Disney+) til they fix the Kimmel situation..UsernamedutchessVersion: 8.13
Too much loading and spinningI am not enjoying this app. Too much time loading and spinning and it’s hard to link reservations..SuzieQ302Version: 8.12
App locks out magic bands so you need to purchase them all overSigh.. shouldn’t be a surprise, but the app lets you change the bands to other family members, but once you do that they conveniently lock out the band and the only recourse is throwing them away. Going to see a cast member on the park tomorrow. Fingers crossed..User 574838Version: 8.11
Poorly designedThis app tries to do way too much and is poorly organized. Commonly used elements are buried. It needs a redesign with better categorization of key features to make it more intuitive..Wish didn’t have to use itVersion: 8.8
Wait times at CarsAt the park at 8 … 10:09 and still haven’t been on ride… already bought the extra Lightning Pass and another $22 pass required…
9 people $198 for 1 ride!!!!.In happy placeVersion: 8.8
Multi lane passes.This is a terrible way to run your park. We pay so much money and then have to pay more once you’re inside..Marc138Version: 8.8
Can’t add Canadian Credit CardThe Magic of Disneyland already fading and I haven’t even arrived! I just want to make my bookings and I can’t. Disney tech should be better than this. Disappointing!.Sugarcat79Version: 8.8
Rides go offline oftenIf you talk to guest services they will give you a lecture on their policies..Toxic733383Version: 8.7
Unable to sign into Disney account when purchasing tickets.The process to sign into a Disney account once you decide to buy tickets does not work. It constantly says “loading” but never actually logs in. Worked with support and upgrade app and no changes. Super frustrating..Aliykat_Version: 8.7
Useless app. Lighten a scamThis app is useless. And the lighting option is a scam. I paid money for it and was not able to use it on one single ride. Pls give me my money back!!.Elio12335mmmmVersion: 8.7
App troubleCan’t log onto my app to make dining reservations. so frustrating..SamhosieVersion: 8.7
Not easy to useNot easy to use. Keeps asking for my enter my email and password. Very confusing to link your passes.The bowie affairVersion: 8.6.1
What’s going on?So this place is ridiculously busy. It’s unclear what the Pass options actually offer. And as long as you don’t mind, waiting an hour for ride, which they should warn you about, be prepared to wait and wait and wait. They are just not clear. It’s also not clear what options exist to get to the front of the line?.C_D_JVersion: 8.6.1
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