Klara – Patient Communication Customer Service

Klara – Patient communication Positive Reviews

Superb Patient Communication SoftwareThe three C’s related to superb patient care include caring professionals, compassion and communication. Klara expedites the communication process in an extremely efficient manner that my patients really appreciate. We are able to communicate with our patients in an efficient user friendly manner that reduces or eliminates phone call waiting time and expedites the process for everyone involved. Our staff send patients their referral information via Klara, communicate about missed appointments through Klara, and send patients treatment plans, lab work data and other test results via Klara to name just a few of the benefits. Voice phone call messages are transcribed into Klara text messages which our staff can more efficiently respond to. We found that our electronic health record patient portal system was too cumbersome to use. Less than 10% of our patients got enrolled and utilized the system. When we switched to Klara, we achieved greater than an 80% utilization rate by our patients. Regardless of the patient’s computer skills and educational background, we were able to enroll them in less than 30 seconds compared to over five minutes with the patient portal. In summary, Klara has been a great asset to our medical practice and has become our go to #1 patient communication/engagement software tool. If you’re looking for a more efficient tool to communicate with your patients, I would highly recommend looking at Klara..EABHMGVersion: 1.10.1

Better response times!I made a comment that I couldn’t get a call back when I left a message calling with a question or just trying to get some clarification. Usually I never got a call back! At least with Klara, I have gotten a response to my questions within a day. **The response time has changed this week. I am back to being frustrated with NO answers again! I called Friday with a problem about my pain medicines that needed a refill for the next month. For some unknown reason, my refills had been sent to a new and unknown pharmacy, even though my medical file listed my pharmacy as Walgreens in Collinsville. The new pharmacy was a small one, and didn’t have one of my medicines. They knew they could order the medicine, but there was a minimum order to deal with. Pharmacies must dispose of expired medicines, and loose money if this happens often. The owner of the pharmacy requested that I get my prescriptions at my regular pharmacy. Fine by me, since they were also more expensive. This problem happened again this month! I have been trying to get them to move my scripts using Klara, but I have been ignored since Friday. Hey! These are medicines I need to control my pain! This is not making me very happy!.WhisperanVersion: 1.9.98

Outstanding CareI cannot share enough praise for the care and attention and compassion I received from Nurse Karen and the Staff at Dr. Sanders office ! Starting with my first phone call to his office in 2019, Suzy answered all my questions and concerns with great detail and enthusiasm. Danielle also took great care in scheduling me and accommodating my questions and explaining the planning of procedures. To my most recent experience, post surgery with Nurse Karen, answering all my questions with such detail and love - early morning, late night and weekends calls and texts. You are always in touch with someone who can help you, if needed. And Dr. Sanders… I felt totally comfortable with his kind approach and his vision for me as well as hearing what I wanted. I was 100% confident in his care. I am still healing, however, I saw the results immediately and each day going forward, I see the results and they are fabulous. I did not want to look 25… rather, to look refreshed and natural. Also, I highly recommend you go to Norma’s Cottage for aftercare … they are angels. I am more than happy to give Dr. Sanders and his entire Team the highest of recommendations! And I am happy to talk to anyone about my procedures and my experience. Ask Suzy for my number. Good luck, do it, you’ll feel so much more confident and happy. Best always, Mary FitzGerald.Mary C. FitzVersion: 1.19.0

Eastern New Mexico Foot and AnkleWe are a very small office of 6 people, including the doctor. We really enjoy using Klara to talk to our patients. It’s much more personable than a 3rd party text from a robot. It’s very helpful in getting information to patient’s that is much easier accessed online. I recently set up our Patient Registration forms where the patient’s can fill them out before their appointment through Klara and I think it’s just wonderful! I’m pleased that Klara is always getting updated with new features and the staff is great at replying to our specific concerns and questions..ENMFA Med AsstVersion: 1.9.96

Easier than my portalI am both doctor and patient and I cannot stress how happy I am I decided to buy Klara. It is like night and day from when I used to call my patients for labs or was constantly getting complaints from patients because my staff never got in touch with them. It seems like even my Office Manager has more time now and is happier because she always knows what’s going on with patients. My dermatologist uses it so when I go for Botox, I get to experience the patient side as well. Really cool and less hassle.Lns92Version: 1.9.77

Please, all doctors get this!KLARA makes everything about going to the doctor so much easier!!! I hate having to call my doctor’s office for any reason because they never answer (I get it, they re really busy!). When the staff calls back, I’m always at work and can’t answer so the phone tag begins. I love being able to send a quick text to my doctor’s office using KLARA. I actually schedule my routine appointments now since it’s a quick text message. Love it!.RVA_728Version: 1.9.80

Wish I received notificationsThis app has been great to communicate with my doctor’s office but I don’t receive notifications that I have a message from my doctor. I have to keep opening and checking the app to see if I have a message when we are communicating back and forth. And yes I do have the settings on to receive notifications. The help bot was not helpful and I waited more than 20 minutes for human help but didn’t have time to wait longer. Next time I will just call the office instead of using the app..FusanneVersion: 1.11.0

Very easily accessibleWe all text- why shouldn’t Doctors and their employees? This is much quicker than waiting on the phone or being transferred to several people. It works wonderful in Dr. Hasen’s office in Naples and I think most patients and providers would be delighted to have their communication via text because it makes everyone easily accessible..Sunshine LanningVersion: 1.9.92

VAndersonI love using Klara. It eliminates having to leave a message for a nurse in a voice mail. And you get an answer much more quickly than when a nurse has to stop what she is doing to return a call. My only complaint is having to scroll to find your birth year. I think a phone-type number system would be easier for people like me who have scroll really far back to find my birth year..Anderson9283Version: 1.16.0

Easy User Interface, Somewhat Congested InboxThis app is really nice for communicating more quickly with my doctor. The user interface is very simple. However, I wish conversations I have between them and ones with their office staff were separable into their own message threads. When they get lumped together, it gets confusing. My doctor's receptionist ends up receiving and having to transfer some messages intended for him. Otherwise, it's a very convenient app!.Jayriff987Version: 1.9.96

ProfessionalismI can’t tell you how much this app helps me stay on track! I have multiple sclerosis and frequently have to be reminded of MANY THINGS! Thanks to your quick responses to my questions and your explanations, I am able to remember and understand what I am required to do! Thank you! 😊.NanciiiyVersion: 1.16.0

Great Tool for Medical CommunicationI’ve been using Klara for 6 months now and have seen no bugs/issues within the app. I only ever had one communication thread at a time, but the messages come in within a couple minutes of my Dr sending the message. Attaching documents and pictures in easy too..MovingmtnsVersion: 1.9.97

Two key issues.Couple key issues. First, very very frequently, there are issues with audio during telemedicine visits. It is a huge issue. It happens on every device, and is most definitely a Klara issue and not a device issue. Second, the program logs me out very frequently, and I have to input my whole password again. The face identification doesn’t happen..Sttag01Version: 1.17.0

Terrific instant communication with my surgery teamJust love this app for the ease of instant communication with my surgeons and their support teams. 24/7. Non intrusive. Can send/receive pics too. Provides both peace of mind and incredible valuable support. Love it. Any practice that DOESN’T have it will be at a disadvantage..Doyoga365Version: 1.9.94

Not as good as Zoom for video conferencing but great in other areas.It’s not perfect but hopefully the software engineers listen. And I don’t think they are. But we have so much patient information and workflow out into KLARA that it is too much workload to move to another platform. It’s kind of like a marriage and you have a covenant and it’s like, is this is as good as it gets? And you just settle. That’s what it’s like with KLARA..Holistic PediatricianVersion: 1.17.0

Convenience is awesomeI love being able to get in touch with my doctor’s office without having to call and leave voice messages. Their response is most often quicker on Klara..Gr8tedaneluvr3Version: 1.15.0

Does its job, but slightly malfunctional?The app doesn't ever seem to remember when I check "remember this device." Everytime I log in, I need to put my DOB again, despite the app saying it'll remember me for 30 days. Besides that, it's fine, just a little annoying..JunkbunkVersion: 1.26.0

Great way to contact our Doc when it’s not urgentI love Klara. I know we can get in touch w the doc’s office and get a reply. It’s great for asking questions or needing refills. It’s even good for when I have a concern that needs fairly prompt attention. Our doc office is really good about responding on Klara..IowaGal5Version: 1.10.1

Why don’t all Dr’s use this?I love love love this app, it’s so easy to use and I don’t have to sit on hold listening to awful music waiting for someone to pick up just to say they will get a message to the Dr. with this app, I’m texting the office staff or if need be I’m texting the Dr. directly..Cur1ysueVersion: 1.9.96

Outstanding AppThis is a great way to be able to stay in contact with your doctor without having to email or call the office. Very simple to use and effective!.WhazupyallVersion: 1.17.0

Needs ImprovementThe app uses Face ID yet I have to sign in with the phone number and add DOB every time I use it. The OAuth Session needs to be longer than 1 hour. Additionally if there’s a way to remember device for 90 days that would be great, if FaceID is in use I expect not having to sign in as a patient every time..Amer.mugVersion: 1.26.0

Fast and Easy way to communicateFast and easy if I have a question or need to communicate with the office about medical questions, appointments or need clarification of something such as a medication. I usually get a response with in minutes..MMMLLLLLCCCVersion: 1.10.1

User friendlyThis is the most user friendly patient portal I have ever used. I would rather use this than make a phone call..Speech Mom 67Version: 1.10.4

App Keeps Me Connected To My DoctorAll the information between my doctor & I about appointments or any other information is right at my fingertips! I can usually expect an immediate response, which is awesome!.Glasshouse21Version: 1.9.98

Love Klara!!!!It’s great because there is always someone that will help with whatever issues I’m having so that I don’t have to come in and pay for an office visit. 🙂.SClunanVersion: 1.16.0

Great App!I love being able to communicate directly and quickly with the clinic. It is pretty easy to understand and get the hang of. I definitely recommend app and it has helped me out a lot..Nickname2911Version: 1.9.96

Love how accessible my doctor is nowThis is a great way to communicate with your doctor. My doctor feels so much more accessible. Instead of calling and leaving a message and hoping they get back to you. Love it!.Real parents!Version: 1.9.92

Lori McKGetting messages and response in the same day from the nurse is a great system. I know the message is received. Bethany is typically quick to respond. I wish other doctor offices would take note...LgmckVersion: 1.9.96

ListsI am happy with Kiara, but not with my doctors office and were very inefficient. I have an appointment for 1 o’clock and they left a message that my appointment is at 12:30 tomorrow Just what is wrong with that office?.P8tiotMomVersion: 1.15.0

CustomerLike being able to get answers right away.Terrible TeenaVersion: 1.10.1

Very ConvenientI like that I can upload documents and images right from my phone. I also appreciate being able to ask the doctor questions in between visits..Dk sag harborVersion: 1.10.2

When it’s workingWhen it works it’s an amazing way to quickly communicate with my doctor. When it’s not working and it’s trying to fix itself or someone else is; it’s ridiculous..Rodblox7Version: 1.10.1

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 1.31.0

Klara – Patient communication Negative Reviews

So bad I’m switching to another doctor just to avoid using this appHow am I supposed to communicate with my doctor instead of random people who work at a company her practice is now under? My health is not longer private, because everyone there can see these messages. ON TOP OF THAT - there is someone who used to have my phone number still linked to the app. When I asked for that provider to be removed, I was told that it went against HIPAA and that I would have to contact the provider myself - which, guess what - ALSO is a HIPAA issue. I’ve never been to the provider and have no way of removing them, but the biggest issues is not being able to reach my doctor without going through multiple people.. and even then my health info is visible to all of those people. Like it says in the title - this app is so bad that I’m switching to a new doctor so that I don’t have to use it anymore..BoogieBottomVersion: 1.26.0

Leaving my doc because of this ridiculous appI absolutely hate this app. I have to enter my credentials, all of them, every single time I use the app, even though I select the box to remember me for 30 days. In an exchange with my provider, it is completely aggravating to have to enter all of that for every single exchange. Anyone in my provider’s office can see what I have written. The app does not allow me to address it to a particular person. I know from talking to staff that they have all seen what I write to my doctor. That includes the front office staff. The office I work with relies on this app. It makes even simple communications so very frustrating. So I am leaving my allergist/immunologist to work with a practitioner who has a more functional system for communications..Laurel-girlVersion: 1.23.1

No appointment reminderI made an appointment with a doc who uses this app. The appointment was about a month later. I failed to add it to my calendar - I was getting on a plane and would be traveling for a month and completely blanked on that. I knew the appointment was at some point in the week after my return and should have called to confirm. That’s on me. However, every doctor I’ve ever seen (as well as my hair stylist) has sent me some sort of reminder a day or so ahead of the appointment. This one? Zippo. Again, I should have added it to my calendar immediately, but you’d think someone using such a “sophisticated” app would have a way to send out reminders of upcoming appointments. I received an automated notice that I had MISSED my appointment, however it would be nice to get notice 24-48 hours BEFORE the appointment. Lesson learned!.Zebbie;&&842.,)773Version: 1.9.98

This app keeps you from accessing important medical informationDon’t you love having to check your text messages, AND your email, AND put in your birthday every time you open the app, even when you say don’t do it again for 30 days? Well you’ll love this poorly designed app. I’m not too great at contacting doctors and getting information I need from said doctors, so when it gives me an entire obstacle course to go through just to see what phone number I need, it’s very discouraging and I end up putting off getting medical information and scheduling important appointments because this app feels like it needs to get you to open the worlds toughest safe every time you want to look at something so simple..The Pounds Family accountVersion: 1.26.0

Only using because I have toMy biggest issue is that every time I attempt to sign in, I have to put my birthdate. This is after checking the box that says remember me for 30 days. I will not give the app any biometric information but it still asks if I choose that the account is mine. I submitted something to support and they didn’t seem bothered about my issue. It’s definitely a bug that they need to fix but they don’t care. It would also be helpful to have different folders for all the different people I have communicated with in the app. Wouldn’t recommend the app to anyone and have to keep using it because my doctor requires it..NTigVersion: 1.26.0

Completely failed for Dr. meetingFor my appointment, I open klara at the correct time. The doctor could not see me or hear me, even though I gave Klara permission to access my microphone and camera. I was literally yelling and also typing messages in the box, but he was seeing and hearing absolutely nothing, so he disconnected. It turns out the klara allowed him to create a separate instance, and he was sitting there, and I was in the first instance, but Klara did not make the connection or tell him that I was in that first instance. What a failure. I’m gonna try to avoid it if it all possible..Cal AnctusVersion: 1.23.1

Great in the past but super buggy nowBeen using Klara for a while and it has been effective at what it does, but now it bugs out every time i use it. Notifications don’t work, it will randomly tell me my account credentials cant be found, asking for and sending codes to my phone constantly, long loading screens. The new update must be causing this because it did not happen in the past. Please fix these bugs/update, i want to continue using the app as smoothly as i have in the past. Great concept though!.Roberto GabaloneVersion: 1.17.0

Just doesn’t deliverPreview and demo was great and staff was friendly. Then you sign the contract which is a minimum of 1 year and everything changes. App is not a simple to set up, use and does not deliver what they said it could. One of the answers I received was “I’m sure we can do that but I’ll have to check with support on the details.” Then, “I’m sorry that just won’t work with the system.” My fault for signing too quickly. Support is laughable. Appt times are difficult to get because Fred likes his vacations and his appt windows are minimal. Do yourself a favor and find another communications system. I know I will as soon as possible..CarriersixVersion: 1.9.77

Very unhappy!!Had an MRI week and a half ago of my back, I am in excruciating pain can hardly walk! The doctor has neglected to call me back he had the results last Thursday that’s five days after he got the results he still hasn’t gotten back to me with my results! This is inhuman to let someone continue hurting without a plan ofPossible recovery. I can’t sleep at night because of the pain and again he’s had my results for five days without a phone call. I’ve even called and left messages for him to call me and I seem to fall through the cracks with someone!.Dottie BrannonVersion: 1.10.4

Could be goodI appreciate what you’re doing here but the amount of security on the app is absurd. I constantly have to verify and reverify my personal information, phone number, date of birth. Nobody else uses my phone. Why is this Fort Knox? Old people must hate this thing. Easier to just call the doctor for them rather than scroll back to 1942 every time they want to see what their doctor messaged them. Make it an option to reduce security at least. It my information. I should have control over how secure access is on my end..@ejcVersion: 1.26.0

Awful patient portalWhere to start? First of all, the text messages generated by the app doesn’t actually switch you to the app, it just opens a new browser window. The stay logged in for 30 days doesn’t do what it says it’ll do and you’ll have to sign in every time anyways. The video call option doesn’t open up the app but instead tries to have the call on a browser. It’s been a miserable experience using the app and honestly I think the developers have designed the app to ensure the users are miserable.JoeBaeBaeVersion: 1.20.4

App is Worse than BrowserI've found it's easier just to use the browser links from texts than this app. I always have to re login each time with 2 factor authentication. Also I have to re enter my phone number after clicking it. This app adds no value over the website of Klara. It's just buggy and annoying to use. Also it's worse than other patient communication apps I've used with other doctors..Dc1331Version: 1.26.0

Great except it logs you out every 5 minutesHaving to log in every 5 minutes is a bit infuriating. Why can’t I just use Face ID to log in if you’re going to force me to log out after 5 minutes away from the app? My bank is more secure and less annoying than this app. To be clear, being able to message/text your doctor is a good thing and I like the idea in general.. but I do not like how often I have to log in. This problem persists on the web as well..Bmoore46Version: 1.20.4

Are you guys even there?It’s been 3 days now of me just saying hello and getting a message saying “this is a confirmation that your message has been sent. Someone will reply to you shortly” and yet no one responds back FOR 3 DAYS IN A ROW. Just messaged again at 8:50 AM (mountain time, so basically 9:30 for them) and no response and did it again at 9:30 AM and still no response and just checked to see that it just said “we’ll be back tomorrow at 8 AM to 5:30 PM again for the third day... thanks guys really good customer service 👌.Kevin KhaidavVersion: 1.9.96

App sends you to the website anywayThe app doesn’t remember the patient. You still have to enter their data every time even though it says that it will remember the patient for 30 days. The app sends you to their website for submission of questions / answers and it includes some delays. There doesn’t seem to be much practical use for the app because I can do the same actions without the delay directly through the website..HimoeVersion: 1.20.1

Not patient friendlyI do not like this app. It requires excessive logging in and credential checking every single time you interact with it regardless of checking the box to stay logged in for 30 days. Also, you are unable to send messages to specific doctors or practitioners, thereby making your personal, medical messages available to the entire office staff who access the system. Seems like it could lead to HIPAA violations..Cory R CVersion: 1.24.0

No option to change the itty bitty typeface sizeI’m a person over 40 - as are fully 75% of the people who make medical appointments. Can you explain why the typeface on your app is so small? And why is there no option to increase or change the size? I actively make appointments for myself, and several family members on this crappy app and each and every experience makes me dislike it even more..IlovethecubsVersion: 1.23.0

Doesn’t work!!For an app that’s supposed to help the patient communicate quickly with their healthcare provider, it is useless if the app doesn’t ever get past the intro screen. I spent about 15 minutes trying to get the app running. But no matter how many times or what I tried, it never gets past the patient question and then text verification. To say I am extremely frustrated is an understatement..Queen_essVersion: 1.20.3

Logging in is weirdEvery time I log in it takes like 3 tries. Because on the second try it says I’m already logged in and that’s it… so then I have to jump through the hoops of verifying my phone number and email for a third time. I’m not sure what’s happening but it’s annoying..Chris P nuggetsVersion: 1.26.0

Payoneer 💰Payoneer is an online payment platform that lets you transfer money from any corner of the world! A best and must have payment service for every blogger, traveler, freelancer, affiliate marketer, consultant, virtual assistant, business person, online sellers, and receivers. Earn $25 for free by joining Payoneer. Sign Up Now!AdvertorialVersion: 1.31.0