Microsoft Solitaire Collection Customer Service

LOVE the new “undo all” option. Finally!! Thank you Things that makes this a GOOD app: -add free -graphics are bright and more modern than other apps -can choose the level or random -bonus games -press undo as many times as you want -it saves your game if you close the app -there are other types of games included -good setting choices -nostalgic card backs from OG Microsoft game Things that would make this a PERFECT app: -the HINT glitches.. it also moves slower than me. Wish it were faster and more accurate. -The “you’ve run out of moves” glitches.. I have to try and trigger it by pressing HINT multiple times. -I would like a “Restart game” option available at all times. Right now it’s only an option when you’ve run out of moves, and you have to work to trigger that pop up by pressing HINT and the cards, back and forth, repeatedly. Very annoying. -I would like there to be an icon to know if a game is solvable. I sometimes restart the game 4x in an attempt to solve it… many times I finally do, other times I don’t think it’s possible. I wish there were an option to see if it is a solvable game. It could be a setting option or something that requires 2 clicks in order to see (so it doesn’t ruin the gameplay experience). I have bought other solitaire apps recently but this is the best one, in spite of the glitches. The others have graphics that look older and yellowed, or a limited “undo” per game. I would even be willing to pay a slightly higher price to have these features in my game, as they would improve an already good app. Thank you

EDIT: I’m an idiot and these games are 4 suit. I wasn’t paying attention and the games didn’t label them as 4 suit so I didn’t realize. Disregard. A weird number of Spider Solitaire games in the star club packs are consistently glitchy in a very specific way I haven’t seen in any daily challenge, event, or regular games. The cards just don’t act right—random cards will not act like they belong to any suit, so while you have a red 3 on a red 4, for example, the game won’t let you move these cards together. But putting that same red 3 on a black 4 will also not let you move it. This glitch makes probably 20 games or so completely unplayable, which is unfortunate, because I like to complete challenges and packs and seeing these star club packs unfinished leaves me a bit unsatisfied. That being said, this is by and large the best solitaire app in the app store. Lots of ways to play, and lots of incentives to keep it interesting. It does seem that they changed some things about the daily challenges to make it easier to earn the monthly badges, which I’m not a huge fan of. Just seems weird to be able to get a diamond badge after completing less than half of the month. Doesn’t affect gameplay at all though, just a small thing.

This is the best gameplay, most attractive and satisfying graphics and interaction of any solitaire game out there by far. That’s why I keep playing it. I just wish the Microsoft underneath didn’t cause so much suckage. The game is obsessed with your internet connection, even though it really shouldn’t need it to play a card game!! It takes forever uploading and downloading... nothing, before you can play it, and after each game, and if your connection has changed, like from WiFi to cell, or to a different WiFi, it doesn’t cache the data and try on the new connection - no, it freaks out and won’t save your score and won’t let you continue playing. It also downloads some unnamed “new content’ constantly, then forgets it the next time you open the app, and downloads it again! And the themes- apparently what it’s supposed to have downloaded (you get to dismiss two messages every time it tries!!) are still screwed up every time you play, and when you fix them (which usually only lasts 1 session) it wants to download then yet again! Wow. So after writing all this down it’s clear I need to play a less visually slick solitaire game that isn’t so annoying. Again, the gameplay is the best, but the annoying bugs ruin it.

The games are fine, the graphics are good, the art is decent, there’s a good breadth of art. The problem is that I like to play competitions and too often I’ll be in the middle of playing and the game will dump me out or freeze. Case in point the anniversary games. I got not quite a third of the way through the whole thing, finished a klondike game and the screen froze as I was waiting for my score to be counted and the next game to show up. This has happened too damned many times, and it’s super frustrating, especially when I’m doing well and bam! I’m locked out. My choices are wait and wait to see if somehow the glitch fixes itself (almost never happens), close the game, reopen it and then have to replay the game I just finished, or just give up. Lately I’ve been choosing just give up on it completely. What’s the point? By the time I get back in and replay my last game it doesn’t matter how well I’ve been doing, the time lost gives me an insurmountable handicap. It’s especially painful when it’s a very long match with a lot of points like the anniversary game play was. I am beginning to think there’s no reason for me to keep my premium membership on the site when I get shafted by it so often. It’s too bad because this is the game I play the most. I really enjoy it—when it works.

I think this is an amazing app platform to play solitaire on, as I have been playing on it for years now. Though, with the newest update that allows you to play a bonus game after achieving a certain level, I have been running into the issue of the game crashing and the app closing as soon as I've completed the bonus game. Then as soon as I open the app again, it says I have to resume the game and puts me back a few turns. After the first two times it happened, I thought it was maybe just an issue with my device and tried to restart it, but then it continued to crash, even after switching to another mobile device and even my desktop computer. This needs to be fixed. I've been a loyal player on this app for nearly six years now and I've never been so disappointed with the app before until this newest update. Please fix the bug that crashes the game and app so more players can enjoy it to its fullest extent. Thank you for your time and thank you for an amazing solitaire platform!

I absolutely love this game. I love Solitaire (solitaire is a collection of games. Yes, I know I love all of them.) but something’s wrong with the Klondike game every time I play Grandmaster exactly at three minutes the game ends and there’s no more moves I’ve been trying for days and it used to work but every single time at exactly 3:00 minutes there’s no more plays in the game ends idk if there need to be an update or something but it’s making me sad… I love this game and Ive been playing it for years even on grandmaster and never had this problem the option for reporting a problem hasn’t been working either so I’m making a review but I did five stars because I still LOVE it I just want this problem fixed please. Please don’t make me use another Klondike app. I’ve been using this solitaire collection app since 2015. Please fix this problem

I’ve been playing this collection for years & all of a sudden an ad will play & you can’t X out of it. It blocks the game play. It only started doing this in the last week to ten days. Please fix this issue, I play solitaire before bed to relax, now I can’t. This really is the best solitaire game out there. HELP! I’m still having an issue with the game being blocked by not being able to x out of an ad! It’s extremely annoying! Come on! Get this fixed! I hate to think that after years of play I’ll have to ditch this game! At the very least acknowledge that you’re working on this problem or let me know that it’s not something you can fix . I have looked into this problem myself since y’all don’t seem to care! It’s Liftoff advertising! It doesn’t allow you to x out of the current ad by blocking the game your trying to play. This has happened to me with Microsoft Word as well so I’m assuming(and I know full well what that word means) that Microsoft is having issues with Liftoff. Settle what ever it is so your user can continue playing!!!

I’ve tried multiple solitaire apps and this one is the best. I love the 5 different types of solitaire so that you have some variety. My favorite part of the app is the daily challenges they have (5 per day) and there are other challenges like the daily events. There’s a good range in difficulty so you can be challenged (expert/master) or just play for fun (easy). They’ve definitely figured out how to get people hooked on their app with all their challenges, badges and awards! My only problem with the app is that there is often a glitch in the daily events. You are timed on how long it takes you to complete all events and ranked based on your time. However sometimes the game times out and you have to do the puzzle over and sometimes it will count time you are not playing (for example, I did half the challenges, came back and it added the 5 1/2 hours break to my time). It’s not the biggest deal but if you’re being ranked based on your time it would be nice if the time was accurate. It would also be nice to be able to pause while you’re playing.

I love this application with the exception that when finishing a challenge, if you are disconnected from internet, the only way you can get back to the game is by closing the application and starting the challenge once again. You will be in a loop hole if playing the same game you finished but the sad story is that the challenge is timed and the clock does not stop till you finally get your score and can move on to the next challenge. Even after you close the application, the clock continues. Developers should develop a memory bank where the application can acknowledge it disconnected, save your progress and stop the clock. This is critical because every challenge is timed! It is weird that you never find out when it disconnects till you finish the challenge and are waiting for the score to appear so you can move on. Other than this, this application is the best I have ever played. Wish someone could look into making a patch to fix this. I don’t know if it just happens to me because I am using an iPad or it happens to any one on any other platform.

I really like the daily events, you can replay the same game till you get it (and in the other sections as well) whereas most solitaire games if you give up, you simply move on to the next game. Liking competition, the events give you incentive to go as fast as you can, BUT the biggest downside is there is no pause. Sometimes when you thought you finished a game, put your phone down and come back, your time may be 5 hours… I also wish there were more events so you can pick a long or short one sometimes on a Sunday I sit to play and there are 5 easy ones finished in 10 minutes then on Monday when I have a hectic there’s 30 games in the event. Maybe put a long and short per day? Finally why are there gaps between starting and stopping different times each day?? Make each open for 24 hours, or 23 and one hour pause… Game is great but these things are irritating!

Well I guess you didn’t like my review because while I was writing it it disappeared sounds very much like Microsoft. It’s pretty much why I went to Apple with everything but I chose to download some of your games because they seem to be helpful for my mind since my stroke. Although, I paid for the ads to be gone for one of the games you would think that you would just do that across-the-board for those two or three different games. I’ve got the solitaire and the word game but you would think that you would just do that across-the-board ——because that’s just crappy ——you want somebody to pay something to remove ads for each individual one—— it’s either gonna be 10 bucks for a year or two bucks a month FOR EACH GAME and that’s just seriously WRONG. Y’ALL just wanna make a buck every way you can but I’m definitely canceling the other one and I’ll just live with the ads or quit playing.

I feel I need to post this comment and warn others who might be playing with young people or could be triggered. I very much enjoy this app and was a new player. I've seen in other comments from developers that they have no control over the ads or content. An ad showed a graphic design game with a beautiful, innocent young woman dressed somewhat like a princess. the burly arm of a male appears wearing armor and defensive adornments. he was given choices about interacting with the princess--take a bath/have dinner, etc. of course he chose "take a bath." the next directive was " take off her underwear" and she recoiled and looked scared when the arm reached out and started to remove her veil. at that point the ad went to title and i dont remember the name. I was horrified at this insinuation of rape.I had to close the game. when i play now, every time an ad appears i fear it is that one. very stressful for me when i play this game for enjoyment.

I play Klondike solitaire frequently, over 2,200 times. I play it different the most people. I like to use easy settings and just try to beat my time. My best time is 1:06. 3 things I’d really like to see in a future version: 1) I really wish the bar at the bottom at least had an option to always stay visible. A lot of times I’m reaching for a button on the bottom and accidentally close it. That can be annoying when I’m trying to play as fast as I can. 2) it would be a really interesting feature if you could re-play a deck at then end of the game... or even save a deck so it can be played again at a later date (possibly multiple times). 3) it would be fun to be able to see more stats, average game time, etc. ideally it would be awesome to see a graph with game time on the y axis and date played on the x axis (plots points would be red or green for win or loss). Then I could see how I’m doing over time.

I love the game since first playing it on my pc years ago. I also participate in the tournaments. However, my main gross with this game is that whenever an ad comes up “before” I start a tournament game, it counts towards the time I actually do spend while playing. Last night I put the phone down during an ad and got up watching tv. 3 hours later, I take the phone up to close the ad and start the game. Lo and behold, when I finished playing the “easy” game in less than 2 minutes, I see the total time for a little over 3 hours!!!!! And God forbid I should have some internet issues “after” I’ve completed a game because the clock is still ticking away until the connection returns!!!! This is extremely frustrating and a huge turn off to play the tournaments anymore until last night but now I’m back to sticking to the daily challenges only unless this “glitch” is fixed.

I’ve been using this app for years and I love the games and simplicity of the interface. The ads are expected, the required internet connection is bearable, and the subscription offer pop ups only happen every so often. My only complaint is that when you’re competing in an event and you don’t finish the challenge.. the timer keeps going! For example, yesterday I was waiting for a friend in my car, playing the Solitaire Celebrities event. I was halfway through a Spider game when I had to leave, so I hit the back arrow to exit the challenge, came back before bed to finish it and the timer literally said it took 12 ***HOURS*** for me to finish it. I went from 3rd place down to 19th. I probably shouldn’t care so much about this but it’s really annoying that there’s not a way to stop the timer even if you exit the challenge.

This has been my favorite game for many years. I look forward to the Daily Challenges and Events. As of yesterday April 29, 2022 the games will no longer load. When I click to open a game to play it appears to try to play an ad but gets stuck on a black screen with the white swirling dots. I have 2 different iPads. The same thing happens on both. I can play on my Samsung phone without issue. The phone is much smaller and not as enjoyable as the larger iPads. I have uninstalled and reinstalled the app but I get the same black screen. I do not see anyway to report this to support for assistance. I have searched for resolution online and found many complaints of this occurring on iPad. None of the suggested fixes have worked. Please help get this fixed ASAP.

I like this app very much, and have been using it a few days now. There’s way too many frills and unnecessary features (tournaments, rewards, and so on) but I’ve just been ignoring all that stuff and enjoying the very well-made game. Now the ads… they are infrequent and not too annoying, but I’ve run into a problem. I like to listen to stuff in the background on my phone while I play solitaire but every time an ad pops up, whatever I’m listening to pauses. I mute the ad, which on other apps would cause the audio to continue where it left off, but in this case I actually have to exit the app and manually hit play on the audio. This is quickly becoming the most irritating thing on the game for me. I don’t know who reads these reviews (hi there, whoever you are!) but this would be a very much appreciated improvement. Thank you!

I was using this program for years without any issues and then they “updated” it, added “ads” and it’s turned into a buggy piece of garbage. Since they added the ads it frequently takes five minutes or more before you can start another game after completing one. Often after the ad plays you have to wait with a completely dark screen for five minutes or more before the game even starts again. If I could give it zero stars I would. Also it frequently goes completely dark after completing a game and says that it is loading and remains that way for so long that you just have to shut off and wait over an hour in order to play it again. Not recommended for anyone.

Lately there are people earning in less than a third of the time it would take to win in good shape. And that’s what happens these weeks, when the AI has come in to make many things easier for you on your devices. But what purpose does the machine have to play for you? Does it make you smarter? It’s ridiculous. Those who play with AI don’t even exercise their brains. And it also makes the game unfair. It was enough with players with more than three accounts and different names, won games after they have lost 3 or 4 games with their other accounts, from those losses they learn how to solve the game. I don’t know what satisfaction it is to win like this. But the use of AI is absurd. They should regulate it.

I play this game almost every day. I love it, I love the daily challenges, and I love Spider most of all. Some things I would change: 1) When an impasse is reached in Spider, there’s no way to restart the game. In fact, there’s no way to restart any game in regular play. You can only start a new deck. What’s even weirder is that the warning sign says “quitting or restarting this game will count in your statistics” when you do it, so I feel like I’m missing a key option. 2) I have no option of playing a solvable deck if I choose Pyramid in regular mode. It’s always random, and that’s an option I’d like to change if I feel like it, just like all the other Solitaire games. 3) This is picky, but I liked the previous version of the “select game” window when beginning a new deck in regular play. The list is more straightforward, but somehow less classy-looking to me.

This is one of my favorite games that I never miss playing. There’s so much variety and the game is very well done. I have been a premium subscriber for years and it’s well worth the money. The game has lots of features and the daily tournaments are great. The only issue I have with the game is that the tournaments don’t seem to allow you to pause your overall time, which is what prompted me to write this review. The other day I was in the middle of a tournament game when an important phone call came in. I switched my phone from the game to the call and the time kept running like I was actively playing. Yeah, a total first-world problem, but an issue nonetheless. Still it’s a favorite and part of my morning routine every day.

I, like many others here, don’t ever write reviews, but this latest update from Microsoft is the epitome of corporate greed. It was a free game, so as much as I loathed the addition of ads I somewhat understood. I put up with it for a bit, but then they just got too annoying, and so I thought “I really do enjoy playing this game from time to time, so I’ll just buy the premium version for whatever they want”. Come to find out, I can’t BUY it. I can only rent it for an annual fee. For solitaire. It is a card game that has been around for as long as cards have been around, and they want me to pay every year?!?! They have lost their minds!!!!! It is a digital deck of cards. The greed represented with this move is abhorrent. I’m done.

*** My suggestion — I would like to see an undo/restart feature on FreeCell, Klondike, and Spider. The TriPeaks and Pyramid games already have a similar “undo all” feature that is really helpful. I would like to see a similar restart/undo all therwise I find myself having to click undo dozens of times when I get stuck during a game. Also maybe an option where it shows/teaches you how you could have solved the game so you can learn. And an option for hints during the events/daily challenges.*** Love this app! Great that there are 5 games in one, and the daily challenges and daily event games are really fun and encourage me to play all 5. Could be improved with an “undo all” feature on all games.

Once again I am forced to shut down the app after finishing a challenge and potentially having to replay it if the data is lost. Plus the timer will add the time spent waiting for the app to reload plus the time spent replaying the challenge so that it will look like I spent half an hour trying to finish the challenge instead of having done it in under three minutes. I get that you probably have thousands of people logging in at the same time and it’s a drag on the system but this is getting ridiculous. Please fix this issue, as the app is great otherwise. (Still wondering about being able to pause challenges and request hints during a game.)

I pay for premium solitaire. I start get messages that my subscription has expired, which it hasn’t . I try and find where on the app I can renew; it’s no where to be found. I send multiple help tickets. No response. No support. I try again. I get another message that I’ve paid for two subscriptions and they are refunding for one. I’ve always had two because I play on my phone and iPad. I kept getting ads on one of them, so I subscribed for it, too. Now, I’m still getting ads. I try again. No response. I check on Microsoft games site. I find a place to update my payment info. I delete the app and reinstall it. Still have ads. More help tickets. No support. Major frustration. So, great game, but I hope you never have a problem.

Awesome game in the world

GREAT GAME! Will be lovely to see those game on iPad!

IT KEEPS DELETING ALL MY CUSTOM THEMES! Please fix this issue :(

It won't load now and I have been playing it for 2 years ....why ???

The latest version shows the complexity panel when you select one of the games. There used to be an option to not show this every game but it has disappeared. Annoying!

The game is a ton of fun. But to me there is only one major problem. Ads, though videos at different times between games. Cost to much and or major hassle to get rid of them. Would be great if a low one time fee to get rid of them.

Microsoft Solitaire Collection Is the best solitaire game anywhere. Easy to use and just plain works well.

It’s very hard to see the cards - please alter the options so that you alter the face.

Glad to have you back to a 5 star rating. Thanks for your response and fixing the problem. I have been playing this daily for years until last week. After the ad it went to black screen. Back on approx 12 hours later. After ad 2 days ago went black and game has not returned. No other app does this. What happened? Game back after few days. Great for a week. Back to the same problem again today. After an ad screen goes black.

Would give it 5 stars except I have tried to subscribe to paid and I’m lucky if I get a week without ads before I get notice that my subscription has expired I need to renew it. That’s a bug that needs to be fixed.

Main complaint is how offline play is handled. I would like my status and profile to reflect my offline games, like when I'm on a plane.

Addictive in a good way

Great game. Battery pig. Also audio is permanently turned off in the game now. Had issues before but now silent. Desktop version is fine.

So I have been playing this game for many years, ever since I got my first laptop which was over a decade ago. I was very happy to play this game on the go, whether I had connection or not. Then as the game modernized, it started requiring Internet play as well as showing ads. I kept playing the game because I love the fact that all the card games were in one app, and keeps up with what levels I’m on in the different games. However the app seems a bit outdated at this point. With other games, when they show ads(for those of us who don’t want to pay for ad free play), it normally runs for about five to ten seconds before having a “fast forward” button to let us skip the rest of the ad. After 3-5 more seconds and we can ex it out and play the game we want. With Microsoft Solitaire, you have to stay for the whole 45 seconds to a minute along with waiting for the X to pop up too proceed to the game. And the ads are always about the same thing now. “Royal Match,” the game with no ads. Having to watch these between every game I play gets very annoying, especially since I have to sit through this terrible actors demonstrating the game or either the game itself trying to force me to swipe the screen. I always get fed up and go play some other game. I have dedicated so much time and energy to this game though and would hate to have to start over somewhere else, but it looks like that’s what I’ll have to do.

#####Don't know who did this review under my Apple password but it's time to stop. My review: For weeks now I have been knocked off the server during game and, like today get error 101, which seems to be ongoing. When I went to Microsoft sight to see how to correct this issue, found the solution instructions were for Xbox. iPad not Xbox. I have played this game for years and would like to do so for many more. Get this fixed NOW!!!!!##### I have playedIn the last couple of weeks the game has started to stall and close in the middle of a game, dailies and daily tournament. The worst thing lately are the new full page ads for auto litter box, auto pet feeder and Facebook. I have to physically close the game as the close function and even the access site button do not work. I sometimes wait hours for the ad to disappear so I can't play. Additionally since the last update after only playing one or two games the system crashes. I literally have to restart the game. My connection is just fine so unless you are intentionally making my device obsolete with your upgrades, I suggest find a fix soon. I have been playing your game for a couple of years and is the best solitaire game, but the frustration is getting to me. Time to find a replacement app. I don't have issues with any of my other apps. Have never liked Microsoft and now I never will. Thanks for nothing.

I understand that folks need to make money to survive, but solitaire is a game that has been around for a long time and for almost all of that time it has been free. So now all of the sudden it has to be something that we pay for? That is pretty lame if you ask me. I donate a lot of my own personal time and my own personal finances to many different things. I help out many people - friends and family - that are unable to help themselves. Microsoft, you can’t find it anywhere inside of your company - inside of yourselves - to donate one thing to the people who have been supporting you since your inception? Sure, we don’t have to pay for solitaire but you extort us by forcing us to watch 30 second ads unless we pay. Isn’t that profoundly what you stand against as a company? The rich pressing their greed onto the poor? Isn’t that discriminatory? Why don’t you adopt a strategy where you innovate and come up with products that you can charge customers for legitimately (word, excell, PowerPoint etc.) and stop extorting those less fortunate than you on things that should cost nothing, like solitaire. You know, I don’t mind the small ads on the side of the screen in between games. Do something like that if you must. But we all know that YOU know that those ads won’t force us to pay as effectively as the 30 second ads that waste our time. Bottom line - if you truly are a liberal progressive company as you claim to be - then act like one. Stop oppressing people who are less fortunate than you are. Be who you claim to be.

I love this app and play it every day, but it has some issues that are a huge drawback for me. The daily Events are ranked by play time, but there’s no option to pause. So if I’m in the middle of a game and have to answer the phone or something, the timer just keeps going, even if you leave the app. The only way to stop the timer is to back out and quit the game and start over later. Not only do you lose any progress toward solving it, but the failure also counts against you. This issue is huge for me, I’ve frequently had something come up where I forgot to quit the game and ended up with a play time of several hours, completely tanking my place on the Leaderboard. With a pause feature or an automatic timer pause when leaving the app, this would absolutely be a five star game. There’s also been an issue with lag recently that’s super annoying, I’m hoping there will be an update to fix that soon. Lastly, and this is minor but still worth mentioning, you earn coins by playing the Daily Challenges, but I can’t figure out what you can spend them on, or what purpose they serve. One of the selling points of the premium subscription is earning more coins, but if they serve no purpose, what’s the point? Anyway, it’s a great game, and I recommend it, but the timer issue is huge.

Love playing solitaire only problem I have is with the timed games. I can’t tell you how many times that the service can’t connect after I finish a game. It’ll take an extra minute or two and this extra time becomes part of your total time. Example you finish a game in say 2 minutes and it takes 2 minutes to finally connect so your total time is 4 minutes so this is totally not fair. Apparently Microsoft’s developers haven’t figured out how to eliminated this extra time due to there servers being overwhelmed by users. Sometimes after waiting for more than 5 minutes I quit out of the game and become frustrated so then give up playing for a while and go about my day. I then return later in the day and when I finish the game I had quit out of discover that even though I haven’t been using the app my total time ends up being the 2 or 3 hours I was doing other things. I even had it be over 8 hours for a game. I’m using an IPad an obvious competitor to the Microsoft surface tablet, funny bet those connect all the time. Otherwise I give them a 5 star review. I’m imagining that their developers will never read this but oh well.

I've been using this app nearly daily for the last 3 years. It works well and there are a lot of options for game types. But I'm finally uninstalling this app because the ads have gotten worse and worse. Before, there was an ad right when you start your first match, and then another ad every few games no matter which game type. Also the ads were maybe 5 - 15 seconds long. That's how it was the last several years and I never had a problem with it. Recently every time you start a new game type (a solitaire game, or a free cell game for example) the worst and longest ad I've ever been subjected to plays. It's always a royal match ad and I kid you not I timed the ad and it was a minute and a half long! It plays as soon as you open the app, and every time you switch to a new game type so I see it at least twice every time I play. It would be one thing if these were the only ads playing but in addition to these long ads are the usual average length ads. It's just... Solitaire. Microsoft's app isn't better than other solitaire apps enough to justifying staying. There are so many other solitaire apps to choose from

Never fails, almost every other day (some times several days in a row), I finish a challenge in the daily event and I don’t know if it’s because of the ads constantly trying to load and/or refresh or if there’s a server issue, but the connection somehow gets lost. I sit and wait while the thing twirls but nothing happens even though I am on wifi and have full bars. So, I wait, then get annoyed, close out app and come back. Then I have to repeat level again. Okay, fine.. whatever. But to make matters worse, when I finally complete it the second time, I am given a grand total time of the first round plus the second and the timeframe it sat there twirling all because of your software issues... messes up my time on the daily event and it’s frustrating! I want to get a good time to hopefully be in the top 10 but it is a rarity since your app isn’t functioning properly. Please fix this! I am not sure if it’s the ads messing it up or what but if so, I shouldn’t have to pay for no ads to get your app to work as it should. Smh...

Was fine till I got up into Bronze level 6 or 7 can’t remember because it has completely stopped loading! I’m NOT gonna start over from scratch just because their program stopped working. Checked the usual suspects, but everything else works just fine. It was fun and I’ve played thousands of games. Started from level 1 and months later it’s decided to stop loading. Either shows the start up page, or goes straight to a black screen and acts like it’s loading. After almost 10 min, it’s still trying to load. I’d dump it but I spent plenty of hours getting as far as I have. Really don’t want to reload it and have to start all over again. I have looked around ( before it started this) to see if I could contact Microsoft directly. Didn’t see a thing. So it’s up to them. Suffer with a bad review over something that’s wrong, or me just dump it and never play their games again! Not setting up a cloud account with them so they can mine my information for even more stuff than I already get. Over 2000+ games and it just quits. Hum!!!!

I have played a lot of different solitaire games and I think Microsoft has run the bell as it were on this game. The graphics are nice, but more importantly the gameplay is good. Oh, I suppose you can find a problem with any game, but as far as gameplay and the variety of solitaire games, I haven’t seen anything to beat this. I have one GIGANTIC complaint, though. To eliminate the ads you have to subscribe to a weekly fee. It’s not even so much that the fee is outrageous, although I think it is, it’s this model. I’ve started to see other software do the same thing. Rather than just pay a one time fee, you end up getting locked in. It’s like the difference between buying a house and renting a house, with this game, you never have, anything. The day you choose to not pay, you are in exactly the same place as the day you chose to start paying. Absent this awful pay model, this game would receive five stars.

I rarely review apps and up until the latest version released near the end of September 2018 I would have rated this 5 stars. But the latest version introduced ads in the middle of gameplay. I thought to myself “I play this game a lot, I’d be willing to pay $5 to get rid of ads.” I clicked the “premium” button in game and saw it was $10. Ouch - that’s a lot to pay for a solitaire game - but I do play it a lot so maybe it is worth it? But then I saw it was $10 ANNUALLY!!!!!! You want me to pay and keep paying EVERY YEAR for a game of solitaire? With all due respect: what are you smoking? Actually do not tell me what you are smoking because getting me to smoke the same stuff is the only way you will ever get me to pay for a subscription for a game of solitaire. You took a great thing and ruined it with greed. I hope for the sake of the players that your greed ruins this game and you fade into an occasional memory. I’m sure there are other solitaire games out there - time to start looking for one that is not greedy. Even if they charge a one-time fee I’ll gladly pay it over your greedy subscription.

I’ve had the premium, ad-free edition for several years now. Always happy with it. In late Jan. 2026 I started getting pop ups when I opened the game saying that my subscription had expired. There was a button to renew. Another window opened with subscription details, but there was no way to actually get into the renewal process. Then, randomly, ads for games took over my screen. One is forced to watch the ad until MS decides to present the viewer with an ‘X’ to close the ad and get back into the game. Maybe, if you’re lucky. I paid $10 for the early plan and want to cancel. I’m more than happy to pay for the one month that I have been using and been dissatisfied with the game, but there is no refund for the difference offered. I tried a chat with MS to no avail. Unless something is ‘broken’ with my subscription, I caution would be buyers that they could very well pay for ad free and still wind up with ads as is happening to me. Never again will I trust the Microsoft money-generating machine. Terrible business practice!!! Let the buyer beware!

So, I like this game a lot on the surface. Probably the best solitaire game out there in general look and play. The ads are super annoying and half of them look like scams, but that’s not even why I am giving the app a one-star rating (by themselves, they might cause me to knock it down to three stars). I know that Microsoft puts this app out to make money, but they could at least vet the ads to make sure they’re legitimate. I’m giving the app a one star-rating, though, because this app is a heat-causing, battery-draining monster. My phone gets very hot when I play it (and this isn’t new to the iOS 17 heat woes, it’s been happening all along), and it tears through my battery charge faster than pretty much any other app that I have. This isn’t some super-advanced, high-powered, amazing-looking action game, it’s a freaking card game. What on earth is it *doing*? And this from one of the largest companies in the world as well, who could surely afford to hire some competent developers. Come on Microsoft, get your act together.

Tried to sign in with my Microsoft account. Got the password wrong one time. Barred from logging in via this game to my Microsoft account for “too many incorrect password attempts.” Waited several days, same error. Logged into my Microsoft account on the computer….what do you know, no issues, and no repeat log in attempts detected. Right now, I’m at 2 hours and 48 minutes of hold time with Microsoft customer service trying to figure it out. I have to ask myself, is it really this important that I give Microsoft money and time? Probably not. Go figure, Microsoft, a company synonymous with “complicated” and “trash” and “ineffective” have made a game where you can’t even log in…with a Microsoft account. And these jokers think I’m going to upgrade to Windows 11. You guys can’t even make a mobile game (something children are doing in school now, developing apps that work better than this) and I’ve used Vista and Windows 8….this trash is par for the course from Microsuck.

All these years of having solitaire on regular PC and now these lazy morons can’t even get a simple reproduction of the same game to work properly on a phone. This update is even worse than the last one. Now, at least it can keep up to the speed of the player— but now when you’re playing and you get to the end of the deck, you can sit and tap the spot (where the deck was sourced from) to restart the deck from the beginning... over and over and over indefinitely and it will keep registering your tap on the position to the left, on the final card displayed. In other words, they literally programmed it wrong to where it registers a tap - not where your finger is - but on the adjacent card. IDIOTS!!!! On the last update, it did this sometimes. Now, it does it every single game. I wish all these lazy complacent morons at Microsoft would just pack it in and go home and let somebody else do the job the right way.

Ever since a recent update, the music and sound effects from a specific ad never go away unless I delete the game and reinstall. As soon as that particular ad shows up, it’s the same problem all over again. And every ad is always THAT ad. It’s that dumb match three to save the king game. Turning off the music and sound effects in game has no effect. Force quitting the app, or even restarting my iPad (brand new m1) doesn’t fix it. If this is an attempt to make me buy premium, it’s not going to happen. I already give Microsoft plenty of money for Xbox game pass. And I’m definitely not going to be downloading that match three king game since they can’t even make a simple ad that doesn’t break the game your already playing. It’s been two months and it hasn’t been fixed. They have a support link, tho there is no way to report an issue, so I have to resort to writing a bad review that they probably won’t even read.

Too bad. I love the games, which should be a sure bet for this app getting 5 stars. But the ads ruin it. I was almost fine with the ads before. I understand it’s part of the deal for a free version. But constantly (or so it seemed) rerunning the same LONG ad for a crappie game you’d never buy & can’t skip after a few seconds brought me close to the edge. Then they started giving you the option to skip ads you weren’t interested in and that pulled me back. But now, with their latest ads, they’ve pushed me over the edge. Now ads play UNMUTED as a default. How obnoxious to have an ad start blaring out for everyone around you to hear. Couple that with making the mute button on the screen hard to see/find and you get the point that they have no respect for users. ADVERTISERS! Please note you are making more people PO’d than you could possibly be winning over. You should boycott this, too. Microsoft, you can really do better.

I have been playing this game for several years and have build up my wins. I play it every single day sometimes twice a day three times once in a while and now all of a sudden I can’t get on. I’m having all kinds of problems. I’ve got it on my iPad and I’ve got it on my iPhone right now my iPhone isn’t working the game that I have on my iPad which is not the same name I use on my iPhone. I’m really getting frustrated. I really miss playing this game. Any ideas? Any advice? Please help. I did get it working (so far) on my iPad but lost all my data and badges I had. The same on my phone. My name is green gem on my iPad and I have no clue how I got that name. On my iPhone I had Naynay2all and cannot get it at all. Green gem comes up on my home and I play one game and then it quits working. Please help. Any chance I can get all my gaming info and badges back too. Thank you. Will wait for a reply.

I should start with saying that I went in with a healthy dose of skepticism. The fact that Microsoft took a previously free game (on pc) and bloated it with an absurd amount of ads in an attempt to get your money for an ad free subscription is ridiculous and shameful. But I bit and subscribed for a year on mobile. (Please note subscriptions do not carry over from mobile to pc; another absurdity.) Played for less than a month and then lost my daily challenge progress in whatever bug happened. The reason for this review is that Microsoft’s customer service leaves A LOT to be desired. Despite apparently knowing that the glitch was affecting a multitude of players, they had me log out of, uninstall the app, and try clearing my cache and cookies at least three times. When they finally came around to admit that, yes, the problem was on their end, the solution given to affected players was “you can replay the daily challenges if you would like.” I mean, I could, but I don’t want to if I don’t need to. I responded to their ticket email THREE TIMES asking if there was a chance that previous data would be restored. They ignored me each time, and a couple days later, I would receive a “we haven’t heard from you so we’ll be closing your ticket.” They only finally acknowledged me when I updated the ticket from the website, and even then, they just sent the generic canned response of “we understand this is frustrating, but you have to replay the challenges.” In conclusion, don’t subscribe. They aren’t worth your time, money, or patronage.

I play this game on a device that’s usually offline. I don’t have a Microsoft account because (a) I care about privacy and (b) I’m usually offline, anyway. Just about every other day, the game insists on redownloading themes, etc., or claims that there’s new stuff to download. If I take a pass, either my existing themes disappear until I get online again, or the game tries to download material anyway, and generates an error message when it can’t reach the Microsoft servers. Also, thedata doesn’t get backed up to my laptop when I back up the rest of my data - so when I replace my devices, my achievements all disappear. This has been going on for months, if not years. If these are bugs, then they need to be fixed already. If it’s just Microsoft trying to ping me, then please stop already! It makes an otherwise fun game very frustrating.

I love solitaire, and I’ve played this game on different platforms. I recently started playing it again and doing the events, but sometimes the connection to the server drops and I’m forced to cancel sending my completed challenge, and start over. The time that I’ve already logged on that challenge somehow gets saved but not my completion status? And to top it off even if you cancel sending the score, it counts all the time in between when you cancelled to when you try and complete it again. My latest challenge marked me down as taking 9 hours to complete when even the app hasn’t been open that long. I find the challenges to be some of the more interesting features this app has to offer so I’m disappointed that some of these flaws are here. Should be simple enough to locally store a variable that says the challenge was completed so that when there is server connectivity, the game can send the score.

So this game WAS amazing. With minimum ads either at the bottom of the screen or a short AD... Now the ads are more frequent and one lasted a minute. This last time was the last straw. I was trying to do one of the daily challenges and when I clicked it an Ad popped up. When the X came up I clicked and got a warning saying I won’t receive my award if I end it early I continued and it went back to the daily challenge menu. So I clicked the challenge again and it played another ad, this time I let it complete and when it ended I clicked the X and it came up with the error. So I chose the option to let it keep going. It just stayed on the “download now” screen not changing so finally I quit the ad and it went back to the challenge menu ad. I am sick of games over doing ads. I get they need ads for money but overdoing it is another thing. Sacrificing user experience for money, loses you both users and eventually money.

I’ve always enjoyed this collection of games until recently. They had winnable challenges at all levels. Now the challenge isn’t the games themselves, but managing to get through the boring, misleading if not downright lies of the far too many jello infomercials; the games, as an example, that are even in this mode winnable; far too much wasted time waiting for an infomercial to end—all, of which take more time to “watch” them repeat themselves than it takes to play a game. You’ve taken an enjoyable series of games and made them into something else by adding excessively (upwards of one minute) long video “cartoons” of women who are lying, misstating, or manipulating their views about the benefits of a product they support. If you think that is going to “encourage” me to join your gamer ranks, you are sadly mistaken. These are the only games I play and I’m quite happy with them as they were.

This is indeed a faithful reproduction of the old Microsoft solitaire games that used to come free with Windows. But now it’s either $10 a year to subscribe or ads - long 30 to 60 second ads that have to be cleared 2 or 3 times before you get to the game. Also, only the most basic level can be played without Wi-Fi. If you’re planning on taking this on a trip to kill time, you’re going to need high speed internet access. The ad I dislike the most is the “update the application” ad that looks like an app update, but it’s really an attempt to get the user to install… something. It looks exactly like the things your antivirus tells you not to do. Update: right after I wrote this review, the game launched an ad that transitioned to the App Store installation page. Every time I checked “done” it relaunched the installation page and refused to let me go on to the solitaire game. It’s now uninstalled.

I’ve been playing regularly for almost two years with no issues. However, this latest update with 30+ seconds of ads you can’t skip have forced me to delete the app. I was just about to reach level 900 in the Spider Solitaire, and had to wipe all of that progress, because of this ad. This is unfortunate, as there are no comparable apps. I did consider paying for a subscription but I cannot justify spending that amount of money for one card game. If it was a one time purchase, I would be more inclined, but a whole subscription? Not a chance. I’ve been reduced to downloading the app, playing until I reach that ad, then deleting, and redoing the cycle. I sincerely hope you rectify the situation, by at least getting rid of the 30+ second unskippable ad. This is Microsoft, though, so I’m not holding my breath. I’d rather keep redownloading the app than pay for the subscription.

This app worked perfectly for so so long. Now I am told my Premium has expired every time I open the app. I have to wait a bit for the flag to show up in the top right or I get to watch ads. Which is irritating but also clearly a problem other users are having and we are your users who actually pay!! Meanwhile, I would enjoy playing the new games but they do not respect the 0 sound setting which really pisses me off. I have to turn my phone sound off to play without the sounds and I only play while listening to an audiobook so I cannot play. It looks like there have been several “bug fixes” since the new games were released but I have seen nothing change. Sound control has always been and remains a lie, and Premium status is delayed at start. Clearly the new stuff should go back to beta.

The game has no problem loading the ads but stalls when trying to load the game - games Wii not load. This has been an ongoing problem with this app and needs to be fixed once and fore all!

This app looks attractive because it does not diclose its in-app purchases. HOWEVER, it has oppressive adverts lasting 30 seconds and requires a monthly subscription to remove them. It is a nice app and a modest payment to remove adverts would be reasonable but over $20 a year is out of line and, worse, is not disclosed in the app store.

Whenever you try to close the Temu Ad by hitting the X it takes you to the Temu site. Forcing players to a website they don’t want to go to should be illegal and I’m very disappointed in Microsoft for allowing this. I will no longer use any Microsoft apps.

I enjoyed this app, having five different versions of solitaire in one app and the daily challenges. Recently the ads have become much longer and more frequent, and worse - the game fails to start after the long ad finishes. What a waste of time. Fix it!

The game is okay. The problem is that I regularly get ads completely in Chinese which I cannot read to be able to close the ad. The final straw was an ad (in English) that had a disabled close button. It appeared that the only way to close the ad was to install some app. I removed Solitaire from my phone .

It takes awhile after opening the app for it to remember that I paid for a premium subscription. Sometimes it still shows an ad.

This hasn’t been an issue in the past, but is now. It’ll last a bit but if I’m not playing and it refreshes and goes to Home after I close it, the theme will reset back to default and my custom one won’t be available. I have to reupload my custom one everytime I play…

Like the title says, custom themes don’t work anymore & while I love this app and have played far to many games of Klondike I promise to change this to 5-stars when the custom theme issues is fixed :(

Au bout d’une semaine, l’application bogue au point de ne plus pouvoir jouer. les publicités fonctionnent tres bien j’ai beau en écouter 10 d’affiler le jeux est toujours en chargement impossible de jouer ensuite.

Je ne peut plus ouvrir. Mon jeux. Svp de l aide

Good game, but the ads are incessant and looooooong! Especially the long Royal Match ads that even cover the player options half the time. I wouldn’t get Royal Match if it was the last game on earth. Grrrr!

Unfortunately the experience is ruined by the lousy ads and how long they are.

The game is perfect, but the publicities are getting more and more frequent and even with the game sound options off, or the phone on mute, the publicity sound is on… disruptive on public

Hard to enjoy. Way too many ads.

The adds are too long and they won’t close you have to close out of the game to get rid of them. And then there they are as soon as you reopen. Too much work to play a game. Otherwise it is really well done. Too bad about the adds.

Good assortment of challenges, but play is frustrating because the ads are too long and there are too many of them. I complained about the ads and now they're even worse, now they go to the download page making you wait even longer before you can play. More time spent watching ads than playing the game.

I have enjoyed these games for years, now the ads take you to other sites, the x in the corner never works, so you have to reboot to try and get out of the ad. And sometimes, like this morning, you just can’t. If it doesn’t improve soon I’m quitting forever.

I really enjoy playing the games but the ads are getting worse! Even when you sit and wait for the X to appear to close the ad…when you tap the X, it still takes you to the website instead of closing the ad. It takes, on average, three attempts before you can actually close the ad. Too frustrating! I am deleting the app and will find something else to do with my time.

When the ads are more frequent and longer than the game it’s time to leave, i had enough

Not all decks in Expert and Master are solvable. I’ve played some decks for hours (yes…too much time on my hands) assuming all decks other then Random were solvable, only to never find a solution. Even using Hint for each move rendered an unsolvable deck. For sake of saving me time in the future, could a Dev comment on whether each deck dealt can be solved, and if so why can’t the games Hint function render a solution? Thanks.

Depuis la dernière mise à jour, impossible pour moi de me connecter à mon compte, ce qui fait que j’ai tout perdu de ma progression. J’ai beau désinstaller l’app et la réinstaller, rien à faire et rien d’utile sur la page d’aide. Déçu!

Yep there's lot to do with your time, but training your brain is always good

It keeps on telling me that I am offline even though I am connected with full LTE and full Wi-Fi.

This was a great game. There was one short ad before every game, but you could cancel it after a few seconds. Now you have to watch a 29 second ad before every short game. Very boring!

When I started play this adds were 5 seconds long then you could skip them. Now they are 30 seconds long for a bunch of junk games I don’t want to play.

So you finally update the app after 2 months. But it appears you’ve ignored all the reviews from people saying that their subscriptions are not being recognized immediately. This results in having to watch an ad or deal with a pop-up every time the app is opened.

Have been subscribed to premium for years and beginning a couple of months ago, get prompted to subscribe every time used. Very annoying. Have to wait for premium subscription to be recognized else presented with ads. Game are good but constant prompting to subscribe is very annoying.

J’ai pas de commentaire à faire Autre que je le dit merci Bonne journée

I pay fir premium to avoid ads, now you sell the bottom half of the screen on my smart phone for ads!!!!!

Watching ads for a paid version is incredibly frustrating. I can’t support this anymore.

For the last few days this game stopped working. Deleted it and reinstalled but still not working.

Why are there still ads when I paid for ad-free? It was fine for a while, now ads! I’ve updated, everything current. This has happened a couple of times and the only fix seems to be uninstalling/reinstalling. Not impressed.

STOP MAKING SPIDER SOLITAIRE “Undo All Alert” RESET TO NO. I ALWAYS WANT IT ON BECAUSE I ACCIDENTALLY HIT IT.

I purchased a subscription, and every time I open the app it won’t remember I have Premium and serves me ads. Getting tech support was very difficult and complicated to navigate to… then insult to injury— they were less than helpful. To this day it still won’t work and they closed my help ticket.

I love this game, but lately it's driving me crazy. Ads pop up even tho I paid the subscription. I change the controls and they change themselves back. I CAN'T EVEN WITH THIS GAME.

Sub games not loading with no fix, regular solitaire is great, app is too buggy for release

Ruined the game for me. Buh bye