Apple Support Customer Service

Apple Support Positive Reviews

Get Started buttons. 4 stars for usability!I don’t know about anyone else, but when I see a button that says Get Started, I am going to be seeing questions that have to be answered. So, I skip those. Incidentally, Apple dances around in this app by not naming a button for what it does. In my experience, the Get Started button actually means…Check Purchases. I didn’t realize until I went back and read text around the button (who does that?). Get to the point! Name buttons for what the do, don’t confuse with a button that infers you will be asked questions to “get started” when in fact it takes you straight to where you need to go…I will just move on..MicroChasmVersion: 4.7.1

LeeI have used Apple support so many times mostly just for iPhone. I can’t say how grateful I am for the patients and the amount of time that it takes for me to understand and get the problem solved that they have given me incredible incredible patience as I said before because I am technologically impaired I’m almost 80 years old and I still can’t figure some of this stuff out. If it wasn’t for technicians that have been patient with me, I probably only be able to text and make phone calls on my phone. I love my Apple devices and again I am most grateful for the patience and help.. thanks again to all who have had the patience to help me the patience it takes for me to get through my problems for me to be able to use my devices be able to use my devices😅.Lee Lee were difficultVersion: 5.5.1

Support Service RecommendationsIn my opinion So Far Apple Support has some of the kindest, quickest, most patient, best quality, Customer Service Workers over the Phone & In App in The North American U.S. Region. They had My Phone Up and Working to the best of their ability in about 20 minutes from what I recall. Which is really good considering the past troubles I’ve had With trying to reach out to Apple Support. I thank Apple support for helping Me especially in my time of struggle, I appreciate it, Your kindness and support, It will not be forgotten. Thank you so much Apple. I don’t know what it is Apple does to have such a good quality company/corporation but I’d love to learn. 5/5 Stars Would recommend Apple Support services to anyone who needs Quality, Caring, Patient, Services..Nickolas X Garcia-SullardVersion: 5.6.1

Not over the hill!The individuals at the Apple Support outpatient and very helpful because there are some things with a computer degree that is new to me, degree back in the 90s. I still need help with some of the new lingo with most of the time it involves something that Apple cannot help me with. almost a year ago. I did a download and Apple could not help me with reversing the download. That locked me out of my phone. I had to go to AT&T for new Ecard before the matter could be taken care of. I love the security but sometime it can be annoying and seeing all of that I still enjoy talking with the Apple Support personnel. And they are eagerness to help. I am glad that I do not get someone from the Philippines, India or South America.!! Thank you😎 from my 🫀!!.Start-Over Again22Version: 5.6.1

Impossible PatienceI am almost 80 years old and, therefore, did not grow up with an iPhone, iPad & the internet at my disposal. If it weren’t for the impossible amount of patience and understanding of the Apple Care folks I’d still be scratching my head. When I moved to Texas in 2011 I was wowed by my son’s iPad and wanted my own. Shortly after my Samsung phone was stolen in the Bahamas. I was afraid to replace it with an iPhone because I didn’t know how to use it. My son said if I could use my iPad, it was pretty much the same. As they say the rest is history. I now am up to an iPhone 13 pro and still have many questions. But I have my “friends” at Apple who keep me going. Thank y’all..Wittygal99Version: 5.6

Outstanding SupportI’ve owned quite a number of Apple devices and loved them all. I’ve had to rely on Apple Support many times. I’ve found them to be extremely helpful and take all the time necessary to answer any questions and provide invaluable assistance. This is true online, by message, email, or at the local Apple Store I go to. In particular their phone support and local store are out of this world. They’ve stayed on the phone with me for hours at a time. All the people I’ve talked with are so kind and pleasant to talk with by phone or in person. I highly recommend Apple if you want a fabulous support team..BarbeeAnnVersion: 5.1

Customer supportI absolutely love the customer support service they have for my apple phone. They have always been so supportive and helpful not to mention solved issues and problems I have incurred with my phone. Thank you so much for being so supportive and kind. I have appreciated every step you have had to help me through and your patience is always so appreciated. Definitely 5+ stars, wish more companies had such service in th customer service departments were as friendly and welcoming as you have always been with me. Greatly appreciated and thank you for your hard work and dedication to Apple..Jules@54Version: 5.7

Can you help me get a new phone right now at the t mobile store with a wallet passThis is the stuff right here folks. I’ve been using this app for many years and it has never failed me yet and I recommend it if you need support this is the hottest thing in town. I have done a lot of things to help get my job done and man I don’t know what I would’ve have done with out these people. I thank you apple support for everything that you do. They even listen if you just want to talk. Everyone can have a bad day and sometimes the best place to go to is someone who is in the support business. Love you guys. Five star rating..Made a believer put of meVersion: 4.7.2

DanielOutstanding beyond excellent. April 10 4pm. Daniel provided the most intense and professional Apple Care session in my over 30 years of Apple Care interactions. I was hacked and unable to use my mail programs and I was trapped by a hacker. Daniel diagnosed the situation and used my Safari program to open the yahoo and google mail programs to release the hack and restore my programs. He guided me flawlessly to restore my mail programs. He was magnificent in his guidance, articulate in explaining each step while adding humor and asking questions to assist my participation in the process. My thanks to Daniel and my Apple care..Cornell01Version: 5.7

Amazing!!I just love Apple in general! Such high-quality service! I had a really complicated issue with my daughters phone because I gave it to her without deleting my information first and things got really confusing. I first chatted with someone who walked me through getting her password fixed, then I he handed me off to someone on the phone. That person was so patient and knowledgeable and helpful. he walked me all the way through getting her phone reestablished as just her phone. I’ve always known that I can trust Apple to give really good support and service service. I’m so grateful..Sabetha77Version: 5.2

***** ALL STARS For Apple Support *****My horrible mistake was I didn’t write down my tech name’s (SHE was amazing)!!! My tech listened and remotely went into my iPhone SE and instructed me what to do and “WE” fixed 1 of 2 problems. The one that couldn’t be fixed was an Apple hardware problem and that may result in getting a new phone. Thank you Apple Support for getting me as far as we could go over the phone. She sent me an email to take to the Verizon store which backs up the problem I’m having. Great service and She went beyond being helpful and professional. I feel Apple only hires the best of the best techs..GeorgiaDee31Version: 4.2.1

Great ServiceI had some problems with my AirPods Pro. I can believe that it hasn’t even been a year and I had to take them back two times already. This time I decided to call and get support via phone call. This young man named Ladell, did an amazing job helping me find a solution to my problem. Everything was quick and clear, with employees like that, I don’t mind calling and going through all the hustle to get my product fixed. I don’t know where else to post my feedback on the service. I am thankful for the amazing job he did. Hopefully someone in corporate reads this and realize the amazing employee Apple has..Kariel SGVersion: 4.1.1

ScammedThank you so much for apple support and I feel silly because I’ve had an iPhone for years and just learned there’s an app for this.... while being out and about today I received calls saying my Apple ID was compromised and some suspicious activity with my account and I kept declining the calls but they called back for three hours so contacted Apple support and they made me feel so much better and even gave me info as to how I can stop the calls and what to look out for.... so I’m giving you 6 stars for being my rock star today... thank you so much Apple support.Evelyn MoffettVersion: 4.2.1

Disabled-never will understand AppleApple is great if you took a course are can read 24/7. Well I can’t. Do not let anyone hold,get close etc… to phone. I bought Apple care! I have been to the Apple Store about every 5-6 weeks and the customer service is not all that- they start with one person then they end up giving you someone else that does not know your problem! About March 2025 I thought I was calling Apple Support the phone did not ring then a lady came on the phone and was kind of pushy asking me questions I should have never answered-later realized wallet money was gone. I guess shame on me, but I will never get it. Hope you do..Technology noVersion: 5.7

Apple techs always have a solution for managing my devicesApple techs always have a solution for managing my devices! I think we're sometimes the problem comes from is knowing how to ask the proper questions for some of the harder, technical issues. I don't work for Apple and I'm not that techy. Sometimes, I have to research to know how to ask for the solution, I'm looking for. Nevertheless, there are times I still cannot figure it out but with a little digging, I'm able to articulate what I need to the Apple tech and they always come through! :-).SpeetitupplzVersion: 5.2

Watch ‘tell us what’s happening’ doesn’t allow selection of watch as deviceWhen I select my watch under devices, I am given a list of options and tell us what’s happening. None of the options matched my issue so I selected ’tell us whats happening.’ After describing the issue, the following screen lists all devices EXCEPT watch, and a device or option has to be selected to move to the next step. Had to select drop off repair for damage even though device is not apparently damaged and works otherwise (probably software on swim exercise) to get an appointment, hopefully can meet with Genius staff instead of just dropping off.MidwestDadVersion: 4.7

As a techI use to be fascinated with how Apple platform operates and that it was only controlled by Apple even the apps and app developers. Now Apple is doing the opposite of what Steve stood for. Stealing information and selling it, going through all your pics, that’s why you will never see any explicit picture in memory suggestion column, but by privacy breach each time you get a new update. The iOS platform is trash now as well as MacOS. The highest radiation levels of all the day to day devices. I believe that you guys will do better, just going through a tough patch..I caught you steallingVersion: 5.5.1

Promising but not there yetThe app needs more options to book an in-store appointment. At the Apple store when making Genius Bar appointments, there is a comprehensive list of possible issues that necessitate an appointment. That same list is not available in the Support app. Data migration, for example, is not something you can easily book in the app (had to text an Apple Support representative to make the appointment). Also, Apple Care subscriptions default to the card on file in the settings app respective to the current Apple ID user. This overrides the card “put on file” when you purchase an Apple Care subscription in store..JuhsztnVersion: 5.3.2

HelpfulFor starters I am NOT a tech savvy person. I like my iphone but often struggle with the more “technical/settings” side of things. I was gifted airpods for Christmas & right off the bat had issues with muted sound/connection. I wish I had reached out to this app/service sooner. A very helpful tech named Rinky walked me though step by step in easy to understand language and was so patient despite my naivety in navigating iphones. The assistance they offered was not only helpful but HUMAN- tailored to what I needed help with. So grateful not only for the help, but for the real human assistance- I dread robots/automated responses. They were kind, polite & really went the extra mile to make sure I understood what I needed to do to remedy this problem. I never would have figured this out on my own. Saved me the hour trip to the apple store! Thank you again & would 100% recommend using this service if you have issues with apple devices..COMMUNIST CHINAVersion: 4.4.2

Great Help ReceivedYour Rep, Demetria solved my problem!! She was patient and wouldn’t give up. She was reassuring that she would get it done. Very professional in every way. I had tried for hours over several days without success. Because I have serious health problems it is urgent that my wife be able to locate me in a health emergency, like a heart attack. Thank you for providing the support I needed. My wife and I appreciate her efforts to connect with each other whenever a crisis occurs. Thank you for providing such competent support. We love your app. Joe Sties..Chesapeake ChildVersion: 5.4

First use. Awesome!Quick access and response. Helped me figure out my issue fast: I recently lost all of my emergency contact info and medical data and thought, the emergency contacts at least, were managed through the Contacts app, which is in iCloud account. Was worried about security and/or software. Both are (now?) apparently managed through the Health app even though I previously added emergency contacts in the Contacts app. As I restored devices recently, that data was lost as the Health app is not included in iCloud..Ircam2112Version: 4.3.1

Streamlined process, Impressed!I had to file a claim for my iPhone and my AirPods in the same day. I have the receipt for my AirPods, but when I went to add them as a device covered by Apple care, they were already saved in my phone since they connected through Bluetooth. They made that process extremely smooth and easy. And I didn’t have to pull out the warranty info on my email or anything. It’s all just saved in my phone automatically - even gives me the date that my Apple care+ expires for my AirPods!.B@by AVersion: 4.5

Best tool yet!I love the innovative minds that can work and function as a team at Apple! This app is ssooooo great for helping you troubleshoot your iPhone. I love the feature in it that gives instructions on using all the iPhone apps, and have found it very useful, and if you’re having problems with another area on your iPhone, just type your question in the search bar and it brings up possibilities! I can’t speak for how it works with their computers as I don’t own one (yet), but I have a feeling they got this….Tfoster3800Version: 4.8

FaceTimeHello. Is it possible to add “screen share” feature to FaceTime? Similar to what Zoom has and what Google Meet has? It would make it so much easier for those of us who teach. Thank you..DeenerdghwVersion: 4.3

Sent from my iPadI never realized I needed an app like this until now. Thanks!.CrashmassVersion: 1.2.1

Very HelpfulApple support has always helped me with some major problems. If you are someone needing professional help or are not good with tech and have a iPhone you should 100% download this. Thank you apple support!.AaravGill12Version: 2.4

PerfectThis is great! Couldn’t find what I was looking for then this came out and the Apple staff helped so much !.Chadical ChadVersion: 1.2.1

NecessaryIt works. I must say that people amaze me. How can anyone write a bad review because the app does not work on very outdated iOS versions and are paranoid to update. That's the way software improves, with updates. If you are smart you wait until the update has been out for awhile to be sure it doesn't have big issues. To NEVER update iOS is just foolish. I always have the latest iOS version and always wait a week to be sure and NEVER had a problem. People have to stop complaining and use their brains. If you are paranoid then find a good psychologist or shrink because the problem is you, not the way software is improved. Do you think that the way software gets updates will change with giving lousy reviews about updates that no one else has any problems with? It's the old thing that if everyone thinks you are crazy then you probably are or at least if you don't think you are it doesn't matter..Perry PelicanVersion: 4.3.1

Apple refund denialI like apple a lot since it has all the support available, it’s great since all the resources are available but someone made 4 transactions that I didn’t purchase and Apple keeps denying my refunds, I hope it improves. Better way to help the customers.Isaac dialla6Version: 4.7.2

Help with iPad proToday I had occasion to need help with an overheating iPad. Used the app and got almost instant service and great advice. I’m sorry some people aren’t happy with the app, but my experience couldn’t have been better. Have to wait 48 hours for the iPad to assimilate all the upgrading I had neglected and then we shall see if the problem is resolved..Jo42KalVersion: 4.1.1

Toujours làC’est toujours un bon aide. Merci qui ? Merci Apple !.SkyTwiiX_YTBVersion: 1.2.1

One stop shopHas everything needed to get Apple support..WhatElmoDoingVersion: 5.6

OutstandingExcellent app with great content. Perfect for any age group and skill level: covers helpful info that can vastly improve everyones day to day experience and benefit from- teaching interesting facets of IOS they may not have known otherwise..IciszVersion: 5.3.2

Apple community has better info/solutionsYou can’t seem to ask this site a question re:how an Apple feature works or why the device is doing this or that. And for actual issues where you need to contact an Apple rep, I find it more efficient to just call, but then again, I’m older and not very tech savvy lol..Hate nosey pplVersion: 5.0

Susan AllanBest app I’ve found to do the job I feel so relaxed and relieved Great work Thank you so much.SusieIQVersion: 5.2

Caring Customer SupportExcellent rapport, knowledgeable answers and tips to troubleshooting, helpful, polite and courteous. Love Apple!.ShandaKausVersion: 4.5

What an amazing app!This right here is why Apple is and always will be the best! The new update makes it so easy to find the support solution your looking for, just like in iOS settings! it even ties in with all your device and account information so you can access everything you need no matter what device you used! An App like this puts Apple years ahead of the game for sure!.Keithmccoy00Version: 4.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 5.12.2

Apple Support Negative Reviews

CluelessAfter an hour an a half, 3 different people, it is apparent no one is on the same page or understands how IOS works. I have an issue with 18.0.1 and they repeatedly told me I cannot be helped because 18.1 is in beta testing and they don’t troubleshoot betas. My issue resides in 18.0.1 not 18.1, yes I want to try the beta but the option isn’t there and their only reasoning is “it’s in beta testing.” I fail to see how my problem of something not appearing on 18.0.1 when it is advertised to be there, I was sent multiple links from Apple support saying it should be there, screenshared with them saying it should be there, and then they just gave up on helping and excused it to just all of iOS 18 is in beta and cannot be troubleshot. Very embarrassing on behalf of Apple and after my last 4 products have all had defects, I advise just switching brands. Someone from Apple feel free to reach out so I can properly express my displeasure and we can find a solution. I’d love to support Apple but I’ve been nothing but turned away each and every time I need assistance. Even so much as booking appointments for replacement screens since their stores don’t keep inventory so you can schedule an appointment 2 hours away and be sent home because they don’t actually have the screen for the appointment you booked a week in advance..Tall_guy_tyVersion: 5.6

Apple getting worse with “progress”I’ve had every iPhone since the iPhone 3. Now I’m on the iPhone 15 pro max, which is marketed as the best one ever. The battery is at 100% efficiency yet the phone has to be fully recharged twice a day with minimum usage or kept plugged in for constant usage. The action button is the worst idea ever. I loved just being able to switch sound on or off. Now I have to go into my settings for everything. And the only one that works is the flashlight, which is pointless because it’s also on my Home Screen. Oh and the health sleep settings made me late for work. My alarm did not go off when I set it because my sleep settings ended after my alarm time. I never even set it by the way. The phone decided all that for me. I tried using the Apple support app but the bot couldn’t understand the problems, no human called me, and I gave up. I begged Apple to swap me back to my previous model and it wasn’t an option so now I’m stuck with this intolerable thing..Mikejb31Version: 5.3.2

Apple Support is the inner most circle in H*llI need to change my country of residence for my Apple ID which is the mosr futile task ever. I cannot change because I have $0.46 in my account and it must be $0.00 for that to be possible. I am currently in the ‘Check your balance / Request Apple Support / Check your balance’ loop of immense aggrivation. There are thousands upon thousands of people in the same situation and Apple hasn’t been able to address this. Apple Support is incapable of fixing this thing that has aggravated users for many years which means there is very little support to be had at Apple Support. If by chance this is read by an Apple person, please transfer the $0.46 to Apple as my contribution to the development of Apple Support division which seems to be lacking in resources all over. I just want to change my country of residence which should be a simple thing to do, but Apple has managed to thwart my efforts at every turn. Shiny products, very little substance..Oli JonVersion: 5.0

I use to be Apple’s biggest fanNow I’m just ready to switch products. I downloaded this app to try to get support- perhaps just an email so I can explain my problem- you know, like apple use to do in a good way. This app wasn’t helpful at all. I’m about to cancel my Apple Card because of issues with Apple not honoring their own card in Tokyo when I went to buy an iPhone 15pro. That’s right. You can’t buy an apple IPhone with their own card. They insist that you order online to buy the phone here and you can’t just come to the store to get it and pay for it. The catch- they only accept Japan issued credit cards for online purchases at Apple only. Every single business in Tokyo accepts my cards except Apple online. So I can’t buy one before I leave. I want to buy one while I’m here instead of NYC because the phones here still have SIM card slots. The US versions done away with SIM card slots. Apple you are losing customers like me. Do better..AmasagouVersion: 5.2

Agent making fun of meI told the agent that every time I do the update, my volume goes slower, not only on my cell but my iPod and she keeps asking me. What’s the problem? Can I explain? What’s the problem again? I think I speak English when I say every time I do the update, the volume goes lower my mom’s having the same problem my brothers my dad, my friends I had spoken before to one of the agents and that agent help me to raise the volume. I just checked the volume. It’s all the way up, but I can’t barely hear it and this happened as soon as the update happen you can’t tell me that so many people between my family and the people I know together 30 people have the same problem and the agent from Apple keep asking me to explain to her. What’s the problem so I say the same thing again every time I do the day the volume goes lower and lower and again she asked me what’s the problem maybe she’s slow..Real sandyVersion: 5.3.2

AppleCare subscriptionI have used Apple products since the first Apple computers came out. I currently have a MacBook Air, an IPad, and an iPhone. I stick with Apple because AppleCare is there when a difficult situation arises. There is no equivalent chat/phone service with Microsoft. But, I have learned that it is now necessary to purchase an AppleCare subscription separately for each and every device. The MacBook costs about $67 per year. Now I learn that to use AppleCare for the iPad is $3.99 per month or about $47 per year. That’s $114 per year and I haven’t even checked into AppleCare for the iPhone. I inquired about one subscription that would cover all Apple devices and was told such a thing does not exist. So, I’ll keep the AppleCare for the computer and just get a different brand of tablet should I ever encounter a difficult issue with the iPad. Seems like a bit of Corporate Greed operating here..Kate11RVersion: 5.5

Complete failureI started off with the chat feature to get help and the person did not understand my request of getting support around my watch no longer receiving notifications. After sitting and waiting for the person to respond, I decided to call the support number instead. That person asked me two questions and then said she couldn’t help so she would transfer me to a watch specialist. After 10 mins on hold, the person the picked up only spoke Spanish. No English whatsoever so that was another dead end. I then immediately tried to call back, and they’re closed now. So 50 mins of completely wasted time. I don’t understand how Apple has this crappy of service for a products that cost as much as they do. Every computer product I own is Apple. I now feel like a fool..Kkcb32Version: 4.6

Worst product on the marketIt’s May 30,2024. I never needed an iPad but was actually in the T-Mobile store trying to find out what the problem is with my iPhone and iPad that I had just purchased (at my age, I don’t need anything more than a smartphone. Everything has been destroyed on the phone and I am finding emails that were sent in 2021 but just showing up is a bit ridiculous. My iPhone is brand new, maybe a week and it is already dying. Apple Care is the Geek Squad so don’t duplicate your costs because they give you 15 minutes period and you have to make another appointment. I absolutely detest this device and it’s a bad experience when you have to pay for extra insurance and get destructive Trojan’s within the first week! And Apple doesn’t return calls as they say. This was a reputable company but they screwed up my trust.RichardBredonVersion: 5.3.2

Utterly unhelpfulDear Apple, I hate you so much. You make it impossible to connect with someone and get real help. I looked online for about 20 minutes trying to find someway I could chat with someone online about my issue, but to no avail. The website leads you in circles, which wouldn’t be an issue if it had information that could ACTUALLY SOLVE MY PROBLEM but it doesn’t, and it gives you zero options for extra help if you need it. I’m trying so hard to contact you and you have made it a nightmare. THE ONLY REASON I DOWNLOADED THE STUPID APP WAS BECAUSE THE WEBSITE TOLD ME IT COULD HOOK ME UP WITH AN EXPERT BUT IT LIED AND I STILL!!!!!! CANT FIND A WAY TO CONNECT TO ANYONE IN APPLE SUPPORT WHO CAN SOLVE MY PROBLEM!!! So yeah, Apple is the worst, and this app does nothing. It’s the exact same as the website and doesn’t offer anything new or helpful. I’ve never written a review before but I was mad enough to write this one. I wish you the worst..JacefacetheflyingaceVersion: 4.2.1

Please update repair location databaseI live in a rural area and needed to fix the back of my iPhone 13 Pro, so I used this app to schedule an appointment at the nearest repair facility which unfortunately was a 1 1/2 hour drive away. I elected to do the drive because it was still cheaper than paying $99 for the express mail repair, but when I got to the location they said they only did repairs on the weekend (the app scheduled me for a Monday appointment) and they don’t have parts for any phones newer than the iPhone 11 anyways so they couldn’t help me. The app should not have let me schedule an appointment if it wasn’t actually available, and there should’ve been a note that the location has limited repair capability. Not everyone has the luxury of living 5 minutes from the nearest Genius Bar..BlaakpilotVersion: 5.1

Lack of Service ExcellenceI’ve been a customer for over 12 years. I have almost every Apple product except an Apple TV. I called in regarding another replacement for a leather case. Directed into the store. Turn away from the Apple store because didn’t have receipt or case that show that it was replace in that store. Called back in & the rep provided the original receipt & the repair ID number & directed me back in to the store just to be told that they couldn’t replace it because it’s a year from the original purchase date not the replacement date. A COMPLETE WASTE OF TIME- SENT ON A WILD GOOSE CHASE! Can you believe all I ask for Apple to consider a 25% off a new case for the inconvenience & supposedly the Apple Advisor, Apple Tech Support, & Apple Sales team (not sure who I was talking to because the reps and chat team kept transferring to different people). Sooo disappointed in the service..DarealEboniVersion: 4.7.1

USELESS WASTE OF TIMETHIS APP IS WORTHLESS!!! I’ve always raved about how superior Apple is to anything else available and while I still believe this to a large extent, their customer service is ABSURD for a multi-billion dollar company! Apple does NOT stand behind their products OR their clients. They have no problem charging your HUNDREDS or THOUSANDS of dollars for their equipment, but when it malfunctions, you get ghosted! Even if you have paid for extra warranties, even if it’s a well known issue, etc… TOO BAD! This app is a JOKE! It’s a bot responder. And we all know what a hassle and JOKE it is to go to any Apple store and deal with the “geniuses.” HA! So fed up with the consistently terrible customer service by Apple. Any other retailer wouldn’t get away with treating customers so poorly after a sale. I guess when you make billions, who cares about the customers lining your pockets. SHAME ON YOU APPLE!!.DocSeven7Version: 4.2.1

Extremely disappointedI recently purchased a MacBook Air M3 in July 2024, and my experience with the company has been nothing short of frustrating. After a rain incident, some water got into my laptop, and I rushed to the store for help. Upon arrival, I was initially told that I needed an appointment, but thankfully, a kind staff member allowed me to see someone after noticing my distress. However, the technician took a long time to arrive and, when he finally did, his attitude was dismissive. He even joked about the model being an Air, not a Pro, before shocking me with a repair quote of 1,100! I wasn't the only one facing issues—there were others in the store with similar problems, which raises concerns about the quality of these products. The lack of genuine customer service and the outrageous repair costs have left me feeling extremely let down. I expected better from a brand with such a strong reputation. I hope the company improves its customer service and addresses these issues, as I certainly won't be returning anytime soon. I will switch all my devices to better companies my parents have samsung and we never have been through all this mess before i will not wait i will but my iphone and ipad as a trade in better company.Doniaaa18Version: 5.5.1

“ Axomaly “ I don’t believe youAxomaly what’s your social media account so I can follow you see if your telling the truth💪💪💪 this app is a one star app 🤫 with that review trying to get Apple to endorse 🤷‍♂️. Ashtion34 I believe you 100%. Apple still using axomaly review lol switch reviews maybe we will learn something new. I’ll be back. I’m back I absolutely hate hate hate hate… my iPhone 11 I’ve been so frustrated for about a year now. I need a Samsung after what you apple does. And I’m back 2024 and more problems with my service. The Apple wallet or Apple Pay whatever it is where else do you want my checking account you money hungry. is wak don’t give out information like they should on purchases transactions are different hard to understand why i don’t know. But Apple don’t care they haven’t replied to me once in any Apple iPhone app. No help..CabezadhuevoVersion: 5.4.1

Impossible to contactApple it would be nice to know how we can ACTUALLY contact you ! This app is brilliant for anyone who doesn’t live in Africa ! As there is no option for South Africa or even Zambia ! We have your stores we buy your products but that is as far as it goes ! We have no apple support we buy your products with restricted usage and again have NO APPLE SUPPORT ! Seriously sort this out ! Your support system is worse than a phone operator . For queries push 1 for iPhone , Mac or iPod push 2 for wasting your time and needing to repeat push 1 . If you still don’t get this push 3 . It’s ridiculous for a first world phone ! In a nut shell ?….. WE NEED TO ABLE TO GET HELP and especially since your last update clearly had massive Bug issues !!! And our expensive phones are bugging out !!!! Love apple but hate the lack of support !.J -axVersion: 4.4.1

Apple Support has really gone downhillI have never gotten good support from this app. Most of the time the only solution has been wipe everything off the phone and reinstall. The only time I fell for that trick I lost years of my health data because the support tech never checked if it was being backed up. It wasn’t despite being checked in iCloud settings. I haven’t had GPS data in the workout app on watch for years, or my photos haven’t synced to my Macbook since Big Sur upgrade. The only suggestion they give me is wipe everything and reinstall. Never real help or even comprehension of the actual issue. The issue is the trick Apple plays. They make this stuff appear to work so well for a while you become reliant on it. Then when it stops working (and it always does) it’s such big let down..NotchristopherVersion: 4.2

Customer serviceThis isn’t a review on the app but customer service. Customer service gives you the same story “out of warranty” sorry we can’t help you, you need to buy a new product. Even after troubleshooting the device and clearly understanding its the fault of the product and not the customer. I complained about my Apple AirTag no longer working. Customer service will be nice and compassionate but this is an issue with the higher ups and corporate because they don’t care to fix your issue even if their product is faulty and completely their fault. They charge you to “inspect” and fix their product instead of inspect it. I think customers need to be treated fairly and not just spoken to like we have tons of money to fix and replace. It’s an AirTag, they should replace it..Cool1234567896322Version: 5.1

Share location featureThe update of the iphone software version is terrible. It says it was to fix bugs ect. But why on sharing location feature (my daughter keeps her location on with me for safety) why did it take away 3D as in actual satellite view of where she is at. This was changed without consent. We do have to update or the iphone won’t work properly but changing the whole view of location was not wanted. It does say 2D 3D but looks the same and no longer says Satellite view. Please fix it to the way it was it was a great feature with more to it than just what it looks like right now. We were able to see the mountains, parking lots, ect. It makes no sense now, technology was better why make it to where it seems ancient and cheap. HELP!!!!!!.Tvfanatic100Version: 5.2

Great for ordering support but stinks for follow upHave a computer repair and nearly impossible to find out the status, been over a week in apple store and they send u a link to web support which is blank page or “error message” saying cant update. Then if u open this app there is no update either just the drop off appointment. You would think with all the money and skills apple has they could implement a simple WORKING system to notify the customer of whats going on. My only way to get update is call support have them call store, trick the sales department to ask one of the 2 genius people that work on mac there for an update and 30 minutes later be told 5 more days. Sad. Bad apple. Get it together. The overpriced devices should not be a struggle to repair, when the device doesnt “just work” maybe the support could?.TpromixVersion: 4.1.4

RefundApps say 7 day fee me trail. You see a charge of $64 come straight out of you acct you cancel the subscription within 5 mins tops and they deny you a refund. Thats fraud! Then when you speak with apple support they tell you sorry a final decision has been made with no explanation to why. You ask for supervisor and get told I will get you over to them but you will get same answer and yet she was correct still no explanation at all to why you are denied a refund on when you didn’t even authorized to take $64. And the supervisor says I will put in a complaint for you but the outcome will still be the same you will not receive a refund again no explanation why! When the app didn’t say zero refund or your agree to pay $64 today. 7 day free trial. Wow just false advertising..Babygirl/HammerVersion: 5.5.1

WorthlessI asked a simple question then was led through multiple problem solving tasks. Then offered articles that did not address my question. Then my only option was text or phone support. Why was there no answer to my simple question? The very simple answer, which could have been and was not addressed. I could not connect with the App Store. Not because of a poor internet connection. But rather because my VPN was running. They could have put that in their debugging checklist. But they did not. Wonder why? And why do they require my location for me to even enter the App Store in the first place? If I’m traveling then I’m not allowed to look for apps? Such nonsense. Utter waste of time. Thanks much Apple, glad to know you’re watching out for us..Catspaw10Version: 5.1

It’s more about iOS than the App StoreIOS is crap 💩. The last few updates are the worst. Like why would autocorrect anticipate words by letters and not by a combination and then predict and automatically project?? I have sentences that read like I’m a crazy person because the words that remain (corrected) are now a sentence that began as letters and/or fragments of a word that has taken a life of itself in the most illogical and stupid way. If you’re going to produce a predictive AI text function then at least run it through an AI logic filter for senytax and meaning. It is the worst on the most elevated AI stage. Also, the fact that this review page says I need to update the app is a failure. I was plugged in for 10 hrs. Any updates should have happened. This is such a *hit show..Sjpw2001Version: 5.5.1

This is a scam. No one answers chat. Report fraudI’ve download the app and try to reach customer support. No one has answered me in 6 HOURS. None of my messages will send. I know it’s not on my end because I just messaged 4 other people. It says 24 7 support. No one’s there on the line I work government contracts. Next time I see Apple, I will respond to each of your questions with an AI monitored 400 page FAQ that doesn’t come close to addressing your question. I will insulate all my employees from any complaints - you will never be able to reach a human. To even reach the FAQ you have to enter government serial number that was given to you 18 years ago and solve an AI puzzle that is illegible Do you think I’m laughing? I’m gonna cost you millions of dollars. I’m sick of this..Alexis ghhioVersion: 5.3.2

Really disappointingThought this web 3 and all these safety features where here to make us safer. No all I’m finding out is it makes it easier for Apple to not help at all. I’ve been calling and writing and all I’ve found out is Apple dosnt care one bit about its customers all it cares about is selling you a phone. Every conversation ends with we’re sorry sir there is nothing we can do for you or that’s a third party app we are not responsible or my favorite we can’t do anything because of privacy laws. So the people that steel from you have more rights then the people getting robbed. Makes perfect since Apple I’ve literally lost everything and everyone in my life in the last year. wish I would have never left my 50 dollar flip phone..Grizzly burVersion: 4.8

I can’t sign in my Apple ID on my MacBook.Usually I don’t write reviews but rather give ratings, I’ve been using the Apple support and they’ve been doing great so far (no lies). Today, I updated my MacBook to macOS Catalina and boom everything changed, it won’t let me sign in my Apple ID... I contacted the support as usual and these great women attended to me but couldn’t get the problem fixed... after hours of trying I was told that I’ll be redirected to the engineering department that’ll help with that after safe booting and all... do you know what the department did when I was redirected? Keep ending my conversation before it even started 😂😂 I guess they couldn’t help me out but instead of stressing they kept on putting me off.. I don’t get it, why would I be using a MacBook but can’t use my Apple ID (including AppStore)..Godson GregorVersion: 3.3.3

Worthless piece of junkApple should immediately take it’s name off of this monumental waste of time. Every developer who had any decision-making responsibility for this worthless app must be fired immediately and laughed out of the business, so they can start new careers anywhere but in tech. Staffers who worked on this travesty for more than a year should be banished to entry level call center jobs in Bangalore. This app is so obscenely worthless at first I thought I’d been pranked by the Apple employee who recommended it to me. Not once, not one time, never has this app answered any of my questions with anything even remotely close to the subject. I’m gobsmacked that Apple released this as anything other than a cruel joke. I implore Apple to immediately pull this app from the App Store and start from scratch..Cedrik ZVersion: 3.3.3

Recovery KeyIf I trust Apple Support to assist me with my Recovery Key, then I don’t know why I can’t get help. I am a Senior Citizen in need of help. Your Support Staff was wonderful & worked so hard, but your policies prohibit their assistance. I don’t want to reset my phone at the age of 73 & try to reconstruct it. I am going to complain on every social network I can about Apple’s lack of assistance to me due to your ridiculous policies. Your Mobius Strip creates an endless loop requesting the same information on both ends & makes it impossible to recover the Recovery Key if I’ve forgotten my password. I tried every password I’ve ever used to get into this. I need help. I beg you for help. Getting back my virginity is easier than getting this Recovery Key of 28 numbers..AmazboeVersion: 5.4

Purposely doesn't work in iOS 10.3.3Won't work in iOS 10.3.3. What if there's an issue updating to iOS 11?.ResorathVersion: 1.2.1

The dumbest recovery experience possibleTrying to unlock an iPhone 6 to give to children. Cant remember the unlock code. Device said it can send a recovery code to another device, an iPad I dont have anymore. Ran through the troubleshooting to recover passcode. Wanted me to login into an @icloud.com account I dont remember the password to. Attempted password recovery to the @icloud.com email and it offered to send an unlock code to the iPhone 6 that isn’t working. Did “text me an unlock code”, entered the code, then the program wanted to send a verification code the the @icloud.com account I was trying to recover! Sure seems like Apple’s got a team trying to make owning their products as frustrating as possible. Thanks for nothing Apple.6523658263598739457Version: 4.1.1

Doesn’t workDoesn’t work very well. Half of my messages don’t go through. Sometimes it takes so long to get anything to go through that the agent disconnects me. The customer service agents are not very helpful and seem more like bots most of the time. If you need help with your account or anything more complicated than adjusting your volume you should not use this app..OnicchrVersion: 3.3.1

Customer serviceCustomer service with Apple has taken a nose dive over the years. After being an Apple junkie and spending $10s of thousands of dollars on every new iteration of phones and desk tops and laptops I am done with Apple..NgovernoVersion: 4.0.2

Phone and service sucksSo I think I’m getting a 2000 dollar phone with all the bells and whistles No all I’m getting is a copy of my kids iPad and all their games and poke something cards . Wow great buy. Spend couple hours on phone to support whom then says they are sending me a paper with everything we talked about with the instructions Never got that info Meanwhile I’m getting mail frequently saying my care help is ending and I will now have to pay. So I’m rushing in all these calls Next thing the free one year Apple TV is messed up doesn’t work charges me. Get the charge removed they put the blame on me for what ever , then .. I stoped the charge for that year charge so you don’t forget and get changed for the membership. Well they canceled the whole membership . Am I dealing with bell someone shake my head. My phones and tablets are all messed up still all five of them. Its not like I haven’t spent enough money with the company. Everything I have bought new and outright. My phones and tablets are all connected as one. What does the rep tell me,,, buy more space on iCloud. No, I need to put separate names on them an the problem is when I do that the emails will not verify. That is what I need help with . All I get to day from a supervisor is -you can find all that help at WWW. Blaaablaaa. I know where that is and it’s is not helping that is why I am making these calls. I mains well go back to blackberry and talk to someone in the call Center ten thousand miles away What do I now do with all these phones and tablets I still have one phone I need to set up as a phone but haven’t been able to get a chip for it because I can’t get past this problem all this time. All because I bought this iPhone max pro. The whole family is against me to the point I have had to sleep outside which is dangerous for a woman I did cause the phones to join it is the stupid iCloud and if iCloud can cause a family to turn against a person who is crying out for help several times. Who doesn’t even know they are making the mistakes such as the Apple TV. You are an insensitive company. I don’t look forward to any more business with you.1SunnyjaggerVersion: 4.1.1

NutsSays it will work on my iPad mini, but won’t download unless I upgrade to ios 14. My iPad mini will not upgrade to iOS 14. Also says support for all your Apple devices. I have around 20 Apple devices, the only one which will upgrade to iOS 14+ is my latest iPad pro, which also has many faults and glitches, swipes, touch selections, continual disconnects of earphones and buds, wired and wireless. I am not a happy camper. The other issue is fancy hi-tech machinery but virtually nothing on the software front that has any actual useful function. My old trs80 Tandy had better apps. I don’t buy expensive computers or tablets to play games which seems to be the trend nowdays. I would prefer opting out of seeing any games on any of my machines. Please add this option..Kissmek8Version: 4.4.2

Planned obsolescence.Perhaps making the support app incompatible with older devices was not the best plan. I’m running an older iPhone6 with the most recent available iOS (12.5.8) and the app says to update for use, and of course the update requires iOS 13.1 or above....SerfxVersion: 4.2.1

AppleCare is a scamAfter being an Apple customer for over 10 years, I have had no problem until I went travelling last year and my AppleCare plan had been cancelled without my knowing, and it was impossible to reinstate. They said they cancelled the plan because I travelled to the US from Canada and changed regions. After many false promises from support staff saying they will fix the problem, I ended up talking to a very rude, unprofessional senior manager who did not offer any solution to reinstate my AppleCare plan. I can’t understand why I was met with such hostility from a manager when I have no record of even asking for support before. Apple as a company has gone really downhill and Applecare is a scam now..AppleCare is a ScamVersion: 5.2

Don’t use unless you have all dayI’m SO frustrated I could cry. I tried for help 3 different times tonight. The last guy I stayed in the chat for an hour and he still hadn’t resolved it. So easy...wanted to know why my daughters screen time was not blocked when I blocked from my end. What the heck is the pint of this app? To waste peoples time and frustrate the heck out of them?!?!?! . It shouldn’t take 25 minutes for the rep to figure out what the heck I need help with. So bewildered right now..OnedayihopethisworksVersion: 2.4.1

Doesn't work and won't book appointmentDiagnostics on iPhone complains about not receiving diagnostics through a link which hasn't been sent and then greys out the option to book an appointment at the Apple Store. I tried to follow your method, got no value, and am now walking into an Apple Store without an appointment..OhNoRobotVersion: 1.2

Privacy concernsNot very impressed. I want to know if the connecting agents that assisted me during my report request at legions apple employees and are sending me genuine apps urls. Also the automated system agents always ask me for my email and information which apple should already know we.Lollipop bwoyVersion: 5.3.2

WARNING WORM VIRUS in CERNA Mainframe.Shutdown ARPA NET and Reboot in 6 month. ARPA Net failure cascade and firewall of CERNA Mainframe.MasterChiefDanVersion: 4.9.1

The pop up kingsAll apple is is pop ups every where, Apple TV pop ups constantly press and hold for more options THAT NEVER GoES AWAY, pop up there’s ear pods near by THAT NEVER GOES AWAY, Apple Watch endlessly hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey hey HEY HEY…WHAT…Apple Watch can’t show you that, check your phone! my god am I sick if this over priced junk that only works properly some of the time, but you bet there will be never ending pop ups THAT NEVER Go AWAY. How about I get rid of this junk over priced crap and go away myself..Chadbk1977Version: 4.5

IMessage forcedForces you to use imessage.Psychotic CrowVersion: 4.4.2

Full of bugs; no response from advisorsTried connecting with chat support (AppleCare should give priority access), wait time was listed as 2mins and less and waited for 10mins, no response. Tried calling feature and it gives an empty pop-up with ok button. Never going to use this app to connect with support again..YgkananiVersion: 4.4.1

Do it yourself?Hardly useful! I chatted with three separate people about my issue. Two hours later nothing is resolved. Being told to read articles and then left to figure it out on my own does not equal good customer service in my books. I am extremely frustrated and still have a non-functioning iPad seeing as my issue seemed to stump all the agents. Overall not a good experience..TanisReidVersion: 4.1.4

Payment scamDon’t download this app. After an hour of asking me about phone issues, the customer service rep sent me to a webpage that didn’t work then emailed a payment request. When queried, they were unable to provide me with any of my account basic information. Then they asked me to summarize the my issue, after explaining it to them for an hour. Total scam..JoJo a GoGoVersion: 2.3.1

Support is horribleI never write reviews however I live remotely no where near an apple store. Lost my phone skiing. Got a new phone but forgot my Apple ID password .there is no way to reset the password with out a new number as I have to wait for my phone provider to mail a new SIM card. Pretty much told tough luck here are some numbers to call to see if they will help!.Apple support is horribleVersion: 4.4.1

Apple support NOT!Useless says an update is available but after it fails multiple times, I noticed in grayed out print that iOS 13 is required. As I am using an older iPad I guess everything is getting outdated by these so-called improved applications that make your existing devices useless! Why force an upgrade when it is not compatible with existing devices making them even more useless. Should have left well enough alone for people with older hardware. Not a happy camper!.Argee77Version: 4.0.2

By weekly feesWell I’m not sure what I’m i or dying for that I’m being charged almost weekly different amounts I would like a print out sent to my email with the dates , amounts and what the charges are for exactly!! From the first payment until the last payment taken out last week please.Sue’s crazy bill from appleVersion: 5.3

Extremely poor supportLong time apple supporter but recently experienced extremely poor customer service from Apple support agent. The representative was unhelpful and lacked effective communication, leaving me frustrated and dissatisfied with the overall support. It's disappointing when a company known for quality falls short in addressing customer concerns..Bdtn10Version: 5.3

The worst customer service I’ve ever experiencedLiterally stabbing my leg would be more of a pleasing experience than reaching out to your customer support.Princess.MarielVersion: 4.7.2

Code d’accèsMon code d’accès ne fonctionne plus sur mon nouvel iPad 9e gen. car j’ai utilisé un code d’accès envoyé sur mon vieil iPad pour confirmer que cet iPad est le mien. Sans ordinateur, impossible de réinitialiser. Le soutient technique au téléphone a ne fût d’aucune aide; on m’a dit de me connecter à iCloud.com/find , effacer mon iPad. Puis rien. Mon nouvel iPad me demande encore mon code d’accès et maintenant indisponible pour 3 heures. N’ayant pas utiliser le Touch et n’ayant pas transférer mes données, on m’a dit de me rendre à un magasin Apple qui se trouve à 90 minutes en véhicule. Expérience vraiment décevante. 😰Je me rendrai à un informaticien afin qu’il utilise son ordinateur 🖥️ pour m’aider. Des frais inutiles..SyverStarVersion: 5.2

Exactly what you’d expect from a bunch of malnourished Chinese kidsNot helpful.Do ggddbbVersion: 5.2

Poor serviceHanged up on me and lied to me about fixing my iCloud photos.Qn905Version: 5.1

MY IOS ISN’T HIGH ENOUGH FOR THIS APP?Rubbish! I’m a senior who cannot presently afford to upgrade my iPad. Most apps routinely offer the opportunity to download an “older version, compatible with my device”. Most, but not an Apple Support app for an Apple device? I won’t discuss the optics of this here but with decades of business management experience & education, I’ll just say that Apple cares nothing of customer service, in my opinion. This is just one of many examples, so they don’t deserve our business..Beef0rdVersion: 5.1

Requiert iOS 15 minimumDommage pour l’utilisateur qui possède un appareil « obsolète » pour qui demande une réparation. Je vais sur le site web, qui va me donner le choix du service requis. Alors pourquoi une telle approche? Merci.PverroVersion: 5.1

Avoids helping any way they can.All the cards I’ve tried have always been declined, requiring constant corrections even though my billing information never changed. Even my default card was declined for no explained reason. Attempts to change this went nowhere as apple decided that my password was suddenly incorrect, requiring several new passwords over the course of two years, and even then my cards and passwords were still invalid. Attempts to contact apple support were useless since a human could never be bothered to help..NianticDoBetterVersion: 5.0

Worst service everI called to see why they put recovery in my account they said because changing my phone number then this lady very very rude calls back before we finished talking she hung up the phone and said I can’t help if she can’t help why is she sitting on the desk we have total 11 apple devices and 4 icloud accounts that we pay every month i will close up everything i will deal with Google and other companies much much better at least they will listen to you and your concerns...Dildar sabriVersion: 5.0

Hard to make reservations in Apple StoreThe staffs in Apple stores are more like scamming now. Each time I was asked to remove covers and they will check if there’s scratches instead of solving your issues.Brown201015Version: 5.0

Your mistakeI didn’t order the app. I was signed up by the salesperson without an explanation was to wha it was. Please cancel this. I don’t want or need Apple Care !!!!.SamtheLawyerVersion: 5.0

Doesn’t go beyond the continue screenDownloaded the app. Doesn’t go beyond the privacy prompt.PriyanthnVersion: 4.9.1

No supportNot once I’ve used this app has anybody fixed an issue or provided any type of support. All for iPhone issues caused by installing 16.2.BPI1397Version: 4.8.1

No supportNo support from the rep on the app. Seems like they are preoccupied with something else. Not a one on one experience. Rep avoided questions. I had two issues, rep passed me of both times, once to thier web site. I could have dine that myself not waste 20 min to be told to look at the web site. I also had to ask to end the chat 4 times so I could leave feedback. Don’t waste your time just research the issue on your own..Mr.mylesVersion: 4.8

5 stars review seems fake- Apple recovery system is terrible. - Their customer service will tell you it’s out of their hand and there nothing they can on their end - Honesty whoever designed this recovery system is definitely aiming for a smaller market..Whyapple1984Version: 4.7

GarbageThis stupid app is no help at all. Apple is no help either. Too much of Apples junk is proprietary and that just makes using it a baffling frustration. I hate Apple and products even more now that I need a passcode I don’t ever remember using. Setting up this garbage is in me if the most irritating activities I know. If this crap wasn’t so ubiquitous I’d have binned everything ages ago..SidididididididiVersion: 4.4

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