Wireless Audio Multiroom : Pad Customer Service

Wireless Audio Multiroom : Pad Positive Reviews

Multiroom is nice, and a little grumpy.Samsung Multiroom when it works is great. But every once in a while (one or twice a week) it will lose connection with the wireless router. Usually reconnecting is no problem (on/off wireless router and it reconnects) but rarely (once a year) a complete reboot of the system and speakers is required. Also I have 8 (eight) radiant speakers all except one connect all the time. The one delinquent speaker has the latest software but appears to be on it’s “own network”. Resets result in the one speaker or the other 7 (seven) speakers being connected. Maybe it’s got different hardware?.Ccl9808Version: 4145

Glitches and some functions hard to change or find.Please fix those things..LilkansastarVersion: 4131

The Greatest thing since slice bread!The space the save, the look they have and the most love is the sound. Samsung got it right. Let’s get this party started with the R3’s jamming hard in Texas!.StanthemanmacVersion: 4131

Enjoying the speaker!The app is not loading now on my itouch!.Shake McTVersion: 4105

More supportApple Music needs to be added, bugs needs to be fixed..XurinoxVersion: 4132

Improved groupingJust upgraded to this version of the multi room app and find the speaker grouping much improved. It used to drop the grouping all the time in the older version. My only complaint is it no longer has the Samsung milk music. After finally getting used to it, it's no longer there! Bring it back!!.Rrraul415ssssffffVersion: 4031

All around 👍🏽👍🏽👍🏽Very pleased with my system..Joey SoloVersion: 4145

Love this appI have it synced with my Samsung "egg shaped" speaker. It fills the apartment with music..HoneyPie!!Version: 4105

Works greatNo issues adding speaker just had to make sure both devices were on my primary network. Only think I would change on the app is to let me start halfway through an album. Right now it just plays that song and stops. Could be I am missing something..TerryMac278Version: 4078

How it works!This app works great on my Samsung device but I do have one problem when connected to my apple product using the wifi connect functionality. The problem is the disconnect from wifi. Please for help! Thanks.LikethetruthVersion: 4042

Easy to findThe music from today and yesterday is right at your finger tips..SL7779Version: 4094

Très bonManque airplay pour utiliser itune match , autrement très bonne application..Lynet7008Version: 4131

After years, I finally got all speakers working. Love it nowGood sound!.FifthPointVersion: 4145

GlitchyI have two Samsung speakers – sound bar and an R1... and I cannot play both at the same time synchronized. I also find the Multiroom app to be glitchy. Sometimes it works and others not. Hopefully future updates will repair this. But right now I couldn't recommend that my friends by the Samsung Wi-Fi speakers especially if this is the program that controls them..AivesterdalVersion: 4105

ConfigurationsIt would be very helpful to be able to save some configurations instead of having to create groups every time you want to listen to music..TheBaldoVersion: 4094

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Wireless Audio Multiroom : Pad Negative Reviews

May be okay with a Samsung mobile deviceThis app is one of the worst I have ever dealt with. It may work with a samsung mobil device, but with IPad it will glitch out about every other day from my experience. Called customer support 2xs since I have had this. First time was told that I would be on a brief hold, and after 20 min of holding, I got hung up on... They did ask for a call back number, but never actually called me back after hanging up. 2nd time was a while later, since I had such a bad taste in my mouth from the first time... I got transferred 3 times to the department that could help. The 3rd time, they tried transferring me to the first department I started in. I hung up because I didn't have time to deal with another 40 minutes of getting the run around..NinjapsVersion: 4105

Issues with SiriusXM still persistI just bought a new vehicle, and it came with SiriusXM. When I found out the Samsung Multiroom App had a SiriusXM login, I was thrilled. After repeated attempts to get it to work, the thrill went right out the window. After checking various forum posts on Samsung’s website, I found out I’m not the only one with this issue. I’ve loved the app up until this point, but won’t raise my rating until this is fixed. Avoid buying Samsung if you were hoping to stream SiriusXM at home..BuddhabareVersion: 4131

Going DownhillUpdate on January 6, 2017: App will not work with SiriusXM. Not sure what changed. Nothing in my SiriusXM account changed. Awful. I like the app when it is fully working. It cannot speakers that were previously in a group and the interface with SiriusXM is very hit or miss. On Christmas Day, I could log into SiriusXM but cannot now. App says that my ID and password are wrong but I can log into my SiriusXM app with same password. This app could be so much better if it worked consistently..HockeyCoachDonVersion: 4131

PandoraVery disappointed. I set the app up on my phone, connected it to my new sound bar, and started listening to Pandora and it sounded and worked great. 15 minutes later it just stopped. Now after several attempts of uninstalling and reinstalling the app, it will no longer connect to Pandora. I have tried the same steps with my iPad, and get the same results. Clicking on app support is just a joke..6TR2Version: 4131

Please update for iOS13!I keep having to delete and reinstall the app because it can’t find the wifi. Once I reinstall, it seems to reboot and is then able to find the wifi network. Also, I had two speakers grouped and working fine as audio for my Samsung TV, but now it doesn’t work for two speakers and I can only use one. Thanks!.SwoojVersion: 4132

Works good but not with SiriusXMI love the Samsung radiant speakers, and this app works pretty well until a new release breaks the Sirius XM compatibility. Samsung, please fix this, as app release 4145 is broken again with SiriusXM. I will reevaluate my rating once this bug is fixed. Also, unfortunately this doesn’t work with Apple Music, so another request for a new feature is to develop compatibility with Apple Music..NjndjvnjdVersion: 4145

No App Support for SiriusXM issuesWas working fine for years, but in the last six months Sept 2017 - Jan 2018 SiriusXM not working when ALL other music sources working without any problem. I have tried to work with Tech Support, but I am told they do not support their Apps only their Hardware/Devices. VERY DISAPPOINTING! I invested in 8 WAM1500 speakers so I could listen to SiriusXM throughout my home. When it was working it was great. Now they are nothing but very expensive Boat anchors..Stanta62Version: 4131

Support Your Product!I bought speakers for myself and for my daughter so we could stream Sirius music. Just after I bought the speakers the app quit working. I noticed this app hasn’t been updated in over seven months despite numerous complaints from several dissatisfied customers with exactly the same problem. Why would I want to buy a Galaxy Note9 if this is how Samsung supports their products?.Willie.from.texasVersion: 4131

App from Retardistan..or from hellI haven't seen such an inept and moody app. It's anyone's guess if it's going to work today or not. Also... what possessed the high school dropout dev to make location mandatory? Previous version was just fine without it. Why does Scamsung need the location of my iPad at all times???? Am I susceptible of flying into space? This is one purchase I regret the most: the so-called"smart speakes" . They removed functionality over time and forced users to put up with this garbage. Never again Scamsung... that was my last purchase from you..Ipse_taseVersion: 4145

Worst App Ever. Really.So limited in functionality. Search engine from the early 90’s (I’m guessing). Best to create play list on your preferred service. Otherwise it’s way to slow and inaccurate to find anything. To all those who asked “can I give it zero stars”, I can only say me too. Sad as speakers are really quite nice. SHAME ON YOU SAMSUNG!!!!!!!!!!!!!!!!.Pk.shanksVersion: 4131

Worst device, app and customer serviceWon't work with Sirius XM online app, update to app made it unusable. The customer service basically reads the exact troubleshooting instructions to you and has no real knowledge of the device, the app or anything. I regret my purchase!.Bope3psVersion: 4105

FrustratingCrashes constantly... very frustrating to spend money on sound bar and have this app limit ability to use it..AZDREAMINVersion: 4105

Location access for no reasonLatest update refuses to work without location access. Previous versions worked fine without it. I’m surprised this passed apples App Store testing..JwninVersion: 4145

WORST APP EVER!What a total waste of money to buy 3 Samsung speakers that don’t work because the app is horrendous and is not updated! NO ONE AT Samsung cares, and they continue to sell the speakers to take people for hundreds of dollars!!! GET THIS APP FIXED!!!!.Austin Artist 6Version: 4145

No longer works after iOS 16No longer works after upgrading to iOS 16. Still works on iOS 15.7.1.Ak01qVersion: 4145

Does not support Apple MusicIf you have the Apple Music subscription will not play any of the songs downloaded using wi fi..Lets Try it AgainVersion: 4131

SiriusXM doesn’t workKeep getting an incorrect password message when I know for sure it’s not incorrect..Deimos60Version: 4131

Ha ha!!!Update for i Pad that is supposed to fix bugs won’t even update!! Nice try on the bug fix!! Probably won’t buy any more Samsung products!!.Dale1619Version: 4131

SiriusXM still not working....And many complaints on Samsung’s own forum. They’re aware of it-just don’t care enough to fix it. Great speakers crippled by lousy app..SsttrrVersion: 4131

Does not work with HW-N850 or HW-N950Have both sound bars and have spent hours trying to get this app to work with them. Please fix..WahapainanVersion: 4132

Surround sound setup is horribleConstantly loses surround sound settings and navigating to that setup is difficult at best..PdrkyVersion: 4132

HelpWon’t work with Sirius !.Left wing nut jobVersion: 4145

App doesn’t work ☹️Lame app.Astrogo5Version: 4145

Disconnects constantlyThis would be a great app if it actually worked all the time. I've spent so much time connecting and reconnecting the speakers that I have. I have four of them plus the sound bar and hardly ever are they all on the network at the same time. The sound of the speakers is great but the app is not up to primetime and I'm ready to take the speakers back because of it- very disappointed..ErieiteVersion: 4042

Can I Rate Zero?Could not conceive possibility that the newer version of this software could be worse than the original. But -- color me stupid -- it actually is. I spend my entire workout trying to get these crappy speakers working over and over. I never get time to actually lift weights. DO NOT BUY THESE SPEAKERS! They sound good but without software to run them...you are hooped!.Lex.LuthErVersion: 4042

Not compatible with Apple Music...The app will not play any song that i have downloaded with Apple Music so the WiFi feature is out for me. For costing (the speaker) almost as much as a UE Megaboom, the speaker sounds decent, but i would rather just spend the extra money. The speaker also does not support volume control from an iPad or iPhone..DefiantNX85Version: 4042

Current App is bad !!!!The original app worked fine and I updated the app and I have had nothing but problems trying to connect to my Samsung R1 speaker with my iPad. My speaker is useless without a working app. Nice going Samsung, I bet you have some great mobile phones for sale also..Bobbio 03Version: 4042

So much potential hereI love how these speakers sound specially when in wi-fi mode. If only I could get them to stay configured and connected for any amount of time I would give them 5 stars. Every time there is an update I hope this is going to be it but it never happens😡 VERY FRUSTRATING!.Sv97Version: 4042

Bad appReally bad out there is several problems with this app. Number one it does not stay connected to the speaker much less multiple speakers. Number two if it doesn't connect to a supposedly compatible device, well, I guess you know the rest of the story it doesn't even identify or recognize any other device. Number three it doesn't even match the illustrated example of the app in the instruction manual which led me to believe that I perhaps downloaded the wrong app..Nbracey4Version: 4042

TerribleI purchased 2 M3's, 1 M5, and 2 M7's. Only the M5 is found. The rest work whenever they want to and when they do they disconnect. Spend a lot of money and the app is glitchy at best. Very disappointed. It explains why these were so cheap. You get what you pay for. Old app was better..Cora323Version: 4039

This app is horribleI'm so frustrated with this whole set up. I've spent so much money on these speakers and I can't get them to stay grouped. What's the point of spending so much money for a surround sound system if you just have to use the TV speakers?.Not a fan of SamsungVersion: 4042

Currently an issueWith the latest update (it's May 20, 2017) the app stays at a "loading" screen. Can we expect another update soon? Using an iPad Air 2. When it works the application is great for my R7 wireless speaker..MassiecdVersion: 4094

Failure for Samsung on wi-fi connection.The Samsung Speakers are great... when they connect. no problems with bluetooth connection but wi-fi does not work and multiple speakers. How about putting an app that works..Serendpt13Version: 4078

If I only knew!If I only knew how bad this app was I would never had bought the speakers. Does not work, cannot see my albums on the iPad, stops continuously..HeavyattackVersion: 4042

Please fix the appI want to love my speakers because they have amazing sound, but the app is horrible. Constant skipping during any playback. Please fix ASAP!!!!.ButterflhighVersion: 4042

New app/ deviceThis app does work with ipad! Not at all for setup of Samsung Multiroom audio!.RuthjaneVersion: 4066

BandwagonA group of people responsible for releasing this app failed. I have jumped on the one star bandwagon..Dis-apple-ointedVersion: 4042

Samsung appDoes not work!!.ApeGilVersion: 4078

Samsung MultiroomWorst app ever developed!.MCH 4899Version: 4042

Update asap!Not working on iOS 13. I contacted Samsung and nobody can help me....Luc-OlivierVersion: 4132

Needs an iOS 13 update desperately.App fails to load for any apple device with iOS13. Please update the app Samsung, ASAP!.Adam D LloydVersion: 4132

Not very goodI'm surprised a company as big as Samsung can create such a terrible app. It only works sometimes and when it does work, it's glitchy..PeterliguoriiVersion: 4131

No customer support, false claims by SamsungI bought a pair of Samsung Wi-Fi speakers because this app claims to support Sirius XM. I upgraded my Sirius account so I could listen on these speakers. It worked until a few months ago but now I can’t sign onto Sirius through the app. I’ve spent over two hours with Samsung and Sirius, who both blamed each other. The Samsung support forum clearly shows many others have the same problem. They have also blamed apple (since its an iOS app) and the app developer. Since Samsung claims this app supports Sirius, and it doesn’t, it should be up to Samsung to fix this problem..TimB56Version: 4131

Is this Samsung quality???? GarbageThe idea of this Bluetooth multi-speaker, multi-room is great. The R1 cylinder speakers give a great, rich sound but the app is glitchy. Speakers drop off spontaneously, the volume turns its self down or off on its own. The app is too rigid on what you can listen to - iTunes works but only some tunes, no Netflix, no videos from internet browser. . . You can connect directly to one speaker through Bluetooth and it will work like a normal speaker but if you want more speakers, you need the app and it is brutally unreliable..Dale MVersion: 4105

Pure Garbage, DO NOT PURCHASE SAMSUNG SPEAKERS!I spent a decent amount of money hoping to get nice wireless sound. Obviously it sounds great, but, even with a very excellent Wi-Fi signal, the A/V sync is absolutely terrible, and there is no update in the future to fix it. Shame on Samsung. Stay away from their sound bars and surround speakers..***jedimaster***Version: 4105

Still Doesn't Work with IOSPlease fix the app, great speaker, but can't connect two speakers with Bluetooth and need the app for multi-room sound, it needs to be able to access apple radio, constant crashing.GGCityVersion: 4042

HorreurJ'ai acheté l'an dernier 5 caisse de son, 3 Hub et je n'ai eu que des problèmes et environ 1 heure (par tranches de 20 secondes) de musique. Je me sens complètement floue par cette compagnie. N'achetez pas!!!!.Philo5222Version: 4042

Where's the deezer support in Canada?Really? Still no deezer support in Canada even though Samsung advertised it over and over again. Spent over two hours with tech support and they know less then I do. What a waste of money and time dealing with this product.StutzyVersion: 4042

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