MEDITECH MHealth Customer Service

MEDITECH MHealth Positive Reviews

Can’t logon, crashes with connection error at startupThis app was working ok up until this past week, I now get an error ‘uh oh’ - ‘We weren’t able to make a secure connection to your portal. You may still be able to access your portal through the browser’. ‘Open browser’ link ‘Back’ link iOS safari browser web access connects securely as expected and login is ok but always have password issues with browser, often doesn’t accept save creds. App is much easier to use with Face ID when it works. Have iPhone 12 Pro running latest ios 15.4 updated a couple weeks before issue. Ssl cert is valid until 6/2/22.JSh33hanVersion: 1.13.2

A few changes needed.There are 2 changes off the top of my head that would make this app 5 stars. 1. Notifications. I wish it would let me know when results are in, or when I have a new message, appointment reminder etc. 2. Every time I open a result and go back to look at another one it takes me all the way to the beginning of the list instead Of back where I was in the list..Lai. C.Version: 1.13.4

The App is very usefulI’ve looked through all bad reviews and I have to point out 2 major flaws with their poor ratings… 1. many people are confusing their Health System with this app. Meditech is the vendor of this app and many health systems use it. If you don’t see something on the app, this is due to either the Heath system deciding what to/not to share or the Provider themselves. 2. Honestly, it seems like many people just don’t know what they’re doing. I’ve been logging into my app multiple times a week for the past 8 months and I’ve never needed to reset my login. I find all my information and can print/email/download with no issues. If you don’t see a result or report, don’t be afraid to tap into different areas such a Documents or Letters. I’m betting 99.9% of issues are user-error..Brturner847Version: 1.13.0

Easy to useThis app help me keep records and my results of everything that I had done in the past as well as keep my allergies. And soon they will allow scheduling through the app. There was even a time that they scheduled me to do ultrasound but the office for the ultrasound phone had not very good service so through the app they where able to let me know when it was.ChrisTKH6877Version: 1.14.1

Had nice benefitsThis app was great, it was nice to be able to email one of my providers when I had a question. Yesterday I couldn’t get and today I was sent a link to reset my credentials which is fine. This app is nice to have though when you forget the last time that you seen a particular provider or forget an upcoming appointment..SPkidneyVersion: 1.14.1

ExcellentThis app has been super helpful to get in contact with my care team for concerns with my child and myself. ***The only feature I would want to add is the option for notifications! If I could receive a notification when a new message came in it doesn’t have to be detailed just a simple notification on screen saying “New Portal Message” or “New Appointment.”***.IowaNurse/CMAin healthcareVersion: 1.9.0

SchedulingI think this app has a nice basic easy to use layout however : When I use the MyChart in epic app it’s so nice to be able to schedule and reschedule right from the app. I can see appointments slots available which is a lot easier than the methods for scheduling on this interface.$hane12Version: 1.15.2

Can’t log in! site completely useless at this point!What is the problem? Since March I can’t access my records due to the inability to be able to login! Hospital says they did a standard update and the site crashed and now they can’t fix it!! They blame the site. So what is the problem 6 months later.Talusa2Version: 1.13.4

Get login fixed.Love the app super handy. However I wish they would fix the log in problem. I get logged in and almost immediately get kicked out. It’s very frustrating when needing to make an appointment or fill meds. Get the login fixed and I’d give it 5 stars..KaclawVersion: 1.13.0

MessagesI rely on the app to access patient portal for appointments, results and messaging. Recently, I could no longer find messages and there isn’t an update that might include it. I’m guessing it’s moved and would like help finding it..WannabcutVersion: 1.15.2

The best portal out thereI have used several portals out there including Epic, Allscipts and Athena Health and I can tell you this is by far the most intuitive out there. It’s not perfect by any stretch, but it is a work in progress and I find it so much easier to use..AJW In MAVersion: 1.12.0

Not able to loginThis is the second time in the last month that I have not been able to login to my portal to message my doctors and I have not had any changes in my account or anything. What do you suggest?.PamOggyVersion: 1.14.1

NotificationsI am unable to get notifications from MHealth because it does not show up on my apps on the notification page..4Sure69Version: 1.15.0

Sign onExcellent app. It serves my needs. I was able to create a new user and password, and sign in and out with out any issues..FMHassanVersion: 1.14.1

A big step forwardThis app is a very big step forward! Given the lack of ability for EHRs to share data this will help all patients see their medical record and share it with their doctors..NjswyomingVersion: 1.9.0

Correct linkWorked great once i had the correct link. Recommend Meditech sites send their patients the link when signing them up..Chris8566Version: 1.13.0

Useless appNever can get on it. Always have to change user I’d and password. It’s useless to me.CrafnpatVersion: 1.16.0

No imagesThe apps been great. Only thing I wish it had, was the ability to add images, from X-rays, ultrasounds and ect..Caileyerin17Version: 1.14.2

Great appSuper user friendly very easy to use..Brentt4Version: 1.15.1

Easy and works greatI am 74 and had no problem installing and opening app and everything is there. I had the reception at our hospital set up my account. All it took was 5 minutes and my BC Medical Card. I got an email with a link to my account. Click on link and asked to enter a user ID and password. I set those and had immediate access to my account..Bill iBVersion: 1.15.1

Easy PeasyI’ve had no problems with this App. My phone saved the login information. I can get all my medical records (labs, consults, imaging). I get notifications for my appointments. Very convenient! I’ve read the negative reviews so I’m feeling pretty lucky!.Zoey2020!Version: 1.15.0

Works okayI’m 66 and had no issues installing and using this on a iPhone,iPad and desk top Mac..Ticket stubVersion: 1.12.0

Wonderful, Works great!Wonderful app. Emails me within 24 hrs. my reports, when my appointment is & gives me my history of hospital visits. It only gives reports of hospital or government agency visits. Doesn’t give information if you went to private clinics. I have information as far back as 1997. Everything can be printed. We’re 72 & 75 yrs. no problem using it. Easy once set up..MesadwellerVersion: 1.13.4

Great AppI am over 50 and this app is the best! I can review and print my medical information, when attending the doctors for appointments I have my full history in my hand no more trying to remember or guess when a procedure was it’s right there. Love having my medical information at my convenience to review..CankieanneVersion: 1.11.3

Very simple and easy to useI found this incredibly easy to access! Love it! Just what we need to keep track of our aging parent's medical issues!.Nicknames not in useVersion: 1.11.3

Great health app!!I am extremely happy to see a hospital where you can access results. The app itself was very easy to install and since I already had an account it was very easy to access my account..VeronadeauVersion: 1.11.3

Works just fineOnly two steps required to log in, very simple. The data isn’t presented any differently than if you went directly to the website and logged in there to view medical records, so no real benefit to having the app that I can personally see. However, it works and is very user friendly..Kelsg2.0Version: 1.11.2

Works fineIt does require that one follows simple instructions to set it up, took me less than 5 minutes; after which I read all the lab reports I wanted to read. Probably not recommended for those who can’t follow simple instructions..Mindhead Mindhead?Version: 1.10.1

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MEDITECH MHealth Negative Reviews

Does anyone at meditech or BHS care?How can it be that for months, hundreds of users of this bargain bin software all report the same thing, trouble logging in, reset accounts, unrecognized correct credentials, the need to call and have the portal account reset EVERY TIME YOU TRY TO USE IT, all of us saying the same thing is fundamentally broken on this software. I've had yelling matches with the BHS medical records office after the fifth and sixth times I had to call to reset my elderly mom's account. An app that doesn't work is worse than nothing at all when the point is access to your medical records and tests and appointments. And think about this: how much can you trust the obvious third rate clowns who developed this software with the privacy and security of your most personal information? BHS failed when they signed a contract with Meditech. Someone needs to cut that contract off and eat the loss and switch to one of the many other commercial options for medical portal software. I use several with other doctors and have never had any problems. This one has never ever worked right. Surely BHS staff have other jobs than fielding endless complaints and reset requests. I intend to write the IT director at BHS and share these opinions. I do not trust this company with my mom's medical records. Unbelievable incompetence..Aaron FoxVersion: 1.13.0

Garbage AppThis “App” is literally just a web browser that loads the exact same web page you’ll get when logging into your provider’s portal. It is the absolute minimum effort of an app. And yet, it still has issues logging in. But that’s not all. This med service’s portal system is in its entirety minimal effort. It looks like it was built in the late 1990’s by a novice web developer and then never touched since. It is clearly out dated and far surpassed by the platforms many other providers use today. This system is so far out of date, I’m planning to change to a different healthcare provider with an actually useful system. My previous healthcare provider used MyChart. The experience was so much better, I’m willing to overlook the reasons I changed providers in the first place and go back to the previous one. This feels like my provider is ripping me off, charging me what they charge while providing such an inferior system to access my health information..Nick applesmanVersion: 1.14.1

Kingman Regional Medical Hospital and UrologyThis APP is terribly flawed and EXTREMELY a waste of time!!!! The few times that log in was successful, the APP would log out of my session unexpectedly and error message appears stating: “your browser does not allow session cookies“. Further, The support for this APP is equally flawed and unprofessional. There have been over a dozen emails and phone calls to the support staff at Kingman Regional Medical Hospital and these bird brains do not comprehend the problem therefor give LAME RESPONSE, that is the few times they responded. It reminds me of the appointment and scheduling of the Kingman Regional Medical Center. They will give you a date for and NO TIME on that date for specific procedures until a couple days before the surgery, YET, expect patient to have someone there for taking patient home after procedures! My family and friends kept asking me WHEN THEY needed to be there to take me home but the hospital will NOT tell you. Third world, unprofessional, appointment and scheduling!.GregoryhamptomVersion: 1.14.1

Horrible app!ATTENTION Medical practices: Please invest in EPIC instead of this outdated, unreliable, useless garbage! I only gave this app 1 star because there isn’t an option to give it zero stars! This app is garbage!! It won’t even finish loading on latest versions of iOS. Same thing when trying to access patient portal via the URL! How are patients supposed to access their information if the login page won’t even load? All we get is a blank white screen! MEDITECH…After being on the scene for over 20 years, surely you can come up with better and more reliable solutions than this; if not, then please stop peddling your useless wares to medical practices!.DenTara03Version: 1.16.0

Getting into this portal is so frustratingI rarely respond to feedback opportunities negatively, but this app earns a negative rating. Half the time I cannot get in when I have a need. The login screen often says the portal is currently not available. Sometimes it won’t recognize my credentials when I have not changed them and despite repeated attempts. When I use the Forgot a password option to try to reset it, I get an error rather than a reset email. Facial recognition should allow you right in without having to also provide login credentials. I literally hate this app..Musician TJVersion: 1.14.1

App seemed more app interested in collecting money than assisting with how toI know I am not very good at navigating through all the different and things. But I couldn’t find a way to bring up how to use the app. No information on what to expect. Or what to do! How to do it The app just started making plans for me to keep track of?? I guess my readings, but I didn’t have anything to log. And no understanding of what I was supposed to do! So I guess I will delete it probably faster than it took me to get nothing done !!??✅ going to delete it’s a little more expensive than I can afford..Lubner7Version: 1.15.0

WORTHLESSI’ve never been able to get into my account in 4 years. They don’t answer the phone, so I finally made an 80-minute round trip to the hospital in Aberdeen for app assistance. I was sent to the medical records office, where both staff sheepishly admitted they can’t get into their personal accounts either. They called IT. The IT guy couldn’t figure it out and suggested I call his department the following Monday to speak with someone higher up. But no, I can’t have the IT direct dial number. Call the main number. You know, the one nobody answers..Nickname 69799922222Version: 1.14.1

Doesn’t allow multiple facility informationI use 2 different medical facilities who both use this app. However the app on my phone only allows one facility’s information. In order to see anything from the 2nd facility, I have to log in via an email from them. This app needs to allow a patient to choose from a list what facilities they want to see information from!!! Create a scroll down list of medical facilities for the patient to choose from that they are affiliated with as a patient!.Hodge511Version: 1.13.3

Horrible app! You cannot loginI tried multiple times over a series of days to login with no success. I even turned off my VPN because that is sometimes an issue. No luck! It gives the option of opening it in your browser, which really defeats the purpose of having the app in the first place… Does the provider of this app even read the comments? I think not since I see the last update was done a week ago..RangyrunnerVersion: 1.13.2

Decent App—Far too many Log In BugsAs far as the information contained within the app it is phenomenal. However…trying to get into the app even with Face ID & OR Fingerprint is virtually impossible. It is more than frustrating when you get an email notifying you there is an update available in your portal an 95% of the time when you go to check it you can’t log in..Hillen80Version: 1.12.0

I hate itEvery time I try to login the app tells me that my User ID and Password don’t match their records. The app forces me to reset my account through an email link. There are usually problems with that link working. I enter new credentials as instructed and it logs me in. The next time, it’s all gone again and I am required to start over with getting a new link, enter the info again, repeat. Sadly my doctor uses this buggy app so I’m stuck with it..Missouri MagsVersion: 1.14.1

Same complaintI have the same complaint as all the reviews I’ve read with one or two stars (and there are a lot). Not being able to get in, problems with passwords, extremely frustrating. I’ve given up snd just call the medical records office. They admit to getting a lot of calls from people who can not access their information. I don’t understand why my primary care portal is do easy and this one is so hard..AintnochumpVersion: 1.12.1

Log inYou need to be a safe cracker to actually get in this app. Even when I use it on my PC it’s terrible. I even contact the hospital in and they always say well. We never have any problem with it. This is the worst app development I wish my hospital used my chart that gets you in anywhere you guys developing this app need to take a lesson from my chart developers because your app stinks. Very frustrating because you can never get in..CaroleT12Version: 1.14.1

LoginsConstant problems logging in. Exceeded amount of login try’s today trying to get I. To check some issues. Tried resetting my password (for the unheard of times) but was not allowed to do so. This is past beginning to be annoying. We’re told more and more things are going digital and if it is no more reliable than it is now, it will be worthless..1947--70Version: 1.13.4

TRASH just like the hospitalDischarged with severe medical Illness without even being talked to by a doctor or informed of my bloodwork. Tried to set up an account on here to at least be able to look at my LABS and there isn’t even an option for (new user) I even watched the tutorial the hospital posted and it doesn’t have the same freaking option on my IPhone…. I wouldn’t trust this hospital with a dying fish and the app is just as trash..Anon but “right on”Version: 1.14.1

Not user friendly from the get goIt requires you have your medical record number in order to create an account. That’s ridiculous because who actually knows that offhand? Other healthcare networks in the area have patient portal apps and do not require such information. It seems right off the bat this app is not user friendly..Ambrosia HealerVersion: 1.15.1

Log in issuesThe app is fantastic and easy to navigate! However, 90% of the time it errors and won’t let you log in, even when you use the fingerprint log in. It needs a major overhaul for log in. I’m in the medical field and have patients complain all the time that the can’t log in. Please fix this app!!!.Crabby_RMAVersion: 1.12.0

Reports don’t showThe app used to be great, but now it’s horrible, I can’t see any of the reports for my son which are very important for his health, not all his specialist use the same hospital system and I need to print reports for some and I can’t even view them. I reached out moths who and never heard back from app support. If you use the app don’t expect to receive any important reports..Ortegalove86Version: 1.16.0

Problems signing inThis app is ridiculous I try to sign into and it says my name or password is incorrect. It gives you an option to reset credentials by providing your email address and they say they’ll send you a temporary sign in. I’ve done it so many times and never get nothing. It’s ridiculous. And I’ve emailed them with no response so the app is useless..JackiebearysweetVersion: 1.16.0

Time wasterLog in works, log in doesn’t work Face recognition via apple sometimes works then next time does work. ID and password has to be changed most every time signing in, next time doesn’t recognize changed password Total waste of time Was better off when you could speak to a person.Boondoggles 99Version: 1.16.0

Not User Friendly :(Definitely not user friendly. 1 where do you turn notifications on? 2 do doctors actually get their messages? 3 editing profile is a challenge 4 and this is only after a few minutes of exploring the app..Murphy HomeVersion: 1.15.1

Horrible appHard to use, hard to know if you are not using the right person’s profile, and now the messaging aspect doesn’t even work. My doctor’s office literally told us they were too busy to answer the phone so to only message them through the portal and it doesn’t even WORK. For WEEKS!! SMH needs a better tech department STAT..Starling0422Version: 1.14.1

Awful…Every single time I try to either log in via the app or through the portal my login info is NEVER recognized. I’m constantly having to call tech support to reset my credentials & reset my password. It’s soooo frustrating. I don’t normally get any of my test results mailed to me & am told I can check everything on the portal. But I can’t. 🤷🏻‍♀️😖.JoCee1313Version: 1.13.3

This app and the entire patient portal is garbageThis app is frustratingly faulty. What could be a good way to access your medical files is a huge headache. Half the time my login info works half the time it doesn’t. I’ll be in finally and reading and get locked out suddenly. I asked out to renege my login and that didn’t even help. Horrible!.KrlopuVersion: 1.13.4

Multiple providersI have two providers that use this app, but I am only allowed to go into one of them. It’s very frustrating. I have to go back into my emails to find the link for the provider that the app does not allow in order to wiggle my way around to my information..Warning01Version: 1.15.3

Good app when it worksI downloaded this app to access my labs while having medical issues. Worked great the first week. Now every time I try to access it, it comes up and says not available. Very frustrating..Danarn65Version: 1.12.0

Horrible appI cannot even get signed up. It automatically places a password in that I have no idea what it is and then tells me the password is incorrect. I try to do a password reset by pressing forgot username/password and it does the same. It tells me it’s incorrect all over again. Worthless waste of time I’ll never get back. Uninstalled!.SonshackVersion: 1.9.7

Captcha’s are overwhelmingThe amount of captchas you require are absolutely ridiculous. Even after my password and Face ID sign in it takes 5 minutes to get through your captcha process. I understand you’re trying to protect information but it’s extremely excessive..RlathreeVersion: 1.16.0

Prestonsburg ARHThis is undoubtedly the worst app I have used. Log-in and 5-10 seconds ‘error with connection’ and back to log-in screen! No tech support except email and they will get back to you in 24-72 hours. No app update for at least 6 months even with all of the apps bad ratings. Disgusting!.PuzzlePlayer1Version: 1.16.0

App stopped workingI got a new iPhone upgraded to a 13 an now the app will not work I have to open the browser I hope the developers can fix it because it’s very annoying it worked fine on my iPhone 8.Fuze83Version: 1.13.2

This app will not let me create an accountThis app will not let me create an account so I can login and see my appointments or anything to do with my medical information. I do not recommend this app for anything. I recommend you guys to call the doctor. I would like to give this app -10 stars.IbeeddieVersion: 1.15.3

PatientI gave this app one star only because it won’t allow me to give half of a star. We have complained, about not letting us log in and won’t let us reset pass word, for two or more years. You haven’t fixed it yet. It would be helpful if it worked..Gigi DonnaVersion: 1.12.0

Get Rid Of It!This app is AWFUL, and that’s going by the fact it wouldn’t let me log in with my new information! it kept rejecting it even though if i go online, the website lets me in. based on other reviews, im glad it wouldn’t let me through. Goshen Health, pair with a better app, please!.King TyrusVersion: 1.16.0

Gross negligenceI cannot believe that some idiot authorized this. Anyone over the age of 50 is definitely going to have extreme difficulty with this. I am 36 and I cannot believe how many steps it takes to access, only to find out I need a virtual zoom meeting to sign up? Theoretically people are doing this well they are ill or injured. This is a step in the right direction but waaaay too user unfriendly.NpodoVersion: 1.11.1

CrashesI like getting to see my reports. But page just disappears and you have to sign in again. Over n over again..29HopefulVersion: 1.14.1

Never worksI have it one star because I had to rate it something in order to give it a review. The app never works, never logs in, always has issues or says to try again later. Very frustrating when you are e mailed reports but can’t log in to read them.EmankcinwontworkVersion: 1.14.1

Horrible Health Website & SupportTitle says it all. Contact gives phone hours not I mountain time when half the province is on mt time. Passwords won’t work. Impossible joke for structure & access..CanadaadanacVersion: 1.15.3

Results of testI have tried getting my results. It does not work I have tried over and over. Very frustrated.Maggie12131214Version: 1.15.3

OutrageousI normally have no problem navigating on line. This one is impossible. Who designed it?.Pissedoff PatientVersion: 1.15.3

Error, error, errorToo many login attempts, bye, bye.ThehumpedVersion: 1.15.2

TerribleTerrible app. The browser version is slightly better but both get 1 star. My biggest complaint... I can't zoom..Ap236Version: 1.15.2

Oh no not again!I am crying again! Just spent an hour on the phone trying to sign in with my account. Just tried it for myself, no go the user name and password the tech got me to write down doesn’t work again. Old, deaf, ill and mentally I’ll! Just way to frustrating!😥.XwanieVersion: 1.14.1

MisleadingWhy does this say it's free when it says I need to update my payment method every time I try to down load this app 😤😤😠.Princess🍑21Version: 1.14.1

TypicalCan not get my new password. Tried multiple times. Garbage.SimpsonkidVersion: 1.14.1

Garbage appThis app is useless! Never worked made me miss appointments and calls, Money wasted in shot tech that can be used for patient care. Piece of crap!!!!!.Pears are better than applesVersion: 1.14.1

App is crapMost the time it wont even log in and just has an error and its really just a portal to the web login not a refined app with any benefit..Back Alley PhotographyVersion: 1.13.3

Waste of time!I requested a link to reset my password. NOT WORKING. THERE'S NO LINK. The email shows in blue "CLICK HERE TO SIGN IN" PLEASE FIX THIS ISSUE..Lmn1966Version: 1.13.0

Typical Canadian Health Tech FailureWhy did I expect this to work? First, doesn’t properly recognize keychain, next after manually looking up password, it hangs on login. Garbage..JerBear__Version: 1.12.1

ComplaintVery annoying that it requires more operating system than I have and most likely will never have. Useless to me..ScrabblefanrealVersion: 1.12.0

Terrible registration processNot sure if anyone thought this process through. You're providing ID and yet you still have to go in person or do zoom. And only during their business hours. Not convenient in the slightest..XtinecarmenVersion: 1.12.0

Worst update!After the last update that was supposed to fix bugs(which I never had), the app stopped working… now it just takes up space on my phone. Whyyy?!?!?!.Candyland1985Version: 1.12.0

Poor signinI have been try to sign in to MHealth application for one hour, getting the same notice. Hope this is going to be fixed for securing private records..Calliejay49Version: 1.11.3

Not working goodCannot log in after log out. Kept saying I have incorrect password. Even though it is exactly as my last log in password. After several attempts. They locked your account and asked you to call the system admin to regain access. But the recording said they are very busy and will call you back within 2 days. Please do something to make it works..PytailVersion: 1.11.0

Horrible! Don’t waste your timeI have iPhone 11 and this app is glitchy at best. The password function forces an auto populate and that can’t be over ridden without really knowing how to trick it, I’m assuming the average person will have no idea how, nor the will. Then it randomly locks you out by advising you’ve made multiple attempts, when you haven’t, made worse that I’ve successfully logged in prior with the same credentials. Total waste! Use another way to access your records...clearly some intern made this app for free..JenypodVersion: 1.11.0

Frustrated Customer.This App is awful and does not work! I have spoken to many individuals about it and everyone says the same thing! With the situation as it is going on in the world, please create and bring to market something that works..Veryfrustrated13Version: 1.9.8

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