Phone Customer Service
Make and receive calls with the Phone app.
• Phone calls, FaceTime audio calls and FaceTime video calls all in one place.
• Choose a new unified layout that brings together your Favorites, Recents, and Voicemails
• Favorites offers one-tap shortcuts for calls and messages to your most important contacts.
• Recents displays recent conversations and missed calls. Search for previous calls, transcribed voicemails, and contacts using a broad range of search criteria.
• Voicemail Summaries powered by Apple Intelligence appear in-line with missed calls and help surface the most important information.
• Keypad search lets you quickly find and call existing contacts by typing in their name or number with the alphanumeric keypad.
• Contact Posters let you customize exactly how you appear when you give someone a call. Choose from various treatments for photos, Memoji and your name.
• Record live calls or FaceTime audio calls from the Phone app and review the transcripts in the Notes app. When you start a recording, the Phone app automatically announces that the call is being recorded.
• Conference calling with up to 5 people.*
• Visual Voicemail offers a written transcript of your voicemails. Save Visual Voicemail messages as notes, voice memos, or share them using Messages, Mail or AirDrop.*
• Live Voicemail lets you see a real-time transcription as someone is leaving you a message, and you can pick up the call if it’s something you want to address in the moment.
• Custom voicemail greetings.
• Automatic Mic Mode picks the right Mic Mode for you. Voice Isolation blocks out ambient noise and spotlights your voice. Wide Spectrum will leave ambient noises unfiltered, allowing your voice and all the sounds around you to be heard.
• Text responses make it easy to send a response in a single tap when you can’t pick up a call. Use suggested replies, or create your own custom text responses.
• Remind Me Later helps you remember to return calls that you can’t pick up in the moment.
• Ask Siri to place calls, return calls, and check your voicemail.
• Hold Assist lets the Phone app wait on hold for you and alerts you once a live agent is available.
• Call Screening lets you screen incoming calls from unknown numbers. Your phone will pick up the call for you and ask for a name and reason for the call before the phone even rings.
• Silence Unknown Callers gives you the option to automatically send unknown numbers to voicemail. Your phone will only ring for people in your contacts, recent outgoing calls, and Siri Suggestions.
• Blocked Contacts allows you to identify unwanted callers and blocks phone and FaceTime calls from those numbers.
• A range of ringtones and vibrations allow you to choose distinct alerts for certain people.
• Wi-Fi Calling lets you make or receive a phone call on a Wi-Fi connection, so you can stay connected in areas with little or no cellular coverage.*
• Announce Calls gives you the option to hear the name or phone number of the person calling you even when you’re not looking at your device.
• Dial Assist automatically determines the correct international or local prefix when dialing.
• Call Waiting allows someone to call you while you’re already on another call.*
• Call Forwarding relays calls made to your number to another number that you specify.*
Apple Watch Features:
• Make and answer phone calls right from your wrist.
• When you hear or feel the call, send the call to voicemail, answer using your iPhone or send a message.
• While you’re on a call, adjust the call volume, use the keypad or even switch the call to your iPhone.
• Listen to voicemails.
• Ask Siri to call someone in your contacts.
*Requires carrier support
Phone App Comments & Reviews
Phone Positive Reviews
IOS 26 problemI am not exactly sure if this review would go under the Phone app or somewhere else but I’m putting it here hoping that someone from Apple will read it. I am a screen reader user and since downloading iOS 26 I am unable to use my customized voiceover gesture to go to my home screen. It continually takes me to the app Library, which means I have to tap each individual app or the folder in the app Library there is no way to get to my customized pages that I have created for myself. I don’t mind that the Apple Library is there, but we still need to be able to get to the individual pages that perhaps we have created I have created five pages because I want certain apps organized together on each page of my phone and to only use the App Library as I choose either there is an error within voiceover that will not allow me to use my customized gesture, which is an overall iPhone problem right now, or it is a problem that can be alleviated by allowing us to access our individually created pages at the bottom of the Apple library. Please fix immediately!.Version: 2.6
PhoneI'm falling in love with this app and iOS 17 in general. Please don't ever get rid of the new ringtones and text tones because they're so awesome and fun and cool and neat and amazing and super and phenomenal. these new ringtones and text tones are Lifesavers. I also love the live voicemail feature, although I haven't checked it out yet. I also love how you can pick up a phone call while a voicemail is being left. I also love how you can set and delete multiple timers at once in the Clock app. Please don't ever get rid of this feature either because it's so handy and useful. thank you so much for these amazing features. The Settings app isn’t in the App Store, and I want to make a five star rating for that app. it would be so neat and awesome and amazing and fun and cool to have more enhanced and premium voices for VoiceOver. is it possible to add the Settings app into the App Store so that I can give it a five star rating? also, in the VoiceOver settings, it would be so neat and fun and amazing and cool and awesome if I could change the pitch and speed of all the Siri English, British, Indian, Irish, South African, Scottish, and Australian voices. Thank you for making the new ringtones loop longer so that I have more time to answer calls. I’ve noticed that my phone doesn’t make the authentication sound that it used to make when I unlock my phone and Siri doesn’t make a noise when I activate her to let me know she’s listening. Is it possible to add that back in?.Version: 2.2
The greatest Apple have ever seenThis supposed to talk to all my friends it’s busy I can talk to though I can talk to a family of all the early for a way I can still talk to the while on my phone the phone app is like really really really hope for the word five-star so I give it if I was starving is it really helpful what are you read it how you did it you get voicemails if so what is it call you kind a like to text and FaceTime app but the phone app is a five rated*you should really get it if you were lucky to have some of it has contactor all the photos that you picked you could let her put it keep it in your phone deleted if you don’t want to talk to the person he were to you could keep it and delete it which is really cool that he has your ultras who or where where do you want to talk to somebody they say that answer of course but this app is definitely the garage or I could ever say of apps of whole apps I could ever talk about before I live because I could be like 200 feet away and I could still talk to my friends and family and six so cool I recommend this app 😇😇😇😇😇😇😇⭐️⭐️⭐️⭐️⭐️.Version: 2.1
Literally the best thing everI FaceTime people all the time and end up falling asleep on FaceTime with people but the biggest thing that rlly rlly pisses me off is when ur on a ft with someone and someone else tries to call you it will show the screen where it shows who’s tryna call you and it says decline or decline and accept and no matter what you pick or if you ignore the call it will decline the original call you’ve been in to where you have to call the person back, it really bothers me and it’s a bug that needs to be fixed soon! I fall asleep with my friends on ft a lot and when there asleep and it hangs up cuz of someone else trying to call me it gets on my nerves sometimes, sounds dumb but it is a bug that needs to be fixed for numerous reasons!.Version: 2.1
Apples Phone App✅ Good Things About Apple’s Phone App 1. Simple, Clean Interface • Easy to use with a straightforward layout for recent calls, contacts, favorites, and voicemail. 2. Seamless Integration with iOS • Works perfectly with other Apple apps like Messages, Contacts, FaceTime, and Siri. 3. Visual Voicemail • Lets you see a list of your voicemails and play them in any order without dialing in. 4. Favorites and Recents • Quickly access your most-called contacts and see your recent call history. 5. Siri Voice Commands • You can ask Siri to make calls, redial, or check voicemail hands-free. 6. Call Blocking & Identification • Built-in spam call blocking and caller ID features help reduce unwanted calls. 7. Wi-Fi Calling Support • Makes calls over Wi-Fi when cellular signal is weak (if supported by your carrier). 8. Call Forwarding & Merging • Supports call forwarding, call waiting, and three-way calling. 9. Contacts Integration • Easy access to all your iPhone contacts and linked info like email, birthdays, and addresses. 10. Continuity Feature • You can make and receive phone calls on other Apple devices (iPad, Mac) when signed in with the same Apple ID. 11. Emergency SOS Access • Quickly call emergency services by pressing the power button multiple times. 12. FaceTime Integration • Tap a contact in the Phone app to instantly start a FaceTime video or audio call. ⸻ Let me know if you’d like a list of bad things about the Phone app too — or if you want a comparison with Android’s default phone app..Version: 2.5
✨woah people take a chill pill. ✨Wassup people of this world scrolling through the phone apps reviews. Sad. Anyways y the heck do ppl write “to many robo calls” like Broski, that’s not my problem, or the phone app problem. Just block it it’s not that hard. And what would u do with out the app? Huh? I’m just here cuz I’m bored. I’m not here to write a bad review, I actually gave it five stars sense I think the app deserves it. No hate here on boomers or late gen X’ers but like ur the only thing here keeping this app alive. I know absolutely no human in my grade or lower that uses that app just to call someone. I personally use it to prank call. Like call McDonald’s and ask for the Burger King menu, that one’s a good one. Actually now that I think abt it, prank calls and grandmas or grandpas are keeping this app alive. Anyways ima go now and write a review for FaceTime. Byeeeeee 👉👈 No one is probably gonna read this but if u do UWU. ~sry I’m cringing hard~.Version: 2.1
DEVELOPERS READ THIS SPECIFICALLY THE MIDDLE PARAGRAPH!!!Most of the bad reviews I read were like I get tons of spam calls yadah yadah yadah. BUT HOW IS THAT THE APPS FAULT!!!! It’s not like the app calls you its people. If it annoys you that much then just turn of phone notifications and if you miss a call wait never mind because you will probably find a way to blame that on the app to 🙄. But developers in your next update you should consider putting the answer button and the end call button on different sides of the little thing up top that shows up when you get notifications like it might just be a skill issue but I always accidentally click the wrong button and I’ll end up answering a spam call or hanging up on my mom. But besides that this app if flawless it’s the best way to communicate if you don’t have it you HAVE TO get it!.Version: 2.5
It’s goodIt doesn’t really like do the most. It’s not really that special for me and stuff but is quite a good app to use just for calls for friends. It is really not that special is kind of like FaceTime, but you don’t really show your face. Yeah it’s also like WhatsApp, but yeah, It’s good but not that good and 4 and up my sister is five. Yeah she’s not really supposed to be calling her friends on her tablet. It would just make her more spoiled so that’s why I gave it a four star. It’s good though not really that great. This app should like be rated 9+ because the calling is not really for like the kids cause they get accidentally called grown-ups to do like kidnap them so that’s why I gave the four stars not for kids.Version: 2.7
Missing featureThe app does as you’d expect… make calls, receive calls, store/browse contacts, create favorites, and listen/view voicemails. One feature they need to fix is copy and pasting an address into a contact. Currently if you copy an address, it will paste number, street, city, state, and zip into one line rather than categorizing it in the appropriate field. The missing feature I would like to see is ability to setup more than one voicemail. It’s would be nice to switch between my traditional/daily voicemail and one for when I go on vacation. This is mostly for my work phone. I have to keep creating new voicemails when I go on vacation and when I come back..Version: 2.0
Solid appWould be great to see, or make easier, the ability for full screen pictures of contacts for an inbound calls. It’s great and I don’t even know how like 1% of my contacts are setup for full screen but the grand majority are not. If the full screen option was easier to select and transferred over to CarPlay, that would be great! More ring tones would be great, also. The lack of options, I think, is why when an iPhone goes off everybody checks to see who it is since most of us stick to default. Two little things that would make a huge difference! Thanks for opening up to feedback!.Version: 2.0
Extremely ReliableWithout this handy app, the purpose of the iPhone would be difficult to see. It’s called the iPHONE for a reason. This app helps iPhone users stay in touch with friends and family, and is useful for business purposes. It has most of the features that a user would need, like Remind Me, Message, the new Live Voicemail, and most importantly, an Accept and Decline button. But, this might as well be the best part: it works. Over the years, this app has helped many people stay in contact with each other. It’s a very, very reliable app. Well done, Apple..Version: 2.2
Pros and consThis is app automatically comes on iPhone so you make and receive phone calls. With the recent iOS 17 update the caller ID has had lots of bugs. When I add a contact poster it makes the contact names with emojis grayscale. Also if you add a contact photo with no contact poster it will show a the contact photo next to the contact name but also show a weird transparent/blurred version of the contact photo. I really wish these things would get fixed. There’s been several updates since the original iOS 17 but the bugs still haven’t been fixed..Version: 2.2
Ugh..Not hating but I hate phone SO MUCH! the beep sound is so annoying..*BEEP BEEEP* like it hurts my eardrums if im on private. I mean I do love phone but just not a lot don’t get me wrong. It’s great. Like someone said it would be much easier to go on voice memos and create your own tone. I LOVED the part where if they didn’t answer it was like: sorry o can’t answer. In their voice. But apparently you got rid of it?? It was better without that robot voice being like talk at the tone. Also please bring that back. I know it’s been there since like the phone was made. But it’s getting worse and worse then to better and now worse. JUST STICK WITH UPDATES AND KEEP THEM!! Thank you for your time.Version: 2.2
Last update changed something…. Change it back!!!Last update changed something in my ‘Phone’ app. I used to have ‘voicemail’ on the bottom, so I could tap that, and hear/ read my voicemails (translation). Now, it seems I have gained a ‘Favorites’ button, and lost the voicemail button. I don’t care about ‘Favorites’! If I want to make a quick call, I ask Siri! I want to be able to get my voicemail easier, so I can scan through and see what gets answered and what gets deleted, vs having to listen to the message… I am not smart enough to make that change on my own, I only noticed it after this last update, so, please, FIX IT!.Version: 2.1
Good but needs thisIt needs to have a feature to not just mute yourself but lower ur volume that they can hear like I will turn down myself instead of muting myself. That’s a big thing that me and my bf have is that he’s trying to sleep otp and I be up load and it just needs to have a feature where u can turn down urself instead of all the way muting urself also FaceTime and phone be bugging saying it’s not the right number or needs to check the contact when it is his number but the main thing is a voice volume on urself.Version: 2.1
Feature Worth AddingAs many mentioned this app does what it’s intended to do. But something I have been struggling with using this app and always wish would come one day is the ability to dial right from “Keypad” digits and be suggested contacts that either have those digits pattern in their number or contacts that have their name (or saved name) that follows the alphabetic key pattern. For example: when I dial ‘666’ on keypad I should be able to see suggestions with contacts that have ‘…666…’ in their number or contacts saved as ‘MOM’ for example. Thanks.Version: 2.2
New screening tools are ineffective because they screen out too muchWith the iOS 26 update I was excited to learn of the new screening tools. I get spam calls about five or six times a day. While the tool did seem to filter out my spam calls, it also filtered out every call from somebody I did not know. After a couple of weeks I had about 10 voicemail messages from people that I was expecting phone calls from. I’m not sure why they just didn’t scream out the ones that were suspected spam instead of everything Be careful if you turn this feature on.Version: 2.7
Amber Alerts/Missing Person Connected To TwitterThere needs to be a better system of reporting during an Amber/Missing Person Alert, the description flashes on the screen with a link to Twitter/X, people don’t always have an account so we can’t always view important information. A majority of people left Twitter because the person who bought it has been known to post and promote misinformation from vaccines to political parties, to bashing people in the LGBTQIA community including one of his own children that is Transgender. Please find another way to display and access important information during an emergency..Version: 2.2
Missing FeaturesI’d love to see in Contacts in the Phone app the ability to pin contacts at the top of the list. I would pin the people I call most often so as to not have to scroll and scroll. The way I have done this is by putting an “A” before the person’s name so alphabetically it appears on top. Also when contacts are sorted by last name it would be nice if there was a comma inserted after the last name. I have done this manually with all my contacts by adding a comma at the end of the last name..Version: 2.0
Please add search option on Recents tabIt will make easier for user if you add search option on recents tap. Otherwise, we have to go to contacts to search our contact. Mostly, we go to recents tap because we have all our important contacts on the top but if we don’t find any contact on recents tab (within 15-25 contacts) we need to go to contacts tab. But if you add search option on recents tab, it will be better for us and time consuming. Hope you will understand. Thanks! Sheikh Mubashwir.Version: 2.1
Issue with Recent Call List Not Showing NumbersHello, On my iPhone, the recent call list only shows the contact name but not the specific phone number used for the call. I have several contacts with multiple numbers saved. After making or receiving a call, I cannot tell which number was used. This makes it difficult to track or call back the correct number. Could you please advise if there is a way to display the actual phone number in the recent call list, or suggest a solution? Thank you..Version: 2.7
The best app but it has bugsWhen someone calls me on FaceTime it has a button that you swipe to answer but no decline button and it’s like so annoying and I know I can just ignore it but it takes 30 seconds to decline the call and when I’m in a group chat FaceTime when me and my friends join sometimes it takes are cameras off and muted us and it hangs up on itself sometimes and please add a new button so that you can call in like a group chat like calling with 2 people.Version: 2.2
The Contact List CatastropheThe only reason I cannot give 5 stars is because you still cannot delete contact cards without having to manually go into each individual contact. I see a select feature as being smoother. I personally have had 3 new iPhones in the past few years and I noticed that very time I transfer over, every contact duplicates 🤷🏻♂️ this buildup of contacts takes up space and is hard to get rid of!.Version: 2.1
Silence unknown callersSo one of the things that is used a lot is turning off and on Silence Unknown callers. It was always a pain to go open the settings and find it but now you have made it even more obscure by burying the Phone app in the apps section instead of having a prominent place in the settings. Instead of making it a control that can be easily accessed we now have to go through a bunch of steps to find it. Major pain! And major step backwards! Please provide Silence unknown callers as a control that can be placed on the control pull down..Version: 2.6
Visual Voicemail Problem with Phone AppSiri indicated there’s a problem with the visual voicemail app after the iOS 16.0 update on my iPhone 8 Plus. Since visual voicemail is tied to the phone app and there seems to be no way to fix the problem, this appears to be the only place to report this error after attempting all the Apple support suggestions, including resetting the network. I rate this app 3 stars until voice transcription is reinitiated. I know it has something to do with the iOS 16 update as older messages before the update still display the voicemail transcription..Version: 2.1
Nice does what it is meant for but..The app itself is perfectly fine but I a found an issue this one person who I don’t know has called me over 100 time and this is not a exaggeration. I wish you could add a setting where people can’t call you unless you add their number. So even if they know your number they cannot call you this would almost completely stop robo calls from scammers..Version: 2.1
Love it 😊Ok so me and my friends have like group chats I love the features that when you call someone you can change it to video chat or send them to voicemail when they call or like mute and also you can add some one to the call and I think it works great for all devices and sometimes on tablet or computer not so much on computer but still amazing app I don’t know why people hating on this free app.Version: 2.5
I have the iPhone SE 3rd genI love this app so much I can talk to my friends whenever I want and the thing is you can stay on the phone forever you want this app is so good for me and I just love the App Store‘s phone and it works really well on my iPhone, which is the iPhone SE third generation I love this app so much it is does so good and I seen other reviews somewhere bad somewhere good and I see most are good so thank you for this app Apple thank you.Version: 2.1
One persistent bugGood basic phone app that can even handle *#;, wait and pause codes. Except it will not recognize a contact with a pause or wait in the number. You can search for part of the number in the phone app, and it will find it, but if you make or receive a call it will not find/display the stored contact that has an extension number after the ; or ,.Version: 2.2
UnnecessaryI hate that, every time I place a phone call while using a Bluetooth device, I have to close a pop-up window asking me to choose which method I want to utilize for the call: Bluetooth device, Speaker, Handheld or something else. If I want to use speaker, I will decide that by myself. I do not need a prompt to suggest that my preselected choice might not be the best one. I am a truck driver and DOT regulations dictate that I must use a Bluetooth device. Please eliminate this unnecessary and distracting option..Version: 2.2
Update won’t allow unknown callers to be silencedI like this app. But since the recent update, unknown callers that use to be silenced and sent to voicemail are ringing. I went to settings. I saw it said under Screen Unknown Callers was set to Ask Reason for calling so I changed it to Never. Under Call Filtering it was toggled to off for Unknown Callers. So I toggled it to on. That didn’t work so I changed Screen Unknown Callers to Silence. The Spam button is also toggled on. This was very easy to turn on and off before the update and it worked perfectly. Now I’m getting calls ringing that show up as potential spam. I tried looking on apple’s site but it wasn’t any help. Please let me know what I’m doing wrong, or please fix the glitch. Thank you..Version: 2.6
BEST APP EVERI LOVE this app because when my friends are gone i can hear there voice over the phone!!!! it’s like i’m always with them!!!! i hear they’re voice through there things on the phone called speakers and i recently found out that you came time face people!!!! it’s when you can see peoples face on your telephone!!!!! i can’t believe this! awesome job apple!!👍🏻👍🏻🎉🎉👏👏.Version: 2.2
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