Facetune: Photo & Video Editor Customer Service

This is just a fun app to play with in the least. I have a $2000 photo shoot booked in April. After seeing how easy it is to edit by myself. I’m thinking about letting my Photographer now that’s just a little bit out of my price range considering I just saw how easy it is to do a custom editing that looks extremely realistic and professional. She did a bait and switch tactic and I was still gonna go for it considering for the prices that she surprises Inglee charges after paying the retainer that’s nonrefundable. My thought process was that the quality of her equipment and technique must outweigh my novice photography editing and high resolution and of that from her more reasonably priced competitors. I think I’ll just eat the retainer, cancel the shoot and put 2k towards bills like I responsibly should. I’m grateful I have this app and I just noticed this function. It really puts her grift into perspective. Thank you Facetune for innovative quality tech you have added to the app. The accessibility Is really going to leave a lot of grifting nontransparent find me on fb photogs butthurt.

I have used this app for a decade since the basic app was launched and always loved it. There are a lot of good tools in this app, and they offer the flexibility to work in a very finite and subtle manner. If you're looking for subtle changes, this is an exceptional app. If you're looking for dramatic changes, you can get those too, although I'm not personally interested in looking like someone else. On the flipside, the painting tool is unusable. Ironically, it's exceptionally good in the basic app, why they can make it work in the basic app and not in VIP is sort of stunning. It also struggles to identify a face from certain angles. If it can't identify a face, you can't modify individual facial features. Instead, it says try a different picture. Hmmm. The aspect I personally dislike in a very strong manner, is a feature they recently added. Upon completion and saving of every image, you are forced through a "before and after" auto generating video sequence. It seems so counterintuitive, because I can't imagine anyone saying "hey here's what I really look like and here's how I changed myself". It would not be an issue if there was an option to turn that feature off, but there's no. So every time you save anything, you are forced to wait for the "before and after" video to render. I have too much time invested in this app to give it up, but if that were not the case, it might be a dealbreaker. Otherwise, if you are simply using it to fine tune or filter, or looking for the ability to be very subtle - it's a really good choice. If you're a power user and you save a lot, the auto video feature is, in my opinion, a turn off.

I subscribed to the original Facetune a while ago. It had everything I needed. I previewed the new Facetune 2 when it came out, but decided I was good with the one that I had already paid for. I guess I wasn’t alone because they started forcing advertisements for the new version in the original app. My paid version was supposed to be add free. Annoying, but whatever. I just found out with this last update, they removed features I have already paid for and use regularly. They are now asking me to sign up for a monthly plan to get it back. Huh?!? I PAID FOR THEM ALREADY! I will be deleting Facetune and refuse to upgrade. I know they are trying to force me to pay a monthly fee instead of the fixed cost. Even if I have to pay someone a monthly fee, I will gladly do it so as not to give Facetune my money. Do not get this app. It has decent features but they will most likely rip you off at some point. 🤬

I used to love you, but you’ve backed out on the very promises our vows we’re based upon 💔 I don’t want make this about money. It’s really about the kids. We only started out wanting two, but those two became so greedy that we had to take on second jobs to support them, and now we have no time left in our relationship for the love that started us. Now I don’t know if I even love our kids anymore… So the fun is over when I have to pay for what use to be a stellar, free app. Now the basic intuitive features of face “smoothing” and lighting and background editing are just trials, and if I still have to pay a monthly or annual fee for a subscription of mediocre cheap-looking effects. I keep checking back to see if these features have improved with upgrades/fixes and if there are improvements to the free setting. Not to date. I will continue reading pro-reviews to see if the subscription of $70 for this app outshines Photoshop and Lightroom subscriptions and learning curves.

So. For the original basic version, I could use the eraser and fill tool to select which areas I want colder, darker, saturated, and NOWWW it can only do the whole photo? HONESTLY, Why!? It ruins the functions a lot of us LOVED, in the original app. This should be able to do AT THE VERY LEAST, what the basic app could do. Lost phone in an accident, and had to replace previous version with this. I will gladly pay you $200 for the original app, that can do ANYTHING, easily, and quickly. PLEASE GIVE US THE OPTION TO PURCHASE THE BASIC, instead of whatever useless app this is. I have used your previous app for YEARS, to adjust colors and lighting on photos of my paintings, and I am devastated, you guys took that away from me, and all of us other creatives that relied on the features BASIC had.

I don’t think this is what people use this for, but the auto enhance tool on here is like nothing I’ve ever seen. I have some incredibly terrible grainy photos that seemed impossible to fix, but with a tap of a button it was like it created my face out of nothing! When I say grainy I mean like my face was chunky blocks of pixels… but now it really looks like me with my unique facial features and everything! How did it know?! I thought my photos were trash, but now my mind is blown! How. Did. It. Know?! My only wish is that there was an option to denoise more than just a face. Like now my face is amazingly crystal clear, but from my chin down it just grain. I tried to find another program or app that could at least get close to FaceTune’s enhance tool but haven’t found anything yet. Most don’t change anything, or just look cartoonish and distorted. Please please please allow us to enhance more than just our faces. Think of all the potentially great pictures I could rescue!

I love everything about this app, it works. (I’m a pro user) it’s not expensive at all. Plus the features are exclusive. In love

If you know how to use this app for what it does and beyond you’ll quickly realize that paying for it is worth it. This whole app does more if you use your imagination. It’s definitely the best app for major edits. I use Snapseed and Facetune for everything and I love it. They keep getting better and better. Sometime I can’t believe how some photos turn out just with a few touch ups. Love it and I can’t wait to see what else they do.

I'm in love with this app!!! All the new features are awesome! Bless the creators 🙏🏻🙌🏻

Great app. Easy to use

All this website want to do is steal your money it’s literally a setup your first time using the app you literally can’t use any of the services without purchasing the unlimited access literally you can’t do anything in this app without buying it so they midest well make you pay to download the app. So you buy the unlimited access on a free trial and all of the sudden you forget and they charge your card and if your card is locked they charge another card that they have access to. Then when you try to request a refund for it because you don’t even use the app ur not eligible for a refund. Like how are you gonna make me pay for something I don’t want or use. They won’t even let you cancel the service and get your money back your just forced to have the app and they take your money. It’s literally all a set up because you can’t use 99 percent of the features without paying for it then when you don’t need it anymore your still paying for it and they don’t give u a receipt so u can tell ur bank. Literally I used the free trial one time when I first bought it and now a week later 64 freaking dollars is taken out of my account for something I literally don’t use. If they were honest a legit they would let your refund but since that’s the only way they make money I stealing from people there not going to. Moral of the story don’t get the app thinking it’s free

I tried the trial for Facetune. It was fun to play with the app, but not something I wanted or needed, so I tried to cancel at the end of the trial period. I deleted the app and checked that it was removed from my Apple settings. I didn’t find it in the settings, so I thought it had been deleted/canceled. Then, At the end of the trial, I got a charge. That happens sometimes, so I assumed I was in the wrong, paid it, and then checked again to make sure it was totally deleted and gone from my account. Then, a few months later, I received another charge. On that day, I reached out to customer service and said I had gotten charged for an app that I had deleted months ago- hadn’t used beyond the trial. I asked if they could please refund my money and help me cancel, as I clearly couldn’t figure out how to cancel if I was getting charges, but it wasn’t showing up in my Apple account anywhere. Customer service told me how to cancel “for the future,” but refused to help do anything and said they simply couldn’t refund. Nothing is worse than poor customer service! (Apparently, you have to login to their website to cancel… which I had never visited in the first place). Do not try this app or you could be like me, paying $80 for an app you “tried” one day. Horrible Customer service! I might have left a different review if they had handled it differently.

Signed up for free trial and next day after exploring the features decided to cancel the free trail as not what I was looking for. There is no option to cancel free trials on this app. Could not find the option to cancel. Search in app gives you directions to go to account then to cancel and there is no such function. The only thing close is an option to delete the app but clearly states if you delete the app you will still be charged. I Googled in how to cancel facetune and it gave me the same directions. Also found numerous complaints from others on not being able to cancel the free trial and being charged. People also stated they sent emails thru the support app and never got any response. I never received a receipt so could not call my credit card company or Apple Pay until the charge showed up as pending. Pretty slick app feature guaranteed to steal your money. I sent an email the day after signing up for free trial stating there was no way to cancel the free trial and wanted it cancelled—-surprise no response!!! Just charged me instead. Others noted the same thing and ended up having to pay the subscription fee. My charge came thru on Apple Pay so called Apple Support and they helped me cancel the charge. I luv Apple!!! Told Apple they need to remove this app from the App Store due to the apps nefarious practice would give them zero stars if I could.

Literally only accepted the free trial for the hair color and styles. The colors are actually the best from any app I’ve ever used. That’s the ONLY reason I gave 2 stars. I took away 3 stars because they can’t define a man or woman. (Do better, that’s embarrassing) And because they charge a ridiculous amount for a joke of an app that majorly jacks up your face instead of showing how hairstyles look on you. Maybe 4 of the many styles actually worked. The ad and quiz literally claimed it will tell you your face shape and what hair styles look best on you. LOL. Please. False advertising much. I better actually get my money back at the end of this trial or we’re going to have a problem. They have lost all trust with the false advertising/bearing false witness. They can make this right of course. Stop charging what they don’t deserve and stop lying, make sure I get my money back at the end of the trial and learn what a man is and what a woman is. I’ll update this review, if they can handle that. I always want to give 5 stars, but I figured it would be 3 or less based on many other styling apps getting 1. With technology as freakishly advanced as it is, you should be able to do better than this. Technology is way more advanced than regular science, true light science, and even neuroscience has ever been. Keep trying.

I went back to the app after editing a photo. I was maybe exited out of the app for 20 minutes and when I entered again and went to edit the same photo I thought it obviously saved. My changes to the photo had been permanently altered, and I had not completely exited out of the app or refreshed it. Instead of the regular photo it was supposed to save, it saved a weird screenshot including some of the editing tools inside the photo. I had the blue curve marks permanently around my face from when I was previously editing my same photo. I also had the rest of the options for tools and editing options taking up most of the top and bottom of the photo. My face was the only part of the photo that was visible and the original photo included my whole entire body. I tried contacting support but it told me that I needed to two add an email to my account. From the beginning I have logged in with my gmail account email and password to use the app, because of this requested email issue I have searched the settings and found there is no option to add an email; therefore I cannot contact support about this issue. I am currently paying for the monthly membership and to experience these issues is inconvenient. Hopefully someone will reach out to me about this issue. Thank you.

I do like the auto ai enhancing at a low % like 20% so you still look like yourself with a little ✨ added. It seems like it’s the same price as face app however I do like face app more because there’s better options for hair like to add volume. I like to add little enhances to my photos but at like 1/5 or about 10-20% of the full effect because I like to still look like myself. This app could be better if they fixed and add more options for hair and also lets you adjust the % or level of each edits/effects more. I had a year subscription of the FaceApp app and it’s time to renew and I was debating between the two for the price however I think I would use more of the face app app so I’ll continue with that app until one day face tune has the same features or better. Hoping it’ll happen one day because I do like the AI auto hence at 20%. I also wish you guys would give more free edit effects to entice people to use your app more like the ‘airbrush’ app. That’s a good one for you guys who like editing apps, I use that without a subscription and they have a lot of free features on there like their auto hence. Hope you guys will open up more free features!

I have had this app for a very long time. It was my go-to app for touching up photos, changing filters, etc. but recently they updated the app and you are now forced to be a subscriber (meaning you have to pay) for certain options that originally, for a very long time, were free. I supposed that the creators of the app started catching on to the fact that some people were screenshotting their edited photos so as to not have to pay the ridiculous subscription fee (I don’t blame them for trying to screen shot anything. It’s ridiculous that you have to pay an outrageous price for something that was once free) and now you can’t even do that. If you try to screenshot it, a message pops up saying something along the lines of “nice try!” Or “it was worth a shot!” And telling you that you have to subscribe and pay a fee for that certain feature. Like I said before, I was a long time user of this app, I had it even before they switched it to “Facetune2”. But now with all these restrictions and fees, I have deleted the app and will no longer use it again unless they remove these recent restrictions and “features”. I hope this was helpful for anyone who plans on using it. It’s not a bad app if you’re willing to pay the outrageous amount they ask for small features.

It is pretty terrible. The app works and all but in order to do anything you have to buy a membership like OMG WHAT!?! I tried to edit one photo but every time I tried to save the photo it it pulled up the join membership page. This app said u could use it and it would be for free but you really can’t. I just wanted to play around with some photos but I can’t. I tried to take screenshots of the photos but because of lines they added around your face I can’t have a good looking photo. Honestly the app is dumb. I would understand having to some money for things you want to use but not have a membership I was going to use this app what twice every three months? But now I am deleting the app. It is useless to me. At least if u r going to have the membership thing show what u have to have a membership to use. Also what about the people that already bought everything? Now they can’t use it unless they also buy the membership. There are plenty of free app editors that I can use instead. I would try out the original Face-tune but it already costs money and I have no clue wether I need a membership there too. This app was a waste of my time. I had to put it at least a one star but honestly this is a zero star from me.

Pride? In what? Perverse, backward lifestyles? You can keep your crappy app (not that nice anyway, a few cool features) won’t have anything to do with you anymore. Wanna know why? Because right now, you think your pretty cool, it on a stick, proud. But one day, you will see and know the truth. All you freaks do is pretend! Please have fun because the truth will hurt so bad one day (burn actually 🔥) that you’ll wish with all that is in you that you would’ve gone a different route a long time ago. You’ll wish you could change it all, but you won’t ever be able too - NO second chances. You call all those who disagree with you bigoted, homophobic. But even though we do disagree, I guess we’re trying to warn you. To get you you to see now before it’s too late. “Don’t you know that the unrighteousness will NOT enter Heaven?” (The opposite of Heaven is Hell....) “Don’t be fooled! Neither the ........ (there’s a long list, but along with thieves, drunks and adulterers....) ..... or those who practice homosexuality will NOT enter The Kingdom of God.” - 1st Corinthians 9,10. They’re doomed. Unless, of course, Jesus Christ pulls them out of darkness into His light! “ "I am the light of the world. whoever follows Me will not walk in darkness, but will have the light of life." -John 8:12. So if you’re going to live so blindly and evilly leave the rest of us the heck out of it. It’s the month of June - NOT pride anything! Some senseless buffoon with 💩 for brains tried to call it that.... - I’m saving my photos and deleting the app. Thank you. ‭

This app offers more features and tools to edit your most priced photos. Weather it is your kids , pets and loved ones, the app gets precise and Powerful editing abilities that most others do not. However having that said , the navigation layout is horrendously clumsy. The original navigation layout for photos was much more organic and fluid. From loading freshly picked photos ready to edit in a pinch , it seems like now you have to tediously go back and fourth through unnecessary menus and drop down tabs . Just to get to your favorite tagged photos . There’s to much going on and it interrupts the user experience by managing though the thick and bulky layout of this app as it stands right now. Originally when the app was in its growing popular popularity stage , the menu layout from the start was easy to navigate , straight forward to editing your most recent pieces of works . Now it prioritizes their other user products such as the newly infant staged video editor . For now I’ll keep using , for other developers that know how to design welcoming UI take a note. 3 stars until the issue is improved

I NEVER write reviews but I’m so disappointed about the updated Facetune 2. This app was one of the best photo editing apps that I have ever seen. I usually use Adobe Photoshop (with my school acc) to edit my photography. However, the app for Adobe Photoshop is really confusing to me. Facetune 2 offered a free app that provided an easy-to-use Photoshop application to fix everyday pictures and make them look high quality. Then, they got greedy and decided to “make some things cost money” in order to provide new tools. The new tools are not relevant and nearly as usable as the ones that used to be free. Listen, the free version of Facetune 2 always had in-app purchases, which is totally understandable; Until they made the most crucial tools cost money. For example, the paint tool is a great way to brighten backgrounds subtly and enhance vibrant colors in pictures. It gave you free range to edit your hair color, eye color, shirt color, sky color, car color, etc. Then they decided to make it offered to members only. They did this with all the popular/needed tools and now the app is useless. I’ve switched back to Photoshop and FaceApp (which is free). I’m just so disappointed with the updates, maybe if they ever go back I’ll re-download. Until then it’s 0 stars from me.

I started with the original, later paid for the second one and was quite happy with it even though periodically I had to relearn a feature because of an update or add on. Slowly the add ons became useless for me and the features I paid one time for weretaken away and replaced by an outrageous subscription to add back the useful features that took me some time to perfect along with all these newer items that were sub par and looked fake anyway. The best features were either taken away and now being charged again at a higher monthly rate or they were moved, modified or made less effective/ quality/ professional/believable/etc or buried in so many other layers of stuff that I quit using it. I try every now and then to see if they offer an alternative (closer to the facetune2 from a year ago at a reasonable price I would pay for using and be happy with). But its still leaning towards the canned presets and filters that so many others do. They used to-be so unique and semi-expert modifications could be made with precision that the professional apps could do with a lot less complicated processes. But I think they lost a lot of fans. Oh well maybe they will come out with a third one.

I used to really, really like using this app for its free options. The retouch options were (and still are) mostly available, as were the reshape, and the paint option was probably my favorite, because there was so much you could do with it, from changing lighting on the face, fixing skin discoloration, or touching up or adding makeup. It was a game changer, and I couldn’t find another app that matched it in that regard. I really relied on the retouch and paint features, the latter especially, and were the main reason I used and recommended the app to others. Now that it’s added new features and rendered some of those previously mentioned features - namely the paint option - only available through subscription, I’m enjoying it a lot less and looking into using other apps. I’m sure that the newer features would be useful to some people, but I kind of wish that I could have a choice to opt out of them + just retain use of the previous gestures without purchase. Idk. My rating went down a star because of these new added “perks” that are, in my opinion, a lot less useful.

Okay, I downloaded this app for fun. But I also thought it would be fun to just mess around with photos and make photos of myself... well... BETTER... So if you are reading this review before downloading this, the app itself might be free but to get all the good stuff you have to pay. Okay, MOST of the stuff you have to pay for! I would NOT recommend this for someone who is not willing to pay money (like me) and I know, you are probably telling me that “not everything is going to be free” and I know! I’m just saying most of the stuff you have to pay for which leads to some people deleting it (like me). Also, I have tried some of the stuff you have to pay money for for free, and some of the stuff isn’t even good! It looks totally weird and photoshopped and looks unprofessional. Although some of the stuff works wonders and is really good. But I’m not sure if you are getting what you are paying for. Your paying for good quality! Not bad quality! So these are things I am saying. Someone might have totally different thoughts on this game. But I will give this a two star. I deleted this but I am willing to try it again if things gets fixed. ⭐️⭐️

I have paid a lot of money for this app in order to unlock all the app features and have been using it, but what this app does beside the face they have the same edit and design as lot of other app. They add new features which sometime is the only reason you paid lots of money for it, but they want to find way to still charge you more so they remove the best features and change them with an Ai Avatar generator which is the same on all app are adding them now and now they want you to pay again for every time you want to use this and not just that they have removed the text to image that was there before as a part of the app. Another trick they do if not now eventually like they did before is change the name of the app so now you very expensive app you bought have no more support and updates and if you want you have to pay again like they did with Facetune and then Facetune 2, and soon to be a 3. Don’t bother downloading and using you can get the same edits and avatar today on all the other app that some also still Ofer text to speech. Scammers

FaceTune, I used the app to practice makeup, not to pay to draw makeup on a character/human. The tools also won’t help or won’t attach to the right place when it’s clear and solid so it should. You also have way to many payed items to the point where you can literally just make your character smile and have glowing hair and some people really wanna practice makeup, now FaceTune 1 may have the feature but I am looking forward for FaceTune 2. I hate how almost everything you have to pay for. No one will use your app because how everything you have to pay. I’m 100% sure it had way better reviews when the new features of the subscription’s or blah blah blah wasn’t out. I still really hate how I can’t even practice makeup on a human!? You really think I will buy subscription’s no way! I don’t care if it’s 3 dollars I’m still mad because some people want it’s free because they don’t have the money! Sorry if the review didn’t make since or if it was mean but no one is gonna use your app if you have your subscriptions like this any longer so I recommend you change the app. ~Thank you for reading

I really like this app, the tools are great and really cool. I really like the paint feature and I’ve been using the app no problem I’ve had it downloaded for probably a month now and I don’t have a subscription. I just went in to use it and now I can’t use the Paint or Reshape tool but I can “try” it. Is this what’s gonna happen with this app? The longer I have it, only using the the free tools it’s going to gradually start locking me out of the tools that were guaranteed free? That’s not fair at all and the app never says anything that implies that’s going to happen. I was in the middle of a project that was using those tools too. I feel that the app isn’t very clear either. Edit: NOW I CAN ONLY SAVE 3 PHOTOS A WEEK??!!! ARE YOU KIDDING ME?! This app is trash now! It’s barely even usable now! There is literally no point for me to use it. A new feature is no screenshots. I understand why you wouldn’t want that but at this point it just makes this app worse. You should really change it back to how it was. To make matters worse I haven’t received a response to this review when I’ve seen others recently get a response.

Facetune interface is user friendly and there are components of the app, such as the AI, that lend themselves to creative explorations. However, I am concerned that this is labeled as appropriate for children 4+. I would not recommend this App be used by children and question the implication and risks of its use by adolescents. In regards to children 13 and under, the apps own privacy policy states that the app “services are not intended for minors under the age of thirteen (13)”. Parents should be aware that the app collects personal details, such as address, location data, birth date and gender. Coupled with this, the app also has access to device photos and certain app features store these photos to the developer’s cloud. For those aged 13 – 18, while app use is legally permitted, I am concerned around how the app might impact a teens development of identity and self-esteem. The brain goes through profound changes in adolescents. The teen brain has high plasticity - meaning it is being constantly molded by outside experiences and the foundational ‘wiring’ set up to create patterns that can last a lifetime (Steinberg, 2014). Furthermore, the pre-frontal cortex (the part of our brain connected to memory, personality expression, and the moderation of emotions) is not fully integrated until our late teens to early twenties (Steinberg, 2014). Multiple studies have explored how media (social and other) impacts a teens understanding of their own body and how comparisons against these images can be tied to body dysmorphia, eating disorders, and depression (Laser & Nicotera, 2021). While an app like Facetune might provide opportunities for self-exploration, I wonder what long term beliefs of self might be established when a teen literally ‘perfects’ images of themselves to some external standard.

First let me say the actual editing tools work well and the product has a lot of really incredible capabilities. The problem is that it makes every administrative action a complete frustration. The newest update just straight up will not save my edited photos to my camera roll. When it did work it strangely saved the edited photos in whatever chronological place the original photo was saved, rather than as the most recent photo in the camera roll—so you’d have to scroll back to wherever the original was saved to check that the edited version was saved there. Also, deleting current projects is more complicated than it should be, and on the news this are also just straight up does not work. I deleted a project, but it wouldn’t remove it, I exited and came back, it’s still there, I tried again to deists but now it doesn’t have the option to delete it anymore. Saving and deleting your photos should be basic and easy—especially when you are paying so much! I am coming to the end of my annual subscription and won’t be renewing, it’s just a total mess!

The Facetune team improved the UI, finally. The tools are now grouped logically so navigation has become easier. Still, there remain some annoyances. First of all, new features will pop up that are ill conceived and irrelevant for users like me. For instance, the totally useless (for me) "Nails Try On" tool has been haphazardly inserted into the primary tool bar, not nested within the Makeup toolset where it belongs. Also, some behaviors absolutely stupid. For instance, the app exports all edited photos under Facetuned filename, as if we want to make our methods known— quite the opposite, obviously. The other absurd feature is the annoying pop-up in the export workflow which encourages users to showcase a Timelapse video showcasing the evolution of their newly facetuned photos. I for one would rather have the my iPhone hidden album leaked to the world than to make all of my insecurities known. Whichever product manager thought these were good ideas should better know their user.

I used to really like this app for some basic photo editing but they’ve added two features (paint and retouch) that were previously free to the subscription package. There are still features that I like but taking away these two features that were already free (esp since I really liked and used the paint feature to add more vibrancy to photos) was a bit of a turn off so I’m gonna look for a new editing app since I feel that the few free features that are left can be found others that have more to offer. Like I get it they need to make money but to be honest I only use the app for very basic photo editing so to me it’s not worth buying a subscription to. I honestly don’t really recommend this app unless you’re planning to buy the subscription. If you are they do have some cool features but if you’re not the only things you can do on here is put filters on your pics and smooth/conceal your skin. and like crop photos and mess around with photo exposure but you can already do that on your phone so yeah not rlly worth the storage space.

Soooo I did what I said I’d do in my previous review. I just kept it since I have to have it for work & idk what the last update did but when you go to refine the size of something or completely fuzzes it out. You also messed with patching, say when needing to add a patch of hair somewhere else it is completely different from what it use to be it picks up the underneath of the part you are trying to cover and makes it look crazy. When patching it is also extremely frustrating to rotate an image or turn your selection because it changes the grain of the patch instead of what you are selecting. Again for your pompous 40 dollars your development delay is beyond lazy. I canceled this app four days ago after I noticed you were going to charge me 40 dollars for your stupid app. Not ever in my life would I pay that for an APP- once a year or not! You auto default people to that and even when they cancel it so it doesn’t go through you STILL PROCESS IT. Your app doesn’t even let you selectively touch up like your free one. You’re basically a super expensive Pixlr. Reversing the charge.

I completely understand running an app costs money and you need to earn a profit to keep it running, but when you start to take advantage of your users hard earned dollar by charging for features that were previously free, not allowing screenshots, and now to top it off, you’ve limited the amount of free pictures you can save a week!! I have used this app since the beginning. I’ve witnessed the first version, all the new features rolling out, the rebrand, etc. but to see how quickly it’s went down the drain in the last year or 2 is incredibly disappointing. It’s one thing to offer extra features to paying customers, but when you take the ability to use the app to free clientele, you will crash and burn HARD. I will now unfortunately have to look for a new app to use on my photos. I honestly wouldn’t mind paying for this app if the monthly fee was reasonable, and the owners weren’t so greedy. It’s completely turned me off from this app. I don’t recommend ANYONE to install. I’m very surprised they have 4.6 at the moment

I have the basic Facetune but decided to also purchase this Facetune for the added features the original doesn’t have but I found myself going back to the original one because I found it easier to work with. So today I decided to go into this app and the first thing I see is where you’re asked to sign up to a subscription?!? Excuse me but why should pay for a subscription on an app I paid to use?!? Like another reviewer said and I agree.. I am not paying for another subscription to add yet another subscription and squeeze it into my budget, not fair!! For if you didn’t know not all the ppl using this app is an influencer who have enough money to throw away if they please. You made enhancements to the app well my opinion is this why not create a totally new app with all the added features and let it be well known that whoever installs will be charged and signing up to a yearly subscription.

Yeah guys, I write a LOT reviews on apps and this isn’t my first time so…… whatever! Alright, this app KICKS ME OUT OF IT! It’s very annoying! Change it! Another thing is, this app isn’t free! You can do a free trial but, like I said in my last review, my mom goes crazy when I ask for her to get me started on a free trial. And I’m not paying for this😡. It’s not worth your money. So what happened to me once on this app is, I pressed hair cut and I saw a bob cut and I was like omg, I’m gonna try this one. And I did. I had a white shirt on when I took the pic and it changed my shirt! It kept the white color on it but it made my shirt a turtleneck shirt! The bob cut looked fake too! And another time I was doing the button that said change hairstyle. I pressed it and guess what, it changed the hairstyle and it looked really pretty 🤩 but the was a hand in the hair that looked like it was feeling the hairstyle! It was a hand in the way oh the HAIRSTYLE! I honestly thought it was creepy! I didn’t delete this app yet but fix it before I do!!!

I never write reviews but i had to for this app. i’ve been using this app for YEARS and have always loved what it can do, but after they updated it and are charging people just to use their basic features is getting annoying. All i wanted to do was use the retouch feature for a few pictures i've been wanting to post. after editing, i realized that I can’t even save more than 3 photos A WEEK! i had accidentally saved the same photos twice so now i only have one “free save of the week” left. you’re telling me i’m limited to how many pictures I can save and edit?!? I also tried saving a picture and i didn’t know that Facetune now watermarks your photos. Who wants that on your instagram feed? i tried to screenshot the picture but it didn’t let me do that either and said “nice try, upgrade… blah blah blah” overall, very disappointed with how this app turned out. i deleted it right after. So now i’m trying to find a new app, does anyone have suggestions?

I’ve been a long time user of this app like probably over three years and recently the tools i used the most and LOVED you now have to pay for. The reason why I had Facetune 2 instead of normal facetune is because I didn’t want to pay money for an editing app like this. Limiting the features unless you pay literally defeats the purpose of the whole “factune 2”cheaper app idea. if you’re willing to spend (wayyy too) money on an editing app like this, just get normal Factune. I’m deleting this app now because the only features it provides are features you can get on a million other apps. It’d be a different story if i didn’t have all the features before and had to pay for the good features from the start (i would have deleted the app right away if i had to pay for the good stuff anyway) but they were mostly free and then taken away which why I’m upset. It changed for no reason besides getting an extra buck. I’d like to hear a response for the purpose of having two apps that do the same thing for more money.

I have had facetune ever since james Charles recommended it and i truly loved it. It was only like $5 and it came with everything i needed. Facetune 2 ruins it for me. You have to pay $6 a month or $70 for a one time payment! Now all of a sudden the original facetune isn't letting me update it because of changes that were made or something. I honestly wish facetune 2 was similar to the original facetune. Your not even getting that much out of facetune 2, there are several apps i can do the same thing for free. I would much rather have facetune 2 be like the original facetune, where you pay for the app and everything is included. For now i will be sticking to the original facetune. This one is super overpriced which in my opinion makes it worse. You guys should've have jumped into monthly and yearly payments and continued to have us pay for the app outright. It's going downhill :( . I was super happy at first seeing it was free and thinking i would only have to pay like $5 in the app but wow i was wrong.

I’ve used this app for many years. Probably dating back to 2016 and editing it for all my makeup photos. Over the years I have slowed down on using it a lot, but I still use it on occasion. It has got to a point where the app is just pushing to pay for it. They added the watermark that now requires a paid subscription to remove, which was never there before. But now I just go to save a photo and I edited two photos for my friend for her, and got a notification that it was my last weekly save? That’s crazy. I understand this app has blown up over the years and has gotten bigger and has added new features, along with inflation and the cost of living, but getting to a point where apps nowadays are pushing people to the point that they have to make a purchase is such a turnoff for me. I don’t edit photos enough anymore to make any paid app worth it with my budget. I am going to be on the hunt for a new app and will be uninstalling this one, unfortunately.

I’ve had so many problems with the new AI features tracking ANYTHING correctly. The hairstyle feature always makes hair look unreasonably fake or doesn’t map correctly and puts hair places where there should not be hair, and likewise with the background AI generator completely changing my face and making my shirt / shoulders part of the background. In addition to this, the makeup feature looks fake, like a bad Snapchat filter. There’s also a lot of inconsistency between the smoothness of photo editing vs video editing. It baffles me how this app still has such a good review ratio with how awful all these new features are. I will say, the app has good bones. The original features still work great, still run smoothly and face track properly. Lots of great filters to choose from and lots of slider-style editing features from the OG FT2 work beautifully. I just wish it stayed consistent over time. I’m so disappointing that I renewed my subscription for this.

Updating an app only to make it more expensive is completely disappointing. The two most used features: Paint and Reshape were originally free with Facetune 2, which was what made the app so special, but now they require a subscription. This app was originally a really exciting idea that allowed for amazing features from Facetune to be accessed for free. It was very efficient and although not all the features were free, the ones that were still free offered amazing tools for photo editing. Recently, the app created an update that, although it released new features, changed the settings for some of the best and most used features on the app and they now require the VIP subscription. The Paint and Reshape tools being free are what made this app unique and better than other apps. This kind of action completely cheats the consumers of this app and ruins the once great reputation that Facetune 2 once had. For the Facetune 2 developers: Please reconsider changing the Paint and Reshape features back and available for all users. Thank you.

After years of use…the new update prompted me to accept a agreement without the option to opt out of certain things. B. TYPE OF DATA SETS PROCESSED … We further collect information that identifies an individual or may, with reasonable effort, be used to identify an individual ("Personal Data"). The types of Personal Data that we collect as well as the purpose for processing such data are specified in the tables below. For the avoidance of doubt, any Non-Personal Data connected or linked to any Personal Data shall be deemed Personal Data as long as such connection or linkage exists. We may process demographic data and certain profiling criteria, which is either provided by you or otherwise inferred from the data sets listed below, by means of example, from your pictures we may determine your gender and age, as further explained below If you login through Facebook, Google or Apple, we will receive information connected to such account (depending on the privacy settings you chose such as your name, profile picture, friends list, demographic data and location (collectively "Registration Data"). When photos, videos, images or audio recordings are used for creating artwork or adding effects to your creations, the selected content is uploaded to the Lightricks Cloud. The photos, videos and images you upload are stored for up to 30 days,

I paid for the AI photos are they are straight trash. They will look nothing like you and use old outdated filters like black and white photos with western backgrounds. The quality of the photos look like they were created with dial up internet. I imagine that once I received the photos that took at least 30 minute to complete- that the maker of this app is probably laughing about how many people he can rip off. I asked for a refund immediately after seeing these crazy looking photos and they refused to refund stating they will work on their “algorithm” to make better photos in the future. No refund given, no empathy, no customer service- just completely unconcerned with their customers to the extent that they don’t care rather they have any or not. Please don’t fall victim to this scam- it’s super annoying. Not super expensive but just annoying when people take advantage of consumers trust by scamming people out of their money and never providing the product they paid for. Shameful.

They used to have free features, still do, BUT now a lot of what used to be FREE for the 2 years I’ve been using it, they changed to now have you buy their subscription or pay the outrageous one time price. It’s fine if you want to have paid features, but they shouldn’t change from being free to having to pay for them all of a sudden. It’s messed up. You use it for 2 years, get used to the things you like, learn how to use them, and then all of a sudden 2 years later you have to pay for what you used to get free. I understand having to pay for certain features, but if other features were free for so long, why now should I pay for them??? Honestly, at first I was like, well I’ll just pay. But then I looked at the prices. Subscription for this app is crazy...the one time fee is even more ridiculous. The features are no where near worth that. There’s apps that do what this does and more and do them better for that price. Unfortunately Facetune has gained such popularity they think it’s okay to do this. It’s not.

Overall, it's fine. There's nothing wrong with the effects if they're used correctly. My biggest problem comes from the subscription fees. I use mobile photoshop constantly with peoples faces and it feels almost insulting to see that the only things available for non-payers to use are the things that are already available in photoshop, while the only things that bring anything remotely new to the table requires paying for a fee that is either: completely insane for a mobile app or one that seems small, but when you eventually forget it exists it piles up and slowly drains your bank account. At least the first Facetune one was a one-and-done $3.99 deal. I'll admit, some tools are very well done and are much easier to use for people with less experience in the whole "face editing field". But those things fall short when you realize you have to sell your soul for these minor conveniences. I'm willing to put in a little extra effort in order to get just as desirable results.

This has been my go to phone editing app for years. I am a professional photographer so I use this for my personal photos in order to get some of the same effects as photoshop. I used the “background” function to often times replace people’s faces if they were blinking. I would take an almost identical photo but with their eyes open as the “background” and then erase everything else so just their face got replaced. It came in super handy. However, a few months ago I updated the app and that function completely changed and became utterly useless anytime I try to use it. I can’t “fix” or “erase” the areas I want to no matter how much I adjust it. This function was one the main reasons I pay for the app so unfortunately if it’s not fixed I’ll probably stop subscribing and have to find another app alternative for this function.

There was a point I was once able restore old photographs - and enhance new - using this app with ease. I loved the ability to adjust the range of a filter or editing tools... even if it took a little extra work. Unfortunately, with every update to various features, the app as whole has somehow progressively gotten worse? In example, instead of simply adding the ability to use a.i. when using a tool (like hair color or clothing) along with the manual controls, any ability to select the range or literally anything aside from intensity was completely removed and replace by a.i. I'm hoping this is a temporary thing and developers are working on a way to have both "automatic (a.i.)" and "manual (user controlled)" functions on tools... but it seems unlikely given this app's history. Basically, I'm just disappointed and bummed because the creativity and fun I one experienced using this app is gone.

Before this new development, I would have given this app a 5 star rating. It was my favorite app to use to edit pictures of people. It was great and you could really develop a knack for it if you practiced as much as I did. But then today, I went on there to edit a picture and I noticed that two VERY basic editing tools are now payed function only. They had always been free to use and you could pay for other things like backdrop and glitter and auto-fixes. Facetune 2 took away reshaping AND paint. Paint is very useful for making things more colorful or even changing the color of things and color correcting things you are editing out,, as well as many other uses. These two functions were the main ones I used along with smoothing and now facetune has taken them away for a stupid fee. I would go to facetune 1, but even that requires a payment to use. I will not be using facetune anymore and I do not recommend other people do unless they want to pay for the most basic editing tools.

Okay, I tried the new update thinking maybe I won’t have to write any complaints but..here we are. First, it didn’t make the app much better. I got on the app to edit my bestie slay queen friend’s picture cuz why not, and also she wanted me to edit her. And I thought, ‘Well, why don’t I just use Facetune to edit her?” Cuz it would be easier, right? Well, my toe lickers, boy, was I wrong! I kept on using the Fun Selfies AI and here are just a few flaws: 1: It freaking multiplied her fingers. Once, I counted TEN DARN FINGERS. 2: making her BLONDE. they have something against people with brown hair ;-; 3: the AI for making their outfit change just wasn’t making her outfit change.. 4: doubling her arm- ;-; And that’s only a goofy few! I mainly think they need to fix their dang AI. Anyway, I hope you found this helpful enough. I’m not saying don’t get the app! If you want a good laugh, download it, get a photo, and use some AI. I laughed a lot while editing my photo with my friends. Have a great day/night! Bye slay queen matiriel gworl toe lickers! :D

So like many apps do, they have VIP membership subscriptions that enable you to unlock certain features. Well a friend of mine is a long time user of the app, but whenever she wanted to use a specific feature that could only be used in the VIP membership, she would just screenshot it. I’m not snitching on her or anything really, but I found this kinda funny. I guess there is a new update on that app that when someone tries to screenshot the photo edited with features without paying for the membership it now will say “It was worth a shot”—it was funny seeing her reaction! But what I thought was even funnier is that when that happened, it didn’t stop her for any longer than 3 seconds. All she had to do was screenrecord her screen for 5 seconds then once it was in her album, she screenshot it from the video & got her picture 😂😂 SO I say that all to say... you all miiiiight want to update your system a little bit to make more of a profit— I guess Gen Z is rather fast 😂🤷🏾‍♀️ Hope this helps!

I use the vanish tool for editing daily. Within the last couple of weeks they have updated the app and now the vanish tool does not work with just a touch. You have to actually swipe along the top of an area and it doesn’t blend anymore. So if you vanish some thing from your skin, for example, it’s discolors that section, and it used to just take away the object and blend. so now I can’t use vanish tool, which is unfortunate because you have to use patch instead and it takes a lot longer when there are a bunch of things that you want to edit. They have done this to the app once before a few years ago and thankfully fixed it but now we’re back in the same spot. This is unfortunate because it’s really bad. It’s not like it kind of works sometimes, it’s just an awful update, and they’ve ruined a perfectly good feature like vanish. The funny thing is that vanish is actually what they are all excited that they’ve updated and it’s atrocious 😂

I love using this app for touching up photos so I was really excited to try the AI avatars. It’s my 66 year old father’s birthday and I thought some funny pictures of him would make him chuckle. I uploaded all 20 photos of my father with different expressions like they suggested and after about 2 hours (not the 20-40 minutes it said it would take) I got a package of 200 avatars of anybody but my father. Some avatars were of prepubescent girls, some were of women in their 20’s. Others were men in their 30’s who looked absolutely nothing like my dad. If it hadn’t been for 2 (out of the 200) avatars that actually did look like my dad, I would have thought I was getting a look at the pictures before they were blended with my dad’s likeness. I get that every picture is not going to work out but, charging for 200 when you only get 2 is just wrong. Again, great for photo editing, but I’d go somewhere else, anywhere else for avatars.

I do like the app, especially for things like removing acne from an otherwise good picture… or people. However my skin has cleared and I’m in therapy to remove myself from people I don’t want in photos. The point is that I no longer need the app so I canceled my subscription and deleted the app a couple months ago. I thought my child had put it back on my phone when I saw the charge for $7.99 on my card.. but when I looked it appears that they’ve still been taking my money. I needed a little money for gas and the second I loaded my card, Facetune2 charged me $15 immediately. Again, I no longer use or subscribe to the app. Why are you charging me let alone taking double the monthly amount? I did try to dispute it so I guess we’ll see how that goes. Would I have recommended the app before this? 100% yes. Now? Probably not. Shady.

I’m really disappointed that facetune decided to go with a subscription model. I probably wouldn’t even mind it too much if it wasn’t this expensive! I’m so tempted to buy this app but honestly every time I just have to remind myself it’s not worth it. At the price of $70 I might as well get photoshop on my computer. And what bothers me the most was that at one point the app was available for one time payment of $30 and when I checked back later they had bumped it up to $70 ?? I was so SHOOK that they bumped the price up so much and it discouraged me from buying this app. A subscription model for an app like this in my opinion isn’t worth it. And the only perk old face tune users get is a one month free trial! No discount on the full version, nothing. 🙏🏼 If only I still had the opportunity to purchase this app for $30 (NOT YEARLY) I’d gladly throw my money at facetune but I don’t and I’m not spending $70 so I guess :S I’ll just continue to be upset over it and hopefully some day another app that’s just as good will come out that’s reasonable priced.

Hate the fact reshape tool is now VIP. There’s no point of owning this app there’s not a single feature in the free version worth it.

I liked the “paint” functions in the app but now they decided to make it cost money to use which is ridiculous....Im really disappointed and I will be deleting the app because of it.

Incredibly disappointed, I used to love using this app to edit my photos and do all my touch ups because this app has the best “paint” option, especially the “tone” tool. Never had trouble with the app before until I go to use the paint tools today and now they’re VIP only? They never used to be. Now I’d have to pay $99 just to occasionally touch up a photo on my own time/have access when I want it? Not impressed & hope they change that & the retouch feature, back to free.

I’m sorry to tell u that ur waisting ur time on this app it makes u pay soo much money and I think most of the five star reviews r fake not hatin just statin

After the 3 day trial just have a pop up screen asking the user if they want to opt into a subscription and have a big button that says free use only option. Though practical for customers, I know this not profit friendly for business. Nevertheless if the product is worth it those that want to pay will pay. This has been suggested before I’m sure. I look forward to the developers response but I doubt it will come.

So they updated the app to edit ur hair and clothing but removed the free feature of the reshaping and painting?! Those two are the only ones I use. Its ridiculous how they're trying to make money off of those features now. Its time to delete this app, useless

Such a money grab what a stupid app 🙄🙄🙄🙄

Reshape was free before not now ... worst

After years of this being my favourite app i am now expected to pay for the reshape and paint features?!?!?!? no way. bye.

I’ve used this app for a couple months, never had any issues. but after the recent update, you have to PAY for retouch. which you never had to before. retouch was all i ever used the app for, so it’s useless to me now.

They want $249.99 lifetime / 71.99 a year for cheap, very poor editing software 😂😂 I’ve purchased a “perpetual” license in the past. That was $7 or so. I remember they came out with a FaceTune 2 at some point. But it seems they might’ve deleted the original facetune and changed “2” to just facetune. Clearly that previous license I purchased was not so lifetime after all. Pos app. Do yourself a favour and learn how to edit using dedicated photo editing software that isn’t expensive garbage. There’s ways to obtain photoshop cheaply~ This app makes laughably foolish edits, and it’s hair colour changer is just as bad as the apps were in 2014~.

The app is now no different from your phone’s built-in editing tools. After the update, the reshape tool and paint are only for VIP. Very disappointed.

The paint feature was free and now you have to pay for it.

Got a free trial to try the app out then woke up today with a bill from the app for 54 dollars !!!!!? Ridiculous just a money grab

Can't use any part of the app for free. All features require payment.

I used to use this app all the time, mainly for the reshape tool, but now i have to pay for it??? like all these years it was free why do i need to pay now? i’m so mad like bruh let me live!! now i have to find a new app :( and i really liked this app before

This app was one of the best for filter variety but they’ve been removed and updated with something of less quality.

This app was good, not even just for appearance retouch but photography as well, but the app became greedy and almost every good feature that was free now costs a monthly description (retouch, reshape, eyes, hair recolour, relight, etc) . Just better to use a different app

This app use to be all free, now they’ve gotten greedy. features that were previously free are now features you have to pay for. it’s one thing to put out new and better features that you need to pay for, but it’s unethical and not right to make users pay for features that were once free. frankly, you lose users and customers of your app this way. there are other and better apps like this one out there such as Peachy, use those ones instead and stop supporting these greedy developers.

This is not a free to use app with premium content that costs extra. You must subscribe and you get a 7 day free trial but once that ends they AUTOMATICALLY start charging you. I betcha it’s incredibly difficult to figure out how to cancel that subscription as well.. not impressed with the great lack of transparency regarding this.

This product does not offer a free 7-day trial like advertised. This company uses words like FREE to lure consumers into downloading this app. When you download the app you can opt-in to your free trial & use it for 7 days and you can also cancel your subscription right after you use it ensuring you won’t be charged but this app unlawfully bypasses customers cancellations and proceeds on withdrawing money from your account. At some point here Apple has to be held liable for the app creators that secretly steals money from it’s consumers with little to no consequences. There has to be some type of penalty for false advertising. This is completely unacceptable & wrong. This happens to many other consumers and it’s time to put a stop to these wrong doings with these companies that can’t honour what they’re advertising. Do not purchase or use FaceTune.

I had the original version of this app and loved it, used it for years. Recently the app INSISTED i download/upgrade to facetune 2nd version. Now you cant use half the features you used to be able to use on the free version, and every time you press a button a screen pops up and prompts you to download a plan and pay 6 dollars a WEEK, to use the same app iv used for free for YEARS. Deleted the app because even the new features it forces u go pay for arent as good as the free features on the old app, which you cant get back once you upgrade.

I logged on to find that a whole bunch of features (including the two that I use the app for… but not frequently enough to pay) now require a subscription. Too bad. Luckily, there are plenty of other apps with the same features that do not require a subscription.

For years i used to count on this app to edit my pics. now everything is vip?? after all i’ve done? all my loyalty? im done with u facetune😪

Lol it’s been nice but i’m gonna go download picsart now❤️

This money hungry app made free features now premium. Deleting the app now 🤗 on to the next.

Loved the free version of this app, used it literally all the time for all my pictures, but they’ve made the option to reshape or resize parts of your pic a pro only thing since they’ve updated. I’m broke bro so thanks I won’t be using this app anymore. 🤷🏽‍♀️

They took away some very useful free features (e.g. shaping). Don’t update!

The recent update made it so that you have to pay for all the features that’s you’d actually want to use. All the free ones you could use on Photoshop app for free and it would do a better job

I bought premium JUST to use “relight” and your latest update took it away? WHY????

I’ve been using this app for years and now suddenly I have to pay for most things that used to be free. The paint tools and liquify tool are no longer free, so what’s the point in even having this app anymore? So I can do things that my iPhone photo settings can do? Ridiculous

You have anything to work with you have to pay for everything you can’t raven save it also glitches and will not get of if your i phone

I like how when people complain about the hidden cost the developers reply is “it’s free to download.”

Why is being able to use the full app forever $100..? Y’all remember when all apps were $0.99? Uninstalled immediately

I accidentally accepted the 3 days free and $50 monthly after... I don’t want this app nor to use it. How do I make sure this app doesn’t charge me? I’ve already deleted it from my storage.

This app cost money. Lost of money.

DON’T ACCEPT THE THREE DAY TRIAL OPTION AS IT WILL END UP CHARGING YOU FOR THE YEAR ($46). It’s an absolute scam. Avoid.

Don’t feel like getting ripped off by an app meant for thots. All I want to do is make my face altered in stupid ways why does it cost so much?

Money grab I don’t know why people rate it so high. It sucks comparing with Facetune 1.

I honestly didn’t know i had to pay per month to use this app, which seems very inefficient compared to other apps.

PLEASE be careful and read other reviews before you download this app. The app stated 3day free trial BUT when you attempt to download it, there is a prompt for subscription selection. IF YOU CHOOSE WRONG OPTION YOU WILL GET CHARGED IMMEDIATELY! This is a DIRTY TRICK to get clueless people to ok the charge.

Once downloaded you are bound to subscribe... asking for a refund. I was auto subscribed for a 46 $ per year... sorry but i think that is wrong. Please help me get my money back!

Downloaded app and subscribed on Feb 28, 2026 with a free 7-days trial period and unsubscribed on the same day. Have a proof for that - a screenshot however on March 07, 2026 my credit card has been charged . I wrote the email to facetune with no feedback/refund.

I signed up for the free trial and canceled before my trial was up. I was still charged $61.02 a month later. That’s almost the cost of a whole year’s subscription and I only used it for a few days. Extremely disappointed.

Downloaded the app. Hated it, awful features and does not work well. Confusing UX. Deleted it right away and was still charged $70 when the free trial ended with no authorization or comms on upcoming charges. This app is nowhere near worth $70. Contacted customer service and was told no refunds under the technicalities of their refund policy. App is hot garbage.

Was charge for a subscription even tho i cancelled it before the free trial.