YouTube TV Customer Service

YouTube TV Positive Reviews

Needs tuningTried it out and liked it. Wasn’t sure how it would be going from a satellite tv system to You Tube but I don’t notice any big differences except a lower monthly bill and not having to call constantly with problems. Not real happy with the volume blowing me out of the room when commercials come on. Wish they would fix that. I like watching some of the VODs but have noticed that when a commercial comes on it frequently goes in the streaming circle mode and won’t resume my program. Can’t wait for some other channels to get on board, we’ll see. Overall happy with my choice to switch over to You Tube TV😃 Still waiting for more channels. Not a lot more just a few more. Really I don’t know how much longer I can take the high jump in volume when the ads come on. I get it, you want me to know there is an ad on. Ugh😫.Fireguy36Version: 4.11

This is a horrible deal for sports fans95% of the $84 a month is an absolute waste. Only subscribe for the few sports that I watch. Really only worth it during the College Football season, I canceled immediately after the cfb championship. I watch other sports like NBA & Premier League but it’s only a few games a week compared to the bulk of those games being on other services for MUCH cheaper. Why continue paying $84 when I can get about 90% of NBA games on League pass on Prime for $160 FOR THE WHOLE SEASON and Peacock comes free with my Xfinity internet. On the bulk of premier league games are on Peacock also. Flushing money down the toilet even during CFB season because I don’t watch nor care about: the news, talk shows, food shows, politics, other sports like NFL, and whatever nonsense is on live tv. I just want to pay for ONLY WHAT I WATCH. Something like the league pass but only for your live broadcast games, keep the talk shows I don’t want that, that’s like $30 for the whole season for the nba and $15 for the premier league games, I’m fine with cfb being like $100-$150. But again, JUST THE GAMES, not the sport adjacent stuff.Billy47ButcherVersion: 10.05

Poor application and even poorer supportI’ve been attempting to run this on an iPhone and on an iPad. The iPad version in useless. Starting it results in a never ending “Finding your home area...” message. So on the iPad the app is useless. On the iPhone all channels are marked as “This network is unavailable because we can’t determine your current area”. Both the iPad and iPhone are on my home WiFi. My TV with Roku on the same network does not have an issue. Therefore the app is the problem and not my network. Support: I spent hours with support as they did everything possible to make the problem my fault and not there’s. I am not a novice- far from it- but I patiently tried everything they asked me to do as I calmly explained why what they had me doing was folly. It was obvious that they were following a script with little or no understanding of what they were asking me to do. Eventually I was passed to someone who arrogantly told me that they would work on the problem and contact me when they had a solution. That was about 5 weeks ago. Silence is what I’ve gotten. For The iPhone problem I’ve concocted a work around: I begin recording the station on the Roku app then a minute or so later I begin watching it from my library on the iPhone app. Unfortunately this is of no value on the iPad because I can’t get past the looping “Finding...” message. Update October 16, 2018 The app is now working correctly on both the iPhone and iPad. This occurred with no communication from the vendor. I have changed my rating to three stars to reflect my disappointment with support..Lime StreetVersion: 2.41

Cable Never Again!When I finally said goodbye to cable, it was so liberating! I started using YouTubeTV shortly after it came out, did the trial thing and was hooked. At that time it was $35 a month, and still is for us early users. As a sports fan, there are plenty of channels to choose from, and when they added MLBtv and NBAtv (at no extra charge) I felt like I had won the lottery! The overall channel selection is good, I don’t watch a lot of television, but when I do I can usually find something on in real time, you can even record shows and watch them at a more convenient time. I’d give it 5 stars if YouTubeTV carried HGTV, that’s the only thing I miss from having cable. Very rarely have I experienced any technical issues, far less actually than I had with cable. So as for me, I’ve been very happy with YouTubeTV and will have cable never again!.RickAS66Version: 3.04

Great alternative to cable but too many ads!YoutubeTV is a pretty good alternative to cable, much less expensive but there are issues! There really needs to be “delete” and “mark as watched” buttons for your library on the TivoStream app. Also on iPad the button to go into an episode to mark it watched is hard to hit, and you end up sometimes accidentally starting to watch the episode. The worst issue is that the “sponsored” episodes for some Paramount shows are ridiculous! If I wanted to watch ads, I’d just get the Paramount app with ads! We pay $73 a month, there really shouldn’t be any ads! In addition, there are a few shows that don’t show up in your “new for you” library even though you favorite them. So overall much cheaper than cable, and the sports features like key plays are great, but not perfect by any means!.JoyfluteVersion: 8.44

Cutting the cableI’m a one subscriber and not sure how long I will be. But I haven’t had Home cable or Internet for five years now, it’s just to expensive to pay for something that keeps you trapped in your home. Think about it folks, these cable companies are making you pay to stay home. To me that’s a rip-off. I’ve seen many things disappear from our lives, wire phone, vinyl records, 8 track, VCR’s, development of pictures.. to mention s few. Sorry to tell you folks but cable is pase. I’m sure their will be a lot of cleanup work to make the app work flawlessly with all platforms but I think plugging in your cellphone to your TV is awesome!! I just hope they don’t get too greedy. I still have a lot learn about it before I decide to continue, and see if I still have TV when it’s stormy an of course money is always the deciding factor..GavinflaVersion: 2.29

Needs workNeeds work When you hide channels that you don’t want to see but every now and then, you have to add them back to your list to watch them. Then I have to remove them again just so I can only see my regular channels that I use daily. Need a list of “your list” and a “view all”. Would also like to be able to set where I want it to open to. I’d like to set it to open Live TV because that’s what I use the most. But I have to wait for it to load then I have to change it to Live and wait again. Would also like to be able to view the evening lineup by swiping down the timeline. It’s 6pm but I just want to see what’s on at 9. I have to leave my view and go to the channel. I should just be able to swipe down to 9. If I like it set a reminder to come back and watch at 9. I want to be able to see all channels at once at 9, not click each individual channel to see 9. Thanks!.JgrmsmithVersion: 2.39

Love it! Get rid of cable!!!First off, cutting cable was a great decision! Thank you for airing all my sports! That was the only thing holding me back from cutting the cord a while ago! Awesome sauce! Okay now that I got that out of the way, here’s the details. The iPhone app is great. It works great on WiFi and pretty good on cellular as long as I have good service at the time. Now the Apple TV app is horrible...that’s why I give this four stars. I have to screen share from my phone to the Apple TV as the TV just sits with the circular loading screen. And when it does decide to display, it is a horrible picture. Please really look into the Apple TV app. I know the most recent gen runs 4K and if you’re looking for a easy way to tell us you need to charge extra to see in 4K like Netflix, just tell us. Please figure out the Apple TV app sooner than later..Rookie StreamerVersion: 2.49

Overall, thrilled (with a couple exceptions)The service and the associated AppleTV app have been the perfect replacement for my FIOS TV service here in New York. I’m giving it five stars simply because I’m so happy with the change— but there is room for improvement: 1. There should be the ability to hide channels you don’t EVER watch, or vice versa, being able to mark channels as Favorites, be able to scroll through only those. Currently in the Live guide, I have to scroll through endless specialized sports channels in order to get to the channels of personal interest to me. 2. The organization of the “Home” and “Library” tabs could be a little more intuitive. Once a show is watched, it should disappear from the “New recordings” list. I also feel like “New recordings” should also group themselves into per-show folders. 3. I find the behavior of the AppleTV remote to be a quite jumpy, especially when going left and right in between Library, Home, Live, and Search. 4. Please support single sign-on on the AppleTV to make using per-channel apps easier! The endless logins are tiresome. Can’t wait for some refinement to the UI, but overall still extremely happy with the apps and with the service!.GrobieVersion: 2.00.12

Commercials, Commercials, CommercialsOverall, the service is better than cable, especially from a cost perspective. The sports choices are quite good with the standard subscription. It’s nice to record a show or event and watch it at your convenience. I like that you can record most all sports teams games or movies and shows by just adding them to your library. Now the frustrating. Every time you turn on the app, whatever show you select begins having to sit through commercials. Even if your tuning into a “live” sports game. If you change channels, most all of them make you watch commercials. When a commercial comes on, if you change channels all the other channels have commercials too. I understand why they do this, but it is annoying and frustrating to the point of not keeping the subscription. Another thing, if you want to replay something you just watched, most of the time it will only let you scroll back a couple of minutes, if that much. Finally, they need to get the volumes leveled. Some channels have to be at 40 or 50 on my volume setting to hear them and when the commercials come on they blast you out. Other stations you can hear well at an 8 volume setting. That’s a lot of variability in VC control..Canoe manVersion: 6.35

Great service, but!I am completely happy with my service, and there only two things I would like answers to. 1 I used to be able to control the streaming quality thru a menu you have on the screen, the option is still there, but it does absolutely nothing anymore to lower or raise the quality when you select a resolution. Can we please enable this again so that I am not burning thru my data in two weeks watching shows on my phone when I am out side of the house? 2nd why can we not get history channel added to line up? I miss some of the shows I watched on there and refuse to sign up for their stand alone service, I already have enough streaming services at this point.. thanks for your prompt attention to these matters.. Jeff..Jd1236Version: 5.24

Very PleasedI definitely love this app, I think it’s a better option than cable and much less expensive. The only improvement I’d like to see is a better way to skip forward while watching longer programs on the Apple TV platform. The issue is there’s no 15 second fast forward while watching shows using the Apple TV remote and this happens to be a problem because if you are trying to slide your finger forward during commercials you tend to over shoot your mark quite easily. I’ve noticed when I’m using other programs, such as Netflix, the Apple TV remote has a 15 second fast forward option by simply placing your finger at the bottom right or bottom left part of the trackpad on the remote. Other than that it’s a great way to watch TV and I wouldn’t recommend it..J HartzVersion: 2.41

Cannot Change Owner’s Email AddressWhile I really like YouTubeTV, I have a major complaint. I am very unhappy that I cannot change the owner email address. I am phasing out an old, non-Gmail , email address, for which I have to pay. This is the one I originally signed up with for my YTTV. I found when I tried to change my account’s address to my Gmail address, I could not. I contacted support and they told me I would first have to cancel my current YTTV account with the original address and sign up as a new customer with my Gmail address. I would lose all my favorited channels, all my saved shows and accounts and EVERYTHING! This absolutely ridiculous. I cannot believe a big tech company like Google would not have any avenue to do something like change an email address. It makes me want to leave YTTV and go elsewhere..Xmas 16Version: 9.19

Wont let you save the shows you watchI saved all my shows but this service doesn't just record the new episodes, it records all of them from every channel!! whatever channels the show is on it ALL records. theres room for it but then its using up bandwidth constantly & always running. they need to make a way to save your favorites without recording them all, i have seen others reviews where ppl say this crashes well if you are using tons of data like that you will have problems. make it so we can save favorite shows without recording. also i notice many channel like Hallmark & game show network & others are missing? if they raise it at all i will just have to go back ti sling tv. Also it’s quite a bit more pricey than some other services. We enjoy it so far..Izzy4usaVersion: 4.18

Just chargedUpdate: Just changed from one to four stars. Looking back at emails I see that I did pause my account but I never received an email saying that my account is about to be back restore. Think they have a good way to get back refund and this is a good app which I hope to get back in maybe in the future when I’m able to. Lots of people have a lot going on so would be nice to receive a notification not just hey your account been restored. Previous one star review: Just got an email saying my account was restored. Only had the free trial awhile ago and didn’t just restore it. Trying to figure out how it even went though since I don’t have enough money in my bank account. Also can’t find how to cancel it again..NellyC58Version: 5.22

Great concept, not perfectI was super excited to download this free trial to watch the World Series. I think this has super great potential. However… In order to watch a show on your TV, you have to screen share from your Apple device. So that means… First, that anytime you want to use Siri to talk to text, your show will end. Next, every time I try to watch a show on-demand and it gets to commercials, it automatically crashes. That makes me have to completely close the app and restart it. Very annoying. Last, if I’m trying to browse the web while I’m watching a show, certain sites will make the show crash as well. I tend to multitask a lot while watching TV, so these are relevant problems for me. If you can handle watching TV without being on your phone and letting your phone do its thing while it broadcasts a show, you should have no issues..B-freakin-ancaVersion: 1.10.7

Great tv service - iPad app could use a few minor improvementsThe service is great-streams really well. I love the On Demand feature as well. The interface is easy to navigate and find what you’re looking for. A couple improvements I would make to the iPad are: - slowness to close out of a show. Clicking the minimize icons takes a 3-5 seconds and the clicking the exit icon (or swiping the show down to the corner to close it out also takes another 3-5 seconds) - the progress bar along the bottom to fast forward and go back is not placed well on the iPad - if you try to use the ‘swipe up’ iPad iOS feature to get to the brightness bar to lower the brightness, it always hits the show progress bar and you lose your spot in the show..Foxy 95Version: 3.06

Best Service I've UsedThe most feature and content rich service available for the money. Hands down. My roommates and I all share access to the service and each person (+ significant others) are added as "family" members. Everyone has their own log in and ability to record shows without conflict. It's amazing. That's $35 divided by 6 people who all have their own set up! I have a Chromecast and a Google Home Mini set up, which is useful for controlling the TV. If I know what I want to watch, I can tell the Google Mini the show, movie, or channel to throw on. I can also tell it to pause, rewind, or fast forward. What I'm trying to say is that I've tried other services and nothing even remotely competee from my perspective..SspediacciVersion: 1.11.7

GET THISOk ok ok i LOVE this TV it has amazing pictures and absolutely no glitches!! other people have been saying “oh way to many glitches!” yeah don’t listen to them there is absolutely 0 glitches i had sling before and i’m telling you the tv was so crazy blurry but this has a difference and it’s not hard to use at all! so easy!! it’s simple and easy. also you can fast forward it on most shows unlike most channels. and if your a technically lover than this is for you it’s so upgraded and seems like you could use it on the future. but.... there is only one downside it’s expensive just maybe i bit cheeper but it’s totally worth it!! hope you like this and please if your looking for another tv Chanel GET THIS.Jensndhxhehe sVersion: 5.12

Getting too EXPENSIVE.Was $40 and now $65! We need tier pricing. I don’t need all those added Chanels NOR the continuous PRICE INCREASES. To watch in my home TV you have to have internet. Well that is around $79 a month then add YouTubeTV’s outrageous increased price of $65! That makes $144 FREAKING DOLLARS A MONTH!!! WE CAN GET CABLE, INTERNET and a TON more for less money through the cable company now. Yep, for $90 a month. Google/YouTubeTV has forgotten why we QUIT CABLE! OVERPRICED SERVICE that we can not afford. NOW YOUR DOING THE SAME DARN THING! We are teased into cutting the cord with your original lower price and in a few short years your screwing us. PLEASE START A TIER PRICING PLAN WITH A BASIC MEMBERSHIP NO MORE THAN $40! It’s nice to watch over my phone when I’m not home but we want to watch on our TV and now your TOO DARN HIGH! Come on guys. You’ve gotten GREEDY! We could care less about all the extra FLUFF Chanel’s your adding..PaparazziPaul2Version: 4.40

Glad I switched from DirecTvI’ve been using this app after having been a longtime DirecTv subscriber and although there are a few drawbacks, I am overall happy and will not be switching back. Channel selection is good, casting works great, and the ability to record shows and take them on the go is perfect. One of the best things is being able to have so many users on one account and being able to cast on multiple devices/tv’s for the price, unlike other streaming competitors. Now there are a few quirks that could still be ironed out to make it a little more user friendly but as you use the app you learn how to work around them and I imagine the developers are figuring that out as well. I love not paying an extra $120 a month for tv!.Just_RalphVersion: 2.05.5

No replies to feedbackIt is very frustrating if you have a question that is not on the preordained help. “Contact us” is never replied to. Help links that they direct you to have links that don’t work or the menu has different options. I was given 2 choices for my home network. One choice is a city that we get on our HD antenna and is in a different state. The other choice is a city 4 hours away and those local channels don’t have our weather. There is an urban area 2 hours away that will have our weather and local sports, but that’s not an option for us. This problem is not on the help menu. There are many cool Options on this service, but I dislike not have the best viewing for our rural area, and being ignored.MsuechapsVersion: 9.13

I like this a lot.I had Sling TV for a few months and not only is this $10 cheaper, but I had to pay an extra $5 per month with Sling to only get 50 hours, which seemed like quite a bit, but I quickly realized just how little that actually is and also, with it being an online thing, it doesn’t really make much sense to have so little space. With this, I don’t have to worry about that. Pretty much the only problem though is I wish it had Nickelodeon channels like regular Nick, Nicktoons, Teen Nick, and Nick Jr for when my cousins are over, and my mom would switch over to this if they had HGTV, but since that’s the main thing she watches, it makes complete sense that she wouldn’t want it..DisneyLoverForeverVersion: 2.49

Good service but need package optionsThe service is really good but the idea of leaving cable for better options at a lower price is slipping away very fast and will be no better than cable if this continues. I’m starting to look for other options. If you’re like me and don’t need large packages of networks at a high monthly subscription prices then you’re probably upset like myself who got more networks forced upon them at a big price hike. I’d like to see package choices or even better the ability to select per network. Why pay money for networks that you could care less about. How about letting the consumer choose. When you’re looking to cut costs, getting a surprise increase in services and price is very disappointing from a service provider you once really liked..Loren K RichterVersion: 3.15

A good idea but some issuesOverall, my family enjoys this app. We get a better picture casting local stations than we do using our digital antenna, and we like having a library of our favorite shows. However, the functionality and access need to improve for this service to truly distinguish itself. The Chromecast and our phones (iPhone 7s) often “lose” each other and we can’t pause or otherwise control what is streaming. The app in general is cranky and often freezes or quits. Also, major stations (including the CW) cannot be streamed/recorded live in my market (a metro area of two million people). It’s frankly not fair that other areas get more stations/service for the price. This would be a five-star app with some bug fixes and better channel availability..Rainyday73Version: 2.00.9

Pretty goodOverall, a fantastic service and channel availability, if YTTV meets your channel needs. However, one major flaw in the app that I’m shocked still isn’t available - you cannot easily scroll the ‘guide’ ahead to see what’s coming on later, for more than one channel at a time. You have to pick the specific network, then view upcoming airings, but can’t do this at the level of being able to see more than one channel into the future. This CAN be done on Apple TV, but not iPhone (somewhat understandable, but other streaming services manage this just fine), NOR IPAD (not understandable with all the real estate...they do however give you two airings (currently live and next), but no more). Please add, and the app will be up to speed with what you’d expect from a TV service..Slickvic621Version: 2.41

Only streaming service that has worked for usIt’s had an occasional hiccup, but usually it is resolved by resetting our Apple TV. I think it’s more of a device issue than an issue with the app. There have been virtually zero issues with quality or any buffering, and I’d venture a guess that people having issues with streaming has more to do with their ISP’s. We had streaming issues due to our last internet provider throttling (our supposedly 500 mb/s download and upload,) but since switching to another ISP it has worked flawlessly. My advice to those with issues, try steaming with a VPN to see if the issue is the app or your service provider..Cl65 aviatorVersion: 2.41

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YouTube TV Negative Reviews

Worst Experience of my Entire Digital Life!My experience with YoutubeTv was absolutely terrible. As an educator, I work hard to make ends meet and their service is by far the most expensive out there. I accidentally signed up with two email accounts due to an error in the app, but the system failed to detect that my credit card was being charged twice. After 9 months of paying over $150 a month, I was humiliated to discover this mistake. Trying to cancel the account was a complete nightmare and getting someone to speak with was even worse. It felt like they intentionally hid the cancellation process and the representatives I spoke with had poor English speaking skills. I strongly advise against using YoutubeTv and suggest finding a more affordable and reliable option. To add insult to injury, YoutubeTv was unable to track down the email address that my bank was being charged to. After speaking with approximately 10-20 different representatives, they still came to no resolution and asked me the same questions repeatedly. As of today, I have yet to receive a refund and PayPal is investigating the matter and possibly taking action against them. It's evident that the owners and developers of this service are only interested in your money, which is an absolute robbery for their subpar service. I am appalled by their lack of decency and respect for their customers. I will make sure to spread the word about this terrible company and their. Trust me, Im not the only one who knows and is talking about this company’s unprofessional and unethical practices. Shame..AAllison99Version: 8.29

Failure to sign-up causeI followed an online post that offered a 46% savings on signing up. I was sent to the Apple APP store because I have an iPhone. I reviewed every word of the APP listing and followed the instructions. I watched the 20 minute free offer and decided to sign up. I clicked on signup and was presented with a warning I was not able to use Apple program and payment system and would have to accept Google. That was unacceptable for me for several reasons. Yesterday I was confronted with something called Google Universal Management. It basically said that if I accepted whatever I was trying to do Google would take over management of all my apps and data on my IPhone. It would have the authorization to access all data on my phone and use as it wanted to. That will never happen as I will stop using my iPhone and destroy it before I will give any program access to all my data on my iPhone. The second issue was I was not going to be able to use Apple Pay system or its secure benefits. I would have to accept Google or some other payment and management services. That is not acceptable. Third after reading and following all of this no place did it say how much the normal monthly charge was or how much and for how long my 46% discount was going to be applied. So either this is a really stupid scam or you think I am that stupid. Good luck.AKRetUSAVersion: 9.15

Save your moneySo if you came to this app for football as I did, under the guise that you would fully get access to that; let me go ahead and rip the bandaid off for you. You have to get at least the base plan for youtubetv, that’s fine they are fair with the free trial. During my free trial, it quickly became apparent that very few games are actually played through youtubetv, as in just enough to get your interest. Then you are instructed to get Sunday Ticket if you want to watch anymore going forward, which of course is more expensive than the base plan you also must have. At this point, you’re paying more than you ever would’ve for just cable to watch your games and tv lol. I mean, do they have preschoolers come up with their business strategies? All this has done is kill the NFLs credibility and shown very anti-consumer behavior simply for the sake of greed. Now, when the day inevitably comes where the NFL realizes how silly this is and that they should have their own service with a singular payment rather than these hoops, Im not going to be inclined to get it at that point. I’d rather support a local bar and give them my money. So in summary, the NFL wants me to pay ~$150 to watch 3-4 Lions games a month…….not total…….every month. This is nothing short of laughable and absurd. Youtubetv gets a 1-star from me for the shady business practice of not making this readily apparent ahead of time and furthermore, making it seem as though it was all inclusive. However, they do have a very fair free trial, so I do more so blame the NFL for not having the foresight to think “Duh geez….you think we should have our own service……”? Nothing short of absolutely moronic here, and clearly for the sake of blatant greed. Shameful..Bob21357215631Version: 8.38

Add featuresTwo features needs to be added. Delete and profile tabs Delete button is necessary to have when you no longer want a program to be in your library. Even though it is cool to be able to keep a recording for nine months before it drops out it is also necessary to add a delete button to delete shows or program you only want to see once and not sit there for a long time before it drops out. Being able to delete programs what you want to watch one time is a must have as the nine months thing should only apply to the program you want to keep that long. Please make that change and add a celete button to delete programs you want to watch only once. Profile button should be added so that instead of sending invitation to family members and make it hard to be added doing that, adding a profile button is a better choice that way you can click on add profile and just enter the name of that person that way they can start using it. It is that simple. The way it is is too complicated..4starlite55Version: 7.15

$40 a month for unlimited commercialsThis is a real review. Unlike most on here. For me this app was a waste of time. Why pay $40+ a month for none stop commercials. The app constantly cuts out connection during the show, but some how always. And yes I mean always has crystal clear commercials. I’ll be watching a show/game and it will cut to 3-4-5 commercials then not be able to connect back to the game. The app will spin its wheel trying to reload. After the app finishes loading from its close connection you get the joy of watching another 2,4,5 commercials in a row. Then you’ll get to watch the game/show for another 5-10 and the same thing will happen again and again. And I know what your thinking. No it’s not my service provider. I know this bc my connection is always 3-4 bars otherwise I don’t bother trying, I have unlimited data, and I can flip on another tv app like MLB/Netflix/Hulu and watch with no problems. The problem isn’t geographical either. I travel for a living and it has the same problem in every state/city I have been in in the last couple wks, which is 5 for your info. This app could be worth $15 a month but that’s it. How many crappy commercials you have to watch is crazy. Oh and it loves to cut out when your trying to game the end of a game. I missed most of game 3 & 5 of the World Series bc it could load? And then it said the channel provider wasn’t available in Memphis and Nashville. Really? Fox, a national channel isn’t available in TN? I call BS more like this app doesn’t work..Jay20000001Version: 2.41

Crashes too much!I believe I was one of the first subscribers in my area. The app worked flawlessly, but not anymore. When watching recordings, the program regularly stops after 40 minutes regardless of program watched. The program then starts from the beginning. I have to restart my phone to continue watching from the interrupted part. Now when watching a show that is recording and if I don’t catch it from the beginning and ask the app to display it from the beginning, the show repeatedly starts over from the beginning on its own while I’m watching. It is extremely frustrating! My price is scheduled to increase to add more channels I don’t care to watch while the channels I inquired about having added haven’t been added and there is no communication about if they will be added. It seems like soon after I recommended the service and app, the reliability tanked. I’m not going to pay more for worse and not getting what I want. I use an iphone 8S plus with the most updated ios..DeebuwoVersion: 3.16

Two fatal flawsI mostly love this app, but there are two major problems with it. 1) when skipping around in a recorded program to avoid commercials, once the video starts playing, it frequently has portions of audio that do not play. I will hear 2–3 seconds of audio, and then 1-2 seconds of silence. This bug repeats itself until I force close the app and start over. This happens dozens of times per day and is entirely unacceptable. 2) sometimes I really have to search to find a recently recorded program. On occasion, I will have to use the Search feature within the app just to find something that was recorded an hour ago. The recently recorded section needs to be chronological and it is not. 3) I don’t consider this a fatal flaw, just an annoyance. When, watching on my television, I can scroll on the guide to find programs that will air in the future. On the app, I only have access to programs that are live right now. That’s kind of ridiculous..Jb41ios20Version: 7.37

Some basic digital TV features they just didn’t even think ofMore often than not I am incredibly happy with the stream and am very pleased with the channel options. Controlling the app with Google Home, phone, or TV remote is kind of like a crapshoot. I love that I can tell my Google Home to start a program. Sometimes I start a program with my voice and the phone app picks up on this fact and I can then use either my voice or the phone to control TV. Sometimes I can use the TV’s remote control, sometimes I can’t. But there are times using either or all of these control mechanisms makes sense. So this inconsistency in reliability is frustrating and I have yet to find a pattern as to why one or the other works or doesn’t work. I am not happy with how recording of shows works, specifically I don’t like is that if it is a show is currently showing in prime time and in syndication (because for reasons I cannot understand, if you record one, you MUST record EVERY single airing of the program on EVERY single channel on which it airs) the number of channels and seasons and episodes being recorded is almost incalculable making it difficult to even find the most recently produced episode as opposed to the most recently recorded. And you cannot delete a single episode without deleting every sing one. This is pitched as something not to worry about because of the colossal storage provided by Google. I, however, see it as a downside. I would like my library more streamlined so that I can find the content I am looking for more easily. The choice of recording or deleting one or all the shows should be a no brainer. The lack of an adequate channel programming guide is a very big miss. If you want to know what comes on at 8:00 on a specific channel you have to stop watching whatever you are watching and go to that channel to see a guide. And it’s a very small guide. Seems like you can see a channel’s future programming for like a day, but certainly not much more than that..Brian875Version: 2.01.5

Very disappointedThis was a forced alternative with Frontier/Verizon. The individuals who developed this have no understanding of content, or how to provide content. There is lack of understanding of how to deliver entertainment./television. You get plenty of choices. I am using a fire stick and 1 gb internet. Switching channels and it just spins and spins or goes black screen. Way too many commercials, and some want to be sent to your phone. You are literally paying to watch commercials. They should pay you to watch. Record a show and it cuts off the end. The picture and sound quality are fair. If you watch on a phone it is fair, nothing worth the price and nothing spectacular. The application is visually glossy. There is potential for the application, with the right programmers of the application. Try it for about a month and you will go to rabbit ears to watch television, or cable television. This application is nothing special for the price; and as I said, they should be paying you to watch all the commercials..Woooorddd123456789Version: 10.20

YouTubeTVPROS: you get your local channels, the staple channels such as ABC CBS NBC FOX etc. and a variety of sports channels. CONS: we have experienced CONSTANT problems despite the fact that we have high speed internet such as not being able to change channels because it will change on the phone but not on the TV and then no longer pulls up the TV to cast to so we are left to uninstall & reinstall the app EVERY time and programs not playing just to name a couple. Also not a very wide variety of channels to choose from. While you have options to choose from for sports, there's a deficiency to offer popular alternatives like possibly HGTV, GSN, Lifetime, Hallmark or any type of cooking channels. So when comparing pricing and channels offered with dish networks, it's really not worth the trouble to pay the same or comparable for less channels and less conveniences so I'm glad a free trial was offered to know what the service would be like before buying, although I've heard canceling is just as difficult..LonelydragonflyVersion: 1.11.7

Is this for real? More commercial time than actual show!Am I missing somewhere here? 16-20 minutes of commercials PER BREAK! I am VERY glad I got a free trial because this is the worst streaming live TV app!! The selection is great & all of that but I just went to watch my first on demand show, after a few minutes the first commercial break started & I notice there is a counter in the top right hand corner saying there are 7 commercials ahead …. 7 in one break, the commercials are each 2-3 minutes each & there are 3 breaks per half hour show. Are you kidding me?!?! There is more commercial airtime than the actual show!! If each one is 2 minutes & 7 ads per break is 14 minutes of commercials, that happens 3 times during 1 show, that’s 42 minutes of commercials for a 26 minutes show ….. I can’t believe this app is still running & people are paying $70 a month to watch minutes of commercials in a 26 minute show, it’s absolutely ridiculous. Canceled it immediately.MatthewC21Version: 6.07

Used to be great now you waitWhen I first subscribed this over the Summer I loved it and was happy I left Xfinity. In the last month they have changed recorded sports to force you to sit through sponsored ads. If you try to fast forward the recording stops and the only option you have to watch is restart. What this translates to is that even is you start watching 20 mins behind you will never catch up live while you are forced to watch the same commercials over and over like some dystopian novel. I actually was considering buying a Kia EV bit after watching the same commercial 12 times in now have developed a gag response to the brand. This is all on top of how cryptic it is to navigate in the app as each type of device has its own nuances. In other words, the app is not easy to use but it sure knows how to make money off your misery!!! Awesome job User Experience team Folks, avoid this at all cost!!! I will be canceling and going back to Xfinity..NanoECVersion: 10.05

Not worth moneyGlitchy. Won’t show me anything in the window when I’m seeking through time more than half the time. Has so many problems skipping the commercials that it practically forces you to watch them. If it wasn’t free with Verizon, I wouldn’t be using it at all. And I’m glad Verizon gave me the chance to know should never give these people my money. It’s only tolerable if I can skip the commercials. And every time I try it gives me issues, which ruin my peaceful state of mind that is very hard to hold onto with my ptsd. For my own mental health, I probably shouldn’t use it—even if it is free. I have never seen an app have such horrible problems with seeking. It being such an oddball with that makes it feel intentional. The app on Roku and my iPhone have this issue. The fact that it has the same (if not worse)problem on both formats, makes it even seem more likely that it is intentional. Unless you like watching commercials, don’t bother..OmegalLizardLickerVersion: 7.47

App makes it extremely difficult for people traveling often for their jobsGoogle is beginning to shamelessly throw you privacy out the window. If you aren’t concerned with them mining your location data like the gold rush, then I can assure you will be bothered by their content gates locked by mining your location. This $60 a month app will force you to update your location to use it each time your location changes. That might not sound so bad on its own, theoretically you should just be able to simply update and watch right? Nope not how it works at all. It’s super buggy. Even when it is “updated” you will get hit with a “content not available outside of your area until fully recorded” error message. So this means if you legitimately travel for your job, and location changes often, you still won’t be able to use your subscription reliably, which is just insane for such a high subscription cost..ThreadpoolzVersion: 6.50

Not as good as it wasThis is my 2nd request for help. The past few months as I am watching from my phone, channels are just going black. Stopping in the middle of a program and the only thing I can do is keep waiting for it to come back on. I have to shut /close the app several times, switch channels etc before the station I am watching will play again. When it happens to 1 channel the others will play no problem at this time. But if I go back to the channel that goes black it still will not play. I have even uninstalled and reinstalled the app. Nothing is fixing this problem. This has been going on for months. None of your updates have fix this problem. I am paying every month for this service and I am still having these issues. Really ready to go elsewhere. Have had no responses to any of my feedback to this problem and there is no way to email/call for help..SweetjakeVersion: 6.21

DisappointedI am sorry that I won’t be returning as a customer. While I did actually really like the service provided (when I actually got the service) I think you need a better system in place for people that move. I think it is not worth the headache that I have gotten when not once, but twice I have to request a refund due to home area restrictions that cannot be resolved without unsubscribing and going back and resubscribing. Then when you resubscribe and download the app, you get the same error message about limited access (which actually means no access) and have to do the whole refund process over again. This is something that you guys should look into in the future. I’m just one subscription lost due to this. Not a big deal for you. But it’s a big deal to me just because of my time and effort wasted alone. Hope this doesn’t start happening to more people and you start losing more subscribers!.NikkiCruz1980Version: 2.49

Shows watch/marked watch won’t disappearLately our recorded shows will not reduce the numbers of shows still need internet watched. Or if we watch all four shows it still says 3,4,6 still available. It’s frustrating because before we could watch a show it would be marked and disappear until a new episode was available. Now if we mark all shows watched it still will say 4 new shows. What happened to them updating as we watch our shows? We already went into setting, we’ve restarted the app, we’ve logged in and logged out. It’s frustrating when we pay for this service and we are unable to update our listas we go. It was one of the main features that helped us decide on what streaming app we were going to use! Hopefully it is fixed soon! Unhappy with service! Missy.MissyS36Version: 5.15

Frustrating to pay for commercialsWhen watching recorded shows from the library you cannot fast forward through commercials. Even if you want to skip to the middle of the show. You can fast forward through the show to the next set of commercials. Then the fast forward buttons disappear and you have to watch sometimes as many as seven commercials. Just to make matters worse there is a timer that shows the remaining length of the current commercial and how many commercials follow before you can watch your program or continue to fast forward again. Just waisted 25 minutes trying to watch AGT. App would play 7 commercials then freeze when trying to load programming. Each time tried playing again it would play commercials just fine and freeze at the end of commercials. It’s a horrible app unless you find value in paying to watch commercials. Seeking other apps now..Wassup peepsVersion: 2.07.2

Gets channels but recording management needs major workGets the channels I want and you can record. However after having this awhile, the recording manager is extremely unwieldy. They had a way to track what I watched but it continually failed by randomly resetting the indicator. If you wanted to only display what you hadn’t seen the you manually had to set it. Now they seem to have abandoned that based on the app no longer able to set “watched” manually. Now everything is mixed together and when you have hundreds of recordings it’s a jumbled mess. You can’t even choose filters such as alphabetical sorting. 4 stars if not for the recording mis-management. 5 stars if you make the “live” listing able to look beyond just the next hour. Want to see what’s on later tonight, sorry program won’t let you..WMMAPVersion: 7.49

Resume playback is broken on the appUpdate: now over 3 months and nothing has changed and no new communication on the support ticket I opened 2 months ago The app worked very well for me for years but starting about 2 months ago my recordings in the app do not resume at the point I stopped viewing them. Selecting resume playback always restarts the recording. I contacted customer support weeks ago and tried the suggestions of restarting the device, deleting and downloading the app, signing out and signing back in, etc. I’ve applied each update to the app. The recordings work as expected on any non iOS device I try. They supposedly elevated the problem but it has been over a month and there is no improvement and no further communication on the problem. It is very frustrating and disappointing that the problem has persisted so long..Rumble guyVersion: 7.46

Needs to be freeThe amount of ads they show this should be free. When watching on the tv you’ll get like 9 sections of commercials that are 6 ads and about 3 minutes long. On the mobile app where you can’t see that timer or ticker for the ads I’m getting 17 ads each break. Not only that it’s almost 7 minutes of ads each time. Watch over 7 minutes of ads, continue to watch my movie for maybe 10 minutes then an ad break where I counted the 17 ads and 7 minutes. Will never watch this on mobile again. I’m only getting access to this due to a family member paying for it but if they stop I will never never pay for this. What they charge and then the amount of ads is ridiculous. I have never in all of my life watched 7 minutes not even close to 7 minutes on cable or any other streaming service that has ads..GaspatchosoupVersion: 7.12

Good service, terrible appI love the selection of channels and video quality, but the app (especially on the Apple TV) is nearly unusable. Has anyone over at Google actually used this app for more than 5 minutes on an Apple TV? I highly doubt it. Either that or some managerial type forced it to be released before it was done. It’s so bad it makes me wonder, “did they assign the creation of this app to an intern!?!” It frequently gets itself into a state where the directional controls completely stop working. Basic things like swiping using the Apple TV remote app frequently scrolls the wrong direction. Killing and restarting the app sometimes helps but not always. In general it’s frequently unresponsive for no apparent reason. This is the only app I use regularly on the Apple TV that has these kinds of issues. Please fix this or I’ll be canceling the service..ForceBlastVersion: 2.00.12

Playback doesn’t work for recorded content and it drives me crazy.Sometimes I can’t watch a football game live. Good thing I set it to record though, right? Nope when i click on the game it takes me to something totally random. Maybe the same channel just live? Only happens if I’m trying to watch after the game has ended. Another thing that drives me crazy is sometimes the fast forward gets stuck on a certain place. So anytime I double tap to skip something it will take me back to the exact same spot, even if that spot was like 10 minutes earlier. Then I have to drag and fast forward back to where I wanted. This only happens with double tap. When it starts happening you have to use the actual fast forward button or exit out and come back in again. Otherwise great app. But these two bugs are super frustrating..DavecrosbyVersion: 5.46

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