Shop: All Your Favorite Brands Customer Service

Shop: All your favorite brands Positive Reviews

Slow and/or out of date updates make this app almost uselessThe concept is great and fits into the current environment I which shopping and purchase are Happening online. Who would like to track their purchase from order inception to good delivered? This is where I have found Shop to be lacking. The order appears in the account linked to you quickly but There is little useful information beyond what you would get in an email confirmation from the store. From there I’ve found the app to be somewhat pointless. Most recent example would be an order placed weeks ago. Once the order showed shipped it just spent days on the location map in the state from which it was sent. I repeatedly checked on status but it appeared as no movement. I checked this morning and it moved from one city in the originating state to another city in that state. Early this afternoon it just showed up in the mail. I then got a notice hours later after delivery from the app indicating that it was out for delivery. Then later in the day, hours after it delivered got another notice that it was just delivered. Can’t really say that I see the purpose or the benefit of the app. The USPS service app gave far better updates and provided greater accuracy. Other orders showing up in Shop have the same issue so can’t say that I’m terribly enthusiastic about it. It doesn’t do any harm so that’s good, I guess my point is...it doesn’t do much at all..Aha warmerVersion: 2.1.0

An excellent and natural user experienceThis app has positively wonderful UX / UI. Those responsible for it deserve to be commended and they should feel very proud. So, to the folks behind this: thank you. And please continue to design and build intuitive and delightful user experiences. To any director overseeing the development of this product: I imagine development takes longer, given such evident care. Know that the impact is real and that people do notice that care. Do continue to allow for timelines and schedules that have most likely been longer than other such apps given the attention to detail here. You are doing something right here. Thank you. The upshot is that this app is a joy to use. The experience itself is so intuitive that the UI / UX fades into the background. I find that I stop thinking about it as I’m not hitting the typical snags or head-scratchers that many such apps have. I find that I’m not being annoyed by its performance or distracted by its transitions. It feels natural. And I know that creating a natural experience takes enormous care and attention. Now, as for the behavior itself: it pulls and tracks all of my many packages and notifies me when events against those packages are generated. And, as I’ve described, it does this very well. I trust this app and I trust that its information is up-to-date and correct. Again: I trust this app! And you, reader, should too..WizazzleVersion: v1.4.1

Added Barriers with each UpdatedI’ve been using this app for a couple of years and only for the use of tracking all my packages in one place. It’s convenient in that aspect. You’ll get an updated status on your packages in route to you within the app and also a quick link that will direct you to the shipping website to further confirm the status of your package. There are times, when the app won’t reflect the actual location or update of your package en route but you would have that direct link to show you where your package is at. What I’m noticing now with these updates is that ability to directly click on the link to the original shipping website. What used to be a simple task, is now barred with these extra steps/barriers to actually get to that direct link. With the current update, I now have to click on my package, then click on a small link associated with the tracking number and then click on the actual direct link to the shipping website. That’s three pages/clicks I have to perform just to make it to the direct shipping link. Before this update, it was just two clicks. And before that, just one click. Why make this difficult? What started off as a great experience I had with this app is slowly deteriorating with these updates. I’ll see how this goes for now, but I’ll be looking for another app in the meantime if I still have to jump through all these loops just to gain access to the direct link to the shipping website of my package..Moh-manVersion: 2.137.0

Fantastic delivery tracking app!This is one of the very rare times that I’m willing to write a review, but it’s because I’m very impressed by the simplicity of Arrive that I just need to share my thoughts with anyone who haven’t used the service before. (Sorry if it’s a little lengthy) I do a lot of online shopping and Arrive has helped me save a lot of time as well as taking the stress of constantly monitoring deliveries statuses from different carriers away. I have an account with pretty much all of US’s major logistics carriers(FedEx, UPS, USPS, DHL, Royal Mail + some international delivery services) so I can always be updated of my shipments, and honestly it’s a hassle and it can get hectic. But ever since I started using Arrive(which was suggested to me by an ad), all the purchases I’ve made and their current status are all organized into one easy to use app! As long as you have a gmail account that you use to make your purchases, Arrive will automatically sync the information into your account. And if you have a lot of completed deliveries piled up in your “main folder”, they have an archive that you can store them in for future reviews. And if you don’t use gmail, you can always add your own tracking information and you’ll be notified when your items are delivered, it’s very simple and easy to use so I highly recommend everyone to try it out!.EuniiChinnVersion: 1.2.8

Some Legit Stores and Some ScamsI ordered a item off of a reputable store/website that i never purchased from before. When i placed my order it later told me i could track the details through shop app. I did. I received the order and everything worked out great. I later wanted to shop for a different item directly on the app itself. I seen different stores listing the item at the same price as one another. That was the first red flag 🚩 . I click on the links to take me directly to their websites and each of the 3 websites had the same items for sale for the same prices. That was the second red flag 🚩Then as i read their return policies and shipping policies, they detail how they aren’t responsible for costs and they give you info to contact them. I then searched the addresses they all gave, and they end up being residential homes in different states. The phone numbers they provide don’t work. That was the third red flag 🚩. I then started to notice that in the search bar, reputable legit retailers have star reviews next to their names. And ones that don’t have reviews to their names obviously don’t because they are scam sellers. Shop app itself isn’t a scam but their are some sellers on there that are. So find out online about the store first. If they don’t have a physical store somewhere in the USA that you can walk into, then i wouldn’t attempt to purchase from them on the Shop app. Be patient and do research..KjtskVersion: 2.145.0

Great, only a little room for improvement...I’ve come to love this app. I can track lots of packages for free (unlike with the Parcel app), I haven’t seen any ads yet (again, unlike the Parcel app), and the design is very nice to look at. I like the shades of blue. The map aspect of tracking works better here than in other apps. I had issues with another app not plotting points on the map in China. This one does a better job and depending on which carrier you choose (e.g. you could track via USPS or China Post EMS for some packages), it may show you either Chinese or English text. A few suggestions for improvement are: make deliveries editable so you can change the carrier if you make a mistake (right now, I think you’d have to create another listing instead), improve the updates (refreshing the statuses doesn’t always do anything, I’ve had packages arrive but not show that even after refreshing), please add the SpeedPAK carrier (I’ve had several packages sent through this carrier when ordering from eBay), and make a view mode where there are no maps, so that you just see package locations (you’d see more at once that way). Overall, I’m very happy. I’m also grateful for being able to track so many packages without seeing ads (which are a pain and do show on other free apps). Thank you and keep up the great work! 😊.Sky_blue02Version: 1.2.6

It’s okay.While the app is enjoyable and having everything you need under one app makes is easier to track packages, in the last few months there has been issues with package tracking. While this issue is more annoying for the impatience of myself, the issues could use a fix. Package I ordered Thursday December 21st 2023 was NOT a Christmas gift, but was expected to be delivered by Christmas Eve. No big deal it was not delivered on Christmas Eve, the issue was saying it was IN my town waiting for be delivered. Tuesday morning shows up and now it is waiting to be shipped… how can the package be in my towns USPS office one day and then be back in CA the next? I have looked at the actual websites tracking and it not once updated to say it was at my towns local office but says it has been shipped, in fact it was shipped the same day it was ordered. This has happened to 1/4 of the packages we have ordered over the last two months. Now shipping or tracking will show up, then the day of we get a notification we have a packaged delivered, others says a package was delivered in a completely other town, yet won’t tell you the info on WHAT the package was. Whether it’s USPS,UPS,FEDEX,DHLs issue or Shop’s issues, it would and could be a five star app if these issues get fixed. From now on, I won’t expect packages to be delivered when they said they are but I still will continue to use the app..Dyl93hVersion: 2.137.0

Not as accurate as it used to beI don’t recall which version this began with, but the tracking is fairly consistently not the most up to date, even though the information from the underlying source is correct. And it happens across package delivery services. I’ve started to use the actual package companies’ trackers rather than clicking my way there via the Shop app. A useful feature would be to allow users to modify packages as much as we used to be able to. For example, I place an order with Store X, who tends to use ShipStation. Once the package is shipped I have two entries in my package list- one from Store X and one from ShipStation. If I want to declutter my list I have to either delete the entry from Store X or from ShipStation. I cannot edit the original Store X item with the tracking information, which would be the easiest way for the user to eliminate duplicate entries. If I delete the Store X entry I no longer have that information saved in my history. I can modify the ShipStation entry with additional information about who sent the package, but it’s limited to naming. It does not pull the original order information from Store X into the ShipStation entry. So, at this point, between not showing the most up to date tracking information and not being able to modify (or merge) packages, this app is only a 3 star app. Fix those issues and it would be a 5 star app..CoachJustin11Version: 2.100.0

Awesome AppIf you do any online shopping, whether it’s a little or a lot, nothing is more frustrating having to scroll through and find each email, write down each tracking number, and then individually enter each one. With ‘Arrive’ all you do is sign up with your gmail account that you use for all your online shopping, and it automatically updates and adds each order to the app. Only thing I hope the app adds with some more time, is the ability to use any email provider you prefer. I know a lot of people that would then be able to download and use this app as well, if it accepted all/any email provider. Other than that, I cannot imagine not having this app on my phone. Now I don’t have to write the tracking down, and go into the coordinating shipper app. They all auto sync right to the app because of the email address I use. It’s so easy and super organized! I definitely recommend downloading this app even if you don’t do a lot of online shopping. It just gives you one less thing to worry about. Oh and the best part is that it attaches the order/receipt to it, so if there was a problem that occurred, you would be able to get all the information right within ‘Arrive’. I think this app is going to be especially helpful during the holiday season..NicoleDanielleXxVersion: 1.1.5

Love and hate this app!Love the order tracking of this app. It’s immediate and accurate and easy to follow. Hate? I hate that somehow this app has taken over my 4 pay options? When I purchase from a particular store I automatically receive the request to wmter my pin that is sent to me. However Shop Pay refuses to give me approval. So knowing I’m not approved for a 4 pay plan do you know how annoying it is to keep being forced into the Shop Pay 4 pay plan option that is never approved? I’m not sure how this option even got connected to the store I buy from but it honestly makes me angry every time I see the almost spam like request to enter a pin. Got a response from the developer to my comment. I appreciate the quick response. To be clear however I’m okay with not being approved by Shop Pay. I use Klarna, Afterpay and Sezzle with no issues whatsoever. My issue is that with as great as this app is which is pretty much a 5 star app, it is frustrating that shop pay continues force the pin on me. I would think if a person is rejected the app should stop trying to force an approval continuously. Even if it’s with the store that’s doing it, it’s still Shop Pay that continues to pop up requesting a pin. It’s a turnoff..Thumbs down HGTVVersion: 2.43.1

Great in theory, poor executionThis app is such a great idea— in theory. A platform where I can track all of my deliveries from different carriers in one place? Sign me up! Well... unfortunately the execution is less than perfect. I’ve been using the app for about 9 months now and have identified two main complaints: 1) The tracking updates are ironically never up-to-date. Every single time I am tracking a package, I always have to visit the actual carrier tracking website to find out where my package is... Shop usually doesn’t update for several hours! Very unreliable and frustrating, especially when you’re waiting for an important delivery & it ends up sitting outside because you had no idea it already arrived. Not cool! 2) Despite linking my email, the app can never seem to figure out how to pull the tracking information from my order confirmation emails. I always have to input manually. Less annoying than the tracking issue, but still disappointing. Other apps I use have mastered this, so I would encourage the Shop developers to fix this. Overall, 3 stars from me. I want so badly for this app to work, especially now, since we are all stuck at home ordering deliveries more frequently. Unfortunately it’s just not there and doesn’t do a good job of what it advertises. Might as well copy and paste the tracking numbers into Notes and do it myself...._contraband_Version: 2.0.1

Tracking status still frozenThis is hands down the best looking and most user friendly tracking app out there, but it doesn’t work properly. It automatically read the shipment information from my gmail account and added the tracking information with the correct tracking number that I confirmed in the details tab, but the tracking status does not update. It’s stuck on waiting for details from fedex... I see other users are enjoying it seamlessly so this must be a bug. When the developers fix this bug I will change my review to 5 stars. I will continue to use this app to see if it is fixed. Funny thing is I only found out about this app while purchasing Mochi ice cream from Mochidoki’s website. After my purchase was complete, the status page showed a link to this app that would track package and progress of my frozen ice cream. What a coincidence that it doesn’t even work with the website it was advertised on. Edit: Even after the latest update it still doesn’t function properly. My packages status is frozen, I have a package that’s has already been delivered since yesterday saying out for delivery and another that’s out for delivery saying it’s at a sorting facility out of state. Come on developers fix this bugs please!.Keiron SmithVersion: 1.3.3

“What A Month”After a month of waiting on this package to make it’s way overseas, it was exciting to watch every stop it made, once it reach the states. It could use more details, such as a direct address so those of us who like to check everything don’t have to google search the streets to see the location for ourselves. Also, twice, the current location bullets were not in the correct location on the map. The first time wasn’t so bad, since the location was only across the street. The second time was when the delivery was complete. The marker was well over a mile away from my address, even though it was delivered correct. I wasn’t home all day, so I made the appropriate calls and was fighting agitation all day at work wondering if my order made it to my place or not. Each misread location wasted my time in efforts to get to the bottom of it, so I hope that your accuracy with markers becomes a priority, if for nothing more than perfect customer service and our peace of mind. Unfortunately for me, in the end, what I had ordered wasn’t what was sent. So my first experience with your tracker involved fraud, which has nothing to do with you at the end of the day. So again, the app is great. It just needs a bit of tweaking. Thank you!.SoooooooAnxiousVersion: 1.6

My Card Not working??So as far as me buying from other online stores and using Shop to pay through and track my packages it’s been pretty good, however I tried to pay for something through the app itself and my card was rejected but it took my money. Now the purchase was pending but I definitely didn’t like the fact that even with it telling me my “card info wasn’t correct try again with another card” it still took my money and I tripled check and then added another card and the same thing happened! So hopefully I get my money back on my card but if this is a in-app issue I would like for Shop to look into it I want to keep using your app but not if it’s just gonna reject my card while still taking my money out. Okay Update! I basically got a new card and tried that card and it work. It’s weird cause I tried another card that belong to a different user and different bank so I’m not sure if it was me… or if it was Shop but either way the problem was resolved and my order went through successfully!! I appreciate Shop reaching out to me to try and help it shows that they’re really going through their feedback and want the best for their users which I can definitely appreciate so thank you!! I’ll continue to be a loyal customer as long Shop continues with their ultimate service!!.Gary EdwinVersion: 2.82.0

HelpfulI really like this app but I find myself confused every time I use it. It would be helpful if there was a step by step on how to follow and where to click being in the group of elders, being confused while trying to learn & do ALL THINGS COMPUTER, can be truly frustrating. Once I figure it out each time, I get a huge relief and a sence of accomplishment though. Should I delete each item after it’s delivered? How long should I keep it on the list? Does this just show USPS or does it also track all the carriers used these days? Perhaps that’s what and why I get confused. I’m signed up to all the different carriers and each is different. I prefer texts and simplicity but I’m always getting both texts and e-mails and notifications from each carrier on both as well. Wish someone I know could take the time to explain everything or make me a cheat sheet to follow. I never shopped online until COVID19 came about so I’ve been learning how to use my phone & I-Pad using both for everything. I’m a high risk for dying if I catch COVID so I can’t go anywhere. I’ve only been out of my home 3 times for doctor appointments so can you imagine how mushy my brain is getting. Thank you fir your help and this space to chat. Stay safe and keep your peeps in your bubble safe too. Bye now..Maes MommaVersion: 2.15.4

Great App For Free!I was a dedicated Slice user for years, but switched to Arrive when the former introduced a pay scale. Arrive isn’t quite as visually appealing, but it’s also not an app that you will spend a lot of time looking at. Once you’ve authorized the appropriate email accounts, it does a very good job of scouting messages for tracking numbers and adding them automatically. (If it misses a few, they’re typically linked via a shipping notification email and the tracking number isn’t explicitly listed. Can only expect so much.) I like that I can rename my shipments to a more descriptive/meaningful title. Notifications are timely, which allows me to keep an eye out for deliveries and not worry someone may grab it before I get the chance. On rare occasion, the app will show a delivery as late and I will have to manually mark it as delivered; I don’t think it’s due to running low power mode as I almost always do this (i.e. I receive notifications in this mode, also). It is uncommon enough to not be personally bothersome. If I were to suggest any change, it would be helpful to directly link to the official carrier tracking page after clicking on the tracking number from shipment detail info. Nonetheless, a really useful app (free or not), and a steal for free..SeaofpapercupsVersion: 1.3.2

Problems...So during my experience with Arrive I had no problems up to now, I mean they’re small problems but they’re annoying. I went to rate the app on the App Store and unfortunately it kept saying “You cannot leave a review when you don’t own or have not purchased this app” which made no sense, sense I did own the app... so I decided to remove and install the app again ( and if you see this review, it means reinstalling the app once getting that error message works ) unfortunately my items that were on my tracking history were not there once logging back into my account... but that didn’t bug me too much sense I got an email from the shop I bought from and they sent a button that takes you back to the arrive app so you can track it... But others might lose/ accidentally delete an email or a pinned link to get the tracking information... so it’s hard to get that information back once you re- login... but I have some good experiences with the app... I personally like the quick notifications telling you what’s happening to your package... the confetti that shows up once your package is shipped and the no crashes... some tracking apps ( ones I’ve used ) usually crashed or lag but this one doesn’t..❤️💍AmberpieVersion: 1.4.0

Really Good App!This app is amazing, instead of having to constantly click on multiple pages to get to see your tracking, this app shows it right away. It’s way easier if you use the same email with your orders as the one you use to use the app, it’ll automatically show your orders. It has a nice feature (if the company provides it) it shows a map & has a dot where your package is & shows a pretty good prediction of when your package will arrive! Has a lil nice notification of updates. Only thing is tho not many companies don’t provide much detail so the app doesn’t always show the map or the package details so it just says what company it’s coming from & is it’s shipped or still being processed & the order tracking number but not a picture/name of your purchase & details of exactly where your package is or a map of it. So it’s not the app’s fault but rather how much effort your provider puts in their details. I 10/10 recommended this app! PS: To everyone saying the app isn’t good due to not having a map/details of it or because your package never came in, it’s not the app’s fault like I said. It all depends on wether or not the company you ordered from puts details within the package order & updates them as they go..DannyH4Version: 1.11.0

Shop app is literally the bestI was hesitant to use this app for no reason at all other than the fact that I’m suspicious of new apps. However, this app tracks ALL packages arriving to me and I can input tracking data to track packages that I am sending! There is no surprising me with packages any more plus, I do a lot of international orders, so it’s nice to see the approximate arrival time as it passes through customs to time the delivery of gifts perfectly. I NEVER leave reviews for apps, but I must say that not only is this app a tracker, you can use it as a payment method with split payments like Klarna or Quadpay. I love watching my packages on a map in real time travel across the country and I love using this app as a payment method as well. I had meant to leave a generic, short comment but people need to know about the awesomeness of this app and all it’s AMAZING features. It’s especially helpful for those of us who are vendors on any platform so that scammers can no longer claim their order was not delivered - because there is and you can see it on the map. I don’t know what new features this app could offer that would make it better than it already is. I recommend Shop to all!.WmawaoVersion: 2.88.0

Honest reviewI know purchasing a couch online can be scary and it definitely was. We read all the online reviews and I read the whole Forbes article before jumping the gun. So, here’s my honest review. The couch itself it’s nice. Looks appealing, the water resistant is nice but I disagree with most of the good things I read from all the reviews. I’d say the best thing as a dog owner is that it is 100% washable that has been a blessing. Dirt from paws I wouldn't technically say just wipes off which was disappointing. The back of the couch! Why is so low?!? You can feel it through the cushion and becomes very uncomfortable even after the very nice customer service sent 2 more packs of stuffing for each cushion. The couch and cushions are fraying already (we’ve had it for less than 2 months) and cover it with blankets when dogs are on it. Lastly, the recommended firm/medium cushions, they get quite uncomfortable. We reached out a second time to customer service before the 10 day return deadline asking if there was anyway we could change our medium firm to the medium soft cushions and we’re told we could not. I strongly wish they could have done that for us because we are not very happy or comfy on our couch. So it’s a nice couch that can grow with you but if it’s not comfortable do you want it to grow with you?.JayG0413Version: 2.143.0

Very angry first time customer!I placed an order and realized I messed up since it was confusing for me with how the items were in the cart I bought three of the same items I only wanted two of the same items I asked if they could take one off my order but got no reply so I said just forget it I’ll have an extra for a gift no biggie. I made a mistake so I pulled my big girl undies up and sucked it up I’ll own up to it but then a few days later they charge me again for the same price just with out the shipping cost added to it since they wasn’t shipping it twice and is still not shipped it just says order placed but not shipped so I asked them to cancel my whole order because I don’t want to pay over $100 for the three items that should have cost half that so still no reply and I really don’t want to file a dispute with my bank because then I’ll have to cancel my card and get a new one. So if anyone knows of a number I can call to get this resolved please let me know thanks in advance im not saying it’s a scam or anything it could be a glitch or mistake but im just saying be careful when trusting them with your card number.Cjohnson11141992Version: 2.85.0

Somewhat Helpful - for merchants w/o tracking updatesThis is a nice app for merchants that don’t provide their own delivery updates. However, I’ve found that merchants that DO provide delivery updates, they are always more accurate than this app. Notification of delivery from the Arrive app will come anywhere from 10-30 minutes after the actual delivery has taken place. I love this app for telling me around when my mail has been delivered, especially when I’m not at home. As far as tracking you can track your packages with the carriers generally just as easily...I don’t know which tracking number goes with which item...so I have to look back and forth at the different merchant sites anyway, when using this app. Sometimes there’s a corresponding picture of the product, which is great! But not always. More information would be useful, such as, the merchant’s name, product name, even if the picture isn’t available. What I find strange is when I first downloaded the app it WAS quicker than the merchant’s updates...so I don’t know what happened...more users loading the system? So I guess it depends on what you are using it for. It works for my purposes and I would recommend it if you don’t need to know immediately when something is delivered..Loves lists & organizing stuffVersion: 1.3.5

I like what I’m seeing!!You know this app isn’t perfect yet but it’s very close. I must say I’m really enjoying it and I’m a happy customer for sure. Pros: I like that I’m notified when packages are in transit and I like that I can control when I’m notified. I also like that I can click on the tracking info/shipment and there is a way to bring me to the main webpage I purchased my product from. I like that it gives me an estimated time of arrival in the beginning of the shipment process and updates as the shipment is in transit. My favorite feature is the GPS map for sure, this is convenient in estimating visually when you will receive the package for the day. Cons: not all of the product names show up with the listed shipment. So if you are like me and your waiting for several packages to arrive, you may have to click on the shipment and visit the site to view which tracking number aligns with which product. I’m assuming the vendor has something to do with that, but it would be cool if all listed shipments had pictures of the items purchased. Lastly, the status updates are not always correct at the time you view the shipment. This isn’t a huge deal for me, but it would be great if this weren’t the case of course. Overall great app with some room for improvement!.JoycieFerdVersion: 1.11.0

Okay I think I may statI have tried so many ‘natural’ hair products. To date I can say that I have not been disappointed with Kreyol Essence hair or skin line. Just before I started using their product - I was using a product I won’t mention the name but turned my shiny lovely silver hair green - my hair started becoming brittle like straw and the list goes on - so I stopped using the unknown product and a month later began to use Kreyol Essence products and in between my hair started to change for the better - so (I don’t recommend this ) I shaved my hair off bald and I started all over this K.E. products and also incorporated their skin line. My hair has been growing very well. My skin is radiant again. I keep getting compliments on my hair and skin - I am 60 years old and my hair is growing back strong, full, and my silver is shiny again. I think I have the whole line now. Oh yeah, even their customer service department is fast on the reply - I had a question about one of the products - reached out to the customer service department and got a fast reply. I think l will stay with this company as long as they continue to give me these great results..SMR56Version: 2.143.0

GREAT but missing something!This app has almost everything you could ask for in a package-tracking, online-shopping program. The overall experience on the platform is smooth, modern, and very easy, as well as making the process of tracking your packages from all sorts of websites and carriers as simple as your email. I enjoy every moment that I’ve spent using this app and I don’t think there’s any other app like it! However, I did say that this app “almost” has everything, so what could be missing? Well for one and most importantly: Apple integration. I did mean it when I said I enjoy using this app for what I need it for, but I could imagine how much more efficient and satisfied I would be if there were some widgets I can use to glance at the status of my package on my home or lock screen (iOS 16), or seeing the progress of my package going from “Out For Delivery” to my doorstep with Live Activities, or even just asking Siri where’s my package right now? Not only would this make me want to use the app more often, but it would make life so much easier, thus making me happier. Thank you for reading and I hope that you could take my recommendation into consideration. Have a great day!.KVSupernovaVersion: 2.75.0

Honestly every app should use this to track packagesThis app has made tracking packages so much easier. There are a couple things that could improve it, such as, the tracking updates. Don’t get me wrong, this app is usually better at updating your packages location if all your information is correct and saved on the Shop App, but other times, it takes at least a week to two weeks to update on where it is. So, yes its definitely worth it to use Shop when given the choice while shopping online, but depending on how far it has to travel, or if your information is correct and saved on Shop, it may take a few days or may take over a month. Some of it is definitely out of the apps control due to shipping speeds and with the pandemic and what not but I am highly impressed with Shop and know they’ll keep working on making improvements to the app so I’ll just keep updating to: 1. get all the info you need to track your package 2. Search and shop local businesses right from the Shop app, and see all information about your order for tracking it every stop until it’s on your front porch!.TwiggbishhVersion: 2.20.0

Skip this app and use Parcels.Update: I’ll give it to the developers, they made it more accessible to view orders with one tap on the landing page. I wish it wasn’t as small as it is, but at least it’s there. I understand they have to make a profit but I also don’t like feeling like a burden for using the app for what it was originally created to do. I like the listing system you actually use in the orders screen. The current one is awkward to use, especially because the tracking is usually not exactly up to date in the app, so I know I will have to open each shipment to open the safari view. Having the current status larger and more defined than the item name makes it hard to select a specific one. Thanks for listening devs! The app used to be fun and really useful. Now it’s just a huge marketing scheme and difficult to get things done that used to take one or two taps. It now takes around 5 or 6 and some features no longer exist. They keep changing the UI every couple of weeks and it gets worse and worse. I don’t want to see a google earth view of the package route. I don’t want to see Ads on the app. I just want to see an overview of all of my packages when I open the map. No other garbage. Skip this app and use Parcels..Bamaskater11Version: 2.81.0

Doesn’t sell info & no in app purchasesI was shocked when I opened the app and saw it was actually pretty well made considering it doesn’t have in app purchases. No limits on amount of orders you can track and it automatically pulls from your email. No ads either. Read the privacy policy since I was skeptical about how they’re making their money with a completely free app and it states they don’t sell info for marketing purposes. I’m no lawyer but this was also in the policy: “...we may share with third party service providers data and Personal Information we collect from you or from emails that are sent to or from email accounts that you provide to us for the purpose of supporting our efforts to provide you with the App.” What is meant by support is rather vague but at least with the California law your info isn’t sold. You can also request your personal information to be deleted, but they do keep anonymized data from you. So if you’re 100% protective of your data this might not be the app for you. If you just want a nicely designed app that doesn’t barrage you with advertisements and pay for in-app features, this is totally the app id go for..TheOmgAshleyVersion: 1.9.1

I got what I wantedPretty satisfied.. I couldn’t find assassins creed rogue sealed (USA) version of the game for a decent price and I was skeptical of getting off this site since I haven’t before and I was really hoping to get what matched in the pictures and sure enough I got exactly what I wanted and I really wanted this item.. I’d give 6/5 just because Im really satisfied and the shipping wasn’t crazy long and it was fair… There is even an option to get quicker shipping for a higher $ however I didn’t go that route and still got it decently quick so that’s a huge plus. Im also very happy that I was able to email shopville with questions I had. They got back to within less than a half hour with an email and they answered my question perfectly. I do recommend using this site but if you are skeptical you can always contact Shopville with questions before purchasing what you want. obviously that’s most websites but what I like about Shopville is they got back to me quick. Hopefully everyone else gets what they want from this website. Best of luck to all!.Appleborofoe11516Version: 2.89.0

The BEST Tracking AppThis app stands out as the ultimate solution for tracking packages and securely making purchases at your preferred stores. I'm truly enthusiastic about the convenience of shop checkout options provided by the stores I frequent. Opting for shop checkout gives me the confidence that my data remains safe, and I can effortlessly monitor my transactions using the shop app. Additionally, the app offers secure sign-ins to favorite stores via verification codes, a remarkably straightforward process. Personally, I favor shop over other apps due to its exceptional functionality and user-friendly design. Moreover, the inclusion of "shop cash" adds to its appeal, enabling direct purchases within the app using the accumulated cash earned through shopping. This "shop cash" accumulates through purchases at favored stores and sometimes even multiplies at specific outlets, providing exceptional value, although it does have an expiration, so timely usage is essential. All things considered, this outstanding app's capabilities and user interface ensure that I'll remain a loyal user..KCramer80Version: 2.120.0

Love it but have a couple suggestionsHi there! First of all, I think your team is done a wonderful job with this app. It’s proven to be a great place to track my orders :). If I could make a suggestion, I would ask that there be a way/option to “bookmark” certain order so that they stay at the top of the list. This way, I think it would be a lot easier to track higher priority orders without having them get lost in the shuffle, especially for folks with a higher volume of orders (i.e. me). One other suggestion would be to include a way to tag orders. It might be nice if we could associate maybe a color with a specific vendor that we often use, so that it’s easy to identify them in the list, or if we could distinguish between incoming orders vs returns. I’ll leave it up to you guys to determine how much freedom the user would have to create categories, but it would be nice to see some options here. Anyway, again, nice work on this app! It obviously wouldn’t be the end of the world without these additions, but they would be nice to have nonetheless :)..KevvermeisterVersion: 2.38.1

Amazed!!!!First I’m going to tell you 4 months ago I had some how gotten contact dermatitis and whatever it was that triggered it left me with a severe allergic reaction on my hands, they were so dry and red and hurt to even get dressed. I tried everything you can think of spent hundreds of dollars on these products outside of what the doctor had given me and nothing worked. I have become a prisoner in my own home because I feel like a freak with how awful my hands look and feel. I was looking for something to help with the dryness and I came across your product, wow thats all I can say I’ve been using it for 4 days now and not only is the dryness subsiding but the red awful rash is going away too. I am so grateful for this balm it has made me feel hopeful again. I will be ordering more and my family and friends will be as well. I’m surprised that this product isn’t more out there I will make sure people know about it hopefully it will help them as much as it has for me.. Thank you!!!!!! Kimberly.KiconroyVersion: 2.134.2

Really great, with 1 suggestionI really really enjoy this app for paying and tracking my orders. The app is sleek and also suggests similar products and stores from my order history. I really enjoy this feature because it allows me to discover new brands I never would’ve known. The suggestion I have for an improvement is a spot to see your installments from orders. What I like from other services that allow installment payments, is the ability to view all the installments in one spot, and be able to pay ahead of schedule. On Shop I’m having difficulty getting my installments to show up, and I have to click on my past orders to find out which ones I haven’t paid off completely. A whole separate tab would be just easier to use and keep track. I’m someone that likes to use the installments when checking out, but pay off the balance when I get my paycheck. Unfortunately I can’t do that with this app. I hope this becomes a feature in the future and I will absolutely love this app..MrbgmailVersion: 2.119.0

Best I can say is this app is…odd.I’ve been forced to use this app a few times to track a shipment from a company I like which uses this app to track my shipments. Each time I jump on board and try to trace all of my outstanding shipments to see if the app has improved. The concept is good, but the actual tracking is strange. It tracks the packages accurately in time, but not location. It will show my packages all over the country and even out for delivery in a random location. The item will actually arrive at my doorstep as indicated, but their mapping shows the location across the state or even across the country from where it actually is. I got fooled the first couple of times and contacted the shipper, but then realized it was only the app screwing up location tracking. Weird bug that hasn’t been fixed over the past couple of years so I guess it doesn’t bother anyone but me, lol. Three stars because it actually tells me when my package is arriving and notifies me when it does. Only three because I don’t like the initial moment of panic I get when it tells me someone three hundred miles away is about to get my kid’s Christmas present..RobK3887Version: 2.83.0

Absolutely could not live without this app!With a new baby on the way - it’s been hard to keep track of all the different packages and stuff we have been gifted and ordered. Also every company and seller uses different carriers so with this all were able to put in every tracking number from FED EX, UPS & USPS! It makes my life so much easier! I know when it’s supposed to be delivered and when it has been delivered if I’m not home when it is so I can alert someone at home or a neighbor to get it before someone else does. You never know nowadays with so much theft with packages. I can see this making my life during the holidays so much easier as well. I try to stay away from the holiday rush as much as possible so this will also help me keep track of all of my packages throughout the busy holidays, keep them safe and out of thieves hands! Great idea to create this app Arrive! My life is sooo much easier now because of this simple solution of putting all the tracking numbers from all carriers in one place!! 5 stars!.Ck58888Version: 1.3.5

Never Miss a Delivery AgainI downloaded this app a few years ago when it went by a different name. I never would remember to check my email notifications for items I had ordered regularly but never really had an issue. That was until an order of mine either wasn’t delivered or was stolen, I will never know. I was devastated as I was really looking forward to receiving that package. It was at that time I decided to look in to delivery notification options and found this app. It’s easy enough to install and link to your emails. If you have a single email that you use for shopping and junk then this is perfect. It searches you emails for order confirmation emails and tracking emails and updates you on delivery status of each package from the carrier. You can also go directly to the carrier’s website with your tracking information from the app. If you don’t want the app to scan your email you can use the manual entry feature as well. My only issue is sometimes the tracking emails and confirmation emails do not sync so I’ll have 2 records for the same order. But other than that I can track all my packages easily in one place and I have never missed an order. I was even able to catch a carrier in a lie because I checked the door less than a minute after they said they had delivered the package and it wasn’t there, all because I had this app. TL;DR - Great app to use if you have multiple deliveries you want to track. Easy to use and everything is all in one place..LillynnpieVersion: 2.54.0

Good, BUT needs more user controlI signed in with my google account and so far it has worked how it is supposed to, super easy to have all the tracking numbers in one place! And it updates automatically, adding shipments before I even realise they’ve shipped. My only complaint is I would like to have more control over the content (for example, delete shipments that are “pending” but I’ve actually received the product months ago— seems like others have had this problem too). Hoping the creator will update this in time and give some more customisation options (so far the only thing in the app settings is whether you want “confetti” upon delivery— adorable, but I’d rather have more control over how my shipments are displayed). I’d recommend the app overall and I’m looking forward to future updates. *edit* updated my app literally 5 minutes after posting this review, and I was able to archive the shipments I was having trouble deleting so they are no longer on the home page :) Changed from 4 to 5 stars as that was my main problem.Halfdevilchick333Version: 1.2.9

App used to be great… it’s now 1% of what it once wasI initially downloaded this all to be able to track all my purchases in one app and it did just that, exceeded many of my expectations and allowed me to conduct transactions with speed and ease. Now, unfortunately, the app is cluttered with so many ads and unwanted shopping related recommendations that it’s hardly what it was when I originally downloaded and what initially made it so great. Now the interface is confusing hard to navigate and viewing my purchases and tracking orders is hidden away in some obscure menus in the app. It’s a real shame. Shop used to be an essential app I would recommend to everyone and now I have nothing positive to say about it, Nobody wanted the shop app to become an ad filled social media shopping platform but that is sadly what it has become and it is truly unfortunate. I hope they return back to their roots some day or at least make the tracking orders screen the default home page and easier to access..ITS NOT THAT HARDVersion: 2.53.0

Hands down the best app!!!Not only are you seeing your packages in real time, but the app also helps promote black owned businesses, and also making the online shopping experience far much quicker, more reliable that you aren’t getting ripped off your money and easy to understand and maneuver through the app!! I was hesitant at first but the second I downloaded it told me all the packages I had ordered and when they were arriving, showing my exactly where they were in real time and continue to keep me updated as possible with all my packages. Then just when I thought it couldn’t get better, it should me other stores that I might like had shown black owned businesses that you can shop from, and helps separate all the things you can buy into categories and I think it is a beautiful way to help online businesses grow and be introduced to people outside of the local business area. I found myself buying coffee from Chicago today! Never heard of them until right after I went to check on my package and how easy the process was is incredible!!!.Hate fromVersion: 2.5.1

Pretty neat stuffLove this for the hip and happenin’ drops! really hoping one day they do a sick deal with WB to get some ltd edition HP merch, that would be magical.ProQuirrelVersion: 1.4.0

Delivery DriverDelivery driver is awesome and courteous today!!! Keep it up!.Hyster78Version: 2.144.0

Good StartThis app has a lot of potential. It has a pleasant UI and works quite well. The bad: It would be nice to have a way to uncheck deliveries as I have hit the big button marked delivered by accident and there is no way to revert this that I know of. Also some deliveries do not show up even though I’ve received a notification saying they have been shipped..LiamSomethingVersion: 1.0.1

One thingI just wish it would notify you more often and if it actually told you the contents of the package.Briannabanana2013Version: 1.0.1

Works fine, but the latest update...I’ve been using Arrive for the better part of a year and it’s been pretty great. However, the UI was recently redesigned - not for the better, I’m afraid. The main screen lists the deliveries but doesn’t have any update or location information; in order to see any of that you need to drill down on each one. Otherwise, all you see is “waiting for details” or “on its way”, which pretty much tells me nothing. It’s also very bulky considering how little information is actually displayed - a “compact” version would be better IMO. I also wish there was a way to get more status update notifications, rather than just the delivery notification. At the very least an “out for delivery” notification would be nice, just so I know to keep a lookout for the truck..SchudoggyVersion: 1.3.2

Updates and notificationsSince the move from Arive to Shop updated tracking information has been slower or not at all compared to the official delivery service app notifications. Also, I no longer receive push notifications even though all notifications are turned on. Please fix..--[Navrick]--Version: 2.0.1

SHOP REVIEW!Love this App! Let’s me know almost exactly when to expect my package and informs me of delays which is great! Great time saver for sure! The tracking map is fun to watch also! 😁.MondaymorningsarebestVersion: 2.52.0

Perfect app!They are with you every step of the way with notifications. Very convenient if you want to monitor your delivery service..BC KONVICT 08Version: 1.11.0

What did you do to itHey guys, really loved the app but something changed recently. Now instead of it saying what was ordered it just says order placed. When I’m tracking 20-30 different orders it’s a giant pain to have to go into every order to find what I’m looking for rather than having it listed in the title. Fix it!!.IhatenamesssssVersion: 2.50.0

GUI changes defeat purpose of appFirst you make it so that the actual package tracking page is not the default landing screen. Now the live maps showing your packages location & basic overview have been replaced with a static box icon. I hate this. What I used to be able to see at a glance is now buried and instead used been replaced with what are essentially ads for the things that I already bought. I use this app to track my packages in real time & very much enjoy the live map feature. I don’t want to have to tap through several pages to see it..Kat64547291927465850292Version: 2.50.0

Free International Money Transfer 💸Enjoy high maximum transfers into more than 20 currencies while saving up to 90% over local banks! The cheap, fast way to send money abroad. Free transfer up to 500 USD!AdvertorialVersion: 2.147.0

Shop: All your favorite brands Negative Reviews

Used to be great, now, not so muchThe idea of this app was fantastic and we’ve used it for a lot of purchases. Having access to a lot of vendors with tracking information and an optional buy now pay in installments feature was such an alluring experience. Our first purchases with the app were great but in this last year things have seemingly gone down hill. Tracking information rarely seems accurate, major delays in receiving orders and in one or two cases, never receiving our order. In those cases, good luck getting any help from Shop. It’s nearly impossible to get any assistance. I still have a product I purchased 3 months ago but never received. I’ve attempted to contact the seller 4 times and Shop twice…not a single response. We’ve also had issues with the loan options with Affirm. We were approved for a large ($4,200) purchase and shortly after we were notified that the product we ordered wasn’t available but might be in a months time. So we agreed to hold and wait to see when the product is back in stock. We waited the month and heard nothing and we’re lucky to find the product locally so we reached out to the vendor to cancel the order. In the meantime, Shop and Affirm inundated us with payment emails and now expect us to pay because the vendor didn’t refund the correct loan amount. Once again, getting in touch with Shop (or Affirm) has been a nightmare..ChrisB NuggetsVersion: 2.135.0

Used to be goodUPDATE: I turned off tracking notifications because they haven’t been accurate for months. UPS and FedEx text alerts are far more helpful. I keep Shop around for the widget that shows all of my packages on the way, but that has been messed up for months as well. It shows every package as “arrives today!” even if it hasn’t shipped yet of us days out from being delivered. It looks cute with the product photos for things purchased using a Shopify site, but cute doesn’t make it useful. Kip of just a waste of space in my Notification Center now, unfortunately. ORIGINAL: Before the major update that merged this into the one Shop app, the tracking element of this was fantastic. Now, I don’t receive notifications on time (delivery notifications come several hours after I receive packages), package tracking isn’t accurately updated on the home screen (it rarely shows the expected delivery date or location on the map, I have to click into it and look at the shipping agent’s tracking info instead), and now I’m unable to even add new packages to be tracked. I tried synchronizing the app with my gmail account previously, and that caused a whole slew of problems, so I gave up on that. This is a fantastic idea, but the streamlined execution is just not there anymore. I keep updating, hoping things will improve, but it’s pretty useless now that I can’t even add new packages..TarlizspeVersion: 2.53.0

IT’S A GREAT APP…. When it worksThis is a good app to have when you’ve ordered a bunch of things from different sources it’s a nice hub to track all of your orders… when it doesn’t log me out. Unfortunately, I have to give it 2 stars because it consistently logs me out every day (sometimes multiple times a day) causing me to have to log back in repeatedly just to track my packages and at that point I might as well just open my email app and use the tracking number emailed to me by the vendor. You also cannot delete any tracking emails because it scans your email inbox for tracking numbers causing your inbox to become stuffed and cluttered with old tracking information. It also doesn’t do a good job at telling you when something is delivered, sometimes I’d get a notification telling me something was delivered days after the product arriving. Like I said, it’s a great app… when it works. The updates they keep pushing on this app definitely doesn’t fix any bugs because some packages are not even being tracked or detected even though I can pull up the tracking information in my email. I’m on an iPhone 13 with the latest iOS update in a major metropolitan city. At this point, this app is only useful because it auto fills your info when you buy from online vendors that support payment via Shopify..Antonioni2kVersion: 2.70.0

SCAMTHIS APP IS A SCAM If I could give zero stars I would. I have been dealing with a refund for over a month now. SHOP makes it hard to impossible to communicate with them. Once you finally get through (electronically only) they take days to respond ONLY to send you through loop after loop. I explained thoroughly that I placed an order and paid in full (one transaction) ON THEIR APP, to Cup Heaven who sell Stanley cups. I never received the cup and have yet to hear from Cup Heaven (the company SHOP) allowed on their network to sell products. All of the contact information for the Cup Heaven is invalid. I reported them several times, written several emails and everything except call the president, yet SHOP has don’t absolutely nothing to assist. I did receive an email directing me to contact the seller (Cup Heaven) even though I stated all throughout my email that I have tried to contact Cup Heaven with no success that’s why I was reaching out to SHOP. Nonetheless, SHOP is supposed to “track” my purchase plus I submitted my order number and yet they still did absolutely nothing. At this point I believe that BOTH companies are a scam. I have no product, my money was taken, and no one being accountable for this. They are going to push us back to in store purchases only in this household. And of course I will tell everyone that I can about this horrible experience..Stoage warsVersion: 2.147.0

Problem with payments with checkouts link with shop pay checkout, and bad customer support service.This app is very great, but lately I haven’t been able to make any purchases. Every time I try to checkout, an error message pops up saying “There was an issue processing your payment. Try again with a different payment method or check out as guest.”. I tried everything to fix it, I tried using multiple cards (including my gfs), deleting all my cards and re-entering em, checking out as guest or making a new account, I double check billing address & even tried shipping it to the same billing address, & called my bank but nun. I even tried going to a "Rockcitykicks" website and purchasing with shop checkout but still didn't work. Idk if it's be it's still ran through the shop app or what. I was able to make the purchase through PayPal. I tried contacting shop support but they just told me to do everything I already tried. I told them I tried everything already, and suggested that maybe my account or cards are flagged. I also maybe suggested the app is glitched somehow bc this all started to happen after my orders got canceled from another store “wishalt”. They never replied after that and I emailed them three separate times. Very cool app and helps you save money with “shop cash” but bad customer service..Joseph jr leonVersion: 2.138.0

ScamBuyer beware! The shop app is a scam. I bought 4 leggings for my wife on December 12th 2023. I emailed SOPShopCenter (the store where the leggings) were bought and asked them if they would be here before Christmas. They originally told me it would be but if not they would gladly cancel and refund my order. I waited a week after Christmas for them to come. Still nothing. I tried reaching out to the customer support team at Shop. ( they do not have a phone number). They told me it’s not their problem. SOPShopCenter ignored daily emails from me for 3 weeks about asking them to cancel and refund my order. I finally waited the 30 days to file a dispute with Shop over a merchant on their store stealing money from me and not delivering what I paid for. They told me to ask my bank to get involved and they have no contact information for the store in question. I filed a complaint with the better business bureau over this. They are looking into the matter. Overall I would say stay far away from this app. Too many shady stores on here. Shop itself has no customer support number or any real people you can talk to. Most frustrating process I’ve ever had. It’s not even about the money. It’s the fact they have stores scamming people on their app and they won’t get involved at all. Please don’t make the same mistake I did..Mendes4109Version: 2.140.0

Not as good as it used to beI loved this app when it first came out. Then you guys started to try to turn it into another shopping service app! I liked the simplicity of just being able to track my packages! So now, when you open the app, you are just bombarded with all this other unnecessary garbage! And the part where you enter your tracking information? That’s harder to do now! I had to go looking for it in app rather than it just being right there. Listen, there are a ton of shopping service apps out there. You are not doing anything ground breaking here. The simplicity of your original app? That was groundbreaking! It was simple. To the point. You know, we are bombarded with ads every single freaking day, on social media, the games we play on our phones, even pop up ads are mixed in with our emails now! Don’t become just another garbage chute of an app that’s just trying to sell people crap they don’t want or need. It was simple before. Go back to that. Why does everything have to be a cash crop? Gross! After I receive my packages? I’m just gonna delete this app. Because if I want to shop-I will just use the official company app or go to the official company site. I do not need you to be my middleman by over running this app with all these advertisements..BeatnikNinjaVersion: 2.83.0

Used to be helpful, but app updates broke itI used to recommend this app to my friends, because it was simple. It tracked my packages and was pretty quick in getting status updates and notifying me of package delivered. But with each app update, the focus is now shifted to shopping within the Shop app and not about tracking my orders. I'm guessing this is intentional, as my order tracking is now minimized on the main screen and the "Shops we think you'll love" and all these other shop this item we think you'll love or this retailer takes up most of the screen real estate. I couldn't care less about shopping within the app. It annoys me that I have to hit Order updates to see my whole list of things I'm tracking, whereas, I used to see it on the main screen. Anyways, as a package tracker this app is also failing with each new update. My packages status in the Shop app are a few days delayed and sometimes they don't even update itself anymore when the package is moving in transit and delivered. I used to see the same status on the Shop app, as I would on a carrier's tracking site. Now, it rarely syncs, Shop app shows old information. I have to manually mark them delivered myself..KthxbbVersion: 2.83.0

It used to be a great app, not anymoreThey probably laid off all their hardworking engineers and developers who actually cared the functionality of their app. Because after recent update, there’s no way for you to see you tracking info after the parcel is delivered. Like what…??!! How am I supposed to know where it is delivered to in order to retrieve it? How am I supposed yo know if it is at my door step or at mailroom or at mailbox?? It used to show all tracking as is and present all crucial info to you. I guess some old man/lady manager guy from the business or marketing department who owns their own house and have a servant who collects their package, must be thinking “oh I never needed to know all that technical info, David’s got them all taken care off.” And boop the function is now gone for some “minimalistic” designs. What absurd stupidity! Shop gave it, Shop’s gonna take it away…. Well, if the app stops being great, people are gonna leave and stop use it. After all I can still log on to single apps to see my tracking, the Shop app was never a necessity, just a nice improvement of life feature. But I guess the feature is no more. Treat your engineers well, and listen to the users, rather than your rich fat head business man. If you’re reading this in a suit, I’m talking about you DA..Zachary Ziyu WuVersion: 2.82.0

Amateur Hour!I used to like this app but two things have changed my mind completely. First, the fact that I have to delete my entire account and open a new one just to change my email address is absolutely ridiculous! Clearly ease of use for customers is not a priority. Second, after doing that and putting in my new email address, the app asks me to verify my account via the new email. I have not received any verification email! Now I can’t see the order I just placed! This is a terrible, amateurish setup! Once I can cancel my order I’m going to delete my account and this app permanently! There’s too many other user-friendly delivery tracker apps to put up with this nonsense! UPDATE: April 30 Shop’s Support Team is terrible! They couldn’t understand my issue so I had to explain it over and over! Then they said they had no way of locating the order I placed THROUGH THEIR APP! The fact that this app allows you to place an order and have the money be taken out of your account before they even verify your email address is a very shady business practice! The fact that there is no password creation is also troubling. I have asked the support team to delete all traces of my account in their system. There’s just too many red flags here!.DecemberKidVersion: 2.53.0

Never received my product, shows delivered, but nothing receivedI ordered from this company in June 2023, product was supposed to be delivered within “4 to five days” after two months, no product was received. Submitted a complaint online, while I have not received a response, I noted on the “shop” app, the product shows as “delivered”, however, no product was received. I’ve tried contacting this company directly, but cannot seem to get a human being on the line nor can I get a response. Buyer beware! Do not buy froml Agilent retailer, you will never receive your product. Just be prepared to dispute any credit card/bank account charges. BTW, not only have I not received a response from this “fraudulent website/retailer“, I have not received a response from the shop app either. To whomever is paying attention, although the Shop app appears to be a legitimate delivery source, it appears that they are either in cahoots with fraudulent retailers, and they support products not being delivered/received, or they are a business who care solely about capitalism, rather than their customers and customers who want to receive their product; they are a bunch of liars. It would be nice to receive a call back from anyone of these “retailers”..Dani in NewportVersion: 2.122.0

Needs a few things...Great app, except for: 1. Needs native iPad Support and macOS support (M1). 2. Once you decline syncing with your email accounts (such as: Gmail, Yahoo, Outlook), it keeps bugging you every few days to sync your email accounts. This is very annoying. 3. Needs some user-first privacy focused features..Saeid.Version: 2.26.0

Don’t want to use my Google account...Opened up the app, and it asks me to log in with Google. I don’t use my Google account and don’t want to connect it to the app, but I don’t see a way of bypassing that....SweetandchicVersion: 1.0.1

Never received an order that was marked as shippedNever received an order that was marked as shipped. This was pre COVID-19. Then I contacted the vendor who told me the order hadn’t been shipped. Then he disappeared. I still don’t have the product. This is a completely useless, pointless app..DsssssssVersion: 2.0.1

Not usefulFedEx tracking shows me all the details from the last week. Arrive shows my order but says it hasn’t received any tracking info. Useless and is being deleted..TisnartVersion: 1.2.10

Hum not sureKeep crashing and only use google e-mail.L0unatikVersion: 1.0.3

TrashApp is trash, says my package is in transit for 3 weeks but hasn’t moved. Says it’s somewhere in California. I messaged the supplier and they said it’s in Canada. App doesn’t help one bit.NicknameSIMPVersion: 2.23.0

DisappointingThe app never told me no updates didn’t tell me it was already delivered it still says it’s in transit, I had to market as the Delivered then did a little confetti like it was the one that announced it been delivered I was the one that had to tell the app.Tina29millerVersion: 2.15.4

Where’s the tracking?I see the order. Where’s the package now?.JjomalVersion: 2.1.0

Scam company that does not vet their povidersThis company does not vet the providers of their products. They do not guarantee delivery or refunds in any way, shape or form. Do not use this app. I will be deleting this as soon as possible, if the product I purchased ever shows up. The company SHOP allowed to advertise calls itself pyjamas Canada it is actually in China and I’ll be lucky if I even see the product and I’m out $140 bucks..Raven-1313Version: 2.85.0

Unable to track my package.I’m disappointed that it’s been over two months since I ordered my product. This app tells me I should be able to track my order. However, no matter how hard I’ve tried to figure it out it doesn’t track my order so I have no idea where my order is. Even if it took a year at least I would know where my package was..No nicknames left yTo useVersion: 2.23.0

App was much better when it was “Arrive”I’ve had numerous problems since the app change over , hardly gives any details for tracking info anymore , no visual update for map area (where you pkg is located), notifications only occur when it’s been delivered now, no ETA’s on items , basically your only benefit to this is you have your tracking number handy , so you can go back to Amazon to check the status on your pkg, seems redundant to me.... Wouldn’t download this app anymore , back when it was “arrive” , it was amazing ! I’m never one to trash software in reviews , but when you had gold before and are now given lead, that doesn’t jive with me. If any developers are reading this, please restore the format that was there before, it was fantastic ! Thx.C@R$COVersion: 2.15.4

Getting worse and worseThis app used to be good before it was bought out. Now it feels like one big advert and shopping tracking app. Many packages I order come from out of country and then change couriers but now apparently I can't update or change the courier to Canada post. Shipping updates barely refresh and I find myself linking into the courier site more and more. Some purchases don't register as being the same item and when trying to update or delete them they just show sales or invoice information not the actual shipping/ tracking info. I gave 2 stars because I am using it to centralize incoming items but as a tracking app I'm Less and less impressed to the point I might just delete it..M from EdmontonVersion: 2.13.2

Not accurateI purchased clothing from a store back in March. It’s now October snd they still haven’t arrived. The app says they were delivered, but fails to provide an order from the supplier. The supplier email attached to the app doesn’t even let me email them to ask questions. I have yet to see what this app has even done. My second purchase from a supplier has been pending for 2 weeks..Jawe2275Version: 2.13.1

Company’s can scam youHopesea scammed me and Shop couldn’t help me. No tracking was provided and when I complained they told me to contact the seller, when I wanted a refund after 2 months waited for my item I bought to be tracked let alone shop up I was told to contact the company I bought it from. The company I bought it from generates emails that say to be patient and wait. Refusing to refund me because my item is on route. But without a tracking number that’s actually legitimate then that can’t be proven..*read*before*you*purchaseVersion: 2.13.1

No ideaIt would be nice to know what some of my packages are. You have a tracking number with no details on anything.. how are we suppose to know what it is?.Jessi.rivetVersion: 2.1.0

I Hate Your New AppI do not like this new app. It is not user friendly, I can’t find anything anymore. My tracking number is gone. I can’t find the link I used to go to to see the status of my shipments. It’s complete trash. Please go ba k to the original app. If I could rate this app with a -1000 I would Piece. of. Garbage..FjsurbVersion: 2.0.1

Total lack of accuracySee title.NaomiekayVersion: 2.0.1

Why!?Why did you have to take a perfectly great tracking app and add a bunch of bloat onto it? Arrive did not get better it got bloated..ChadGregoryWebVersion: 2.0.1

Disappointing updateLet me start by saying before the change from Arrive to Shop I would have certainly rated this higher. Unfortunately the change has removed some of the basic, and most important imo, features. Things like being able to swipe to mark delivered or archive a delivery, auto detecting when I have a tracking number copied to enter, etc. are pretty basic for an app of this type and was surprised to find they no longer worked for me. I am hopeful the developers will consider putting these features back but in the mean time I’m actually exploring other apps. On the plus side I like the interface/UI and the wide variety of shipping providers available to track. Oh and the new carbon offsetting feature sounds great! Unfortunately removing functionality still means the positives can’t outweigh the negatives for me..Lorelei0Version: 2.0.0

Don’t make me download your app!I can’t stand that you cannot just input your tracking number online to track your package like FedEx, UPS, etc. I shouldn’t have to be forced to use your app to find the tracking the belongs to me! If you give both options my rating would change drastically..Bod Mon RiddamsVersion: 1.11.0

Veriy for legitimte website before collabrationThere were website named "luxury sheeny" which are promoting your app name to track the orders and didnot reply any of the emails related to tracking number. That was scam and want to give heads up you should check on your behalf too. Thanks.KaurtavVersion: 2.26.0

FakeDon’t buy from them. It is totally fake.Sarab_$Version: 2.122.0

DelayedMy shipment updates are always days late. Always says my packages are still out of country when it arrives at my house. Therefore am never able to be home to receive any of them.Gecko cuzVersion: 2.85.0

Shocking privacy issuesHand over all your email privacy to be a customer? Really?.Gus disgustVersion: 2.85.0

Full of issuesSuper glitchy lately. Every vendor I’m tracking a package from is labeled as “oldschool men’s department”. I don’t even know what the heck that is but it’s listed for almost every package I’m tracking. Accuracy is off and the notifications happen hours after the actual events. Good app in theory but this one just doesn’t work..Eoliw7Version: 2.85.0

Not usefulUsed to be a super useful app to keep track of all my packages, can’t even track my packages on it now unless I buy it through the app. What a joke I’m not giving them free commission to the stores they link..Nicole_337Version: 2.84.0

Useless appI don’t understand the point of this app. It was promoted as an easier way to track your order. But the tracking info for my order in this app was based on a DHL tracking number, which was in turn based on a USPS number, and in the end the package was delivered by Canada Post. All that means that the tracking info in the app was always significantly out of date. It also never sent notifications about key milestones along my package’s journey. Literally just a waste of storage space on my phone..Melpel1218Version: 2.53.0

Waste of timeApp promised to track all my shipments. Finally said items shipped but nothing else. Received items days ago and app still just says item shipped. So much for tracking package as promised. Don’t waste your time on this useless app..JekyllhydVersion: 2.53.0

ShamefulThey are associated with a company calling themselves the-Christmas-shop.com which is a FAKE company!.Blueyedndn74Version: 2.15.1

Never deliveredThis product does not exist....the company is a fraud ...stay away..KeithcaperVersion: 2.13.2

Change the name back!!The name Arrive was great! The new name sucks. I don’t want an app named “shop” on my phone. Lame!!.A34678534Version: 2.0.1

Your app stinksZero functionality.What order?Version: 2.0.0

Loved Arrive. Hate Shop.Hate the new design. I don’t need a shopping app. I just want a good tracking app.Bobrovski loose cannonVersion: 2.0.0

New Update SucksThis new update is really bad. Changed the entire look of the app. The entire app is now not functioning properly. Orders that were delivered are saying in transit. They no longer have proper images or anything. I am not a fan of this merger or whatever they just did. No longer a fan of this app. Going to move onto a better app..Prince_HassassinVersion: 2.0.0

This new version isn’t betterI’m very disappointed in this new Shop. Archiving an order is now hidden deep in the app, which is NOT convenient. It was better when you could just slide it. Also, could you show the date it was ordered? That would be very useful..AristianaVersion: 2.0.0

Was way more intuitive when it was called Arrive.Really don’t like the new version.Patsaint37Version: 2.0.0

Loved it, but now I’m confusedI loved the app, efficient, tracking my orders perfectly (and boy I order a lot on Shopify-backed websites!). But now it’s “Shop”?! The previous branding was nicer, made more sense and was good at one thing: tracking deliveries. Whoever decided to rebrand made a mistake, but we’ll see where it goes in the future..Valentin PrugnaudVersion: 2.0.0

It was fine until it became a brandI just wanted a tracking app! It was great. The app grabbed tracking numbers from my email and it was lovely. Simple. Exactly what I signed up for. But now it’s a shopping app with a payment system? What? No. How did we go from tracking packages to this? No thanks. Deleted the app. You’ve overstretched and it’s not a good look..Narcotic_eleganceVersion: 2.0.0

No. Just...noNope. Don't like you. Took an app I found useful and ruined it..DogfedmamaVersion: 2.0.0

The worstThis has been the most useless app I’ve ever had the misfortune if being forced to use to track a flower order. I still don’t know the status, had to email the florist and text the intended surprise recipient to find out the delivery status. Completely useless app. I’d give it zero stars if I could ..FLRDN1973Version: 1.11.0

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