VA Video Connect Customer Service

VA Video Connect Positive Reviews

Needs tutorialToday was first time using it. My provider kept saying he was putting things in the chat. But there wasn't a chat window. After awhile I noticed a red circle with the number changed from 1 to 2 to 3 and recognized the number changed everytime he told me he was putting something in the chat. So I tapped the number and a skinny side window opened with words all scrunched up making them illegible. Then when the meeting ended, nothing. Just a blank window. No way to get to the information he had typed. It disappeared. The connection was fine, the audio and video worked well. It would be so very helpful if there was a tuturial explaining what the icons mean and how to get the typed chat links and info over to where I can store them outside of the meeting so I can use them..SandimacdVersion: 1.9.1

Quit whiningI think the VA has done an excellent job with this app. I use it on my iPad with WiFi and have had absolutely no problems at all. I did have an issue where the Doctor could not hear me so she left video on and called on the phone. After my appointment was over I realized that my volume on my iPad was all the way down. That was operator error, not a problem with the app. It is a safe and secure way to have a face to face with any doctor at the va. Is positioning of a camera that serious? I think that with everything that is going on in the world today that it is amazing how we as a “people” have adapted. At least I can see the people I am talking to. There is absolutely nothing wrong with this app. Absolute Kudos to the developers and again, thank you for sour service and or support..Tonia S. BaileyVersion: 1.8.1

Open it with safari!The app it self is a gateway to use for video connect. Once you receive the link in your (tablet, or cellphone) you will need to click on the link says “Telehealth scheduling Service system” click on “click here now to join VA video connect visit” then as the link opens up you will want to make sure it opens up in safari not google. To do this you will have to copy the link off of your google address - copy and open safari - past the address unto safari “web address” then open the link that way it will open it up. You will have to add your name and press “connect” and make sure to allow to use microphone and video. You should be later connected with your provider. Hope this helps!.GrimreaperchikVersion: 1.4

Getting BetterOver the past couple of years our VA locally has gone from simple unsecured free conference apps to using this program almost exclusively. With privacy concerns becoming more important than ever and now becoming fully compliant with HIPPA Privacy Laws I find that it is more comfortable talking about more sensitive medical concerns. This represents a giant step forward for appointments that should not be done in person. Unfortunately it is still a very poor substitute for appointments that need a physical examination and a spot on diagnosis. Most vets are not fully aware of what their different minor symptoms may mean and little issues become bigger issues very quickly. This is a good tool for informal follow up but over use will lead to bad healthcare..Legamin64Version: 2.1.2

Clicking appt link in email does not launch VVC app on iPhone 14I have an iPhone 14 Pro. I have the VVC app installed. When I click on my appointment link in my email, it does not launch the VVC app as intended. Instead, it launches a mobile browser session in the Chrome app, and requests permission to access my camera and microphone, which I grant. The experience of connecting with my VA provider in the Chrome mobile browser is not a positive one. I have tried copying the appointment link from the email and pasting it into a mobile Firefox session, but this is no better than Chrome. Is there anything I can do to make it launch the VVC app when I click on the appointment link in my email — or to find out why this is not happening as intended? I am able to participate in troubleshooting this issue in a phone or video call, if you would like to connect me with a help desk technician. I myself am a healthcare IT help desk technician, so I am well versed in troubleshooting end user issues with computers, mobile phones and browsers. I look forward to hearing from your team..ColburniteVersion: 2.6.1

App not working in Chrome (iPhone), use SafariClicking the appointment link in my email, made it open in the Chrome web browser with a blank screen and not the app. I copied the website address in Chrome and pasted it to the Safari web browser. This caused it to open in the app. So it’s buggy as heck. Wished they fixed it or made it properly open directly from the app..BromriVersion: 2.1.2

EhIt works alright. I have an iPhone and if you don’t go through safari for the link, it won’t open the app, so always use your native browser for the link. Things are so automated now that I have only been missing the link once at the time of the appointment and all I did was call the VA to get it sent. There have been a few times where the app didn’t work at all. During those times, you just do a telephone appointment with your provider instead. The real benefit is the ability to see anyone anywhere. I’ve been using it for therapy for about two years and without this function, I would have had to take a lot of time off work to get to appointments. I also saw a therapist at one point that was 300 miles away and I would have had to wait for months for one in my area otherwise. It’s not perfect, but neither is anything else in the government sector. It’s not nearly as frustrating as people say it is..PFC ZerofuqsVersion: 2.9.6

Works great!I have been using this app for many many years and I have seen the app become much more stable and capable as the updates and improvement have come into it. I use it several times a week for various medical and therapeutic uses with my providers and I have zero problems with it whatsoever. It does have a slightly clunky interface to it but it's not anything that is so out of normal app interface standards that it can't be understood and made to work in a perfectly acceptable fashion. So yes, it's some good. I've used it on my iPhone and on my iPad and it works just fine. I've used it on just using cellular data and on Wi-Fi, and it works just fine. And I'm grateful that VA has a tool like this to help people like me who sometimes have difficulty going out in public..BigredpaulVersion: 2.9.6

Great serviceI have enjoyed using this feature for years now but recently have been having issues with the audio from the providers end. They can see and hear me but I am only able to see them. The audio has not been coming through the last three appointments. I have deleted and reinstalled the app to no avail. I have an upcoming appointment on the 10th of this month and would like to get it working properly. Any advice?.ItalianBull66Version: 2.9.6

Telehealth from homeGreat app with no lag or disconnect during usage. iPhone 8Plus device used during telehealth appointment. Internet connection speed wifi used. For all users, once the provider sends you the appointment link, you must wait for the provider to create the session and establish the connection entering the online chat. Next, the veteran will be able to access telehealth with ease. Enter your name under guest information tab and you are done..RO 0621Version: 1.4

IPhone issuesEvery time I try to use this app through the VA it is very hit and miss. It says my camera and microphone are blocked when they aren’t. I’ve updated my phone and I have turned it off and on again. I have also reinstalled the app I’ve even gotten in touch with tech-support to no avail. When it works it works great. But who knows when it will work..Mosteve004Version: 2.9.6

ConfusingThe individual sending links out should state in subject more detail information as I receive numerous VCC links by email daily. I have no clue which link is for what instructor. The user needs to be informed and probably class giving to the End User here at the VA. The app itself works well if I use my cellular network. If I use the VA network the App sound fails constantly because of bandwith issues.Kenny.32920Version: 1.8.1

Email link doesn’t launch AppWhen I click the link in the email, it launches to Chrome and not the app. If I copy/paste the link into Safari, it asks if I want to launch in the app. I wish I could find my in the app itself without having to depend on the link launching the app. Otherwise, Video connect is great! I am thankful for it!.TtowntonyVersion: 2.2.7

Life saverIt was hard at first but after 2 days it is like wearing a old hat. Wish I didn’t have to put all my information in every time I get on line, but audio and video works great and using video online groups have helped with my recovery. Cannot be in person so this is the next best thing..Rita 67Version: 1.8.1

My preferred method of appointmentsI don't like driving so this app is a godsend.I suffer from multiple mental health issues and this makes it very easy to contact and be in contact with my providers. The reminders via email also keep me up-to-date with any changes.CezeoneVersion: 2.0.0

New version doesn’t work with dark modeThe interface is adequate although the delays make it very difficult to communicate with my doctor. We were talking over each other quite a bit. Initially I couldn’t see the text when inputting my name and address but tried turning dark mode off and it resolved the issue..S9d9Version: 1.6.6

Good appThis is a very good idea that VA have done with this app. I now can visit my doctor in the comfort of my home. I don’t how to drive to VA for my appointment with my provider. it’s just like I’m there with him in person. Thanks VA for this app everything went well, keep up the good work..Killer Man 10 10 10Version: 2.4.3

Good Meeting ExperienceThis was my second time using VVC. My first meeting was done at the VA Clinic and did not keep a connection. Used the app this morning from home on my IPAD with no issues. Great video and audio. Thank you for the adjustments you have made so far..FHerronVersion: 2.6.1

How to use this appDo not open the app after you installed it. Just go to your email click on the link to proceed to video medical room (vmr). Once you’ve click on that link it will ask you do you want to use va video connect app. Select open..Celebration18!Version: 1.3

GreatI've been using video connect for years, and it's wonderful. Except for occasional glitches, it's always worked wonderfully. I highly recommend it..Undone524Version: 2.5.1

Roy Janey 0978I was on this for 1 hour never got to talk to anyone took me a few minutes to figure out how this works as I have never did a video chat before, please reschedule this appointment for me asap. Thanks.Janey 0978Version: 2.6.1

OutstandingThe Video Connect has been a vital tool in my medical care. It’s very easy to get the hang of after a couple appointments. Don’t let anxiety get the best of you! It’s safe, Secure, and relaxing having your appointment in Comfort of your arm chair..Ubbsco46Version: 1.7.6

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VA Video Connect Negative Reviews

It’s unreliableThis app and VA video connect process has been nothing but problems. Did all the process the test my connection before the meeting and it worked no problem. Even had a VA employee reach out to me to test a video call with her and had problems connecting but we got there in the end. On the morning of my appointment that I had waited 3 weeks for I attempted to connect to the call via the appointment link they sent to my email. I even tried to connect to the call 15 mins early just to make sure there we no problems. I tried 6 different times to use the link just to be meet by a grey screen. Processed to try and call the VA hospital mental health office to try and resolve the issues and get further instructions were I was greeted by voicemail on three different attempts. I just wanted to get some help but it doesn’t look like that is going to happen. Again thanks for nothing VA. I can only imagine how many other people slip through the cracks as well..Corey T MillerVersion: 2.2.12

Was this designed by VA techniciansThis app. works as good as my previous doctor at VA. Was this app. designed in a third world country because it functions poorly. Ineptitude is the standard throughout the whole VA system. I worked 13 years for state government and similar less than quality products were created and awards were given to the technicians for simply going live, no one cared how bad the thing worked. The problem is the same in local, state, and federal government, too many people are allowed to sit in positions for too long. They resist change because “we have always done it this way” and those who sit in a position for 30 years have never experienced other employment so industry best practices are never applied. When younger and brighter staff is hired, their input is ignored and shunned so this is the reason this app. doesn’t work correctly and will never work correctly. But like true government, very soon they will switch to an more inferior product happily..Bcsnell70Version: 1.10.3

HorridI will never, ever use this app. Government websites are easily the worst sites I’ve ever seen, with very little effort put in to ensure the websites and links work correctly, even the grammar is off sometimes. It’s not comforting to put your faith in a system that just can’t get right, even at the most basic levels. This app is no different. The VA has definitely upped their game with doctors and nurses, but have done nothing to improve their websites, let alone this horrible, useless app. I have not been able to get this to work correctly and have missed quite a few appointments because of it. I know demand face-to-face appointments with ALL my doctors. You’d think that if this was the preferred way to deal with patients, they would’ve spent more effort on it. We have phones, just call the phone. Leave it to the government to complicate something that should be easy in 2024. They can’t get past 1980s technology..Chrish62704Version: 2.9.10

Buggy and unreliable. Lack of support.Good luck getting anything to work very well when using this app. The user interface seems decent when it works. If your Provider is sending you anything via chat while in session, you will need to select on the red circle to see what is being sent. If the session closes, you will lose out no longer have access to anything your private has or is sending. There is no way to save anything. There is no easy tutorial explaining how to use this application or any of the features. Most of the options do not function at all. Worst of all, the app isn’t stable and will often crash during a provider session and the only way around it is to have your Doctor/Provider call your person cell number. Support is a joke. There isn’t any. When trying to find out how to use or if there is any issue, the literal response is as follows: “ Get Immediate Help If this is a medical emergency please call 911. If you are in crisis or having thoughts of suicide, call the Veterans Crisis Lineat 988 then Press 1. For urgent matters related to an appointment within the next 72 hours, please contact your VA Facility. “ The app is frustrating and poorly designed to be reliable. You will miss your appointment, often, when attempting to use this app..Cybot iPhoneVersion: 2.2.12

Customer Support GarbageI normally don’t take the time to write a review even after having a bad experience but the customer service for this app is utter garbage. This is why veterans commit suicide but when they ask for help they just get pushed to the side and pawned off on somebody else. Call my cellphone provider to resolve issue that was the response I got. Iphone 12 which is a year old and able to connect with other devices in my house with now issues. Even tried another iphone with same issue. Customer service acting like I’m a idiot that can’t press a button and being told either it’s cellphone or internet provider. This is why veteran hate the VA let’s just pawn it off and somebody else will deal with it or they won’t be around anymore and no worries..Fuel shopVersion: 2.0.0

Typical vaSo I have done what everyone says to do and reached out and asked for help because of the way things are in my life and I can not think of one single time I have been to the back where I’m not filled full of excuses about how the phones and computers are down and that’s why this or that is not possible for the scheduled time. Now they tell me about this pile of junk which I was supposed to get an email about after talking on the phone and low and behold I never received it. I have been trying to get help and make my life bet r for four years and have had absolutely zero luck and nothing but excuses and garbage like this shoveled on me. Thanks for the help.I hate the vaVersion: 2.0.1

Does NOT WORK on Cellular Service with less than 3 BarsI’m not whining, simply stating the truth. VA Video Connect will not function on Cellular Service properly. I read a review that says “Quit Whining!” and sure, it works fine for them, because they stated they have Internet at home with WIFI. I don’t. All three of my devices run on Cellular Service, and neither this APP nor the Web Portal will function properly on less than three bars (EVEN IF THE TEST is Fine) That should be a HUGE DISCLAIMER for the VA Video Connect. It DID work at one point, but all the updates have broken both the web portal and this APP. I do appreciate the effort, but I’ll drive over or have them call me instead..Dazzy2017Version: 2.2.7

Still does not work like it shouldClicking the link from my email always opens to the browser. To get into the session, I pull the room and pin from the URL after it is done redirecting and use the VA staff tab to join. Sometimes that does not always work and will kick me back to a web browser such as when I am confirming the A/V settings. Sound actually goes to the intended speaker choice half of the time. Whether I have corded or wireless headphones and have chosen them as my speaker source, I still have the sound coming out of my device’s speakers for all to hear..RWhitacreVersion: 2.9.10

VA video connectThis app works well once connected, but.. 1) for IOS it will ask you to do a test . Once the test is completed the screen will not close and the microphone takes over the phones mic and mutes any other media apps until you shut the phone down. 2) At the time of your appointment the link has you do a complete registration sometimes with a room # and pin. This means going back to the email with the info or having the letter snail mail appointment info or it asks for completed name and address. This is more than asked at an in person appointment. 3) Once the appointment is completed I had to uninstall the program in order for my phone to gain control of the mic and camera. The app continued to run even when the other party at the V. A. Signed off . 4) The app for patient use has no sign off or exit tab/link/button whatever They would be better with just using FACETIME..MacnmaoVersion: 1.7.6

Never works on my iPhoneEvery time I try to connect on my iPhone 12 Pro Max, it never connects. It just go to a blank page after it ask me for permission to use my microphone. I even tested my connection before my appointment time and that works fine but every time I connect to the actual appointment, it will not connect. I have deleted the app and reinstalled, close all current running apps, reboot my phone and nothing works. Please fix this as soon as possible cause I can never make my appointments I always make at the time I make it..Gillls71Version: 2.2.9

Just use the web browser…Don’t waste your time with this. Tried to get into my appointment through the text message and email link and nothing. Web browser. This app just sat on my phone taking up space, telling me to open it using the link through my email and even when I went back to my email to open the link it would keep going to the web browser. So save your self the download times, frustration and memory in your phone and just use the web browser..[nameless]Version: 2.1.2

App doesn’t workThis “video connect” app doesn’t actually provide any functionality with which to connect over video. if you open the app directly, it tells you to click the link in your appointment email which will open the app with your appointment information. Doing so does in fact open the app but it just shows the same screen telling you to click on the link in your email. there is no connect button or any way to enter any appointment information..Spamb0tVersion: 2.2.12

ConnectingI find it irritatingly difficult to connect from an email or a text. The link always wants to open the browser, with which iOS doesn’t work. I’ve missed so many appointments as I struggle to route the link to this app. It’s an awesome tool, and it works well once connected, but there needs to be a more direct way to connect. My life is full of things I need to remember how to do; talking to my doctor isn’t supposed to be one..NHKingVersion: 2.2.12

Great AppI’ve been using it for a few years now and it seems to work just fine. However, make sure when you’re done with your session to go into “privacy” and turn off your microphone, video, Bluetooth and network access for the app. It can run those devices even after your session is complete. And they don’t tell you that. It took me awhile to creatively figure that out but you definitely want to do that. Other than that it’s a great tool!.Lilly&JimVersion: 2.1.2

Didn’t seem to workYeah I jumped on for the first time to have my first time visit with the VA. Sat there in darkness for 20 minutes. Finally gave up. I was a few minutes late to my appointment because I couldn’t figure out how to get the app to work, maybe that’s my fault but I don’t know. Kind of felt the doctors should’ve tried to tune back in. To see if I was there. Maybe have a help line for using the application? I don’t know..Judd the total StuddVersion: 1.10.3

Does not work iOS 17.6 or 17.7I have an appointment today so I tried to set this up on my iPhone 13 iOS 17.6. When it would launch it said it couldn’t access media. I searched to find the app settings and it DID NOT have settings for mic or camera. Went back into app and found if I chose none for mic, video started working. Choose mic again and failed to work. I upgraded to 17.7, same thing. Decided to try my iPad, iOS 16.5 and app worked fine..KrisreeseVersion: 2.9.10

What a piece of crapLike the phone waiting queue and voicemail system, this is absolutely terrible. The test link works flawlessly but then when you try to use it with an actual appointment you have to use a web browser because the link sends you there and when you click open in app it opens the app but not the appointment. The, when you call their tech support, they blame it on your cell phone company..Mjrdv8Version: 2.0.0

No responseSigned on 4-5 minutes before my confirmed 10:00 AM appointment. Waited and waited and waited for 20-30 minutes, no one ever connected. After calling numerous numbers I finally got a return call about a hour and 20 minutes after my 10:00 AM appointment. I was told that the person the I was to have the appointment with was on leave. Common sense would expect notification that your appointment needs to be rescheduled..Undisco KidVersion: 2.5.2

IPhone Tip use Safari only!If using an iPhone save yourself a ton of stress with this app. Go to Settings scroll down to Safari and make it your Default browser then try the test site again. The app does not work reliably with an IOS device using Chrome. The app should have a visible warning banner..WnyveeVersion: 2.6.1

App failed, now hearing delayedI was supposed to have a hearing today regarding my claim that has been years in the making. The app connected me to the room but audio and video failed. The judge declined to hear me out due to technical difficulties. So after years of waiting for a hearing now I don’t know what will happen next or when I will be rescheduled. Not fair, not my fault. But I paid the price for the VA defaulting to using this service..GonzalezleVersion: 2.0.1

Doesn’t workTried to use this to setup video appt today with va. Application doesn’t work with iPhone 11 ProMax. Could see video but audio did not work. Only option for audio was listed as “default” and that didn’t work. Speakerphone works fine on this device. Nice agent at VA thought it was Safari web browser problem, tried google chrome same problem. Very frustrating given long lead times to just get ahold of someone at va..Irishrose.cmVersion: 1.9.0

App issues iOS appWhen I get a link via email the app doesn’t open the email open up in a browser and then I have issues with the camera or mic. If I get a link via text it open the app and everything work. Call customer service and the person who was extremely rude and disrespectful stated to tell my providers to send me the link via text instead of an email..Intell77Version: 2.1.2

GarbageThis is a terrible application. It is too bad that administration are not listening to staff and veterans with regards to the connectivity of this application. Currently my patient connection rate is about 33%. My 80+ year old veterans get very confused with this application. The VA left Doximity which took two minutes to connect for this application. Which veterans take 30+ minutes and still can’t connect. It’s just a shame..Breaking addiction in 2020Version: 2.5.2

App is uselessApp does not open from email link as instructions say on the introductory screen. Clicking the email link instead sends you to your browser. This app could use a feature to enter a meeting identification number to join a session from the app instead of trying to interface with email. Summary: The app is unusable in current form. Needs Revision..Feeling exploitedVersion: 2.2.12

App No Longer Works after 2 iOS UpdatesI used this a few times last year with zero issues but after the last two iOS updates, this app no longer works at all. It just sits there and asks you to connect your Bluetooth devices when they are already paired and working. Plus I just discovered that there is no such thing as “APP SUPPORT”..ReconMarine911Version: 2.9.6

App Does Not Auto-OpenWhen I click on my VA video appointment link, it does not open the app like it’s supposed to. It instead opens a web browser tab and then prompts you to put all your info to join the appointment. Then you click connect and it freezes. This is not a user error. It works fine on the VA iPad tablet that I was sent. But on my iPhone 12, this issue is persistent..Feralspirit_13Version: 2.2.7

App does not workApp does not work on my iPhone or iPad. It says click on email link and it will open app. When I click on link it always takes me to a web page and never opens the app and the web page is blank. Only way I get the video to work is on a computer. It would extra helpful to be able to use my iPhone or iPad..Robo29055Version: 2.1.2

Impossible to use on IOSThis app is worthless on the IOS system every time you have a link to an appointment it opens up a browser instead of opening the link in the app. Have tried to fix the issue using the settings on the app but there are none. App needs to be reviewed and reworked on so Veterans have more accessibility to use it..HeliossiratVersion: 2.2.12

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